Dataline 12 (2013) by Department of Trade and Industry

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June 17, 2013 1

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June 17, 2013 Vol. 17, No. 12

A bi-monthly digest of global and domestic industry trends and developments. Published by the Trade and Industry Information Center, Department of Trade and Industry  Manila, Philippines Tel. (632) 895.3611  Fax (632) 895.6487  To subscribe, email: publications@dti.gov.ph Online: http://www.dti.gov.ph

In this issue Focus Business confidence hits all-time high in Q2

Inside DTI 1. DTI-Kalinga readies 2013 Patawid Fair 2. DTI-Capiz Diskwento Caravan earns P180K Good News, Philippines! 1. PHL, a ‘sovereign rising star’ 2. PHL to buck trend of slowing Asia-Pacific growth 3. Singapore to buy more Filipino agricultural products

MSME/OTOP News 1. DTI starts Oplan Pablo 2. DTI warns MSMEs against hackers 3. Free entrep sessions

Business Update 1. Ease of doing business task force created 2. PHL branding for local foods to be created 3. IPP major revisions set to 2014 4. “Next Wave” cities for BPOs named 5. NCRPO cautions public on faulty electrical China products 6. DTI urges online consumers to be cautious 7. The 3Rs of consumer redress Features Save more ASEAN Watch 1. DTI eyes launch of PHL-Indonesia RORO vessel maritime export link 2. BETP calls for nationwide DBFTA awareness 3. PHL, Malaysia business chambers meet 4. Mindanao pushed as BIMP-EAGA food and logistics corridor Statwatch DTI Call Center What’s New?

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Focus Business confidence hits all-time high in Q2

Vol. 17, No. 12 2

he recent three investment grade credit ratings the Philippines has received from global debt watchers – Fitch Ratings, Standard & Poor’s, and Japan Credit Rating Agency Ltd. propelled business sentiment in the country to hit an all-time high in the second quarter. Overall business confidence index rose to 54.9% from the first quarter's 41.5%, the latest Business Expectations Survey (BES) conducted by the Bangko Sentral ng Pilipinas (BSP) showed. "This is the highest reading since the start of the nationwide survey in the fourth quarter of 2006," the BSP said. The index reflects the difference between the percentage of firms that answered in the affirmative less the number of firms that answered in the negative.

due to demand growth resulting from election-related spending, rising orders experienced by manufacturing firms, and robust construction activities that continue to boost the real estate sector. The favorable result of the latest survey on business sentiment indicated that the Philippine economy is poised to sustain a robust pace of expansion, the BSP said. Notably, construction, retail, and the services sector are the most bullish in the second and third quarters of 2013. Among the service subsections, financial services remained the most optimistic, with a confidence index soaring to a six-year high of 89.4% in the second quarter. The latest survey was conducted from April 1 to May 10 and covered 1,554 firms, with an 83% response rate. (PDI 05/24)

The BSP said the improvement in the confidence index was also

Inside DTI 1. DTI-Kalinga readies 2013 Patawid Fair

he Department of Trade and Industry (DTI)-Kalinga is all set for the staging of 2013 Patawid Trade Fair (PTF) on June 24-26, 2013.

Exhibitors invited to participate in the fair come from the sector of DTI-assisted micro, small, and medium enterprises (MSMEs) in the province.

PTF, a joint-project of DTI-Kalinga and Tabuk City government, has become part of the traditional festivities in celebration of the city’s Matagoan Festival and founding anniversary.

PTF is one of the initiatives where government helps promote locally-produced indigenous products.

For this year’s celebration, organizers have prepared a line of Tabuk’s cultural art works from woven apparel, handicrafts, souvenir, and decor items.

DTI-Kalinga has set target sales of P1.2M for this year. Last year, the PTF generated P1M in sales from the manufacturing and processed food sectors.

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2. DTI-Capiz Diskwento Caravan earns P180K

June 17, 2013 3

he 22 exhibitors that participated in the Department of Trade and Industry (DTI)-Capiz Diskwento Caravan, which was held at the town’s public plaza on May 15-16, generated P180,000 in sales. The two-day sale of goods and basic commodities at discounted prices was open to all Capiceños and in time with the release of mid-year bonus for employed sector workers. DTI-Capiz Business Regulation and Consumer Welfare Division Head Ma. Angelita L. Colmo said

Good News, Philippines! 1. PHL, a ‘sovereign rising star’

tandard & Poor’s (S&P) described the Philippines as the first “sovereign rising star” of 2013 for becoming the first country to convince investors that it is a safe haven for investments. In a report titled “The Philippines is the First Sovereign Rising Star of 2013,” S&P said the country was the first this year to emerge from a “speculative grade” to an “investment grade” when its credit rating was lifted by a notch from BB+ to BBB- on May 2, 2013. S&P defined a “rising star” as pointing to a bond issuer whose credit has been upgraded to an investment grade. Investment grades range from the highest rating of AAA to BBB-, while speculative grades go from BB+ to the lowest rating of D. Apart from the Philippines, the credit ratings of 13 other bond issuers have been upgraded this year to investment

the initiative aimed to improve consumers’ access to prime commodities at manufacturers or distributors’ prices. School supplies and uniforms were among the products that were put on sale at the plaza. Diskwento Caravan is a nationwide project by DTI that aims to ease the consumers’ financial burden and at the same time provide additional or alternative market for manufacturers and producers, especially micro, small, and medium enterprises (MSMEs).

grade for the first time. All of the13, however, are corporate entities. The upgrade reflects the country’s strengthening external profile, the moderating inflation, and the government’s declining reliance on foreign-currency debt, S&P said. The Philippines came out with an investment grade ahead of Barbados, Croatia, Indonesia, Romania and Turkey, all of which have ratings of BB+, or just a notch below the minimum investment grade. Also, the Philippines outperformed 52 others countries with speculative grades lower than BB+. S&P highlighted the country’s “external profile,” boosted by growing foreign exchange inflows—mainly remittances from migrant workers, foreign investments in the business process outsourcing (BPO) sector, and foreign investments in peso-denominated stocks and bonds. (PDI 05/21)

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2. PHL to buck trend of slowing Asia-Pacific growth

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he Philippines is among Asia-Pacific nations seen bucking the trend of slowing growth in the region, Standard & Poor’s (S&P) reported. Although Asia-Pacific continues to record strong real gross domestic product (GDP) growth relative to other regions, activity indicators in early 2013 suggested that the rebound that began in the second half of 2012 has lost some traction, the S&P said. Across its forecasting universe, S&P only noted improvements in outlooks of the Philippines, Malaysia, and Thailand, with other

3. Singapore to buy more Filipino agricultural products

ingapore wants to buy more agricultural products from the Philippines given the rising demand there. Agri-Food & Veterinary Authority (AVA) Senior Specialist Lam-Chan Lee Tiang said while they have been importing food items from the Philippines, they still want to get other fresh and processed products.

MSME/OTOP News 1. DTI starts Oplan Pablo

estimates “slightly lowered” to reflect “softer traction” in the global economy. Base forecasts for the country, in particular, have been retained at 6.5% for this year, before slowing down to 6.3% and 6% in 2014 and 2015, respectively. Growth hit an above-target 6.6% last year. This “reflects the ongoing strength” of the economy, S&P said, which could offset lingering weakness on exports driven by dampening demand on crisis-stricken Europe and the United States (U.S.) which could “deteriorate” further. (TPS 05/15)

Given the Philippines’ available land and manpower, Department of Agriculture (DA) Secretary Proceso J. Alcala said the country can provide food products to meet the rising demand in Singapore. “We are checking supply to ensure that it can be sustained,” Alcala said. (GNP 05/20)

he Department of Trade and Industry (DTI)-Davao Oriental has jumpstarted the livelihood program dubbed as Oplan Pablo for typhoon Pablo’s victims.

and means of livelihood. Most of them have relied so much on their coconut farms which are now barren lands,” DTI-Davao Oriental Director Ma. Belenda Ambi said.

The Oplan Pablo or Program to Accelerate Building Livelihood Opportunities addresses the economic and livelihood requirements of the affected beneficiaries under the Livelihood and Economic Center.

As of April, DTI had already consulted with various local government units (LGUs) and stakeholders. It has also conducted livelihood trainings and seminars on drift wood processing, chili production and processing, and mud crab culture and gathering.

It is also DTI’s contribution to Davao Oriental’s overall rehabilitation program headed by the provincial government. “Residents of these areas [Baganga, Cateel, Boston, and Caraga] lost lives, properties,

DTI is also looking forward to establish community-based production centers on woven bamboo slats production, coco coir twining, seaweed production, and bamboo nursery.

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2. DTI warns MSMEs against hackers

June 17, 2013 5

Interventions will include community preparation, entrepreneurship development seminars, technical

skills training, provision of shared service facility (SSF), and facilitation for financial assistance, among others.

(BMSMED) Officer-in-Charge (OIC) Jerry T. Clavesillas said.

he Department of Trade and Industry (DTI) has warned small businesses of the increasing cases of cyber hacking particularly on import and export transactions of local businesses with their foreign counterparts. “We have recently received reports of the modus operandi of hackers that divert Filipino importers’ payments to their bank accounts,” DTI-Bureau of Micro, Small, and Medium Enterprise Development

3. Free entrep sessions

he Department of Trade and Industry-Bureau of Micro, Small, and Medium Enterprise Development (DTI-BMSMED) continues to conduct free entrepreneurship sessions to encourage the creation of new businesses, and support the growth of micro, small, and medium enterprises (MSMEs).

In the modus, the hackers directed Filipino importers to remit payments to a different bank account through an email message using the suppliers’ hacked email accounts. Clavesillas advised entrepreneurs who will receive such email regarding the payment to call their suppliers to verify the procedure. business opportunities, and provide information on how to grow their businesses. “Start-ups are crucial to the economic development and direct job creations at the local and national levels,” DTI-BMSMED Officer-In-Charge (OIC) Jerry T. Clavesillas said.

These sessions would help prospective entrepreneurs identify SME Briefing Sessions for June Date

Time

Topics

Presenter

June 07

1:30-2:30 2:45-4:30 1:30-4:00 1:30-2:30 2:45-4:30

How to Enhance your Business Basic Cash Flow Business Taxation for SMEs Consumer Rights and Protection Overview on Product Standards, Policies, and Guidelines Trends and Design for Furniture Putting your Business Online Food Safety How to Acquire an FDA Certificate Skills Training: Food Cart Business Opportunities

Mr. Butch Salvador Mr. Butch Salvador BIR DTI-BTRCP DTI-BPS

June 11 June 14 June 18 June 21 June 25

1:30-2:30 2:45-4:30 1:30-3:15 3:15-4:30 1:30-4:00

DTI-PDDCP Shopinas.com FDA FDA Ultima Entrepinoy

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Business Update 1. Ease of doing business task force created

Vol. 17, No. 12 6

resident Benigno S. Aquino III has signed Administrative Order (AO) No. 38 creating the Task Force on Ease of Doing Business or EODB Task Force. Chaired by Department of Trade and Industry (DTI) Secretary Gregory L. Domingo, the task force is commissioned to initiate, implement, and monitor the “Gameplan for Competitiveness” designed by the National Competitiveness Council (NCC) and endorsed by the Economic Development Council (EDC). Executive Secretary Paquito Ochoa Jr. said the task force is seen to raise the country’s ranking in the Doing Business Survey (DBS) by the World Bank-International Finance Corporation (WB-IFC). IFC DBS Indicators • • • • • • • • • •

2. PHL branding for local foods to be created

Starting a business Dealing with construction permits Getting electricity Registering property Getting credit Protecting investors Paying taxes Trading across borders Enforcing contracts Resolving insolvency

he Departments of Trade and Industry (DTI) and Science and Technology (DOST), together with the private sector, are currently formulating branding for Philippine exports to easily promote and better identify locally-produced food products with the country.

“We want to create a Philippine brand for packaging (of products) this year,” said Center for International Trade Expositions and Missions (CITEM) Executive Director Rosario Virginia Gaetos during the 9th International Food Exhibition (IFEX) Philippines held on May 16-19, 2013 at the SMX Center, Pasay City.

The Gameplan aims to create reforms for the ease of doing business in the country by setting targets based on the 10 indicators by the IFC. Part of the task force’s duties is to re-evaluate and act accordingly to accomplish targets set for 2013 and finalize targets for 2014 onwards; coordinate with concerned agencies for the inclusion of targets set by the task force to that of the department’s performance-based incentive system (PBIS); and to recommend to the President measures to enable transparency and efficiency in business practices. (MAT 05/21) EODB Task Force Members • • • • • • • • • • • •

National Competitiveness Council (NCC) Department of Finance (DOF) Department of the Interior and Local Government (DILG) Department of Justice (DOJ) Bureau of Internal Revenue (BIR) Bureau of Customs (BOC) Land Registration Authority (LRA) Credit Information Corporation (CIC) Securities and Exchange Commission (SEC) Social Security System (SSS) Home Development Mutual Fund (HDMF) Philippine Health Insurance Corporation (PHIC)

Overseas unfamiliarity to the Philippine brand is one challenge Philippine food manufacturers and exporters face. The brand to be created would be used not only on packaging but also for marketing of the products. The plan supports the government’s idea of diversifying the country’s exports, which relies heavily on electronics. DTI Undersecretary for Trade and Investment Promotions Group (TIPG) Ponciano C. Manalo Jr. said this is to promote higher growth for the sector.

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3. IPP major revisions set to 2014

June 17, 2013 7

he Department of Trade and Industry (DTI) has opted to retain the 2012 Investment Priorities Plan (IPP) for 2013, making only minor adjustments and reserving major revisions for the 2014 IPP. “For the 2013 IPP, we may carry over most of the incentives, but will include the removal of perks for some areas which we have already released resolutions on. Any big changes will have to be in the 2014 IPP,” DTI Secretary Gregory L. Domingo said. Aside from the President’s approval, the 2013 and 2014 IPPs also require the consensus of the DTI and the Department of Finance (DOF)

4. “Next Wave” cities for BPOs named

Top 10 “Next Wave Cities” for 2013 • • • • • • • • • •

Baguio City Davao City Dumaguete City Iloilo City Lipa City Metro Bulacan (Baliuag, Calumpit, Malolos City, Marilao, and Meycauayan City) Metro Cavite (Bacoor City, Dasmariñas City, Cavite City, and Imus City) Metro Laguna (Cabuyao City, Calamba City, Los Baños, Sta. Rosa City, and San Pablo City) Metro Naga (Naga City and Pili) Metro Rizal (Antipolo City, Binangonan, Cainta, and Taytay)

he Department of Science and Technology-Information and Communications Technology Office (DOST-ICTO) and the Information Technology and Business Process Association of the Philippines (IBPAP) have identified the Top 10 “Next Wave Cities (NWC)” ideal for business process outsourcing (BPO) firms to invest in. “What we are looking for when awarding the next wave cities are areas which are able to spur development and create an ecosystem where innovation can happen and nurture start-ups,” DOST-ICTO Executive Director Monchito B. Ibrahim said. Among the Top 10 NWCs are five “metro” areas which are groupings of cities and municipalities that compliment cities in terms of availability of talent or infrastructure. Joining the NWCs are Batangas City, Cagayan de Oro City, Dagupan City, and Tagbilaran City which have also been identified as emerging locations.

regarding its content and timing. Both departments, according to Domingo, are already studying the IPPs. “DOF will want to minimize the incentives. On our part, we want, if it makes sense, to offer incentives to promote investments,” Domingo said. Minor amendments for the 2013 IPP include the removal of income tax holidays (ITH) for tourist establishments in top destinations -Metro Manila, Cebu City, Mactan Island, and Boracay Island -as prescribed by the Board of Investments (BOI) resolution promulgated on March 5, 2013. (GMA News 05/19) (PDI, TPS 05/20)

NWCs are determined through the NWCs TM Scorecard by the IBPAP and DOST-ICTO. The scorecard rates an area’s suitability for IT-BPO operations based on indicators such as talent availability, infrastructure, cost, and business environment. The locations named as NWCs or Centers of Excellence are given priority marketing to investors but do not get government-based incentives. IBPAP Senior Executive Gillian Joyce Virata said announcement of the NWC is important as investors are looking to areas outside Metro Manila to mitigate costs due to the strong peso, or are holding off expansion. However, IBPAP President Jose Mari Mercado said that the industry can still manage the Philippine Peso to Dollar rate. The NWCs for last year were Davao, Bacolod, Sta. Rosa City, Iloilo City, Metro Cavite, Lipa City, Cagayan de Oro, Malolos City, Baguio City, and Dumaguete City. (GMA News, BWD 05/20)

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5. NCRPO cautions public on faulty electrical China products

Vol. 17, No. 12 8

he National Capital Region Police Office (NCRPO) warned the public against defective electrical products following the confiscation of P10M worth of substandard electrical items from China on May 17, 2013. Members of the NCRPO-Regional Police Investigation Operating Unit (RPIOU) raided three warehouses in Binondo and found boxes of defective electrical products. The warehouses are owned by 13 people, including a Chinese national. The police obtained products from a test-buy and the Department of Trade and Industry (DTI) confirmed that those were expired and recycled.

“Let the safety and security of students be our priority as the schoolyear starts, and let’s also help in the campaign of the Bureau of Fire Protection on fire prevention by encouraging house or apartment owners not to use substandard electrical products, which we know are fire hazards,” NCRPO Chief Police Director Leonardo Espina said. Espina ordered his men to press charges against the owners of warehouses in relation to Republic Act (RA) No. 7394, or the Consumer Act of the Philippines. He advised consumers who have bought defective electrical products to inform the DTI or to report it to the nearest police station. (TRB 05/22; PDI 05/21)

6. DTI urges online consumers to be cautious

he Department of Trade and Industry (DTI) reminded local consumers to be cautious and mindful of their rights and responsibilities when transacting online. Though convenient, online shopping presents a number of risks and disadvantages because customers cannot assure the sellers’ legitimacy, the DTI said. "You can’t see the people you’re transacting with. You don’t know if it’s really a legitimate or a bogus one. There is no permanent store you can visit in case you will complain about a product or service,” DTI-National Capital Region (DTI-NCR)

7. The 3Rs of consumer redress

Consumer Assistance and Protection Division Office-inCharge (OIC) Ma. Carolina Carbonell said. Carbonell advised online shoppers to verify the sellers' business address and contact numbers and the terms and conditions that explain the provisions and limitations of transaction. The warning was issued after the release of a study conducted by Axon Consulting IT firm. The results showed that in 2012, up to P50B was spent in online transactions in the country, some 40% higher than the level registered in 2011.

nknowingly buying defective goods or services is an inevitable circumstance for the consumer. When this happens, there are a couple of steps a customer can take to resolve the problem.

If you choose to have your product repaired, you are allowed to set conditions so you will not worry about the service center doing something to the item without your knowledge or consent. You may even ask them to do the repair in your presence.

As a means of redress, a consumer has the right to seek for Repair, Replacement, or Refund, also known as the 3Rs.

The "No Return, No Exchange" provision in the Implementing Rules and Regulations of Republic Act (RA) No. 7394, or the Consumer Act

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June 17, 2013 9

of the Philippines, enables consumers either to have their defective good replaced or get a refund if producers failed to repair the product.

Features Save more, Filipinos urged

ersonal Finance Expert Suze Orman urged Filipinos to save more and heed the first law of money: live below your means but within your needs. In a briefing hosted by the Bank of the Philippine Islands (BPI), Orman, dubbed as a "one-woman financial advise powerhouse" by the USA Today and one of the World's 100 Most Powerful Women by Forbes Magazine, told Filipinos to find pleasure in saving as they do in spending. "The goal of money is to be secure and to be safe, not to buy," Orman said. The first step to financial security, she said, is owning a fully-paid home. Once fulfilled and security is felt, she reasoned, people will find the courage to put their money in other investment instruments. The finance coach then encouraged Filipinos to put their money

ASEAN Watch 1. DTI eyes launch of PHL-Indonesia RORO vessel maritime export link

he Department of Trade and Industry (DTI) is eyeing the completion of a Roll-on Roll-off (RORO) vessel system that would directly bring Philippine exports to Indonesia, Export Development Council (EDC) Deputy Executive Director Emmarita Z. Mijares said. “The RORO will be beneficial to the Philippines because these kinds of exports are beneficial not

All products sold in the market must have a warranty. However, if the consumer caused the product fault, the warranty is automatically voided. (MAT 05/26)

in Philippine companies or invest in an index fund as the country is in a position to grow further. “I believe strongly that people in the Philippines should invest in themselves. Stop buying dollars, start saving pesos, start investing in yourself," she said. She also advised the public to avoid credit card debt, which she referred to as a “big financial lie.” She said learning to discern between needs and wants is the level of consumer maturity that will allow people to save and at the same time experience the security that money gives. When it comes to the common tradition of fulfilling financial duties to family, Orman said one must learn to “say no” for the sake of saving. Filipinos, she said, should be self-reliant and not be dependent on remittances. (BMI 05/16; PDI 05/19; TPS 05/22)

only to the exporters, but also to the buyers, the consumers, and the Filipino masses,” Mijares said. The RORO system will be transporting processed food and other consumer products from Davao port to Bitung, Indonesia. She said the RORO link is expected to hold its maiden voyage by the end of this semester. (BMI 05/16)

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2. BETP calls for nationwide DBFTA awareness

Vol. 17, No. 12 ď&#x20AC;¸10

he Bureau of Export Trade Promotion (BETP) continues to support the objective of the Department of Trade and Industry (DTI) for a nationwide awareness on Doing Business in Free Trade Areas (DBFTA) by conducting series of DBFTA sessions. The sessions were held on May 16, 21, 28, and 30 at the Audio Visual

3. PHL, Malaysia business chambers meet

he Philippine Chamber of Commerce and Industry (PCCI) members and Federation of Malaysian Manufacturers (FMM) delegates recently met for a business matching and networking session. The business matching session, chaired by PCCI President Atty. Miguel B. Varela and attended by different company representatives from the Philippines and Malaysia, aimed to strengthen their business relationship. Varela is also looking forward that FMM will find business partners in the country, mostly coming from manufacturing, construction, electronics, and logistics companies. FMM Mission Leader Adrian Yeo Eung Hui said the business mission is a two-way benefit where both can expand their export industry. Malaysia can benefit on the human resource of the country; the Philippines, on the other hand, can tap Malaysia for financial aid. Delegates assumed that the Philippine economic growth will continue as it hit a 6.6%-growth last year, making the country one of the best performing economies in Asia.

4. Mindanao pushed as BIMP-EAGA food and logistics corridor

he Mindanao Development Authority (MinDA) is promoting the island as the food and logistics corridor of the Brunei Darussalam-Indonesia-Malaysia-

Room (AVR), DTI- International Building, Makati City. These information sessions reinforced and expanded public consciousness among exporters, distributors, traders, customs brokers, freight forwarders, members of the academe, and other government agencies on the benefits of FTAs.

STATWATCH P50B Value of online transactions in PHL in 2012 P10M Value of substandard electrical items from China confiscated by the National Capital Region Police Office (NCRPO) recently

P1.2M Sales target set by DTI-Kalinga for the Pantawid Trade Fair 2013

P180,000

Sales generated from the Capiz Diskwento Caravan in May 2013

54.9% All-time high business confidence index in the Philippines in Q2 based on the latest Business Expectations Survey (BES) conducted by the Bangko Sentral ng Pilipinas (BSP)

6.5% Philippine gross domestic product (GDP) growth target set by Standard and Poorâ&#x20AC;&#x2122;s (S&P) for 2013

Philippines East ASEAN Growth Area (BIMP-EAGA). MinDA Investment Promotion and Public Affairs Director

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June 17, 2013 11

Romeo M. Montenegro said Mindanao is in the best position to attain such objective and could even lead to entry of its bananas to Malaysia.

Majority of these areas are located in the Autonomous Region in Muslim Mindanao (ARMM) and Caraga Region. Under MinDA’s investment program with the Board of Investments (BOI) and the Department of Trade and Industry (DTI), various business-matching sessions were conducted with potential palm oil investors which may translate into actual investment projects in a span of two years.

Montenegro also underscored Mindanao’s capacity to absorb spill over investments from the region’s major industries, citing oil palm as an example. He said the Asian Development Bank (ADB) is helping the agency in coming up with a master plan particularly in identifying areas that could support the objective.

(BWD 05/23)

DTI Direct* Call Center Report SUMMARY OF CALLS Month-on-month CALL TYPE

May’12 June’12 July’12 Aug’12 Sept’12 Oct’12 Nov’12 Dec’12 Jan’ 13 Feb’ 13 Mar’13 April’ 13 May’13

Business Name

2514

2,243 1,889

1,606

1,419

1,493

1,515

761

1,877

1,821 1,564

895

990 2,629

2,128

2,235

1,917

1,496

2,370

2,017

1,028

Consumer Welfare

1,607

1,501

820

825

799

Exports

Investments

Others

1,080

1,023

920

858

891

1,050

529

438

504

839

847

787

748

TOTAL

4,514

4,269 5,466

4,610

4,580

4,494

3,027

3,582

4,426

3,735 3,260

3,241

3,076

MSMEs

CUMULATIVE CALL TYPE

Cumulative Total

% vs. Total

May 2013

April 2013

% Increase/ Decrease

Business Name

8,370

47.19

1,501

1,607

-6.60

Consumer Welfare

5,489

30.95

799

825

-3.15

0.15

25.00

0.02

-100

124

0.70

35.29

Others

3,725

21.00

748

787

-4.96

TOTAL

17,737

100.00

3,076

3,241

Exports Investments MSMEs

*The DTI Direct Call Center 751.3330 was established in November 2006 as part of the Department’s thrust to improve and simplify the delivery of its frontline services.

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(A synopsis of selected book acquisitions at the DTI-TIIC library)

Title : Do More, Spend Less: The New Secrets of Living the Good Life for Less Author : Wilson, Brad Publisher : John Wiley & Sons, Inc. Call Number : 03.06/WIL/2013 This book is about erasing everything learned about being a consumer by turning the tables on retailers, airlines, hotels, banks, cell phone companies, and credit cards and essentially every business that has been winning the battle for hard-earned cash. It provides tips, strategies, and real-life examples of things the author has personally done over the past 10 years as a professional bargain hunter.

Legend: BMI - Business Mirror BWD - BusinessWorld GNP - Good News Pilipinas MAT - The Manila Times PDI - Philippine Daily Inquirer TDT - The Daily Tribune TPS - The Philippine Star GMA News

Entered as Third-Class Mail at the Makati Central Post Office under Permit No. 504 valid until 31 December 2013

Title : How to Turn Your Passion into Profit: 8 Keys to Build a Truly Rich Business Author : Sanchez, Bo/Lapid, Dean Pax Publisher : Shepherd’s Voice Publications, Inc. Call Number : 06.08/SAN/2013 This material discusses the hardware and software of starting a business – the mind and the heart. It provides excellent and practical information on how to turn what people love to do into a prosperous business. It is rich in insights on how to keep business running in spite of seemingly insurmountable constraints, fierce competition, and ever-changing market trends. This may also serve as refresher to existing businessmen that the real essence of getting into business is not for profit, but to serve with a heart and passion.

Philippine Postal Permit No. PM-04-08

What’s New?

Vol. 17, No. 12 12

Editor-in-Chief: Anne L. Sevilla Managing Editor: Vic S. Soriano Associate Editor: Resty P. Par Writers: Jam A. Hourani, Hazel Maryam S. Dizon, Maria Joanna Angela D. Cruz, Airiz A. Casta Design/Layout: Ren C. Neneria Circulation: Myrna V. De Los ReyesTo subscribe, email: publications@dti.gov.ph