We are excited to welcome you to the completely renovated adult-only (18+) Divi Carina Bay All-Inclusive Beach Resort & Casino and Oceans at Divi Carina Bay on the beautiful island of St. Croix.
This resort guide will help you make the most of your stay by informing you of our amenities and services. We always try to provide you with the latest information, but please note that our offerings are subject to change without notice. Should you have further questions, our staff is more than happy to assist you. Simply stop by our Concierge Desk or Front Desk, or dial ext. 701/702. If you need resort assistance prior to arrival, please call 340-773-9700.
Our entire team is dedicated to making your stay unforgettable. From the moment you arrive, we’re here to ensure you feel welcome, relaxed, and completely at home. Thank you for choosing us for your getaway—we look forward to making every moment of your time with us truly special.
We wish you safe travels and a wonderful vacation!
Thank you,
Management Team & Staff
ACTIVITIES
There’s always something fun to do at our resort and on the beautiful island of St. Croix!
• Beaches – All beaches on St. Croix are open to the public. There are plenty of deserted beaches throughout the island, but access is sometimes difficult. Please speak with our Front Desk team for suggestions and directions before heading out.
• Activities – For a list of this week’s activities, please visit the Front Desk.
• Shopping – You’ll find great shopping in Christiansted and Frederiksted. For directions, please visit the Front Desk.
• Sightseeing – There’s so much to see on St. Croix! Explore lush gardens, scuba dive with colorful sea creatures, take a guided island tour, indulge in a rum tasting, and so much more. For additional sightseeing tips, visit www.diviresorts.com/carina-bayisland-activities.htm
• Water Sports – Our on-site water sports center is located facing the beach, just west of the Waves Marketplace dining room. Take advantage of kayaks, snorkeling gear, paddleboards, and more.
• Carina Bay Casino – Test your luck at our casino, which is conveniently located across the street from our resort. To enter the Casino, guests must be at least 21 years of age, and a valid ID is required. Visit www.carinbabay.com for more information on promotions and entertainment. For a free golf cart shuttle ride to the casino, please visit the Front Desk.
For more information on activities, please visit the Front Desk or dial ext. 701/702.
ACTIVITIES DESK
If you need information on our resort amenities and activities or help booking island excursions and navigating the island, stop by our Concierge Desk or Front Desk located in the lobby or dial ext. 701/702.
AIRLINES
Please confirm your airline reservations at least 48 hours prior to your departure. For any further assistance, please visit our Concierge Desk or dial ext. 701/702.
AIRPORT
The local airport on St. Croix is Henry E. Rohlsen (STX). The airport is a 40-minute drive from the resort. We do not offer airport pick-up or drop-off. Taxis are available at the airport. For directions, visit www.diviresorts.com/carina-bay-faqs.htm#directions
AMENITIES
Our resort offers an array of amenities for you to enjoy on your vacation, including:
• 2 Freshwater Swimming Pools
• 2 Hot Tubs
• Pool Umbrellas, Cabanas, Chairs, & Towels
• Beach Umbrellas, Chairs, & Towels
• Restaurants & Bars
• Tennis Court
• Pickleball Court
• Shuffleboard
• Miniature Golf
• Water Sports Center (non-motorized)
• Fitness Center
• Carina Bay Casino (21+)*
• Concierge Desk
• Complimentary Wi-Fi
• Free Parking
• Resort Security
• Multilingual Staff
*Food and drinks at the casino are not included in the all-inclusive plan. Payment can be charged to your room.
+Amenities, activities, and food and beverage offerings are subject to change without notice.
ATM
There is an ATM located in the main lobby and across the street inside the Carina Bay Casino.
BANKS
Banks are open Monday-Friday from 9 a.m. to 3 p.m., except for on holidays.
BEACH UMBRELLAS & CHAIRS
Beach chairs and umbrellas are available on a first-come, first-served basis. Please be aware that our beach attendants cannot reserve chairs or umbrellas in advance and any beach chairs and umbrellas left unattended for more than two hours will be reassigned to other guests. If you need assistance, please visit our Activities Center.
BEACH & POOL SAFETY
There is no lifeguard on duty, therefore swimming is at your own risk. Please do not bring glass containers to the pool and beach areas. Proper pool and beach attire are required at all times. Play it safe and wear reef-safe sunscreen! Swimming is prohibited during chemical treatments and cleanings. We also ask that you respect our other guests by keeping noise to a minimum after 9 p.m. Please read and comply with all rules posted on pool signs.
*During certain times of the year, the island and our beach experiences large amounts of seaweed, which is unavoidable. We must follow strict beach cleaning regulations as our beach is a sacred nesting site for the endangered hawksbill turtles. Resort staff regularly clean the beach, but the sand cannot be disturbed during turtle nesting season.
BEACH TOWELS
Beach towels are available at the Activities Center or the Front Desk.
CAR RENTAL
Renting a car is highly recommended for getting out and exploring St. Croix. When renting a car, we ask that you drive with extreme care. On St. Croix, vehicles drive on the left-hand side of the road (not on the right-hand side like in the U.S.), and U.S. traffic signs are used. Cars have the steering wheel on the same side as in the U.S., even though driving is on the lefthand side of the road. Foreign and international driver’s licenses are valid.
For car rentals, visit Centerline Car Rentals at stxrentalcar.com/divi. Pick-up is available from one of three convenient locations or the company can deliver your rental car to the resort.
While we highly recommend a rental car, taxis are also available on the island. Unlike those on the mainland, they have no meters. All carry government-issued rate sheets with prices for destinations throughout the island, based on two passengers per trip. Rates increase after 5 p.m. Taxis do not accept credit cards, so you must pay the fare in cash.
The Henry E. Rohlsen Airport is a about a 40-minute drive from the resort. Please plan to leave the resort at least 4-5 hours prior to your scheduled flight time to get from Divi Carina Bay to Henry E. Rohlsen Airport when returning to the USA and flying home. Travelers must be at the airport at least 90+ minutes prior to their flight or they will not be able to enter the airport and board their plane. You must pass through Customs Control, as St. Croix is a Port of Entry into the US. Then you must also pass through TSA. Many airlines have similar time schedules and the lines for both of these can be rather long, so please allow enough time to get to your gate. In addition, some airlines close boarding 30 minutes prior to departure time and will not allow anyone to board after that time, so we recommend that you arrive at your departure gate early.
Please see our Concierge Desk or Front Desk for any questions regarding taxis or need assistance in arranging a pick-up or drop-off.
There is no bus service or other public transportation available from the resort.
CASH POLICY
Divi Carina Bay Beach Resort and Oceans at Divi Carina Bay are cashless resorts. We accept all major credit cards.
CASINO
Carina Bay Casino is conveniently located across the street from the resort. Join the Players’ Club and ask for a Beachcomber Card to start earning valuable points, privileges, and savings right away. Visit www.carinbabay.com for more information on promotions and entertainment. To enter the casino, guests must be 21 years of age or older and present a valid ID. Food and drinks at the casino are not included in the All-Inclusive plan, but your bill can be chared to your room.
CHECK-IN
Our resort’s official check-in time is 3:00 p.m., but we always try to have your room ready for you as soon as possible. Please understand that on our busiest days for arrivals and departures, your room may not be ready until the official check-in time.
CHECKOUT
Our resort’s official checkout time is 10:00 a.m. As a consideration to arriving guests, please plan to vacate your room at this time so we can have it fresh and clean for the next guest. A late checkout fee of $100 for 2 hours (up to 12:00 p.m.) will be charged to your account for late departures.
If you are not leaving the resort immediately, and you have vacated your room, your luggage can be checked with the bell staff and stored safely until your departure.
CHURCHES/PLACES OF WORSHIP
Please visit the Concierge Desk or Front Desk or call ext. 701/702 for more information about local churches and places of worship.
CLIMATE
St. Croix’s temperatures remain constant year-round, averaging about 80°F (27°C) each day, with water temperatures around 70°F (21°C) closer to the coast. Trade winds provide cooling breezes on the island, and there is occasional rainfall in the late summer and early fall.
COMMENTS & FEEDBACK
Your comments and feedback are very valuable to us. Please complete our Customer Satisfaction Survey located in the email you receive from us after your stay and post your feedback on our TripAdvisor page. We hope you’ll keep in touch with us through social media by liking our Facebook pages and following us on Instagram, Twitter, and Pinterest.
CURRENCY
The official currency of St. Croix is U.S. Dollars and most major credit cards are accepted on the island.
CUSTOMS
St. Croix is a duty-free port. That means foreign-made goods are sold without any import taxes. You are permitted to bring back $1,600 per person to the mainland every 30 days. You are also allowed to take 6 (six) bottles of distilled spirits back home as long as at least one of the bottles is manufactured on St. Croix (i.e. Cruzan Rum, Captain Morgan Rum, or Mutiny Vodka. You must be 21 to return with alcohol. You will have to go through U.S. customs and immigration prior to your return to the mainland. Customs and immigration will be done at all ports, including the airport, a seaplane port, or a cruise port.
DOCTOR/DENTIST
Our Front Desk will be happy to assist you with locating a doctor or dentist on the island. If you have a medical emergency, please call 911 immediately.
DO NOT DISTURB
The “Do Not Disturb” privacy sign is supplied in your room for your convenience. If you do not wish to be disturbed, please place the sign on the handle of your entry door. If you cannot locate the sign, please contact the Front Desk. If you do not wish to receive telephone calls, please dial ext. 701/702 to let us know.
DRESS CODE
The dress code is informal, but we ask that you wear sandals or shoes at all times in our restaurants and bars. Wet swimsuits are not permitted in the restaurants or lobby. Eveningwear can be casual or island elegant. It is not permitted to remove any part of your swimwear on the beach or around the pool. Due to conservative customs on the island, it is recommeneded to wear a coverup over your bathing suit in areas that are not directly poolside or on the beach, especially when off the resort in public places.
ELECTRICITY & ENERGY CONSERVATION
We utilize the same voltage as the U.S. - DC 110 volts, 60-cycle.
We are conscious of protecting our natural resources and have an energy conservation plan that includes the use of low-watt light bulbs. Please help us conserve electricity by turning off the lights when you leave your room or when they are not in use. We also ask that you keep the sliding door closed, which will help avoid condensation in your unit.
Please assist us with our conservation efforts by:
• Observing the pool and beach towel exchange notice and reusing bath towels by hanging them on the rack in your room.
• Conserving water in-room and in public areas and reporting any water leaks.
• Decreasing your waste by using recycle bins for glass, cans, and plastic.
• Keeping the beach clean of litter.
• Protecting the iguanas from harm by not feeding them.
In addition to our own environmental efforts, we support the local community and love to give back through our Divi Cares programs. Ask us how you can contribute to this cause today!
EMERGENCY NUMBERS
Emergency 911*
Ambulance 911*
Police 911*
Fire Department 911*
Hospital 340-778-6311
Front Desk 701/702**
Security 701/702
*If you use your cell phone to dial 911, you have to dial 340-772-9111.
**For a doctor, dentist, or pharmacy.
FIRE & FIRE ALARMS
Please review the SAFETY & SECURITY section.
FITNESS CENTER
Our fitness center is open 24 hours a day and accessible with your room key. Please limit your workout on any cardiovascular machine to 30 minutes when others are waiting. The rules and regulations of the fitness center are posted at the entrance and all workouts are at your own risk.
HAIRDRYERS
All rooms are equipped with hairdryers in the bathroom cupboard or drawer.
HOUSEKEEPING
Upon check-in, guests can request their preferred room cleaning schedule as daily housekeeping and tidy services need to be scheduled in advance.
Please consider the environment and think green by reusing your towels. Simply hang them up to dry and reuse as needed. For housekeeping assistance, please dial ext. 701/702.
*The resort reserves the right to add a surcharge to rooms requiring cleaning beyond normal use. Please note that any room exceeding the maximum persons allowed will be required to accept and pay for full daily service and extra person fees.
ICE MACHINES
Ice machines are located on the second floor of our Oceans building. You may also get ice by asking any of our bartenders or the Front Desk after hours.
IMMIGRATION
If you are a U.S. citizen a passport is not required, but it still serves as the best identification when traveling. Otherwise, you must be prepared to show evidence of citizenship when departing the islands, such as a raised-seal birth certificate and government-issued photo ID. If you are not a U.S. citizen, then a passport issued by your country of origin is required. If you are not sure of your status, please contact the U.S. Customs & Border Protection agency (www.cbp.gov).
For more travel tips to USVI please visit: https://www.visitusvi.com/travel-information/traveltips-frequently-asked-questions/
INTERNATIONAL CALLING CODES
If you need assistance finding an international calling code, please contact our Front Desk by dialing ext. 701/702.
INTERNET SERVICE
Our Wi-Fi internet service is free of charge. Please ask the Front Desk for the latest network name and password, as we change this often for security reasons. Please note that due to the remote location of the resort, there may be periodic interruptions to internet service. To use the Wi-Fi in your room, please follow the instructions below:
• Turn on your computer/mobile device.
• View your internet browser and refresh.
• For network, select the name given to you by the Front Desk and click connect.
• Enter the password given to you by the Front Desk.
• Press enter to log in and you’re ready to go online.
• If you cannot access the Wi-Fi, please dial the Front Desk.
IRON & IRONING BOARD
These items are located in your guest room closet for your convenience.
LANGUAGE
English is the official language of St Croix.
LAUNDRY
Laundry facilities are located in the building closest to the shuffleboard court.
LOST & FOUND
Inquiries regarding lost items should be made to Front Desk at ext. 701/702. We will make every effort to assist you in locating your lost item(s).
Postal rates are the same as on the U.S. mainland. Regular mail leaves the resort every afternoon except on Saturdays, Sundays, and holidays.
MAINTENANCE
If you have a maintenance issue, please call the Front Desk at ext. 701/702.
MAPS
A map of the resort can be viewed anytime at www.diviresorts.com/divi-carina-bay-beachresort-casino.htm#gallery. If you would like a printed resort map, please visit the Front Desk.
NON-SMOKING POLICY
Our entire resort is non-smoking, including vaping. We have two dedicated “Smoking Areas”: at the base of the stairs leading to the beach by Oceans Bar & Grill and in front of the resort by our the Sugar Mill. Please be advised that a sanitation fee of $300 will be charged to your account if you or any of your guests smoke inside your room.
OCEANS AT DIVI CARINA BAY
Situated in the east wing of the property, this exclusive 50-room oasis offers superior accommodations with special touches to make sure every Oceans guest feels at home. To learn more, visit the Front Desk or visit www.diviresorts.com/oceans-carina-bay.htm
PHARMACIES
Our Front Desk or Concierge staff will be happy to assist you with locating a pharmacy on the island. If you have a medical emergency, please call 911 immediately.
POPULATION
According to the most recent census, 50,600 people live on St. Croix.
PORTER SERVICE
For personal assistance with your luggage or to store your luggage for the day, please contact the Front Desk at ext. 701/702. If you are traveling with a group, please check with the Front Desk to confirm what time your luggage should be outside your room for pickup. Please note that at peak check-in and checkout times, service may be delayed.
RESORT EXTENSIONS
Front Desk
701/702
Concierge Desk 701/702
Bellman 701/702
Housekeeping 701/702
Security 701/702
Front Desk Manager 497
Rooms Division Manager 496
General Manager 708
Activities Coordinator 701
RESORT RESTAURANTS & BARS
Our restaurants and bars offer all-inclusive dining for breakfast, lunch, snacks, and dinner. Please visit the Front Desk upon arrival for the latest food and beverage schedule.
Oceans Bar & Grill
Conveniently situated around the main pool, Oceans Bar & Grill offers a lively atmosphere with daily al fresco dining for lunch and snacks, daily drink specials, and American favorites.
Waves Marketplace
Enjoy breakfast, a grab and go lunch, and international theme night dinners at this versatile eatery. Guests can choose to dine inside to cool off in the air conditioning or savor a meal in our outdoor dining space.
Tuscany Ristorante Italiano
Carina Bay’s signature restaurant lets guests relax at the end of the day in a beautiful setting with spectacular oceans views and delicious Italian dining. Open for dinner only, reservations are required.
East End Coffee
Enjoy a gourmet cup of coffee, a fruit smoothie, or breakfast sandwich at this convenient eatery. Savor your sweet treats at our indoor tables, around the pool, on the beach, in your room, or while exploring the island.
Latitude Bar
Our round lobby bar is the perfect place to meet and mingle before or after dinner with a refreshing drink. Grab a cocktail before dinner or late-night pick-me-up with friends. The bar features special lighting, comfortable seating, and air conditioning to keep you cool.
Carina Café & Show Bar*
Located inside Carina Bay Casino, this casual café and bar offers lunch and dinner featuring American favorites. Adults (21+) can dine inside the casino or take food on the go. All food is conveniently served for takeout.
*Not included in the all-inclusive plan. Must be 21+ to enter the casino.
+St. Croix’s drinking age is 18+ (ID required). To enter Carina Bay Casino, guests must be 21+ and an ID is required. Menus, hours, and restaurants are subject to change without notice.
When ordering at our restaurants, please let us know if you have any allergies, dietary restrictions, or special considerations. While we will do our best to accommodate requests, please note that food is prepared in shared facilities, and we cannot guarantee a completely allergen-free environment. We recommend that those with extreme allergies exercise caution.
SAFE DEPOSIT BOXES
Please make use of the complimentary safe deposit box in your room (usually located in the closet) and make sure to program the box with a code you will remember. The resort assumes no responsibility for the loss of any items not secured in the safe deposit box.
SAFETY & SECURITY
We have security devices, lights, and patrols to protect you and your property, but these measures do not provide an absolute guarantee against loss. Therefore, it is up to the guest to obtain trip insurance and to utilize other measures to protect against problems beyond our reasonable control.
We ask guests to report any suspicious activity to our Management Team or the Front Desk immediately at ext. 701/702 Please note that resort employees wear name tags at all times.
Additional safety guidelines and best practices:
• Secure your room before you leave and at night by locking all windows and doors using the locking devices provided.
• Lock your entrance door from the inside and the connecting door, if applicable.
• Always lock up your valuables (money, passports, jewelry, etc.) in the safe deposit box provided in your room. Resort policy requires that a guest must always be present in their room when requesting resort assistance with safe deposit boxes.
• When returning to the hotel in the evening, use main access roads and walkways.
• Do not display your resort wristbands in public or leave them in your vehicle, on restaurant tables, at swimming pools, or other places where they can be easily stolen. For your safety, wristbands do not display room numbers. There is a $200 replacement fee for lost wristbands.
• Do not draw attention to yourself by displaying large amounts of cash or valuables.
Fire Safety:
When you check into your room, please locate the nearest fire exit and fire extinguisher. Make sure to review the fire safety exit plan on the back of your main unit door. There is also an extinguisher on each floor. Count the number of doors between your room and the exits. This will assist you should the need for an emergency evacuation arise. Choose a specific spot to keep your keys so you can easily locate them in an emergency.
In case of a fire, please remain calm. If the fire is in your room, get out quickly. Close the door, sound the alarm, and notify the resort staff. If the fire is not in your room, leave if it is safe to do so. Be sure to take your room key with you in case the fire blocks your exit and you need to re-enter your room. To check the hallway for fire, touch the door with the back of your hand to test the temperature. If the door is cool, get low to the floor, brace your shoulder against the door and open it slowly. Be ready to close it quickly if there are flames on the other side. Crawl low in the smoke to the nearest exit or staircase; the freshest air is near the floor. Return to your room if the exit or staircase is aflame. If your room door is hot, do not open it. Instead, seal the door with wet towels or sheets. Turn off fans and air conditioning. Immediately call the Front Desk for help. Signal from your window. Jumping down from higher-level floors is dangerous and could result in injury or death. Follow the instructions given by the resort staff and/or local authorities such as the fire department, police, and ambulance staff. Do not re-enter your room unless authorities or resort staff have instructed you to do so.
Car Security:
Although our parking lot is well lit and regularly patrolled, we recommend that you lock all car doors and windows, and do not leave valuables or your room keys in your vehicle. We assume no liability for theft/or damage to your vehicle.
SHOPPING
Christiansted and Frederiksted are the top spots on the island for shopping. Check with our Concierge Desk for more great shopping tips!
SUN EXPOSURE
The sun in St. Croix can be very intense. Even during a cloudy day, harmful UV rays may still be present. Please exercise caution and use proper reef-safe sunscreen.
TELEPHONE USAGE
• Room-to-room calling: Dial room number.
• Local Calls: Dial 9 plus the number.
• Cell phones & GSM Calls: Please note that calls made to cellular and GSM phones incur a premium charge as stipulated by the local telephone company.
• Long-Distance Calls: Dial 9 and your long-distance number.
Please note that long-distance rates from our island are significantly higher than US rates.
*All partial minutes will be charged a full minute.
TELEVISION CHANNELS
All rooms are equipped with cable and flat-screen TVs. Please check the channel menu guide for information on local and network channels.
TIPPING
Additional gratuity is always welcome if you feel we have provided you with service that went above and beyond the call of duty.
TRASH
Please help us keep our resort and island clean by not littering. St. Croix is a windy island, so cups, bottles, and other items can blow away easily. Please preserve the environment by throwing your items away in the bins provided around the resort and by not allowing anything to blow into the pools or ocean.
WAKE-UP SERVICE
To request a wake-up call, please dial the Front Desk at ext. 701/702.