How i Learnt the Art of Keeping a Customer digitalbusinesslife.com /art-of-keeping-a-customer Digital Business Life
Have you Heard of the phrase “ Customers are always Right� ? Well this phrase is not True in 80% cases, but then why is it such a Famous Phrase ? It is because you will have to Listen to your Customers at any Cost, even if they are wrong. As your Customers are the ones who pay you, so just think of them like they are your Boss. If you listened to their Complains and then do something about them to satisfy them, you will get paid. Now the problem is that a Lot of Business persons have an Issue of Ego. They do not understand a simple fact that when you are in an Argument with a Customer, even if you Win that Argument, still you will be the Loser. That is why we need to Understand the Art of Keeping a Customer. You can Get more Information from Links Below and Learn More About Starting a Business. 7 FREE Video Series for Setting Up an Online Business. Learn How to Start Start Earning in 6 Figures !
CREATING & KEEPING CUSTOMERS Business Owners mostly focus on either their Products or the Results. However intelligent Business Owners know that their Real Strengths are Employees & Customers. Business Owners should know the
Art of Creating and Keeping a Customer, otherwise they will end up counting Loss. Some people create Customers but are unable to Keep them.
PERSONAL EXPERIENCE I once went to a Electronics Store to buy a Desktop Speaker. The Store Keeper was not willing to discount a Single penny. I kept arguing about how he is charging too much for that Speaker and asked for a Discount of 10 Dollars, but he stood firm and did not offer any discount. Anyhow after a 10 minutes argument, i finally gave up as i needed that Speaker urgent so i paid him the Full Amount and while he was giving me the change, He noticed Disappointment on my face. At that moment, he realized that even he has managed to Win the Argument and his customer is paying him the desired amount, but indirectly he has upset the Customer and he will never see his face again. And he was Right ! I would have never entered his store again. But within those few moments of Realization, he stopped me. He handed over a Dollar to me with a Big Smile, and said “hey, this is for coffee.� I refused, but he insisted with a very positive gesture. So i took it and exit the Store, but while i was walking home, i noticed that all my Anger was gone, even after not receiving any discount. He removed my anger with a smile and 1 Dollar.
Well we all have had such experiences. Some shop keepers have harsh tone, some are polite. And obviously everyone prefers the Polite one. If you are running a Business, be polite with your Employees and Customers. You will have to Learn this Art of Keeping a Customer, otherwise you will have to keep searching for New One, and that quest will never End. If you have any other ideas about Art of Keeping a Customer, do Share them with us. You can post comments to add more informative value to this subject. Your Input is Much Appreciated.