Resident Agreement Resident Agreement

The Resident Agreement is a legal agreement between you and your aged care home.

Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home.

Your Resident Agreement should include the following: The policies and practices used to set your fees and charges; The level of daily fee you’ll be asked to pay; Any extra services you’ve agreed to receive, and their costs; Any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate; Your rights and responsibilities as a resident in your new aged care home;

Your aged care home’s responsibilities to you as a resident; How the aged care home will deal with any complaints you, your carer, friends or family may make; and Any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.

When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered.

You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to.

While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing.

You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days.

If you’ve made any other payments to your provider during that time, you are entitled to a refund.

Changes can only be made to the agreement if both you and your aged care home agree.

What if I need help understanding the agreement?

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it.

A sense of home and belonging Free Aged Care Guide available on our website

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