What is
USER EXPERIENCE ?
- Satish Shastry
UI, UX, IxD, IA, Etc…
Definition - 1
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User experience is the sum of all your users’ interactions with your company, its services, and its products.
Definition - 2
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The level of satisfaction an average user gets from a product.
Definition - 3
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Usability is not a tool that helps you "DESING" Usability is a tool to check for our lack/failures of design
Definition - 4
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User eXperience (UX) refers to the interaction of person with a system including their actions and perceptions, i.e., what the person wants to do, what they actually do and their feels about using a system
in one word
easy to use
How to Create a Good User Experience
How to Create a Good User Experience Good UX involves a proper balance of needs between the user , the business , and technology. keep things simple, don't get the user's way, allow them to complete their task with ease. Don't short change a good UX by only paying attention to only the most critical parts, the UX is made up of the sum of all parts. Good UX involves listening to user on both a qualitative and quantitative level. UX is not implemented, It is adopted as a philosophy by the entire organization.
Three circles of information architecture
Representations of User Experience
Goals The first thing to consider when developing a Web sites / Web Application should always be its goals. What are we trying to accomplish with this site? It's important to document goals and refer back to them, no matter how obvious they seem, because it's easy to get carried away. Users Who are the intended audiences? What will they be looking for? Too often Web sites / Web Application are designed without the user in mind. Three circles of information architecture
Content What content should be on the Web sites / Web Application ? Does the content support the goals of the site? The way content is organized and even formatted will depend on the goals of the site and the audience to which it's directed.
Representations of User Experience
Useful : If it's not useful, who cares if it's usable? Usable : Don't make me think !! Desirable : Positive experiences build brand loyalty. Accessible : Available to all, Regardless of disability The User Experience Honeycomb
Findable : You can't use it what you cant find. Credible - Quality design builds trust
User Experience Process & Service delivery Model
User Experience Process & Project life cycle
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Because every person knows what he likes, every person thinks he is an expert on user interfaces.
Resources : http://www.useit.com/ Jakob Nielsen's Website. http://www.sensible.com/ Don't Make Me Think - Steve Krug
- Paul Heckel
thank you