Join the
revolution Building the best
courier network in the UK
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Is this you?
Do you like the transport industry? Want to be your own boss? Want to learn from experts with over 60 years’ experience?
To be an ideal Diamond candidate you’ll need to be motivated, enthusiastic and determined. You will need to be organised and able to adapt to our innovative methodology. You’ll need to be friendly and personable, agree to our ethics and be willing to reflect what the Diamond brand stands for. You’ll need a bit of entrepreneurial flair to spot opportunities and maximise your business growth in your local area. Previous experience in the transport industry will give you the best start. Knowing your courier from your carrier is a prerequisite! Previous experience in sales is an absolute advantage. This is a sales-led company. And attitude. You have got to be a Diamond kind of person. We are VERY careful about who we work with so your initial interview is very important as is the continued determination to bring quality delivery services to your local community.
You do need to know this... You will only get out what you put in We only want those willing to learn how to be the best If either of these facts scare you then let’s not waste your time or ours. A Diamond franchise is a once in a lifetime opportunity for those SUPER SERIOUS about establishing a great business. We’ll give you all the tools you require but you will need to put in the effort to apply them.
So only apply now if you are 100% committed to building a great business. Move
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What is
all about? Diamond partners with businesses delivering their promise and profits by providing a one stop logistics solution.
Parcels, post and even pallets Urgently, same day or overnight By motorcycle, van, carrier network or international agent Locally, nationally and globally
Anything, anywhere, anytime, big or small, we deliver it all. How is
different?
Diamond gives you the best of both worlds – with locally owned depots backed by a national and international service infrastructure. Local ownership of depots who TRULY CARE about their local clients, building their sustainable businesses by establishing long term partnerships with their clients. Our CONTRACT FREE requirement means they are under no obligation to use us. They just do because we make sure we deliver a great service. It’s the main reason our clients keep buying time and time again... for years. And the strength in grouping together under Diamond Logistics HQ, and all its resources, means the local depots have all the resources that a big name national or international courier might have.
Letters to London. Boxes to Belarus. Pallets to Paris. Same Day. Overnight. International. Plus local storage. We’ve got it covered.
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Our franchisees are small enough to really care but big enough to cope This is unique...
No call centres
No 0845 numbers – direct dial number for all our depots.
No account numbers!
Clients known by name and know they are real people who want to speak to a real person locally who knows their business and understands the importance of their deliveries.
No brushing you off
A Diamond franchise builds relationships with its clients - its income will depend on making sure you are 100% satisfied.
It’s very special, it’s very rare, and our clients love it. Which is why they use us again and again, for years. Once a client comes on board they get to rely on Diamond service and stay with us for years and years and years! It’s good for our clients because it’s efficient and easy and lets them focus on their core business and help make better profits. It’s good for our franchises because they get to know their clients, enjoy a long and rewarding relationship and continue to earn a regular income. We call them clients not customers for a reason. A customer uses you once. A client utilises your services repeatedly.
Diamond’s motto is Shared Success. It’s all about partnerships. Between Diamond HQ, Franchises, Carriers, Couriers and our number one priority – our clients.
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Let’s introduce the carriers
We use CARRIERS for their UK and International Networks
Diamond utilise household names like TNT, DHL, Yodel and many more and we work in PARTNERSHIP with them. We choose them very carefully and analyse their performance every month to make sure we keep using the best performing of them all. We hold big corporate accounts so the customer service we get from them is superior and our clients get to benefit from our buying rates.
your
UPS
business
YODEL Secured Mail
DHL UKMail
1
your
customer
TNT Tuffnells
Collect+
2
4
3
The couriers
A Diamond courier is a very special person. As ambassadors for our clients we choose our couriers very carefully. Specialist in bluelight fulfilment they are uniformed, polite and great problem solvers. Predominantly self-employed sub contractors we build lasting mutually beneficial relationships with our couriers. Chosen for their common sense, very good discipline and that all-important initiative that is paramount, they are a cut above your average courier so our clients know their VIPs (Very Important Parcels) are being taken very good care of.
The system
Our state of the art online booking and tracking system affords the kind of technology that is easy to use, saves you time and money and is completely free. It can streamline your admin, give you online tracking and tracing and provide you with all the management and accounting info you need.
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Our services
reallygoodcouriers
Same-day courier services for bluelight consignments When it simply has to be there. Our speciality and the best way to ensure VIPs (Very Important Parcels) get to where they need to be.
Fast, direct and safe – if it absolutely has to be there then book a same day courier
Bikes, small vans and Transits
UK, Europe and International
£15k Goods in Transit insurance with every consignment
Instant proof of deliveries
multicarriersolutions
The perfect tailor-made solution for ambitious businesses - smart, simple distribution solutions. The brand new answer to overnight service provision. Everything you need – post, parcels and pallets worldwide.
One clever delivery solution – multicarriersolutions
Access to many carriers – TNT, UKMail, Parcelforce, DHL and more
PLUS AUTOMATIC least cost routing (LCR) so you can be rest assured that EVERY consignment is being dispatched in the most cost efficient way. PLUS Real time online booking, tracking and all round management so it’s EASY to use.
actualwarehouse
The equivalent of a warehouse, despatch manager and delivery driver all rolled into one. The perfect outsourcing solutions to the very modern business.
Client’s stock stored in safe hands – from one pallet to an entire warehouse
Goods despatched – using the best carrier options
They get to concentrate on their core business
We are their warehouse and make sure their goods get to their customers
Whether you need remote storage to supply your local engineers or traditional storage to save office space it’s a flexible client led-solution. On or offline ordering makes every transaction a seamless part of fulfilment. Storage and fulfilment made easy.
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Our clients “
A client tends to be very successful A savvy operator who understands that his or her core business is not in logistics but that logistics plays a big part of it. From solicitors with important court documents, building suppliers with urgent goods to get on site or manufacturers delivering goods to their customers, our clients demand the very best. By relying on their partnership with Diamond they can confidently focus on the most important part of their business. Generating sales and incomes and converting that into PROFIT.
Some of our clients... McLaren John Lewis
Rolls Royce
How do I get clients? We teach you what kind of clients use couriers, where to find them and give you comprehensive sales training to show you how to land your clients. This is accompanied by exceptional marketing support either via the DIY Marketing Plan or we even provide ‘A Done For You’ service – yet another thing we do to help our franchises to grow.
Does it work? Julian Westwood of Birmingham wrote: A lesson for everyone new and old is that when you go through the training, soak it up, make your calls daily, do what you say you are going to do when you say you are going to do it and follow up to close (it’s the Diamond plan). My motto is the Nike motto - JUST DO IT. Well with the figures not finalised and some customer costs to be added I have broken £11,000 turnover.
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“
Chuffed.com from Birmingham.
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Why a works so well...
franchise
Huge demand From the online Internet revolution to local business fuelling our economic recovery, logistics is the lifeblood of UK business. Third biggest industry sector in the UK and growing.
Reasonable working hours The business model works on 10 hour days, Monday to Friday. You’ll need to divert your mobile out of hours because some of your clients may have 24hr requirements but the rest is achievable in a reasonable working day.
Very low admin The point of a Diamond Franchise is that you get to do the fun bits – meet clients and organise their deliveries – the back office accounts and admin in processing their invoices is all done by Diamond HQ.
Low start-up cost Minimal investment and a comprehensive Business in a Box, plus training to launch your business included in the franchise fee.
Repeat business Courier users use us again and again. We build partnerships and repeat users. So once you have made a sale and continue to exceed your client’s expectations you’ll maintain and grow your client base.
Prestige brand The most searched phrase that hits our website is our name. We were once small but industry now recognises our brand and that opens doors for our franchises.
Quick growth You can grow this as quickly as you can to get in new sales. We deal with the carriers accounts, the timing issues in payment – we basically take away all the hassle so you can grow your own business.
Franchisor invested in your success Our initial franchise fee is invested by us to ensure you are very successful. Our on-going success depends on your success so we work hard to make sure you will be!
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How does it work? The fundamentals of this opportunity are sales and operations. It will be your job to find new clients and to collect from them on a daily basis and feed parcels into your local depots to start. You’ll need to put in a lot of groundwork, visiting industrial estates and being organised in your sales programme. We have a proven 7 Step programme to guide you to a steady stream of new business. Follow it because it works – as the testimonials overleaf show! Administration is low because we centralise all billing, operations and your payments. We even do most of the credit control. That’s what our management fee covers. So you are free to do the profitable activities – meeting new people and providing your regular clients with excellent service. We choose our franchisees very carefully as their success is very important to us – after all if they are successful, so are we. Stability of our new depots is paramount to us AND them – its not about flogging franchises at Diamond – we are building a network.
Listen, learn and apply. That’s all you have to do. You’ll be up and running in no time.
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Meet our
franchisees... “
Dean Russell
I’m Dean Russell, Proud owner of Diamond Logistics, Slough. It was back in April 2013 that I realised I was tired of working for someone else and I was not being rewarded for my own success. I saw an advert on Daltons Business offering an opportunity to join a growing logistics franchise, in Diamond Logistics. Back then, Diamond had seven sites in total. Admittedly I was hesitant as to how they could grow the franchise operation plus the investment level needed to support my franchise – but I could also see the potential that this franchise had and how I could build a business around my family and most importantly my three children. I was also thoroughly impressed with the business model which meant I could concentrate on building sales locally, with the carriers doing the bulk of my deliveries for me. In addition, multiple service profiles meant I could offer my clients a range of logistics solutions from one provider for their growing business including same-day, overnight and remote storage. So, in June 2014, I took the plunge and launched my very own Diamond franchise in Slough. By April 2015, I am proud to say that all my efforts have been thoroughly rewarded and I am turning over in excess of £40k per month. I have recruited in all areas of the business including sales and operations to make sure that I can give the businesses of Slough the true Diamond customer care and attention they deserve. I am part of Diamond Logistics Mastermind group, aimed at those depots who want to grow even further beyond their own ambitions – and I can’t wait to grow my franchise even further.
“
If you want to hear my success story and speak to me about how I fulfilled my own personal ambitions to get where I am today, get in touch.
If you’d like a chat email me on dean.russell@diamondlogistics.co.uk
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Meet our
franchisees... Franchise of the Year 2014
“
Julian Westwood Hi, I’m Julian and I’ve come from a background of logistics recruitment and already had a great lifestyle and great income. However I really saw the opportunity in the Diamond Franchise and wanted to build a sustainable business which was going to enable me to build a multi-million pound turnover in my area. The training was comprehensive, the support has been great and really hands-on and, most importantly their sales methodology works. Just follow the plan, make the calls, do what you say you are going to and it works. I have doubled my initial projections based on what I have achieved – I have already recruited in-house drivers and an operational and sales team and I am determined to win Best New Franchise at this year’s AGM (he did!). The thing is Diamond supports the ambitious. They are pushing my success with national PR opportunities. They have passed sales leads destined for Guildford here to me because they thought it was better for the client and me, rather than to keep it at the home depot. I feel like I have the best of both worlds – the support of the high calibre HQ team yet my own independence.
“
If you’d like to have a chat please email me on julian.westwood@diamondlogistics.co.uk and let’s book a chat.
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Russell Skinner My name’s Russell Skinner and I own Diamond in Bognor, near Chichester. Actually my story with Diamond started about 5 years ago when I ran in to trouble. I’d been in the courier business over 20 years but the recession had cost me dearly and the bills were becoming impossible to pay. And to be honest the 24 hours a day and seven days a week without adequate reward was tough on me and my family. I knew Kate had a record of turning around businesses and I approached her to take on my company RS Couriers and retain me and my staff, which she did. What she did with the business was nothing short of amazing and we glided through the recession. However I still had an itch. I’d learnt a lot from Kate about the best way to run a business and how to make the business work for me so I was sure that if I tried again I could make a success the second time round. But I wasn’t going to do it alone. So when she offered me a franchise opportunity I jumped at the chance. I would thoroughly recommend a franchise – it the very best of both worlds – you get all the operations, administrative and market support from Diamond but it is still my own and my own efforts are rewarded back to me with a good income. One really important issue is the financing. In January, a key client of mine up-traded by 300% - representing 90% of my turnover in a record month. Really busy! I simply would not have been able to cope with that. A bank wouldn’t have advanced that kind of working capital and operationally without HQ there were times I wouldn’t have coped. But as part of the Diamond team I could just focus on providing excellent service knowing the rest of the team where taking care of the rest. I love running my own business and I love being rewarded for that. But in order to make sure I was a success and to help me grow, I needed support and that’s just what Diamond gives. They want you to be super successful which is why they work so hard to make sure I am – in fact my biggest client was a lead from HQ! Their motto of ‘Shared Success’ says it all.
“
If you’d like to have a chat why not give me a shout or email russell@diamondlogistics.co.uk
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Meet our
franchisees... “
Hon Leung My name is Hon and I am the owner of Diamond Logistics in Bournemouth. I opened my depot on 1st January 2015 and have grown rapidly since then. I have been in the courier industry since 2006 and have worked, as a master subcontractor, for Yodel, UK Mail, Interlink and Citylink. At one point, I was running 35 vans and providing in excess of 45 drivers each day to these companies. However, I was getting frustrated with the stress of controlling these drivers without the financial rewards – essentially I was providing the most essential part of a courier company but somebody else was taking the lion’s share of the profits! That’s what led me to look at the opportunity that Diamond Logistics offered to me, late in 2014, and I’m glad I made the switch. The whole infrastructure provided is first class – IT, Finance, Marketing and Training are all provided as part of the franchise. All I needed to do as a franchisee was to bring in the customers and keep them happy! It is only with the solid backing that Diamond HQ provides that I have been able to grow my business 100% month on month for the first quarter of 2015, as I don’t have to worry about the nitty-gritty of invoicing etc. With this in mind, I have ambitions to grow my business aggressively this year and achieve a £1 million plus turnover in 2016! I am now loving the fact that working with Diamond, the harder I work the more I get rewarded. I am free to set my own margins and there is no upper limit on how much I can grow the business, I am only limited by my own ambitions and the work that I am willing to put in. The Diamond team are supportive and ambitious. They want to see all of the franchisees grow and provide all the necessary tools for us all to build businesses with a million pound turnover.
“
If you’d like to get in touch please book a chat at hon.leung@diamondlogistics.co.uk
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What’s included for my franchise fee? A Diamond franchisee can expect to be equipped with everything that the franchise owner requires to launch, develop and manage a successful, profitable business.
The initial programme involves: The Book of Diamond The ‘how to’ guide to running a successful logistics business.
Really good training programme Two-day logistics university learning all about Diamond. On site training at Diamond HQ learning exactly how to run their new company for people without logistics experience.
Really good launch programme One-day on site set up from Diamond ops team including operational set-up, training and sales plus monthly visits for your first three months.
Really good sales promotional package Initial launch pack – postcards, leaflets, sales packs, sales literature customisable online and on demand.
Really good stationery package Business Cards, Compliments Slips, Letterheads are all included.
Bespoke software – multicarriersolutions Unique to Diamond franchisees. FREE install (monthly subscription to IT providers thereafter)
Licensing rights To promote and trade under the name of Diamond Logistics – the Number One search result in our monthly Google statistics.
Geographical exclusivity Massive opportunity for ambitious businesses to build super successful depots.
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Tell me about the training We will work very hard with you in the first three months to get those crucial first few accounts in to secure your breakeven trading point and make sure you are stable and becoming profitable. After that, you will have continual growth targets so it is very important that you make sales part of your daily routine. First there’s the two-day initial training for new business start-ups where you’ll learn about:
Our ‘Shared Success’ philosophy
Our quality principles
How to distinguish yourself from the competition
Defining your client avatar
Business development
Marketing
Sales
Running the operations
Maximising profit
Dealing with client queries
Online and offline operations systems
Admin and accounts
If you are new to business you are in the very best place to learn how to establish your business from scratch – sharing not only the Diamond philosophy of business, but how to sell in a commoditised market to maximise your profit potential. If this is an addition to an existing business then rest assured Diamond’s philosophy of business is unique in the market so you will still be on a very steep learning curve. There is extra in-house training available at Diamond HQ to make yourself super familiar with the systems and what it’s like in a real Diamond depot.
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You’ll get our Operational Manual to show you how the depot should be run. It covers:
Daily routine
Administration flow charts
Guidelines for recruitment
Sample employment contracts
Seven step sales process
Human Resource guidelines
Account application and credit checks
Guide to continual development
Driver recruitment
Tips for maximising profitability
Maintaining your own accounts
Goal setting and planning
Legal compliance
How to expand profitably
Health and Safety (H&S), Human Resources (HR), HMRC
Additions to service profile to further expand your business
Managing staff
How and when to recruit
What you need in an employee
E-tailer Outsourcing
actualwarehouse
Consultancy
You’ll also have a depot set-up with the Ops team holding your hand on depot establishment – working in situ so you truly understand what needs to be done – and helping you through your first sales appointments. In the first three months you’ll get intensive support and thereafter you’ll get regular visits by a regional representatives to make sure you are dotting the i’s and crossing the t’s and help you with any general questions you might have. And we are always available on the phone or via support ticket email in office hours. Your sales figures will be reviewed monthly and you’ll be given continual sales support from our Network Support Team. If you have a key client you are keen to land and feel you need that little bit more expertise we’ll even send a member of the sales team along to help you land them*.
As our mantra says, if you are successful, we are successful. We are all sharing the same vision. * Minimum potential spend levels apply.
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What else will I need? Operational Requirements...
Computer with Microsoft Office and broadband * Scanner * Colour printer * Phone line and mobile phone * Long Wheel Based Transit Type Van *
Legal Requirements...
You will need a business bank account You will need to be vat registered You can either be a sole trader, a partnership or a ltd company You will need vehicle, public liability and Goods In Transit insurance for ÂŁ15000 per consignment
Premises...
A minimum of at least 500sq ft. shuttered unit ideally on an urban industrial estate with access for vehicles of 7.5T is required
* Speak to the Franchise Support team about the special supplier
direct deals on all starter items
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Ongoing support
From training to day one of your depot set-up and throughout your journey as a Franchisee, you will be supported by a dedicated team. Network support
Online and phone support to help you learn the business, problem solve and land those key clients. Operational and marketing support to make your business grow.
Online portal
Our very own Aphrodite – our online portal; helpful resources with loads of marketing, educational and sales literature available at the click of a mouse.
Visits
Three in your first months and quarterly thereafter, it’s a health check and dedicated 1 on 1 time for your business.
Essential sales meet
Need to land a really big client? You can call in the big guns and get the HQ team to come and help you land key clients.
Network meets
We will tell you about new services and ways to market them, as well as enjoy the company of your fellow franchisees in the network. With nearly 100% attendance at each event they are a really popular time of the year for the Diamond family.
Mastermind
Star performers get even more help with two extra Mastermind events per year for high level business development to make their business grow even more. It’s Kate and Dan and no more than twelve franchises working together closely to build your business.
Webinars
Educational topics from marketing to accounts, sales, personal development and business planning will help you grow and develop as a business person.
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121 calls with Kate, Dan and Sandra for you to have their exclusive and personal advice on your business matters.
POWWOWS
Group conference calls to raise any issues you might need a hand on – or contribute ways we can improve on how we help our network grow.
Depot tours
In October every year Kate hits the road and visits to say ‘Hi”.
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How we help you build your business. Here’s the plan! 1 Launch multicarriersolutions 2 Launch reallygoodcouriers 3 Launch actualwarehouse What you’ll do as a franchisee... The fundamentals of this opportunity are sales and operations. It will be your job to land new clients and to collect from them on a daily basis and feed parcels into your local carrier depots. You’ll need to put in a lot of groundwork, visiting industrial estates and being organised in your sales programme. We’ll show you how to do this with our proven 7 Step programme to guide you to a steady stream of new business. Once you are up and running, naturally less time will be spent on sales and more on operations. But the nature of this business is that predominantly your clients’ work will need to be collected in the afternoon leaving your mornings free for business development and the minimal administration. Administration is low because we centralise all billing, invoicing and your payments. We even do most of the credit control. That’s what our management fee covers. So you are free to do the profitable activities – meeting new people and providing your regular clients with excellent service. You’ll be allocated a postcode area and be shown how to land new business. With your Diamond Marketing and Sales Programme you’ll have sales coming in, in no time and we’ll guide you through it every step of the way. Before you know it you will be running a successful Diamond depot.
A typical day in your first few months...
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Depot open 0800 0800-0900 Exceptions and operational issues 0900-1200 New sales and client care 1300-1700 Collections (interspersed with prospecting) 1700-1800 Carriers collect from depot Depot closed 1800
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Six months in...
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Depot open 0800 0800-0900 Exceptions, operational issues and admin 0900-1200 New sales and client care 1300-1700 Drivers out on collections 1700-1800 Management of drivers return and carriers collections from depot Depot closed 1800
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Let’s talk about the money Working capital
We suggest approximately £30,000 - £40,000 to launch your depot successfully and to keep you going until you can drawdown from your new business income from sales. If you spend your money and time wisely, the more focused your launch, the quicker the return on your investment will be. You can’t make money without spending some – it is unavoidable. So if you are down to your last coppers this isn’t for you. Sorry.
And let’s be frank Don’t buy a franchise expecting sales to walk in through the door. You need to go out and get them. But once you do this our low cost model means you can earn yourself a very nice on-going income in a relatively short timeframe.
The figures Your success will be based on establishing a profitable business. Profitability is subject to three key factors in this arena. Firstly it’s the COST OF SALES or RATES that Diamond HQ secures from the carriers. We’ve already negotiated storming deals so your buying rates are amazingly competitive.
The next two are down to you... Second, the GROSS MARGIN you make is subject to what price you sell your services at. So only offer discounts to clients that send volume. In the manual we discuss in greater length margin versus mark up and why 30% is a minimum level to strive for. Third, is the OPERATING COSTS you may have. We’ve worked hard to get the best leasing deals, best printing deals etc. but you need to keep an eye on all the costs to do with running your depot – which we’ve outlined under Operating Costs on your Profit and Loss forecast. In the initial stages you can cover collections and some courier work yourself – diverting phones to mobile whilst you’re out and about – which will make your margins even better. As you grow your business we will help you keep your costs low by showing you the most cost effective ways to run your operations. We’ll work with you to make sure you maximise your profitability. Your success equals our success so we have a vested interest in your continued profitability. Operating a Diamond franchise is not difficult and your income (directly based on the sales you generate) is very straightforward. You will be paid your first income on or around (subject to weekends etc) the month following your first sales month.
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Example income breakdown... Sales generated: £30,000 Diamond HQ admin fee @ 10%: £3,000 Carrier Costs @ 40% margin: £18,000 Balance to franchisee (gross margin): £9,000
From the balance paid to you, you will need to cover all your running costs
The earnings opportunity Our franchises are low cost, highly profitable and adaptable business models that allow for the natural ebb and flow of business, both annually and seasonally. Our unique minimal capital expenditure model means that overheads are kept low and franchises operate efficiently. Mostly our franchises would expect their clients to be other businesses with some consumer based transactions meaning much of the business is repeat work, offering real business building opportunity. Centralised admin and billing means franchises are relieved of most of the daily tasks that normally detract from people developing their business. We actively encourage our franchisees to concentrate on the things that make them the money - business development and operations.
The key element to any courier business Indicative Sales and Gross Margin Forecasts
If you only want to grow your business by £2k a month for the next three years you will achieve a seven figure sales turnover from your area which, subject to your prudent management of costs, should provide you with a six figure income. That looks like this: Revenue
Revenue
£35,000
£30,000
£30,000
£25,000
£25,000 £25,000 £15,000 £10,000 £5,000 Jan 14
Mar 14
May 14
Jul 14
Sep 14
Nov 14
Jan 15
Target Intl Revenue Dom Revenue SD Revenue Stock Revenue Total Revenue Linear (Total Revenue)
£25,000 £15,000 £10,000 £5,000 Jun 14
Aug 14
Oct 14
Dec 14
Target Intl Revenue Dom Revenue SD Revenue Stock Revenue Total Revenue Linear (Total Revenue)
The figures set forth in this illustration represent ACTUAL performance by two franchisees is 2014. There is no guarantee that you will achieve these figures and nor is it intended that you should rely on them as a warranty or guarantee.
However in key areas of the UK it is more than possible to grow at 3-5 times that rate – building what will become one of our super depots – with target revenues within 3 years of £3-5m.
The initial geography offerings are very substantial. And the market is huge. The only limit is your ambition.
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9 steps to your new business Move
1 Complete the Franchise Application Form
Application forms need to be with us, along with accompanying documents in full before this process progresses.
2 Interview with Kate or Dan
You can expect a phone call that week from Kate or Dan as they decide who’s made it into the Group.
3 The checks
The final decision will be made within two weeks from your interview SUBJECT to you passing our due diligence. This will include CRB checks, evidence of working capital or accounts if an existing business etc.
4 Do your groundwork
Don’t take our word for it. Go out and speak to businesses and say what you will be doing and start sowing the seeds for your local depot. You MAY NOT use Diamonds name to promote at this point – this is not for use until your agreement is signed, sealed and delivered back to Diamond HQ.
5 The Legals
You will be issued with our Agency Franchise Agreement which you should get checked over by a solicitor. Sign it, return it and we will start the Launch Plan. There are advisory times in the year to start a Diamond Agency Franchise to maximise the success potential so be sure you don’t miss your window.
6 Training
The first day’s comprehensive training covers business basics, the second operations and the third pricing and admin and a practical experience.
7 Depot set-up
You’ll be issued with your Starter Kit, your uniform and your Business in a Box. You’ll be expected to have premises, broadband and phone line in place. Dan will come out and personally set you up as depot and start the sales process with you.
8 Your first clients, collections and carriers
Once you sign clients up they will start to use you very quickly. Before you know it you will establish a collection run, and then we will arrange for the carrier to collect from you at an agreed time in the afternoon. Dan will be on hand to lead you through the whole process and it’s very straight forward. There’s a HUGELY comprehensive manual and if the answer’s not in there, Dan’s always available to take your call.
9 First income
Happy days! Once your first months are concluded then you’ll receive your income statement from Diamond HQ.
Same Day
International
Track
Supply Letter
Warehouse
Distribution
Haulage Systems
Shipping
Drive
Pallet
Do you have what it takes to be a franchisee? Ask yourself these questions... Are you ambitious and self-motivated? Do you wish to be rewarded by your own hard work? Do you want a low risk, low cost start up? Do you want long term support and a sense of belonging to a team? Do you want to retain your sense of individuality yet be part of a network that enables you to compete with the national and international courier companies and their buying power? Are you willing to follow and tried and tested formula THAT WORKS, to build your business? Finally – are you totally committed to excellent client service?
If the above sounds like you, apply now. Call now on 01483 536888 or visit diamondlogistics.co.uk/franchise t:T 01483 536 888 01483 779659 e: info@diamondlogistics.co.uk E info@diamondlogistics.co.uk