Greater Anglia Newsletter [June 2019] by dmcdesignltd

ISSUE 9 2019 Take a look…

3 Express

services to Norwich and Ipswich have now started

6 Summer in

the capital

Making sure more trains run on time A new collaborative approach to cutting delays to our trains has led to punctuality improving month by month, and some record figures. In December, we teamed up with Network Rail to launch our Every Second Counts campaign – to tackle every aspect of delays and improve punctuality for our customers. Since then more trains have been running on time each month. In the most recent figures, as Greater Anglia News went to print, average punctuality in May was 93.7 per cent – the best since May 2013.

maintenance work on problem areas and remove longstanding speed restrictions.

Performance on some routes is amongst the best in the last 20 years. Punctuality on the Great Eastern Mainline, between Ipswich, Colchester, Harwich, Clacton and Southend to London, is the third best of the last 20 years, at 95.5 per cent, while the Intercity route between Norwich and London, saw the second-best performance of the last 20 years, with 93.5 per cent of trains on time last month.

Punctuality on the West Anglia route, which includes Cambridge to Liverpool Street, and Stansted Express was also over 90 per cent, at 92.4 per and 92.6 per cent respectively.

We’re holding regular “performance summits” with Network Rail to look at problems causing delays and analyse how to overcome them. We have joint improvement plans and a more proactive recovery policy established for dealing with delays caused by broken down trains. Network Rail actions include setting up a £10 million booster fund for initiatives specifically to improve performance, increase

You said

We did

The top five most punctual routes last month were Marks Tey-Sudbury, 97.5 per cent, Norwich-Sheringham, 96 per cent, London-Harwich, 95.9 per cent, London-Southend/ Southminster, 95.6 per cent and London-Colchester/ Clacton/Walton and Norwich-Lowestoft, 95.2 per cent.

Other routes with more than nine out of ten trains on time last month were Norwich-Great Yarmouth, 93.4 per cent, London-Ipswich/Norwich, 93.2 per cent, East Suffolk, 92 per cent, Ipswich-Peterborough/Cambridge 91.5 per cent and Ipswich-Felixstowe, 90 per cent.

Find out more here greateranglia.co.uk/record-results

Water fountains at more stations Summer has finally arrived, and you asked for more free water refill stations. We’ve installed water fountains at Cambridge, Ipswich, Chelmsford, Wickford, Billericay, Shenfield and Witham. We’re planning more, so make sure you’re following @greaterangliaPR on Twitter for all the latest news.

Hard work pays off It’s six months since I called for a joint performance summit with Network Rail because I wanted an improved focus on better punctuality for all of you, our customers. I am absolutely thrilled that the campaign we launched together, Every Second Counts, has had such a tremendous effect on improving your experience of travelling with Greater Anglia. Every month this year we’ve seen punctuality get better, with record levels on some routes. There’s still some work to do to provide a consistent service across the whole network, but I hope you have noticed the difference. I am fully committed to making sure both we and Network Rail keep working hard to prevent delays as much as possible and speed up our response to them if they do happen. By the time I write my next article for Greater Anglia News, the first of our new trains should be in passenger service. I can’t tell you how excited I am about that! I am absolutely certain that passengers will love the new trains which are such a huge step change from what we have now. They should also really help with reliability, especially on our rural lines, where we run our diesel trains. I hope you have a fabulous summer and take advantage of engineering-free weekends to get out and about on our network – maybe even take a ride on a new train.

Jamie Burles, Managing Director, Greater Anglia

New Intercity trains now in East Anglia Did you see one of our brand new Intercity trains arrive in East Anglia? We’re replacing every single one of our existing trains with new trains – and that includes ten Intercity trains from Swiss manufacturer Stadler to run between Norwich, Diss, Stowmarket, Ipswich, Manningtree, Colchester, Chelmsford, Stratford and London. We now have two of our new Intercity trains in East Anglia, ready for safety and performance testing before they go into passenger service in early autumn. The new Intercity trains, which will be the only trains in our new fleet to have first class seating areas, will be 12 carriages long, with over 140 more seats than our existing Intercity trains. They will all have plug and USB sockets, free wifi, air conditioning, passenger information screens in each carriage, a café bar, and improved accessibility features including a lowlevel floor for easier access with wheelchairs or buggies. Meanwhile, testing is going well on our new bi-mode trains which will replace our existing diesel trains on our rural routes and be powered by diesel and electricity. The first is due to go into passenger service this summer.

How are we doing? Punctuality – how many trains run on time* Greater Anglia performance 4 weeks to 27 April 2019

Greater Anglia performance 4 weeks to 25 May 2019 Annual average performance 12 months to 27 April 2019

Annual average performance 12 months to 25 May 2019

93.1%

93.7% 88.1% 88.4%

Responsibility for delays 4 weeks to 27 April 2019

65% Network Rail (including external factors)

12% 23% Other train Greater companies Anglia

4 weeks to 25 May 2019

61% Network Rail (including external factors)

*Based on Public Performance Measure figures. For more details see greateranglia.co.uk/about-us/our-performance/performance-figures

13% 26% Other train companies

Greater Anglia

Express services to Norwich and Ipswich have now started

Charity train We were delighted to hand over £22,000 to the East Anglia Children’s Hospices after running a charity charter train using two Class 37 diesel locomotives which will soon be replaced by our brand new trains. We’ve now raised £54,000 for this vital charity by running three charity charter trains. Find out more here greateranglia.co.uk/each

We’re now running our fastest ever train service between Norwich, Ipswich and London, making East Anglia and London just that little bit closer. Fastest journey times between Norwich and London are now 90 minutes and just 55-57 minutes between Ipswich and London. We’re running four express services a day currently at introductory times, departing Norwich at 09.00 and 17.00, Ipswich at 09.33 and 17.33 and London Liverpool Street at 11.00 and 19.00, calling at Ipswich at 11.55 and 19.57, Mondays to Saturdays. They shave 12 minutes off the current fastest journey between Norwich and London and cut the fastest journey between Ipswich and London by 4 minutes. The new services are the result of years of campaigning by politicians and businesses in the region and a proactive approach from Greater Anglia. Find out more here greateranglia.co.uk/norwich90

How to… sign up for the cheapest tickets from Greater Anglia Do you want to travel between London and Norwich for £10, Cambridge and London for £7, Southend and London for just £6, or take advantage of one of our other cheap Advance tickets? Sign up for an Advance ticket alert to make sure you bag the cheapest fares! It’s easy – just fill in the form here alerts.buytickets.greateranglia.co.uk saying when and where you want to travel and we’ll let you know as soon as the cheapest tickets go on sale, which is usually 12 weeks in advance.

Defibs at Marks Tey and Manningtree Life-saving heart resuscitators have been installed on platforms at Marks Tey and Manningtree, thanks to funding by the Essex and South Suffolk Community Rail Partnership. The Automated External Defibrillators (AEDs) deliver a shock to treat someone in cardiac arrest. They can also monitor the heart’s activity and give instructions to the users. Dial 999 to be given a code to open the defibrillator’s storage box.

Rail pastors gone west Rail pastors are now patrolling the Greater Anglia network between Cambridge and Harlow Town, following their success across Essex. They patrol throughout the day and into the evening, at stations and on trains, helping anyone who is vulnerable, distressed or in need of help. Find out more here greateranglia.co.uk/ pastors-west

Thank you Southend customers A big thank you to all our Southend line customers for their patience during nine days of engineering works over Whitsun. Network Rail replaced 27.8km of overhead wire, installed eight wire support structures, removed 33 redundant structures and brought into service two electrified train crossovers – which help trains to change between the tracks. It’s part of a £46 million investment in the route replacing all overhead wire and supporting structures between Southend Victoria and Shenfield. We hired over 300 buses and 75 additional staff to try to ensure that customers who needed to travel were able to complete their journeys. Meanwhile, Network Rail’s team ensured the work was completed right on time. By doing the blockade, we’ve been able to shave off 11 weeks of mid-week and six weekends of engineering work and bring forward the finish date.

Cash boost for bikes We’ve secured £1.1 million of funding to spend on improving cycling facilities at seven stations including creating 510 new cycle parking spaces. Stations to benefit are Audley End, Braintree, Chelmsford, Manningtree, Marks Tey, Newmarket and March. Find out more here greateranglia.co.uk/cycle-spaces

Engineering works in July Reedham – Great Yarmouth

Please refer to journey planner for full details greateranglia.co.uk

Sheringham West Runton

Norwich – Wymondham/Ely

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Norwich gh

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Littleport

Peterborough

for Northern England and Scotland

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Th et fo

Downham Market

Limited Service

Sh ipp ea Hi ll La ke nh ea th

Watlington

Buses will replace trains: Saturday 13 July Sunday 14 July

Kings Lynn

Whittlesea

March

First Ipswich to Cambridge train will be replaced by Sunday 7 July bus to Bury St. Edmunds.

Manea

Kennett

Waterbeach Cambridge North

Bishop Stortford – Cambridge Buses will replace trains between Bishops Stortford and Cambridge for the 23.28 Liverpool Street to Cambridge Service. Monday 8 July Tuesday 9 July Wednesday 10 July Thursday 11 July

Whittlesford Parkway Great Chesterford Audley End Newport

Buses will replace trains until 09.00. Saturday 6 July Sunday 7 July

Stansted Airport

Elsenham

Berney Arms

Reedham

Elmswell

Haddiscoe Somerleyton

23.30 Liverpool Street to Norwich service will terminate at Ipswich and Stowmarket be replaced by a bus between Ipswich and Norwich. Monday 8 July Tuesday 9 July Wednesday 10 July Saturday 13 July 06.52 Norwich to Liverpool Street will be replaced by buses between Needham Ipswich and Norwich. Market Taxis provided, as required — 07.25 Norwich to Lowestoft, 07.36 Norwich to Great Yarmouth. Sunday 7 July Sunday 14 July

Great Yarmouth

Acle

Limited CantleyService

Buckenham

Diss

Ipswich – Norwich

Dullingham

Shelford

Waltham Cross – Bishops Stortford/Hertford East

Thurston

Lingwood

Brundall

Bury St. Edmunds

Newmarket

Cambridge

Roughton Road Gunton North Walsham Worstead Hoveton & Wroxham Salhouse

Brundall Gardens

Ipswich – Bury St. Edmunds Ely

No service, Cantley and Reedham customers for Great Yarmouth to travel via Brundall, no service for Berney Arms. For further advice please use the station help point or speak to a member of staff. until further notice

Cromer

Oulton Broad North Oulton Broad South

Ipswich – Woodbridge Buses will replace trains. Saturday 13 July Sunday 14 July

Lowestoft

Beccles Brampton Halesworth

Ipswich – Felixstowe

Darsham

Buses will replace trains. Saturday 6 July (after 1850) Saturday 13 July Saturday 20 July (after 1850)

Saxmundham Wickham Market Melton Woodbridge

Derby Road

Trimley

Sunday 7 July Sunday 14 July Sunday 21 July

Felixstowe

Westerfield Stansted Mountfichet

Hackney Downs – Cheshunt

Lines will be closed between Hackney Dawns and Cheshunt Hertford East from 23.15 to 05.00. Services Ware that normally run via the Lea Valley/ Tottenham Hale will be diverted via the St. Margarets Southbury Loop/Seven Sisters. Tuesday, Wednesday, Thursday and Friday Rye House morning, the 04.40 Liverpool Street to Stansted Airport will call at Seven Sisters instead of Tottenham Hale. Monday 1 July Tuesday 2 July Enfield Town Theobalds Wednesday 3 July Thursday 4 July Grove Trains are diverted to stop at Tottenham Turkey Hale instead of Seven Sisters: 22.57 Street Bush Cambridge to Liverpool Street, 23.30, Hill Limited 23.45 Stansted Airport to Liverpool Street, Park Service 23.39 Hertford East to Liverpool Street. Southbury Monday 15 July Wednesday 17 July Friday 19 July

Tuesday 16 July Thursday 18 July

Liverpool Street/Stratford – Hackney Downs No trains via Southbury/Hackney Downs on Saturday or Sunday. All services will be diverted via Stratford into Liverpool Street, with Hertford East services on Saturday terminating/starting at Stratford. Saturday 6 July Sunday 7 July Saturday 13 July Sunday 14 July Saturday 20 July Sunday 21 July Saturday 27 July Sunday 28 July 07.32 and 07.51 Cambridge to Liverpool Street services will terminate at Stratford. 08.57 and 09.28 Liverpool Street to Cambridge will start from Startford. Sunday 14 July

Edmonton Green

to Colchester

Cheshunt

Braintree Freeport

Witham – Colchester 00.18 and 00.46 Liverpool Street to Colchester services will terminate at Witham, with a bus running from Witham to Colchester. Monday 29 July Tuesday 30 July Wednesday 31 July

Enfield Lock Brimsdown

Northumberland Park

Frinton-on-Sea Great Bentley

Colchester Town

Kirby Cross Weeley

Colchester – Clacton/ Walton-on-the-Naze 22.56 (Saturday night) Colchester to Walton-on-the-Naze diverted to Clacton. Change at Thorpele-Soken for buses to Kirby Cross, Frinton and Walton-on-the-Naze. Saturday 13 July

Thorpe le-Soken

Clacton-on-Sea

Witham Hatfield Peverel

Burnhamon-Crouch

Chelmsford

Battlesbridge

Harold Wood

Highams Park

Rayleigh Hockley

Gidea Park Emerson Park

St. James Street

Romford

Clapton

Upminster

Goodmayes Seven Kings

Lea Bridge

Ilford

Cambridge Heath

Manor Park

Wickford – Southend Victoria

Rochford Southend Airport

Buses replace trains until 09.15. Sunday 7 July Sunday 28 July

for c2c

Chadwell Heath

Hackney Downs

South Woodham Ferrers

Wickford

Brentwood

Chingford

Southminster

North Fambridge Billericay

Shenfield

Walthamstow Central

Rectory Road

Alresford

Althorne

Liverpool Street – Stansted Airport Stansted Express — direct bus service will run between Stansted Airport and Liverpool Street until 08.45*/09.10^. *Sunday 7 July ^Sunday 28 July

Forest Gate Maryland

Pindar Creative 5.6.19 (GA89)

White Notley

Wood Street

Stoke Newington

Walton-on-the-Naze

Wivenhoe

Ingatestone

Tottenham Hale

Stamford Hill

Stratford

Kelvedon

Cressing

Bruce Grove

LONDON LIVERPOOL STREET

Marks Tey

Braintree

Angel Road

Bethnal Green

Colchester

Broxbourne

Waltham Cross

Harwich International

to Stansted

Chappel & Wakes Colne

Roydon

White Hart Lane

London Fields

Hythe

Bures

Harlow Town

Wrabness

Harwich Town

Manningtree

Sudbury

Harlow Mill

Ponders End

Limited Service

Dovercourt

Mistley

Buses will replace trains until 09.10. Sunday 28 July

Sawbridgeworth

Silver Street

Seven Sisters

Ipswich

Broxbourne – Audley End/Stansted Airport

Bishops Stortford

Liverpool Street – Stratford Southend services will start/terminate at Stratford all weekend. Norwich to Liverpool Street services will not call at Stratford on Saturday. Saturday 6 July Sunday 7 July Saturday 13 July Sunday 14 July Saturday 20 July Sunday 21 July Saturday 27 July Sunday 28 July

Prittlewell

Southend Victoria

Red lines Indicate engineering works taking place all day Purple lines Indicate engineering works taking place for part of the day only Greater Anglia Sunday service only Greater Anglia limited service Operated by TfL

Engineering works in August Sheringham

Norwich – Cromer/Sheringham

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Norwich gh

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Littleport

Peterborough

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Downham Market

Limited Service

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Watlington

Th et fo

Kings Lynn

Due to Cromer Carnival passengers will need to change trains at Cromer on some Norwich services to/from Sheringham. Wednesday 21 August

Reedham – Great Yarmouth

Cromer

West Runton

Ely

Diss

Manea

March

Whittlesea

Kennett

Waterbeach Cambridge North

Thurston

Elmswell

Bury St. Edmunds

Newmarket Dullingham

Cambridge

Stowmarket

Shelford

Ipswich – Norwich 23.30 Liverpool Street to Norwich service will terminate at Ipswich and be replaced by a bus between Ipswich and Norwich. Needham Monday 19 August Market Tuesday 21 August Wednesday 22 August 06.52 Norwich to Liverpool Street service is replaced by a bus between Norwich and Ipswich. Sunday 25 August

Whittlesford Parkway Great Chesterford

Liverpool Street/Stratford – Hertford East

Audley End

Trains to/from Hertford East will be diverted to start/terminate from Liverpool Street until 18.00. These trains will additionally call at Hackney Downs instead of Lea Bridge. Sunday 11 August

Newport

Stansted Airport

Elsenham Stansted Mountfichet

to Colchester

Bishops Stortford

Rye House

Hackney Downs – Cheshunt Lines will be closed between Enfield Hackney Downs and Cheshunt. Town Theobalds Grove Services below that normally run via the Lea Valley/Tottenham Hale will be diverted Turkey Street via the Southbury Loop/Seven Sisters. Bush Hill From 23.15 until 05.00 the next day Limited Park Service Monday 12, Tuesday 13, Wednesday 14, Southbury Thursday 15, Friday 16 and Monday 26, Tuesday 27, Wednesday 28, Thursday 29, Edmonton Friday 30 August Green Until 08.30. Silver Street Sunday 18 August 04.40 Liverpool Street to Stansted Airport White Hart Lane will call at Seven Sisters instead of Tottenham Hale. Bruce Grove Tuesday 13, Wednesday 14, Thursday 15, Friday 16, Tuesday 27, Wednesday 28, Seven Sisters Thursday 29, Friday 30 August Limited Service

Liverpool Street/Stratford – Hackney Downs No trains via Southbury/Hackney Downs. All services will be diverted via Stratford into Liverpool Street, with Hertford East services on Saturday terminating/starting at Stratford. Saturday 3 August Sunday 4 August

Braintree Freeport

Kelvedon

Cressing Waltham Cross

White Notley

Enfield Lock

Witham

Brimsdown Hatfield Peverel Ponders End

Halesworth

Ipswich – Felixstowe

Darsham

Buses will replace trains from 18.50 on Saturday and all day Sunday. Saturday 3 August Sunday 4 August Saturday 10 August Sunday 11 August

Saxmundham Wickham Market Melton Woodbridge

Derby Road

Trimley

Felixstowe

Westerfield

Ipswich

Dovercourt Wrabness

Harwich Town

Harwich International Walton-on-the-Naze

Wivenhoe Alresford

Frinton-on-Sea Great Bentley

Colchester Town

Kirby Cross Weeley

Colchester – Clacton/ Walton-on-the-Naze 22.56 Colchester to Walton-on-the-Naze diverted to Clacton. Change at Thorpe-le-Soken for buses to Kirby Cross, Frinton and Walton-on-the-Naze. 23.18 Liverpool Street to Clacton will be replaced by buses between Colchester and Clacton. Saturday 24 August Monday 26 August Tuesday 27 August Wednesday 28 August

Thorpe le-Soken

Clacton-on-Sea

Burnhamon-Crouch

Althorne

Meridian Water

Ingatestone

Northumberland Park

Tottenham Hale

Battlesbridge

Harold Wood

Highams Park

Rayleigh

Wood Street Emerson Park Romford

Wickford – Southend Victoria

Upminster

Rochford Southend Airport

for c2c

Prittlewell

Chadwell Heath Goodmayes Seven Kings Ilford

Cambridge Heath

Manor Park Forest Gate

Buses replace trains until 09.15. Sunday 4 August Sunday 11 August Sunday 18 August

Hockley

Gidea Park

Walthamstow Central

Lea Bridge

South Woodham Ferrers

Wickford

Brentwood

Chingford

Southminster

North Fambridge Billericay

Shenfield

Hackney Downs

Shenfield – Southend Victoria/Southminster

Southend Victoria

Buses replace trains all day. Saturday 24 August Sunday 25 August Monday 26 August

Maryland

LONDON LIVERPOOL STREET

Lowestoft

Beccles

Chelmsford

St. James Street

Bethnal Green

Marks Tey

Cheshunt

Clapton

London Fields

Colchester

Chappel & Wakes Colne Braintree

Rectory Road

Oulton Broad North Oulton Broad South

to Stansted

Broxbourne

Stoke Newington

Somerleyton

Brampton

Hythe

Bures

Roydon

Stamford Hill

Haddiscoe

Berney Arms

Manningtree

Harlow Town

St. Margarets

Reedham

Taxis will be provided as required for the 07.25 Norwich to Lowestoft and 07.36 Norwich to Great Yarmouth. Sunday 25 August

Sudbury

Harlow Mill

Ware

Norwich – Lowestoft/ Great Yarmouth

Great Yarmouth

Acle

Limited Cantley Service

Buckenham

Mistley

Sawbridgeworth

Hertford East

Lingwood

Brundall Brundall Gardens

for Northern England and Scotland

Roughton Road Gunton North Walsham Worstead Hoveton & Wroxham Salhouse

ym on

Please refer to journey planner for full details greateranglia.co.uk

Stratford

Pindar Creative 17.6.19 (GA90)

Operated by TfL

Meet... Anita Stuart Anita is a friendly, familiar face on our West Anglia route. Based at Ely, but covering stations from Cambridge North to March, she has been in this role for seven years. Anita’s career began in Ipswich as a train dispatcher, but she thoroughly enjoys her current role. Ely is a busy interchange and one of the biggest challenges it faces is that it accommodates four different train operators – Greater Anglia, Great Northern, Cross Country and East Midlands Trains. She is passionate about the local communities which we serve, and has recently been working with Branching Out, a charity which supports adults with learning disabilities. Recently, they held a pop-up shop at Ely station, selling their handmade crafts and treats. The event was such a success, it will be repeated this Christmas. Anita, who will celebrate working on the railway for 20 years this November, plans to create a community garden at Ely station. This would see herbs grown in tubs on the platform for the benefit of passengers, who could help themselves on their way home.

Summer in the capital July and August weekends are perfect for heading between London and the East of England, as Network Rail lifts its most disruptive engineering works on lines into the capital during the summer months. If you are planning to take a trip between London and East Anglia be sure to check out our great value fares, including Advance fares from £6, Groupsave giving groups of between three and nine adults travelling together 1/3 off Off-Peak tickets and the wide range of railcards offering discounts off travel of 1/3. Combine a great value fare with a two for one offer on attractions across the region and London and you’ll have a money-saving trip to remember. Check out the offers greateranglia.co.uk/offers-events page on the Greater Anglia website for details of discounts available. And don’t forget to book your tickets on the Greater Anglia website or app – we don’t charge booking fees, unlike The Trainline, and we guarantee you’ll get the lowest fare or we’ll refund the difference.

Standon calling Are you planning to go to the Standon Calling festival in Hertfordshire from 25-28 July? We’ve partnered with them to offer a special discounted ticket price package including train travel, a shuttle bus and entry to the event. There’s a great line-up, including Rag’N’Bone Man, Wolf Alice, Nile Rodgers & CHIC, and special guests Friendly Fires and for children there’s Dick & Dom, How To Train Your Dinosaur Live and Mr Bloom & His Band. There’s also a dog show, swimming pool and a sizzling latenight party atmosphere with club night takeovers and acclaimed DJs. People can save up to £122 with the Greater Anglia package, which includes open return train tickets from selected Greater Anglia stations to Bishop's Stortford station, discounted entry to Standon Calling Festival and shuttle buses to and from Bishop's Stortford station to the festival site For timetables and to book tickets, visit greateranglia.co.uk/ standon-calling-festival

New airport services We’ve teamed up with London Southend Airport to run extra train services for passengers to easily connect to early morning and late evening flights. We’re running an extra service, Monday to Saturday mornings, from Liverpool Street, departing at around 04.30, dependent on day, to connect with early morning outbound flights. There will also be an additional late-night service, Sunday to Friday nights, from the airport to Liverpool Street, departing 23.59, for passengers landing later in the evening that need quick and easy access to London. Find out more here greateranglia.co.uk/ southend-airport

Find out more about Greater Anglia If you want more news and updates about Greater Anglia, there are plenty of places you can get them. Follow Greater Anglia News on Twitter @GreaterAngliaPR. Find us on Facebook facebook.com/greateranglia or follow Greater Anglia on LinkedIn. Check out the News Desk section of our website for the latest news articles and blogs greateranglia.co.uk/newsdesk