JOB DESCRIPTION Job Title: Location: Reports to: Salary: Hours:
Volunteer Support Officer HQ Fundraising Director £17,925 37.5hrs pw
SUMMARY The post holder is responsible for the recruitment, induction, training and support of our volunteers working in our shops and the community. RESPONSIBILITIES & DUTIES 1. Communication 1.1. Lead on developing and improving communications with volunteers 1.2. Ensure volunteering opportunities are promoted to a wide audience 2. Induction, Training & Support 2.1. Organise & oversee volunteer induction process 2.2. Support colleagues with responsibility for volunteers to ensure they follow best practice & procedures. 2.3. Organise & oversee regular training workshops and social events 2.4. Provide one to one development support for any volunteer having difficulties, for example with paperwork or new procedures 2.5. Liaise with colleagues to address volunteer complaints, concerns or suggestions 3. Administration 3.1. Deal promptly with all enquiries 3.2. Maintain accurate and relevant records on the database KEY FACTORS Decision Making:
Responsibility for planning and prioritising own workload to best meet the charity’s needs
PERSON SPECIFICATION ITEM
ESSENTIAL
QUALIFICATIONS /SKILLS
IT literate Clean full UK/EU driving licence
SPECIAL SKILLS
Highly motivated Excellent interpersonal skills Accurate, with attention to detail High level of customer service
WORK EXPERIENCE
Experience of working unsupervised Able to work using own initiative
DESIRABLE
KNOWLEDGE
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Previous experience working in a similar role
A good geographical knowledge of Devon
SPECIAL FACTORS RELEVANT TO THE POST
COMPETENCIES
Ability to work as part of a team Customer focussed with drive & determination Willing to undertake any training or personal development as required Problem Solving The ability to tackle problems by weighing up situations thoroughly, evaluating possible courses of action and implementing solutions. Team Working The will and ability to work with others to achieve common goals. Taking Responsibility Accept your share of responsibility for events and activities, your performance and that of the team, taking ownership of outputs and problems. Communication Presents ideas and/or information concisely and effectively. Demonstrates the ability to listen to others and understand them. Customer Service Able to adopt a positive approach to both internal and external customers, demonstrating an understanding of their needs and expectations and a willingness to fulfil them, within the context of the market conditions that the charity is working in. Initiative/Resourcefulness Demonstrates the ability to take the initiative in getting things done and has a “can do” attitude. Maintains effectiveness in a changing environment and shows willingness to respond quickly and positively to change.
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