VISION A pioneer in programs to assure the highest standards of quality, service and affordability, Network Health will be among the nation’s elite health plans.
VALUES SERVICE OF THE POOR Generosity of spirit, especially for persons most in need REVERENCE Respect and compassion for the dignity and diversity of all life
INTEGRITY Inspiring trust through personal leadership WISDOM Integrating excellence and stewardship CREATIVITY Courageous innovation DEDICATION Affirming the hope and joy of our ministry
BRAND POSITION We understand health insurance can be complex. As your partner, we promise to be more than a typical health plan, bringing value to our relationship.
2015 STRATEGIC
PLAN
MISSION Our mission at Network Health is to enhance the life, health and wellness of the people we serve.
STRATEGIC PRIORITIES
GOALS CALENDAR YEAR 2015 AFFORDABILITY 65%
Members Attributed to Contracted PCP in Aligned Incentive Arrangements
Enhance quality, service, engagement and affordability by collaborating with our partners to align incentives for all constituents. Diversify portfolio of products and services to capitalize on expanded market opportunities and maximize profitable growth. Provide superior business and clinical intelligence across the continuum of care. Sustain affordability of our products and services by operating efficiently and managing medical costs.
FINANCIAL PERFORMANCE $94M
Underwriting Gain
$1.80M
Revenue from Non-Insurance Products
QUALITY Top
20%
Commercial Consumers Union Rating
80%
Commercial PCP Attribution
4.5 stars
Medicare Star Rating
80%
Medicare PCP Attribution
GROWTH 125,000
Commercial Members on January 1, 2016
30,000
Commercial SEW Members on January 1, 2016
755,552
Medicare Member Months
CULTURE
SERVICE
75th percentile
90th percentile
90%
82.1%
Associate Engagement Index (Percent favorable)
New Hire Retention Rate
Commercial Customer Satisfaction Composite Score
Provider Satisfaction
5 stars
Medicare Customer Satisfaction Composite Score