THE
OF DOYLESTOWN HEALTH 2016 COMMUNITY REPORT
CONTENTS 5 — CARDIAC CARE 7 — MATERNITY & PEDIATRIC CARE 9 — TRANSITIONS IN CARE 11 — STROKE CARE 13 — ORTHOPEDIC CARE
AT DOYLESTOWN HEALTH, WE SEE PEOPLE BEFORE PATIENTS.
15 — CANCER CARE 17 — VIA & VOLUNTEER SERVICES 18 — MEDICAL STAFF & ASSOCIATES 19 — COMMUNITY OUTREACH 21 — FINANCIALS, STATISTICS & PHILANTHROPY 23 — BOARDS & ADMINISTRATION 24 — LOCATIONS
WE ALL HAVE A STORY TO TELL, AND EVERY STORY HAS MEANING. Welcome to our 2016 Community Report. We at Doylestown Health have the privilege of providing our community with a comprehensive continuum of health services and are guided by our mission, “to continuously improve the quality of life and proactively advocate for the health and well-being of the individuals we serve.” We pursue our mission through hundreds of thousands of very personal and individual care experiences. And, while the experience of each patient and family member is unique, collectively their stories tell of the powerful work of Doylestown Health and how we live our mission through clinical excellence and community service. In this report, we share charts and graphs that exhibit key operational and financial statistics from our 2016 fiscal year. However, our accomplishments are best told not with “stats,” but rather through the stories of those we serve. In this publication, several of our patients have generously volunteered to share with you the story of Doylestown Health through their eyes. The life changing experiences of these patients and their families range from the welcoming of new life to the offering of comfort and support at the end of life. These stories serve to illustrate Doylestown Health’s breadth of medical science and our depth of compassion. Intertwined throughout the narratives, you will hear about skilled and caring physicians and Associates and how they impact the lives they touch. Just as these patient stories are representative of the thousands of similar experiences at Doylestown Health, the physicians noted in the articles are representative of the total medical staff of 435 clinicians with expertise in over 50 medical and surgical specialties and training in the most advanced technologies and clinical interventions. They partner with our 2,800 Associates and 1,000 Volunteers to form care teams that deliver the highest level of clinical expertise with kindness and compassion. In 2016, Doylestown Health was honored to receive numerous national and regional awards for the quality, safety and value of our work, including recognition as one of the 100 best hospitals in the United States for both heart and orthopedic care. Doylestown Health also earned the Leapfrog Group’s highest honor — “Top Hospital” for Patient Safety and Quality, one of only 56 general acute care hospitals in the nation to be so honored. Our commitment to excellence in healthcare has been embedded in our genetic fabric since the day our founders, the women of the Village Improvement Association of Doylestown (VIA), first began their service organization 121 years ago. Today, the VIA continues its legacy of leadership through many service activities, including the governance of Doylestown Health. Still, the greatest recognition we can ever receive is the thankful appreciation of our patients, families and the communities we serve. On behalf of the Doylestown Health Board of Directors, Medical Staff, Administration, Associates and Volunteers, we proudly present to you our 2016 Community Report.
James L. Brexler President and CEO
Joan Parlee Chair of the Board
Eric A. Marchant, MD President, Medical Staff Doylestown Health | 2016 Community Report
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George Schulle — Underwater Adventurer World traveler, ocean explorer, award-winning SCUBA instructor and photographer of sea life — he’s always planning his next dive.
In early 2015, George Schulle started planning an April 2016 dive trip to the Raja Ampat
With his April trip on the horizon, George wanted to be sure he’d be fit for his adventure. The
Islands in Indonesia. Located in Southeast Asia between the Indian and Pacific oceans, the
itinerary included 31 dives planned over 10 days, and he would be staying on a boat eight hours
collection of islands is known for its extremely diverse marine life. It is a top destination for the
away from medical facilities.
serious SCUBA diver.
He followed doctor’s orders and participated in the Cardiac Rehabilitation program at
A diver for 35 years and an instructor for 30, George has been on thousands of dives throughout
Doylestown Hospital, exercising under the close supervision of rehab specialists. Once he felt
the world, where he pursues his passion for photographing sea creatures and coral reefs.
strong enough, George started walking for exercise with a friend. After successfully passing a
In January 2016, his underwater aspirations were interrupted. A storm dumped two feet of snow on the Bucks County area, and George started to shovel the walkway around his Warminster
stress test, he was cleared for the trip. “When I got in the water, everything was back to normal. If I hadn’t had that surgery, I probably
home, as he’d done many times before. He felt light-headed and short of breath with discomfort
would have died on that trip,” says George, who continues to swim, work out at the gym and
in his chest.
plan future dive trips.
“I knew something was wrong,” says George, an athletic 68-year-old. He called his doctor,
CARDIAC CARE
WE SAW GEORGE FOR MUCH MORE THAN HEART SURGERY.
“I appreciate how the Heart Institute team got me back to doing what I love.”
who told him to go to Doylestown Hospital. A cardiac catheterization revealed George had two clogged coronary arteries (the blood vessels that supply the heart). He needed bypass surgery
About Doylestown Health’s Richard A. Reif Heart Institute
to create a new path for blood to flow to his heart.
Distinguished as one of the Top 100 Hospitals with Great Heart Programs by Becker’s
In the face of open-heart surgery, George told his doctors that he had a goal — to make his trip to Raja Ampat. Although this trip was just two months away, his care team was cautious, but encouraging. “Nobody ever said, ‘You can’t do this,’” says George. “Everybody was working to get me to the point where I could do what I wanted.” On February 8, 2016, Doylestown Health cardiothoracic surgeon James McClurken, MD, performed double bypass surgery and, after several days in the Cardiovascular Intensive Care Unit, George returned home.
Hospital Review, Doylestown Health’s Richard A. Reif Heart Institute is a nationally recognized program where cardiologists and cardiac surgeons get to know each patient and their unique lifestyle factors. Our team is dedicated to providing the highest level of care and patient safety as they assist patients and physicians with managing risk factors for heart disease, offer advanced treatment options and provide outstanding emergency cardiac care.
For more information about the Heart Institute, visit DoylestownHealth.org/Heart or call 215.345.BEAT (2328).
Doylestown Health | 2016 Community Report
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Amanda McClelland — Supermom Entertainer, teacher, provider, juggler of time — her children are her entire world.
A day in the life of Amanda McClelland, 29, is all about family. Especially, now more than ever,
Amanda delivered all four of her children at Doylestown Health’s VIA Maternity Center and
as Amanda welcomed her fourth child into the world in July 2016 — and a busy life it is.
feels she could not have made a better choice. “The care I received at Doylestown Health was
With three in diapers, trips to the pediatrician and nights of interrupted sleep, Amanda’s life is hectic, and wonderful. “The kids are my entire world,” Amanda says smiling. “Having four
outstanding. Healthy Beginnings helped me obtain insurance for my kids and information about WIC (Women, Infants and Children) and food stamps,” says Amanda.
little ones can be stressful, but as long as I can give them what they need, that’s pretty much
Delighted with the strong, healthy start she has been able to provide for her family, she feels
it for me.”
secure knowing that same level of expertise can be found with the inpatient care available for
A front-end supervisor for a local supermarket, Amanda goes on to explain her day, “Day care ends at 5 p.m. We spend an hour outside before dinner, or I prepare something the night before so we have more time. Whether it’s 5 below zero or 110 degrees, the kids want to be outside.”
MATERNITY & PEDIATRIC CARE
WE SAW AMANDA FOR MUCH MORE THAN MATERNITY CARE.
children at the Carol and Louis Della Penna Pediatric Center, just a 15-minute drive away, at the hospital she has come to love.
About the VIA Maternity Center Doylestown Health’s VIA Maternity Center is among the region’s best for maternity care, with
When she learned she was pregnant with her first child, Amanda was looking for a
services for every stage of pregnancy through the birth experience. The Maternity Center
safe, loving environment for prenatal care and delivery. She reached out to Healthy
features a 32-bed maternity unit and a Level II NICU staffed by CHOP neonatologists.
Beginnings Plus at Doylestown Health, where Dianna White, RN, patient care coordinator, answered the call. About the Della Penna Pediatric Center Healthy Beginnings provides prenatal and postpartum care and resources, including nutrition
The Carol and Louis Della Penna Pediatric Center offers expert inpatient pediatric care to all
counseling and parenting education, at no cost to expectant mothers who qualify.
ages, including infants, children and teens. Services extend beyond the hospital setting into
“Dianna welcomed me with open arms,” Amanda says fondly. “She arranged my medical
the community and include health and wellness education, nutrition services and more.
care and helped with insurance. I feel very close to her.” Amanda continues, “I was worried throughout my pregnancies. I would call Dr. (Melanie) Ware and Dr. (Scott) Dinesen at two or
Watch video of Amanda’s story at DoylestownHealth.org/Faces
three in the morning, leave a message with the answering service, and they would call back right away. They were helpful and reassuring, treating me more like family than a patient.”
Doylestown Health | 2016 Community Report
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Mary Santucci — Giver Protector, partner, golfer, Jerry’s soulmate — she’s the heart of her family.
Mary and Gerald “Jerry” Santucci’s enduring love filled their 57-year marriage with joy. And,
Concerned about Mary, Jerry inquired about Doylestown’s hospice facilities, seeking advice
when they faced Jerry’s end-of-life journey together, their Doylestown Health caregivers were
from Jim Brexler, President and CEO of Doylestown Health. The Santuccis chose The Willows
with them every step of the way.
at Pine Run, a specialized care wing within Doylestown Health’s skilled nursing facility, for
Jerry thrived on family, work and helping others. Along with his brother, Jerry founded and was co-president of his specialty food brokerage business, Santucci Associates. He loved the business, and it was his passion. He also enjoyed motorcycles, traveling and spending time with his grandchildren. Life was good, but Jerry experienced health problems including diabetes, strokes, heart attacks and an aortic aneurysm. He had open heart surgery and numerous
Jerry’s end-of-life care. Here, care from Doylestown Hospital Hospice can be received in a coordinated manner with the facility. “It was wonderful!” says Mary. “I could be with Jerry 24/7. Dr. Martynec visited often. Hospice nurse Jesse Leaf, RN, was compassionate and calmly answered our questions, and Beatrice Woods, CNA, worked a double shift so she could be there for us at the end.”
cardiac catheterizations. “We called Doylestown Hospital our second home, because Jerry
“These phenomenal caregivers took time to understand our family,” says Mary.
was in and out, and I was, too,” says Mary.
“Jerry’s doctors even called me after he passed away to make sure I was okay.”
In 2010, a routine MRI to monitor Jerry’s aneurysm detected cancer in his liver. “We were devastated,” recalls Mary. Interventional cardiologist Steven Guidera, MD, sat with Jerry to help him absorb the news. Internal medicine physician Bohdan Martynec, MD, offered some hope and referred him to a surgical oncologist who specializes in liver cancer at the Hospital of the University of Pennsylvania. Surgical removal of half of Jerry’s liver gave him more time, but soon his cancer returned. Because of the care and compassion received over the years from everyone at Doylestown
TRANSITIONS IN CARE
WE SAW THE SANTUCCIS FOR MUCH MORE THAN CLINICAL CARE.
Though she misses Jerry dearly, Mary says she is okay, thanks to support from her daughters, their families and good friends who keep her busy.
About Coordinated Healthcare at Doylestown Health Offering an extended array of coordinated healthcare services and personalized care, Doylestown Health includes Doylestown Hospital, expert physicians, outpatient services, wellness centers, home health and hospice care, Pine Run Retirement Community and more — all putting patients at the center of a seamless care experience.
Health, Jerry wanted to give something back. Through the Santucci’s generosity, the chapel at Doylestown Hospital was renamed the Mary and Gerald Santucci Chapel in 2014. The chapel offers a peaceful place of reflection for Doylestown Hospital patients, families, Associates and
About Philanthropy at Doylestown Health
the community.
As the philanthropic arm of Doylestown Health, the Doylestown Health Foundation raises
As time passed, radiation therapy and embolization treatments kept Jerry’s cancer at bay,
all members of Bucks County and beyond.
funds to safeguard the future of excellence in patient care and improves the quality of life for but took a toll on his liver. As his health was failing, Mary took care of him at home with support and reassurance from Doylestown Hospital’s Home Health nurses. During this entire time, Jerry’s Doylestown Health physicians remained highly engaged, but
For more information about giving opportunities at Doylestown Health, please call 215.345.2802 or visit DoylestownHealth.org/MakeAGift.
it was their personal connection that inspired Mary and Jerry the most. Dr. Martynec and cardiologist Richard Mascolo, MD, took the time to really get to know Jerry, and during doctor visits, they not only discussed his condition, but talked about family and travel. “They were not only our doctors, but they became like friends,” recounts Mary. Doylestown Health | 2016 Community Report
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Beverly Willard — Future World Traveler Treasured colleague, caregiver, cheerleader and pillar of strength — who can now look forward to her next chapter thanks to expert stroke care.
STROKE CARE
WE SAW BEVERLY FOR MUCH MORE THAN HER STROKE. For many years, Beverly Willard, a single parent, had little time for travel. When she wasn’t
“I started to speak, and my words sounded right,” says Beverly, who remained in the
working full time in the insurance industry, she was running her daughter Sabrina to sports
hospital for one week to recover. “The nurses, neurologists and cardiologists were
activities, and bringing her younger daughter, Tammy, along to enjoy the fun.
great. I’m independent, so they watched me and were always there if I needed them.”
Tammy uses a wheelchair and, though she doesn’t hear or speak, she connects with her smile
Beverly took part in physical, speech and occupational therapy. “The therapists were reassuring,
and everybody loves her. “Tammy loved going to Sabrina’s games. I had her at home with me
answered my questions and helped me in any way they could,” Beverly adds. “I wanted to
until she moved into a group home at age 22,” explains Beverly. Her firstborn, Sabrina, turned
improve my handwriting, and they gave me special exercises.”
her passion for sports into a career as a successful physical trainer.
Other than still wishing her handwriting were a little bit better, Beverly is feeling great and
With her daughters grown and out of the house, Beverly at the age of 65 began to look ahead
planning her next big adventure. Minutes matter when treating a stroke and she is thankful to
to the next phase of her life — retirement and the chance to do some traveling. But a medical
have had this lifesaving procedure right in her community.
crisis in February 2016 put those plans and her life at risk.
“It’s just amazing. My grandmother had a stroke and died within five weeks.” Beverly adds
Beverly was working at her second job at a local department store, when co-workers noticed
gratefully, “If everyone hadn’t been so great, and if Doylestown Health didn’t have IAT, that could
that her speech was jumbled and called 911. Arriving in minutes, the ambulance crew
have been me.”
recognized a stroke and notified Doylestown Hospital with a stroke alert. Stroke experts were prepped and ready when Beverly arrived at the hospital. She received an intravenous dose of the clot-busting medication tPA, and went directly to the cardiac catheterization lab. There, interventional cardiologist Joseph McGarvey, MD, used
About Stroke Care at Doylestown Health A Joint Commission-certified Primary Stroke Center, Doylestown Health is a recipient of the American Heart Association/American Stroke Association’s Get With The Guidelines ®-Stroke Gold Plus Achievement Award with Target: Stroke Honor Roll Elite Plus. SM
a revolutionary treatment called Intra-Arterial Thrombectomy (IAT), a procedure where a tiny tube and mechanical stent were threaded through Beverly’s groin artery to the blockage, which was in her brain in the artery behind her eye, causing a stroke or brain attack. Then, using
Watch video of Beverly’s story at DoylestownHealth.org/Faces
the retrievable stent, the surgeon physically removed the clot and stopped Beverly’s ischemic stroke.
Doylestown Health | 2016 Community Report
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Harry Delanoy — Motivated Mariner Captain, ornamental horticulturist and lover of the outdoors — he’s perpetually on the move.
Harry Delanoy, 57, lives life to the fullest, enjoying dual careers that reflect his passions. “I love being outside and on the water, and I love being with people,” says Harry, who found the
“I trusted Dr. Vikoren 100 percent, and orthopedic navigator Pam DiPietro was my go-to person. Everyone was helpful and accessible,” says Harry. “Mona and the
perfect combination of land and sea by opening his own landscaping business and earning a
physical therapy team not only helped identify my dysplasia, but were positive and
captain’s license.
supported me in achieving my goals.”
“Some days, I complete my landscaping jobs in the morning, then go to Philadelphia to drive
Harry also participated in pre-op education classes. “Within three weeks, I returned to light duty
the ferry,” he says. And when he’s not doing either of those activities, you’ll find him piloting
work, supervising landscaping jobs, and quickly got back to my old routine.” Harry adds, “But
cruises around the Philadelphia harbor or taking people fishing on the Salmon River in Pulaski,
without the pain.” And by mid-June, Harry was back on deck.
New York.
ORTHOPEDIC CARE
WE SAW HARRY FOR MUCH MORE THAN HIP REPLACEMENT SURGERY.
“Being close to home made it convenient to coordinate my workday and still get to doctor’s
But while Harry found a way to combine both of his passions, extreme back pain and a limp
appointments, physical therapy and tests,” says Harry, who was so happy with his results
were making them less and less enjoyable. And by March 2016, he could barely move. An MRI
that he became a Joint-to-Joint volunteer, sharing his positive experience with others who are
revealed that Harry had two herniated discs. He was prescribed anti-inflammatory medication
considering joint replacement surgery.
and started physical therapy at Doylestown Hospital. It was during one of these therapy sessions that physical therapist Mona Dunlap observed the way he was walking and suspected
About Doylestown Health’s Orthopedic Institute
that his pain problem went beyond his back, so she shared her concerns with orthopedic
Recognized as one of the Top 100 Hospitals with Great Orthopedic Programs by Becker’s
surgeon Thomas Vikoren, MD, and he ordered a hip X-ray. When the results came in, Dr. Vikoren realized that Harry had dysplasia, a congenital hip condition, and needed a total hip replacement. But this was the middle of landscaping season. And Harry wanted to get back to work as soon as possible.
Hospital Review, Doylestown Health’s Orthopedic Institute offers joint repair and replacement, spine and hand surgery, sports medicine and osteoporosis care. Board-certified and fellowship-trained physicians treat all types of bone and muscle conditions. For eligible joint replacement patients, our Doylestown Accelerated Healing Program (DASH) helps patients return to the activities they love, faster.
Understanding the situation, the Orthopedic Institute team prescribed pre-surgery rehabilitation to strengthen Harry’s muscles and joints ahead of the operation. He had
Watch video of Harry’s story at DoylestownHealth.org/Faces
surgery on May 17 and went home the very next day.
Doylestown Health | 2016 Community Report
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Lynda Newsome — Survivor Detail-oriented, inquisitive and funny — she’s focused on happy, healthy days ahead.
CANCER CARE
WE SAW LYNDA FOR MUCH MORE THAN BREAST CANCER. When Lynda was diagnosed with breast cancer at age 66, she was surprised, but not shocked,
When program coordinator Cheryl Knight, MS, a licensed, board-certified
because she lost her mother to the disease.
genetic counselor, met with Lynda, she not only took the time to discuss her
“My mother had a mastectomy at 42,” Lynda explains, “There was very little support back then, and when she developed cancer in her other breast, she didn’t deal with it until it was too late. She died of stage four breast cancer at age 70.” Fortunately, cancer diagnosis and treatment options have changed, and Lynda’s cancer experience was vastly different from her mother’s. Thanks to her annual mammogram, Lynda’s cancer was caught early and was treated with a lumpectomy (removal of the tumor from the breast) with sentinel node mapping, followed by 30 radiation treatments. “Being alone in the room for radiation therapy was especially difficult for me,” says Lynda. “But everyone, including my radiation oncologist William Rate, MD, PhD, the technicians and staff, did everything they possibly could to help me.” With the guidance of medical oncologist Sarah Goodyear, MD, oncology nurse navigator Kathy
recent diagnosis, but also to learn more about Lynda as a person — thoroughly reviewing Lynda’s lifestyle, health history, family history and risk factors. After their discussion, Lynda decided to take the next step and undergo genetic testing. The results showed a significant mutation in her ATM gene, which is associated with higher risk for female breast cancer and pancreatic cancer. “Now, my daughter can decide if she wants to have the test,” says Lynda, “We can’t remove the gene, but we can make lifestyle changes and do what we can to monitor for the conditions we know about.” Today, with regular workouts at the gym and daily walks with her dog, Dinky, Lynda is paving the way for a healthy future.
About Doylestown Health’s Cancer Institute Accredited by the American College of Surgeons Commission on Cancer, Doylestown
Nellett, RN, OCN, CBCN, and the support and survivorship resources from Doylestown Health
Health’s Cancer Institute offers patients the quality care they expect from a leader in cancer
support groups, Nutrition Services and the Cancer Fit program, Lynda had everything she
diagnosis and treatment — close to home. Board-certified physicians and oncology-certified
needed for a strong recovery from start to finish.
practitioners provide comprehensive, coordinated care for the full range of cancer diagnoses,
However, since breast cancer appeared to run in her family, Lynda wanted to learn more about her family’s risk for cancer — and how to prevent it. Lynda’s breast surgeon Donna Angotti, MD, referred her to cancer risk evaluation services for a comprehensive evaluation.
including breast, lung and gastrointestinal cancers. In addition, we offer a variety of resources to support patients during every stage of care, including the Cancer Fit medical fitness program, Integrative Medicine program, survivorship care planning, support groups and more.
Watch video of Lynda’s story at DoylestownHealth.org/Faces
Doylestown Health | 2016 Community Report
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VOLUNTEER SERVICES
ONE OF OUR OWN: MARJORIE “MIDGE” VANSANT Marjorie “Midge” Vansant, 86, has served nearly 14,000 hours as a volunteer. A Village Improvement Association of Doylestown (VIA) member, she has a combined six years of service on the Foundation and Hospital boards. Midge arrives at
VILLAGE IMPROVEMENT ASSOCIATION
5:45 a.m., twice a week, to volunteer in Same Day Services and the Family Waiting Area of Doylestown Health’s Richard A. Reif Heart Institute. My first volunteer position was… “At age 16 as a candy striper in New Jersey.” I volunteer because… “My husband has had heart surgery twice. I hope I have something to offer, like a kind word, to calm and support family members who are waiting. It can be scary.” I am proud to be a VIA member because… “I like to be in this atmosphere where everybody is contributing to the health of the community.” Whenever I’m away from my work at the hospital… “I can’t wait to get back.” I’m passionate about… “The Friends of the Heart Institute. I feel very fortunate to still have my husband, which motivates me to be involved with raising funds for the needs of the Heart Institute.” Doylestown Health is… “A terrific health system. Patients rave about the excellent care and the warm, friendly, helpful staff.” My most meaningful project was… “Handwriting cards to family members whose loved ones passed away in hospice care. I have written about 16,000 notes in my 20 years as a hospice volunteer.”
About The Village Improvement Association and Volunteer Services The Village Improvement Association of Doylestown (VIA) was founded in 1895 to support and enhance the quality of life in Central Bucks County through service and education. In 1923, the VIA opened Doylestown Hospital. Today, members continue to oversee the governance of this award-winning healthcare system. To learn more or become a member, visit VIA-Doylestown.org.
Building on the mission of our founders, Doylestown Health Volunteer Services includes 894 volunteers working to enhance patient care in 80 different areas of the health system, including Doylestown Hospital, Doylestown Hospital Hospice, Doylestown Hospital Surgery Center and various physician practices.
MEDICAL STAFF & ASSOCIATES
ONE OF OUR OWN: DIANE MCDONALD, RN, BSN Diane recently celebrated 25 years of employment with Doylestown Health. As a nurse on Doylestown Hospital’s 3 West Acute Care Unit, Diane is a role model and mentor. She is known for her professionalism, outstanding technical skills and for the personalized care she provides to her patients. I chose nursing because... “I always wanted to be in a helping profession. My mother, Susan, was a nurse, and I respected the empathy and compassion she exhibited in her work.” Doylestown Health is special because… “We offer technically sophisticated care, with a community hospital feel. Patients always tell me that they would never go anywhere else.” It is important… “To recognize that each patient is a unique human being. I approach patient care the way I would want my loved ones to be treated. For example, if my dad were a patient, I would want someone to look beyond his diagnosis or symptoms and see how funny and intelligent he is.” I can’t say enough about… “The culture at Doylestown Health. From our CEO down, there is a focus on personalized care. We are supported and encouraged to go the extra mile for patients.” It’s amazing to see… “How many long-term Associates we have with 15, 25, 35, even 40-plus years of service! That’s a testament to the fact that Doylestown Health is a great place to work!”
About Doylestown Health Medical Staff & Associates With more than 2,800 Associates and a Medical Staff of 435 physicians providing comprehensive healthcare services from childbirth to end-of-life care, Doylestown Health strives to inspire a more vibrant and healthier world for our patients and community.
A testament to the high-quality, advanced clinical care provided at Doylestown Health, Doylestown Hospital is nationally recognized as one of 56 Top General Hospitals and rated Grade A in patient safety by The Leapfrog Group, a national patient safety watch group and the nation’s premier advocate of hospital transparency — collecting, analyzing and disseminating hospital data to inform value-based care.
Doylestown Health | 2016 Community Report
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WHERE YOU LIVE, WORK AND WITH A COMMUNITY-FRIENDLY APPROACH THAT MAKES STAYING HEALTHY EASIER, DOYLESTOWN HEALTH IS TRANSFORMING. THIS TRANSFORMATION INCLUDES AN EXTENSION OF ACCESSIBLE CARE OPTIONS OUTSIDE OF THE HOSPITAL TO BETTER SERVE YOU AND YOUR FAMILY. “Our mission is to raise awareness to get more people engaged in their health and well-being. We want
Doylestown Health is removing the traditional obstacles of the healthcare delivery system and
to keep them healthy and out of the hospital,” says Sheri Putnam, vice president of Strategic Initiatives
coordinating care for patients to provide better outcomes. For example, we’re offering enhanced care
and Integration at Doylestown Health.
coordination, disease management and personalized prevention services to individuals at risk for
“We’re focusing our resources in a new way that’s informed by data and empowered by our relationships with physicians and community partners to identify where there is a need,” says Sheri. “The information helps us connect proactively with people who are at risk and can benefit from personalized wellness education — before they are sick.”
diabetes, COPD, heart failure and other conditions where symptoms aren’t felt until the condition is serious. “It’s about providing the right care, to the right patient, at the right time,” says Sheri. Whether it’s in your grocery store, child’s school, workplace, fitness club or place of worship, Doylestown Health is bringing health and wellness education and activities to you.
COMMUNITY OUTREACH IN ACTION
COMMUNITY OUTREACH
PLAY. WE’RE HERE FOR YOU. Pediatric Outreach & Education Doylestown Health’s full-time pediatric outreach manager delivers kid-friendly health education in schools and community settings on topics ranging from sun safety to proper hand-washing and healthy living. With 11 percent of children in our area in the obese range and 10 percent overweight,* we’re encouraging kids to adopt healthy habits to prevent future disease. *Source: Public Health Management Corporation’s 2015 Southeastern Pennsylvania Household Health Survey
Corporate Wellness Doylestown Health offers screenings, educational programs, health fairs and other wellness services to area businesses to encourage the community to think about their health in every setting of their lives. Here at Doylestown Health, our own associate health and wellness program “LiveWise. LiveWell.” provides fitness classes, health education programs, screenings and incentives for Associates to create life-long healthy lifestyle behaviors. Health Connections by Doylestown Health Health Connections by Doylestown Health is an in-store health resource center at the Cowhey Family ShopRite of Warminster, encouraging healthier lifestyles with physician referrals, special wellness events and health information — all conveniently located in a community grocery store. Care and Education across the Continuum By forming relationships with continuing care partners such as Pine Run Retirement Community and Christ’s Home in Warminster, PA, Doylestown Health offers health and wellness screenings, education and activities for older adults — all personalized to their unique health concerns and conveniently offered where they live. To learn more or make a community outreach request, visit DoylestownHealth.org/CommunityOutreach
Doylestown Health | 2016 Community Report
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WE SEE OUR FINANCIALS AS AN SUMMARY FISCAL YEAR 2016 JULY 1, 2015 - JUNE 30, 2016
STATISTICAL HIGHLIGHTS
14,584 HOSPITAL ADMISSIONS
777
SKILLED NURSING ADMISSIONS
46,632 EMERGENCY
DEPARTMENT VISITS
ASSOCIATES
9,641
5,065
CASES
PROCEDURES
SURGICAL
CARDIAC
1,226 257,080 52,430 BIRTHS
3,758
ORTHOPEDIC SURGERIES
2,736
FINANCIAL HIGHLIGHTS
894
VOLUNTEERS
HOSPITAL
OUTPATIENT VISITS
VISITING NURSE/ HOSPICE VISITS
757
354
CANCER DIAGNOSES*
PEDIATRIC ADMISSIONS
435 STAFF MEDICAL
50 SPECIALTIES
*CALENDAR YEAR 2015
TOTAL OPERATING REVENUE $308,590,247
OPERATING MARGIN 1.3%
TOTAL OPERATING EXPENSES $304,711,441
INCOME FROM OPERATIONS $3,878,806
$14,995,889
*
GIVING BACK TO THE COMMUNITY NON-REIMBURSED SERVICES CASH AND IN-KIND HEALTH PROFESSIONS CONTRIBUTIONS EDUCATION CHARITY CARE RESEARCH
COMMUNITY HEALTH SUBSIDIZED IMPROVEMENT HEALTH SERVICES *DOYLESTOWN HEALTH DATA, FISCAL YEAR 2015
PHILANTHROPY AT WORK 11.5% ANNUAL GIFTS
1.9% EMERGENCY DEPARTMENT 2.5% 1.8% OTHER PRIORITIES NURSING SCHOLARSHIPS
2% PLANNED GIFTS
FINANCIALS, STATISTICS & PHILANTHROPY
INVESTMENT IN COMMUNITY.
3.6% RADIOLOGY (3T MRI)
25.5% SPECIAL EVENTS
61% MAJOR GIFTS
DONATIONS RECEIVED
4.3% HOSPICE
7.1% CANCER INSTITUTE
2,640 — Number of gifts 1,876 — Number of donors
SERVICES SUPPORTED
$2,116,794 13.9% VIA MATERNITY CENTER
36.5% DOYLESTOWN HOSPITAL (UNRESTRICTED) 14.2% DELLA PENNA PEDIATRIC CENTER
14.2% REIF HEART INSTITUTE
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BOARDS & ADMINISTRATION
DOYLESTOWN HEALTH FOUNDATION BOARD OF DIRECTORS
DOYLESTOWN HEALTH MEDICAL EXECUTIVE COMMITTEE
2016 – 2018 Joan Parlee, Chair of the Board, VIA Member Carolyn Della-Rodolfa, Immediate Past Chair, VIA Member Jean Leister, Vice Chair, VIA Member Karen Simon, Treasurer, VIA Second Vice President Georgia Ford, Secretary, VIA Member Kathy Lambert, Assistant Secretary/Assistant Treasurer, VIA Member James L. Brexler, President & Chief Executive Officer Louis Della Penna, Sr., Founder and Former Chairman of LDP Consulting Group, Community Member Joyce Hanson, VIA First Vice President William Lieser, Retired CIA, Community Member William Marshall, Chairman and Founder of Marshall Financial Group, Community Member Linda McIlhinney, VIA Immediate Past President Chris Nardo, President & CEO at Monument Bank, Community Member Susan Pajer, Financial Advisor at Oppenheimer & Co, VIA Member Mary Ellen Pelletier, MD, Vice President, Medical Staff Cory Schroeder, VIA President Paul Spiro, MD, Medical Staff Mary Ellen Stanton, VIA Member Annette Szygiel, Executive Vice President & Chief Experience Officer at Univest Trust & Co, Community Member Dan Upton, Vice President & Chief Financial Officer Laura K. Wortman, Vice President & Chief Development Officer Matt Costello, Senior Executive Director, Hospital Operations
Eric A. Marchant, MD, President Mary Ellen Pelletier, MD, President-Elect Kieran Cody, MD, Secretary/Treasurer Steven M. McDonald, MD, Department of Anesthesia Robert Linkenheimer, DO, Department of Emergency Services Jeffrey Laphen, MD, Department of Family Practice Sean C. Reinhardt, MD, Department of Medicine Carolyn E. Ianieri, DO, Department of OB/GYN Robert Trotta, MD, PhD, Department of Pathology Jason Komasz, MD, Department of Pediatrics MaryAnn Venezia, MD, Department of Psychiatry Mark Silidker, MD, Department of Radiology Brett M. Harrison, MD, Department of Surgery Alan Chang, MD, Member-at-Large Jarrod T. Eddy, DO, Member-at-Large Thomas H. Vikoren, MD, Member-at-Large David L. Smith, MD, Past President Oleg Vinnikov, MD, Hospitalist Representative
DOYLESTOWN HOSPITAL BOARD OF DIRECTORS 2016 – 2018 Joan Parlee, Chair of the Boards, VIA Member Carolyn Della-Rodolfa, Immediate Past Chair, VIA Member Beverly Coller Campbell, Vice Chair, VIA Member Barbara Kieffer, Treasurer, VIA Member Sara Moyer, Secretary, VIA Member Marianne Chabot, Assistant Secretary/Assistant Treasurer, VIA Member James L. Brexler, President & Chief Executive Officer William E. Boger, CPA, W.E. Boger and Associates, Community Member Nicole Boytin, Vice President Commercial Lending, Penn Community Bank, VIA Member Patrick Counihan, Managing Partner, NavAxxess Healthcare Consulting, Community Member Patricia Gorsky, VIA Member Joyce Hanson, VIA First Vice President Carolyn Kozakowski, VIA Recording Secretary Scott S. Levy, MD, Vice President & Chief Medical Officer Eric Marchant, MD, President, Medical Staff Phillip Paino, Retired President, Greene, Tweed & Co., Community Member Fred Schea, Pennswood Consulting, Community Member Cory Schroeder, VIA President David L. Smith, MD, Past President, Medical Staff Dennis Walsh, Retired SVP of Prudential Healthcare Inc., Community Member Eleanor Wilson, RN, Vice President, Chief Nursing Officer & Executive Director, Heart Institute
DOYLESTOWN HEALTH ADMINISTRATION James L. Brexler, President & Chief Executive Officer Cathy Benner, Executive Director, Ancillary Services Matt Costello, Senior Executive Director, Hospital Operations Adam Edelson, Executive Director, Doylestown Health Physicians Barbara Hebel, Vice President & Chief Human Resources Officer Richard D. Lang, Vice President & Chief Information Officer Scott Levy, MD, Vice President & Chief Medical Officer Sheri Putnam, Vice President, Strategic Initiatives and Integration, Executive Director, Doylestown Healthcare Partnership, Co-President, Community Care Collaborative of PA and NJ, LLC John B. Reiss, JD, Vice President, General Counsel & Chief Compliance Officer Cathleen Stewart, Vice President, Post-Acute Care Services, Executive Director, Pine Run Retirement Community Patti Stover, RN, Executive Director, Patient Services Daniel Upton, Vice President & Chief Financial Officer Eleanor Wilson, RN, Vice President, Chief Nursing Officer & Executive Director, Heart Institute Laura K. Wortman, Vice President & Chief Development Officer
The Village Improvement Association of Doylestown (VIA) founded Doylestown Hospital, and today VIA members continue to oversee the governance of Doylestown Health. To learn more or become a member, visit VIA-Doylestown.org.
Doylestown Hospital’s Medical Staff is comprised of 435 physicians, dentists and professionals in 50 specialty areas. These clinicians actively partner with the hospital to provide the most advanced care and technology available for patients. Learn more at DoylestownHealth.org/Physicians.
LOCATIONS
DOYLESTOWN HEALTH: A NETWORK OF CARE Dedicated to connecting our community to complete health and wellness, today’s Doylestown Health encompasses Doylestown Hospital’s expert inpatient and outpatient services, a health and wellness center, a network of primary care physicians and specialists, home health and hospice care, retirement living and more.
A CLOSER LOOK 22
EASTON
PHILLIPSBURG
611
611
ALLENTOWN
309
202
QUAKERTOWN 476
DOYLESTOWN
611 309
LAMBERTVILLE DOYLESTOWN
HARLEYSVILLE MONTGOMERYVILLE
WARMINSTER
202
202
309
AMBLER
HUNTINGDON 95 VALLEY
276
Doylestown Hospital 595 W State Street, Doylestown, PA, 18901
NEWTOWN YARDLEY TRENTON
The Health & Wellness Center 847 Easton Rd, Warrington, PA 18976 Doylestown Health Home Health and Hospice Care 875 N Easton Rd, Doylestown, PA, 18902 Doylestown Health Connections - Cowhey Family ShopRite 942 W Street Rd, Warminster, PA, 18974 Doylestown Health Connections - Christ’s Home Senior Services 1 Shepherd’s Way, Suite 100, Warminster, PA, 18974 Doylestown Health Urgent Care - COMING 2017 4295 W Swamp Rd, Doylestown, PA, 18902
PHILADELPHIA DOYLESTOWN HOSPITAL
95 KEY LOCATIONS
Pine Run Retirement Community 777 Ferry Rd, Doylestown, PA, 18901 Pine Run Health Center 777 Ferry Rd, Doylestown, PA, 18901
PHYSICIAN PRACTICES
Pine Run Lakeview 2425 Lower State Rd, Doylestown, PA 18901
Map not inclusive of all Doylestown Health locations.
Doylestown Health | 2016 Community Report
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Mission
Vision
The mission of Doylestown Health is to continuously improve the
To enthusiastically pursue healthcare excellence through collaboration and
quality of life and proactively advocate for the health and well-being
innovation, we strive to inspire a more vibrant and healthier world for our
of the individuals we serve.
patients and our community.
To opt out of marketing communications from Doylestown Health, please call 215.345.2121.
Doylestown Health Doylestown Hospital 595 West State Street Doylestown, PA 18901 215.345.2200 | DoylestownHealth.org
Nondiscrimination Statement Doylestown Health complies with applicable federal civil rights law and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al +1.215.345.2200.
+1.215.345.2200.
595 West State Street | Doylestown, PA 18901 | DoylestownHealth.org
Fred Fillin 123 Anywhere St. Nowhere Lane, Pa 00000