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I don’t think I have ever been so pleased to see the back of a year as I am to say goodbye to 2020. At least we now have light at the end of the tunnel... I just hope that the tunnel is not too long. The vaccine is now rolling out and here’s hoping that before long we will have an idea of what 2021 will bring.

Put your menu in the hands of your customers with your own app and website.

I really wish that the Scottish Goverment had people on • NO COMMISSION their advisory committees that actually understand what hospitality is all about in. They don’t seem to consider any of • NO MINIMUM CONTRACT the operational issues that hospitality businesses face. Letting retail and hairdresses open from 6am on the 11th is a prime • LOW FIXED MONTHLY FEE example... let’s face it hospitality wouldn’t have opened at 6am ByTable • FAST TURNAROUND but when they did open they would have had a days trading. That is only the tip of the iceberg I know but it certainly illustrates how badly let down our sector has been by the Government. It is not the virus which is causing hospitality businesses angst it is the failure of politicians to get their head ByTable Order-To-Table solution for Restaurants, Pubs and Bars ByTable Order-To-Table solution for ByTable • around our business and what it means to our local and the national economies. Order-To-Table solution for Order-To-Table solution for Restaurants, Pubs and Bars The French Govenrment has offered businesses 20% of Restaurants, Pubs and Bars Restaurants, Pubs and Bars their turnover as a grant... Kate Forbes has just revealed an extra £2K or £3K for hospitality businesses in January to help ByTable ByTable them with the post-Chrstimas dip in demand. What about the December dip in demand. For ‘dip’ read ‘fall off a cliff’ that is certainly the case for those businesses in Tier 3. The grants will be available from next month. Too little and Order-To-Table solution for Restaurants, Pubs and Bars Order-To-Table solution for Restaurants, Pubs and Bars too late for many.

The Scottish Hospitality Group flagged up to the Government recently that the support hospitality businesses had received in Scotland was the worst in the UK and the worst in Europe. The First Minister countered that by saying that there had been full lockdowns there and that Scotland hadn’t been under such severe restrictions. So the Group were not comparing likeTime to re-think how customers are served safely whilst keeping staff protected. with-like. she is absolutely right we are not comparing like-with- Time to re-think how customers are served like - figures show that since March, if you compare Scotland and England... England has had 27 days extra trading not to mention lesser restrictions - and they are still getting more than we are. We’ve got the right information - and I hear that it is passed to Government. Will it listen. I am not holding my breath. It will be interesting to see what happens at Gleneagles Hotel Glasgow 0141 299 1802 Edinburgh 0131 503 1802 Aberdeen 01224 216430 CONTACT US FOR MORE INFORMATION Time to re-think how customers are served safely whilst keeping staff protected. Time to re-think how customers are served safely whilst keeping staff protected. Time to re-think how customers are served safely whilst keeping staff protected. Time to re-think how customers are served safely whilst keeping staff protected. www. safely whilst keeping staff protected. www. E: info@icrscotland.co.uk www. when it re-opens in February, by that time the deal with Accor should be finalised. Certainly Accor have a track record of running quality establishments including London’s Savoy. and operate the www. www.icrscotland.co.uk www. www. Fairmount, St Andrews.

As I said at the start I am glad to see 2020 end... there will be tonne of work to do in 2021 ... and to the trade bodies that have been fighting your corner...well done. I hope you all manage to have some sort of celebration over Christmas..

Check In. Stop the spread.

As part of Test and Protect, the Scottish Government has developed a new voluntary service to support hospitality venues to safely and securely collect visitor contact details digitally. Check In Scotland is fast, free and fully integrated with NHS Scotland’s contact tracing service. The service helps hospitality businesses collect and manage customer contact details, helping to minimise the risk of coronavirus transmission.