THE ATHLETE
**
MIT LAB CoLab CONTEST Consumer Behavior Team
Part 0: INTRODUCTION
Introduction to the process
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Table of Contents
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PART 0: INTRODUCTION
3
The Summary The Team The Challenge: NIKE + MIT Colab
6 8 10
PART 1: RESEARCH
12
Analyzing The Ecosystem Stakeholders & Value Chain Map:Research Area The Customer segments: General User, Athlete, Fashionista & Eco-Conscious Research Outline
PART 2: SEGMENT RESEARCH
14 16 18 20
22
Athlete Eco-Concsious Fashionista General Public
24 34 40 48
PART 3: SYNTHESIS
56
Mapping Findings Users Map Trend Mapping
58 60 62
PART 4: INSIGHTS GENERATION
64
Reasearch Insights in The 7 fields The Clusters & Key Insights
66 68
PART 5: IDEATION
70
The How might we’s Brainstorming: Big Ideas Concept Ideations
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CONSUMERS USERS INDUSTRIES BUYERS MARKETERS EMPLOYEES DESIGNERS PRODUCT DEVELOPERS MANUFACTURERS PARTNERS
The Summary
VALUEING CREATING DESIGNING ADOPTING DEMANDING USING ASKING BEING AWARE CARING ACCOUNTABLE BEING INTERESTED MATERIALS REVOLUTION REDUCE WASTE USE BETTER METHODS BETTER PRODUCTS REDUCE IMPACT SUSTAINABLE RESPOSNASBLE FASHION APPAREL FURNITURE ACCESSORIES SHOES GARMENTS CONSUMERS USERS INDUSTRIES BUYERS MARKETERS EMPLOYEES DESIGNERS PRODUCT DEVELOPERS MANUFACTURERS PARTNERS VALUEING CREATING DESIGNING ADOPTING DEMANDING USING ASKING BEING AWARE CARING ACCOUNTABLE BEING INTERESTED MATERIALS REVOLUTION REDUCE WASTE USE BETTER METHODS BETTER PRODUCTS REDUCE IMPACT SUSTAINABLE RESPOSNASBLE FASHION APPAREL FURNITURE ACCESSORIES SHOES GARMENTS CONSUMERS USERS INDUSTRIES BUYERS MARKETERS EMPLOYEES ASKING BEING AWARE CARING ACCOUNTABLE BEING INTERESTED MATERIALS REVOLUTION REDUCE WASTE USE BETTER METHODS 6 SUSTAINABLE RESPOSNASBLE BETTER PRODUCTS REDUCE IMPACT | NIKE + MIT CO-LAB CHALLENGE | PARSONS. THE NEW SCHOOL OF DESIGN | MS SD&M 2016 |
PROJECT OVERVIEW This report explores the current issues surrounding material consumption and the negative impact it has had on the global environment. We sought to discover opportunities for material solutions to this ever growing issue specifically at the consumer level.
RESEARCH Our segment of research focuses around the current consumer behaviors in the apparel and footwear purchasing process. The research centers around three consumer groups that display the greatest opportunity for change and impact: athletes, fashionistas & sustainable consumers. These consumers are key in changing behavior because they are viewed as advocates and an inspiration for the general public. If they can change their consumption behavior it will spark a material revolution in all customer segments.
OPPORTUNITY
Our research leads us to opportunities in various parts of the purchasing process including: improving dress room experiences, leveraging the athletic mindset that strives to achieve goals and track progress, and expanding the life-cycle of clothes through thrift stores and use of the sharing economy.
FINDINGS
Consumers are generally unaware of the negative impact fashion has on the environment. There is also a lack of connection between consumers and this social issue because it is viewed as less impactful on their daily lives than with purchasing food or beauty products. Fast fashion has become a part of many consumers buying process due to low prices, accessibility and seemingly unlimited options. However, consumers say they would be more inclined to purchase sustainable products if they were comparable in price, quality and style. Convenience is also an important factor in taking sustainable action, many will forgo if performing the action is viewed as time consuming.
INSIGHTS & IDEAS Growth in the thrift store market and sharing economy led us to ask “How might we encourage consumers to share their closets?” This question led to ideation around a digital platform & network for sharing clothing. Increased use of health tracking technology such as Nike+ and Fit Bit led us to ask, “How might we extend the goal setting/progress tracking mindset of athletes to include sustainability?” This led to ideation around wearable technology that would track various levels of sustainable actions through gamification. | NIKE + MIT CO-LAB CHALLENGE |
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The Team
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ShuHarn
TAIWAN Sociology & Buisness Administration Health Indutry
Diana
UNITED STATES Marketing & Business Adminitration Lace Industry
Sucharita
INDIA Architecture & UX-Designer Architecture Industry
Valentina
COLOMBIA Designer & Architect Business Partner Construction Industry
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CONSUMERS USERS INDUSTRIES BUYERS MARKETERS EMPLOYEES DESIGNERS PRODUCT DEVELOPERS MANUFACTURERS PARTNERS
The Challenge
VALUEING CREATING DESIGNING ADOPTING DEMANDING USING ASKING BEING AWARE CARING ACCOUNTABLE BEING INTERESTED MATERIALS REVOLUTION REDUCE WASTE USE BETTER METHODS BETTER PRODUCTS REDUCE IMPACT SUSTAINABLE RESPOSNASBLE FASHION APPAREL FURNITURE ACCESSORIES SHOES GARMENTS CONSUMERS USERS INDUSTRIES BUYERS MARKETERS EMPLOYEES DESIGNERS PRODUCT DEVELOPERS MANUFACTURERS PARTNERS VALUEING CREATING DESIGNING ADOPTING DEMANDING USING ASKING BEING AWARE CARING ACCOUNTABLE BEING INTERESTED MATERIALS REVOLUTION REDUCE WASTE USE BETTER METHODS BETTER PRODUCTS REDUCE IMPACT SUSTAINABLE RESPOSNASBLE FASHION APPAREL FURNITURE ACCESSORIES SHOES GARMENTS CONSUMERS USERS INDUSTRIES BUYERS MARKETERS EMPLOYEES ASKING BEING AWARE CARING ACCOUNTABLE BEING INTERESTED MATERIALS REVOLUTION REDUCE WASTE USE BETTER METHODS 10 SUSTAINABLE RESPOSNASBLE BETTER PRODUCTS REDUCE IMPACT | NIKE + MIT CO-LAB CHALLENGE | PARSONS. THE NEW SCHOOL OF DESIGN | MS SD&M 2016 |
Fabrics and textiles impact our climate. A lot. How can we spark a materials revolution by rethinking how we value and use them? How can we redefine societys the relationship with fabrics & textiles? GIVEN BRIEF The materials we use to clothe ourselves and cover our things have a profound impact on the climate. They are all around us – in the furniture we sit on, the cars we drive and the clothes we wear. The fact is, materials matter. According to research compiled by MIT Materials System Lab, approximately 25 billion kilograms of cotton was produced worldwide in 2013, resulting in the same annual GHG emissions as 51.3 million passenger vehicles. Enough leather is produced annually to cover the state of Maryland. Polyester production for use in textiles in this year alone is estimated to generate as much greenhouse gas emissions as the annual emissions of 185 coal fired power plants. That’s a material issue. Developing new material compositions and reducing the impact of fabric production is necessary, but not sufficient to reduce the climate impact of industries that rely on fabrics. Before we can advance and scale innovation in materials, we need to build an understanding of the challenges and opportunities that exist. We need to redefine society’s relationship with fabrics and textiles. This contest seeks novel and well thought-out ideas on how to engage industries, designers, product creators and the public in valuing, demanding and adopting lower impact materials.
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Part 1: RESEARCH OVERVIEW
Undertanding The Ecosystem
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“There are no separate systems. The world is a continuum. Where to draw a boundary around a system depends on the purpose of the discussion.”
- Donella H. Meadows, Thinking in Systems NIKE ECOSYSTEM FAIR TRADE
NIKE FOUNDATION
PEOPLE
EMPLOYEE WELLFARE. FARE TRADE. SOCIAL
USERS
CODE OF CONDUCT CULTURE LEADERSHIP INNOVATIVE
ATHLETES
HUMAN RESOURCES
DESIGN
USSC EDUCATION NIKE CAMPS
LIT
BI
ITA
SALES
Y
OR
LEAN MANUFACTURING
AN
MANUFACTURING PARTNETS
D
NETWORK TRANSPARENCY
MATERIAL
AN MP
MA
CO
R&D
ENGINEERING
PARTNETS
RE-100
V
CY
E
IEN
NikeGrind
COMPETITORS
ADDIDAS
UNDER ARMOUR
REBOOK LULULEMON ASICS PUMA
CERTIFICATIONS SA8000 B-CORP ECOLABLES LEED
M
FIC
EF
NC
Y
INSTITUTIONS
STRATEGY TECHNOLOGY MSI
04
CO
RF
OF
RETAIL
MOVE
05
.E
PR
PE
SELL
ET
CONVERSE + HURLEY
MAKE
NikeBetterWorld
OU RC E
06
AN
USE
SUBSIDIARIES
FINANCIAL
HEALTHY LIVING
PROMOTER (KIDS
03
PL
HEALTH ISSUES
COLLEGES
TECHNOLOGY
ON E
SLOW COOKING
02
07
ES
NIKE+
SLOW LIVING
REUSE
GI
TRENDS
SPORTS TEAMS
PRICE PERFORMANCE
.R
01 PLAN
EN T
ADVOCATES
PARENTS
SPORTS FANS
SUSTAINEBLE BUSINESS & INNOVATION
BICEP OECED
EN CI R
HEALTHY LIVING
AMATEURS
CSR
SPORTS TOURNAMENTS ATHLETES
SCHOOLS
TRAINERS
CAREER DEVELOPMENT
SPONSORSHIPS
SEDENTARY
LO
EVENTS
S
SPORTS WORLD
ES
SWEATSHOPS
LAUNCH
DJSI
DJSI
CARBON FOODPRINT
GLOBAL INDEX
ORGANIZATIONS BMP
NEW BALANCE
POLICES CERTIFICATION
GOVERNMENT
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1.1 ANALYZING THE ECOSYSTEM
The first part of our process began by drawing the the boundaries and intersections within Nike’s ecosystem. Through this process we were able to identify areas that represented places for intervention. This gave us a comprehensive understanding of various internal and external factors that affect the operations of NIKE. The individual ecosystem maps highlight how each one of us perceived these boundaries and intersections.
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Sponsored Clubs
Basketball Leagues National teams Leagues
NFL
Sponsored Teams
Soccer
National teams Soccer Basketball Tennis Football Cricket CrossFit Golf Handball Baseball Gymnastics
Sponsored Athletes - Endorsers Group Name : Source: Info: http://www.totalsportek.com/money/biggest-end
Boxing Martial Arts Athletics
MIT - Climate COLAB HARVARD
RESEARCH TEAM
STANDFORD MATERIAL CONECXION Aston Martin Designers
Material Development
PRODUCT DEVELOPMENT
LEAN Manufacturing Mngrs Material Processing Controlers Product Manufacturing Partnership
Inport & Export / Logistics Team Apple
Athletes Co-Brands Leaders
KEY Partners
MARKETING & BRANDING
Tournaments Sponsoring
Sales Force Management Team
Own Stores
Sports Associations
Operations Team Equipment Shoes Apparel Brand
BRICK & MORTAR RETAIL Specialty Training Staff
Independant Retailers RETAIL
3rd Party Sales Force
Web Developers Zappos Amazon
Logistics
ONLINE RETAIL
Independent Retailers TQC
Subtopic
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1.2 THE VALUE CHAIN: Point of Intervention THE REASEARCH APPROACH The next step in understanding the context of our mission, was to map the various stakeholders and existing relationships between them. We also identified feedback loops and potential areas for intersection between different stakeholder groups. From this point, we were able to recognize the areas to focus on during the upcoming research phase.
MIT - Climate COLAB Trainning & GYm
RESEARCH
HARVARD STANDFORD
Golf Tennis
MATERIAL CONECXION
Material Development
Running Basketball
Aston Martin
PRODUCT DEVELOPMENT
Soccer
Designers
Athetics
Lamasoft
Baseball Supply Chain Data & Technology
Rugby
BlueSign Technologies
Softball Cricket
DyeCoo
Material Processing
Skatebording
IKEA
Surfing
FLEX
Lacrosse
Product Manufacturing
Dupont
Football
EA SPORTS
Freight Forwarder
Apple
KEY Partners
Athletes Co-Brands Leaders MARKETING & BRANDING
Tournaments Sponsoring Sports Associations
Football Associations U.S. Colleges (90 +) Own Flagships Stores
Architects Interior Designers Builders
Subcontractors/Vendors
City Builing Departments Factory Stores at Malls
Interior Designers Mall Developers
Builders Sports Goods Shoes
BRICK & MORTAR RETAIL
Apparel Specialty Retailers
RETAIL
Independant Retailers
Subcontractors/Vendors Sports Authority DSW Footlocker
Tennis Basketball
NBA Store
Soccer
Teams Stores
Running Golf Football
NFL Store Macy’s
Department Stores
US Nation Wide
NASA Zappos
U.S Dept. of State
ONLINE RETAIL
USAID
Amazon Independent Retailers
IKEA
Specialty Retailers
Shipping Company
Other Avespa Blue Wolf LAUNCH NORDIC www.launch.org/nordic
POND Pazymer Ekobalans Modti WetGreen
Astoturf
NIL
Connor Sports NIKE GRIND www.nikegrind.com
encore Future Foam Mondo Playtop
RE100 www.there100.org
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Burlington Nordstrom Rack
Tennis Warehouse Subtopic
Kvadrat Arla
Outlet & Thrift Stores
Subtopic
Novozymes
LAUNCH ORG www.launch.org
Nordstrom Scal
1.3 THE 4 CONSUMER SEGMENTS
CONSUMER BEHAVIOR APPROACH From our initial desktop research, we determined that there were four key customer segments with relation to our materials challenge. We divided the segments between our four group members so we could fully immerse ourselves in their mindsets, lifestyles and purchasing behaviors. Coincidentally, each member within our group fell within each of these categories. We strategically focused on the specific segment we felt the strongest connection to so our interviews and questionnaires would reach the target segment and generate the most accurate insights.
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the athlete
the fashionista
the eco-conscious
the general user
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Research Outline
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We began “rolling up our research sleeves” by collectively writing a research outline based on the workshop and presentation by Natalia from Fjord. Designing a research framework guided our team both individually and as a group throughout our entire process. We constructed a project overview within the specific context of consumer behavior and identified the key questions for which we needed answers. Finally, we determined the methodology and approach we would use to collect our research.
OBJECTIVE Conduct research on consumer behaviors and motivations that influence purchasing decisions and post-consumption disposal while identifying recurring trends and patterns.Who are extreme users? Potential customers?
KEY INQUIRY AREAS • What factors motivate the users to purchase? • How do consumers perceive brand, sustainability initiatives, products, & services? • What associations do people have with various materials • What types of material do consumers associate with sustainability?
ATHLETES VALENTINA
ECO-CONSCIOUS
• What information/experience will create a genuine and influencing connection between consumers and sustainability in the apparel industry? • What sustainability information/ initiatives resonate most with consumers? • What aspects of store design and website experience lead to most satisfied customers?
METHODOLOGY Phase 1: Literature Review Phase 2: Surveys/Questionnaire Phase 3: Interviews Phase 4: Personas Phase 5: Journey/Behavior Maps Phase 6: Key Insights & Points of Intervention
FASHIONISTAS
SUCHARITA
DIANA
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GENERAL USERS SHU HARN
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Part 2: RESEARCH IN DEPTH
Individual Customer Research
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2.1 The Athletes
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2.1.1 SEGMENT MIND MAPS DESCRIPTION The athletes is a gigantic segment that includes all gender and ages. Athletic activities change through ones live, according to the age and lifestyle. Athletes priorities change throughout their lives as the grow up, the related lifestyle changes as well. In young teenagers and college students is mostly about being part of a team, compete and being attractive. In their mid 20s is more about staying active, being attractive and balancing with work. In their 30’s is about feeling
good, feelling healthy and a strong need for having an activity outside work. As familly grows in the 40s health and familly bonding are the priorities. Later in life is more about healthier and staying active and young.
Athletes tend to have a more healthier lifestyle through out their lifes. Food and free time activites gravitate arrounf their practice of prefference
KEY FINDINGS
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THE ATHLETE
2.1.2 INTERVIEWS KEY FINDINGS - ATHLETIC LIFESTYLE Athletic behaviour has a strong realtionship with the lifestyle. While priorities do change throughout life and situations, active peop Largely as a youth, I played a sport every season. Soccer basketball tennis. I turned away from soccer and basketball in high school and began to run and ride a bike. I’ve also been into mountain sports, hiking skiing, and snowboarding. I’ve skateboarded and played ping pong for a long time as well. JUAN,30 YEARS
Yoga changed my life, I starded practicing 5 years ago, I became a yoga teacher cause I want to spread the benefits that it brought to me. I have been an active person all my life a competitive dancer and a high school voleyball team. I currently work at a sustainable athletic apparel company. SASHA, 31 YEARS
Sport athletic and competition has made the difference throughout my life, making me healthy strong awake rapid and solving problems knowing how to face adversity and success as part of training to eternity LOUIS, 57 YEARS
KEY FINDINGS - PURCHASING CHOCES Athletic behaviour has a strong and direct co-realtion with the lifestyle. While priorities do change throughout life and situations, active individuals always maintain a healthy lifestyles. I want my athletic wear to look good! Something I can wear to the gym and to lunch after if I have to. Style usually is what I first consider, but comfort is a must. PAULA, 29 YEARS
Since I am into sports, I rarely shop for other things now
ALVARO, 61 YEARS
I just shop for things that I really know will have multiple uses and will not go out of fashion fast. I honestly dont like fast fashion. DIANA, 27 YEARS
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Gender 63% Women - 47% Men Origin 80% LATAM - 45% Living in US Age 75% from 23 -35
44 Respondents
DO YOU CONSIDER YOURSELF AN ATHLETE ? 75% Consider themselves athletes (Named in different ways).
WOULD YOU LIKE TO DO IT MORE OFTEN ? 82% of the interviwed wish they could excercise more often. Lack of Time & Other priorities are their biggest contraint.
WHY AREN’T YOU MORE ACTIVE ? I have other priorities at the moment I don’t have enough time I have to watch my budget I’m sometimes lazy Lack of commitment Other
THE REASON YOU PLAY SPORTS? Its my lifestyle, I’m very passionate about it I Like being Active. It feels good For healthy reasons I’ve been playing since I was a kid/teenager I’m training for a tournament I participate constantly in tournaments I don’t really play sports. I just workout
THE REASON YOU WORKOUT ? Its my lifestyle, I’m very passionate about it I Like being Active. It feels good Its Fun I like Looking Good I need to lose weight I want to buit muscle I’m training for a Marathon, Triathlon or similar likeCO-LAB I need to CHALLENGE be healthy | NIKE I+feel MIT | PARSONS. THE NEW SCHOOL OF DESIGN | MS SD&M 2016 | Complements my Sport Practice
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THE ATHLETE
2.1.2SURVEYS: ATHLETES BEHAVIOR HOW OFTEN DO YOU MAKE A PURCHASE OF ATHLETIC BEHAVIOUR ? 72.2% PURCHASE Once in a while, when they have a specific need.
WHAT DO THEY LOOK FOR IN ATHLETIC GARMENTS ? 52.8% Comfort 19.4% Performance 13.9% Style
TRADE OFF FOR BETTER: PERFORMANCE . DURABILITY. ORGANIC/SUSTAINABLE?
Price, Convenience & Brand are the main a TRADE-OFFS for other values, when these values are provable. Consumers are willing to
DURABILITY
PERFORMANCE
SUSTAINABLE
PRICE
PRICE
PRICE
BRAND
BRAND
BRAND
COMFORT
STYLE
CONVENIENCE
“I like the new tracking devices like fit bit, they are a cool way to track my daily performance” “Participated in numerous school teams throughout high school and first year of undergrad. Captain for basketball, soccer and softball team, led the basketball team to 2nd place, 3rd place for soccer and 1st place for softball. MVP for all three on the senior year of high school.” | NIKE + MIT CO-LAB CHALLENGE |
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THE MINDFUL ATHLETE GOALS & ASPIRATIONS
• Challenges & Setting Goals to achieve • Be Part of Something Great
LIFESTYLE
• Eats healthy and has a very active lifestyle • Sets goals based on body perfomance. (Build Muscle, Tonning, Built Strenght, Gain Flexibility)
FRUSTRATIONS AGE OCCUPATION STATUS LOCATION INCOME
• Change in Priorities has afected his rithm. “I wish I had more time” • Is often hard to find a team to practice soccer • “I try to eat as organic and natural as I can, make my choices based on trust”=B
30 UX DESIGNER SINGLE TORONTO, CA $95,000
I. DISCOVERY POSITIVE NEUTRAL
II. PARTICIPATION
SIGN IN NEW ACTIVITY
USE REGULAR CLOTHING
PURC LACK OF TIME TO RESEARCH
GOES TO STORE TO TRY ON
IDENTIFIES NEED OF SPECIAL APPAREL
NEGATIVE
WEB BROWSING NEW ACTIVITY LEARNING PROCESS
NEW ACTIVITY LEARNING PROCESS
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THE ATHLETE
BRAND LOYALTY
BRANDS
Brand Name Brand Values
Price Convenience
CLOTHING
AWARENESS
Design/Style
Climate Change
Performance & Quality
Social Justice
Comfort
Good Health
Sustainable/
Food Justice
III. USAGE IDENTIFIES BETTER PERFORMANCE
IV. CLOTHING CARE
V. END-LIFE
SEES RESULTS
FEEL GOOD DONATE
CHASE USES FOR OTHER ACTIVITIES
E HAS TO CLEAN MORE OFTEN THAN OTHER . ACTIVITIY 3 TIMES A WEEK
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WORN OUT = LESS WORN
STAYS IN CLOSET FOR A WHILE
THE ‘Look Good’ ATHLETE GOALS & ASPIRATIONS
• Graducate of College • Find a Well-Payed Job after graduation • Have a Family (Long Term)
LIFESTYLE
• Eats healthy to be in shape. • Worksout to stay fit and attractive. • Sets goals based on body appereance. (Reduce Inch or Fat%, Build Muscle, Lose Weight, Tonning)
AGE OCCUPATION STATUS LOCATION INCOME
FRUSTRATIONS
• College and Social Live sometimes interfeeres with her routine. • Not all workouts are effective and feels frustrated when goals are not achived
23 STUDENT SINGLE MIAMI, FL 35,000
I. DISCOVERY
PURCHASE
POSITIVE NEUTRAL
II. PARTICIPATION
DECIDES TO SHOP
SEES SOMEONE WITH A COOL OUTFIT
NEGATIVE
IDENTIFIES NEED OF SPECIAL APPAREL
WEB BROWSING SPECIFIC LOOK
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GOES TO STORE TO TRY ON
THE ATHLETE
BRAND LOYALTY
BRANDS
Brand Name Brand Values
Price Convenience
CLOTHING
AWARENESS
Design/Style
Climate Change
Performance & Quality
Social Justice
Comfort
Good Health
ECO
Food Justice
III. USAGE
IV. CLOTHING CARE
V. END-LIFE
LOVES HOW IT LOOKS
MORE ROOM
FEELS CONFORT
USES FOR OTHER ACTIVITIES
DONATE WANTS TO WEAR MORE OFTEN
E
WORN OUT = LESS WORN
HESITATES FIRST WASH (COLOR)
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STAYS IN CLOSET FOR A WHILE
Key Findings
2.2 The Eco-Conscious
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2.2.1 SEGMENT MIND MAP DESCRIPTION The Eco-concious or sustainable users are highly aware of their purchasing habits. ‘Concepts of concern’, ‘information about environmental impact’ and ‘willingness to act’ are seen as the key predictors of environmentally conscious consumer behaviours. These consumers act as indirect advocators to other consumer types. Though they value style, garment performance and susatinably produced are of a higher priority.
“The threat to the planet is us. It’s actually not a threat to the planet - it’s a threat to us.” Margaret Atwood.
KEY FINDINGS
STRENGTHS
WEAKNESSES
OPPORTUNITIES
TTHREATS
- Consumers are extremely aware of the material choices they make. - They like to advocate their close acquiantces about sustainability.
- Prefer to shop at stores that they are sure of the sustainability practices. - Give a great deal of importance to word of mouth; trusted friends.
- Willing to repair their products to increase the sustenance. - Influenced by documentaires and TED talks.
- Inconvenience in obtaining eco-conscious products is the biggest barrier for most of the users.
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ECO-CONSCIOUS
2.2.2 INTERVIEWS “I have an aunt who is exactly my size and she gives me gorgeous leather coats and shoes. I love having them in my closet. It’s like my own vintage collection.” “I purchase clothes from these society exhibitions by independant designers. They are unique designs and are often of very good quality.”
“I purchase a lot of FabIndia and Daram clothes. But the only issue (with these) is that the colour bleeds. It is so hard to maintain these kurtis.” “I do not know much about sustinable clothing, but I am highly aware of the fuel I consume. And that is why we (my wife and I) decided to buy an electric car We still have a fuel car for emergencies.” “I am a homemaker. I do not use a car much. I walk down to the local grocery stores, you know not the Reliance Fresh, but the small street stores and purchase fresh vegetables everyday. that is being sustainable no?”
KEY FINDING Eco-Conscious consumers are in look out for apparel designs that are unique and those that are local sourced. They often purchase from exhibitions or society clothing forums. Most of the consumers make an effort to be sustainable in various forms. They try to eat local, be sustinable in their transport options and make an effort to obtain locally made clothes and mazimize it’s durability by taking proper care.
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PASSIONATE ECO-CONSCIOUS CONSUMER GOALS & ASPIRATIONS
- Have a positive impact on the planet. - Stay healthy and active. - Inspire others to be eco-conscious.
LIFESTYLE
- Practical and realistic. - Stressed out with ebvironmental issues.
INFORMATION SOURCES
AGE OCCUPATION STATUS LOCATION INCOME
- Friends and Colleagues. - Documentaries and TED Talks. - Websites and Online Forums.
45 JOURNALIST & ECO-ACTIVIST MARIED CHICAGO, IL $85,000
I. DISCOVERY
II. PARTICIPATION Websites are informative.
POSITIVE
Quality of products are worth the price.
Need Driven Online Social Forums
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ECO-CONSCIOUS
BRANDS
BRAND LOYALTY Brand Name Brand Values
Price Convenience
CLOTHING
AWARENESS
Design/Style
Climate Change
Quality
Social Justice
Comfort
Good Health
Sustainable/eco-friendly
Food Justice
III. USAGE
IV. CLOTHING CARE
V. END-LIFE Donate Shop Again
Inspire through Apparel. Multiple Usage. Extremely high maintenance.
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Discard consciuosly.
Key Findings
2.3 The Fashionista
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2.3.1 SEGMENT MIND MAPS DESCRIPTION Fashionistas are characterized as consumers who base their apparel purchasing decisions on their personal style preference. They follow and create the latest trends in fashions. Fashionistas spend a significant amount of their time shopping, creating outfits. They get style inspiration from social media, fashion magazines & blogs and celebrities.
“I view my wardrobe as my chosen skin. I use it to convey my personality, mood & confidence �
KEY FINDINGS Strengths Weaknesses Aware of trends Willing to invest money in high-end Enjoy thrift shopping Use social media to research More aware of social issues in fashion
Unaware of $$$ spent on fashion Often attracted to fast fashion Unable to find specifc items thrifting Associate success with materialism Do not shop for sustainable fashion
Opportunities
Threats Key segment for inspiring/setting trends Ability to have negative impact Access over Ownership Materilastic tendencies Improved thrifting experience Will only choose sustainable product Social Media campaigns if comparable in price, quality, style More clearly labeled sustainability index & convience
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FASHIONISTA
2.3.2 INTERVIEWS “I definately find that I have an emotional connection to the pieces that I own. I think a lot of it stems from ‘oh I wore this that one night and I had so much fun’ maybe I’ve never worn it again but maybe I will...” “It’s definately like you’re on a hunt, you don’t know if it’s going to be there, it’s tough to go in with a purpose...bigger time comittment and more of an adventure which I like” “I think the biggest problem facing the fashion industry is that the stores are selling the next season and discounting that seasons line so consumers can just wait until it’s on sale to purchase .” “I think they take them and sell them but I actually don’t know”
“you only find out who is using organic cotton once you are holding the product in your hands.” “I really try to invest in pieces as opposed to buying more disposable fashion, but I’m not at the point in my life wear I can afford to buy nice things.”
KEY FINDINGS Thrift shopping is popular in this customer segment not because it is seen as sustainable but it is a cheaper, more accessible outlet to achieve a unique look. Consumers in this segment admit it is hard to shop with a specific need in mind. People in this category wish they could afford to invest in higher end fashion pieces but will turn to thrift shopping as a way to affordably immitate their style goals. They purchase organic products in the food and beauty products segments but struggle to make a connection with sustainable fashion. | NIKE + MIT CO-LAB CHALLENGE |
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33 Respondents WHAT EMOTION BEST DESCRIBES YOUR FEELING DIRECTLY AFTER MAKING AN APPAREL PURCHASE? Happy Anxious Ambivalence
ARE YOU AWARE THE APPAREL INDUSTRY IS THE 2ND LARGEST POLLUTER AFTER THE OIL INDUSTRY? No Yes
DO MATERIALS IN THE PRODUCT EFFECT YOUR DECISION TO BUY? No Yes
DO YOU READ THE HANG TAG LABEL ON A GARMENT BEFORE PURCHASING? No Yes Just to see if it is Dry Clean Only
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FASHIONISTA
2.3.3 SURVEY: PURCHASE BEHAVIOR WHAT ASPECTS OF DESIGN ARE MOST INFLUENTIAL IN PURCHASING DECISION? Colors Materials Brand Fit Utility Quality 0 5 10 15 20 25
SHOPPING BEHAVIOUR Fashionista’s report shopping for apparel on a monthly basis. 80% reported that they were unaware of the amount of money they spend on apparel in a year. Fashionista’s report researching looks and items online prior to visiting retail locations to try-on garment before purchase.
CONTRAINTS Fashionista’s biggest reported constraint is money. They want to invest in their favorite fashion labels but the expsense can deter them. Another constraint was finding the perfect fit. Fit is the most influential aspect of the design they are drawn to. When it comes to shopping for sustainably manufactured items, there is a lack of awareness which stems from lack of comparable labeling.
ASPIRATIONS Fashionista’s aspire to have enough money to purchase high-end labels. They tend to associate success and achievement with material objects. The more disposable income they have, the more they will spend on fashion.
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FASHIONISTA GOAL
- Get Promoted at Work - Lose 5 lbs - Afford that expensive bag
LIFESTYLE
- Materialistic - Busy
INFORMATION SOURCES
- Instagram - Vogue - Celebrity Style
AGE OCCUPATION STATUS LOCATION INCOME
32 DIRECTOR OF SALES SINGLE MANHATTAN, NY
I. DISCOVERY
II. PARTICIPATION
POSITIVE NEUTRAL
Window Shopping
Purchase
Try-On
NEGATIVE
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FASHIONISTA
BRANDS
BRAND LOYALTY Brand Name Brand Values
Price Convenience
CLOTHING
AWARENESS
Design/Style
Climate Change
Quality
Social Justice
Comfort
Good Health Food Justice
Sustainable-Eco-Friendly
III. USAGE
IV. CLOTHING CARE
V. END-LIFE
Recieve compliments Donate Shop Again
Put together outfit Stain Garment
Dry-Clean
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Key Findings
2.4 The General User
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2.4.1 SEGMENT MIND MAPS DEMOGRAPHICS
KEY FINDINGS
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GENERAL USER
2.4.1 INTERVIEWS “My favorite brand is Armani Exchange; however, the most popular brand in my closet is Under Armor” - Howard Chiao, Student in Computer Science “I’m a family guy. I care about every little things in my daily ife.” “I read books. I watch TED.com. I study from reliable information sources. Even though I know a lot of social issues, but I don’t take action.“ - Buzz Wei, Architect “When I was 8 years, I realized and told my mom that I come here to love and to be love“ -Peiru Ko, Founder of Real Food Real Story “I use Instagrm a lot. I follow brands and fashionistas around the world.” “My customers only care about the design and style.“ -Tina Hsieh, Online Clothing Business “The clothes of big brands are eco-friendly product and care about the evironment. When talk about the prodcution, those brands ask us to provide the Eco-Friendly -related certificats.“ Jing Hsieh, Manager Garment Factory ““In the future, I would like to have a job which can contribute the society; meanwhile, I can maintain high quality of life.”.“ Yayun Cheng, Grad Student in Marketing
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PRICE SENSITIVE CONSUMER GOAL
- Have my own company - Have healthier Lifestyle - Better work-life balance
LIFESTYLE
- Hedonism - Exercise regularly for good body shape
INFORMATION SOURCES
- Instagram - Brand Official Website - Youtube
AGE OCCUPATION STATUS LOCATION INCOME
23 STUDENT SINGLE JERSEY CITY, NJ $28,000
I. DISCOVERY
II. PARTICIPATION
POSITIVE NEUTRAL
Instagram TV series
Find Cheaper Items CAN’T Afford
NEGATIVE
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GENERAL USER
BRANDS
BRAND LOYALTY Brand Name Brand Values
Price Convenience
CLOTHING
AWARENESS
Design/Style
Climate Change
Quality
Social Justice
Comfort
Good Health
Sustainable-Eco-Friendly
III. USAGE
Food Justice
IV. CLOTHING CARE
V. END-LIFE
Be Admired
Wear Sylish Clothes
Shop Again Donate Discard
Be Criticized
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HIGHER PURCHASING POWER CONSUMER GOAL
- Looking good - Be fashion - Find a job in the nearly future
LIFESTYLE
- Family person - Exercise regularly for health reasons - Healthy diet
INFORMATION SOURCES AGE OCCUPATION STATUS LOCATION INCOME
30 WHITE COLLARS IN A RELATIONSHIP
- Google - Google News - TED.com - Brand Official Website - Documentaries
BROOKLYN, NY $95,000
I. DISCOVERY
II. PARTICIPATION
POSITIVE
Offical Website Bad UX/UI
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Prepare to Buy Clothes for Specail Occasions
GENERAL USER
BRANDS
BRAND LOYALTY Brand Name
VINCE
Brand Values
A.P.C.
Price Convenience
CLOTHING
AWARENESS
Design/Style
Climate Change
Quality
Social Justice
Comfort
Good Health
Sustainable
Food Justice
III. USAGE
Like & Try the clothes
Check the Clothing Label
IV. CLOTHING CARE
V. END-LIFE
Extend Product/ Washing Clothes Life Clothes Donate
Sort
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Discard
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Part 3: SYNTHESIS Common Findings
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3.1 MAPPING FINDINGS Qualitative & Quantitative
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3.2 USERS MAP
The Intersected Users
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Change textile waste into fertil supplies, filters, nett
Visual timeline of material life-span
Packaging Innovation
making your own clothes together as a community
C
refurbish clothes, transform into something new
T-shirt that broadcast various GIFS based on Mood Alert yoy to change outfit based on weather
Auto - Rege
nero-coture
Weather wearables
Micro Space
responds to mood Smart Fashion Responds to weather
Transforms with new trends Sizing
Childreswear
Color changing materials Grows with User
Materials that enhance focus Material that makes you act more sustainably Material Library Material GPS tracks and connects sustainable consumers Manufacturing network connected to users
Broadcast Messages
Connected on network
Interactive Advertising Jerseys
Referee People become dynamic screens Time Keeping
3.3 TREND MAP
Broadcast Reward for good behavior Collect Coins for how far you walk
8 Key Areas
Sustainability Score
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Inte
lizer, building ting
Smart Mirror
Show the story, processes
GPS track where the clothes have been
Council for Textile Recycling (CTR)
See manufacturing facilities conditions
QR codes for apparel journey story Biomimicry
Shipping Alternatives Ability to try on clothes so see how they would fit
n Vitrual Realtity
Cyber Space
Green to Blue Space
Augmented Reality
Co-Op communities
Ability to feel materials without physically touching Materials that enhance workouts
eneration Machine
Power Plate Templosion
Nike+
Time Space
Collaborative Consumption, Access over Ownership
PoshMark Rent the Runway Zapyle
Inner Space
TRENDS + CONSUMER BEHAVIOUR
99 Dresses Cybrid = Generation Z
Instagram Use pictures to describe analagous comparision of material feel
Communicate via IMG, GIFS
Snap Chat
Customization: incorporate making app with materials for customized products
Design Space
er Space
See the environmental effect consumers specific chooses have
Educate Consumers about apparel manufacturing system
Outer Space
Turn Textiles into rocket fuel
Send excess textile waste to space
Play Space
New Materials mined from asteroids
Storage Space
Create personal attachment to clothes
Storing Life Data in your clothes
Less clothes, more connected with them Steps walked Menstrual Cycle
Health Information
Sleep Cycle Map Places you visited
Heartbeat Glucose Level networking
Contacts you Meet memories
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Pictures
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Part 4: INSIGHTS GENERATION Key Findings and Insights
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Behavioral THE ATHLETE —Valentina
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THE ECO-CONSCIOUS —Sucharita
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THE FASHIONISTA —Diana
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THE GENERAL USER —Shu Harn
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4.1 RESEARCH INSIGHTS
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In The Seven Fields
Functional
Being an active person creates a sustainable behaviour by default. Walking, Biking and taking the stairs
Being an active person creates awareness about one's body, health, food and performance. Yoga and other mindful activities create greater self awareness, and its relationship with the social and environmental context Thus increases the conscious sustainable choices.
How can we shift the relationship with fabrics as a default/Indirect Behaviour?
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I read hang tags for washing information and price.
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52% of Fashionistas research online while making purchases
40% Do NOT read hang tag
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The brand they like ≠ What they buy.
People read the hang tag for washing instructions especially the expensive one ; and place of origin, which could indicate the quality. People obtain cloth/style information on instagram and brand website.
For social awareness, people take action when the issue is related to themselves. For example, most people pay attention to Health and Food.
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I see opportunities to stay active when time is a constraint. Thus I park the car far away, I don’t take an elevator, I walk or bike whenever I can
Athletes want to performs and take care of health, top priority are shoes, then equipment and then apparel
Shoes= Lower impact, healthier joints, comfortable Journey. Equipment= Safety and Performance.
Apparel= Comfortability and Identity.
Performance is a byproduct of material sustainability
Style comes first. I wouldn’t wear a dress because it is sustainable, the style matters. But all the sustainable clothes are stylish
Fit has biggest influence on purchase
People buy when convenient.
In general, the priority of buying clothes is style/ design > price > quality people change for imitate someone’s style to my style
Age 18-25 tend to use Instagram as information source; age 26-35 use social media to interact with their friends and family and care about the reliability of information source
People take more care on their clothes those are expensive.
Emotional •
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• I am very passionate in whatever challenge I undertake, specially if it involves a new sport, • yoga type. I push myself • a lot
Tracking Devices help me set goals and achieve them
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Experiential
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Most feel satisfied but the users under the age of 25 feel broke after purchasing sustainable clothing
I feel good when I donate my clothes for charity.
I try to give away clothes to people I know. I do have some hand me downs from my cousins. I absolutely love wearing them
88% describe happy emotion post-purchase
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Then feel good when giving them away to a cause
People tend to trust more small companies that have a sustainable offer, local, organic etc...than big well-known corporations with the same offer . They immediately deduce that it's a marketing strategy to compete in a new market
Even though I know I will donate my clothes, I usually leave them lying in my closet for few months before I give them away to charity. I can part easily that way
Situational •
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Refer to thrift shopping • as “treasure hunt”; hard to shop for specific item
16-18% of Americans shop at thrift stores. Estimate industry to grow 20% by 202
Interpersonal
Choice-Based
• “After a yoga class I wouldn’t buy fast food, it's a crime. After working • out maybe a balanced burger, no sauce. After a party I probably eat anything that I walk by”
• When the goal goes beyond ‘looking good, to get a significant other, get attention or recognition’ people tend to create a sustained active life behaviour. Feeling good is often more rewarding.
I started looking at tags for a specific need: doing my own laundry and fighting cold. Before I lived in the tropic and had help at home
I gravitate towards active people that share similar interests or motivators
Goal Setting, Challenges & Achievement are the main motivators of active individuals
Friendly (or not Friendly) Competition encourages action
I started to be sustainable when I spent few months on a farm working in various material production. When I saw the amount of waste that material production has, I felt I had to shift my behaviour.
DIY culture/platforms effectively changing the behaviour and creating awareness around sustainability “I use craft as a tool to teach consumers about sustainable dying
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Usually I influence my family and friends to be sustainable. I think I have managed to get so many people up on following this trend.
Moving Away from ownership and towards access
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Dressing Room experience seen as necessary but unpleasan
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Would choose sustainably made clothes if clearly labeled and comparable in price and quality.
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To make behavior changes or focus on social issues. It’s not only about self-correlation, but also if their friends are related to the issue.
For inactive people, they attend social awareness event for fun or for their friend. For extremely user, they attend for gaining knowledge.
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Prefer to buy eco-friendly clothing if the DESIGN is good and price is not that much expensive.
People love the challenges and heroism.
Feel Angry if the UI/XU of brand official website is bad
People feel good if they donate their cloth if they don’t aware of the issues of clothing
People feel guilty when discard the clothes, but happy for having more space to buy new clothes
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Traveling companions: Airbnb, Yelp, Uber, Afar
Price is always a tradeoff if the benefits are clear, comparable and trustable.
Consumers will pay 50-100% more depending on the need and benefits = Proved Durability, Performance and Style.
Thrifts store is not an option for athletic out wear.
Willing to pay more if the product is truly sustainable
I choose to put in extra effort in trying to produce less food waste by planning my routine and planning my grocery shopping
I always buy from local food stores. (In india and in the U.S
I buy clothes only when I absolutely need
4.2. CLUSTERS & KEY INSIGHTS
1 2 3 4 SETTING GOAL & CHALLENGES
FACTS
“I am very passionate in whatever challenge I undertake, especially if it involves a new sport. I push myself a lot.” Goal setting & achievement are the main motivators of active individuals.
16-18% of Americans shop at thrift stores triggered during the recession but has continued to be popular
When the goal goes beyond ‘looking good, attracting a potential mate, receiving attention or recognition’ people tend to sustain an active lifestyle for longer. (Health, Stress Relief …)
20% industry growth expected by 2020
PURCHASE
Gamification with health information(FitBit, etc) has lead to an increase in activity and the ability to track and compare that data.
People buy clothes that they know they can upcycle and adapt to their needs. Sewing machines sales have seen an increase in recent years. Small segments of upcycled fashion lines are becoming popular on sites like Etsy & Instagram. This is viewed as the most accessible and convenient way to shop sustainably for
FINDING REASONS TO STAY MORE ACTIVE
“I see opportunities to stay active when time is a constraint. Thus I park the car far away, I don’t take an elevator, I walk or bike whenever I can.”
GAIN AWARENESS
People gain awareness from their work & social network as well as events; would like to change their behavior if the issue is self-correction.
CHOICE THE PRODUCT
People tend to trust more smaller companies that offer sustainable, local, organic products as opposed to larger, well-established corporations offering similar options. The public tends to view corporations sustainability efforts as “green-washing” where as smaller organization exhibit sincerity and genuine concern around these issues. People want proven Durability, Performance and Style.
PURCHASE
IDLE TIME OF CLOTHING IN CLOSETS
“I usually leave them lying in my closet for few months before I give them away to charity.” Consumers admit to letting their clothes sit in their closets, unworn, for long periods of time before deciding to dispose or donate these items. This is due in part to the emotional connection many feel with their clothes. “I feel an emotional connection with clothes.”
DONATING CLOTHING
“I feel good when I donate my clothes for charity.” People admit to having positive emotions when they donate or give-away clothing but they are unaware that only 20% of donated clothing actually is resold in thrift stores and much of these clothes are shipped to 3rd world countries creating a large amount of waste.
Design and style are the determining factors in purchasing decision. Consumers prefer to buy sustainable products that are clearly labeled as such, so that they can easily compare products next to each other in store.
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#1 TREASURE HUNT
People see thrifting experience as “treasure hunt�. And Takes more time and digging to find a good item that has positive benefit: uniqueness, attractivprice point and multi-use.
#2 SUSTAINABLE CHOICES
Sustainable awareness starts from influence from their close network, or a close interaction with the extreme situation. Behaviour change is empowered by a direct motivation to do good. Price is a real trade off when making the decision, if benefits are clear, comparable and measurable.
#3 BEHAVIOR CHANGE
Being an active person creates awareness around one's body; health, food and performance. Tools like FitBit leverage gamification to engage users by tracking their health information and motivating them to achieve greater goals.
#4 LIFE-CYCLE OF CLOTHING
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Part 5: IDEATION PROCESS
Opportunities & Areas of iItervention
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For the brainstorming process, we chose 4 “How might we…” questions to center around. The various research groups in our class were asked to generate as many ideas, written on post-its, around these concepts. Then the class voted on the best ideas for which we began our ideation around.
5.1 HOW MIGHT WE’S? Idea Genration
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HOW MIGHT WE
HOW MIGHT WE
EXTEND THE MINDSET
MAKE IT EASIER FOR CONSUMERS
OF AN ATHLETE TO INCLUDE
TO FIND SPECIFIC ITEMS AT THRIFT
SUSTAINABILITY?
STORES?
HOW MIGHT WE
HOW MIGHT WE ENCOURAGE
IMPROVE THE DRESSING ROOM
CONSUMERS TO SHARE THEIR
EXPERIENCE?
CLOSETS?
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The top ideas from the brainstorming process were around tracking technology for sustainable actions & shared closets. From these we expanded and explored the opportunities within each idea.
5.2 BRAINSTORMING Idea Genration
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5.3 DEVELOPMENT Concept Ideation
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APPENDIX
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My life gravitates around my active life, I run, bike, do cross fit, practice yoga, play tenis. I balance this with my job; I tend to have friends whith whome I can share this passion, I will encourage my future family to pursue this path.
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My life gravitates around my active life, I run, bike, do cross fit, practice yoga, play tenis. I balance this with my job; I tend to have friends whith whome I can share this passion, I will encourage my future family to pursue this path.
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