2016 Service Quality Survey Results
Dear parents, please grade us on the following: Kindergarten (0=total dissatifaction, 5=absolute satisfaction)
Pre-‐K
Post-‐toddlers
Toddlers
Babies
Total Average 2016
2015 average
2014 average
9 answers
7 answers
5 answers
8 answers
3 answers
1 Love and tenderness we give to your child
4.89
5.00
4.80
4.75
4.67
4.84
4.95
4.93
2 Quality of education program
4.78
5.00
5.00
4.88
4.67
4.87
4.89
4.75
3 Teachers' competence
4.89
4.57
4.80
4.88
4.67
4.78
4.84
4.53
4 Building facilities
4.22
3.43
4.20
2.88
3.33
3.62
3.91
3.73
5 Cleanliness of the school
4.67
4.14
4.60
3.63
4.33
4.25
4.54
4.49
6 Quality of nutrition program
4.78
4.71
4.75
4.75
4.67
4.74
4.70
4.50
7 Food & cooking quality
5.00
4.86
5.00
4.75
5.00
4.91
4.93
4.76
8 Security & safety
4.89
4.71
4.40
4.13
4.00
4.49
4.59
4.10
9 Yard & outdoor facilities
4.11
3.43
3.60
3.75
3.33
3.71
3.94
3.95
10 Crisis management capability
4.56
4.86
4.80
4.50
4.33
4.62
4.84
4.72
11 Your communication with school's management
5.00
5.00
5.00
4.88
4.67
4.93
4.93
4.90
12 Your communication with teachers
5.00
5.00
5.00
4.71
4.67
4.90
4.87
4.64
13 Feedback you receive regarding your child
4.75
4.57
4.60
4.25
5.00
4.59
4.53
4.53
4.63
4.71
4.20
4.63
4.67
4.58
4.67
4.39
15 Quality of bus service facility
4.50
5.00
4.33
4.67
5.00
4.65
4.72
4.62
1 Is your children happy when returnig from school?
4.78
5.00
5.00
4.75
5.00
4.88
4.82
4.68
2 Is your childern increasing his/her knowledge base in school?
5.00
5.00
4.80
4.88
4.67
4.90
4.90
4.70
3 Is your children stengthening his/her personality in school?
5.00
4.86
5.00
4.88
4.67
4.90
4.90
5.00
5.00
5.00
5.00
4.67
4.96
4.90
4.83
5 Do you feel safe when leaving your child in school?
5.00
4.86
4.80
5.00
4.67
4.90
5.00
4.88
6 Is school responding fast to your requests?
4.78
5.00
5.00
4.88
4.33
4.84
4.67
4.70
4.78
4.71
4.80
4.57
4.67
4.71
4.63
4.50
8 Do you feel confident when talking to teachers?
5.00
4.86
4.60
4.75
4.67
4.81
4.81
9 Do you feel your child is properly loved and respected in school?
4.89
4.86
4.60
4.63
4.67
4.75
4.77
4.80
10 Is Dorothy Snot a school that meets your highest standards?
5.00
5.00
5.00
4.88
4.33
4.90
4.90
4.76
11 Would you recommend Dorothy Snot?
5.00
5.00
5.00
5.00
4.67
4.96
4.97
4.95
Average per class
4.81
4.73
4.72
4.58
4.52
4.69
4.74
4.60
93.84%
94.71%
91.95%
14
4
7
Quality of school's external associates (psychologist, swimming pool staff, etc)
Is your child porgressing and developing while in Dorothy Snot, without loosing his/her right in free play?
Do you improve your parenting skills while interacting with Dorothy Snot?
Total satisfaction %