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WHO’S DRIVING THE BUS? YOU ARE.
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CONTENTS
M
A
G
A
Z
I
N
E
IN THIS ISSUE One-On-One Communication Allows Lewis Coaches To Expand Service ............8 South Bend (IN) Transpo Innovates To Attract Ridership ........20 Panel Focuses On
Industry Regulatory Issues At 2019 UMA EXPO .....................30 Busline Buyers Guides:
Insurance & Finance.....36 – 45 • HVAC Systems.......48 APTA 2019 Mobility Conference 46 • Exhibitor Showcases 47 APTA Bus & Paratransit Conference Booth Numbers Unavailble As Of 03/11/19
Busline Vehicle Showcase:
Paratransit/Shuttle Buses & Vans...................................52 – 57 RAPID RESPONSE .........................Page 8 INDUSTRY NEWS........................Page 58
ON THE COVER: Officials at Lewis Coaches include Barbara Lewis (vice president) and Harold Lewis Sr. (president). They are shown next to one of the company’s MCI motorcoaches. The business is based in New Orleans, LA. See page 8.
CALENDAR OF EVENTS
MAY 2019 May 19-22 APTA Bus & Paratransit Conference Louisville, KY Info: 202-496-4800
May 23-29 Community Transportation Association of America (CTAA) Expo Palm Springs, CA Info: 800-891-0590 AUGUST 2019 August 4-7 Association for Commuter Transportation (ACT) International Conference New York, NY Info: 202-792-5801
August 6-9 The International Motorcoach Group (IMG) 2019 Strategic Alliance Meeting Halifax, Nova Scotia Info: 888-447-3466 SEPTEMBER 2019 September 23-25 BusCon 2019 Indianapolis, IN Info: 800-576-8788 OCTOBER 2019 October 13-16 APTA Annual Meeting New York, NY Info: 202-496-4800
October 21-23 UITP & Busworld — The International Bus Conference Brussels, Belgium Info: www.busconference.com JANUARY 2020 January 10-14 American Bus Association (ABA) Marketplace 2020 Omaha, NE Info: 202-842-1645 January 19-23 United Motorcoach Association (UMA) Motorcoach Expo Nashville, TN Info: 800-424-8262
Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2019 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net
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MARCH/APRIL 2019 Published by Rankin Publishing, Inc. www.buslinemag.com
BUSLINE
March/April 2019
EDITORIAL & CORPORATE OFFICES
Rankin Publishing Co., Inc.
Don Rankin and Linda Rankin, Publishers 204 E. Main Street • P.O. Box 130 Arcola, IL 61910-0130, USA Email: drankin@consolidated.net Website: www.rankinpublishing.com (800) 598-8083 (U.S.) • (217) 268-4959 Fax: (217) 268-4815 Editorial: Harrell Kerkhoff, Editor Rick Mullen, Associate Editor Design: David Opdyke, Kris Bott Reception: Mary Jo Dunn
Advertising Contact Kevin Kennedy @ 813-502-6672 Email: kevloraz@gmail.com Or Don Rankin @ 800-598-8083 Fax: 217-268-4815 Email: drankin@consolidated.net
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Company
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Page #
37 19 17 29 10 59 15 18 58 60 7 32 23 27 33 28 3 9 71 59 39 13 34 22
Company
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2 14 57 5 48 43 45 58 12 41 31 49 25 50 24 44 51 72 60 21 6, 16 11 26
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One-On-One Communication Allows Lewis Coaches To Expand Service
“Receiving constant customer feedback is how we make sure they are satisfied. The results speak for themselves.”
By Harrell Kerkhoff Busline Magazine Editor
Pictured, left to right, are Lewis Coaches' representatives Chad Lewis, Barbara Lewis, Harold Lewis Sr., and Harold Lewis Jr.
our generations of family involvement has led Lewis Coaches, Inc., to nearly 60 years of providing successful transportation services, first in the school bus segment, and later charter and tour work. Due to the Lewis family’s history of hard work and dedication directed toward its customer base, the company has been able to expand its service region over the years, from primarily its hometown of New Orleans, LA, to many locations throughout the southeastern part of the United States. “According to my calculations, anywhere from 65 to 75 percent of our business stems from repeat customers. That makes a big difference in our company’s success, especially when it comes to adding to our fleet of motorcoaches and transportation services,” said Lewis Coaches General Manager Harold Lewis Jr., a member of the family’s third generation involved with the company. “When operating our business, it helps to know that we can count on the majority of our customers to come back for more, due to our service, quality of drivers, etc.
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Barbara and Harold Lewis Sr. stand with some of their grandchildren: front row, left to right, Darius Lewis, Logan Lewis and Caleb Lewis; and top row, left to right, Donovan Isom and Braden Lewis. (Inset) As a symbolic gesture, it’s common for each of the family’s grandchildren to sign paperwork for the motorocach that will bear his/her name above the passenger door.
“We take pride in providing modern equipment and well-trained drivers who have experience in offering excellent customer service. I think that is the most important reason why we are growing today. We treat our drivers like they are family. In return, they have a great attitude when it comes to working with customers. That helps to further improve our company’s reputation and bottom line.�
New Orleans remains the home base for members of the Lewis family and their company, and for good reason. “From a customer standpoint, tourism is one of Louisiana’s largest industries. Being located in New Orleans allows us the luxury of servicing many incoming and outgoing national and international travelers,� Harold Lewis Jr. said. “Besides there being a great draw to New Orleans by people who live in North America, there are now many non-stop flights scheduled between Louis Armstrong New Orleans International Airport and such European cities as London, England, and Frankfurt, Germany. That helps bring in additional foreign visitors to our region.� Being centrally located in the south also helps. Over the years, Lewis Coaches has expanded its service region to include Texas, Alabama, Tennessee, Georgia, Florida and the Carolinas. The company’s transportation services now include group char-
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ters, multi-day tours, convention shuttles and casino runs. No matter the type of trip being asked for, Harold Lewis Jr. said a strong focus on customer service remains critical for company employees, including himself. “Receiving constant customer feedback is how we make sure they are satisfied. The results speak for themselves, with our high percentage of repeat business,” he said. “I make it a practice to call many of our customers after a trip, making sure they were happy with the travel experience we just provided. It’s important to know all of the pros and cons that took place. “That is one of the main advantages of being a small operator. We can provide a very personalized service and experience, making sure any necessary changes are made based on the feedback we receive.” When it comes to communicating with customers, Harold Lewis Jr. said there is nothing wrong with being “old school” at times. “I know that a lot of companies communicate with customers by using email, but I have found one-on-one telephone conversations often work the best,” he said. “That philosophy was instilled in me early on by my parents and grandparents. They always said, ‘There is nothing better than actually talking with a person to truly understand his/her needs.’ I find that still works best with customer follow-ups. “Other than providing quality customer service, I don’t believe we, at Lewis Coaches, really have a specific niche per se in the transportation marketplace. We pretty much spread our services among charters, tours, shuttles and casino runs.”
F
A FAMILY COMMITMENT
amily businesses have played key roles over the years in the success of the North American bus and motorcoach industry. Many such operations are still family-run, with multi-generations involved. That is certainly the case for Lewis Coaches, which was started in 1960 by Earl Lewis Sr., and Noney Lewis, grandparents of Harold Lewis Jr. The company was originally known as “Lewis Bus Service,” and primarily operated school buses for various school districts in the greater New Orleans area. The company’s first motorcoach was purchased in 1980, to meet the changing needs in school transportation at that time. By the mid-1980s, many school districts in New Orleans began to provide their own transportation for students. This led Lewis Bus Service in a new direction as a company, that being charter and tour work. It eventually left the school bus segment all together. “My grandparents passed away in the early 1990s, which led to my father and mother, Harold Lewis Sr., and Barbara Lewis, taking over the business,” Harold Lewis Jr. said. “In 1991, our company’s name was changed to ‘Lewis Coaches, Inc.,’ and it’s been under active management of my parents ever since. They are now semi-retired and hold the titles of president and vice president.” The third generation of family involvement at Lewis Coaches involves Harold Lewis Jr. and his brother, Chad Lewis, who is director of maintenance at the company.
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“My parents have four kids, three boys and a girl, and we all worked in the business when we were younger. After college, I was employed in the insurance industry for 19 years while also working parttime for my parents. I became fully involved with our company in 2016,” Harold Lewis Jr. said. “As general manager, I handle most of the day-to-day operations at Lewis Coaches.” In what surely bodes well for the future of Lewis Coaches, there are now several fourth generation Lewis family members who have shown a real interest in the company, although they are all still quite young. “There are eight grandchildren (members of the fourth generation), with four or five of them old enough to participate in some activities, such as cleaning vehicles,” Harold Lewis Jr. said. To help encourage further interest in the business among this fourth generation, when the company now takes delivery of a new motorcoach, one of Harold Sr., and Barbara Lewis’ grandchildren is allowed to sign the paperwork for that vehicle, as a Harold Lewis Sr., and two sons, Harold Lewis Jr. (left) and Chad Lewis, have worked hard to expand the transportation services now being provided by Lewis Coaches. symbolic gesture focused on a continued family legacy. That vehicle is also named for the particular grandchild, with his or her first name inscribed above the passen- Alexis,” all grandchildren of Harold Sr., and Barbara Lewis. “My parents are crazy about their grandchildren, which led to ger door after the title “prince” or “princess.” For example, at Lewis Coaches, there are now vehicles named “Princess Logan,” them naming each new motorcoach,” Harold Lewis Jr. said. “This “Prince Braden,” “Prince Caleb,” “Prince Darius,” and “Princess process has also helped members of the fourth generation become
March/April 2019
BUSLINE
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more active and motivated in the family business. That includes my son, Braden Lewis, who is 16 years old, and constantly looking for ways to become more involved. “I don’t know how many of the fourth generation will actually jump into the business full-time as they become older, but naming a vehicle after each of them has helped spur interest in what our family does. Each often points out ‘his/her’ specific motorcoach when seeing the vehicle in service or when it’s being cleaned.” The practice of naming vehicles was taken a step further with the purchase of two new motorcoaches in 2018. One was named “King Earl Sr.,” and the other “Queen Noney,” after the company’s founders — Earl and Noney Lewis. “Although our motorcoaches have traditionally been painted white as the basic exterior color, those two vehicles were painted red in honor of my grandparent’s favorite color,” Harold Lewis Jr. said. “One coach has ‘King Earl Sr.’ inscribed above its door, with the other showing ‘Queen Noney.’” Each vehicle in Lewis Coaches’ fleet features the company’s distinctive wave design on its sides. “The current design was first formulated approximately 20 years ago. Two of the colors in the design (red and burgundy) represent my grandfather’s (Earl Lewis Sr.) two favorite cars. The red color represents a Lincoln Town Car he loved, and the burgundy color came from his favorite Cadillac. I included the silver color in the design because it is my favorite color,” Harold Lewis Jr. said. “When we purchased the two red motorcoaches in 2018, we had to change the colors of the design a bit, featuring a brighter red, as well as silver and white.” No matter the color of vehicle, all equipment owned by Lewis
Coaches is thoroughly cleaned after each trip, including washing the exterior by hand. “I don’t know of too many companies that still hand wash the outside of their motorcoaches, but we still do,” Harold Lewis Jr. said. “My dad won’t have it any other way.”
B
GETTING THE WORD OUT
esides looking sharp, Lewis Coaches’ current fleet of eight motorcoaches also serve as a great marketing tool for attracting new business. “As a smaller company, our main marketing tool is also simple word-of-mouth, benefitting from great customer referrals,” Harold Lewis Jr. said. “Along with our motorcoaches, we also have a very distinctive website and are involved in social media platforms, such as Facebook and Instagram. We focus as well on local advertising, along with sponsorships with area schools and social groups.” Of the eight motorcoaches in the company’s current fleet, seven are full-size MCI (Motor Coach Industries) vehicles, seating 55 to 56 passengers. “Our relationship with MCI goes back to 1980 when we purchased our first motorcoach. We have been with MCI ever since, and consider the people involved with the company part of our own family. I feel our two companies have grown up together,” Harold Lewis Jr. said. “The relationship we have with MCI is very special, including our work with the company’s sales force members. We can pick up the telephone and talk with them about anything.”
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Many of the vehicles in Lewis Coaches’ fleet feature the latest in amenities, including 110-volt outlets for personal electronic devices, as well as DVD players, Wi-Fi and satellite TV, the latter of which is very important to specific charter groups, such as sports teams. Seat belts are also now available in all but one of the vehicles provided by Lewis Coaches. “Our drivers regularly make announcements before trips. This includes a personal introduction as well as addressing several safety issues, including seat belt use,” Harold Lewis Jr. said. “It’s mandatory that when we are carrying school children, each child must wear a seat belt. Chaperones help us with making sure that takes place. “For those trips involving just adults, I do see more passengers gradually coming around to wearing seat belts while in our vehicles.” One major change in technology that has affected all U.S. motorcoach operators involves Electronic Logging Devices (ELD), which are now federally mandated. “There was a learning curve to overcome for some of our drivers when the ELDs were installed, but they have all since adjusted well,” Harold Lewis Jr. said. “That technology has helped us save time as well as the paper work involved when using paper driver logs.” He added that ELDs, GPS tracking and real-time vehicle analysis have been added to the growing list of technicological advancements that are now part of the company’s fleet of modern motorcoaches.
I
LESSONS LEARNED FROM HURRICANE KATRINA
t’s been 13 years since Hurricane Katrina, a Category 5 hurricane, slammed into New Orleans and other parts of the Gulf Coast in August 2005, causing great loss of life and property damage, largely due to widespread flooding. Many citizens and businesses in New Orleans were greatly affected by that disaster, including the Lewis family and Lewis Coaches. According to Harold Lewis Jr., the company lost its home base office and a motorcoach due to the flooding, while Harold Lewis Sr., and Barbara Lewis lost their home. “We never imagined something like the flood that resulted from Hurricane Katrina. New Orleans is prone to flooding, but not 8 to 10 feet of water, which we had in many areas of the city after that hurricane,” Harold Lewis Jr. said. “We have since rebuilt my parent’s home as well as a facility where we park our vehicles and conduct mid-level vehicle maintenance, such as oil changes, tire and brake work. That location now features major drainage improvements to hopefully avoid flooding issues in the future. We currently work with another company that helps us with major vehicle repairs, such as engine and transmission work. “Lewis Coaches is still a home-based business, with the main office located in a separate part of my parent’s home. I also have a satellite office in my own home. We are in the process of looking for land to build a new facility. We have met with an architect and have designed the facility, with the expectation that it will be built within the next few years. Once completed, it will include office
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space and several bays for maintenance work and vehicle cleaning.” Members of the Lewis family are grateful for the support they received immediately after the hurricane from people within the bus/motorcoach industry. “We were contacted by many people and companies, including MCI representatives. Everyone wanted to make sure we were OK, and to see if there was anything they could do to help,” Harold Lewis Jr. said. This experience has proven to the Lewis family that every business should have a well thought out disaster plan in place — no matter the location of that company. “You have to be prepared. Every geographical section of North America can be touched by some form of natural diaster. We are prone to hurricanes and flooding on the Gulf Coast, but other regions can be struck by fire, tornadoes, ice storms, earthquakes, etc.,” Harold Lewis Jr. said. “My advice to any company owner is to know your geographical area and prepare accordingly for disasters. Have a plan for both your equipment, and employees, laid out. That includes knowing where to move your equipment and house your employees away from the disaster, if at all possible. “With a hurricane, we usually have about 8 to 12 days of prep time before it actually makes landfall. Obviously, that amount of prep time is not the same for everybody. With many disasters, there is no such prep time, but for us, with a hurricane, we can either evacuate to the west, north or east. We have a plan in place that allows us to move our vehicles to safety, as well as set up a short-term office at one of several hotels that we conduct business with on a regular basis. This can include the housing of em-
ployees at those hotels, if needed. “Again, it’s important to know your area’s potential for disaster, and have a plan in place. Every business has daily activity plans. A disaster plan is just as important. Disasters can happen at any time.”
E
THE VALUE OF GOOD DRIVERS
very type of business has its share of challenges, and that certainly includes bus/motorcoach operators. For Lewis Coaches, Harold Lewis Jr. listed the cost of insurance, fluctuating fuel prices and the shortage of qualified driver candidates as his company’s three major challenges heading into 2019. “One of our main challenges is finding enough drivers, like many other companies in our industry,” he said. “As time goes on, it seems more people who are part of the younger generation are not interested in driving a bus/motorcoach for a living. However, at Lewis Coaches, we are blessed to have a great group of core drivers on staff. We realize that, and work hard to make them feel appreciated. This includes seeking their input when it comes to safety, training and other job-related issues. “We currently have 13 full and part-time drivers. Several have been with Lewis Coaches for a very long time, such as 15 and 20 years. Many of our current drivers help us recruit new people. That is a big plus. We also look for candidates through social media and employment websites. Once a person applies to be a driver, we then conduct the necessary background checks.”
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Harold Lewis Jr. shared some words of advice, when asked what makes a good bus/motorcoach driver. “There is one specific characteristic, in my opinion, that is not very trainable — having a personality that works well with passengers. A good driver can properly communicate with passengers during all types of situations. This is important, as there are many different issues that can come up in the course of a trip,” he said. “My main objective when I look for a driver is that person’s personality and ability to interact. Operating a bus/motorcoach can be tough work by itself, but good driving is a skill that is trainable for most people. However, if a person doesn’t have the ability to properly interact with as many as 50 to 55 passengers at a time, then this is probably not the job for him/her. “Most trips are great, but sometimes issues do come up. Therefore, we properly train our drivers on customer service and encourage them to always take the higher ground. It’s good to work out problems in a professional manner. We find a lot of problems get resolved through the use of good communication skills. “If there is an issue during a trip, the driver will inform passengers immediately of any situation that needs addressed. The driver can also contact me about problems, such as changes with a trip’s itinerary.” Those employed to drive at Lewis Coaches participate in regularly-scheduled safety and training meetings, covering such topics as fatigue management and improved communication skills with passengers.
O
AN AWARD-WINNING COMPANY
ne of the highest honors any company can receive is to be recognized by its industry peers. Such an occasion occurred in 2016, when Lewis Coaches was awarded the United Motorcoach Association’s (UMA) Vision Award. This award annually gives vendors the opportunity to recognize customers for their excellent work on behalf of the entire industry, and gives motorcoach operators the opportunity to reward their peers for excellence. Nominees are operators who engage in sound business practices; have an excellent safety record; regularly employ innovative marketing, operations, and customer service approaches; are a good corporate citizen within the community; raise the standards for all motorcoach companies; raise the profile of the entire motorcoach industry and are financially sound, according to UMA. There are two UMA Vision Awards presented each year, one for large operators (15 motorcoaches or more in a fleet) and one for small operators (less than 15 coaches), the latter of which involved Lewis Coaches. “We, at Lewis Coaches, saw that award as a huge honor and were grateful and humbled at the same time,” Harold Lewis Jr. said. “There are many great (bus/motorcoach ) operators in this industry. It’s wonderful to receive recognition among such successful companies. “I feel receiving that award indicated that we, at Lewis Coaches, truly love what we do. People involved in the (bus/motorcoach)
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business are generally not focused on becoming the next Bill Gates. They are more likely involved in this type of business because they love it, and are willing to put in a lot of time and effort. “I had this same conversation with a couple of other operators during the recent UMA Expo. We agreed that to be successful in this business, it helps to have pure love, loyalty and joy for the work. There are a lot of smart and intelligent people in the bus/motorcoach business who could succeed in a million other things, but they have chosen to be in the transportation business. This line of work does have its share of peaks and valleys. The trick is to figure out how to get to more of the peaks than valleys. “The (UMA Vision) award was a testament of our love and passion, at Lewis Coaches, for this industry, one that we have shared for a very long time.”
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LOOKING AHEAD WITH ANTICIPATION
fter nearly 60 years in business, and with members of the younger fourth generation already expressing a desire to be part of the company someday, Harold Lewis Jr., and fellow Lewis family members, are optimistic about the future. “We feel good, not only about the future of our own company, but the entire motorcoach industry,” Harold Lewis Jr. said. “I’m especially excited about the advancements being made with today’s state-of-the-art equipment. This can only lead to further growth as more people realize how advanced today’s motorcoaches have become, serving as an essential part of the overall transportation network.
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“This advancement in technology is also helping to attract members of the millennial generation, allowing those people to travel while using their laptops and other electronic devices. Motorcoach travel has become both affordable and luxurious. “As for Lewis Coaches, our business plan has remained the same over the years — to grow one step at a time. We are not looking to have 100 motorcoaches in our fleet within the next few years. Instead, our goal is to maintain a small company status, perhaps getting up to 10 to 15 vehicles in the near future. It’s OK to be big. I know of some great motorcoach companies that are huge and operated by very smart and gifted people. However, for me, it’s important to have that hands-on approach when it comes to daily operations, keeping it small. This has worked out very well for our company.” Harold Lewis Jr. added that he is very happy his business career path ultimately headed back toward the family business and bus/motorcoach transportation. “We (members of the Lewis family) have been born and bred into this line of work. Like anything in life, it’s good to love what you do, otherwise it just becomes another job,” he said. “The transportation business can sometimes push a person to the brink. The secret, however, is to find a way to balance the positive with the negative. That is what the Lewis family has tried to do for several generations. I think we have succeeded.” Contact: Lewis Coaches, Inc., at 504-486-3423 or visit www.lewiscoach.com.
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Transpo’s executive team includes, left to right, Controller Chris Kubaszak, Director of Human Resources Tracy Davis, Director of Operations Terry Allen, Director of Maintenance Dan Warmoth, Director of Marketing Catey Traylor and General Manager/CEO Amy Hill.
South Bend (IN) Transpo
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Innovates To Attract Ridership By Rick Mullen, Busline Magazine Associate Editor
ocated in northern Indiana along the Indiana/Michigan border, South Bend has a long tradition of providing public transportation. Today, both South Bend and Mishawaka are served by the South Bend Public Transportation Corporation (SBPTC). South Bend is the county seat of St. Joseph County, which has an estimated population of a little more than 270,000 people. Mishawaka borders the east side of South Bend. SBPTC, known as Transpo — so named after a local contest was conducted — provides both fixedroute and paratransit services to the two cities. “Transpo operates 21 fixed-routes, with an annual ridership of 1.6 million,” said General Manager/CEO Amy Hill, during a recent interview with Busline Magazine. As the trend of declining transit ridership continues in many regions of the United States, Transpo has emphasized expanding its ridership base, especially in the area of choice riders. A story posted in March 2018 at www.washingtonpost.com said researchers have concluded factors such as lower fuel costs, increased teleworking, higher car ownership and the rise of alternaPage 20
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tives such as Uber and Lyft are pulling people off trains and buses at record levels. The good news for Transpo was, in 2018, its ridership declined only slightly — a little more than 2 percent — which Hill sees as a good sign the agency’s efforts to improve ridership have been paying off. The system estimates that about 80 percent of its ridership is “transit dependent.” “When there is a strong economy and low unemployment, we typically see transit ridership go down,” Hill said. “We try to be innovative to introduce service to attract choice riders, getting them on the bus for the first time and thinking about public transportation. “We feel a lot of things we have been doing the past year or two are helping to get new people on the bus and turn around the decline in ridership. We are excited to really move the system and the community forward in 2019.” One initiative to increase ridership involves partnering with another agency in Transpo’s region. “We are jointly operating a brand new route that launched in late
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2018 to improve service and job opportunities in the Indiana cities of Elkhart and Goshen, located to the east in neighboring Elkhart County,” Hill said. “We try to be actively involved in the areas we serve. Many of our community partnerships involve introducing individuals to public transportation. For example, the Downtown South Bend organization has a ‘First Fridays’ promotion, where we offer a free shuttle to all its events. This is a great way to get someone who may not be a typical Transpo rider on the bus, and who will, hopefully, began to think about transit as a viable option.” “First Fridays” are on the first Friday of each month year-round, and includes live music, movies and other entertainment.
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PARTNERING WITH HIGHER LEARNING ention South Bend to a sports fan and it is likely he/she will think of the University of Notre Dame, especially the Fighting Irish’s legendary football program. The school’s main campus covers 1,261 acres, and is home to a number of recognizable landmarks, such as the Golden Dome, the Word of Life mural, the Notre Dame Stadium, and the Basilica. The Word of Life mural, also known as “Touchdown Jesus,” — so called because Jesus’ upraised arms resemble a referee signaling a touchdown — might be the most well-known landmark, especially to football fans. Located near Notre Dame Stadium, parts of the mosaic, which is on the Hesburgh Library, can be seen from inside the stadium. “In 2017, Transpo launched a new express service for Notre Dame home football games that runs between downtown South Bend and the campus,” Hill said. “The route is geared for, not only
visitors to the community, but also residents who can come downtown, park for free and get that express service to campus. We partnered with several organizations that cover the cost, which allows us to offer it for free to the public. “People who take advantage of the service may not be everyday Transpo riders, but it is a great opportunity for them to learn the value of riding public transportation and may ride the bus again.” Notre Dame is not the only campus served by Transpo. Others include St. Mary’s College, Holy Cross College, Indiana University South Bend and Ivy Tech Community College South Bend. Agreements are in place to allow students, faculty and staff from all the institutions to ride for free. “Our agreements with Notre Dame and St. Mary’s are a little bit different because they do provide for some service. They cover the cost of operating our ‘Sweep’ route, which runs between Notre Dame, St. Mary’s and Holy Cross,” Hill said. “We also have a latenight service on Fridays and Saturdays between the campuses and downtown South Bend. Those agreements cover the costs of operating those services and also cover the costs of student, faculty and staff to ride. It is really a great service. I would say, overall, the universities/colleges account for 10 percent of our total ridership.”
A
FOCUS ON CUSTOMER SERVICE s was mentioned before, public transportation in South Bend has a long history. It began on May 25,1885, with a single, horse-drawn truck wagon. Later that year, electric streetcars began operating. Improvements in electrification led to a new generation of streetcars throughout South Bend and Mishawaka.
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During the 1900s, gasoline engine cars and buses began to show up on city streets. Bus service began on September 10, 1923, with a fleet of three vehicles. Bus routes continued to expand as streetcar service ended in 1940. Northern Indiana Transit, a private company, operated the bus service from 1940-1967. The company’s ridership continued to decrease, and, as a result, the city of South Bend acquired the system. On January 1, 1968, the first bus under municipal ownership signified the transition from the privately-owned company to the formation of SBPTC. As service continued to expand over the years, transfer centers were added in South Bend and Mishawaka. In 1998, Transpo opened a new inter-model facility, South Street Station, (Top) Transpo’s state-of-the-art headquarters, the Emil “Lucky” Reznik Administration, in downtown South Bend. From the origins of Maintenance and Operations Facility, was opened in 2010. Dispatch (bottom left) SBPTC until today, the emphasis on offering and maintenance (bottom right) areas are both housed in Transpo’s main facility. the best in customer service has been a constant. Indeed, Transpo’s official mission statement is, “The South Bend Hill said. “Drivers are our front line. They interact with the riding Public Transportation Corporation’s mission is to provide safe, re- public every day — they are really the face of Transpo. We have been liable, convenient and comfortable transportation services in a very fortunate over the years to have a great group of operators. “Furthermore, we make sure all Transpo employees, on every manner that utilizes the efforts of our professional team, achieves level, understand everything they do relates to the mission of the a high standard of quality, delivers service using cost-effective aporganization, and the service we provide to the community.” proaches and meets our commitment to both our customers’ needs Along with having the skills to operate a large vehicle safely, a and the environment.” successful Transpo operator must also be someone who has the per“Our focus is always making sure we provide reliable transsonality and the passion to serve people. portation for our customers, and that starts with our operators,”
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“Our bus operators deal with a very diverse customer base,” Hill retiring, finding qualified employees can be difficult. said. “They must be knowledgeable about the service area, be able “For a lot of transit agencies, finding qualified employees is a to handle customer service inquiries that they get every day and be challenge,” Hill said. “We are fortunate that we have many drivers friendly. It is challenging to do all who have been here 20, 30 and 40 those things, while, at the same years. However, a large percentage time, operating a large vehicle.” of our workforce is getting ready to While Transpo is open to hiring retire in the next five years. It is a drivers who have prior experience challenge to, not only attract, but operating large vehicles, it will train also retain, great operators.” people who have no experience. Transpo is poised to launch a pro“We will train qualified candigram to recognize employees who dates to get their commercial drivers have gone above and beyond in oflicense (CDL),” Hill said. “We actufering the best in customer service, ally have a CDL training course on Hill said. our property.” For the past several years, to help Transpo operators are also trained motivate people to try riding the Transpo’s fixed-route service serves to drive in all kinds of weather conbus, Transpo has emphasized imseveral colleges and universities in the area. ditions, especially during the winter. proving the public’s perception of South Bend and Mishawaka are located in the Great Lakes region public transportation. lake-effect snowbelt. “We have focused on sharing our story,” Hill said. “We have According to www.weather.gov, “South Bend is under the cli- been educating people on the benefits of public transportation from matic influence of Lake Michigan, with its nearest shore 20 miles an economic development and community investment standpoint.” to the northwest. Heavy snowfalls, resulting from a cold northwest Transpo’s website contains information about the benefits of wind passing over Lake Michigan, are not uncommon.” public transportation under the following topics: “We were really fortunate during the extreme cold temperatures n Enhances personal opportunities; our area experienced recently that we were able to maintain our n Saves fuel, reduces congestion; current service level,” Hill said. n Provides economic opportunities; In these times of low unemployment, and as baby boomers are n Saves money;
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n Reduces gasoline consumption; and, n Reduces carbon footprint. “We work hard to make sure individuals and city representatives know how vital public transportation is to the viability of a city,” Hill said. “We work very closely with the administrations of both South Bend and Mishawaka. “The city of South Bend has really been progressive and innovative with some of the pilot programs they have launched. The city was recently awarded $1 million from the Bloomberg Mayors Challenge to focus on transportation.” Bloomberg Philanthropies’ Mayors Challenge is an initiative to help U.S. city leaders develop ideas that tackle today’s toughest problems, according to www.mayorschallenge.bloomberg.org/. “South Bend initially received a $100,000 grant for a pilot program, and then it was one of the Mayors Challenge’s finalist, eventually receiving the $1 million grant. “The program with the city will help fill some of the transportation gaps, working in conjunction with public transportation. The grant funding won’t directly benefit or fund public transit,” Hill said. “We’ve been open to trying new things to expand our ridership base and show the value of public transportation in our region.”
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STATE-OF-THE-ART FACILITY fter operating for 125 years in the same location, Transpo’s current state-of-the-art headquarters, the Emil “Lucky” Reznik Administration, Maintenance and Operations Facility, was opened in 2010. Reznik was a long-time Transpo board member who was instrumental in the development and design of the transit system over the years.
“It was the first transit building in the country to receive Platinum certification by the Leadership in Energy and Environmental Design (LEED),” Hill said. According to Transpo, components of the Platinum LEED certified building include: n The facility was constructed on a brownfield site, land reclaimed and cleaned up from a previous use, avoiding the need to build on undeveloped land; n The roof reflects light to help keep the building from becoming a concentrated hot spot in the outdoor environment, reducing its heat island effect; n An open grid pavement system (previously concrete) helps minimize the amount of storm water runoff and erosion; n Bicycle parking, along with shower and changing facilities, are provided for employees to promote biking to work; n Efficient landscaping increases overall water retention; n Transpo reduces its indoor water consumption by using lowflow and sensor-activated fixtures in restrooms and work areas; n Solar panels provide on-site renewable energy for some of Transpo’s power requirements; n The cooling system runs without the use of ozone-depleting chemicals; n The HVAC system is assisted by geothermal energy; n Pre- and post-consumer recycled materials are used throughout the facility; n Transpo sourced regional materials, which were extracted, harvested, recovered or manufactured within 500 miles of the project site; n Most of the wood in the facility is certified in accordance with the Forest Stewardship Council Principles and Criteria;
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n Recyclable materials are collected on site including paper, glass, plastic, cardboard, metal and batteries; n A monitoring system measures carbon dioxide concentration and outdoor air delivery to ensure proper ventilation; n Employees have access to natural daylight and outdoor views in most areas of the building; n Low-emitting materials chosen for the facility reduce the level of harmful volatile organic compounds (VOCs), and improve the indoor air; n The ventilation system brings in outdoor air to help keep indoor air fresh; n As buses are washed, a recycling system captures and reuses the water, reducing the need for fresh water; n As part of the LEED educational component, Transpo offers tours of the site. “Now that we have the facility side of things taken care of, we have been focusing on bringing innovation and technology to the service we provide the community,” Hill said. When it comes to technology, currently all Transpo fixed-route vehicles are equipped with internal and external cameras, as well as audio capabilities. “With that technology, we are able to fully investigate if there are any issues, concerns or passenger complaints,” Hill said. “As far as additional technology on our fixed-route buses, we just added automatic passenger counters (APCs) on all of our vehicles. Previously, only a portion of our fleet had APCs. We also launched new paratransit scheduling and dispatching software in December 2018.” In 2018, Transpo’s paratransit ridership increased nearly 12 percent.
“Right now we are finding we need to add vehicles and operators in order to accommodate growing paratransit ridership,” Hill said. “The new software has really helped improve our efficiency, providing us the opportunity to meet that additional demand from the community for paratransit trips. Our paratransit ridership is just over 76,000.” Transpo is focused on implementing further technologies to help in gathering pertinent data to use to enhance its service. “Last year, one of our primary goals was getting that paratransit software launched. This year, we are going to focus on the fixedroute side. We know that we need real-time information. We are looking at some payment options to get those additional technologies that will make it easier for passengers to ride the bus.” Transpo also makes good use of the internet. In 2014, the transit system launched its new website, www.sbtranspo.com. “The new website was the result of a major overhaul, and it has been great,” Hill said. “Our website is the No. 1 place passengers are visiting to get route and schedule information. We have been able to integrate our bus stop locations in Google maps. That has been a great tool for us as well.” Transpo also has a presence on Facebook, Twitter and Instagram social media platforms, which are other sources where passengers can find information. Another technology that is gaining a foothold in the public transportation industry is autonomous vehicles. Many transit agencies across the nation are brainstorming on how these vehicles might be used in their systems. “I think autonomous vehicles will definitely play a role. Currently, we are seeing a lot of demos, more so with smaller shuttle
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buses versus larger fixed-route vehicles,” Hill said. “We still have a way to go before talking about full autonomous fixed-route bus or paratransit services. I think there will always be a need to have a live person involved from a security and customer service standpoint. There are a lot good pilot programs underway. The industry is changing very rapidly.”
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CHALLENGES, GOALS AND THE FUTURE ranspo shares the same challenges as many other transit agencies as it moves ahead, such as improving ridership and efficiencies, updating its fleet and finding and retaining quality employees. The No. 1 challenge many systems face, including Transpo, is funding. “Funding is always going to be our biggest challenge. We have a lot of uncertainties, certainly on the federal level, and also in Indiana on the state level,” Hill said. “There haven’t been any significant increases in our statewide public mass transportation fund in years. “We were challenged with having a lot of aging vehicles. We started a fleet replacement program in 2014, and have been able to replace 22 of our 47 vehicles. Those remaining 25 are currently eligible for replacement, meaning that they are more than 12 years old. We are operating some vehicles that are 14 or 15 years old. The costs associated with maintaining those vehicles continues to be a challenge. “We have replaced the 22 aging vehicles with CNG buses. We received federal funding in September 2018 — $4.9 million — to replace an additional 12 vehicles, which will also be CNG. We are currently working to secure local matching funds in order to pur-
chase those vehicles.” Looking ahead, Hill reiterated some of Transpo’s goals that she mentioned earlier. “We really want to focus on increasing ridership. I feel a good way of doing that, especially to attract choice riders, involves the technology we talked about,” she said. “To continue to introduce technologies to add to our efficiency and service delivery is key. “We obviously need to continue our vehicle replacement program. Having reliable service directly correlates to the age of our vehicles, as well as the maintenance and operating costs. “We are also in the process of taking a look at our system as a whole, making sure the routes we are operating are serving and meeting the needs of passengers. A lot of our routes have been running the same for years. As the community changes, and as people are moving back to the downtown area, we want to make sure we continue to meet the needs of our riders. “Nationwide, I think there are a lot of good initiatives out there. We are very active in the American Public Transportation Association (APTA). The association has been great on the national level in advocating for public transportation across the country. “Public transportation offers a variety of careers — everything from a bus operator to marketing to finance. There are a lot of great opportunities in the transit segment.” Contact: South Bend Transpo, 1401 S. Lafayette Blvd., South Bend, IN 46613. Phone: Information line, 574-233-2131. Email: businfo@sbtranspo.com. Website: www.sbtranspo.com.
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Amaya-Astron: The Safest Seats Available For Passengers And Coaches
ADVERTORIAL
Amaya-Astron Seating has been producing three-point seat-belted seats for over 10 years on all models of seats available to North American coach manufacturers. Over the past four years, three models have been developed to fulfill customer needs and expectations. These models are the GT, A-220, and the newest SIGMA model. “The engineers at Amaya work closely with operators and motorcoach manufacturers to provide the safest seats available for their coaches and passengers. Transportation industry safety has become the foremost topic of conversation. Amaya’s focus has been on designing seats like the GT, A-220, and most recently, the SIGMA, which not only meet the motorcoach industry safety standards/requirements, but are the most comfortable seats available to the market today. Amaya-Astron Seating continually strives to design and build stylish, yet comfortable, seats for those passengers sitting on them,” according to the company. Amaya-Astron Seating has its own engineering and research and development departments that provide the company with the knowledge and expertise to create specific concepts, leading to the next generation of seats, such as the new SIGMA model. “The SIGMA model is the sum of all our customers’ needs, along with 65 years of experience as North America’s leading seat manufacturer,” according to the company. “The SIGMA provides extra legroom, with a thinner seat-back design, while maintaining the ergonomic support for greater comfortability. As a high-back option, the SIGMA optimizes head support while providing improved visibility between seats. This makes the model an excellent option for both the private and public transportation sectors. “The goal is to continually develop seats which use the highest quality materials, and latest and most innovative technological advances avail-
able today. Also important is working closely with manufacturing to monitor quality during production, while ensuring seats meet Amaya-Astron’s in-house standards. “Amaya-Astron seats have also been designed with passenger comfort in mind. This comes with a commitment to not only improve on our existing models, but also to introduce new models meeting the ever-changing demands of today’s motorcoach passengers.” According to the company, “Amaya-Astron seats focus on ergonomic design, allowing for more hip to knee room and thus more legroom overall. The introduction of the newest SIGMA model increases the legroom because of its thinner seat back design, while maintaining the hip to knee comfort in the seat cushion. There are many options available. The most common of these are automatic footrests, grab handles, airline style and flip-up tray tables, cup holders, mesh magazine pockets, and 110V outlets. Amaya-Astron also offers luxury seating options, such as its 2+1 seats. “Offering a variety of different seat models and types is just one of the many ways Amaya-Astron works to keep ahead of the market. Amaya-Astron seats come with a three-year warranty from the factory.” For inquiries in the United States and Canada, contact George Farrell at gfarr007@aol.com, Bob Greene at bgreene45@cox.net or Jeff Goldwasser at interiors@jeffgoldwasser.com. These representatives serve the North American motorcoach industry, providing aftermarket sales, service and support. Donovan Albarran can be contacted at the company’s Mexico City headquarters at +52 (55) 5881-2007 or by e-mail: donovan@amaya-astron.com.mx. Also visit www.amaya-astron.com.mx for more information.
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Panel Focuses On Industry Regulatory Issues
2019 UMA EXPO
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Panel moderator Brian Walter, far left, and UMA representatives Stacy Tetschner, Becky Weber and Ken Presley discuss legislative and regulatory issues.
By Harrell Kerkhoff Busline Magazine Editor
nnovate, educate, celebrate — those were the three main objectives that members of the United Motorcoach Association (UMA) had in common as they recently met in warm and sunny Fort Lauderdale, FL, for the five-day 2019 UMA EXPO (January 6-10). The event took place at the Greater Fort Lauderdale/Broward County Convention Center, and included an exhibition floor full of suppliers, educational seminars, guest speakers, an awards ceremony and several after-hours celebrations. The first major event every year at the UMA EXPO is the Opening Session, which includes the UMA Member Meeting, Legislative and Regulatory Update. Welcoming attendees to this early morning session was UMA Board Chairperson Gladys Gillis, president of Starline Luxury Coaches, in Seattle, WA. Gillis noted the many educational sessions and networking opportunities that the 2019 UMA EXPO had to offer. She also discussed the tradeshow floor, full of vendors providing new products and services for the bus and motorcoach industry. “It’s our hope that all of the innovations you see (on the tradeshow floor) will spark your interest, and help you as you go back to your businesses, wanting to implement new things,” Gillis said. She also talked about several specific UMA programs designed to help members of the association grow their companies in 2019 and beyond. They included: n UMA Online Regional Town Hall Meetings: Gillis explained that this online quarterly event addresses a wide variety of transportation-related topics. This includes, but is not limited to, electronic vehicle inspection reports and other technology-related issues. Page 30
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“Those interested in participating in future UMA Online Regional Town Hall Meetings can visit www.uma.org/regional/ for more information,” Gillis said. “These Town Hall meetings also address various legislative and regulatory issues.” n Bus & Motorcoach Industry Legislative Fly-In, scheduled for April 2-3, 2019, in Washington, D.C.: This annual event has just become larger, as UMA members will join several other transportation groups on Capitol Hill in April, to interact with U.S. representatives and senators on important industry-related issues. “If you recall, last year UMA members participated in the first joint fly-in with our friends from the American Bus Association (ABA). For this year (the 2019 event), we are taking it a step further. All state, regional and national transportation associations are invited,” Gillis said. “A hotel venue has been secured for this event, as well as training opportunities to help you prepare for your meetings with members of Congress. There will also be (transportation representatives) attending those meetings for extra guidance.” Gillis said it’s critical that bus and motorcoach operators meet with members of Congress on important issues that greatly influence the future of the transportation industry. “When business owners, such as those who run bus/motorcoach companies, enter a legislator’s office, they have the full attention of that senator or representative,” Gillis said. “Members of Congress very well understand that you, as the business owner, pay taxes and create jobs in their state or district. They truly care about what you have to say. “You are the experts, and your voices really do matter when it comes to issues involving the nation’s economy, transportation and infrastructure. It’s so important to convey your messages to those people elected to office.”
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Gillis asked those involved in UMA, who are also part of state and regional transportation associations, to urge fellow members of those groups to participate in this year’s fly-in. “We would like to see every national, state and regional group that works with the bus and motorcoach industry to sign on and support this effort,” she said. Gillis urged everyone involved in leadership roles with those associations to send their specific transportation-related issues to UMA officials prior to the fly-in, so that they can be addressed as well during the event. n UMA Motorcoach Travel PAC (Political Action Committee): Gillis also discussed the UMA Board Chairperson value of participation in the UMA Gladys Gillis Motorcoach Travel PAC. She said PAC donations play a key role in supporting members of Congress who support the bus/motorcoach industry. She noted that the U.S. bus and motorcoach industry has experienced recent positive results in the form of regulatory victories. PAC contributions help make sure those victories continue, while also allowing industry participants to guard against unnecessary government regulations. The 2019 UMA EXPO was the second for UMA President &
CEO Stacy Tetschner, who came to the association in June 2017 to replace the retiring Vic Parra. During his address at this year’s Opening Session, Tetschner referred to himself as the “not so new guy.” “I was the ‘new guy’ at last year’s UMA EXPO, held in San Antonio, TX. I appreciate all of your comments and thoughts over the past year, as well as inviting me to your regional events. It was a really fun year as I got started at UMA,” Tetschner said. “One year ago, a major topic was the recent federally mandated ELDs (Electronic Logging Devices). “Our industry was also working on H.R. 2120 (Buses United for Safety, Regulatory Reform, and Enhanced Growth for the 21st Century Act - otherwise known as BUSREGS-21), through its legislative process, to see how we could make the industry better, bigger and address a number of challenges. “Over the past 12 months, we have also started working on a new look and feel for UMA; and have experienced membership growth at the rate of 16 percent, the largest growth in UMA membership in years.” Another recent change discussed by Tetschner was the integration of the Motorcoach Marketing Council into UMA. “Knowing that (the industry) is stronger when we all work together, UMA looked at some ‘silo’ work that was being conducted. This led to the integration of the Motorcoach Marketing Council into the UMA member community. Nothing that the Motorcoach Marketing Council is doing will go away, in fact it’s only going to get better. This is a natural fit,” Tetschner said. Becoming more socially responsible as an association has been
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another key focus point for UMA officials and the board of directors, he added. For example, UMA is partnering with Truckers Against Trafficking (TAT) - Busing on the Lookout (BOTL) to help combat human trafficking. The organization had a booth at this year’s UMA EXPO tradeshow floor. “What is the No. 1 thing we do in our business? We help transport humans. Who better to be on the lookout than a driver when it comes to those situations where a trafficker may be sending a victim from one location to another through bus travel,” Tetschner said. He added that representatives from TAT/BOTL can provide the necessary training to help drivers spot signs of human trafficking.
F
2019 Legislative & Regulatory Update
and members of the audience. They included: Question: H.R. 2120 is a very proactive bill that our industry initiated and has supported. What is the bill’s current status? Weber: “That bill has been the centerpiece of UMA’s advocacy agenda for the past two years. It was designed to provide regulatory relief in terms of encouraging new competition, encouraging more reasonable and rationale enforcement, and is pro-safety. H.R. 2120 was designed to be incorporated into a larger federal infrastructure bill that, unfortunately, has not yet materialize.” She added the work continues in Washington, D.C., to pass a new U.S. infrastructure bill, with hopes that language contained in H.R. 2120 will be included. “The good news is, several provisions in (H.R. 2120) have already been activated, either through appropriations legislation or by current action from the (President Trump) administration, which we, within the (U.S. bus and motorcoach) industry, are very thrilled about.” BUS AND COACH Question: What specific victories have already SPARE PARTS been achieved pertaining to the main objectives of H.R. 2120? Presley: “As most people within the bus and motorcoach industry now know, there was a push to With thousands of city and highway transportation increase the minimum insurance coverage for pasnetworks worldwide, CBM is one of the leaders in the eld of spare parts. senger carriers to possibly $25 million or more, For 30 years, CBM has been supplying spare parts which would have been a large increase from the for the bus and coach industry. Our technical, sales, and logistic expertise acquired over the years current $5 million requirement. That push has since has allowed us to gradually become a leader in this market. been defeated, at least for now. “There were also mandatory obstructive sleep apnea tests being discussed for drivers, which we (within the industry) always felt were not necessary. Those requirements have also been pushed back. “We are also seeing the rate of new entrants slowly increasing in our industry, which is very good. This was something that had been lacking, and was addressed in H.R. 2120.” Question: What is the latest news regarding a push for speed limiter legislation as it pertains to www.cbmcompany.com bus and motorcoach travel? 75000 part numbers Weber: “There was a regulatory proposal from Genuine quality parts the previous administration (President Obama) that Chassis, suspension, engine, gearbox, clutch, axle, brake, steering, would have required a speed limiter on (bus/motorseats, mirrors, air conditioning, heating and electric coach) vehicles for the entire country. We, at UMA,
ollowing the Opening Session every year, UMA EXPO attendees hear an Active Member Meeting/Legislative & Regulatory Update, which focuses on recent and possible changes taking place on Capitol Hill. This year’s update was presented by: n UMA lobbyist Becky Weber, managing director of the Prime Policy Group; n UMA Vice President of Legislative & Regulatory Affairs & Industry Relations/COO Ken Presley; and, n UMA President & CEO Stacy Tetschner. The moderator for this event was Brian Walter, of Extreme Meetings. Weber, Presley and Tetschner addressed several relevant legislative and regulatory questions, which were asked by Walter
info.usa@cbmcompany.com Toll-free phone number Toll-free fax number Cell
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+1 877 332-3163 +1 877 332-3165 +1 857 216-9699
BUSLINE
An array of educational sessions were available for attendees during this year's UMA EXPO, in Fort Lauderdale, FL.
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The UMA EXPO Sneak Preview After-Party took place on a beach at a nearby state park.
did not feel that proposal made sense. The proposal has since been suspended.” Question: What about legislation requiring seat belt use in all school buses? Do you think that issue will be revisited? Weber: “This has been a recurring issue for school bus operators. There were several proposed bills in the past that would have required seat belts for all school buses, including one that pushed for other safety devices to be used, at a very high cost. With today’s Democrat majority in the U.S. House of Representatives, we expect such bills to be back.” Question: Ken (Presley), you mentioned the past push for increasing bus/motorcoach insurance limits, which didn’t happen. Do you think that issue will be back on the table? Presley: “You can bet the other ABA, known as the American Bar Association, would like to get an increase in pay, and subsequently, see those limits raised. Therefore, I feel we will most likely see that fight again.” Question: Was 2018 a quiet year when it came to new legislation directed toward the bus/motorcoach industry? Presley: “Yes. At this time last year, I was sitting here telling people that for the first time in many years our industry was not facing any new regulations. I’m very happy to report that we have now gone another year without any more new regulations. That is two years in a row.” Question: Becky (Webber), will 2019 also be a quiet year? Weber: “Not so much. All elections come with consequences, and we have witnessed a switch when it comes to the majority party in control of the U.S. House of Representatives, from Republican to Democrat. Therefore, we expect more regulatory proposals coming out of the House. It’s very possible that some of the issues that we, as an industry, have defeated in the past, could come back. This may include proposed obstructive sleep apnea regulations, increasing insurance limits and speed limiters. “The Democrat Party is closer to ‘safety groups’ and labor when it comes to political alliances. We (as an industry) will probably have to play a little
more defense in the House. The Senate remains in Republican hands, which should help block the most extreme proposals, while the (Trump) administration continues to provide a business-friendly environment.” Question: Do you think a new federal infrastructure bill will be passed anytime soon, with bipartisan support? Weber: “That was one of President Trump’s top three priorities. He did not get it done during his first two years in office, but there is hope. The new Speaker of the House, Nancy Pelosi, has also stated it’s a priority. “It has often been said that infrastructure is a good bipartisan issue. There is no such thing as a Republican bridge or Democrat road. It’s been an area where, historically, both parties have been able to come together. “I would say, ‘hope springs eternal’ that this could be the year. However, the revenue challenges that prevented it from happening in the recent past are still with us. The federal Highway Trust Fund is scheduled to go bankrupt in two years. There has to be some kind of new revenue solution in place to better support an infrastructure program of the future. That will be the challenge.” Question: What is the latest news with the bus/motorcoach fuel tax exemption? Is it going to be the same, going away, or still up in the air? (Currently, U.S. bus/motorcoach operators are exempt from 17 cents of the federal diesel fuel tax of 24.4 cents per gallon. Therefore, operators pay 7.4 cents per gallon tax instead of the full amount.) Continued On Page 65
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FEATURES AND BENEFITS MAXIMUM VISIBILITY INCREASED PASSENGER COMFORT BUILT TO LAST STRUCTURE REDUCED OPERATING AND MAINTENANCE COSTS ENHANCED SAFETY SUPERIOR INSULATION AND QUIETNESS
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ADVERTORIAL
M
5Star Specialty Programs: The Cost Of Vehicle Crashes otor vehicles are an indispensable part of the lives of most Americans. They are also a source of crippling injuries and death.
Motor vehicle accidents continue to be the leading cause of death among Americans. The National Highway Traffic Safety Administration (NHTSA) counts only deaths on public roads, while the National Safety Council (NSC) includes parking lots, driveways and private roads. The NSC estimated fatalities topped 40,000 in 2017. Of these victims, 55 percent were not wearing seatbelts. NHTSA reports safety belt use is at 82 percent nationwide. The report underscores a consensus that traffic deaths constitute a public health crisis that should not be tolerated. Factors impacting vehicle fatality trends include an improved economy, resulting in a 1 percent increase of miles driven from 2016 to 2017. The financial cost of vehicle crashes is also staggering. The NHTSA reported that the U.S. Department of Transportation estimates the total cost of vehicle crashes exceeds $240 billion annually, or about $900 per person. Uninsured costs associated with crashes, usually exceeds the losses that are reimbursed by insurance. These include driver replacement, deductibles, down-time, maintenance costs and lost business. The insured cost of vehicle crashes is ultimately a combination of costs covered by various insurance contracts with multiple parties. The types of coverage may include workers’ compensation, automobile physical damage, automobile liability, short-term disability, long-term disability, group medical and uninsured motorist coverage. Auto insurance carriers, like the companies they insure, must continually look for ways to reduce losses to stay profitable. Much progress has been made in highway and vehicle design over the past 40 years. Billions of dollars have been spend on research and designs to improve roads, vehicle safety and crash survivability. Unfortunately, we have spent few dollars and resources on the cause of most vehicle crashes — driver behavior. There are four factors that contribute to the vast majority of collisions. In increasing order they are: equipment malfunction (less than 5 percent), roadway design, poor roadway maintenance, and driver behavior. More than 95 percent of vehicle crashes involve some degree of improper driver behavior. Drivers will often play the blame game (everyone else’s fault), but their behavior is usually the primary cause. Crash prevention efforts must place more emphasis on a combination of education, enforcement and engineering controls. To improve driving habits, fleets have turned to improved driver selection processes, certification programs, driver training, employee incentives and vehicle maintenance. These programs help, but cannot always deliver consistent results, because drivers are ultimately responsible behind the wheel. Driver monitoring systems are being utilized by more fleets as technology improves. Driver monitoring systems directly address driver behavior and reduction of erratic driving. The electronic supervision of drivers reduces frequency and severity of collisions and related bodily injuries. At the same time, it lowers liability costs and reduces fleet operations and maintenance costs. A system that focuses on in-vehicle driver monitoring and feedback provides driver supervision necessary to reduce crashes and lower costs. Such systems can record on-time events including hard brakes, sudden changes in speed, erratic driving and idle time. This information can then be downloaded into a computer and used to provide specific feedback to individual drivers. Fleet managers can use the recording to produce reports and statistics on total fleet operations. Hopefully, this
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information will lead to reduced losses in the fleet. Preventing crashes is the goal of fleet safety programs, but not all crashes will be eliminated. When these crashes happen, uncovering the root cause is important for proper claim adjudication. Electronic recording of the crash sometimes provides evidence that can expedite the determination of fault. This allows prompt settlement of disputed events, and can result in reduced claim settlements. When a crash occurs, the unbiased evidence of electronic recordings will reduce investigative expense and settlements. 10 Mistakes Made Most Often By Employers Trying To Control Losses 1. Failure to assign responsibility to one person: The buck has to stop somewhere, and unless one person feels the need to do something, loss control is left to a committee of people. This is sure to spell disaster through inaction. Make sure that one person has the authority or influence to get the job done. 2. Failure of top management to be committed to loss control: Usually this is due to the things management doesn’t appreciate — that safety saves money, that a safe company is a well-managed company, and that management can efficiently improve the loss control record every time by following good loss control methods. The bottom line is, if top management isn’t pushing the program, it won’t happen. 3. Failure to clearly state the program’s objectives and management’s loss control policy: This goes beyond hanging a written statement on a wall. Every time a supervisor makes a decision, the policy swings into action. Thus the burden is on top management to make sure that all levels of supervision understand what is expected of them in loss control. 4. Failure to recognize loss control as a line management responsibility: Giving one person the title of Safety Coordinator does not remove that responsibility from each department head in the organization. Loss control is not an add-on function, but simply the essence of good management from top to bottom. 5. Failure to measure the effectiveness of the program: Efforts to improve loss control do not stop with naming a Safety Coordinator. Top management must demand results, and then challenge the Safety Coordinator to do better each time. 6. Failure to provide adequate training: 95 percent of accidents are caused by unsafe acts of people. Never assume a worker knows what to do. Experience doesn’t always mean wisdom or good sense. 7. Failure to control losses after the fact: This is the difference between safety and loss control. So little is done in this area by employers that it’s like a secret. Invest in these secrets before the fact. Profit by them after the fact. 8. Failure to recognize the economic impact of poor safety: Companies pay increasing premiums due to poor accident experience. Hidden costs (damaged material, equipment, down-time, interrupted work, etc.) can run four times the amount paid by the insurance carrier. 9. Failure to enforce safety rules uniformly: Once a worker is trained to do a task properly, management must see to it that he/she performs as expected. Safety rules are minimum performance standards that must be applied uniformly and consistently. 10. Failure to set up an accountability factor for all levels of management: Once department heads, supervisor and the labor force are trained and given their responsibilities, there needs to be a follow-up on accountability of their actions. This needs to be documented. Visit www.5starsp.com for more information.
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5Star’s 30 Years in Public Auto Insurance Puts You in the Driver’s Seat. When you and your insurance agent choose 5Star Specialty, you are choosing the best value in the market. Our insurance company partner is rated “Superior” based on their financial stability and claims ability. And, whether you are insuring a single vehicle or large fleet, 5Star’s underwriters have the knowledge and experience to get your company on the road securely. Now offering workers’ compensation on most public auto classes. Our Program Specializes In:
Coverage Options
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Tell your insurance agent to call 5Star Specialty for all your public auto insurance needs. AUTO SUBMISSIONS + WORKERS COMP ON PUBLIC AUTO (Nationwide)
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5Star Learn more at 5starsp.com © 2018 5Star Specialty Programs is a division of and operates under the licenses of CRC Insurance Services, Inc., CRC of California Insurance Services, CA Lic No 0778135. No claim to any government works or material copyrighted by third parties. Nothing in this communication constitutes an offer, inducement, or contract of insurance. Financial strength and size ratings can change and should be reevaluated before coverage is bound. This material is intended for licensed insurance agency use only. This is not intended for business owner or insured use. If you are not a licensed agent please disregard this communication.
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ADVERTORIAL
Lancer Insurance:
Understanding And Partnering With Bus And Motorcoach Companies For Over 30 Years
A
n insurance company with a long-term commitment to your industry, the best claims handling, and leading safety and compliance resources available, can be the difference in your business, now more than ever.
For over 30 years, we, at Lancer, have explained to the readers of Busline Magazine why it’s so important for bus and motorcoach companies to partner with an insurer that truly understands the intricacies of their industry.
This certainly holds true in 2019 as much as it did in 1985, when we insured our first bus insurance policy, and will only grow in significance as the severity of claims continues to escalate.
Driver shortages, medical inflation, new science, an emboldened plaintiffs’ bar, rising vehicle values, public (mis)perception, increased regulatory and compliance burdens and a host of other factors continue to exert influence on risk. More recent trends like increasing miles driven, low fuel costs, distracted driving and increased marijuana usage also come into play in driving up costs. Managing these factors will continue to challenge bus and motorcoach operators — and their insurers — for the foreseeable future. We encourage industry stakeholders to be proactive in addressing both the ever present and emerging risks. It’s important to utilize the many new forms of technology available to help manage almost every single aspect of your business, and to take advantage of every opportunity to offer your opinions to regulators and legislators — both through trade associations and on your own behalf. From the vantage point of an insurer completely dedicated to the transportation industry, we know every effort counts.
The headwinds facing the transportation industry are getting stronger every day. An insurance company with a long-term commitment to your industry, the best claims handling reputation, and the best safety and compliance resources available can be the difference in your business, now more than ever. Contact: Lancer Insurance, 370 W. Park Ave., P.O. Box 9004, Long Beach, NY 11561. Website: www.lancerinsurance.com.
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ADVERTORIAL
From Service Insurance Agency:
W
Knowledge And Dedication
ords of wisdom are sometimes hard to come by, especially during tough times. Those who provide passenger transportation, however, are seeking advice on insurance and other industry-related matters at a rapid pace.
With 67 years of experience providing transportation insurance, Service Insurance Agency representatives have the knowledge and dedication to help motorcoach operators survive and thrive in today’s business climate. With a dedicated team of customer service representatives (CSRs) and producers, Service Insurance Agency provides the value-added benefits that are critical today. The agency, with its headquarters in Richmond, VA, can provide a variety of insurance products for the transportation industry such as Auto Liability, Physical Damage, General Liability, Worker’s Compensation, Garage and GarageKeeper’s Legal Liability. The agency also provides additional help in such areas as driver selection, drug and alcohol testing, DOT compliance and safety seminars. “We are one of the few insurance agencies in the Southeast that caters to the motorcoach community,” said Service Insurance Agency President Tim O’Bryan. “We have a dedicated staff of insurance professionals who are committed to the motorcoach industry. With over 150-plus years of collective transportation insurance experience, we are able to provide our clients, as well as our potential clients, with valuable insight.” The team at Service Insurance Agency, located in Richmond, VA, includes President Tim O’Bryan, and Customer Service Representatives Ann Phillips and Karen Walsh. “From an agency standpoint, we help our clients with various situations that come up in the operation of their business, whether it’s insurance related or not. Our clients know they can call us with questions that most non-transportation agents may not be aware of,” Mr. O’Bryan said. He added that a non-transportation agent or agency may not understand the unique challenges facing the motorcoach operator today. “There are insurance companies that provide the insurance coverages required by our clients, but we, as an agency, provide the customer service that our clients need in order to operate in the current business environment. Whether we issue certificates of insurance to groups who wish to travel with our clients, help our clients with driver selection and retention, provide lienholders with proof that their interests are protected, or just act as a sounding board for general business questions, we strive to be a complete business partner with our clients.” According to Mr. O’Bryan, “The number of insurance carriers that specialize in our industry is relatively small. Therefore, it’s even more important than ever to deal with an agency that has a long standing relationship with all of these carriers. “One thing about the insurance industry is that it never stays the same. Pricing models change, natural disasters in this country and abroad affect the availability of the high limits that our clients must carry, and the ever changing legal climate has a direct impact on this industry. Plus, when you consider the state and federal mandates imposed on our clients, now is the time to strengthen your relationship with your state officials and those in Washington, D.C. “As an agency that specializes in the motorcoach industry, we welcome the opportunity to work with our clients in all of these areas. Service Insurance Agency lives and breathes this industry. We serve on various state association boards to provide insight and help each member, whether or not the company is a client, stay informed. We are committed to strengthening our relationships with our clients, and the various state motorcoach associations, to guarantee the stability and future of this industry that supports us,” states Mr. O’Bryan. “These are difficult times. It’s important that we all work together. Communication is an essential part of the equation, so please do not hesitate to call us and discuss your situation. Service Insurance Agency has been in this business since 1952, and we have guided our clients through a variety of business climates over the years. I am available to my clients 24 hours a day, 7 days a week. We need to be available because our clients work those same hours,” states Mr. O’Bryan. Contact: Service Insurance Agency Tim O’Bryan, president 6850 Catawba Lane, Richmond, VA 23226 1-800-444-0205 ext. 303 • FAX 804-288-7925 • CELL 804-914-6993 tobryan@serviceins.com
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ADVERTORIAL
RLI Transportation:
Choose A Solid Partner With A Long-Term Commitment To Your Industry As Your Motorcoach Insurer RLI Transportation is based in Atlanta, GA, and is a division of RLI Insurance Company. We are a full-service provider of insurance products and services for public auto, truck and commercial auto customers. Our founding (and current) principles are to provide outstanding claims and customer service, responsive and creative underwriting and unmatched financial strength.
O
EXPERIENCE AND EXPERTISE
ur extensive experience in public transportation insurance, combined with our ability to create innovative solutions, helps us meet the needs of our insureds. Our underwriters are experts at handling public transportation risks, and designing financing alternatives to fit your budget requirements — including deductibles, self-insured retentions and retro-rated plans. In addition, we provide loss control and claims expertise to help our customers control their insurance costs. To help manage claims, we provide easy access to loss data through our online loss runs. Why is it important to choose a financially sound company with a long-term commitment to your industry? More than 10 insurance companies have exited the motorcoach insurance market in the past 10 years; many of them having only remained for a couple years. RLI is one of only three companies that have continuously operated in your market for 20 or more years. We remain committed to providing you with top-shelf service at a fair price, while acknowledging our responsibility to our customers and shareholders to maintain profitable operations. UNMATCHED FINANCIAL STRENGTH
We are rated A+ (Excellent) by A.M. Best Company, the world’s oldest and most authoritative insurance rating and information source, which cited RLI’s ratings “reflect its superior capitalization, sustained long-term operating profitability and excellent business profile as one of the leading specialty property/ casualty insurance organizations in the United States.” In addition, RLI has been named to the Ward’s 50 Page 42
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P&C Top Performers list for 28 consecutive years (1991-2018). Annually, the Ward Group (the leading provider of benchmarking and best practices studies for the insurance industry) analyzes the financial performance of nearly 3,000 property-casualty insurance companies domiciled in the United States and identifies the top performers. RLI is proud to be one of only two companies to be named to the list each of the 28 years the analysis has been undertaken. CUSTOMER FOCUSED
RLI was also rated in the top 10 carriers in a 2017 survey of independent agents conducted by National Underwriter Magazine and the National Association of Professional Insurance Agents, underscoring our commitment to outstanding service to our customers and agents. RLI Transportation’s history of financial stability, extraordinary claims handling and creative underwriting assure our customers and agents that we are dedicated to meeting their needs. If you have a risk that meets our criteria, please feel free to contact us. We look forward to building a mutually-rewarding partnership.
Contact: RLI Transportation: Tim Hathy - Vice President, 888-754-4221, 2970 Clairmont Rd., Suite 1000, Atlanta, GA 30329. Websites: www.rlicorp.com/public-transportation and www.rlicorp.com.
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RLI’S CHARTER BUS INSURANCE HELPS KEEP YOU ON THE ROAD RLI Transportation offers comprehensive insurance solutions to protect charter bus operations from the unique business risks they face. Our experienced public auto team values building long-term relationships with our customers. When you partner with RLI, you can expect innovative solutions and outstanding service from a financially strong and stable carrier that understands your business. From our specialized insurance products to our focus on your success, we’re different. And at RLI,
RLI Transportation insurance products are available through insurance agents. To learn more, visit
RLITRANSPORTATION.COM
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different works.
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ADVERTORIAL
TIB Transportation Insurance Brokers:
Committed To The Transportation Industry, And Only This Industry TIB Transportation Insurance Brokers is the largest agency in the country dedicated solely to the transportation industry. Headquartered in Glendale, CA, with offices in Minneapolis/St. Paul, Orlando, Baltimore, Chicago, Lometa, and New York, TIB serves more than 5,000 bus and limousine clients nationally. It’s committed to the transportation industry, and only that industry. All of its clients have commercial auto exposures with the vast majority being certificated carriers. At TIB, tough transportation insurance problems are handled every day. The company is staffed to provide clients with the finest service of any broker in the industry. TIB’s goal is to work together as a team to take care of clients. It offers high quality services, trouble-free relationships and rapid response to a customer’s needs through the strength of TIB’s national network. TIB’s specialization and commitment to the transportation industry ensures that by focusing only on this marketplace, it can devote the energy and resources necessary to be at the leading edge of the transportation insurance field. All clients have their own personal account executive. In addition, they are provided with an assistant account executive to handle their standard requests such as certificates, endorsements, filings, etc., and an accounting representative who knows their exact premium status. Clients always have total access to TIB’s corporate management team, who can provide assistance for a client’s risk management needs.
The transportation industry has traditionally experienced problems securing programs which provide adequate coverage and competitive pricing. As brokers, TIB works for the clients, explaining the various plans and programs and helping them determine the insurance policies which best suit their needs. TIB is not captive to a single insurance company; therefore, it can offer options and alternatives, rather than providing a client with one — and only one — insurance program. TIB is keenly aware of changes in the marketplace because the company is there, immersed in it everyday. Obviously, change is a part of the environment, and indeed, a dynamic force affecting all of us. TIB’s goal is to always be on the cutting edge — to discern the good from the potentially damaging; to keep the concerns and goals of its clients foremost in its actions and reactions to the times. All of TIB’s accounts are important to the company, no matter what their size, starting with the largest customers right down to individual owner/operators. The success of each and every one of these customers is an integral part of TIB’s success — this fact is always on the minds of TIB professionals as they serve the company’s client base.
“KEEPING YOU IN MOTION IS OUR COMMITMENT — HAVING YOU AS ONE OF OUR CLIENTS IS OUR PLEASURE”
Keeping You in Motion
Transportation Insurance Brokers
800-248-2877
818-246-2800
www.tibinsurance.com LOS ANGELES t NEW YORK t BALTIMORE t MINNEAPOLIS/ST. PAUL ORLANDO t CHICAGO t LOMETA CA LIC. #0705008
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ADVERTORIAL
RRL Insurance:
We Help Protect Your Assets So You Can Focus On Your Business
RRL Insurance, located in Florida and Ohio, specializes in commercial insurance and risk management services. Our professional team has built a solid reputation with years of in-depth knowledge in the transportation industry, and is constantly enhancing our contacts with insurance companies and insureds. In 2014, RRL became partners with Acrisure. We have 300-plus agency partners located in most states, with $10 billion-plus in sales. We work with well-regarded companies that are very competitive in the marketplace. We are responsive to our clients’ needs, and offer a comprehensive insurance program which makes us your partner in reducing accidents and premiums. Our goal is to provide clients with cost effective insurance and risk management solutions, combining competitive rates with superior service and exceeding expectations. All of our clients have a personal account representative to handle their standard requests — such as certificates, vehicle changes, filings, etc. Clients have total access to RRL’s management team, which can provide assistance for risk management needs 24/7. We are here for our clients on the go, with access to clients’ insurance and requested documents instantly online or from a smartphone or tablet. Solid insurance industry relationships, and dealing with markets by understanding the issues at hand, keeps RRL ahead of the curve. It’s not always enough to identify the areas needing improvement. You actually need to invest the time and resources to make those improvements. RRL is very good at being proactive, not reactive. Much like RRL, if the industry as a whole is proactive in lieu of reactive, rates will drop as claims continue to drop.
RRL works to place your operation with a strong market that will be a partner with you, at a cost-effective rate. There is a reason why RRL customers do not leave once they are here, with top notch service and knowledge, the rest just falls in place. Give us a call. We are here to become your loyal partner in securing all of your insurance needs.
Visit www.rrl-ins.com for more information.
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Louisville Set To Host The APTA 2019 Mobility Conference The 2019 Mobility Conference: The American Public Transportation Association’s (APTA) enhanced Bus & Paratransit Conference is scheduled for May 19-22, at the Omni Louisville Hotel Convention Center, in Louisville, KY.
According to APTA, the conference will address the critical priorities and challenges facing bus and paratransit systems, while exploring the changing environment in which systems operate in today’s mobility landscape. Events include the Maintenance Managers Workshop, Bus Rapid Transit (BRT) Tuesday sessions, National Transit Institute training courses, Bus Display, Products and Services Showcase, and technical tours. APTA expects the conference will be attended by bus and paratransit system employees and managers, mobility managers, board members, contractors, suppliers, manufacturers, and consultants.
The program of educational sessions is currently being organized by the following six routes of study: n Route 1: Mobility & Access; n Route 2: Vehicle Technology; n Route 3: Bus Rapid Transit (BRT); n Route 4: Planning, Operations & Maintenance; n Route 5: Safety, Security, Risk Management & Emergency Preparedness; and, n Route 6: Transit’s Future Workforce. Visit www.apta.com/mc/bus/Pages/default.aspx for updated session and speaker details. The following program schedule is preliminary and subject to change.
1-5 p.m.: Conference Registration Desk Host Information Desk
SATURDAY, MAY 18
7:30 a.m.- 6:30 p.m.: Conference Registration Desk Host Information Desk Standards Program Information Desk Transit Cooperative Research Program (TCRP) Information Desk 8 a.m.-5 p.m.: International Bus Roadeo Competition 1-3 p.m.: Mid-Level Manager Workshop: Everyone Communicates, Few Connect 6-7 p.m.: Welcome to Louisville Reception (tickets required)
SUNDAY, MAY 19
6:45-8 a.m.: Business Member Networking Breakfast 7-8:30 a.m.: Coffee Service 7 a.m.-5 p.m.: Conference Registration Desk Host Information Desk Moderators/Speakers & AV Preview Room Standards Program Information Desk TCRP Information Desk 8 a.m.-12:30 p.m.: Maintenance Managers Workshop 8:15-9:45 a.m.: Opening General Session: The True Meaning of Mobility — Blending Core Goals with Mobility Tools to Innovate and Improve Transit Keynote Speaker: Jarrett Walker, Ph.D., Blog Author, Human Transit.org; President and Principal Consultant, Jarrett Walker & Associates, Portland, OR
MONDAY, MAY 20
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8:30-10:30 a.m.: Roadeo Operators & Technicians Workshops 10:15-11:30 a.m.: Concurrent Educational Sessions 11 a.m.-4 p.m.: Bus Display (includes lunch from noon-2 p.m.; tickets required) 1-3:45 p.m.: Mid-Level Manager Workshop: Change Champion Training 2-3:30 p.m.: Concurrent Educational Sessions 2-4 p.m.: Roadeo Operators & Technicians Workshops 4-5:30 p.m.: General Session: FTA Update with Regional Breakouts
7-9 a.m.: Coffee Service 7:30 a.m.-4 p.m.: Conference Registration Desk Host Information Desk Moderators/Speakers & AV Preview Room Standards Program Information Desk TCRP Information Desk 8-9:30 a.m.: General Session: Positioning a Pro-Transit Message in the Current Political Climate 8:30-10:30 a.m.: Roadeo Operators & Technicians Workshops 9:30 a.m.-4:30 p.m.: BRT Tuesday 10-11 a.m.: Concurrent Educational Sessions 10:30 a.m.-2 p.m.: Mobility Products & Services Showcase (includes lunch from noon-2 p.m.; tickets required) 1:30-2:30 p.m.: Concurrent Educational Sessions 3-4 p.m.: Concurrent Educational Sessions 6:30-7:30 p.m.: International Bus Roadeo Awards Ceremony (doors open at 6 p.m.; no tickets required) 7:30-9 p.m.: International Bus Roadeo Awards Reception (tickets required)
TUESDAY, MAY 21
8-9 a.m.: Coffee Service 8:30-9:30 a.m.: Concurrent Educational Sessions 8:30-10:30 a.m.: Conference Registration Desk Host Information Desk Moderators/Speakers & AV Preview Room Standards Program Information Desk TCRP Information Desk 10-11 a.m.: Concurrent Educational Sessions 11:30-12:30 a.m.: Closing General Session
WEDNESDAY, MAY 22
APTA’s members are public organizations that are engaged in the areas of bus, paratransit, light rail, commuter rail, subways, waterborne passenger services, and high-speed rail. Members also include large and small companies who plan, design, construct, finance, supply and operate bus and rail services worldwide. Government agencies, metropolitan planning organizations, state departments of transportation, academic institutions, and trade publications are also part of its membership.
FOR MORE INFORMATION, VISIT WWW.APTA.COM.
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Leading Exhibitors At APTA’s Bus & Paratransit Conference De Leo Transportation Fabrics
Bus & Paratransit Conference May 19-22, 2019 Omni Louisville Hotel Convention Center in Louisville, KY.
American Seating
Since 1886, American Seating has set the standard for product design, durability and comfort. Our first transportation seat was introduced in 1931, and today we remain committed to exceeding the expectations of our customers as the leading provider of bus seats in North America. Our achievements serve as the platform for new and innovative products that are the benchmark of our industry. American Seating is a leader in all kinds of transportation seating, including City Service, Light Rail, Motorcoach and Securement markets. Headquartered in Grand Rapids, Michigan, U.S.A., American Seating employs a U.S.-based, UAW (Untied Auto Workers) union workforce. For more information, please visit americanseating.com. 801 Broadway Ave. NW, Grand Rapids, MI 49504-4499 U.S.A. office: 616-732-6416 • http://americanseating.com/
REVOLUTIONIZING
TRANSIT
™
Simplify your transition to a zero-emission fleet with the longest-range electric buses and comprehensive charging solutions.
De Leo Transportation Fabrics, a division of the Edward B. De Leo Company, Inc., which was established in 1962, continues to deliver exceptional service and product to the automotive, transportation and upholstered furniture manufacturing industries. Working with our manufacturing partner Epengle Tekstil, DLT offers high quality moquette velvets, flat woven fabrics and vinyls for bus, motor coach and light rail to public and private transportation industries. With 100 + years combined De Leo and Epengle have provided a variety of pile compositions including 85/15, 30/70 wool blend, 100% Polyester, 100% Acrylic and 100% polyester flat woven to meet the highest standards of the transportation industry. All qualities meet the International FR requirements as well as FMVSS-302. Specialty and custom design work is available to fit your needs along with anti-bacterial, stain repellent and water proofing finishes. You can expect short production lead times, excellent New Jersey-based customer service and on-time deliveries. Warehousing in South Carolina offers quick shipping and easy logistics.
Visit www.deleoTF.com today to view our current stock program.
Apollo Video Technology
The Apollo Video Technology RoadRunner 4K™ system has a resolution four times greater than standard high definition 1080p systems, and brings superb video quality to transit surveillance — with better contrast and less pixilation than previously available. These benefits, along with higher dynamic range and better rendition of shadows and highlights, enable operators to capture wide views and zoom in on specific areas with greater retention of detail than possible from images originating in standard high definition. Details captured in 4K resolution are noticeably sharper than images originating in 1080p, meaning everything from license plates to facial features are clear and recognizable. 24000-35th Avenue Southeast – Bothell, WA 98021 Toll Free: 888.288.8721; Tel: 425.483.7100; Fax: 425.483.7200 • www.apollovideo.com
Chestnut Ridge Foam CR SAFGUARD® XL seat cushioning combines fire-resistance with durability. Traditional FMVSS 302 cushioning burns profusely when exposed to minor open flame sources. The rapid spread of flames with this minimum requirement poses a serious danger to ridership, particularly, those with mobility challenges. CR SAFGUARD® XL offers a high level of fire-performance that minimizes the hazards of cushioning as the largest fuel source, reducing both risk and liability. For detailed cushioning designs, TRAX® advanced fireresistant molded cushioning is the ideal solution for accomplishing modern cushioning designs in combination with a high level of fire performance. The molding process allows for multiple contours within a seat design TRAX® Molded to achieve an impressive and distinct appearance. This Cushioning Assembly process also eliminates costly waste and labor associated Courtesy of Freedman Seating with cut-to-shape cushions and provides dimensional accuracy for repetitive parts. CR SAFGUARD® XL and TRAX® are fully compliant with F.T.A. fire performance criteria verified through internal testing capabilities.
proterra.com
March/April 2019
Contact: Carl Ogburn 443 Warehouse Drive, Latrobe PA 15650 800-234-2734 • www.crfoam.com
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ACC Climate Control, a Valeo brand 22150 Challenger Dr., Elkhart, IN 46514 USA 574-264-2190 Website: www.accclimatecontrol.com Products: ACC Climate Control, a Valeo brand, unites the expertise of three companies —Valeo, Spheros, and ACC; developing and manufacturing air conditioners, water pumps, roof hatches and heating systems. Also involved in the bus air conditioning installation
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market with three company-owned facilities. Stringent requirements for quality, reliability, service and support are provided. 17 BITZER U.S., Inc. See Ad On Page 18 4080 Enterprise Way Flowery Branch, GA 30542 USA 770-718-2900
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Website: www.bitzerus.com Products: BITZER provides bus/coach air conditioning compressors. BITZER’s product range covers all compressor technologies from reciprocating to scroll and screw compressors. BITZER bus air conditioning compressors are designed specifically to excel within the harsh environment of today’s engine compartments. BITZER’s bus air conditioning compressors offer high capacity to cool coaches, school buses and transit buses, including larger articulated and doubledecker buses. 18
Eberspaecher Climate Control Systems USA, Inc. 43700 Gen Mar, Novi, MI 48375 USA 800-387-4800 Website: www.eberspaecher-na.com Products: Air condition and heating systems tailored to customer needs. Available in a wide selection of BTU ratings. 15
Mobile Climate Control 17103 State Rd. 4 East Goshen, IN 46528 USA 905-482-2750 Email: jwan.sagman@mcc-hvac.com Website: www.mcc-hvac.com Company Officer: Jwan Sagman Products: Mobile Climate Control specializes in custom engineered HVAC systems. Its climate control systems can be found worldwide in all types of commercial vehicles, from buses and off road machines to utility and defense vehicles. The company supplies custom designed solutions, from single system components to complete climate systems. With its engineering staff with many years of experience, Mobile Climate Control creates and supplies optimal solutions for the best climate comfort. 19
RELIABILITY ITY EFFICIENCY Discover electricity
Air Conditioning Electric
PERFORMANCE NC
hermetic electric scroll compressor/s Ę“ a.c. motors Ę“ self-contained refrigerant loops Ę“ generator or hybrid bus power
:<;9(2 *VYWVYH[PVU , [O (]L *VTTLYJL *P[` *6 4HPU ^^^ Z\[YHR\ZH JVT PUMV'Z\[YHR\ZH JVT JV
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ProAir, LLC See Ad On Page 48 715 Willow Springs Lane, York, PA 17406 USA 717-767-2775 Email: acsolutions@actusa.us.com Website: www.actusa.us.com Company Officers: David Oberdorff, CMO & Vice President of Sales & Marketing; Gary Treharne, National Sales Director, Bus; James Schreiber, Director of Engineering Products: American Cooling Technology, Inc (ACT), a ProAir company, designs and manufactures a complete line of advanced bus air conditioning systems for all sizes and makes of buses including both conventional and alternative drive buses. ACTâ&#x20AC;&#x2122;s products include split-type air conditioning systems as well as complete roof mount air conditioning systems for all buses. In addition, ACT offers specification preparation assistance, product testing, replacement air conditioning parts for most brands, product training and on-site customer support. 19
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Proheat 3831 No. 6 Rd. Richmond, BC V6V 1P6 CANADA 604-270-6899 Website: www.proheat.com Products: Proheat manufactures heavy- and medium-duty, diesel-fired auxiliary coolant heaters to preheat engines and provide supplemental heat to keep windows clear, maintain passenger and driver comfort and to help reduce engine emissions. The Proheat X30 heater utilizes O2 sensor controlled combustion to ensure clean burning and extended service intervals. 17
Rifled Air Conditioning, Inc. 2810 Earlham Pl., High Point, NC 27263 USA 336-434-1000 Website: www.rifledair.com Products: Manufacturer and installer of climate control systems specifically designed to meet the demands of the
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medium duty bus market. Specializing in school bus and shuttle bus markets. 12
Sutrak Corporation See Ad On Page 49 6897 E. 49th Ave. Commerce City, CO 80022 USA 303-287-2700 Website: www.sutrakusa.com Products: ISO 9001 certified. Heating, ventilating and air conditioning systems for light rail vehicles and people movers and buses including school buses. 19
Thermo King Corporation See Ad On Page 50 314 W. 90th St. Minneapolis, MN 55420 USA 952-887-2200 Website: www.thermoking.com Products: Thermo King, a HVAC supplier to the
North American transit market, has been providing HVAC solutions for buses since 1956. Thermo King offers a complete line of products including new â&#x20AC;&#x153;Green Technologiesâ&#x20AC;? that help protect the environment while adding value to customers. 17
Trans/Air Manufacturing See Ad On Page 51 480 E. Locust St.. Dallastown, PA 17313 USA 717-246-2627 Email: jsterner@transairmfg.com Website: www.transairmfg.com Products: Trans/Air Manufacturing is an ISO 9001-registered firm, manufacturing a full line of climate control systems for the school, commercial, and electric/hybrid vehicle markets. Units, parts, service, training, warranty, and new or aftermarket installations are available through factory-owned operations or a network of distributors throughout North America. 19
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MICRO BIRD COMMERCIAL
MICRO BIRD COMMERCIAL
CT-Series
CTS-Series
Offered in gas or diesel, recent tests demonstrate an impressive dayto-day fuel economy of up to 38 percent compared to other shuttle bus chassis. The transit chassis also offers an encased capless fuel filter and an improved engine compartment layout, in both 3.2 diesel and 3.7 gas litre engines, that are proven worldwide. In addition to many of the Micro Bird body benefits such as the reinforced structure and the superior insulation, the CT-Series wide center aisle creates more room for passengers enhancing the comfort. The design offers optimised driver ergonomics, and the overall look of this vehicle is comtemporary and stylish.
Micro Bird Commercial designs and manufactures a complete line of commercial buses built with superior durability. The CTS-Series delivers exceptional safety and stability, making this bus an excellent choice for special needs applications. This bus is ready to be equipped with a variety of options to suit the needs of any passenger, disabled or not. The CTS-Series (CT-Series) offers more visibility and a more comfortable driverâ&#x20AC;&#x2122;s area, with easy access to controls. The double-leaf wheelchair doors offer protection on both sides of the lift, thus adding to passenger safety, while offering superior weather seal and door strength.
Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 855-628-MBUS (6287) Fax: (819) 475-9633 Email: commercial@microbird.com www.mbcbus.com Sales Contact Person: James Mansell
Model.....................................................................................................CT-Series Seating Capacity............................................................Up to 17 passengers Length ............................................................................................................273â&#x20AC;? Width ................................................................................................................86â&#x20AC;? Height .............................................................................................................106â&#x20AC;? Engine........................................................................3.7L V6 or 3.2L I5 Diesel Transmission ......................................................6 speed AOD w/Selectshift Chassis ..................................................................................Ford Transit T350 Air Conditioning........................................................................Up to 55K BTU Steering.........................................................................................Tilt-Standard Suspension......................................................................................Leaf Spring Wheelbase......................................................................................................156â&#x20AC;? Page 52
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Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 855-628-MBUS (6287) Fax: (819) 475-9633 Email: commercial@microbird.com www.mbcbus.com Sales Contact Person: James Mansell
Model ..................................................................................................CTS-Series Seating Capacity ............................................................Up to 11 passengers Length ............................................................................................................273â&#x20AC;? Width ................................................................................................................86â&#x20AC;? Height .............................................................................................................106â&#x20AC;? Engine........................................................................3.7L V6 or 3.2L I5 Diesel Transmission ......................................................6 speed AOD w/Selectshift Chassis ..................................................................................Ford Transit T350 Air Conditioning........................................................................Up to 55K BTU Wheelchair lift.....................................................................................Standard Steering.........................................................................................Tilt-Standard Suspension......................................................................................Leaf Spring Wheelbase......................................................................................................156â&#x20AC;?
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MICRO BIRD COMMERCIAL
MICRO BIRD COMMERCIAL
D-Series
DS-Series
The D-Series is a dual-rear wheel bus, made of six longitudinal structural beams, combined with one-piece galvanized steel roof bows that enhance safety and rollover protection. This mid-size bus can be built to accommodate various types of configurations, seating up to 28 passengers (Ford chassis). Micro Bird buses are purpose built for tours, assisted living, public transit, shuttle markets and many more. Several options such as luxury seats, extra wide rearview window, flat screen TV, and panoramic windows, are offered to enhance a riderâ&#x20AC;&#x2122;s experience. Alternative fuel propane and electric systems are also available.
The DS-Series, a dual rear wheel special needs vehicle, delivers superior safety and a smoother ride because of the energy absorbing blocks that absorb the road vibration. Micro Birdâ&#x20AC;&#x2122;s recessed wheelchair tracks, Slide Nâ&#x20AC;&#x2122;Click or floor pocket anchorages, offer safe and secure transportation for special needs passengers. The double-leaf wheelchair doors offer protection on both sides of the lift, thus adding to passenger safety, while offering superior weather seal and door strength.
Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 855-628-MBUS (6287) Fax: (819) 475-9633 Email: commercial@microbird.com www.mbcbus.com Sales Contact Person: James Mansell
Model.......................................................................................................D-Series Seating Capacity...........................................................Up to 28 passengers Length..................................................................................From 257â&#x20AC;? to 346â&#x20AC;? Width.................................................................................................................96â&#x20AC;? Height..................................................................................................111â&#x20AC;? or 113â&#x20AC;? Engine ..............................................................Ford 6.8L gas or GM 6.0L gas Transmission ................................................................................6-Speed AOD Chassis.............................................Ford E350 & E450 or GM 3500 & 4500 Air Conditioning........................................................................Up to 82K BTU Steering.........................................................................................Tilt-Standard Suspension....................................................Leaf Spring - Mor/Ryde or Air Wheelbase ............................................................................From 138â&#x20AC;? to 216â&#x20AC;?
Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 855-628-MBUS (6287) Fax: (819) 475-9633 Email: commercial@microbird.com www.mbcbus.com Sales Contact Person: James Mansell
Model ....................................................................................................DS-Series Seating Capacity...........................................................Up to 22 passengers Length...................................................................................From 283â&#x20AC;? to 315â&#x20AC;? Width.................................................................................................................96â&#x20AC;? Height ..............................................................................................................118â&#x20AC;? Engine ..............................................................Ford 6.8L gas or GM 6.0L gas Transmission ................................................................................6-Speed AOD Chassis.............................................Ford E350 & E450 or GM 3500 & 4500 Air Conditioning........................................................................Up to 82K BTU Wheelchair Lift....................................................................................Standard Steering.........................................................................................Tilt-Standard Suspension....................................................Leaf Spring - Mor/Ryde or Air Wheelbase.............................................................................From 158â&#x20AC;? to 177â&#x20AC;? March/April 2019
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ARBOC Specialty Vehicles
Spirit Of Equess ARBOCâ&#x20AC;&#x2122;s Spirit of Equess, a low-floor transit bus built on an ARBOC Specialty Vehicles, LLC, purpose-built chassis, can accommodate up to 33 seated passengers or 6 wheelchair passengers. This bus is fully accessible with a fully flat floor and no steps throughout the bus. ARBOCâ&#x20AC;&#x2122;s advanced technology exceeds ADA guidelines with a 1:8 ramp slope and 39-inch door opening for passengers in need of extra assistance and wheelchair accessibility. This 10-year bus utilizes heavyduty ZF axles, which allow plenty of GVW for extra standees.
ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com
Model ........................................................................................Spirit of Equess Seating Capacity.........................Up to 33 ambulatory or 6 wheelchairs Length................................................................................................27â&#x20AC;&#x2122;, 29â&#x20AC;&#x2122;, 34â&#x20AC;&#x2122; Width...............................................................................................................100â&#x20AC;? Height .............................................................................................................102â&#x20AC;? Engine ....................................................Cummins ISB 6.7L Diesel/6.7G CNG Type of Fuel ......................................................................................Diesel/CNG Chassis...................................................................ARBOC Specialty Vehicles Air Conditioning....................................................ACT or Spheros by Valeo Wheelchair Lift Option.................................................................Braun ramp Suspension ................................4-corner air suspension with 6 air bags Page 54
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ARBOC Specialty Vehicles
Spirit Of Independence Ford Built on the fuel-efficient Ford transit chassis, the Spirit of Independence offers a low cost of ownership while maintaining the safety and dependability that is expected from ARBOC. The 96-inch wide body allows for easy maneuverability inside the vehicle. It also features dual rear wheels with rear wheel drive. With a GVWR of 10,360 pounds, and an available passenger capacity of up to 14 ambulatory or 5 wheelchairs, the Ford Spirit of Independence is ideal for transit agencies that are looking for smaller low-floor buses. Backed by the reliable Ford dealer network, the Ford Spirit of Independence touts convenience and ease of serviceability.
ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com
Model ..............................................................Spirit of Independence - Ford Seating Capacity.......................Up to 14 (gas) or 13 (diesel) ambulatory or 5 wheelchairs Length..........................................................................................................23â&#x20AC;&#x2122; 9â&#x20AC;? Width.................................................................................................................96â&#x20AC;? Height .............................................................................................................104â&#x20AC;? Engine................................................................................3.7L Gas/3.2L Diesel Type of Fuel..................................................................................Gas or Diesel Chassis.................................................................Ford Transit T350 Cutaway Air Conditioning..................................................................Spheros by Valeo Wheelchair Lift Option.................................................................Braun ramp Suspension ...............OEM spring suspension or optional Sumo Spring
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ARBOC Specialty Vehicles
Spirit Of Independence RAM ProMaster The Spirit of Independence, on a RAM ProMaster cutaway chassis, boasts a short wheelbase and a tight turning radius that navigates well in narrow streets and parking lots. Equipped with large passenger windows, offering considerable visibility, and seating up to 12 ambulatory passengers and three wheelchairs, the Independence is available with an 80-inch wide body or a 96-inch wide body. This bus is perfect for use as a hotel shuttle, airport parking shuttle, in non-emergency medical transport or for assisted living. The RAM chassis features single rear wheels with front wheel drive. With a GVWR of 9,350 pounds, this bus requires 3 point seatbelts and features a smaller 21-foot body, which handles with ease. Occupants will appreciate the absence of steps or a ramp inside the vehicle and the superior headroom.
ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com
Model ............................................Spirit of Independence RAM ProMaster Seating Capacity ..........................Up to 12 ambulatory or 3 wheelchairs Length...........................................................................................................21â&#x20AC;&#x2122; 8â&#x20AC;? Width .......................................................................................................80â&#x20AC;?, 96â&#x20AC;? Height .............................................................................................................103â&#x20AC;? Engine .....................................................................................................3.6L Gas Type of Fuel ....................................................................................................Gas Chassis ..........................................................RAM ProMaster 3500 Cutaway Air Conditioning..................................................................Spheros by Valeo Wheelchair Lift Option.................................................................Braun ramp Suspension ...............OEM spring suspension or optional Sumo Spring
ARBOC Specialty Vehicles
Spirit Of Mobility The ARBOC Spirit of Mobility is built on a conventional GM cutaway with all passengers entering through the same 39-inch wide door opening. The interior offers theatre seating for better viewing for all riders. The Spirit of Mobility low-floor bus offers a full air-ride suspension with a beneficial kneeling feature, allowing for an entrance of less than 5-inches from the curb without deploying the ramp. The Spirit of Mobility provides a single, non-discriminatory angled and accessible entranceway. Riders of all abilities no longer need to contend with steps in the most accessible cutaway bus in the industry. Every passenger, including wheelchair riders and those in power scooters, can experience what true equal access means. Now available on a Ford E450 chassis.
ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com
Model.......................................................................................Spirit of Mobility Seating Capacity..................................................................................Up to 22 Length................................................................................................23â&#x20AC;&#x2122;, 26â&#x20AC;&#x2122;, 28â&#x20AC;&#x2122; Width.................................................................................................................96â&#x20AC;? Height ..............................................................................................................110â&#x20AC;? Engine.....................................................................................................6.0L Gas Type of Fuel......................................................................................Gas or CNG Chassis...............................................................................GM4500, Ford E450 Air Conditioning..............................................Spheros by Valeo, Trans/Air, Thermo King or ACT Wheelchair Lift Option.................................................................Braun ramp Suspension..............................................................4-corner air suspension March/April 2019
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ARBOC Specialty Vehicles
ARBOC Specialty Vehicles
Spirit Of Freedom
Spirit Of Liberty
The Spirit of Freedom, built on the GM4500 cutaway chassis, utilizes General Motorsâ&#x20AC;&#x2122; standard suspension to create a low-floor, ADA-compliant bus capable of a 1:5 ramp angle; all with an exceptionally low price point. Utilizing the GM suspension drives down maintenance costs over the life cycle, making it comparable to any standard floor cutaway. The spacious 39-inch entranceway and low step height make this an ideal bus for airport and hotel shuttles, as well as transit agencies. Passengers of all mobility capabilities, including those using walkers, can experience what equal access for everyone truly means. Now available on the Ford E450 chassis.
The fully-accessible, low-floor Spirit of Liberty is a medium-duty 29to 34-foot rear engine shuttle bus. The Liberty features an open floorplan with no steps throughout the passenger area. Standard wheelchair zones are a spacious 54 x 30 inches. Passengers enter on a 34-inch wide, 1:8 sloped ramp (rated at 1,000 pounds) to a 37-inch pass-through between front wheelhouses. The Liberty incorporates lightweight technologies and proven ARBOC construction, resulting in best-in-class curb weight of 19,500 pounds. With a GVW of 25,990 pounds, the Liberty has the capacity to carry up to 37 passengers plus standees. Power is supplied by a 6.7 liter Cummins ISB diesel engine, coupled to an Allison B220 six-speed transmission on a proprietary chassis supplied by Freightliner Custom Chassis Corporation. CNG option is coming soon.
ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com
Model .....................................................................................Spirit of Freedom Seating Capacity..................................................................................Up to 22 Length................................................................................................24â&#x20AC;&#x2122;, 27â&#x20AC;&#x2122;, 29â&#x20AC;&#x2122; Width.................................................................................................................96â&#x20AC;? Height ..............................................................................................................115â&#x20AC;? Engine.....................................................................................................6.0L Gas Type of Fuel ..........................................................................................Gas, CNG Chassis...............................................................................GM4500, Ford E450 Air Conditioning..............................................Spheros by Valeo, Trans/Air, Thermo King or ACT Wheelchair Lift Option.................................................................Braun ramp Suspension ...............................................................OEM spring suspension or optional Liquid Spring or MOR/Ryde Page 56
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ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com
Model ........................................................................................Spirit of Liberty Seating Capacity..................................................................................Up to 37 Length.......................................................................................................30â&#x20AC;&#x2122;, 34â&#x20AC;&#x2122; Width...............................................................................................................100â&#x20AC;? Height .............................................................................................................120â&#x20AC;? Engine.......................................................................Cummins ISB 6.7L Diesel Type of Fuel................................................................................................Diesel Chassis.....................................................................................Freightliner XBA Air Conditioning .......................................Spheros by Valeo, Thermo King Wheelchair Lift Option.................................................................Braun ramp Suspension..............................................................4-corner air suspension
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TransitWorks
Home of the Best Full-Service Travel Plaza in Northern Illinois Featuringâ&#x20AC;Ś Ford Transit Small Bus With Wheelchair Lift Options The Ford Transit Small Bus from TransitWorks gives a traditional bus door walk-in entry which saves money on upfit and fuel economy over traditional cutaways. Benefits include: Built on the Ford Transit 350 with 144-inch long wheelbase and extended body; 3.7L V6 engine with 275HP; 38-inch wide doorway with built-in steps that are perfect for shuttle or transporter use; 84-inch high door opening that offers maximum clearance and more room for entry and exit; bus door features remote for quick and easy operation from the driver seat, or outside the vehicle to allow driver to better assist passengers entering and exiting the vehicle; seats up to 15 passengers, including driver; rear lift available for wheelchair transport; can hold up to four wheelchairs; and, exclusive SmartFloor flexible flooring system that allows moving and removing of seats to bring over 1,000 seating layout options.
TransitWorks 4199 Kinross Lakes Parkway Richfield, OH 44286 855-337-9543 Email: biz@transit-works.com www.transit-works.com
Seating for 175, Homestyle Cooking, Daily Specials, Buffet, Soup & Salad Bar, Full Menu, Carry-Out
(815) 562-5840
Super Salad Bar by-the-pound! Stromboli, Pizza, Pasta & more! Hand-Dipped Ice Cream!
(815) 561-9595
Designated Bus Parking and Pull-Thru Fueling Island
Bus Drivers & Tour Guides Eat free! Mini-Mall â&#x20AC;&#x201D; 2 Stores with over 5,000 sq. ft. of shopping!
Model............................................................................Ford Transit Small Bus Seating Capacity .......................................15 passengers including driver Length............................................................................................................264â&#x20AC;? Width.....................................................81.5â&#x20AC;? (97.5â&#x20AC;? including side mirrors) Height .............................................................................................................108â&#x20AC;? Engine..............................................................................................Ford 3.7L V6 Type of Fuel ....................................................................................................Gas Chassis ...............................................................................Ford Transit 350HD Air Conditioning ....................................................................................Factory Wheelchair Lift Option ..............................................................................Rear
ATM, Major Credit Cards accepted. I-39 & Hwy 38, Exit 99 Rochelle, IL
OPEN 24 HOURS
Please call ahead!
March/April 2019
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Educational Opportunities To Help Guide And Educate Companies On Expanding Bus Business
New Venture For Driving Results In The Bus Market With ‘BIG Wheels’
Driving Results, a provider of industry peer groups for the luxury ground transportation industry, is now offering a new educational group for strictly bus education. “With the continued rise in the bus category, luxury ground transportation companies are now expanding their fleets into this market. Driving Results recognizes the need to help guide and educate these companies. After many requests for direction and advice in this fast-growing market, Driving Results is introducing its new educational group, ‘BIG Wheels,’” according to the company. “BIG Wheels will offer educational opportunities to help companies expand their bus business. Members of this educational group will consist of owners, general managers, operation managers or fleet managers. Each company must have a minimum of 10 buses in their fleet (14-plus passengers), a current DOT number and be in satisfactory status to be accepted into this group.” The group will be co-facilitated by Managing Partner Arthur Messina and Educational Partner Tom Holden, of Rose Charters.
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Tom Holden
Arthur Messina
“The excitement of the BIG Wheels group was overwhelmingly received by major motorcoach manufacturers such as ABC Companies, Van Hool, MCI and Prevost. During the first year, each meeting will be located at a facility of one of the above motorcoach manufacturers,” according to Driving Results. “It will be my pleasure to help educate and facilitate the BIG Wheels group, as there is so much to learn within the bus industry,” Holden said. “By having the support of Van Hool, ABC Companies, MCI and Prevost, I will be able to tap into their expertise and resources, and help many companies learn so much more about the bus and motorcoach industry.”
March/April 2019
Messina added he believes many companies that have ventured into the bus market will join and see the benefits of this specialized group. The BIG Wheels group will launch in 2019, and will require companies to pass an application process in order to join. Contact Driving Results at 631-584-2273 or email Arthur@drivingresults.org. For the past six years, Driving Results has assembled peer groups within the transportation industry. With two groups focusing on affiliate managers and three groups for owners/general managers, Driving Results has a limited number of openings for new members. Driving Results also maintains a waiting list for companies looking to join any of the existing sold-out groups. It strives to help companies build their businesses through networking, best practices, relationship building and education. The group meetings focus on many topics that help increase profits, while driving sales and creating efficiencies. Visit www.Drivingresults.org for more information.
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Announced At UMA EXPO:
TEMSA North America Now Open For Business
TEMSA, a global manufacturer of buses and motorcoaches, announced the launch of TEMSA North America during the recent UMA EXPO 2019 in Fort Lauderdale, FL. “As part of the company’s strategic vision and investment for rapid regional growth, TEMSA North America will work directly with bus operators to furnish parts, service and warranty support as well as to connect them with new vehicles from the company’s innovative line of coaches,” according to a TEMSA press release. “With more than 1,000 vehicles already traveling the roads of North America, TEMSA is among the largest and fastest-growing manufacturers of coach buses operating in the United States and Canada today. One of the most trusted transportation brands worldwide, TEMSA is intensifying its focus on the North American market as part of the company’s strategic vision.” To support its growth plan and North American customer base, TEMSA has opened a national service center in Orlando,
FL, and will open dedicated service centers in New Jersey, Illinois, Texas and California.
“TEMSA North America’s field service technicians and mobile service vans are positioned and poised to provide service across all five regions in North America,” according to the company. “TEMSA’s partner network will rapidly expand over the course of the year, with more than a dozen third party service and warranty locations planned to open by the end of 2019.” “As a global manufacturer, it’s critical that every customer has a truly excellent experience when working with the TEMSA brand, regardless of where they are in the world,” TEMSA CEO Hasan Yildirim said. “By establishing a more direct relationship with our North American operators, we’re
setting a customer-centric foundation for major growth in the years ahead.” “In addition to product quality and a clear focus on the customer, TEMSA is known in the commercial vehicle market for a steady stream of innovation and for its strides to support smart city initiatives,” according to the company. “TEMSA represents one of the few automotive manufacturers offering alternative models of electric coaches, with two vehicles ready for serial production, and plans an autonomous bus for 2022.” “Our focus on the changing needs of bus operators and passengers is making TEMSA one of the most sought-after transportation brands in the world,” Yildirim said. “We look forward to building upon our tradition of product excellence to capture the increasing demand for both coach buses and for TEMSA’s transit buses, which will help us serve even greater numbers of customers across America.” Visit www.temsa.com for more information.
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March/April 2019
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BYD Names Assurance/Quality Control And Safety Management Professionals
Battery and battery-electric vehicle manufacturer BYD (Build Your Dreams) has added two transportation professionals to its Lancaster, CA, manufacturing plant team. They are Peter Hale, now serving as quality assurance/quality control (QA/QC) manager, and Robert Matute, as safety manager. Hale brings 35-plus years of public transit and private sector bus manufacturing experience from the U.S. and overseas, most recently serving for six years as an assistant project manager for the Los Angeles County Metropolitan Transportation Authority (Metro). He served as the technical liaison with original equipment manufacturers (OEMs), and oversaw new builds of full electric buses, carried out new vehicle inspectors for compliance, signed off completed products and served as an overall technical advisor. Matute will oversee all aspects of safety, including compliance with local, state, and federal rules and regulations, including California’s Occupational Safety and Health Administration (Cal/OSHA) and
the Environmental Protection Agency (EPA). He will develop and implement an updated facility management program including preventative mainte-
nance and life-cycle requirements; provide ongoing safety training and awareness; conduct and document facility inspections; and oversee environmental health and safety. Matute has more than 20 years of safety management experience in assessing, designing and implementing safety guidelines. Prior to joining BYD, Matute served as the safety project coordinator for the Peter Hale
Robert Matute
Nevell Group, responsible for assisting in the management/administration of the company’s corporate safety program where he coordinated the training of workers on safety law and regulations, conducted job site safety inspections and managed safety documentation. With a Bachelor of Science degree in physics from Sacred Heart University, Matute has received numerous industry training credentials. Since it first opened in 2013, the Lancaster manufacturing plant has grown from 106,000 square feet and a workforce of a few dozen to a facility that now covers more than 546,000 square feet and employs more than 700 workers. “The firm is the only electric vehicle manufacturer in the U.S. to have an allunion workforce. BYD’s diverse plant workforce is currently comprised of 85 percent minority employees,” according to the company. Visit www.BYD.com for more information.
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Freedman Seating Commemorates 125 Years:
ADVERTORIAL
Founder Hyman Freedman Received Honorable Mention At Columbian Exposition
It was over 125 years ago when Hyman ing his MBA from Harvard University. In Freedman and his employer, Columbia 1992, he returned to Chicago to focus on Cab Company, exhibited at the 1893 strategic planning and operations at FreedWorld’s Columbian Exposition in man Seating, where he would eventually Chicago, IL. become president and now serves as CEO. Hyman Freedman exhibited in the Dave Cohen, general manager, graduTransportation Building (now Rogers ated from Colorado Mountain College in Park in Chicago). An elaborately deco1978. He managed and lived on a farm for rated golden arch surrounded the main enfour years until joining the family business trance, and the interior design resembled in 1982. a Roman basilica. Planners divided the Current President, Dan Cohen, began his exhibits into three parts: railway, marine, career in sales. After graduating from the and vehicle. According to the official University of Denver in 1983, he spent six event directory, Columbia Cab Company years with Lettuce Entertain You, managfeatured baby carriages, stools and other ing several restaurants and food service opsmall furniture. erations. He joined Freedman Seating full After the World’s Fair closed in October 1893, celebrations con- time in 1989 as sales manager. tinued. On June 26, 1894, Hyman Freedman was awarded a diploma “The company has gone through sizeable increases in revenue, of honorable mention for his upholstery skills at the event. As the workforce and space in the 21st century. Global partnerships, new 20th century approached, Freedman began making seat cushions for markets and lean manufacturing have made Freedman Seating one horse-drawn buggies. Prior to the Great of the world’s largest specialty seating Depression, the Hyman Freedman Commanufacturers, serving OEMs, dealers, oppany patented several spring structures erators and government agencies,” accordand other seating-related technologies. A ing to the company. changing economy and advancements in A team of nearly 1,000 employees work transportation would bring opportunities out of two facilities, one in Chicago and the with delivery trucks. Hyman began makother in Rochester, IN (dba Freedman Moing driver seats for delivery companies. bility Seating), along with sales represenToday, Freedman Seating supplies driver tation across the United States. Today’s seats for major package handling services headquarters is located on Chicago’s west including UPS, FedEx and the United side, at 4545 W. Augusta Blvd. Once home States Postal Service. to Motorola, the 500,000-square-foot office Hyman continued to build the family and factory has an extensive history of 1894 award. business alongside his son, Paul Freedman. manufacturing. The growing company would expand into new markets throughout “Over a century after Hyman Freedman began his work in upholthe 20th century, making passenger and driver seats for commercial stery and seating, Freedman Seating’s core values have not vehicles, RVs, school buses, etc., and even office furniture. changed,” according to the company. “The family owned-and-operThird generation leadership came with Gerald Freedman, who ated business is committed to meeting the highest standards in qualgraduated from the Illinois Institute of ity and service. In doing so, Freedman Technology in 1959, with a degree in enSeating continues to be an industry leader gineering. as modes of transportation have advanced “Although he worked with the company from horse buggies to delivery trucks, throughout his education, ‘Jerry’ went fullbuses, trains and more.” time the year he graduated. The eventual See an expanded timeline of major compresident and CEO continued developing pany events and learn how Freedman Seatnew products and patenting technologies ing will be celebrating 125 years online at that would lay a foundation for Freedman www.freedmanseating.com/125years. Seating to become North America’s leadFreedman Seating is a seat manufacturer ing supplier of passenger seating soluin Chicago; designing, engineering and tions,” according to the company. manufacturing seat related products for Gerald Freedman currently serves as many different markets, including small 1960 shock-free drivers seat. chairman of the company. By the 1990s, bus, mid-size coach, heavy-duty transit, the fourth generation of family executives would include Craig rail, marine, delivery truck and paratransit. Freedman Seating is an Freedman, Dave Cohen and Dan Cohen. ISO 9001-registered company, with an on-site A2LA Accredited After graduating from Northwestern University in 1988, Craig Mechanical Testing Lab. Freedman worked as an analyst with Morgan-Stanley before pursuVisit www.freedmanseating.com for more information. March/April 2019
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MCI Showcases J-Series Coaches And All-Accessible D45 CRT LE During UMA EXPO
Motor Coach Industries (MCI), a U.S. subsidiary of NFI Group Inc., greeted 2019 by showcasing several products during the 2019 UMA EXPO, in Fort Lauderdale, FL. “This included the 2019 MCI J4500 and shorter J3500 coaches, along with the allaccessible MCI D45 CRT LE, designed for commuter rapid transit and featuring a breakthrough patented Low Entry (LE) vestibule,” according to MCI. “The new MCI D45 CRT LE is a gamechanger, due to its modern styling, patentpending Low Entry (LE) vestibule design and curb-level automatic ramp offering lower dwell times,” MCI said. In addition to a battery electric version with orders being taken now for 2020 production, MCI is also developing new highfloor D models that fully launch the next generation D-series, with demos planned for 2019. “The D45 CRT LE underwent extensive passenger testing in the Bay Area and New York City with high passenger approval ratings. And during 2018, it passed Altoona reliability testing required for all new bus services for federally-funded public transit systems procurement. Already, MCI has booked significant orders to be delivered in 2019. “The revolutionary D45 CRT LE is designed for comfort and to speed boarding of all passengers, including those with mobility devices,” according to MCI. The model on display at the MCI UMA EXPO booth featured a custom interior specifically designed for a Silicon Valley employee commuter service. MCI executives were also on hand at UMA to discuss the company’s all-electric CHARGE series coming in 2020, and provided opportunities for visitors to watch the latest pilot test for the J4500e CHARGE. MCI’s move to all-electric will be led by two models under the CHARGE brand — Page 62
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the J4500e and D45 CRTe LE, followed by the rest of MCI’s model range with a focus on public transit and employee shuttle segments. The electric architecture incorporated in the MCI J4500e features a high-torque Siemens 2130 LB FT electric drive system, with a planned range to meet long-distance applications, and a Nickel Manganese Cobalt (NMC) battery at 450 kWh, with a high power plug-in battery to fully charge in under three hours. MCI will also apply its battery-electric platform to the D45 CRT LE Commuter Coach, followed by the electric 35-foot MCI J, giving operators a comprehensive choice in purpose-built, all-electric coaches. “Overall, the MCI 35-foot J3500 was developed as a result of listening to customers, with a coach to fit smaller groups,” according to the company. “Sharing all the styling, performance and maximum parts commonality with the 45-foot MCI J4500, the new MCI J3500 seats up to 44 passengers with best-in-class interior, the largest baggage and payload capacity among all 35-foot vehicles and again, top maneuverability. The J3500 allows our operators to explore new revenue opportunities with an easy transition into their operation, featuring common parts, interior and driver’s area.” “We enjoyed an extraordinary UMA Expo that included a lot of product and service news for our operators,” MCI President Ian Smart said. “For the last three years, MCI has consistently met product innovation targets and delivered steady improvements in manufacturing, customer service, parts and training. Our team at UMA was able to discuss what was in our booth, what’s arriving in the next 18 months and longer-term initiatives.” Visit www.mcicoach.com for more information.
March/April 2019
Complete Coach Works Announces New Website
The completely revamped website (www.completecoach.com) features a streamlined and simplified design, improved functionality, and enriched content to help transit operators make well-informed decisions about their transportation needs and goals. “With a fresh look and feel, the new site affords users the opportunity to navigate through CCW’s service offerings with ease. Delivering a fully responsive experience, the new website gives users a seamless transition from desktop to mobile browsing,” according to the company. CCW Marketing Manager Kallie Arevalo added, “The website has been a labor of love, and represents the culmination of an enormous amount of work from both the marketing and design teams within CCW. As we strive to improve every aspect of our on and offline presence, flagship projects such as this not only give us a huge amount of pride, but also demonstrate our commitment to excellence.” CCW’s new website will be regularly updated with company related projects, accomplishments and events. Visitors are encouraged to explore the new website and sign up for CCW’s mailing list to receive direct emails on the company’s latest news. “A lot of thought went into how we would organize the abundance of information we have to relay to our customers, potential customers and job seekers. We are thrilled to debut our new company website,” CCW Director of Sales and Marketing Brad Carson said. “This website redesign is truly another way CCW is committed to creating the best experience for our customers.”
“Complete Coach Works (CCW) is a U.S. bus remanufacturing and rehabilitation company, and a leading provider of a vast array of transportation solutions with over 30 years of dedicated service in the transportation industry. Contact Brad Carson at 800-287-7253 or e-mail bradley@completecoach.com for more information.”
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ABC And Partners Offer New Van Hool CX45E All Electric Bus
“Electric vehicles are gaining traction in the U.S. market, and ABC Companies and partners Van Hool and Proterra are poised to lead the switch to electric with the introduction of the Van Hool CX45E All Electric Bus,” said ABC. “The dynamic is changing, and the market is primed for this technology,” ABC Executive Vice President & Chief Commercial Officer Roman Cornell said. “Along with bringing our innovative new coach to market, we are also focused on preparing our customer-base for acceptance and adoption of a technology that will forever change the transportation landscape,” added ABC President & Chief Executive Officer Dane Cornell. As the exclusive distributor of Van Hool equipment in North America, “ABC affirms to define the category with the release of this first-ever all electric model developed and manufactured by market-leaders Van Hool and Proterra. The Van Hool CX45E integrates all the specifications onboard the popular CX-coach platform with one distinctive exception — the switch from diesel power to Proterra’s battery-electric drive-
train and supporting components,” according to ABC Companies.
ARBOC Specialty Vehicles, LLC®, a U.S. subsidiary of NFI Group Inc., has announced it was awarded a purchasing agreement by the Florida Department of Transportation for up to 500 fully-accessible Spirit of Equess® low-floor, medium-duty buses over a five year period. The contract was procured through, and will be delivered by, ARBOC’s largest U.S. dealer, Creative Bus Sales, Inc., of Jacksonville, FL. “The Equess is ARBOC’s fully-accessible medium-duty, low-floor transit and shuttle bus constructed on our own purpose-built chassis that recently passed the Federal Transit Administration (FTA) Model Bus Testing Program at Altoona, PA,” ARBOC President Don Roberts said. “The Equess is quickly gaining nationwide interest. We are very pleased to be chosen for the FDOT contract, and will adjust our production schedule as required to accommodate orders received by the various Florida agencies.” FDOT is an executive agency whose pri-
mary responsibility is to coordinate the planning and development of a safe, viable, efficient and balanced state transportation system, serving all regions of Florida. The state procurement contract enables agencies to purchase buses off a price list from several manufacturers. The one-year contract, for both 27-foot and 30-foot Equess buses, is available to all transit agencies in Florida, and has up to four yearly renewals. No firm orders will be booked into the backlog by the company until an agency issues a purchase order. Creative Bus Sales is ARBOC’s largest U.S. dealer, having multiple locations across the United States and over 200 employees dedicated to serving the industry’s needs. “We look forward to working closely with FDOT and ARBOC to provide accessible transit solutions throughout Florida,” said Ray Cullers, of Creative Bus Sales. ARBOC currently holds purchasing agreements with Metrolinx (Ontario),
“In addition to the long-term value of battery-electric buses, we are proud to bring a truly zero-emissions solution to our industry,” ABC Senior Vice President, Commercial Operations, Jay Oakman said. “While Van Hool and Proterra bring laser-focus expertise to the design-build aspect of the project, the crucial aspects of charging and infrastructure are also well-supported via Proterra’s scalable and proven depot charging system.” Adopted by major OEMs in automotive, transit bus and coach bus industries, Proterra offers multiple solutions that fit individual user demands for charging requirements. For the CX45E, powering up is a simple as plugging in a standard J1772CCS Type-1 charger.
The CX45E All Electric prototype is currently undergoing field and bench testing to optimize performance and reliability. Information regarding performance range, battery-reliability and charging, as well as numerous simulations that replicate real-world conditions and applications are being compiled as tests are completed and validated. Comprehensive results and reports from Phase I testing can be accessed through ABC’s Commercial Group. Those people interested can contact their ABC account representative to request a confidential presentation and findings. A prototype of the Van Hool CX45E is slated for debut in the U.S. by Q4 of 2019, with production models available for customer delivery following shortly thereafter. The ABC Companies management team and sales engineers, along with Proterra representatives, were at the 2019 UMA EXPO, in Fort Lauderdale, FL, to answer questions and provide more information about the Van Hool CX45E. The CX45E introductory video can be viewed at www.abc-companies.com.
ARBOC Awarded Contract For Up To 500 Spirit Of Equess Buses For Florida
Houston-Galveston Area Council (HGAC), and General Services Administration (GSA), as well as state contracts with Georgia, Minnesota, Pennsylvania, Washington, Arizona, New Mexico, Colorado, California, New York and Virginia. ARBOC is a North American low-floor, body-on-chassis (cutaway) bus manufacturer, serving transit, paratransit and shuttle applications. “With more than 3,000 buses produced, ARBOC leads the low-floor cutaway bus market by providing unsurpassed passenger accessibility and comfort. ARBOC also offers the Equess and Liberty, medium-duty buses for transit and shuttle applications,” according to the company.
March/April 2019
Visit www.arbocsv.com. BUSLINE
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Prevost’s ‘Big Reveal’ At UMA
Approaching its 95th anniversary, Prevost held its “Big Reveal” including refreshed styling, design enhancements and new componentry on three coach products during the 2019 UMA EXPO.
“An all-new look for the X3-45, an opulent seating configuration available for the H3-45, and a second door on the Volvo 9700, topped a list of new features,” according to Prevost. “These improvements and enhancements were predominately driven by feedback we received from customer roundtables, meetings and focus groups, as well as many market visits,” Prevost Vice President/General Manager Francois Tremblay said. Prevost X3-45® — Enhancements To Reduce Fuel Consumption “The totally redesigned X3-45 is our piece de resistance,” said Tremblay. “Its fresh look makes this popular coach a much more modern product and most importantly, the design changes have improved fuel economy by up to 10 percent.” The re-styled coach was unveiled before more than 300 customers and members of the press during the EXPO’s Sneak Preview. The video of the launch event has been viewed more than 6,000 times on Facebook. “The changes started with reshaping the entire front fascia to improve airflow and visibility. Added slant to the two-piece windshield and a flush windshield gasket are aerodynamic tweaks that also enabled the dramatic improvement in fuel consumption. Revisions to the rear cap closely match the front fascia with the addition of a peripheral upper lip,” according to the company. Additional changes include a more rigid structure for safety, integrated headlamps for ease of maintenance, a roomier wheelchair lift area, and enlarged windows to improve passenger visibility. Visibility, safety, and comfort for the driver were also priorities in the redesign. The inward-slanted windshield Page 64
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and narrower posts expand front and side views and reduce blind spots. A front gutter catches dirty water from the wiper to keep the side windows clean and clear. A Scissoroperated sunshade completely covers the windshield to fully protect from glare of the sun without additional attachments or rods. The new X3-45 will be available in the third quarter of 2019. The Prevost H3-45® Further Refined “The H3-45, admired for its stately curb appeal, was displayed with new options,” according to Prevost. “An elegant, high-end seating option, configured in a spacious 2+1 layout and affixed to an adjustable slide track to accommodate 22 to 34 passengers, was debuted. “Each seat offers a standard cup holder, personal table, 110v/USB outlets and foot rest. “The reclining seats with optional leg support are ergonomically designed and constructed to maximum width, which means first-class travelers and professional sports teams can now enjoy an even more luxurious Prevost motorcoach,” Prevost added. Additional options showcased in the H345 were: a surround camera system, to aid the driver in maneuvering in traffic and in
tight spaces; exterior perimeter lighting for improved visibility at the curb and luggage bays; and the Icomera onboard entertainment system that allows passengers to control their own entertainment wirelessly. Volvo 9700 — Options Add Versatility “The Volvo 9700 coach has always delivered affordable luxury and functionality,” said Tremblay. “New options are now available.” They are: n Adjustable Seat Tracks: The new tracks — standard beginning with the 2019 model — allow operators to configure the seats to accommodate a specific number of passengers at any time. Each seat slides easily in its track — or can be removed entirely. n Second Entry Door: There’s now an option to purchase the Volvo 9700 as a twodoor shuttle. Fitted into the mid-section of the cabin, the second door allows passengers to board and deboard the coach with greater efficiency. There is space for a wheelchair lift to fit beneath the stairwell. It can be installed during production or as an aftermarket upgrade. Also, the onboard restroom, with a two-tank freshwater flush system, is situated off the mid-door entrance. n North American–style Mirrors: European-style rearview mirrors mounted high on the front panel are a standout feature on the Volvo 9700. However, beginning with the 2019 model, customers have the option for a lower North American placement mirror — previously available only as an aftermarket switch-out. Visit www.prevostcar.com.
Midwest Bus Corp’s Nevison Inducted Into Hall Of Fame
The New York Public Transit Association’s (NYPTA) Hall of Fame recently honored Gordon Nevison at the organization’s 2018 Public Transit Conference, in Albany, NY. Nevison is a manufacturers’ representative for Midwest Bus Corporation and Byk-Rak LLC. He is also the former president of The Nevison Group. Nevison has worked in the transit industry for more than 43 years. He established one of the first transit management companies in Canada, and is a founding member of the CanaGordon Nevison dian Transit Heritage Foundation. “Nevison impacted transit through his work with several OEM manufacturers in North America, and has been a mentor to many successful transit executives by sharing his knowledge, expertise, integrity and work ethic,” according to NYPTA. “He joined NYPTA as one of its first corporate members in 1981 under Bus Industries of America (Orion). Over the years, Nevison was a member of several committees, and served as a board member and co-chair of the corporate committee for more than a decade. He was instrumental in developing the format for the association’s fall conference and expo, as well as supporting the event.” Visit www.midwestbus.com for more information.
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2019 UMA Expo:
Continued From Page 33
Presley: “As Becky (Weber) mentioned, the U.S. Highway Trust Fund, which pays for highway maintenance and new roads, is running out of money. It hasn’t been adjusted since President Clinton was in office. And, since today’s newer cars are more fuel efficient, while electric vehicles are also increasing in numbers, this is all putting an extra strain on the level of fuel tax money needed to support the Highway Trust Fund in the future. “Recently retired U.S. Representative Bill Shuster, who was chairman of the House Transportation Committee, recommended ‘on his way out the door’ that our industry’s fuel tax exemption be discontinued. He suggested the same for the public transportation industry, and was also in favor of raising fuel taxes by another 20 cents. “It’s been bounced around for a long time in Washington, D.C., to begin some type of vehicle mileage tax. “I would say right now, our industry is under some threat of losing its partial fuel tax exemption.” Weber: “There are leaders involved with transportation who believe that our current fuel tax system is no longer an adequate way to fund the nation’s transportation infrastructure, and that perhaps a mileage tax is more fair and reasonable. “It’s important to remind people that (bus and motorcoach use) reduces traffic congestion and overall fuel usage, takes cars off the road and reduces CO2 emissions. Our industry is part of the solution, not part of the problem, in terms of fuel usage and savings. We need to have a seat at the table, when it comes to discussing new forms of taxation. We can’t be asleep at the wheel.” Question: Was there a recent success with UCR (Unified Carrier Registration) fees as it related to school buses? Weber: “Yes, that was a great win for our industry as a whole. Motorcoach operators have to pay UCR fees, but school buses have never been included. Over the last few years, however, some states, in frankly a blatant revenue grab, decided that school buses should also be charged UCR fees. “Our industry came together, led by the National School Transportation Association, and joined by UMA, ABA and many other national, regional and state bus and school bus associations, to join in that fight,” Weber said. “A hearing was conducted, and it was decided UCR fees for school buses would no longer be collected.” Question: Have there been new fee proposals for buses/motorcoaches from U.S. National Parks? Tetschner: “The National Park Service has a backlog of maintenance and other improvements that it wants to make. There is a strong focus to fund those improvements, as well as take greater care of issues related to vehicle congestion. As a result, new Commercial Use Authorization (CUA) fees are appearing. “As an industry, we have been working with national parks to gain better clarity as to who needs to pay those fees. Is it the tour operator? Is it the charter operator? “We have also been finding, especially for those companies operating tours, that along with a CUA fee, there can be an additional charge of $5 per person to take passengers into a park. Again, clarity is being sought about such fees.” Tetschner added that increased national park fees would be a great topic for operators to bring up when meeting with their federal legislators during the upcoming fly-in. Question: It also seems like more cities and airports are charg-
ing visiting bus and motorcoach operators added fees. Can you provide an update on that issue? Presley: “After our industry was deregulated in the 1980s, there were members in Congress who became frustrated that many states and cities were still trying to regulate transportation providers. Therefore, in 1994, Congress passed the FAAAA Act. This basically eliminated permit requirements that specific states, cities, towns and airports were requiring. Because of that action, our industry has basically enjoyed 20-plus years of not having to deal with such bureaucratic messes. However, memories are short, and revenue is always short as well. This has led to various cities, towns, and especially airports, to look for new ways to generate revenue in the form of pesky fees. “There have been successes (within the courts) on that matter. One ruling is that while (an entity) can require a permit, it can’t require a bus/motorcoach operator to put a permit’s decal on a vehicle. This basically defeats the purpose of the permit. Therefore, a lot of cities have pulled back on issuing new permits and fees. “This problem, however, still persists. We (UMA) have joined with ABA in filing a petition with the Federal Motor Carrier Safety Administration to enjoined San Francisco International Airport from its inspection and permit requirement. We are awaiting word on that ruling, and will be pursuing other legislative solutions as well.” Question: Why is participation in the UMA Motorcoach Travel PAC so important? Tetschner: “Let’s be honest, the way things get done in Washington, D.C., is with money. That PAC is our vehicle to raise money and to have influence. If you join our PAC, which is a separate organization from UMA, those funds are raised to support candidates who are most likely to support our positions. “Your company cannot join our PAC (due to federal law). The PAC is only for individuals. You can only support the PAC with individual money. This is money from your personal account, not corporate account.” Weber: “Let me address the value question as it pertains to the UMA Motorcoach Travel PAC. A person may ask, ‘What am I getting in return?’ I will provide my best illustration. We needed the PAC to help support members of Congress who helped defeat a proposal to increase your minimum insurance limits. “We are potentially facing that threat again. Therefore, it’s important to constantly work with new members of Congress. Onethird of Congress is new. These are people who were not around for previous fights. We have to do a lot of educating, and unfortunately, there is not one motorcoach operator currently in Congress. “Our ultimate goal with the PAC is to help your companies thrive, grow and better serve your customers.” Tetschner: “I will add one thing that people must constantly be reminded about — we (buses/motorcoaches) are the safest industry on the road today, with the fewest number of fatalities. As Becky (Webber) said, one-third of Congress is new. They may have never heard our safety message before. We have to constantly start at ground zero to tell people exactly what this industry is about, how safe we are, and how certain regulations can be so crippling.” Weber: “There is not one association worth its salt in Washington, D.C., that does not have a strong, healthy and growing PAC. You (UMA members) have done an amazing job, over the past several years, to build this industry’s PAC to a healthy level. This allows us to support members of Congress who are going to support our industry.” n March/April 2019
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Motor Coach Industries (MCI)
5Star Specialty Programs
Motorcoach manufacturer, Motor Coach Industries (MCI), also produces conversion shells and sells parts and pre-owned equipment, along with having a network of service facilities in place.
Supplying various types of insurance services to the transportation industry is 5Star Specialty Programs. Shown, left to right, are Tara Carmody, commercial underwriter - public auto program; and Tammy Houston, manager.
ProAir
CBM US Inc.
ProAir is a manufacturer, distributor and installer of air conditioning and heating systems to the specialty vehicle industry. Shown is Kyle Lucas, warranty administrator.
CBM US Inc., supplies spare parts for motorcoaches, buses and trams. Shown, left to right, are Walt Supplee, sales manager; Mathias Urban, director; and Robert Khanoyan, marketing director.
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Prevost Lancer Insurance Company Among the various product offerings for the transportation industry from Lancer Insurance Company are bus and limo, general and physical damage insurance.
As a manufacturer, Prevost offers a product and service lineup that includes motorcoaches, conversion shells, parts and repair resources, as well as customer and warranty support.
Vanner Inc. Among the products provided by Vanner Inc., are inverters and converters. Shown, left to right, are Doug Adams, North American bus market manager; Pete Duffy, senior electrification engineer; Steve Funk, president; and Chris Collet, vice president of heavy duty bus and bus electrification markets.
Motorcoach Tire Sales, LLC Motorcoach Tire Sales, LLC, supplies tires to the North American tour bus and motorcoach industry. The company partners with select major manufacturers. Shown is Bill Kaiser, president.
Complete Coach Works (CCW)
Bitimec Wash-Bots
Complete Coach Works (CCW) offers collision repair, interior rehab, fleet alternative fuel conversion and vehicle remanufacturing to the bus and motorcoach industry. Shown is Jay Raber, regional sales manager.
Bitimec Wash-Bots, Inc., supplies various vehicle washing, cleaning and odor control products to the bus and motorcoach industry. Shown, left to right, are Christian Murillo, office manager; and Bruno Albanesi, president. March/April 2019
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Sardo Bus & Coach Upholstery ABC Companies An exclusive U.S. distributor of new Van Hool products, ABC Companies also specializes in collision repair, financial services, parts and used bus sales and offers various service facilities.
Services and products available from Sardo Bus & Coach Upholstery include seat cover replacement, upholstery and refurbishing work, flooring materials and fabrics for the bus and motorcoach marketplace. On-site installations can be provided by the companyâ&#x20AC;&#x2122;s mobile road crews.
Transportation Insurance Brokers (TIB) BITZER BITZER supplies the bus and motorcoach industry with air conditioning parts and systems. Shown are Natalie Van Dyke, transport sales manager for North America; and, Alexandre St-Charles, regional sales manager for Quebec and the Atlantic provinces.
Among the types of insurance provided by Transportation Insurance Brokers (TIB) are bus & limo and workersâ&#x20AC;&#x2122; compensation. Shown, left to right, are Tom Foley, regional vice president; Brandon Freigher, director of sales; James Wishengrad, account executive; Charles Brower, regional vice president; Jeff McAnany, executive vice president; and Ben Cook, account executive.
AngelTrax
J&J Chemical
Among the various products provided for the bus and motorcoach industry by AngelTrax are vehicle monitoring systems and video surveillance equipment. Shown are Eddie Dixon, national sales manager; and Janis Williams, Florida sales executive.
J&J Chemical Co., supplies bus washing products including brushes and chemicals; interior bus cleaning items; odor control products; and chemicals for toilets. Shown, left to right, are Jaiker Cham, Latin America/Caribbean sales manager; and Todd Brooks, customer service manager.
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Shriver Transportation Insurance Agency, LLC Irizar USA LLC A manufacturer and supplier of various types of buses and motorcoaches is Irizar USA LLC. The company also supplies parts as well as customer service, financing and warranty support.
Shriver Transportation Insurance Agency, LLC, provides different types of insurance including bus & limo, physical damage and workers compensation. Shown, left to right, are Chris Lang, account executive; and Michael McDaniels, vice president.
Relational Bus Systems (RBS) Relational Bus Systems (RBS) provides computer software systems, consulting and training for the bus and motorcoach marketplace. Shown, left to right, are Chris Barown, senior software engineer; Laura Horvath, tour specialist; and Jonathan Mead, software engineer.
Thermo King Corporation Thermo King Corporation provides HVAC systems for such vehicles as buses and motorcoaches. Shown, left to right, are company representatives Steve Johnson and Neil Tamppari.
Dixie Electric A supplier of alternators, generators and starters for the bus and motorcoach industry is Dixie Electric. Shown, left to right, are Dennis Kirby, U.S. sales manager; and Phil Simpson, territory manager.
CHTC Bus Group CHTC Bus Group is a motorcoach manufacturer that also provides financial and customer support services and parts to the bus and motorcoach industry. March/April 2019
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BYD Motors Inc.
RRL Insurance
BYD Motors Inc., provides a variety of motorcoach and transit bus vehicle options. The company also supplies parts as well as customer service, financing and warranty support.
RRL Insurance provides insurance products to companies across the country. This includes charter bus, public livery and limo insurance. Shown is Paul Zizzo, CEO.
BCE
BRC Group
BCE srl produces electric and pneumatic door opening devices for buses. Shown, left to right, are company representatives Paola Bonetto, Claudia Bonetto and Jessica Cellura.
Among the products and services provided by the BRC Group for the bus and motorcoach industry are collision repair, parts, and vehicle painting and refurbishing. Shown is Brad Field, president.
Stertil-Koni USA, Inc.
Samsara Among the products from Samsara for the transportation industry are cloudconnected cameras that provide complete video visibility. Shown, left to right, are Priscilla Liu, campaigns manager; Jenna Lawson, event marketing manager; Angelina Elhassan, team manager, field and event marketing; and Jessica Whitney, field marketing manager.
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A supplier of various types of lifting and maintenance equipment, along with parts, for the bus and motorcoach industry is Stertil-Koni USA, Inc.
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Always close to you
Irizar USA 100 Cassia Way, Henderson 89014, NV
www.irizarusa.com
+1 702 431 0707
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