Service Excellence
Providing exceptional service at the right time, right place and with the right attitude 1. I am clear, respectful, honest, understanding and patient in my interactions. 2. I view every interaction as an opportunity to “wow” the person I’m working with. 3. I lead by example. 4. I put those I’m serving at the center of all I do. 5. I strive to exceed expectations. 6. I go above and beyond to provide extraordinary service to everyone I work with. 7. I work hard, but have fun doing it. 8. I put myself in a customer’s shoes to provide the best experience possible. 9. I understand and work within the scope of my position, while involving other resources as needed. 10. I consistently share ideas for enhancing the experiences of our customers. 11. I proactively communicate to all stakeholders when I set an expectation and later determine I can’t meet it.
Working as one team toward a common goal 1. I recognize there is more than one way to accomplish a task, and that my way is not always the best way. 2. I respect the roles of others and their time by being prepared when working on or leading meetings, projects or initiatives. 3. I recognize that we are all on the same team and need to work together to find solutions, despite personal differences or opinions. 4. I respect other’s points of view and find importance in building rapport with co-workers and customers. 5. I find value in collective intelligence and diverse backgrounds working together to meet and surpass expectations. 6. I trust and rely on my teammates, because we can achieve much more together than we can as individuals. 7. I seek to ask and understand the perspectives of others. 8. I actively contribute and participate in discussions and brainstorming.
Integrity
1. I am accountable for performing my work as expected. 2. I volunteer to take on tasks and projects, even when they’re not part of my usual work. I never say, “It’s not my job.” 3. I am positively and actively engaged at work. 4. I seek and provide honest and constructive feedback. 5. I am responsible for my emotions, actions and interactions and honor my commitments to others. 6. I take responsibility for the tasks I am assigned, commit to following them through to completion and communicate when there are changes. 7. I ask questions and seek more information when I am unclear. 8. I admit my mistakes and take the necessary steps to fix them. 9. I keep myself up-to-date on procedures, policies and inNetwork communications. 10. I answer emails and voicemail messages timely. 11. I recognize the quality of my work has a direct impact on Network Health, our customers and the community. 12. I help create a culture where expectations are communicated and peer accountability is the norm.
Collaboration
1. I take creative action to solve problems, improve processes and/or create new solutions, products or services. 2. I am open to change. 3. I evaluate my work for opportunities to be better and more efficient. 4. I encourage and empower myself and others to explore new ideas. 5. I continue to seek new learning opportunities to help improve my performance. 6. I am open to learning new things and new ways of doing old things. 7. I proactively look for opportunities to pioneer new ideas and take risks to execute those ideas. 8. I help find creative ways to support new ideas and help others adapt to change. 9. I am positive about new ideas and initiatives.
Accountability
Innovation
Values Bringing ideas to life
Honoring and respecting the trust people place in us
Demonstrating honesty in every action 1. I act and speak to everyone with respect, regardless of who they are, their presence or absence. 2. I ensure my words and actions are consistent with Network Health’s mission, vision and values. 3. I arrive to work, meetings and other commitments prepared and on time. 4. I tell the truth, even when it means admitting I was wrong. 5. I am honest in my interactions with others. 6. I do what’s right, even when no one is watching. 7. I make sure that others can express their concerns without fear of reprisal. 8. If I make or discover an error, I report it.