Resolving Conflicts at Work The workplace can be an extremely productive and fulfilling environment where people work together to accomplish the goals of their company. There are many positive things that can come from collaborating on projects and tasks. However, most every workplace deals with their share of conflict. Some conflict can be positive and constructive, as it can allow people to talk through their different ideas and come to conclusions that will most benefit their teams and ultimately their companies. However, unfortunately there are some instances of negative conflict in the workplace that stymies creativity and results. Things like pride, jealousy, ego, compensation issues, personal problems, and competitive tension are just a few of the causes of negative conflict in the workplace. The cause of most conflict can often be attributed to lack of communication or employees not being able to control their emotions. Here are a few things to consider when trying to handle situations in the workplace when conflict does arise.
Prevention There is preparation that needs to occur in order for conflict to end before it even begins. Create an environment conducive to open communication. Strive to develop good relationships with other employees so positive and constructive conversations can happen regularly. Having these things in place can help tremendously when someone does let their emotions get a bit out of control.
Pick Your Battles An important thing to consider when a conflict ensues is how important the issue really is. Is it something that needs to be argued and is critical to your job performance? Or, is it one-time incident where emotions have gotten a little out of hand. If the issue is important, try and turn the conflict into something constructive rather than personal. If it is trivial and insignificant, treat is as such and move on.
Don’t Be Surprised By Conflict
It would be unwise not to expect conflict to occur in the workplace. With many different personalities, responsibilities, personal situations, levels of pay, etc. there are bound to be instances where conflict happens. The key is to be able to recognize the symptoms of conflict early and resolve it quickly before too much damage is done.
Be A Great Listener One of the most important things to do when trying to resolve conflicts at work is to listen. Sometimes people just need to talk and to be heard. Listening intently to the other person will help you understand their true feelings and position and will give you time to formulate a calm and fair response. Never interrupt another person, but rather let them express what they are feeling. You will foster much respect in your relationship with others by being one who listens respectfully to their concerns. In this day and age, the need for training employees to be respectful of one another is key. Harassment training has become a necessary component of successful companies. WeComply provides online harassment training solutions and can help your employees be compliant with harassment policies. Call us today and let us help you find a solution for your harassment training needs. Photo Credit: successcoaching, MindTools