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ESSEX POWERLINES
TRANSFORMS FOR COMPLETE DIGITIZATION Submitted by Essex Powerlines
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ssex Powerlines has embarked on an innovative, next-level effort to leverage every bit of data the utility collects, and to become completely digitized across all departments in the coming years. The now-underway Transformative Utility Project will enable EPL to provide more customer choice and customer centricity, while reducing outage times and loss-of-supply incidents. EPL also envisions that complete digitization – and seamless flow of information among departments – will lead to ongoing operational efficiencies, optimal decision making and improved company-wide cost controls. The many phases of the Transformative Utility Project include a new Work Management Centre application, which will digitize all work and service-level requests across the utility. This will provide enhanced cross-department visibility and reporting and escalation capabilities to the entire organization, with benefits for all stakeholders involved. “A common platform to share digital data will enhance communications and visibility among our different departments, enabling us to provide uninterrupted and best-in-class service to our customers,” says Essex Powerlines
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General Manager Joe Barile. “We are excited for what this project means for our customers, our employees and our stakeholders.” As utilities embrace digitization, their customers will have better access to data and information. EPL’s Transformative Utility Project will aid the Customer Service Department in seamlessly granting customer choice – and in meeting evolving customer expectations – through mobile and digital options such as paperless billing, enhanced outage notifications and details, improved home energy analytics, and customer self-service tools. In addition, the push towards digital technology and self-service tools will provide customers with easy access to customer support, and better and more resourceful communication channels, all while reducing phone calls and un-needed service requests.
Benefits across multiple departments
The Transformative Utility Project will also prove beneficial for the Operations, Engineering and Asset Management departments. Newly acquired tools will provide engineers with the ability to design, stake, plan and manage all aspects of capital THE DISTRIBUTOR
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FALL 2020
