Work

XP Training Ltd

Work XP Training Ltd is a local training and work experience provider, based at the Malvern Hills Science Park. Offering a unique combination of workshops, training programmes, online software developer training and work experience packages, starting at just £48 per person for a half-day workshop.

The training is aimed at young people hoping to or starting work for the first time. It is also suitable for people changing their career and wanting a skills boost. With an emphasis on work readiness and business etiquette, the training and experience provided can help build confidence and set appropriate expectations, benefitting the employer by helping the new recruit to be productive sooner. Workshops include, Basic Telephone Skills, Business Writing Skills, Teamwork, Problem Solving, Digital Skills and Employability Skills. For further information contact: info@workxptraining.co.uk or call 07784 921756 www.workxptraining.co.uk

For any training suggestions, please email training@hwchamber.co.uk

There are many reasons why UK companies choose to trade internationally. Business growth and increased market share, increased sales and profits, and to spread risk are to name a few, but what about the disadvantages of trading globally.

What are some of the challenges that businesses can face daily when interacting with their foreign business associates?

Some of the immediate disadvantages that spring to mind are potential cultural and language barriers. Communication in business is key to developing great business relationships and ensuring that your goods and services move freely and efficiently and reach the consumer in good time. Poor communication can lead to delays in goods and services and potentially increased costs, dissatisfied customers, poor customer service ratings and ultimately a loss in repeat business, which could leave your reputation in tatters!

So, what are the skills needed to ensure that you can successfully navigate your business relationships across the water when trading internationally?

Here are our top 3 recommendations:

1. Develop your communications skills - take time to develop both your written and verbal skills. It’s essential for any business professional who aspires to expand their business into global markets.

2. Improve your networking abilities - networking is no longer confined to attending a meeting via platforms like Teams or Zoom or attending an event. Creating a global networking base on LinkedIn, Instagram, Facebook and other social media platforms is now becoming the norm. Be familiar with what social media platforms are preferred in which countries and which ones are a definite no go!

3. Emotional intelligence and resilience – building these critical skills and having the ability to understand those you engage with, especially where there may be cultural or language barriers, are hugely important. These skills will allow for a deeper connection; a greater perspective and appreciation of others’ needs and help build and retain meaningful working relationships.

Of course, you don’t have to be trading internationally to develop these skills. Any business professional or business would benefit from investing in training to upskill or develop their team. The Chamber offer a broad portfolio of training courses, leadership workshops and international trade courses to support and grow your people and business. To find out more, visit our website: hwchamber.co.uk/training

We would like to hear from you!

Whilst continuously expanding the training offering, the Training department are always looking for new ideas for courses. It’s great to understand what topics will be most beneficial to local businesses.

For any suggestions, please email training@ hwchamber.co.uk

More information about each training course and upcoming dates can be found on the Chamber website - www.hwchamber.co.uk/events-andtraining-calendar