FENDERBENDER’S READER’S CHOICE: OEM Parts Dealers
FenderBender’s Reader’s Choice: OEM Parts Dealers
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READER'S CHOICE: OEM PARTS DEALERS As OEM repair requirements grow more stringent and the vehicles of the modern world more complicated, knowing where and how to find a reliable parts dealer will be critical to your shop’s success. The FenderBender Reader’s Choice: OEM Parts Dealers is here to help you navigate the process. Based on input from 245 survey participants sampled from the qualified circulation of FenderBender in February 2020, the findings showcase the role of OEM parts buying in the collision repair shop, identify top OEM dealers and indicate the reasons shops choose the dealers they buy from.
A DIVE INTO THE RESULTS
The most pressing takeaways from the 2020 Reader’s Choice Survey
OF PARTS ORDERED BY SHOPS ARE OEM
Shops predominantly order OEM parts while aftermarket, salvaged/recycled, and refurbished parts make up only 26% of all orders. 0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
HOW SHOPS TYPICALLY SOURCE AND ORDER OEM PARTS Repairers shared how they typically source and order their OEM parts. Over half of the respondents answered that they utilize online ordering platforms. Online
51%
67 fenderbender.com | August 2020
Telephone
32%
Other
13%
Fax
4%
WHO IN THE SHOP HANDLES PARTS ORDERING Participants were asked who in their shop takes on this role, and a majority answered their “parts or production manager.” Parts/production manager
41%
Service writer/advisor
27%
Shop manager
22%
Other
9%
Technician
1%
THE FACTORS INFLUENCING WHO COLLISION REPAIRERS CHOOSE TO BUY FROM Shops rated the following factors with a scale of 1 (lowest) to 10 (highest) on how much each influences their buying decisions. Below is the rating and average score participants gave each factor.
#1
DELIVERY
8.9
#4
PRICE/DISCOUNTS
8.4
#2
INVENTORY
8.8
#5(T)
PERSONAL RELATIONSHIPS
7.6
#3
KNOWLEDGE/EXPERIENCE
8.8
#5(T)
ONLINE ORDERING
7.6
August 2020 | fenderbender.com 68
FenderBender’s Reader’s Choice: OEM Parts Dealers
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THE TOP OEM DEALERS: READER’S CHOICE AWARD WINNERS
The OEM parts dealers recognized by FenderBender readers MIDWEST REGION: Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin
94 Nissan of South Holland
Bob McCosh Chevrolet
Frank Leta Auto Group
Acura Columbus
Bob Rohrman Automotive Group
Fred Lavery Company
Acura of Omaha
Bommarito Auto Group
Fred Martin Auto Group
Acura of Troy
Bosak Auto Group
Friendly Chevrolet
Airport Inf initi
Boucher Automotive Group
G & G Kia
Anderson & Koch Ford
Brad Deery Motors
Gandrud Auto Group
Anderson Automotive Group
Broadway Automotive
Ganley Automotive Group
Andy Mohr Automotive Group
Brown Honda
Garber Automotive Group
Apple Autos
Brunswick Auto Mart
Gary Force Honda
Arlington Auto Group
Bud Weiser Motors
Gateway Automotive
Audi Hoff man Estates
Buerkle Automotive Group
Germain Automotive Group
Audi Minneapolis / Porsche of Minneapolis
Burger Chrysler Jeep
Glassman Auto Group
Audi of Rochester Hills
Burnsville Toyota
Gorges Volvo
Audi St. Paul
Cain Motors
Grand Blanc Motorcars
Autobarn of Countryside
Capitol City Chrysler Dodge Jeep Ram
Grand Forks Subaru Kia
Autohaus BMW/MINI of St. Louis
Carousel Auto Group
Great Lakes Ford
Autohaus of Peoria
Cascade Auto Group
Greg Hubler Automotive Group
AutoNation
Castle Mitsubishi Subaru
H & H Kia GMC
Bachman Auto Group
Chilson Motors
Hare Auto Group
Barnett Chrysler Jeep Kia
Classic Auto Group
Harvey Lexus Cadillac
Basney Automotive Group
Columbia Honda
Hawk Auto
Baxter Auto Group
Columbia Hyundai Acura
Hesser Toyota
Berger Chevrolet
Community Honda of Orland Park
Hiller Ford
Bergstrom Automotive
Community Mazda
Hillsdale Buick GMC
Berman Inf initi of Merrillville
Continental Motors Group
Hodges Subaru
Biggers Auto Group
Corwin Automotive Group
Honda Cars of Bellevue
Bill Jacobs Auto Group
Coyle Automotive Group
Honda of Grand Blanc
Bill Marsh Automotive Group
Crown Cars Dublin
Huber Chevrolet Cadillac
Bill Snethkamp Chrysler Jeep Dodge
Dave Wright Auto
Hubler Automotive Group
Billion Automotive
Dean Team Automotive
Husker Auto Group
Blossom Chevrolet
Don Brown Chevrolet
INFINITI of Grand Rapids
BMW Jaguar Cleveland / Land Rover Solon
Don Moore Automotive Team
Inf initi of Naperville
BMW of Minnetonka
Dorsch Ford Lincoln Kia
Inf initi of Omaha
BMW of North Liberty
Dorsett Automotive
International Autos Orland Park
BMW of Peoria
Eich Motor Company
Inver Grove Ford Lincoln Hyundai
BMW of Rochester Hills
Elder Ford
Inver Grove Honda
BMW of Schererville
Express Auto Group
Inver Grove Toyota
Bob Brady Auto Mall
Fox Automotive Group
Isringhausen Imports
Bob Lindsay Acura Honda
Fox Valley Automotive Group
Jack Demmer Ford
69 fenderbender.com | August 2020
Jaguar Land Rover Farmington Hills
Midwestern Auto Group
Southlake Kia Nissan
Jaguar Land Rover Minneapolis
Mike Miller Auto Park
St. Cloud Subaru
Jaguar Land Rover of Peoria
Mills Automotive Group
St. Cloud Toyota
Jaguar Land Rover of Troy
Milosch's Palace Chrysler Dodge Jeep Ram
Stew Hansen Dodge City Hyundai
Jim Knox Chrysler Dodge Jeep
Mitsubishi of Clarksville
Suburban Chevrolet
Joe Machens Automotive Group
Montrose Westside Automotive Group
Suburban Collection
Joe Rizza Auto Group
Moran Automotive
Summit Automotive
Jordan Automotive
Morrie's Auto Group
Sunshine Toyota
Joseph Airport Hyundai
Motor City MINI
Suntrup Automotive Group
JP Motors
Motorwerks BMW MINI
Superior Honda of Omaha
Junge Automotive
Moxie Mitsubishi
Team Auto Stores
Kahlo Chrysler Jeep Dodge Ram
Mungenast Automotive Family
Team Imports
Kempthorn Motors
Muscatell Subaru
Terre Haute Chevrolet
Ken Stillwell Ford Lincoln
My Auto Import Center
Terre Haute Kia
Ken Vance Motors
Napleton Automotive Group
The Autobarn Auto Group
Kennedy Mazda
Neil Huff man Automotive Group
The Kia Store
Kia of Columbia
O'Brien Automotive Team
The Sharpe Collection
Kia of St. Cloud
Orrin B Hayes Auto Group
Thompson's Honda
Kline Auto World
Page Toyota
Tom O'Brien Chrysler Jeep Dodge Ram
Kocourek Automotive
Park Chrysler Jeep
Tom Wood Group
LaFontaine Automotive Group
Patrick Dealer Group
Toyota of Louisville
Land Rover Jaguar Hoff man Estates
Pearson Wholesale Parts
Toyota of Merrillville
Landers Chevrolet
Penske Automotive Group
Toyota of Muncie
Larry Hillis Chrysler Dodge Jeep Ram Fiat
Plaza Motors
Toyota of Terre Haute
LeMieux & Son Toyota Scion
Porsche Audi of Grand Rapids
Toyota of Wausau
Lexus of Lincoln
Porsche of the Motor City
Toyota Scion of Iowa City
Lexus of Louisville
Preferred Chrysler Dodge Jeep
Uftring Auto Group
Lexus of Maplewood
Prestige Kia Mitsubishi
University Subaru
Lexus of Merrillville
Pugi Hyundai Mazda Volkswagen
Valley Imports
Lexus of Omaha
Randy Kuehl Honda Cars
VanDevere Chevrolet Kia
Lexus of Orland
Resnick Auto Group
Van's Honda
Lexus of Wayzata
Richf ield Bloomington Honda
Varsity Ford
Lou Fusz Automotive Network
River Front Chrysler Dodge Jeep Ram
VerHage of Holland Mitsubishi
Lunde Lincoln Mazda
Riverside Chevrolet
Victory Automotive Group
Lupient Automotive Group
Rock County Honda
Volkswagen of Inver Grove
Luther Automotive / Luther Parts Express
Roesch Cars
Vyletel Buick Volkswagen
Mad City Mitsubishi
Roseville Midway Ford
Walser Automotive Group
Maple Hill Auto Center
Russ Hubler Chrysler Dodge Jeep Ram
Watermark Auto Group
Maplewood Imports
Ruxer Ford
Webb Auto Group
Maplewood Toyota
Rydell Auto Group
Weber Chevrolet
Matteson Auto Mall
Saint Cloud Hyundai
Webster Groves Auto
Meade Lexus
Schepel Buick GMC
Weir Parts Center
Mentor Mitsubishi Kia
Scherer Automotive
White Bear Lake Superstore
Mentor Nissan
Schmelz Countryside
White Bear Lincoln
Mercedes-Benz BMW of Ann Arbor
Schwieters Chevrolet of Cold Spring
White Bear Mitsubishi
Mercedes-Benz of Akron
Sears Imported Autos
Williams AutoWorld
Mercedes-Benz of Hoff man Estates
Seelye Auto Group
Williams Traverse City
Mercedes-Benz of Naperville
Serra Automotive
Willis Auto Campus
Mercedes-Benz of Omaha
Shaheen Chevrolet
Witham Auto Centers
Mercedes-Benz of Orland Park
Sharp Parts
Woodf ield Nissan
Mercedes-Benz of St. Clair Shores
Shirey Cadillac
Woodhouse Auto Family
Mercedes-Benz of Traverse City
Shottenkirk Automotive Group
Young Chevrolet Cadillac
Mercedes-Benz of Westmont
Showcase Mitsubishi
Zeigler Automotive Group
Merit Chevrolet
Smart Automotive of Davenport
Zimbrick Automotive Group
Metro Toyota
South Oak Dodge Chrysler Jeep Ram
August 2020 | fenderbender.com 70
FenderBender’s Reader’s Choice: OEM Parts Dealers
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THE MIDWEST DEALER PERSPECTIVE: AN INSIDE LOOK
JASON BARRENGER
Parts Manager Shaheen Auto Sales & Service Inc. Lansing, Mich.
DALE ZIMMER
Parts Director Billion Automotive Group Sioux Falls, S.D.
TOM WILKINS
Corporate Fixed Operations Director Shottenkirk Chevrolet Fort Madison, Iowa
FenderBender reached out to top OEM parts dealers in the Midwest to take a deeper look at who these suppliers are, what makes them stand apart and what they see happening in the next few years.
71 fenderbender.com | August 2020
WHY DO YOU BELIEVE COLLISION REPAIRERS CONSIDER YOU A LEADING PARTS DEALER? JASON BARRENGER: Honestly, I hear a lot of feedback from our customers and many of them are MSOs. It’s our service. Our staff, from sales associates all the way to our stockers and pullers, our dispatch and drivers, have all made the process so efficient and get the parts to our customers in a timely fashion. We process returns and damages within 24 hours. Our staff makes the whole process quick, efficient, and precise. We mess up every once in a while like everyone else, but it’s our service that we offer the customer.
DALE ZIMMER: Our heavy inventory of parts for late model cars and over 40 delivery trucks.
TOM WILKINS: Customer service is No. 1; I have six guys strictly in wholesale and between them they have 100 years of experience. The level of inventory we stock means we can also fill orders the next day.
HOW LONG HAVE YOU BEEN IN THE INDUSTRY, AND WHAT IS THE BIGGEST CHANGE DURING THAT TIME?
WHAT CHANGES DO YOU SEE IN THE NEXT FIVE YEARS FOR THE INDUSTRY?
JASON BARRENGER: I’ve been in the industry for 25 years. Much has changed on so many different levels; with our customers, the technology that GM has developed with different platforms and integrated with CollisionLink and RepairLink to combat the aftermarket has been remarkable. It’s so detailed. They can do strategic pricing by geographic location. We have the programs that allow the customers to get the best value and best gross profit out of an OEM factory part compared to an aftermarket part, all while allowing the dealers to maximize our profit as well.
JASON BARRENGER: What I see is the larger wholesale dealers, like ourselves, that will actually be supplying more of the smaller dealerships’ inventories.
DALE ZIMMER: I’ve been in the industry for 46 years, and the biggest change is the increasingly demanding expectations upon the dealerships from customers, insurance companies and even the employees.
TOM WILKINS: I’ve been in the industry for 37 years. I would say the electronic ordering has been the biggest change; we do about 97% of our work with RepairLink and CollisionLink via OEC.
DALE ZIMMER: The cost of doing business is going to rise beyond revenue, and technology will make automotive repair more complicated.
TOM WILKINS: I would say less shops to do business with. The shops that survive and stay in the industry will have more opportunities, and we’ll all struggle to keep up with the technology, especially with the electric car. It will be a whole new learning curve for everybody.
August 2020 | fenderbender.com 72
FenderBender’s Reader’s Choice: OEM Parts Dealers
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THE TOP OEM DEALERS: READER’S CHOICE AWARD WINNERS
The OEM parts dealers recognized by FenderBender readers NORTHEAST REGION: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia
Acura of Peabody
BMW of Tenafly
Cooper Kia
Alan Byer Volvo
BMW of the Main Line
Country Club Chrysler Dodge Jeep RAM
Apple Automotive
Bob Johnson Chevrolet
Courtesy Mitsubishi
Asbury Automotive Group
Boch Automotive Group
Crest Auto Group
Audi Albany
Boston Volkswagen
Crest Automall
Audi Erie
Boston Volvo Saab Village
Crestmont Toyota Volkswagen
Audi Porsche Bentley Mercedes-Benz of Warwick
Bowser Automotive
Criswell Auto
Audi Porsche of Conshohocken
Brown-Daub Dealerships
Crown Auto Group
Audi Porsche of Westwood
Bryner Chevrolet Inc
Dan Cavas Toyota World
Audi Volkswagen of Clarksburg
Burdick Automotive
Daniels BMW MINI of Allentown
Auto Express Kia Mazda
Burne Honda
DELLA Auto Group
AutoNation
Carbone Auto Group
Ditschman Flemington Automotive
Bald Hill Kia Chrysler Jeep Dodge Ram
Cavalier Ford Lincoln
Dorschel Automotive Group
Balise Auto Group
Champion Ford Volvo
Faulkner Auto Group
Bell Audi
Chapman Auto Group
Fette Ford Kia Inf initi
Bennett Automotive Group
Cherry Hill Dodge Chrysler Jeep
First Acura
Bergey's Auto Dealership
Cherry Hill Imports
First Auto Group
Bernardi Auto Group
Cherry Hill Kia Mitsubishi Suzuki
Fitzgerald Auto Mall
Bianchi Honda
Cherry Hill Nissan
Flood Auto Group
Blaise Alexander Family Dealerships
Cherry Hill Volvo
Fred Beans Auto Group
Blevins Motors
City Side Subaru
Freedom Automotive Group
BMW MINI of Annapolis
Classic Audi
Frenchie's Chevrolet Ford
BMW MINI of Manhattan
CMA's Colonial
Fuccillo Automotive Group
BMW MINI of Warwick
Colonial Volkswagen
Garber Automotive Group
BMW of Bridgeport
Columbia Ford Kia
Gary Miller Chrysler Dodge Jeep Ram
BMW of Catonsville
Commonwealth Motors
Gates GMC Buick Nissan
BMW of Peabody
Conicelli Autoplex
Goldstein Auto Group
BMW of Rochester
Contemporary Motorcar Ltd.
Haley Automotive Group
73 fenderbender.com | August 2020
Harte Auto Group
Lion Country Kia
Roth Cadillac
Hendrick Automotive Group
Long Auto
Route 44 Hyundai Toyota Scion
Herb Chambers
Loyalty Automotive
Schaller Auto Group
Heritage MileOne Autogroup
Luther Ford Lincoln
Scott Ford
Hillview Motors
Lynnes Auto Group
Scranton Motors, Inc.
Honda Village of Newton
Mastria Auto Group
Security Dodge Chrysler Jeep Ram
Hyman Bros. Automobiles
McGovern Automotive Group
Shaker Auto Group
Hyundai Volvo Village
Mercedes-Benz of Annapolis
Sheehy Auto Stores
Inf initi Nissan of Williamsville
Mercedes-Benz of Burlington
Springf ield Ford Lincoln
Inf initi of Norwood
Mercedes-Benz of Flemington
Springf ield Hyundai
Inf initi of Syracuse
Mercedes-Benz of Fort Washington
Springf ield Mitsubishi
Inf initi of Warwick
Mercedes-Benz of Manhattan
Steet Ponte Auto Group
Ira Auto Group
Mercedes-Benz of Paramus
Stephen Auto Mall
J.L. Freed Honda
Mercedes-Benz of Richmond
Subaru of Keene
Jack Daniels Motors
Mercedes-Benz of State College
Superior Toyota
Jaguar Land Rover Annapolis
Mercedes-Benz of Westwood
Sussex Honda
Jaguar Land Rover Cherry Hill
Mercedes-Benz Sprinter of Wilmington
Sussman Automotive
Jaguar Land Rover of Warwick
MINI of Alexandria
Tasca Automotive Group
Jaguar Morris County
MINI of Peabody
The Autosport Group
James Mitsubishi
MINI of the Main Line
Thomas Automotive Family
Jeff D'Ambrosio Auto Group
Minooka Subaru
Thompson Organization
Jerry's Auto Group
Mirak Automotive Group
Tom Hesser Auto Group
Karp Automotive
Mitchell Auto Group
Toyota of Hackensack
Keeler Motor Car Company
Montgomeryville Acura Nissan
Toyota Volvo of Keene
Kelly Auto Group
MotorWorld Automotive Group
Tri-Star Auto Group
Ken Pollock Auto Group
New Motors
Victory Chrysler Dodge Jeep Ram of Rome
Keystone Motors
Nissan of Bowie
Vision Automotive Group
Kia of Bowie
North Penn Imports
Volkswagen of Kingston
Ko Automotive Group
Northstar Kia
Volvo Cars Midlothian
Koons Automotive
Nucar Connection
Wayne Auto Mall
Kutztown Auto Sales
Nye Motors
West Herr Auto Group
Lamacchia Honda
Open Road Auto Group
Whitten Brothers Auto Group
Land Rover Jaguar Albany
Ourisman Automotive Group
Wyoming Valley Motors
Land Rover Jaguar Peabody
Packer Norris Parts
Land Rover Jaguar Richmond
Page Auto Group
Land Rover of Princeton
Paul Miller Auto Group
Land Rover Parsippany
Peruzzi Automotive
Land Rover Willow Grove
Pohanka Automotive Group
Lannan Chevrolet
Porsche Annapolis
Laurel Auto Group
Porsche Pittsburgh
Lawless Chrysler Jeep
Price Automotive
Lehman Motors
Quirk Cars
Lexus of Cherry Hill
Raceway Kia of Freehold
Lexus of Richmond
Radley Chevrolet Cadillac
Lexus of Towson
Rafferty Subaru
Lexus of Warwick
Ralph Honda
Lexus of Watertown
Richmond Ford Lincoln
Lia Automotive Group
Rosenthal Acura
August 2020 | fenderbender.com 74
FenderBender’s Reader’s Choice: OEM Parts Dealers
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THE NORTHEAST DEALER PERSPECTIVE: AN INSIDE LOOK
HOWARD MEEKS
Parts Director Flemington Car & Truck Country Flemington, N.J.
DENNY LOUX
Operations Director Fred Beans Family of Dealerships Doylestown, Pa.
DENNIS ELLIOTT
Parts Sales Manager Packer Norris Parts Essex, Md.
FenderBender reached out to top OEM parts dealers in the Northeast to take a deeper look at who these suppliers are, what makes them stand apart and what they see happening in the next few years.
75 fenderbender.com | August 2020
WHY DO YOU BELIEVE COLLISION REPAIRERS CONSIDER YOU A LEADING PARTS DEALER? HOWARD MEEKS: We have built our brand on the philosophy first started over 40 years ago by our founder, Steve Kalafer. It was a simple statement but holds true today as strongly as it did then: Do the right things and success will follow. I came up and was educated by some of the best dealers in the industry and the one characteristic they all shared and expressed to me is that everything matters— every phone call, email or text message was initiated by someone who had a concern or issue and that was an opportunity to shine. Simply, respect everyone and they will respect you.
HOW LONG HAVE YOU BEEN IN THE INDUSTRY, AND WHAT IS THE BIGGEST CHANGE DURING THAT TIME? HOWARD MEEKS: I’ve been in the automotive parts industry for 40 years, 34 years in management. The change that has had the biggest effect on our industry is the huge influence of insurance companies and their involvement in the operation of the collision repair shops. Direct repair, the high demands and the use of aftermarket and used auto parts have greatly reduced the opportunity for profits for collision shops and dealerships.
DENNY LOUX: I’ve been in the industry for over 35 years and the biggest change I’ve seen is the technology with the vehicles. The build level and complexity, too—when you think you’ve learned one thing about a vehicle, the next thing you know there’s something new coming out. The evolution outpaces your ability to keep up, so to speak.
DENNIS ELLIOTT: I’ve been in the industry 40–plus years. Biggest change during that time has been ecommerce.
DENNY LOUX: There are a few reasons. We have over 40 sales guys and the average tenure of our sales staff is over 20 years. Their knowledge is extensive. Our delivery service is also key, our one-stop shopping, our ease of doing business, our inventory selection–we have over $25 million of inventory that we stock. When the manufacturers are on strike, we’re able to service that vehicle even when the supply chain breaks down. We probably represent over 70 percent of the rolling stock out there spread over about 19 manufacturers.
DENNIS ELLIOTT: I believe we are considered a leading parts dealer because of our large inventory and excellent service. We have 30 parts trucks and a $5 million inventory. The main reason is we have the parts.
WHAT CHANGES DO YOU SEE IN THE NEXT FIVE YEARS FOR THE INDUSTRY? HOWARD MEEKS: Well, that is interesting to think about during these unprecedented times. Through the years I have seen the ups and downs of the industry but no one has ever seen anything like the effects of the COVID-19 pandemic. We have had to do some major adjustments to our business model and, like every essential business, keep a safe working environment for our associates, vendors and customers. Call it luck or strategy but we are proud to say we had no one test positive for the virus at our warehouse as of the middle of May and were able to take orders and deliver parts every day without interruption. Five years is a lifetime in this business and I would be crazy to predict that far in advance. I am sure there will be a continued push for electronic orders and less customerto-parts-representative interaction. What I know for sure is that people still like some interaction. They want relationships and to deal with people they like and feel are respected by. They still love to talk about the business, the family, the sports— everything matters!
DENNY LOUX: Less human interaction, unfortunately, because of the technology. The insurance companies won’t be writing estimates face to face. With Ford and other manufacturers, when a car is in an accident it will tell you what needs to be fixed and order it. I see the human factor going away a little bit and the technical side emerging. In 35 years, my whole thing has always been about relationships, that quality time, and it’s going away. The industry is forcing us to move at 100 miles an hour.
DENNIS ELLIOTT: With autonomous cars, there’s no telling where it’s going. I’m confident we’ll still grow.
August 2020 | fenderbender.com 76
FenderBender’s Reader’s Choice: OEM Parts Dealers
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THE TOP OEM DEALERS: READER’S CHOICE AWARD WINNERS
The OEM parts dealers recognized by FenderBender readers SOUTH REGION: Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas
Acura of the Rio Grande Valley
BMW of Tulsa
Dyer & Dyer Volvo Cars
Allan Vigil Ford Lincoln
Bob Boyte Honda
Family Toyota
Ancira Auto Group
Bob Howard Auto Group
Ferguson Superstore
Athens BMW
Bob Mayberry Hyundai
Fiesta Chevrolet
Audi Cary
Bob Moore Auto Group
Fort Myers Inf initi
Audi Fort Myers
Bobby Beck's Volkswagen
Fowler Auto Group
Audi Grapevine
Braman Motorcars
Freeman Buick GMC
Audi Knoxville
Bruce Lowrie Chevrolet
Fuccillo Automotive Group
Audi Northlake
Cannon Motors of Mississippi
Gary Force Acura
Audi of Charlotte
Capital Eurocars
Gastonia Chrysler Dodge Jeep RAM
Audi Plano
Carey Paul Honda
Gem Mazda
Audi Porsche of Nashville
Carlock Auto Group
Gene Messer Auto Group
Audi Raleigh
Cass Burch Automotive Group
Gillman Automotive Group
Audi San Juan
Chatham Parkway
Global Imports
Audi Sugar Land
Clark-Knapp Honda
Golden Circle Ford Lincoln
Audi Tulsa
Classic BMW
Gossett Motor Cars
Autobahn Motorcars
Clay Cooley Auto Group
Gray-Daniels Auto Family
AutoMax Auto Group
Crain Automotive Team
Greenway Tennessee Kia
AutoNation
Crest Auto Group
Grubbs Family of Dealerships
Bartow Ford Co.
Critz Auto Group
Gunn Automotive Group
Bay Cars
CrossRoads Ford
Hallmark Automotive Group
Beaman Auto Group
Cumberland Auto Center
Hanania Automotive Group
Benchmark Automotive / Overnight Parts Alliance
Dale Earnhardt Jr. Chevrolet
Harper Auto Square
Bert Ogden Auto Group
Dallas Dodge Chrysler Jeep
Hayes Chevrolet Buick GMC Cadillac
Bill Knight Automotive
Darrell Waltrip Automotive Group
Helf man Motors
BMW MINI of Arlington
David Stanley Auto Group
Hendrick Automotive Group
BMW MINI of Dallas
Don Carlton Auto Group
Hennessy Auto
BMW MINI of Nashville
Don Herring Mitsubishi
Heritage Auto Group
BMW MINI of South Atlanta
Don Thornton Automotive Group
Herrin-Gear Automotive Group
BMW of Little Rock
Downtown Nashville Motors
Hiley Automotive Group
BMW of Southpoint
Duval Motor Company
Hilton Head BMW
77 fenderbender.com | August 2020
Honda of Fort Myers
Mercedes-Benz of Baton Rouge
Roadshow BMW MINI
Honda World
Mercedes-Benz of Cary
Robinson Toyota
Huff ines Auto Dealerships
Mercedes-Benz of Collierville
Rogers Dabbs Chevrolet
Hyundai of Cookeville
Mercedes-Benz of Coral Gables
Russell Chevrolet Honda
Hyundai of Cool Springs
Mercedes-Benz of Fort Myers
Sam Pack Auto Group
Inf initi of Central Arkansas
Mercedes-Benz of Jackson
Scoggin-Dickey Dealerships
Inf initi of Charlotte
Mercedes-Benz of Little Rock
Scott Clark Auto Group
Inf initi of Hilton Head
Mercedes-Benz of Nashville
Serra Automotive Group
Inf initi of Memphis
Mercedes-Benz of Northlake
Shottenkirk Automotive Group
Jackie Cooper Imports
Mercedes-Benz of Oklahoma City
South Pointe Automotive
Jaguar Land Rover Austin
Mercedes-Benz of Plano
Southern Motors Automotive Group
Jaguar Land Rover Bluff City
Mercedes-Benz of San Antonio
SouthWest Auto Group
Jaguar Land Rover Charlotte
Mercedes-Benz of South Atlanta
Spikes Ford
Jaguar Land Rover Fort Myers
Midtown Kia
Sport Durst Automotive
Jaguar Land Rover Hilton Head
Mike Johnson's Hickory Toyota
Sterling McCall Group
Jaguar Land Rover of Jacksonville
Mike Whatley Honda
Steve Landers Auto Group
Jaguar Land Rover of Tulsa
MINI of Fort Myers
Stivers Decatur Subaru
Jaguar Porsche Volvo of Greenville
Mission Chevrolet
Stone Mountain Nissan
Jaguar Volvo of Oklahoma City
Modern Toyota
Subaru of Gwinnett
James Corlew Automotive
Momentum Motor Cars
Subaru of Pembroke Pines
Jim Ellis Automotive Group
Moritz Dealerships
Subaru South Blvd
Jim Hudson Automotive Group
Nalley Automotive Group
Superior Dodge Chrysler Jeep Ram
Jim Norton Auto Group
Napleton Clermont Chrysler Jeep Dodge Ram
Sutherlin Automotive
Keffer Auto Group
Nelson Automotive Group
Tom Bush Family of Dealerships
Kelly Auto Group
Newton Motor Group
Town & Country Ford
Kia of Greenville
North Freeway Hyundai
Toyota Greenville
Kraft Nissan
North Star Dodge
Toyota of Gastonia
Lake Norman Chrysler Dodge Jeep Ram
O'Brien Auto Park of Fort Myers
Toyota of Irving
Lance Cunningham Ford
O'Steen Automotive Group
Toyota South Atlanta
Land Rover Frisco
Palmer's Airport Hyundai
Troncalli Automotive Group
Land Rover Greenville
Palmer's Toyota Superstore
University Ford Durham
Land Rover Hilton Head
Park Place Lexus Plano
University Volvo
Land Rover Jaguar Columbia
Parker Automotive Group
Vaden Automotive Group
Land Rover Nashville
Parkway Ford
Valdosta Nissan
Land Rover San Antonio
Payne Chevrolet
Valley Auto World
Land Rover South Dade
Peacock Automotive
Vandergriff Automotive
Langdale Chevrolet
Porsche Fort Myers
Volkswagen of Fort Myers
Larry Jay Mitsubishi
Porsche of Hilton Head
Volkswagen of South Charlotte
Legacy Toyota
Porsche Plano
Volvo of Cary
Leith Automotive Group
Potamkin Automotive Group
Volvo of Fort Myers
Lexus of Jacksonville
Price LeBlanc Automotive
Volvo of Savannah
Lexus of Memphis
Prince Automotive Group
Weaver Brothers
Lexus of Nashville-North
Proctor Dealerships
Werner Auto Team
Lexus of Tulsa
Randy Marion Automotive Group
Wilson Auto Group
Mac Haik Auto Group
Red McCombs Automotive
Wolfchase Chrysler Dodge Jeep
Marc Miller Buick GMC
Regional Hyundai
World Ford Pensacola
Mazda of Gastonia
Reliable Chevrolet
Wyatt Johnson Automotive Group
Mazda of South Charlotte
Rick Case Automotive Group
McLarty Daniel Automotive
Riverside Ford Lincoln
August 2020 | fenderbender.com 78
FenderBender’s Reader’s Choice: OEM Parts Dealers
Special Promotion
THE SOUTH DEALER PERSPECTIVE: AN INSIDE LOOK
ALAN RUDOLPH
Parts Director Tom Bush Family of Dealerships Jacksonville, Fla.
TERRY HAWKINS Parts Manager Gossett Motorcars Memphis, Tenn.
JOE McBETH
Parts Director Dallas Parts Distribution Center Garland, Texas
FenderBender reached out to top OEM parts dealers in the South to take a deeper look at who these suppliers are, what makes them stand apart and what they see happening in the next few years.
79 fenderbender.com | August 2020
WHY DO YOU BELIEVE COLLISION REPAIRERS CONSIDER YOU A LEADING PARTS DEALER? ALAN RUDOLPH: I think we are so popular with our collision centers because of our vastly experienced team. We also have a big inventory with a large variety of parts. Another advantage is that our PDC is located less than 20 miles away, offering three deliveries a day. So I can order parts by noon and have them delivered by the next morning.
TERRY HAWKINS: We deliver the goods— we’re reliable, we have the inventory and we cover 10 states. Customers can get their part the next day. We also have 10 professional wholesalers dedicated to selling parts.
JOE McBETH: They consider us a leading parts dealer because of the quality of our people, our knowledge, and our large inventory. We’ve been dedicated to wholesale for 15 years and run it as a separate business, we take pride in making it stand on its own.
HOW LONG HAVE YOU BEEN IN THE INDUSTRY, AND WHAT IS THE BIGGEST CHANGE DURING THAT TIME? ALAN RUDOLPH: I’ve been in the business since 1979. This may sound old-fashioned, but the biggest change in the industry from when I started is computers and electronic parts catalogs. When I started with Tom Bush, we had no computers. John Bush was brought in to computerize our company shortly after I started, to much dismay. We didn’t think we needed them.
WHAT CHANGES DO YOU SEE IN THE NEXT FIVE YEARS FOR THE INDUSTRY? ALAN RUDOLPH: The next f ive years will probably be a continuance of what we are seeing now—price matching, improved customer service, and more online ordering.
TERRY HAWKINS: I’ve been in the business for 40 years, and the biggest change in that time has been electronic parts procurement.
TERRY HAWKINS: Autonomous cars are coming down the pike, I see those being more in the market in the next five years.
JOE McBETH: I’ve been in the industry for 32 years. I think the biggest change in the industry has been the technology—the ordering process and how we interact with customers.
JOE McBETH: I think some new challenges will arise, including getting more people into the industry.
August 2020 | fenderbender.com 80
FenderBender’s Reader’s Choice: OEM Parts Dealers
Special Promotion
THE TOP OEM DEALERS: READER’S CHOICE AWARD WINNERS
The OEM parts dealers recognized by FenderBender readers WEST REGION: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming
Acura North Scottsdale
BMW of Idaho Falls
Findlay Auto Group
Acura of Bellevue
BMW of Roseville
First Auto Group
Acura of Fremont
Browning Automotive Group
Ford Store San Leandro
Acura of Serramonte
Bunnin Automotive Group
Friendly Ford
Albany Subaru
Butte Auto Group
Future Automotive Group
Alexander Auto Group
C H Urness Motor Company
Gaudin Motor Company
Audi Bellevue
Camelback Automotive
Gold Coast Acura
Audi Fremont
Capistrano Mazda
Golden State Nissan
Audi Lamborghini Henderson
Capistrano Toyota
Guaranty Chevrolet
Audi Mission Viejo
Capistrano Volkswagen
Haddad Kia Dodge
Audi North Scottsdale
CardinaleWay Automotive Group
Hanlees Automotive Group
Audi Oakland
Chapman Automotive
Hayward Mitsubishi
Audi Wilsonville
Christopher's Dodge Ram
Hayward Nissan
AutoNation
Cole European
Henderson Chevrolet
Baker Garage
Coliseum Lexus
Henderson Hyundai Superstore
Berge Auto Group
Columbia Gorge Honda Toyota
Henderson Nissan
Big Mike Naughton Ford
Concord Chevrolet
Honda of Oakland
Bill Pierre Auto Centers
Crown Dodge Chrysler Jeep Ram
Honda of Serramonte
BMW MINI Concord
DCH Auto Group
Inf initi of Denver
BMW MINI North Scottsdale
Del Grande Dealer Group
Inf initi of Las Vegas
BMW MINI of Portland
Desert BMW of Henderson
Inf initi of Marin
BMW MINI of San Francisco
Doug's Lynnwood Hyundai Mazda
Inf initi of Oxnard
BMW Northwest MINI
Dublin GM Superstore
Inf initi of Scottsdale
BMW of Bellevue
Emich Automotive Group
Irvine Subaru
BMW of El Cajon
Fairview Ford
Jack Powell Chrysler Jeep Dodge
BMW of Fremont
FH Dailey Chevrolet
Jaguar Land Rover Las Vegas
81 fenderbender.com | August 2020
Jaguar Portland
Norm Reeves Superstores
Tempe Dodge Chrysler Jeep Ram
Jim Fisher Volvo
Oakland Acura
Tempe Honda
Jim Vreeland Ford
Oakland Mitsubishi Kia
Tempe Kia
Ken Garff Automotive Group
Oakland Volkswagen
The Fremont Auto Mall
Kia of Irvine
One Toyota of Oakland
Tonkin Family of Dealerships
Kirby Auto Group
Orange Coast Automotive Group'
Toyota of Santa Barbara
Kuni Automotive
Pacif ic BMW
Toyota of Surprise
Land Rover Denver
Paradise Chevrolet
Tustin Auto Center
Land Rover Jaguar of Mission Viejo
Peak Kia
Tynan's
Land Rover Jaguar Scottsdale
Penske Automotive
United Nissan
Land Rover Portland
Perry Ford Mazda
Universal Mitsubishi Subaru
Land Rover Redwood City
Pinnacle Nissan
Ventura Toyota
Landmark Ford
Porsche Marin
Ventura Volkswagen
Lanphere Auto Group
Porsche North Scottsdale
Volkswagen North Scottsdale
Larry H. Miller Dealerships
Porsche of Bellevue
Volvo Cars Gilbert
Legacy Ford
Power Ford
Volvo Cars Mission Viejo
Lexus Carlsbad
Prestige Chrysler Dodge Jeep Ram
Wasatch Front Kia
Lexus of Chandler
Prestige Imports
Weatherford BMW
Lexus of Henderson
Price Ford Lincoln
Wilder Auto Center
Lexus of Portland
Rickenbaugh Auto Group
Lexus of Serramonte
Roger Kehdi Mitsubishi
Lexus of Tacoma at Fife
Royal Auto Group
Magnussen's Dealer Group
Ruddell Auto
Maita Automotive Group
Sacramento Hyundai
Mark Christopher Auto Center
San Francisco Toyota
McKenna Auto Group
San Leandro Chrysler Jeep Dodge Ram
McKevitt Chrysler Dodge Jeep Ram
San Leandro Hyundai
Menholt Auto Group
San Leandro Kia
Mercedes-Benz of Bellevue
San Leandro Nissan
Mercedes-Benz of Chandler
Santa Barbara Auto Group
Mercedes-Benz of Draper
Santa Barbara Honda
Mercedes-Benz of El Dorado Hills
Santa Barbara Nissan
Mercedes-Benz of Farmington
Santa Margarita Ford
Mercedes-Benz of Laguna Niguel
Santa Margarita Toyota
Mercedes-Benz of Oakland
Schomp Automotive Group
Mercedes-Benz of Oxnard
Serramonte Ford
Mercedes-Benz of Portland
Serramonte Volkswagen Subaru
Mercedes-Benz of San Francisco
Servco
Mercedes-Benz of Westminster
Sierra Autocars
Metro Honda
Skyline Mitsubishi
Michael Hohl Motor Company
Smith Volvo
Mile High Imports
Sonnen Motorcars
MINI of Camarillo
Stevinson Automotive
MINI of Marin
Stewart Chevrolet Cadillac
Missoula Nissan Hyundai
Stewart Chrysler Dodge Jeep Ram
New Century Auto Group
Sunroad Automotive
Newport Beach Porsche
Sunset Porsche Audi
August 2020 | fenderbender.com 82
FenderBender’s Reader’s Choice: OEM Parts Dealers
Special Promotion
THE WEST DEALER PERSPECTIVE: AN INSIDE LOOK
MIKE McQUARRIE
Director of Parts Operations Larry H. Miller Dealerships Sandy, Utah
MARK MARLATT
General Manager Autonation Parts Center Spokane Spokane Valley, Wash.
TED HAWKINS
Parts Director Cerritos Chrysler Dodge Jeep RAM Cerritos, Calif.
FenderBender reached out to top OEM parts dealers in the West to take a deeper look at who these suppliers are, what makes them stand apart and what they see happening in the next few years.
83 fenderbender.com | August 2020
WHAT CHANGES DO YOU SEE IN THE NEXT FIVE YEARS FOR THE INDUSTRY? MIKE McQUARRIE: It’s going to tighten up, especially with COVID-19, and become a very service based-business, even more than it already has been. We’re going to have to think outside the box with the way we deliver parts. We’re going to see a little diversity in the insurance companies spreading out their work a little differently.
MARK MARLATT: I see continued digitalization in ordering systems. Additionally, I believe we’ll see technology changes within the advanced driver assistance systems (ADAS), as well as in hybrid and electric powered vehicles. Because of the technology, vehicle repairs will be more complex.
TED HAWKINS: I see it getting tougher for dealers and shops in the future. Insurance companies are going to continue to try and push aftermarket parts, and make dealers and repairers jump through hoops to use OEM parts. Manufacturers are going to change discount structures for them to benefit from and make it harder for the dealer to make a decent profit.
HOW LONG HAVE YOU BEEN IN THE INDUSTRY, AND WHAT IS THE BIGGEST CHANGE DURING THAT TIME?
WHY DO YOU BELIEVE COLLISION REPAIRERS CONSIDER YOU A LEADING PARTS DEALER?
MIKE McQUARRIE: I’ve been in the industry since 1976, and the biggest change has been all of the electronics that procurement of parts is now through. Back in 1976, we would use a telecomptor to order parts, and a week later they would either show up or they wouldn’t show up. Now, we have parts coming from manufacturers daily.
MIKE McQUARRIE: We really try to strive to do the best we can for our customers. Our values are integrity, hard work, stewardship and service, and we strive to live by the values. We stock pretty heavy, we carry a good size inventory so we can give our customers their parts, daily.
MARK MARLATT: I’ve been in the business for 33 years. The biggest changes have been technology changes resulting in multiple electronic ordering platforms, complexity of the vehicles, and additional aftermarket competition with OEM.
TED HAWKINS: I have been in the industry for 32 years. The biggest change has been the insurance companies controlling repair shops’ decisions on purchasing.
MARK MARLATT: We’ve taken a customer-centric approach to our business. By separating our wholesale department from the retail environment, we’ve been able to focus directly on the business-to-business portion of our parts operation. Consolidation and cross-training our counter personnel has allowed us to have a consistent message and experience for our customers.
TED HAWKINS: We have been in the wholesale business for a very long time. We are active in all parts platforms, have very experienced salespeople, and hold over two million dollars in inventory. Our staff understands turnaround time that insurance companies hold collision centers to. We care.
August 2020 | fenderbender.com 84
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