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16 January 2012 1
16 January 2012 Vol. 16, No. 02
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A bi-monthly digest of global and domestic industry trends and developments. Published by the Trade and Industry Information Center, Department of Trade and Industry Manila, Philippines Tel. (632) 895.3611 Fax (632) 895.6487 To subscribe, email: publications@dti.gov.ph Online: http://www.dti.gov.ph
In this issue Focus Gov’t sees increased investments this year Inside DTI DTI-4A pushes for projects anchored on environment, consumer protection Good News, Philippines! 1. Target to double exports achievable 2. Manila FAME exports increase by 62% 3. Economy’s total savings expand 8.9% MSME/OTOP News 1. Developmental program for province-based export industry starts 2. RIC, LGU vow to continue OTOP support
Consumer News 1. DTI warns public against Taiwan pineapples 2. Consumers urged to check products’ expiry dates 3. Consumers warned not to buy copper-clad wires 4. DTI releases new ICC stickers Feature QC gov’t introduces easy steps to renew business permits ASEAN Watch 1. Domingo urges WTO to prioritize SMEs, small farmers 2. Coordinating desk could improve potential of SW Mindanao Statwatch DTI Direct
Business Alert 1. BOI-registered firms urged to go public 2. DTI reduces safeguard duties on steel angle bars
What’s New
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Focus Gov’t sees increased investments this year
Vol. 16, No. 022
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he Board of Investments (BOI) expects investment pledges to rise by 10% to nearly P400B this year on the back of local and foreign businesses despite a weak global economy. “Our registration in BOI should amount to about P380B-390B toward the end of 2012,” Department of Trade and Industry (DTI) Undersecretary for Trade and Investment Promotions Group (TIPG) Cristino L. Panlilio said. Drivers for this year’s growth will come from sectors such as tourism, energy, agribusiness, high-impact strategic projects, and shipbuilding. Panlilio said most projects are also expected to be export-oriented. The bulk of foreign direct investments (FDIs), he said, will still come from traditional trade partners such as Japan, South Korea, China, the United States, the United Kingdom, and European Union (EU) members. “We are very happy that in 2011, in spite of the Middle East crisis and the Western economic problems, our investment registration hit an all-time high. That will set the tone for this year,” he said. “We are not worried by the Western crisis, because what we’re trying to
Inside DTI DTI-4A pushes for projects anchored on environment, consumer protection
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attract are companies looking for a low-cost destination and are striving to become a replacement destination for displaced companies in Japan and Thailand,” he said. Apart from setting an overall investment pledges goal this year, the BOI is also attempting to set separate targets for domestic and foreign sources. “We have to hit around US$3.5B in FDIs and over P200B in local investments. Combined, that should come out at around P400B,” he said. On the same note, businessmen are also expecting brighter economic growth this year, counting on the implementation of the public-private partnership (PPP) projects. “We should aim for 6-% gross domestic product (GDP),” said Philippine Chamber of Commerce and Industry (PCCI) President Ambassador Francis C. Chua. Chua was optimistic that government would finally put on the block the huge infrastructure projects identified under the PPP to perk up the local economy. “Hopefully, the international front will also cooperate and the Euro and US crisis would be over,” he added. (BWD 12/21; MAB 12/18)
epartment of Trade and Industry (DTI)-4A Regional Director Marilou QuincoToledo has spelled out the region’s development strategies covering Cavite, Laguna, Batangas, Rizal, and Quezon (CALABARZON) to ensure that people engaged in industries and trade also value environmental integrity and consumer welfare.
(MSMEs) brought about by the region’s booming ecotourism and agricultural development.
Toledo cited the growth of micro, small, and medium enterprises
She reported that the region’s initial flagship project on the water hyacinth
“Our handicrafts in the region are fast catching up and of world-class quality for exports. So we hope to focus on and continue the One Town, One Product (OTOP) to sustain these encouraging developments,” she said.
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16 January 2012 3
has caught national attention and has now become one of DTI’s national flagship projects. “It all started in 2008 as a livelihoodassisted project to cope with the global financial crisis, until the project is all over the country,” she said. DTI-4A has advanced the “bayong” (native bag made of indigenous materials) development program as a fast-growing environment-friendly business. Bayong is to replace the plastic bags now banned by local and provincial ordinances in the region. The encouragement brought about by the use of indigenous and
Good News, Philippines! 1. Target to double exports achievable
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he Philippine Exporters Confederation, Inc. (PHILEXPORT) is confident that the target of doubling the country’s exports to US$120B by 2016 is achievable vis-à-vis the expectation that the Philippines can withstand the volatile global economy. “For exports, we will be happy with a flat or minimal growth, considering the situation. The projected 4.5-5.5% gross domestic product (GDP), an indicator of the country’s economic performance, augurs well for the export sector,” PHILEXPORT President Sergio R. Ortiz-Luis, Jr. said. A generally rosy picture of the economy was also shared by agencies such as Moody’s and Fitch when it upgraded its credit ratings of the Philippines in 2011. Ortiz-Luis stressed the need to implement various strategies to achieve the target of doubling exports and economic growth amid global financial problem and urged exporters to pursue branding, clustering, value chain upgrading and value-adding, and collaborating.
biodegradable materials has molded into an advocacy for the environment that led government to develop bamboo and coconut husks. Toledo cited that about three or four coco coir businesses in Quezon province have registered under the PhilCoco and have since exported to China while the coco dusts have gained markets in Europe and the United States (US). With DTI’s new thrust, Toledo stressed on the environment as part of their sales pitch and global competitive measures while focusing also on consumer protection.
“There is a need to invest more in technology and research and development (R&D) to better provide quality and innovative goods specially geared towards the Asian customers. Asia accounts for over 60% of world population and home to the fastest growing consumer market. Specifically, recent export performances have pointed to the North and East Asia as responsible for buying 60% of our exports, although most of these are intermediary goods,” he said. The government, for its part, needs to invest on infrastructure and prioritize cost-competitive agenda meant to reduce the high cost of power and streamline business permit and licensing procedures. For his part, Philippine Chamber of Commerce and Industry (PCCI) Vice President Donald G. Dee said investments in innovation are imperative. “Innovation fosters economic development, improves productivity, and builds competitive advantage of our industries,” he said. (MAB 12/29)
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2. Manila FAME exports increase by 62% CITEM co-organizers for Manila FAME
Association of Negros Producers Cebu Furniture Industries Foundation, Inc. Cebu Gifts, Toys, and Houseware Chamber of Furniture Industries of the Philippines Chamber of Furniture Industries of the Philippines (Pampanga Chapter) Christmas Décor Producers and Exporters Association of the Philippines Development Association, Inc. FAME Foundation Philippines, Inc. Home Accents Group of the Philippines Hospitality and Wellness Filipinas Mindanao Trade Expo Foundation, Inc. Philippine Chamber of Handicraft Industries, Inc. Philippine Exporters Confederation, Inc.
Vol. 16, No. 024
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he Center for International Trade Expositions and Missions (CITEM) signature trade show, Manila Furnishings and Apparel Manufacturers’ Exchange (FAME) International, contributed US$31.3M to Philippine exports, a 62-% increase compared to the show’s previous sales of US$19.3M. Philippine-made products that contributed to the increase in export were furniture and home furnishings, which brought in a total of US$17.3M in sales; holiday and gifts with total sales of US$9.2M; and fashion accessories with total sales of US$4.5M. Some of the business deals sealed during Manila FAME were those with foreign buyers such as Spain’s El Corte Ingles, Britain’s Marks & Spencer, Australia’s Freedom, USA’s Hallmark Cards, Crate & Barrel, Roost, Kalalou, Leahy Global Resources, and the US-based Filipino-owned Natori Company.
The show’s 54th edition attracted close to 4,000 local and foreign buyers, up 97% over October 2010. CITEM Executive Director Rosvi C. Gaetos said the remarkable figures were a result of the concerted efforts of CITEM and its co-organizers. “Bringing together these design shows not only promoted one brand identity for Philippine-made products, but it also became a way to entice buyers looking for a wide variety of high-quality products that have the potential to sell in their respective markets, and that’s what Manila FAME was able to achieve. Through this effort, we are optimistic that buyers are increasingly viewing the Philippines as an important design destination in
sourcing world-class products,” Gaetos said. What also contributed to the upward trend of export sales and visitor figures were the foreign buying missions from Australia, Spain, Korea, India, China, Osaka and Tokyo in Japan, and Taiwan that were invited by CITEM and the Philippine Trade and Investment Centers (PTICs) in these countries. Department of Trade and Industry (DTI) Secretary Gregory L. Domingo said the heightened overall quality of the show helped increase the attendance and made it more appealing to foreign and local guests. “We really tried to revive the excitement in Manila FAME and tried to regain our international standing so that this becomes a regular visit for the international buyers. We continue to encourage our exhibitors to look into creating more unique concepts as we move forward. This is what will put us back on the map,” Domingo said. As one of the major components of Design Week Philippines, a celebration of Philippine creativity that is demonstrated in its people, culture, and products, Manila FAME International will exhibit a more extensive display of Filipino product innovations and craftsmanship on 14-17 March 2012 at the SMX Convention Center, Pasay. “The Design Week events will help build fervor and excitement for the 55thedition of Manila FAME International, which will be launched on a grander scale. Through this, we intend to bring in more buyers and eventually foster more strengthened trade relations that will contribute to increased Philippine exports,” said Gaetos.
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3. Economy’s total savings expand 8.9%
16 January 2012 5
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he Bangko Sentral ng Pilipinas (BSP) recently reported that the domestic economy was able to accumulate total savings of P1.7T in 2010, up 8.9% from the 2009 total savings of P1.6T. The economy’s total savings data are contained in the BSP’s Flow of Funds (FOF) Reports which also showed that the non-financial corporations sector contributed the highest savings in net amount. Gross savings and capital transfers totaled P1.7T in 2010 while savings only amounted to P1.7T with net capital transfers totaling P4.6B for the period. BSP explains FOF as the summary of financial transactions among the different institutions of the economy, and between these institutions and the rest of the world. It also details and identifies which institutions are net borrowers and net lenders after a series of financial transactions for the year. These sectors and institutions are the financial corporations, the nonfinancial corporations, the general government, and the households. Data showed that the country’s capital accumulation reached P1.3T in 2010 while net lending amounted to P385.5B. The capital accumulated last year was higher compared to 2009’s P1.1T. As for the household sector, it did maintain its position as lead saver in the economy with total accumulated savings of P841.5B, up 6.4% year-on-year. “The positive outlook of investors, given improving market conditions,
helped by the low interest rate regime, provided the impetus for expansion. Likewise, the upbeat mood contributed to the 28.7-% growth in the household sector’s investments in dwelling units, with residential condominiums accounting for the bulk of the increase,” the BSP report explained. The household sector ranked second with a net lending of P261.6B, lower than the previous year’s level of P340B. The BSP said currency and deposits was the household sector’s most preferred financial asset, reflecting ample liquidity in the financial system. In the meantime, the financial sector’s net lending position also improved as banks’ deposit-taking activity almost doubled. The general government sector, on the other hand, was a net borrower at P205.7B due to the deficit incurred by the national government. The financial sector generated total savings of P106.1B in 2010, 6.8% more compared to what was reported in 2009. The increase in savings was due to the 8-% drop in banks’ interest expense on deposit liabilities as a result of the decline in interest rates. The general government, which includes the national and local governments and social security agencies, posted savings of P70.3B. The level of savings however was 6.3% lower than that of the previous year due to the “dis-saving” of the national government, said the BSP. (MAB 12/28)
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MSME/OTOP News 1. Developmental program for province-based export industry starts
2. RIC, LGU vow to continue OTOP support
Business Alert 1. BOI-registered firms urged to go public
Vol. 16, No. 026
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he National Industry Cluster Capacity Enhancement Program (NICCEP) released billions of funds and had received P100M additional funds from Japan International Cooperation Agency (JICA) to start the implementation of a new program aimed to develop more export industries in the provinces through clustering and completion of the supply chain.
Development Group (DTI-RODG) Undersecretary Merly M. Cruz said.
“The JICA funding is for the overall framework and technical support. But in every stage, from the production to marketing, other development partners and local agencies will provide financing support. For example, the International Fund for Agricultural Development (IFAD) can provide the microfinancing for the producers in rural areas. The Landbank of the Philippines (LBP) can also make available P2B in financing,” Department of Trade and Industry Regional Operations and
The NICCEP will enable all concerned government agencies, development partners, and other stakeholders to improve their convergence so the needed interventions for the different industries will be delivered at the right time.
Cruz said the program will bring to fruition the policy pronouncement of DTI Secretary Gregory L. Domingo that the government is giving top priority to the growth of tourism-related products and services as well as the agribusiness sector.
“We will create and develop industries using the value-chain approach and make sure there will be no gaps in the entire process including production, harvesting, technology, packaging, logistics, and access to markets,” Cruz added.
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trade fairs in coordination with agencies like the Department of Trade and Industry (DTI) and other local cooperatives.
RIC President Irene B. Maramag said RIC helped the OTOP program nationwide by promoting the unique products of each LGU. RIC also joins
Maramag added that LGUs, on the other hand, support the RIC particularly in nurturing the welfare of RIC members and providing assistance to programs, projects, and activities that will benefit them such as livelihood trainings, provision of seed capitals, and support facilities on projects.
iming to uplift the living condition of the farm families, the Rural Improvement Clubs of the Philippines (RIC) and local government units’ (LGUs) vowed to continue promoting the government’s One Town, One Product (OTOP) program for entrepreneurship and job creation.
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he Philippine Stock Exchange (PSE), led by Chairman Jose T. Pardo, conveyed their request to Department of Trade and Industry (DTI) Secretary Gregory L. Domingo to call the attention of Board of Investment (BOI) listed companies with regards
to their obligation to do initial public offering (IPO). “It is ideal if all BOI-incentivized enterprises are listed since they are given special privileges and listing will be viewed as a giveback to the economy that provided fiscal
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16 January 2012 7
perks,” PSE Director Edgardo G. Lacson said.
disputes surrounding the interpretation of that provision.
The Omnibus Investments Code authorizes the BOI to require firms that have been granted incentives to offer for sale to the public 10% or more of its total subscribed capital stock, voting, non-voting, and any increase within 10 years from their registration with the state agency.
“With the help of Department of Finance (DOF) Secretary Cesar V. Purisima, we will try to encourage more BOI-registered companies to actually do offerings,” PSE President and Chief Executive Officer (CEO) Hans B. Sicat said.
However, the BOI said it can only resort to ‘moral suasion’ in prodding firms to list on the PSE as there are
2. DTI reduces safeguard duties on steel angle bars
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he Department of Trade and Industry (DTI) recently reduced safeguard duties on steel angle bars by a fifth. The Department Order came a month after the Tariff Commission recommended the extension to give local steel producers a grace period to become more competitive vis-à-vis imports. Under the Safeguard Measures Act, safeguards may be imposed up to 10 years. The World Trade Organization (WTO) allows safeguards implemented temporarily by developing countries to assist infant industry development. “The review came rather late, but we will try to issue the next series earlier,” DTI Secretary Gregory L. Domingo said. The annual review is part of the DTI’s mandate - as indicated in the
Sicat added that talks are already under way for firmer timetables and rules on compliance. (BWD 12/18)
Republic Act 8800 or the Safeguard Measures Act - to regularly determine the progress of local manufacturers in preparing themselves for the eventual liberalization of steel angle bars. Granted in 2009, the current safeguard has proven to be helpful to the local industry in recovering its losses. Hence, the final year of the safeguard duty was cut back by 20% to P4,106 per metric ton (MT) from P5,133 per MT last year. This comes on top of an earlier reduction from the 2009 duty of P9,000 per MT. The ongoing safeguard proved effective in enabling local steel firms to resume operations leading to immediate employment of at least 60 individuals for Dragon Asia Rolling Mills, Inc., Cathay Metal Corp., Maxima Steel Mills Corp., and 21st Century Steel Mills, Inc.
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Consumer News 1. DTI warns public against Taiwan pineapples
Vol. 16, No. 028
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he Department of Trade and Industry (DTI) warns consumers against pineapples imported from Taiwan as these are smuggled and have not yet passed the implemented government tests. Recently, there have been reports of the presence of Taiwanese pineapples in the market. The Plant Quarantine Service (PQS) made it clear that it has not issued permits for the importation of pineapple from Taiwan at the moment. PQS, which is under the Department of Agriculture’s (DA) Bureau of Plant Industry (BPI), regulates the import, export, and the market access of plants and plant products. “The Taiwanese pineapples found in the market are smuggled since…no permit for the importation of
2. Consumers urged to check products’ expiry dates
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onsumers are encouraged to look at the expiry dates of products sold in supermarkets and wet markets to ensure that they remain safe for consumption. The Department of Trade and Industry (DTI) has been warning the public against health concerns vis-à-vis expired food products like canned goods and similar items. Buyers are warned not to be enticed by highly discounted prices of canned goods and other food products. Instead, consumers are encouraged to buy grocery items from reputable markets, not from obscure groceries and markets selling unlabeled products to ensure that they are safe for consumption. “The key here is getting only the safest food items. Imagine what might be the consequence in getting
pineapple from Taiwan has been issued,” DTI-Bureau of Trade Regulation and Consumer Protection (BTRCP) Director Victorio Mario A. Dimagiba said. While Taiwan has applied for market access in the Philippines, there are still some requirements such as Pest Risk Analysis that need to be done before any PQS clearance can be issued. However, Dimagiba clarified that the monitoring of smuggled pineapples from Taiwan and the inspection of the quality and safety of fruits is under the jurisdiction of the DA. The Consumer Act also mandates the DA to ensure the quality and safety of agricultural products, including its labelling and packaging.
contaminated food inside your children’s mouth,” Quezon City District 3 Councilor Jaime Borres said. He warned that there are people taking advantage of the economic crisis by selling expired food items that are irresistibly cheap and that the buying public must be discerning in buying processed meat like hams, bacons, hotdogs, longganisa, tocino, and tapa sold at highly discounted prices. Borres also asked the city government to create a team that will run after syndicated groups who remove the label of expired products passing them off as food items fit for human consumption. He also proposed to create monitoring teams to conduct an intensified inspection of stalls, flea markets, groceries, and supermarkets especially in obscure places where food products are sold.
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3. Consumers warned not to buy copper-clad wires
16 January 2012 9
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he Department of Trade and Industry (DTI) urges the public not to buy cheaper but “hazardous” copper-clad aluminum (CCA) wires as alternative to pure copper wires for wiring applications. These CCA wires appear like ordinary electrical wires and are being sold in hardware stores as cheaper replacement for pure copper wires. While CCA wires are already banned in several other countries, they now proliferate in the domestic market, apparently due to the construction boom in the country. While these can be an alternative to costly copper, these are hazardous to the buying public. The DTI-Bureau of Product Standard (BPS) urges the public to be cautious in purchasing this kind of wires that are used for electrical requirements at homes, in schools, and offices. Based on studies, CCA wires have low ampacity compared to pure copper wire, Philippine Electric Wire Manufacturers’ Association, Inc. (PEWMA) President Abraham V. Sanchez said. Ampacity is the allowable currentcarrying capacity of a conductor measured in amps. “Aside from the risks the CCA wires pose to consumers, these products also pose unfair competition to the
4. DTI releases new ICC stickers
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he Department of Trade and Industry-Bureau of Product Standard (DTI-BPS) launched the improved Import Commodity Clearance (ICC) mark to ensure the quality and safety seal on imported critical consumer products. “With the influx of imported products in the country, which is brought about
Philippine industry of wire building,” Sanchez said. CCA wires have inner aluminum core and clad with a very thin layer of copper. It can be a conductor of electricity but is not expected to perform like pure copper. While pure copper wire of the same size usually weighs more, it is difficult to differentiate CCA wires from pure copper wires because the construction and gauge size are almost the same. However, the material of a CCA wire is brittle and weak that can easily break and cannot withstand normal flexing and twists done compared to genuine pure copper wires. It is also subject to corrosion due to absence of dual rated (Cu/A1) switches, connectors, and convenience outlets. “CCA wires being sold in the local market are not properly labeled and do not indicate copper-clad aluminum in its packaging. The CCA manufacturers/distributors also claim wrong information about the product, which causes confusion to buyers. The manufacturer’s contact details are not indicated on the packaging. Locally made switches and outlets are not compatible with imported CCA wires, which add danger when used at home or in commercial establishments,” he said. (BMI 01/02).
by the fall of trade barriers among nations worldwide, it is essential for the government to impose stricter guidelines in the printing and issuing of the ICC mark to importers in order to further control the use and ensure security of this quality and safety seals for imported products,” DTI Secretary Gregory L. Domingo said.
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Vol. 16, No. 0210
DTI Consumer Welfare and Business Regulation Group (CWBRG) Undersecretary Zenaida C. Maglaya said that the improved hologram ICC sticker will benefit the consumers. The newest design was manufactured via electron beam origination that is producing high-feature definition at 500,000 dots per inch. This gives superior definition and image clarity; amplified movement in colors and texts; and
Feature QC gov’t introduces easy steps to renew business permits
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he local government of Quezon City (QC) introduced a new and convenient process for the renewal of business permits at the City Hall. An easy 11-step procedure was set up enabling businesses to secure business permits to operate legally in the city. A special lane called “Millionaire’s Club” was also created for those business establishments that will pay P1M and above tax for their businesses. The Millionaire’s Club will have a separate area located at the second floor of the QC Hall building
ASEAN Watch 1. Domingo urges WTO to prioritize SMEs, small farmers
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he Philippines has called on members of the World Trade Organization (WTO) to make small and medium enterprises (SMEs) and small farmers the center for negotiating trade policies and agreements. Department of Trade and Industry (DTI) Secretary Gregory L. Domingo made this call during the WTO Biennial Ministerial Conference held recently in Geneva, Switzerland.
increased security features making it very difficult to counterfeit. The hologram used is registered under the international organization for standardization (ISO) certified association of International Hologram Manufacturers’ Association (IHMA) and assures uniqueness of each design. “The DTI also made certain that the authenticity of the new ICC mark can only be checked through highly scaled gadgets,” Maglaya added.
in processing their new application or renewal of their mayor’s permit. (TRB 01/03)
11 Steps to secure a business permit in QC 1. Issuance of tax declaration 2. Bureau of Internal Revenue (BIR) - audited financial statement 3. Initial evaluation 4. Cultural and tourism affairs office - business address and location 5. Issuance of tax bill for business tax 6. Community tax certificate/cedula 7. Final evaluation/SEC I-view/rebill 8. Signature of Business Permit and Licensing Office (BPLO) chief for final approval 9. Signature by city treasurer for payment 10. Payment of taxes at payment lounge 11. Releasing of mayor’s permit
“We need the establishment of the overarching framework of the Doha Development Agenda to drive us towards sustainable development,” Domingo said. Poor small farmers meanwhile mainly comprised the Philippine agricultural sector. The agriculture sector accounts for about 35% of total employment, but only contributes 15% of gross domestic product (GDP) in 2009, Domingo said.
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Domingo called on WTO member-countries to craft agreements and policies “that will provide support system to its farmers
including an appropriate trade and non-trade policy environment that is conducive for their survival and for food security.” (MAB 12/26)
Quick Stats Total business establishments (in %) MSMEs Large enterprise Total
2. Coordinating desk could improve potential of SW Mindanao
Southwestern Mindanao Composition
South Cotabato North Cotabato Sultan Kudarat Sarangani General Santos Koronadal Tacurong Kidapawan Cotabato
777,315 (99.6% as of 2009) 3,122 (0.4% as 2009) 780,437 (100%)
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OCCSKSARGEN or the Southwestern Mindanao’s trade and tourism potentials in the Association of Southeast Asian Nations (ASEAN) corridor have received a boost after the Regional Development Council (RDC) created a desk focused on the subregion that will be managed by a business group. RDC-12, the region’s highest policy-making body, tasked the Philippine Chamber of Commerce and Industry (PCCI)-Southwestern Mindanao as the coordinator of all concerns related to the area’s economic relations with the BruneiIndonesia-Malaysia-Philippines-East ASEAN Growth Area (BIMP-EAGA). General Santos City Mayor and RDC-12 Chairperson Darlene Antonino-Custodio said the council designated the business chamber’s Southwestern Mindanao regional office in the city as the region’s coordinating desk for BIMPEAGA concerns. The grouping comprises subnational growth areas of the four Southeastern Asian countries aiming at enhancing economic development by stimulating trade and commerce among them.
Total Jobs generated (in millions) 3.6M 2.1M 5.8M
STATWATCH P1.71T
PHL’s total savings in 2010
P1.6
PHL’s total savings in 2009
P400B
Investment pledges expected by the Board of Investments (BOI) for 2012
US$120B
PHL’s export target by 2016
US$31.3M
Sales generated by Manila FAME International 2011
US$19.3M
Sales generated by Manila FAME International 2010
The BIMP-EAGA Desk shall be supported by the Department of Trade and Industry (DTI)-Region 12 as its secretariat and shall report to the RDC-12 through the Economic Development Committee (EDC). The Desk shall also be part of the BIMP-EAGA reporting and coordinating structure under the Mindanao Development Authority (MinDa). (BWD 12/18)
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Vol. 16, No. 0212
DTI Direct* Call Center Report SUMMARY OF CALLS Month-on-month CALL TYPE
Jan
Feb
Mar
Apr
May
Jun
July
Aug
Sept
Oct
Nov
Dec
Business Name
2,776
2,494
2,855
1,980
2,229
2,054
2,020
2,250
2,398
2,017
1,874
1,458
697
546
724
532
732
715
637
741
812
712
670
966
Exports
1
2
9
8
9
9
9
9
9
1
5
5
Investments
3
4
7
5
4
5
5
4
2
0
3
0
MSMEs
8
13
12
8
15
21
20
26
27
23
20
15
Others
768
675
852
656
1,040
908
891
985
1,186
981
1,194
941
TOTAL
4,253
3,734
4,459
3,189
4,029
3,712
3,582
4,015
4,434
3,734
3,766
3,385
Consumer Welfare
CUMULATIVE CALL TYPE
Jan-Dec2011
Business Name
% vs. Total
Dec 2011
Nov 2011
% Increase/ Decrease
26,405
57.04
1,458
1,874
-22.20
8,484
18.33
966
670
44.18
Exports
80
0.17
5
5
0
Investments
42
0.09
0
3
-100.00
208
0.45
15
29
-25.00
Others
11,077
23.93
941
1,194
-21.19
TOTAL
46,296
3,385
3,766
Consumer Welfare
MSMEs
CALL RESOLUTION STATUS December 2011
January to December 2011 Endorsed - 1,075, 2%
Endorsed - 39, 1%
Resolved 3,346 99%
*The DTI Direct Call Center was established in November 2006 as part of the Department’s thrust to improve and simplify the delivery of its frontline services.
Resolved 45,221 98%
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(A synopsis of selected book acquisitions at the DTI-TIIC library)
Title : The 5 Levels of Leadership: Proven Steps to Maximize Your Potential Publisher: John C. Maxwell Call Number: 05/MAX/2011 This book provides proven steps to maximize leadership potential. Discussed here are five levels of leadership, namely position, permission, production, people development, and pinnacle. Through in-depth insights and examples, the author, who is an internationally recognized leadership expert, describes each of these leadership stages. He shows how to master each level and rise up to the next to become a more influential, respected, and successful leader.
Legend: BMI BWD MAB TRB
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Business Mirror Business World Manila Bulletin The Daily Tribune
Title: Models of Franchise Success: What You Need To Know to Succeed in Franchising Publisher : Entrepreneur Philippines Editorial Staff. Summit Publishing Co., Inc. Call Number : 06.07.06/DEL/2011 This “bookazine” by the Philippine Franchise Association (PFA) recounts stories of franchising benchmarks in the country. The pages are replete with inspiring stories and helpful advices that will further PFA’s mission to promote franchising as a tool for economic development and nation-building. Covering key points one needs to know to become a successful franchise owner, the book includes PFA members’ directory and glossary of franchising and business terms.
Philippine Postal Permit No. PM-04-08
What’s New?
16 January 2012 13
Editor-in-Chief: Anne L. Sevilla Associate Editor: Vic S. Soriano Writers: Resty P. Par, Jam A. Hourani, Aye B. Salcedo, Elaine M. Lazaro, Emman R. Caleon Design/Layout: Ren C. NeneriaCirculation: Myrna V. delos Reyes To subscribe, email: publications@dti.gov.ph