Miscellaneous indicators

Key performance indicator Unit

Business ethics

Speak Up! reports received, investigated and resolved Number SMETA4 non-conformances (3 year period)

Entitlement to work Number

Environment Health, safety and hygiene Management systems Regular employment and wages Working hours Other Number Number Number Number Number Number

Management system certifications

ISO 9001 ISO 14001 ISO 50001 ISO 45001 or OHSAS 18001 FSC® PEFC SFI % of sites % of sites % of sites5

% of sites % of sites6

% of sites % of sites

2020/21 2019/20 2018/19 2017/18 2016/17

25 33 38 35 17

1 4 3 3 3 4 30 32 48 16 4 3 4 8 10 3 4 6 1 1 2

75 56 100 34 100 2 2

Paper certifications7

FSC® Mix FSC® Recycled FSC® Controlled Wood % of papers % of papers

7 7 73 73 % of papers 20 20

Sustainable procurement

Suppliers agreed to our Global Supplier Standard (GSS) Percentage 45 11 2

Strategic suppliers agreed to our GSS Percentage 100 74 30 Strategic suppliers enrolled in sustainability assessment Percentage 100 74 Suppliers engaged in improvement plans Number 46 18 Initiated actions to improve performance Number 389 239 Completed actions to improve performance Number 180 139

Transit packaging materials

Baling wire (for packaging) Pallets (for packaging) Paper/board (for packaging) Plastic (for packaging) Ktonnes Ktonnes Ktonnes Ktonnes

3 10 16 3 218 185 162 184 414 381 82 48 5 6 11 7

4. Sedex Members Ethical Trade Audit (SMETA). 5. Scope: Sites accounting for at least 90 per cent of overall Group energy consumption. 6. Scope: Packaging, Paper and Paper Sourcing sites that trade or manufacture products derived from timber. 7. Scope: Papers purchased through our centralised Paper Sourcing platform. Some historic data may not be given owed to limited coverage.