Manorview share £162,000 with its team

Manorview, the hospitality group chaired by Steve Graham, has shared 10% of its net profit with 389 members of its team – £162,479 in total.

The Heartcount Profit Share Scheme, which facilitated the payout, was set up in 2017, and allows all employee who have worked with Manorview for 12 months receive a share. This is the biggest amount to date that has been shared.

Speaking of Heartcount, David Tracey, Managing Director said, “We’re on a mission to make hospitality a better industry to be part of – so it felt absolutely right to find a way to share our profits with our incredible team. Without them, we wouldn’t have a high-performing, profitable business. Though we started in 2017, this year is the biggest amount we’ve ever shared – almost double previous years in fact!”

One of the key aspects of Heartcount, is that the amount each person gets is calculated based on hours worked, instead of on their job role or pay. This decision was made intentionally to make things as fair as possible and means that everyone who works the same hours, will get the same amount of profit share.

“Why should a Manager or Director get more profit share than say, a Kitchen Porter or Housekeeper, when their job role is just as critical to business success?” said Mr Tracey. “We believe they shouldn’t, which is why Heartcount is calculated this way.”

Heartcount is in fact the only financial bonus scheme available to the Manorview team. In 2021, the business removed performance-related bonuses, feeling it was unfair to reward some and not others. Commenting on the decision, David Tracey said “We believe that no one person is ever solely responsible for success. We have a team mentality, which is why we don’t offer individual performance related bonuses.”

To mark the occasion of the profit share, all team members enjoyed an all-expenses paid party at SWG3 last month. The massive celebration with their 500+ team members included carnival dancers, an aerial artist, face painters and street food. Radio DJ Cassi, and live music. All venues closed for the evening so everyone could attend.