ANNUAL REPORT 2011
Who We Are / 2 Message to the Shareholders / 4 Board of Directors / 10 Senior Management & Consultants / 12 2011 Financial Performance Highlights / 14 Route Map & Destinations / 16 Our Fleet / 18 Our Products / 20 2011 Activity Highlights / 26 Corporate Social Responsibility / 32 Financial Statements / 35 Domestic & International Sales Offices / 116
who we are Vision Cebu Pacific
The most successful low cost carrier in the world. Mission
“It’s time everyone flies.” Cebu Pacific brings people together through safe, affordable, reliable and fun-filled air travel. We are committed to innovation and excellence in everything we do. We are an employer of choice providing opportunities for professional and personal growth.
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We have a deep sense of family values throughout our airline. We enhance the quality of life of the communities we serve and are an active partner in our nation’s progress. We offer our shareholders a fair return on their investments.
Values Accountability We take responsibility for what we say, the decisions we make, and the actions we take.
Respect We uphold the dignity and individuality of each person.
Excellence We strive to be the best in everything we do.
Fun We enjoy our work and provide quality service in a fun-filled manner.
Integrity We are honorable. We do what is right, not what is expedient.
Teamwork We value and harness the strengths of each team member. We collaborate and cooperate with each other to achieve our goals.
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MESSAGE TO SHAREHOLDERS Dear Shareholders, The year 2011 was a challenging year for your company. The prices of jet fuel, our largest cost component, averaged $125.50/bbl in 2011, 39.3% higher than $90.09/bbl in 2010. The Philippine economy also posted a relatively slower growth rate of 3.7% in 2011 compared to 7.6% during the previous year. Demand for air travel also slowed. Statistics from the International Air Transport Association (IATA) showed global passenger traffic growth of 5.9% in 2011, lower than the 8.2% growth posted in 2010. Philippine air travel market, however, remained buoyant. According to statistics from the Civil Aeronautics Board (CAB), combined number of Philippine domestic and international passengers grew 11.6% to 34.43 million in 2011, from 30.85 million in 2010. The same data showed that the number of domestic passengers grew by 13.3% to 18.76 million while international passenger traffic was up by 9.7% to 15.67 million. We are pleased to report to you that for 2011, CEB posted record breaking revenues, passenger volumes, and seat load factors. Growth in our total passenger count outpaced the market, as we carried 11.93 million passengers in 2011, up 14.1% from previous year. We added five new Airbus A320 aircraft in 2011, and still posted an 86.3% seat load factor, our highest ever full year average. Total revenues for the year hit Php33.94 billion, 16.7% higher than the preceding year. As fuel prices increased, our net income declined, from Php6.92 billion for the year ended December 31, 2010, to Php3.62 billion for the year ended December 31, 2011. Whilst rising fuel prices squeezed our margins we were still able to record robust EBITDAR and net income margins of 23.2% and 10.7%, respectively, and we remain one of the most profitable airlines in the industry.
Lance Y. Gokongwei PRESIDENT & CEO This photo courtesy of Flightglobal / Law Kian Yan (www.solotree.com)
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Record-breaking revenues, passenger volumes and seat load factor In 2011, we affirmed our status as the largest airline in the Philippines, as we carried a total of 11.93 million passengers, 14.1% higher than 2010. With the robust demand, our passenger volumes exceeded our capacity growth of 12.8%, thus improving system-wide load factor to 86.3%, our highest ever full year average. Total revenues increased 16.7% to Php33.94 billion in 2011, outpacing traffic growth of 14.1%. Passenger revenues, which constitute about 80.2% of total revenues, grew by 10.4% to Php27.21 billion. Ancillary revenue was a key growth driver coming in almost double last year’s performance to Php4.53 billion in 2011. Ancillary revenues per passenger grew 70.4% to Php380, from Php223 in 2010, driving average revenue per passenger up 3.1% from Php2,580 in 2010, to Php2,660 in 2011. Meanwhile, cargo revenues, which comprise 6.5% of total revenues, were up 4.7% to Php2.19 billion. In the domestic market we continued to dominate with a 45.2% passenger market share, and have maintained our market leading position on all key metrics– most passengers, most seats, highest seat load factor, and having the largest and most extensive domestic network. We have also kept our leading market share of 48.8% in the cargo front. Our domestic passenger traffic posted strong growth of 12.0% to 9.22 million for 2011. In the international markets we carried 21.6% more passengers than the previous year. International passenger traffic came in higher at 2.72 million as we were able to grow our markets in Korea, Thailand, Taiwan and China with additional flight frequencies to these key destinations. With the addition of 4 times weekly services from Manila to Pusan last June 2011 and 3 times daily flights to Incheon, our Korea operations to and from Manila and Cebu have expanded to 29 times weekly. We also increased frequencies to Bangkok from 7 times to 10 times weekly. Overall seat load factors in Taipei and Chinese destinations likewise improved to 91.0% and 75% respectively, in 2011. Hong Kong and Singapore remain our largest international markets, as we now fly 6 times daily to Hong Kong and 7 times daily to Singapore. In 2011, CEB maintained the second largest international passenger market share.
Ricardo J. Romulo CHAIRMAN
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Amidst increased competition, we sustain our efficient operations and lowcost structure. Another major challenge we had to face during the year was increased competition. Several of our local competitors have accelerated capacity expansion during the year, while some foreign carriers have also started setting up operations in the Philippines. The combined additional capacity in the industry increased air traffic control congestion in our main hub of Manila. Amidst this backdrop, we continue to deliver industry leading operating performance, with an average daily utilization of 13.76 block hours/day for our Airbus fleet. We turned our aircraft at an average of 7.91 times per day, slightly lower than the same period in 2010 as we flew longer sectors. Our average on-time performance, however, declined to 76.7%, primarily due to air traffic control and consequential delays. We are working hard with the government to mitigate these air traffic congestion issues, while we continue to minimize controllable delays from our end. We likewise managed to reduce total cost (ex-fuel) per available seat kilometer (ASK) by 0.7% to Php1.228 in 2011. Higher cockpit crew cost was offset by reduction in cost per ASK of other cost items such as maintenance, reservation and sales, and passenger service. EBITDAR and pre-tax core net income declined 22.4% and 41.8% to Php7.9 billion and Php3.4 billion, respectively, although still healthy at 23.2% and 9.9% of revenues, respectively. This is reflective of the Company’s strong market position, strong demand for its services, and its continued focus on operational efficiency.
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Our balance sheet remains robust CEB’s balance sheet remains solid, with year ending cash and cash equivalents of Php12.33 billion, which translates to 36.3% of full year revenues. Total assets as of December 31, 2011 increased to Php55.68 billion from Php49.94 billion in the previous year as we added five new A320 jets into our fleet. Equity expanded by 7.0% to Php19.17 billion by December 31, 2011 from Php17.91 billion by the end 2010. Calculated gearing likewise keeps our debt levels healthy at 1.20 times. We intend to leverage on our robust financial condition to support further growth.
Effective Marketing and Distribution Strategies We are happy to report that at the beginning of this year, your company was voted 2011 Low Cost Carrier of the Year, and our President, Lance Gokongwei, as CEO of the Year during the Low Cost Airlines World Asia Pacific Conference, recognizing your company as a leader, innovator and a pioneer in Asia’s low cost airline industry. Together with our highly trained and dedicated cabin crew, we continue to deliver our promise of providing our passengers a fun travel experience. We also continue to leverage on the efficiency and effectiveness of the internet, as well as social media, to strengthen distribution, brand equity and awareness. In 2011, the share of sales from web bookings to total sales reached 48.6%, up 6.9 percentage points vs. 2010. We now have over 600,000 fans on Facebook, over 370,000 followers on Twitter, and close to 898,000 views on our Youtube page. We also launched a co-branding partnership with Citibank through the new Cebu Pacific – Citibank Card. Our innovative marketing and distribution strategies have resonated loudly with our customers.
Outlook According to the CAB, combined domestic and international passenger traffic through the Philippines is seen to grow by about 12% in 2012, with the implementation of Executive Order 29 or the ‘Pocket Open Skies Policy’, which aims to foster fair competition among carriers and more choices for passengers. CEB is a strong supporter of aviation liberalization, confident in the knowledge that we can successfully compete primarily because of our low unit costs. However, we continue to promote the concept of reciprocity in any air services negotiated by the government. We also support the Department of Tourism’s new promotional campaign, “It’s more fun in the Philippines!” This and other programs such as airport and other infrastructure improvements are in line with the government’s target to bring in 10 million tourists by 2016 up from almost 4 million in 2011. We are encouraged by these government initiatives to boost tourism in the Philippines. We will continue to implement our disciplined approach in expanding our fleet to reinforce our growth strategies. We ended the year 2011 with a fleet composed of 29 Airbus aircraft and eight ATR 72-500 turboprop planes. We are scheduled to take delivery of 25 Airbus A320s between 2012 to 2016 and have placed firm orders for 30 Airbus A321neo aircraft to arrive starting 2017. We also take pride in owning one of the youngest fleets in the world with an average age of 3.6 years as of end 2011. While we continue to recognize opportunities in the domestic market, we remain optimistic that our international business will continue to grow at a faster rate. We will continue to grow our North Asian markets, particularly China and Korea, with additional frequencies and more connectivity with other destinations within
our network. Just recently, we commenced operations from Kalibo to Hong Kong to make the island of Boracay easily accessible to foreign tourists. We also recently brought back our Manila to Hanoi flights, while our maiden flight to Siam Reap, Cambodia, took off last April 2012. We also intend to create unique city pairings across the country connecting secondary airports. We remain confident that these initiatives will further promote local travel within the Philippines and in the region. We continue to see the aggressive expansion of our competitors in the industry, exerting pressure on fares. Further, we anticipate 2012 to be another challenging year for us and the entire airline industry as fuel prices have not abated since last year. From an average of US$122.987/bbl in December 2011, jet fuel was already trading at US$136.18/bbl level as of March 2012. As approximately 50% of our operating expenses are fuel related, further price increases will affect our margins. In addition to fuel hedging activities, we continuously implement measures to mitigate fuel price vulnerability: Fuel Surcharge: We have petitioned the government for an upward adjustment in fuel surcharge between Php50-Php100 for local flights. Lite Fares: We expanded ancillary revenues last year as we unbundled more of our services and saw improved take-up of ancillary products such as baggage fees, web check-in, prepaid baggage, seat selector and sports equipment fee. We expect ancillary revenues to continue to be a key growth driver and differentiator for our company. Non-Fuel Cost Reduction: We will continue to build frequencies on existing routes, maximize aircraft utilization to spread out fixed expenses, and optimize our fleet mix as we add A320s which are more cost efficient on a per unit basis.
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Our biggest development in 2011 was the announcement of our plans to launch our own long-haul service in the third quarter of 2013. Unique to the Philippines is a significant and growing population of overseas Filipino workers. Currently, only two of the top ten long – haul markets are being served by a home-based carrier. Further, there are very limited direct services to some of these highpassenger-traffic destinations. We believe we can stimulate, grow and expand passenger traffic in many of these new routes, as we bring the benefits of low cost travel to the OFWs, their families and friends. To support this expansion, we recently signed operating lease agreements for four Airbus A330 widebody aircraft which will allow us to reach destinations within 11 hours from Manila. We view this undertaking as a giant leap forward as we apply our successful LCC strategies and make long haul travel more affordable. Another development which we undertook last year was the establishment of the Philippine Academy for Aviation Training (PAAT), a joint venture between Cebu Pacific and CAE Inc., a leader in aviation training. PAAT will have a simulator based aviation training facility located in Clark Freeport Zone, Pampanga, and will initially cater to Airbus A319/320/321 series pilot type-rating requirements. The new facility will serve as the main training center for Cebu Pacific’s roster, and will also offer training to aviation
Lance Y. Gokongwei PRESIDENT & CEO
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This photo courtesy of Flightglobal / Law Kian Yan (www.solotree.com)
professionals from other airlines in the region. Scheduled to start operations by the third quarter of 2012, PAAT is envisioned to be a world class, major aviation training hub in Southeast Asia.
Acknowledgements We would like to thank you, our shareholders, and the members of our Board of Directors for your continued trust and confidence in our Company. Our sincere gratitude also goes to our management team, our dedicated employees, suppliers, business partners, and all our loyal passengers who choose to fly with us through the years. Your unwavering trust and support continue to motivate us to sustain our successes, and weather any challenges that may arise along the way. We enter 2012 with cautious optimism as we unveil new opportunities to reaffirm our status as the country’s largest and preferred flag carrier. Rest assured that we remain committed in providing you with all year-round low fares, safe and fun flights, genuine hospitality, and warm and reliable service.
Thank you EVERY JUAN .
See you on your next f un f light!
Ricardo J. Romulo CHAIRMAN
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BOARD OF DIRECTORS
Dick
John Ricardo J. Romulo
John L. Gokongwei, Jr.
CHAIRMAN
DIRECTOR
James
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Frederick
James L. Go
Frederick D. Go
DIRECTOR
DIRECTOR
Tony
Robina
Antonio L. Go
Robina Y. Gokongwei-Pe
DIRECTOR
DIRECTOR
Lance
Wee
Lance Y. Gokongwei
Wee Khoon Oh
PRESIDENT AND CEO
DIRECTOR
Jose F. Buenaventura DIRECTOR
Chito
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Jimmy
senior
management
& consultants
Jaime I. Cabangis Chief Financial Officer
Candic
e
Candice Jennifer A. Iyog VP - Marketing & Distribution
Jomar
Joey Joseph G. Macagga
Antonio Jose L. Rodriguez
VP - Fuel & Cargo Operations
VP - Airport Services
Mark
Garry 12
Garry R. Kingshott
Mark Breen
Chief Executive Adviser
Chief Operations Adviser
Dondi
Titit
Victor Emmanuel B. Custodio
Rosita D. Menchaca
VP - Flight Operations
VP - In-flight Services
Robin
en Jen J Robin C. Dui
Jeanette U. Yu
VP - Comptroller
VP - Treasurer
Mike Alex Xande Michael S. Shau VP - People & Administration Services
r
Alejandro B. Reyes Alexander G. Lao General Manager – Long Haul Division VP – Commercial Planning
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key operating statistics Years Ended December 31
2011 vs. 2010
2011
2010
2009
Inc (Dec) % change
Passengers carried (‘000) Available seats (‘000) Seat load factor RPK (million) ASK (million)
11,933 13,828 86.3% 10,531 12,369
10,461 12,256 85.4% 8,860 10,379
8,756 11,308 77.4% 7,056 9,369
1,472 1,572 1,671 1,990
14.1% 12.8% 0.9 ppt 18.9% 19.2%
Number of sectors flown Fleet size at period end
96,475 37
87,345 31
80,725 29
9,130 6
10.5% 19.4%
financial highlights Years Ended December 31
(Php million) Total revenues Total operating expenses Operating income (loss) Net income (loss) Pre-tax core net income EBITDAR Total assets Total liabilities Equity Basic/diluted earnings per share (Php)
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2011 vs. 2010
2011
2010
2009
Inc (Dec) % change
33,935 30,408 3,528 3,624
29,089 22,639 6,450 6,922
23,311 20,147 3,164 3,258
4,847 7,769 (2,922) (3,298)
16.7% 34.3% -45.3% -47.6%
3,363 7,879
5,781 10,156
2,135 6,806
(2,418) (2,277)
-41.8% -22.4%
55,681 36,515 19,166
49,937 32,030 17,907
35,323 28,068 7,255
5,744 4,485 1,259
11.5% 14.0% 7.0%
5.93
11.78
5.59
(5.85)
-49.7%
Loss) Net Income (
s Total Revenue (Php m)
33,935
35,000
29,089
30,000 25,000
(Php m) 8,000
23,311
20,000
5,000
15,000
3,000
10,000
2,000
5,000
1,000
2009
2010
3,624
3,258
2009
2011
Total Assets
2010
2011
T o t a l E q u it y
(Php m)
(Php m)
60,000
55,681
50,000 40,000
6,922
6,000
49,937
25,000
20,000
35,323
17,907
30,000
10,000
20,000 10,000
19,166
7,255
5,000
2009
2010
2011
2009
2010
2011
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ROUTE MAP & DESTINATIONS
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D o m e s t ic PHILIPPINES
Bacolod Boracay (Caticlan) Butuan Cagayan de Oro Cauayan Cebu Clark Coron (Busuanga) Cotabato Davao Dipolog Dumaguete General Santos Iloilo Kalibo Laoag Legazpi Manila Naga Ozamiz Pagadian Puerto Princesa Roxas San Jose (Mindoro) Siargao Surigao Tacloban Tagbilaran Tawi-Tawi Tuguegarao Virac Zamboanga
I n t e r n a t io n a l BRUNEI DARUSSALAM
HONGKONG
MALAYSIA
TAIWAN
Bandar Seri Begawan (Brunei)
HongKong
Taipei
INDONESIA
Kota Kinabalu Kuala Lumpur
CAMBODIA
Jakarta
SINGAPORE
Bangkok
Siem Reap
JAPAN
Singapore
VIETNAM
CHINA
Osaka (Kansai)
SOUTH KOREA
Beijing Guangzhou (Canton) Shanghai Xiamen
MACAU
Busan Incheon
Hanoi Ho Chi Minh
Macau
THAILAND
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OUR FLEET AIRBUS
ATR 72-500
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A ir b u s Cebu Pacific ended 2011 with 10 Airbus A319, and 19 Airbus A320 aircraft. Five brand-new Airbus A320 aircraft were delivered in 2011, with the last brand-new Airbus A320 aircraft arriving in Manila last December 10, 2011. The Airbus A320 has 180 seats, while the A319 has 156 seats. Both are utilized for the airline’s international and domestic flights. Cebu Pacific’s brand-new Airbus A320 is equipped with the latest avionics and fuel-efficient technology that allows the airline to pass on savings to its passengers. Between 2012 and 2021, Cebu Pacific expects delivery of 23 Airbus A320 and 30 Airbus A321neo aircraft orders, and 2 Airbus A320 aircraft on operating lease agreements.
ATR 72-500 Cebu Pacific has a fleet of 8 ATR 72-500 aircraft manufactured by Avions de Transport Regional (ATR) based in Toulouse, France. The ATR’s reliability, ease of maintenance, and ability to land on short runways makes it the top choice in the turbo-prop class. An ATR aircraft has 72 seats, and its cabin is 9 inches wider than its competitors. Cebu Pacific first took delivery of its ATR aircraft in 2008, to service its Boracay and Laoag flights. It has since then expanded its ATR operations to destinations such as Siargao, Naga, Busuanga (Coron), among others. Several ATR aircraft are also based in Cebu to further expand its inter-island operations.
A320 Airbus Simulator On April 4, 2007, Cebu Pacific inaugurated the first and only flight simulator for Airbus aircraft in the Philippines. This multi-million dollar investment from CAE in Quebec, Canada has been used ever since for Cebu Pacific’s pilot training at Clark Aviation in Pampanga for its growing Airbus fleet. The full flight simulator replicates in every aspect the cockpit of the A320 aircraft. It also reproduces the visual atmosphere that the aircraft appears to be flying in, including thunderstorms, clouds, and the landing approaches of airports around the world. The CAE simulator also simulates sound and motion, including the banking and turning of the aircraft, accelerations, and the feel of tires as they roll across the bumps and cracks in the runway. Aircraft malfunctions, such as engine fire, smoke in the cockpit or electrical and hydraulic failures can also be replicated. CEB is expecting delivery of 1 more Airbus A320 full flight simulator in the third quarter of 2012 for the Philippine Academy for Aviation Training, a joint venture with CAE, Inc. 19
OUR PRODUCTS Lite Fares & Prepaid Baggage Cebu Pacific was the first to introduce Lite Fares in the Philippines, encouraging passengers to carry less baggage by offering lower fares. At the time of booking, passengers can pre-pay baggage allowance to save on time and money at check-in. Prepaid Baggage options range from 15 kilos to 30 kilos. Guests may avail of prepaid baggage at the time of booking until 4 hours before flight departure. Aside from lower fares and lighter planes, the Lite Fare product and Prepaid Baggage options also make the check-in process and airport operations faster and easier to manage.
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Self-service Check-in For a more efficient check-in process, Cebu Pacific allows guests to do self-service check-in from 48 hours up to 1.5 hours before their flight on the web or at the airport. For guests without checked baggage traveling on flights within the Philippines, they may proceed straight to the pre-departure area to wait for their flight. Guests traveling on international flights may drop by the bag counter at least 45 minutes before the flight to have documents verified and bags checked in.
Web check-in
Kiosk check-in
Cebu Pacific is the first airline in the Philippines to offer guests the option to check-in for their Airbus flights online. This is available to guests from 48 hours up to 4 hours before flight departure.
Kiosks are conveniently located in Philippine airports where Cebu Pacific operates. Guests may check-in at the kiosk for flights from 8 hours up to 1.5 hours before flight departure. This works well for guests who get to the airport earlier than 3 hours before their flight departure.
Using the “manage booking� section in www.cebupacificair.com, guests may check-in for their flight, get an assigned seat for free, and print their boarding pass.
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Seat Selector Every time a guest books a flight, seats can be selected for a minimum fee. Standard seats (PHP 100) are available for most seats, and additional leg room and easy access to the aisle are available with Premium seats (PHP 200).
Payment Centers Through payment centers, CEB guests who do not hold credit cards can book flights through the website and pay via the airline’s payment centers: • Over-the-counter at Robinsons Bank, Metrobank, Banco de Oro and Banco de Oro remittance centers in Hong Kong and Macau • BancNet Online • ATM Transactions using BancNet and Megalink member banks • LBC branches • Bayad Centers • Robinsons Department Store • SM Department Store
Sports Equipment Fee Guests can avail of Cebu Pacific’s sports equipment handling service for a minimum fee of PhP1,000 upon booking. It allows guests to bring their own favorite sports equipment, and not need to rent expensive sports equipment. Equipment covered by this service are: • • • • • •
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Bicycles Fishing equipment Golf clubs Scuba diving equipment Surfboards/ wakeboards Bowling balls
Fun Shop Cebu Pacific presents a wide array of food items – sweet and savory snacks and drinks fit for everyone’s tastes. The airline’s buy-on-board menu has new offerings every month. Cebu Pacific branded souvenirs are also available.
Fun Shop Inflight Duty Free The Duty Free service is available on Cebu Pacific’s international flights to/from Manila and Cebu. A wide range of world-class cosmetics, skin care products, fragrances for men and women, jewelry, children’s gifts and chocolates are available to guests in-flight. Brands carried include Estee Lauder, Marc Jacobs, L’Occitane, Elizabeth Arden, Clinique, Hello Kitty and Godiva among others. CEB also accepts pre-order of Duty Free items – guests may place their order on their outbound flight and claim the items on their return flight.
TravelSure Cebu Pacific partnered with the Malayan Insurance Co., Inc. to offer TravelSure travel insurance to passengers. TravelSure allows guests to travel with peace of mind upon arrival at their destination. TravelSure covers: • Emergency medical treatment in case of accident or sickness during travel • Unexpected travel circumstances like cancellations or delays due to weather, loss of travel documents or luggage, and other unforeseen events • Personal accidents • Recovery of travel expenses or reimbursement of the unused portion of travel and accommodation expenses 23
Hotels Guests can now immediately view options for hotel accommodations through our partners Agoda. com and Hotelbookings.com on the CEB website.
Car Rental with Europcar Cebu Pacific teamed up with the world’s leading leisure car rental company Europcar to provide guests a virtually worry-free travel experience. Represented in 170 countries, Europcar is CEB’s official land transport service for self and chauffeur-driven vehicles for its domestic and international destinations.
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For a smooth and relaxing travel experience, passengers can avail of Europcar’s transport services through CEB’s website, customer service and reservations hotline, travel agents, and walk-up booths at the airport.
CEB flyers also get a special discount once they present their boarding passes at the Europcar booth. Joint services of this partnership are available in Manila and Cebu’s domestic and international airports.
Smile Inflight Magazine Smile is a hip, fun and smart publication with a readership of over 850,000 per issue. It showcases all things that are great about the Philippines and Cebu Pacific’s international destinations. The magazine includes lifestyle, event information, destination stories, fashion and shopping columns.
Cargo Services Cebu Pacific is the largest domestic cargo carrier, with close to 89.5 million kilos carried in 2011 and 49% market share. This tops the combined domestic cargo market shares of both Philippine Airlines and Airphil Express. It currently services more than two thousand accounts, tailor-fitting cargo products to the clients’ domestic and international cargo needs. This includes express cargo service, seamless transshipment, and 16 interline partnerships for worldwide reach. Cebu Pacific provides airport-to-airport cargo services on its domestic and international routes. It also provides cargo pick up services in selected areas in the Philippines. To inquire more about CEB cargo, forwarders and shippers can call 290-5321 or 22 or visit www. cebupacificaircargo.com.
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2011 activity highlights R e c o g n it io n s
& Awards
CEB is Budgie$ LCC of the year and Lance Gokongwei, CEO of the year The Asia-Pacific aviation community recognized CEB’s phenomenal success and awarded the airline two of its newest award categories in the prestigious Budgie$ and Travel Awards held in Singapore. CEB was awarded 2011 Low Cost Carrier of the Year, and CEB’s president and CEO was awarded CEO of the year. Representing the Philippines, CEB bested other airlines such as Air Asia, Jetstar, IndiGo, Spring Airlines and SpiceJet for LCC and LCC CEO of the Year.
Cebu Pacific ranks 5th most profitable LCC in the world CEB ranked fifth most profitable leading value airline in the world, according to the July 2011 issue of Air Transport World (ATW). ATW’s World Airline Report special feature cited CEB as 5th in net profit and 8th in operating profit in a list of international low-cost carriers including USA’s Southwest Airlines and Europe’s Ryanair. They based the financial rankings on data for the most recent fiscal year.
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CEB pilot – Captain Manny Osias, best in the country A Cebu Pacific pilot bested other contenders and earned the Airline Pilot of the Year Award given by the Aircraft Owners and Pilots Association—Philippines (AOPAP) and the Philippine International Hot Air Balloon Fiesta organizing committee. Capt. Manny Osias has been with CEB since 2001. He has been recognized as the CEB Pilot of the Year for 2008, and has garnered Safety Achievement Awards and Instructor of the Year Awards throughout his career. Since 2007, Osias has been an Airbus typerating instructor, certified by Airbus under the Airline Pilot Instructor Course held in the Airbus Facility in Toulouse, France. He qualifies CEB’s Airbus pilots, and maintains the proficiency of the airline’s pilots. “I am flattered at having won the award, especially since it was judged by my peers, fellow pilots and colleagues in the industry. I did nothing special, other than what is expected of me as a CEB pilot. I have been with CEB for 10 years, and I find it to be like family. I derive a lot of satisfaction from doing my job properly, because it affects other people’s lives,” Osias said.
CEB named the world’s most sociable airline Cebu Pacific was named the most sociable airline in the world by Planely.com, an air travelfocused social networking site that saw 142 airlines joining its contest. Other participating airlines include JetBlue, Lufthansa, SAS Scandinavian Airlines, SWISS, Virgin Atlantic, American Airlines, and Delta. According to Newsweek Budget Travel blogger Rachel Mosely, “All flights registered on Planely between April 13 and April 20 were tabulated, and after a Twitter campaign that corralled their more than 150,000 followers, Cebu Pacific, the participating airline with the most flights registered (an impressive 913), was crowned the winner...” Planely’s service allows passengers to register their flights, and the website shows them who they will be flying with so they can meet and help pass the time, network, or taxi-share. 27
es R o u te L a u n c h
CEB launches 24th international route, flies Manila-Busan CEB’s Manila-Busan service started June 15th last year with the maiden flight taking off from Manila at 4:15pm, and arriving in Busan at 8:40pm. Ambassador Lee Hye Min of the Republic of South Korea, Department of Tourism Secretary Alberto Lim and MIAA Senior Assistant General Manager Antonio Bautista sent off CEB’s first passengers from Manila to Busan.
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CEB launches Zamboanga – Tawi Tawi and Cagayan de Oro - Iloilo routes Representatives from the local government and community stakeholders sent off CEB’s first passengers from Zamboanga to Tawi-Tawi during the inaugural flight. On the same day, CEB also launched its Airbus A319 service from Cagayan de Oro to Iloilo.
CEB flies 50 millionth passenger to Beijing
G r o w th E x p a n s io n &
CEB doubles fleet with 3.8B USD Airbus Deal – A321neo orders Cebu Pacific announced its orders for 30 new Airbus A321neo and 7 A320 aircraft. The order at list price is valued at approximately USD3.8 billion, the largest single aircraft order ever made by a Philippine carrier. CEB turned into firm orders its existing options for 7 Airbus A320 aircraft, and has placed a new order for thirty (30) A321neo (New Engine Option) aircraft with options for a further ten (10) A321 aircraft. The A321neos will be a first of its type to operate in the Philippines, being a larger and longer-haul version of the familiar Airbus A320. The said orders for A320 and A321neo aircraft will be delivered between 2015 and 2021. These were on top of firm orders for 18 Airbus A320 aircraft to be delivered from the 2nd half of 2011 until 2014. This increased Cebu Pacific’s total orders of Airbus aircraft to 55.
First-time CEB passengers Harald Toifl and his wife Stephanie booked a BeijingPalawan trip online. Just when they were about to hop on the flight back to Beijing last January 2011, thinking their travel experience was coming to an end, Harald was named Cebu Pacific’s 50 millionth passenger. Toifl’s lucky turn earned him a oneyear unlimited travel pass to any of Cebu Pacific’s 19 international and 32 domestic destinations. As he and his wife made travel plans last year, he thanked the CEB team saying, “I am really honored being the 50 millionth passenger of your airline! At the same time, I want to congratulate all of you for the success of serving 50 million people, and wish you God’s blessing for the next 50 million passengers.”
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CEB operates the largest fleet in the Philippines Cebu Pacific ended 2011 with the largest aircraft fleet in the country. CEB operates 10 Airbus A319, 19 Airbus A320 and 8 ATR-72 500 aircraft. CEB’s fleet of 37 aircraft – with an average age of 3.6 years – is one of the youngest aircraft fleets in Asia. Its newest Airbus A320 aircraft landed in Manila last December 10, 2011.
CEB offers largest seat capacity in the Philippines Cebu Pacific is the largest airline in terms of seat capacity operating to, from and within the Philippines, according to a Centre for Asia Pacific Aviation (CAPA) article released August 21, 2011. In that report, CEB offered 258,120 seats, with its fleet of 100% brand-new 8 ATR 72-500, 10 Airbus A319 and 15 Airbus A320 aircraft. CAPA named the top 10 carriers in the Philippines by capacity, or seats per week based on August 22-28, 2011 CAPA and Innovata data. 30
e r v ic e s P r o d u c ts & S
CEB offers 50% off for the Black Eyed Peas Concert In September 2011, the airline cranked up the Black Eyed Peas concert promotions with a 50% off seat sale on nearly all domestic and international flights with over 35,000 discounted seats available.
WEBSITE / CALL CENTER Reservation Hotline (Philippines)
CEB launches Free Web Check-in Cebu Pacific now offers free web check-in services for all flights using Airbus jet aircraft. Web check-in allows passengers to use the Internet to select seats, check in for their flight, and print boarding passes.
(+632) 702-0888 or (+6332) 230-8888
Group Bookings groupbookings@cebupacificair.com
Website www.cebupacificair.com
Follow us on: @cebupacificair
CEB goes Lite on all fares Starting April 1, 2011, Cebu Pacific offered Lite Fares on all flights. These Lite Fares exclude free baggage allowance, but reduced fares by as much as 33%. Domestic flights are lowered by as much as P350, and international flights are lowered by as much as P800. Under Lite Fares, CEB passengers may avail of Prepaid Baggage Allowance if they want to check in bags. CEB’s Prepaid Baggage options are up to 67% less than other LCCs.
Cebu Pacific Air official page Cebupacificair Channel
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corporate social responsibility Dreams on Flight
Youthful dreams take flight with Cebu Pacific and GMA Kapuso Foundation Cebu Pacific (CEB), in collaboration with GMA Kapuso Foundation, recently launched “Dreams on Flight” an educational experience that made 100 underprivileged children the first “passengers” aboard the airline’s newest plane. The first-grade students from Arinda Elementary School in Taytay, Rizal visited the CEB Airline Operations Center in Pasay City, courtesy of the Fermina Bus Corporation, and were treated to a day of fun and learning. The kids, who have never been near an aircraft before, were the first ones to sit inside CEB’s brand-new Airbus A320, which was newlydelivered from France.
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Once inside the plane, they were instructed by the airline’s famed dancing flight attendants on basic safety measures. Afterwards the pilots and cabin crew talked to the kids about their professions and duties. The young guests were also treated to a filling Big Boy Hotdogs meal from Robina Agri Partners and Universal Robina Corporation snacks, as well as entertainment from the airline’s lovable mascot, Ceb. Everyone went home with souvenirs and prizes from the airline’s employee volunteers and Gifting Solutions Specialists Philippines. “Cebu Pacific has always been supportive of programs that are for education. The Dreams on Flight project is also a part of our mission to educate children. We believe it’s a good experience for them to know about air travel and all the opportunities that come along with it. We hope that through this activity, we are able to ignite their passion to keep dreaming of a bright future ahead,” says Candice Iyog, CEB VP for Marketing and Distribution.
Bright Skies for Every Juan
Cebu Pacific commits to 3-year WWF partnership to benefit Philippines’ Great Reefs Cebu Pacific (CEB) renewed its partnership with the World Wide Fund for Nature (WWFPhilippines), for CEB’s Bright Skies for Every Juan, a climate adaptation program to fight global warming. Now a three-year commitment to the environment, CEB’s Bright Skies program gives passengers an opportunity to help protect not only Apo Reef but also the Tubbataha Reef. Passengers get the chance to help coastal communities residing close to Apo and the Tubbataha Reefs adapt to climate change, by making donations as they book their CEB flights via www.cebupacificair.com. CEB’s website estimates carbon emissions based on the distance of their flight, and guests can opt to donate an amount based on that estimate, to effectively offset his or her carbon emissions. This photo by Jurgen Freund
Photos by WWF Philippines
This photo by Claus and Lene Topp for WWF Philippines
Since the program started in 2008, donations to the Bright Skies program have amounted to over PHP17M. Proceeds have previously supported only the community based climate adaptation project in Sablayan, Mindoro, the nearest coastal community to Apo Reef. Now, passengers’ donations to Bright Skies will support the Apo Reef and the Sablayan community, as well as the Tubbataha Reefs in Palawan and the Cagayancillo community. The biggest coral reefs in the country will ultimately benefit from stronger conservation and rehabilitation efforts funded by CEB passenger donations. “In the next three years, we are hoping to further expand our climate adaptation programs to more of the Philippines’ most productive coral reefs. We invite our passengers to make a difference for the environment with Bright Skies for Every Juan,” said CEB President and CEO Lance Gokongwei. Join the fight against climate change by booking flights online via www.cebupacificair.com and by donating to the Bright Skies for Every Juan program.
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GMA Kapuso Foundation
Kapuso team to reach areas such as General Santos, Puerto Princesa, Tacloban, Iloilo and Davao.
Unang Hakbang sa Kinabukasan
Relief Operations
The project aims to provide school supplies to incoming Grade 1 pupils from underserved public schools in the Philippines. In 2011, Cebu Pacific transported GMA Kapuso Foundation school supplies to over nine thousand beneficiaries in Butuan (3,561 students), Cotabato (1,665 students), and Zamboanga (3,913 students). The project will be setting up more initiatives to serve 45,000 children in 2012.
Cebu Pacific also responded to various disasters that struck thousands of Filipino families. CEB transported more than 50,000 kilos of relief goods from GMA Kapuso Foundation, Rotary Butuan and other civic organizations and NGOs to Cagayan de Oro, Iligan, Butuan and Negros Oriental. These relief operations were for the benefit of thousands of families displaced by typhoon Sendong (international name: Nesat).
Give-A-Gift: Alay sa Batang Pinoy Christmas CEB was GMA Kapuso Foundation’s official carrier for the 2011 Give A Gift: Alay sa Batang Pinoy project. The foundation distributed Christmas gifts to underprivileged children in Bacolod, Cebu, and Iloilo, among others. CEB transported 16,000 kilos worth of gifts containing GMA Kapuso Foundation Noche Buena packages for the students and their families. The airline also provided tickets for the GMA 34
All photos courtesy of the GMA Kapuso Foundation
In partnership with a Filipino church organization based in Kuala Lumpur, CEB also transported 13 balikbayan boxes worth of relief goods from Kuala Lumpur to Cagayan de Oro, for distribution by the Iligan Disaster Rehabilitation and Coordination Centre (IDRCC) to communities affected by typhoon Sendong (international name: Washi) in Iligan City. CEB was also quick to answer to other calamities that affected Filipinos. The airline transported 100 sacks of GMA Kapuso Foundation relief goods for 1,000 families who were displaced by excessive flooding and destruction of a dike in Sultan Kudarat. It also hauled medicines for GMA Kapuso Foundation’s relief operations in Eastern and Northern Samar, when affected children and families suffered from cough and colds due to unrelenting rains and massive flash floods.
Medical Mission Cebu Pacific has supported several missions through a partnership with GMA Kapuso Foundation. Among these initiatives included sending a group of surgeons to Cagayan de Oro to provide free corrective surgery to children with congenital defects.
financial statements
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directory D o m e s ti c METRO MANILA Access Universe 24 Bohol Ave., South Triangle, Quezon City Tel: (02) 928-8911 to 12 / 924-1348 Express Ticket Office Terminal 1, Manila Domestic Airport, Pasay Hrs: 4 AM - 8 PM, Daily Hankook Air Services, Inc. 101, The Le Domaine Condo, 104 Tordesillas St., Salcedo Village Makati Tel: (02) 894-0086 Robinson’s Galleria West Lane, Level 1, Ortigas Ave., Pasig Hrs: 10 AM - 9 PM, Daily Robinsons Place Manila Pedro Gil corner Adriatico Sts., Ermita, Manila Hrs: 7 AM - 9 PM, Daily Samonette Philippines, Inc 2859 Danlig St., Pinagkaisahan, Makati Tel: (02) 882-0159 Fax: (02) 882-0156 Summit World Manila Level 5 SM Megamall, Mandaluyong City Tel: (02) 631-2277 / 635-0775 Supersonic Services Makati G/F Colonnade Residences C. Palanca St., Legaspi Village, Makati Tel: (02) 840-2952 / 893-9614 T3 Sales Office Level 3 Departure Hall, Naia Terminal 3, Andrews Ave., Pasay Universal Storefront Services Corp (USSC) 711 EDSA Cubao, Quezon City Tel: (02) 449-3888 LUZON Caritas Tours & Travel Rm 32 Colegio Business Center Nuevo Segovia St., Vigan City, Ilocos Sur Tel: (077) 722-1800/(02) 246-1518 (0922) 863-1800 Caritas Tours & Travel 2/F New Area Bldg., JP Rizal St., Laoag, Ilocos Sur
Tel: (077) 771-5464 / (0917) 799-4800 East Asia Ticketing Services Inc. 178 Rizal Ave., Puerto Princesa Tel: (048) 434-1329 / 433-5541 Airport Puerto Princesa Airport Tel: (048) 434-1680 / 434-1624 Coron Brgy 3 Don Pedro St., Coron, Palawan Tel: (048) 723-1224 Eurogate Travel and Tours 103 Regala Bldg., Fields Ave., Balibago, Angeles City, Pampanga 2009 Tel: (045) 892-0962 / 625-6355 / 892-4749 Gateway 21 Holidays Naga (Near SM - Naga across Central Bus Terminal) CBD Plaza Hotel, CBD II, Brgy Triangulo, Naga Tel: (054) 472-5777 / 475-5202 Legaspi City Airport Airport Site, Mayon Airport Canteen, Legazpi Tel: (052) 480-5055 / 820-2121
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Metroglass Office Peñaranda St., Legazpi Tel: (052) 480-5005 / 820-5252 Masbate Masbate Lodge, Quezon St., Masbate Tel: (056) 333-2184 / 487-5103 San Jose (Mindoro) Liboro St., San Jose, Occidental Mindoro Tel: (043) 491-2134 Sorsogon Sorsogon Commercial Piot, Sorsogon Tel: (056) 421-5756 / 421-55555 Virac 019 Sta Cruz St., Virac Catanduanes Tel: (052) 811-1738 GD Travel & Ground Services Cauayan E&A Canciller Bldg., Canciller Avenue, Cauayan Tel: (078) 652-2719 Tuguegarao Airport Tuguegarao Airport Terminal, Tuguegarao Tel: (078) 846-8889 / 846-1050 / 304-1814 Tuguegarao City Metropolitan Cathedral Bldg., Rizal St. Tel: (078) 844-8888 / 846-8880 / 844-7066 / 846-1312 Golden Ace Resources Corporation Legazpi Airport Airport Site, Legazpi Tel: (+63 52) 480-9667 Legazpi Casablanca Hotel Penaranda, Legazpi Tel: (+63 52) 481-2328 Naga (Head Office) 2 Taal St., Mayon Ave., Naga Tel: (+63 54) 473-9669 Naga Crown Hotel, Elias Angeles St., Naga Tel: (+63 54) 478-8933 Catanduanes San Juan St., Virac, Catanduanes Tel: (+63 52) 811-2788 Goodluck Travel World Services 67 Rizal St., Centro 10, Virac, Tuguegarao Tel: (078) 844-9387 Kendi Air Travel Agency - San Jose (Occ. Mindoro) Burgos St., Brgy. 6, San Jose, Occidental Mindoro Tel: (043) 491-4745 Airport Road Airport Road, Brgy. San Roque, San Jose, Occidental Mindoro Tel: (043) 491-1308 RCL Ticketing Outlet 183 National Highway, Brgy 5 Coron, Palawan Tel: (048) 725-4425 Robinsons Place-Imus 4L, Aguinaldo Highway Imus, Cavite Hours: 10 AM - 8 PM, Daily Small World Travel and Tours Agency 28 G/F Butagan Bldg., Balzain Highway, Tuguegarao City Tel: (078) 844-8267 Supersonic Services Clark Unit 106 Marlim Mansions, Balibago, Angeles Tel: (045) 892-5397 Travel Ilocandia Tours & Travel G/F CF Bldg., 80 Gen. Luna St., 2900 Laoag City, Ilocos City Tel: (077) 770-5050 / 770-4049 Fax: (077) 771-1295
VISAYAS Cebu Airport Ticket Office Mactan International Airport, Lapu-Lapu, Hrs: 1 AM - 9 PM / Sun, Mon, Thu, Fri Hrs: 5 AM - 9 PM / Tue, Wed, Sat Robinsons Place - Cebu F. Ramos St., Cebu City Hrs: 9AM - 8 PM, Daily BACOLOD Access World 5 R. Erillo Realty Ventures Bldg., J.Y. Perez High way, Kabankalan City, Negros Occidental Tel: (034) 471-2189 Garnet Travel Services Centrum Arcade Bldg., Ballesteros-Araneta St., Bacolod Tel: (034) 704-2430 Skytrip Travel Services Inc. Door 9 Victorina Arcade, Rizal St., Bacolod Tel: (034) 433-1825 Summit World Negros (Main Office) G/F Victorina Arcade, Rizal St., Bacolod Tel: (034) 434-2021 to 23 / 25 Airport Ticket Office New Bacolod-Silay Airport, Hacienda Panaogao, Silay City YM Travel Services Corner 12 & 13th Streets, G/F Mayfair Plaza, Lacson St., Bacolod Tel: (034) 435-5795 Boracay Filipino Travel - Boracay Tourist Center, Manocmanoc Malay, Aklan Tel: (036) 288-3704 Cebu ATJ Travel & Tours Rm 103 G/F Dona Luisa Bldg., Fuente, Osmena Tel: (032) 253-6953 / 253-6957 Boracay Getaway Tour Door 1 Teves Apartment San Vicente Village Subangdaku Mandaue, Cebu Tel: (032) 346-9316 / 420-7594 Buddy Sky Travel & Mktg Rizal St., Poblacion, Danao City, Cebu Tel: (032) 583-8632 Cebu Genesis Transport Inc. 40 Arlington Pond, Cebu City Tel: (032) 268-5527 Club Corea Tours Unit 403B Pdi Condominium, Archbishop Reyes Ave corner J. Panis St., Banilad, Cebu City Tel: (032) 233-1021 Comfort & Leisure Travel Agency Cebu North Road, Labogon, Mandaue Tel: (032) 420-6750 / 422-9335 Countryside Tourism, Travel & Tour Services The Marinas Compound, F. Paras corner C. Causin Streets, Poblacion Barili, Cebu Tel: (032) 417-9078 / 518-4757 Fly Dragon International G/F Door N, Borromeo Arcade, Borromeo St. Tel: (032) 415-7771 Global Link Tourism International, Inc. Arcade I, Capitol Commercial Complex, Escario St., Cebu Tel: (032) 254-2696 / 254-4539
Golden JC Holiday Travel 272 Ayala Center, Cebu City Tel: (032) 231-0200 Grand Hope Travel Lower G/F SM City North, Reclamation Area, Cebu City Tel: (032) 233-8530 / 234-0764 Grandeur Travel & Tours Services Daulin St., Sta Cruz, Balamban, Cebu Tel: (032) 333-2690 Greatways Travel & Tours Inc Unit 16 The Gallery, Juan Luna Ave., Mabolo Tel: (032) 412-2722 I Go Travel & Business Center 191 Gorordo Ave., Camputhaw, Cebu Tel: (032) 412-2535 Jaka Travel l & Tours Unit 203 Raintree Mall Bldg., Gen Maxilom Ave., Cebu City Tel: (032) 414-5513 JY Travel Consultants 2 Grand Legacy Subdivision, Buena Hills, Guadalupe, Cebu City Tel: (032) 262-8765 Land & Sky Travel Travel Service Inc. The River Gate Complex, Gen Maxilom Ave., Cebu City Tel: (032) 253-5439 / 253-9022 Lily’s General Merchandise 1449 Poblacion Minglanilla, Cebu City Tel: (032) 272-5703 / 490-0824 Local Destinations Travel Unit 1 Marsons Bldg.,San Vicente St., Bogo City Tel: (032) 434- 8388 / 511-2940 Neotravellers Agency Inc. Level 2 Gaisano Country Mall, Banilad Tel: (032) 232-4933 Oli’s Eload Retailer 191 SB Cabahug St., Ibabao-Estancia, Mandaue Tel: (032) 344-1768 Pinoycare Travel World 5F CFI Bldg., Escario St., Capitol Site, Cebu Tel: (032) 514-0282 Rainbow Tours & Travels 1 Josefa Arcade, Gen Maxilom Ave., Cebu Tel: (032) 233-3944 / 46 Skyliner Services Main Office G/F Elizabeth Mall, Leon Kilat St., Cebu Tel: (032) 2531-925 / 253-1926 Ayala South Parking Area, Ayala Mall Cebu Business Park, Cebu City Tel: (032) 234-2582 / 232-0131 SM Cebu G/F SM City Cebu, North Reclamation Rd. Tel: (032) 232-0131 Skywaves Cebu South Road, Tabunok, Talisay, Cebu Tel: (032) 273-0695 Speedway & Ads Services G/F Cansaga Consolacion, Cebu Tel: (032) 512-2784 Sports Adventure Travel Services Stall 3 Leyson St., Talamban, Cebu Tel: (032) 236-6563 Sweet Vacation Travel & Tours G/F Taft Financial Bldg., Cebu Business Park Tel: (032) 231-3131 / 231-3636
Tabunok Fortune Travel International Inc. 2/F Gaisano Grand Fiesta Mall Arcade Highway Tabunok, Talisay City, Cebu Tel: (032) 272-9988 TD Baguio Business Call Station 2nd Level, JY Square Mall, Lahug, Cebu Tel: (032) 234-0677 Tour Topia Travel Corporation A & H Bldg., 2/F Luce Hair Café Paradise Village, Banilad, Cebu City Tel: (032) 416-2882 Travelite Travel & Tours Co Mango 1 Arcade, Gen. Maxilom St. Cebu City Tel: (032) 255-3264 Uhx Travel Central Unit 5E Jl Millennium Bldg., Don Jose Avila St., Cebu Tel: (032) 312-1473 / 412-4089 Wanderlanes Travel (Banilad) Ginza Place, Old Banilad Road Tel: (032) 231-3935 Westlink Travel And Tours Juana Osmena St., Cebu City Tel: (032) 505-3927 White Sails Ticketing Services 86-A Mabini St., San Roque, Cebu City Tel: (032) 316-9228 Wow Travel & More Inc 3/L Robinson’s Place, Fuente Osmena Cebu City Tel: (032) 254-2640 / 340-0888 Dumaguete Dreamland Travel & Tours Agency Lupega Bldg., Locsin St., Dumaguete City Tel: (035) 003-1427 Ramar Services Main Office 479 Perdices St., Poblacion 3, Dumaguete Tel: (035) 422-4966 / 422-9281 Airport Ticket Office Dumaguete City RRCS Travel And Tours Jabil Bldg., Looc, Dumaguete City Tel: (035) 421-0791 / 422-1805 Tabloza Travel & Tours Magallanes St., Tanjay City, Negros Oriental Tel: (035) 415-9751 / 415-9559 ILOILO Amigo Travel & Tours G/F Carlos Young Bldg., Solis St., Iloilo Tel: (033) 337-2839 / 336-8653 Iexplore Travels 1A AJL Bldg., General Luna St., Iloilo Tel: (033) 336-6011 Iloilo Great Travel & Tours Iloilo Supermart-Molo, Locsin-Avancena St., Molo, Iloilo City Tel: (033) 396-5168 Lanz Travel & Tours Gen Fullon St., Brgy 8 (Pob) San Jose, Antique Tel: (036) 540-7003 Maves Marymart Ticket Office (Main) 127 G/F Marymart Mall, Valeria St., Iloilo Tel: (033) 508-7144 SM City Ticket Office Lower G/F., SM City Iloilo, Diversion Rd., Mandurriao, Iloilo
Gaisano Ticket Office G/F Gaisano City, Luna St., La Paz, Iloilo Tel: (033) 508-5288 Airport Ticket Office Iloilo Airport, Cabatuan, Iloilo Tel: (033) 333-0022 Partners Travel & Tours G/F The Residence Hotel, 44 Gen Luna St., Iloilo Tel: (033) 336-8174 Reina Travel & Tours 48 Burgos St., Lapaz, Iloilo City Tel: (033) 508-7762 Star Gate Travel & Tours Ledesma St., Brgy Magsaysay Tel: (033) 335-5588 / 334-4938 Travel Marketing Experts Corp 29A Amigo Plaza Mall, Iznart St., Iloilo Tel: (033) 508-5858 / 338-2828 VF Travel Services 32 Brgy Bacagay, West Maasin, Iloilo Tel: (033) 302-9669 Zelhart Travel Rm. 105 St., Joseph Bldg., Gen Fullon St., San Jose, Antique Tel: (036) 653-0047 / 540-8440 Kalibo Jonar Resources Kalibo Main Office Toting Reyes St., Poblacion, Kalibo, Aklan Tel: (036) 268-2913 Airport Ticket Office Kalibo International Airport, Pook Aklan Gaisano Ticket Office Gaisano Mall (outside stall), Arnaldo Blvd., Roxas Ormoc Agencia Ormocana Pawnshop & Jewelry Store Rizal St., District 7, Ormoc City Tel: (053) 255-4707 / 561-9730 Arco Travel & Tours 777 Bonifacio corner Lopez Jaena Sts., Ormoc Tel: (053) 255-7878 LGM Ticketing Center 791 Lopez Jaena St., Ormoc City, Leyte Tel: (053) 255-2564 ROxas C&L Travel & Tour Plaridel St., Poblacion VIII, Roxas City Tel: (036) 621-0926 Go Capiz Travel & Tours 2/F Pastrana Bldg., Legaspi corner Hughes Streets, Roxas City Tel: (036) 621-7380 Jonar Resources Roxas Main Office Roxas City Airport, Arnaldo Blvd, Roxas Tel: (036) 621-0307 / 621-4548 Airport Ticket Office Roxas Airport, Arnaldo Blvd, Roxas TACLOBAN/LEYTE/SAMAR ALS Traveller’s Shoppe P. Inocentes St., Naval Biliran, Samar Tel: (053) 500-9697 DM Bautista General Merchandise Candao Dulag Leyte Tel: (053) 322-2491 DM Officemate Enterprises L15 Tlhrd Bldg., Calanipawan Road, Tacloban City, Leyte Tel: (053) 523-3533
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Itinerary Thirty Ticketing A. Bonifacio St., Baybay City, Leyte Tel: (053) 335-2561 / 523-4930 Marg Services G.H. del Pilar St., Barangay Mabolo Catarman, Northern Samar Tel: (055) 500-9041 Quests Travel & Tours Cor Cabrera & R. Kangleon Sts, Tagnipa, Maasin City, Southern Leyte Tel: (053) 570-8637 / 381-0505
Islands Airlink Datu Halun St., Bongao, Tawi-Tawi Tel: (068) 268-1255 or (0919) 935-3436 Jet Aviation & Shipping Services Brgy Sanga-Sanga, Bongao, Tawi-Tawi Tel: (0920) 960-0888 / (0917) 576-3893
Skyline Travel ‘Tour Gomez St., Aguit-itan (Pob) Calbayog City, Western Samar Tel: (055) 209-1364
Juana’s Travel & Tours G/F Hotel Juana, Datu Halun St., Bongao, Tawi-Tawi Tel: (068) 268-1018
Summit World Tacloban Main Office Libertad, Brgy 1 & 4, Tacloban City Tel: (053) 325-7747 to 49 Airport Ticket Office Daniel Z. Romualdez Airport, Tacloban
Marian Air, Inc. 044 Montilla Blvd., 8600 Butuan City, Agusan Del Norte Tel: (085) 341-8879 / 225-9012 Telefax: (085) 341-6958
Trip Makers Travel & Tours 156 San Bartolome St., Catbalogan, Samar Tel: (055) 251-2028 / 251-5021 TAGBILARAN/BOHOL Alturas Supermarket Corporation B. Inting St., Tagbilaran City, Bohol Tel: (038) 501-6297 Angelswings Travel & Tours Manigue Bldg., M.H. Del Pilar St., Tagbilaran City, Bohol Tel: (038) 411-2645 / 501-7653 Lydia’s Ticketing Outlet Poblacion Talibon, Bohol Tel: (038) 515-0355 Tarsier Travel & Tours Main Office CPG Ave., Tagbilaran City, Bohol Tel: (038) 411-3615 / 412-7203 Airport Ticket Office Tagbiliran Airport, Brgy Taloto, Tagbilaran Tel: (038) 411-5707 Mindanao
Summit World Group Cagayan De Oro Summit World Philippines Cor Archbishop Hayes–Rizal Sts., 9000 Cagayan De Oro, Misamis Oriental Tel: (088) 856-3936 Telefax: (088) 857-6661 Cotabato 17 Hua Hing Bldg., Door 4, Sinsuat Ave., Cotabato City Tel: (064) 421-8873 to 74 Fax: (064) 421-1206 Davao Del Sur 2/F Victoria Plaza Mall, Bajada 8000 Davao City, Davao Del Sur Tel: (082) 225-3246 Fax: (082) 305-1124 Zamboanga Del Sur G/F Lantaka Hotel Bldg., NS Valderroza St., 7000 Zamboanga Del Sur Tel: (062) 993-1146 / 993-1166 Telefax: (062) 991-3650 Pacific Wide Travel & Tours Mezzanine Gaisano Mall, J. Catolico Sr. St., 9500 Gen. Santos City, South Cotabato Telefax: (083) 301-7820
Ancer Travel & Tours G/F Hotel Alindahaw, Rizal Ave., San Francisco District, 7016 Pagadian City, Zamboanga Del Sur Tel: (062) 215-3831
QSC Travel & Tours G/F Quality Shopping Center Washington St., 50th Barangay, 7200 Ozamiz City, Misamis Occidental Tel: (088) 521-1525 Telefax: (088) 521-5365
Caberte Travel & Tours 2/F Caberte Bldg., Rizal Ave. Balangasan District, Pagadian City Tel: (062) 214-3181 / 850-7179
Ramar Services Balboza Bldg., General Luna St., 7100 Dipolog City, Zamboanga Del Norte Telefax: (065) 212-9005
DIMDI, Inc. J. Catolico Sr. St., 9500 Gen. Santos City, South Cotabato Tel: (083) 302-3456 Telefax: (083) 552-8336
Sade Marketing 03765 Narciso St., 8400 Surigao City, Surigao Del Norte Telefax: (086) 826-5230
Dipag Travel Agency 106 Bonifacio St., 7100 Dipolog City, Zamboanga Del Norte Tel: (065) 212-8229 / 212-6516 Fax: (065) 909-0209 ECL Travel & Tours 2/F Geege Megamall, Tinago, 7200 Ozamiz City, Misamis Occidental Telefax: (088) 521-5912 Exceline Travel & Tours Osmena St., Central Barangay, 7100 Dipolog City, Zamboanga Del Norte Telefax: (065) 212-4888 / 908-0778
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Ilang-Ilang Travel Agency B. Aquino corner Cabrera Sts., Gatas Pagadian City, Zamboanga Del Sur Tel: (062) 214-2777 / 215-2222 Telefax: (062) 214-1300
Sky Team Services, Inc. 2/F KCC Mall of Gensan, J. Catolico, Sr. St., 9500 Gen. Santos City, South Cotabato Telefax: (083) 301-0083 Virgox Travel Agency & Cargo Handling Services 2/F Chua Bldg., Kaimo corner Narciso Sts., 8400 Surigao, Surigao Del Norte Tel: (086) 826-5550
I n te r n a ti o n a l BANGKOK Aviation (Thailand) Co. Ltd. 140/17 ITF 11/F, Silom Road, Suriyawongse, Bangrak, Bangkok Tel: (662) 235-8280 to 83 / (668) 0591-0022 Fax: (662) 231-6488
Thai Sky NTT Tours Co., Ltd. 1362 Suthisarnvinijchai Rd., Dindaeng, Bangkok 10400 Tel: (662) 693-7888 / 6550 Fax: (662) 693-7575 BEIJING Beijing Meiya International Air Service Co., Ltd. 709 China Life Tower, 16 Chaowai St., Chaoyang District, Beijing 100020 Tel: 86-10-85699606 Fax: 86-10-85699618 China Space Travel Service Co., Ltd. 6/F Bldg. A, Shimao Mansion, 92 Jiangguo Rd., Chaoyang District, Beijing 100022 Tel: 86-10-65812757 Fax: 86-10-85891188 Pacific Aviation Marketing (Beijing) Ltd. 1108, 11/F Tower 3, Beijing International Center,
38 Dong San Huan Bei Rd., Chao Yang District, Beijing 100026 Tel: 86-10-85879358 / 400 678 3993 (Toll Free – China Only ) Fax:
86-10-85261084
BRUNEI Anthony Tours and Travel Agency Sdn Bhd 1 Lot 20171 Jalan Laksamana Abdul Razak Km2 Jalan Tutong Bandar Seri Begawan Tel: (673) 222-2666 / 222-7965 / 222-8668 Fax: (673) 222-7889 Pan Bright Travel Services BSB Branch Office Suite 101-102, Bangunan HJ Ahmad Laksamana, 38-39Jalan Sultan Bandar Seri Begawan Negara Tel: (673) 224-0985 / 2240980 Fax: (673) 224-0979 Kuala Belait Branch Office 37 Jalan Pretty PO BO 218, Kuala Belait KA 1189 Negara Tel: (673) 3341154 / 3341143 (for ads) Fax: (673) 333 5704 GUANGZHOU (CANTON) Hong Thai International Travel Service Ltd. Rm A-D, 7/F Guang Fa Garden Bldg., 498 Huanshidong Rd., Guangzhou 510075 Tel: (86-20) 876-08833 Fax: (86-20) 876-04355 / 876-06146 Meiya Air Service & Tour Co. Ltd. 910 Main Tower, G.D. International Hotel, 339 Huanshi Dong Lu, Guangzhou 510098 Tel: (86-20) 223-72818 Fax: (86-20) 223-73109 HANOI Exotissimo Travel Vietnam Company Limited 26 Tran Nhat Duat, Hoan Kiem District Tel: (84-4)-3828-2150 Fax: (84-4) 3828-2146 Nam Thanh Travel 51 Dao Duy Tu St., Hoan Kiem District Tel: (84-4) 926-2144 Fax: (84-4) 926-2157
Worldwide Agency Han 1308A ,13/F Bac A Bldg., 9 Dao Duy Anh St., Dong Da District Tel: (844) 3575 7369 Fax : (844) 3574 2146
PT Mega Trans Nusantara JL, Tomang Raya No. 47 I-J Kelurahan Tomang, West Jakarta Municipality Tel: (6221) 5682555 / 5682388 Fax: (6221) 5682322
HO CHI MINH (SAIGON)
KOREA
Exotissimo Travel Vietnam Company Limited 64 Dong Du St., District 1, Ho Chi Minh Tel: (84-8) 38272-911 Fax: (84-8) 38272-912 Branch Office SC4-1 My Khanh 3, Nguyen Duc Canh St., District 7, Ho Chi Minh Tel: (848) 5412-2761 Fax:(848) 5412-2759 Branch Office 41 Thao Dien, District 2, Ho Chi Minh Tel: (848) 3519-4111 Fax: (848) 3519-4379
Global Vision Ways (SEL Office) 902 Kwang Hwa Mun Bldg., 211 Sejongno, Chongno-Ku, Seoul Tel SEL: (822) 3708-8585 to 90 Fax: (822) 3708-8580
Flight Travel Co. LTD 2 Bis Cong Truong Quoc te. Ward 06, District 3, Ho Chi Minh Tel: (848) 39140180 EXT 207 Fax: (848) 39140179 Satellite Ticket Office 121 Hai Ba Trung, District 1, Ho Chi Minh Tel: (848) 38247744 EXT 106 Fax: (848) 38220230 Lac Hong Voyages Co., Ltd. 71/2/24 Nguyen Bac St., Ward 3, Tan Binh District, Ho Chi Minh City Tel: (84-8) 3991-9256 / 3991-9219 Ext l03. 104, l05, & 106 Fax: (84-8) 3991-9257
Lac Hong Voyages Co., Ltd. 89 Cong Hoa Road, Ward 4, Tan Binh District, Ho Chi Minh City Tel : (848) 39483269 to 71 Fax: (848) 39483276
Busan Ofc: 18/F Hanjin Haeun Bldg. 79-9, Juangangdong 4-ga, Jung-gu, Busan 600-755 Tel: (8251) 462-0686 Fax: (8251) 468-1540 KOTA KINABALU Popular Express Travel SDN BHD 33, Jalan Tugu, Kampung Air, 88000 Tel: (6088) 214-692 / 221-313 Fax: (6088) 213-036 Skyzone Tours & Travel (Borneo) SDN BHD Suite G-02(b), G/F Menara MAA No. 6, Lorong Api-Api 1, 88000 Tel: (6088) 448-871 Fax: (6088) 447-217 KUALA LUMPUR Bestour & Travel (M) SDN BHD Lot 3.10, 3/F Wisma Cosway Jalan Raja Chulan, 50200 Tel: (603) 2142-1741 Fax: (603) 2143-2048 Golden Deluxe Travel Service Agency SDN BHD 10-1 Jalan Khoo Teik Ee, Off Jalan Imbi, 55100 Tel: (603) 2144-9888 / 2144-6888 Fax: (603) 2142-8631 / 2144-4245
Worldwide Agency Co. Ltd 12/F Green Power Bldg., 35 Ton Duc Thang, Ben Nghe Ward District 1, Ho Chi Minh Tel: (84 8) 2221-7660 / 2221-7620 Ext. 116 Fax: (84 8) 2221-7655
Skyzone Tours & Travel SDN BHD Lot 3.05-08, 3F Shaw Parade, Changkat Thambi Dollah, 55100 Tel: (603) 2118-7888 Fax: (603) 2118-7899
HONG KONG
Borneo Tours SDN BHD 206A Blok A Mentari Business Park 2, Jalan PJS 8/5 46150 Petaling Jaya Tel: (603) 5631-2988 Fax: (603) 5637-0988
Rm 407, 4F Mirror Tower, 61 Mody Road, Tsim Sha Tsui, East Kowloon, Hong Kong Tel: (852) 2722-0609/ 2722-0804 Fax: (852) 2722-1993 JAKARTA Pt. Andalan Usaha Cemerlang Main Office JI. Petogogan 2, 13A Block A - Kebayoran Baru, Jakarta Selatan 12160 Tel: (6221) 7279-0111 Fax: (6221) 7279-0222 West Jakarta Branch Grogol JL. Dr. Muwardi 3, No. 37, Grogol Jakarta 11450 Tel: (6221) 569-60874 Fax: (6221) 569-60765 Surabaya Branch Sales Office JL Gunungsari Indah JJ/46, Surabaya 60223 Tel: (6231) 4005-9329 Fax: (6231) 766-7239 PT AVS Indonesia Allianz Tower, 27/F Unit C JL HR Rasuma Said Super Block 2 Kawasan Kumingan Persada Jakarta 12980 Tel: (6221) 2907 9796 to 97 Fax: (6221) 2907 9699
MACAU Macau 24 Hours Travel Agency Limited Unit 10B, AIA Tower, No. 251A-301, Avenida Comercial De Macau Tel: (853) 2875-3126 Fax: (853) 2875-3173 New Sintra Tours Ltd. 2003 Macau Pier Office, Nova Jetfoil Terminal Tel: (853) 287-28050 Fax: (853) 287-28053
OSAKA Air System Inc. Hommachi Hua Tong Bldg., 5F 5-16, 4-chome, Hommachi Chuo-ku Osaka 541-0053 Japan Tel: (06-626) 52535 Fax: (06-626) 52501 Â SHANGHAI China Air Service Ltd. Shanghai Office Rm 805, No.28 Jin Ling Road (W) Jin Ling Mansion, Shanghai 200021 Tel: (86-21) 515-03966 / 515-03977 Fax: (86-21) 330-80774 Shanghai Citic International Travel Co. Ltd. Rm 1609, 1018 Xikang Rd., Shanghai 200060 Tel: (86-21) 517-80659 / 517-80606 Fax: (86-21) 322-70623 SINGAPORE Metro Tours Singapore PTE LTD 51 Cuppage Rd., 01-14, 229469 Tel: (65) 6735-7155 / 6735-2669 / 6737-0577 Fax: (65) 6735-7592 Pen Travel and Tours Singapore PTE LTD 304 Orchard Rd., 03-75 Lucky Plaza, 238863 Tel: (65) 6737-9231 / 6735-1600 to 02 Fax: (65) 6735-1604 Worldwide Aviation Sales PTE LTD 100 Tras St., 09-01 Amara Corporate Tower, 079027 Tel: (65) 6220-5966 Fax: (65) 6220-3173 SIEM REAP Tourex Asia Co., LTD 207 EO, Kampuchea Krom Boulevard, Mittapheap Quarter, Makara District, Phom Penh Tel: (023) 882 666 Fax: (023) 882 228 5 Oceans Co. LTD. 147 St., 51 (Pasteur), Sangkat BoeungRaing, Khan Daun Penh, Phnom Penh Tel: (855) 23 221 537 Fax: (855) 12 540 983 TAIPEI Aviation Travel Services Co. Ltd. 10 /F, No.19, Sec. 3, Nan-King East Road, Taipei 104, Taiwan Tel: (886-2) 2509-6665 / 2509-6632 Fax: (886-2) 2509-6623 XIAMEN China International Travel Service Co., Ltd. Rm A-D, 2/F, 228, Binglang Xili Siming District Tel: (86-592) 5095636 / (86) 1380-6006067 Fax: (86-592) 5095636
STDM Tours-Travel Agency Ltd. Rua De Bruxelas No. 70, Praca Kin Heng Long Ed, Heng Hoi Kuok, Kin Fu Kuok, R/C, W. Macau Tel: (853) 283-55700 Fax: (853) 283-55736 Wan Tung Wan Kau Travel Co. Ltd. Rua Dois Do Bairro Iao Hon, No. 22 Loji B064 R/C, Macau Tel: (853) 2841-2770 Fax: (853) 2841-5158
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Independent Public Accountants
Sycip, Gorres, Velayo & Co. SGV Building, 6760 Ayala Avenue 1226 Makati City, Philippines
Legal Counsel
Romulo, Mabanta, Buenaventura, Sayoc & de los Angeles Law Office 21/F Philamlife Tower, 8767 Paseo de Roxas St., 1226 Makati City, Philippines
Stock Transfer and Dividend Paying Agent
Banco de Oro Unibank, Inc. 15/F BDO South Tower, Makati Avenue corner H.V. dela Costa St., 1200 Makati City, Philippines
Investor Relations
investor.relations@cebupacificair.com