Technology

DNA STANDS FOR DIGITAL NEEDS ACCOMMODATED.

JK! Take it easy, science professors. We know that DNA is actually short for deoxyribonucleic acid (OK, maybe we had to Google the spelling.) But in today’s world, making sure our digital needs are covered seems almost as fundamental to our existence as DNA. Drake offers high-speed wireless access, support, free software, and computer discounts that will get you connected.

CAMPUS TECHNOLOGY

Drake has high-speed access to local network and internet services. Access to wireless internet is available indoors across campus, including in residence hall rooms, academic buildings, the libraries, and Olmsted Center. Our campus portal, myDrake (my.drake.edu), provides access to a host of information and services.

You can use myDrake as an entry point to check email, register for classes, and view class schedules and grades.

ACCESSING ACCOUNTS

Congratulations, you now have a Drake email address. We take your data and technology security very seriously, follow the checklist to get started setting up your password and multi-factor authentication.

ITS SUPPORT

If you’re having tech troubles, visit the Support Center in the lower level of Carnegie Hall—they’re ready to help. Student employees, under the guidance of knowledgeable professional staff, can answer general technology questions and solve software and network problems. While you can visit Carnegie during business hours for one-on-one support, many choose to troubleshoot through the ITS service portal at service.drake.edu, or by calling the 24/7 support line at 515-271-3001.

FREE SOFTWARE AND DISCOUNTS

Once you get access to myDrake you can download free software, including the latest versions of Microsoft Office (Word, Excel, PowerPoint, and Outlook) for Mac or Windows. As a student, many computer companies give discounts like ITS-recommended computers from HP and Apple. If you need new tech, be sure to ask the company if they offer student discounts.

Your checklist for success

Set your Drake password

Visit password.drake.edu to set your password and password recovery information.

Configure multi-factor authentication

Drake systems are protected by an additional level of protection beyond your password. Visit service.drake.edu/its/mfa to learn how to configure your access.

Verify access to myDrake

Armed with your new password and authentication you should now be able to access all services on my.drake.edu. This includes access to free software, your email, file storage, and other ITS systems.

Review new student resources

ITS has compiled a helpful list of self-help technology support articles at service.drake. edu/its/newstudents. This includes details on what computers to bring to campus, how to print on campus, and even where to request help getting your Xbox online, if needed.