Contents Introduction 2 National & International Network
3
Douglas & Gordon’s People
4
Residential Sales
6
Residential Lettings
7
Property Management
7
Corporate Services
9
Residential Developments
11
Professional Valuations
13
Refurbishment & Interior Services
15
Block Management
17
Making a Difference
18
Introduction Douglas & Gordon was founded in Chelsea in 1958 by two entrepreneurs who had recently returned from colonial service in West Africa. The fledgling estate agency operated from a flat just off Sloane Square. From these spirited beginnings the company has grown to employ more than 200 people – providing property services across central, west and south-west London. Over the years Douglas & Gordon has retained a strong entrepreneurial culture. The business remains privately owned and, as a result, is able to make and implement strategic and investment decisions quickly and competitively. As a full-service agency Douglas & Gordon offers: Residential Sales & Lettings; Property Management; Corporate Services; Residential Developments; Professional Valuations; Refurbishment & Interior Services and Block Management. D&G Asset Management LLP is the research, asset and fund management division of Douglas & Gordon. D&GAM acts as adviser to direct property investors and also owns an Offshore 2
Fund management business for indirect investors.
National and International Network There are 16 D&G sales & lettings offices located in central, west and south-west London. Douglas & Gordon are also associated with the Country Department – giving clients access to 38 estate agents across the UK. For those looking to attract tenants or buyers from further afield, Douglas & Gordon has a growing number of international affiliates, who provide the opportunity to advertise properties overseas.
3
Douglas & Gordon’s People Fundamental to the success of the business is the calibre and commitment of the people Douglas & Gordon employs. Members of the Douglas & Gordon board are experts in their field, several holding high profile positions within a number of industry bodies. The approach to recruitment is based as much on personality as it is on experience. The company’s commitment to staff development, knowledge and expertise means Douglas & Gordon consistently delivers the highest level of customer service – both in terms of building relationships and producing the best possible commercial outcomes.
4
5
Residential Sales As one of central London’s few remaining independent sales agencies, Douglas & Gordon offers a bespoke service to both sellers and buyers. As a company, they ensure all sales teams are NFOPP-qualified and transactions are regulated by the Property Ombudsman. Douglas & Gordon’s experienced sales teams use the latest insights and data from D&G Asset Management. This, combined with an in-depth understanding and experience of central, west and south-west London, ensures that clients always receive the highest levels of service and an accurate picture of the current market.
6
Residential Lettings Douglas & Gordon’s lettings department has been providing a comprehensive Lettings and Tenancy Management service to London’s residential market for over 50 years. The ARLA-qualified lettings teams are able to advise landlords and applicants on all aspects of the lettings process, handling everything from viewings and taking up references to managing the tenancy beyond completion. Landlords often retain Douglas & Gordon for many years due to their expertise and strong understanding of the ever-changing legalities within the sector.
Property Management For those lettings clients not able or not wanting to manage their own property, Douglas & Gordon has a dedicated Property Management department. It is their responsibility to ensure the property is well-maintained and any problems are dealt with in a timely fashion. Property Management also carry out regular property checks, and are always on hand to provide help to both landlords and tenants. 7
8
Corporate Services Douglas & Gordon’s Corporate Services department was established to minimise the cost, time and stress that can be associated with corporate relocation rental contracts. Over the years, the department has established itself as a leader within the industry, offering professionalism, flexibility and an attentive service. Working closely with HR professionals, relocation agents and their consultants, Douglas & Gordon ensures that properties are marketed to a wide range of corporate tenants moving within, or to London. The Corporate Services client list includes organisations such as KPMG, Disney, JPMorgan, Ralph Lauren and HSBC.
9
10
Residential Developments The Residential Developments department manages Douglas & Gordon’s land, new homes and investments business. The highly experienced team offers comprehensive advice and services across all aspects of land acquisition, property development and the marketing and sales of new homes. In addition to sales and acquisitions, the investments side of the group has specialist knowledge of the private rental sector (PRS) and regulated & life tenancies. Residential Developments will also draw on expertise from within the business when required. Of particular importance is their alignment with Professional Valuations, Property Management and D&G Asset Management.
11
12
Professional Valuations The Professional Valuations department has been carrying out formal valuations in central London since 1979. The team is made up of qualified Chartered Surveyors, who have extensive experience in all aspects of residential valuation, with a particular focus on enfranchisement work. They are on hand to offer help and advice to our clients, whatever their requirements. Along with preparing formal valuations, the department provides valuations for bank lending, tax purposes, matrimonial disputes and probate. The team can also advise on licenses to alter. Professional Valuations work closely with Douglas & Gordon sales and lettings offices and Block Management to produce valuations when required.
13
14
Refurbishment & Interior Services Douglas & Gordon’s dedicated Refurbishment & Interior Services department can give advice on improvements and alterations appropriate for a client’s property. This can range from a quick makeover between tenancies to project managing a comprehensive redesign of the accommodation.
15
16
Block Management Established in 1988, D&G Block Management now take care of over 6,500 properties in and around central London. All sizes and styles of buildings, including residential, commercial and AST units are managed from the D&G Block Management office in Victoria. D&G Block Management pride themselves on exceptional customer care, proactive management of instructions and consequently retention of clients. The services offered include the financial management of buildings; service charge/ground rent collection and placement for service contracts. The department also manages on-site staff (including concierge, porterage and cleaning), day-to-day repair and redecoration, together with the administration of larger building refurbishment and repair contracts. Residential Partners Limited, a subsidiary of D&G Block Management, administer direct staff management and also provide company secretarial services to clients.
17
Making a Difference At Douglas & Gordon, corporate social responsibility is about a genuine commitment to building a better society. Every year, they support a number of charities including Kids Company, Bob Champion Cancer Trust, NSPCC, Save the Children and Red Cross. Douglas & Gordon also sponsor local organisations such as Battersea Ironsides RFC and Spencer Cricket Club in Earlsfield, along with many events within local schools and communities.
18
19
Directory HEAD OFFICE 67-68 Warwick Square, London SW1V 2AR T: 020 7963 4600 E: HoWebContact@dng.co.uk
OTHER SERVICES HAMMERSMITH & SHEPHERD’S BUSH 118-120 Glenthorne Road London W6 0LP
NORTH OF THE RIVER
Sales T: 020 8563 7100 E: hammsales@dng.co.uk
CHELSEA 45 Sloane Avenue London SW3 3DH
Lettings T: 020 8563 4422 E: hammlets@dng.co.uk
Sales T: 020 7225 1225 E: chelseasales@dng.co.uk
KENSINGTON 172 Kensington Church Street London W8 4BN
Lettings T: 020 7581 6666 E: chelsealets@dng.co.uk
Sales T: 020 7792 1881 E: kensales@dng.co.uk
FULHAM 656 Fulham Road London SW6 5RX
Lettings T: 020 7792 1331 E: kenlets@dng.co.uk
Sales T: 020 7731 4391 E: fulhamsales@dng.co.uk
NOTTING HILL 299 Westbourne Grove London W11 2QA
Lettings T: 020 7731 4791 E: fulhamlets@dng.co.uk
Sales T: 020 7727 7777 E: nhsales@dng.co.uk
GLOUCESTER ROAD 22 Gloucester Road London SW7 4RB
Lettings T: 020 7727 8000 E: nhlets@dng.co.uk
Sales T: 020 7581 1152 E: grsales@dng.co.uk
PIMLICO & WESTMINSTER 106 Wilton Road London SW1V 1DZ
Lettings T: 020 7589 5252 E: grlets@dng.co.uk
Sales T: 020 7931 8200 E: pimlicosales@dng.co.uk Lettings T: 020 7931 8300 E: pimlicolets@dng.co.uk
SOUTH KENSINGTON 25-27 Harrington Road London SW7 3EU
CLAPHAM 30 Abbeville Road London SW4 9NG
Sales T: 020 7581 8888 E: sthkensales@dng.co.uk
Sales T: 020 8675 4400 E: claphamsales@dng.co.uk
Lettings T: 020 7584 8888 E: sthkenlets@dng.co.uk
Lettings T: 020 8675 0888 E: claphamlets@dng.co.uk
SOUTH OF THE RIVER
EAST PUTNEY 190 Upper Richmond Road London SW15 2SH
BALHAM 81 Nightingale Lane London SW12 8NX Sales T: 020 8673 0191 E: balhamsales@dng.co.uk Lettings T: 020 7924 2002 E: battlets@dng.co.uk BATTERSEA 128 Northcote Road London SW11 6QZ Sales T: 020 7924 2000 E: battsales@dng.co.uk Lettings T: 020 7924 2002 E: battlets@dng.co.uk BATTERSEA PARK 236 Battersea Park Road London SW11 4ND Sales T: 020 7720 8077 E: battpksales@dng.co.uk Lettings T: 020 7498 5243 E: battpklets@dng.co.uk
Sales T: 020 8788 3000 E: putneysales@dng.co.uk Lettings T: 020 8788 3333 E: putneylets@dng.co.uk SOUTHFIELDS 24 Replingham Road London SW18 5LR Sales T: 020 8874 8822 E: sthfldssales@dng.co.uk Lettings T: 020 8874 8844 E: sthfldslets@dng.co.uk WEST PUTNEY 127 Lower Richmond Road London SW15 1EZ Sales T: 020 8785 6666 E: wputneysales@dng.co.uk Lettings T: 020 8788 3333 E: putneylets@dng.co.uk
Block Management 192-198 Vauxhall Bridge Road London SW1V 1DX T: 020 7963 4646 E: blockman@dng.co.uk Block Management Accounts 192-198 Vauxhall Bridge Road London SW1V 1DX T: 020 7963 4646 E: blockmanacc@dng.co.uk Corporate Services 172 Kensington Church Street London W8 4BN T: 020 7313 6121 E: corporateservices@dng.co.uk Marketing & HR 67-68 Warwick Square London SW1V 2AR T: 020 7963 4600 E: marketing@dng.co.uk Professional Valuations 37 Ixworth Place London SW3 3QH T: 020 7591 8746 E: valdep@dng.co.uk Property Management 37 Ixworth Place London SW3 3QH T: 020 7225 0234 E: propertyman@dng.co.uk Refurbishment & Interior Services 37 Ixworth Place London SW3 3QH T: 020 7225 0234 E: refurb@dng.co.uk Residential Developments 67-68 Warwick Square London SW1V 2AR T: 020 7963 4600 E: investments@dng.co.uk Tenancy Management 37 Ixworth Place London SW3 3QH T: 020 7052 9740 E: tenadminweb@dng.co.uk
67-68 Warwick Square London SW1V 2AR