42 Stakeholder engagement
Stakeholder engagement Listening to our stakeholders is a core element of our sustainability management. Identifying and selecting stakeholders
How we identify and select our stakeholders Working systematically with interested parties and evaluating their perspectives on economic, social, environmental, ethical and governance issues can help us strengthen the dialogue and better address their concerns and manage the direct or indirect impact on Givaudan. This approach can be used as a strategic management tool, it helps build stronger and lasting relationships with key stakeholders, allows us to manage our business successfully and also lays out the basis for our materiality assessment.
When we set out to develop a materiality matrix in 2011, we carried out a wide-ranging assessment of our stakeholders to determine who had the greatest impact on us and on whom we had the most effect. We identified six key stakeholder groups from a list of more than 200 organisations: customers, suppliers, investors, public and government agencies, local communities and employees. Givaudan has developed specific tools to support interaction with the various stakeholder panels at both global and local levels. We also review and evaluate diverse stakeholder engagement initiatives that exist across the Company and continuously monitor their relevance in a two-stage process. First, we map each direct engagement with an external organisation by considering its relevance to several areas: our stakeholder groups; the key issues in our materiality matrix; the three focus areas of our sustainability approach and to the
Stakeholder dialogue
Employees
Dialogue channel
Suppliers
––Ongoing dialogue ––Customer sustainability requests ––Audits ––Customer innovation days ––Conferences and events ––At associations and advocacy organisations
––Assessments ––Issues raised at supplier audits ––Collaborations to improve performance ––Multi-stakeholder groups ––Supplier events: capacity building, discussing issues ––Direct engagement with supplier relationship managers
––Works Council consultations ––Employee engagement initiatives ––Annual performance dialogue ––Talent management processes ––Learning and development opportunities ––Green Teams, engagements and ongoing dialogue
Key topics and concerns raised
Customers
––Climate change ––Consumer health and well-being ––Human rights ––Product environmental and social impact ––Product quality and safety ––Responsible sourcing ––Transparency and reporting ––Traceability
––Responsible sourcing ––Raw material availability
––Employee health, safety and wellness ––Diversity and inclusion ––Talent management ––Women’s empowerment
Givaudan – Our Sustainability Approach
