TRADE AND INDUSTRY INFORMATION CENTER Issue 16
August 30, 2013
Title
:
2013 World Investment Report
Publisher
:
United Nations Conference on Trade and Development
Call Number :
00 000/03.09/UNCTAD/2013
Provides an in-depth analysis, strategic development options, and practical advice for policymakers and others on how to maximize the benefits and minimize the risks associated with global value chains to ensure more inclusive growth and sustainable development. Also gives an overview on global investment trends, regional trends in foreign direct investments, and recent investment policy developments. 236p. .
Title
:
How to Say It: Creating Complete Customer Satisfaction
Author
:
Griffin, Jack
Publisher
:
Prentice Hall Press
Call Number :
06.01/GRI/2013
It provides practical, results-oriented guidance for effective communication, with emphasis on words, phrases, scripts, and strategies applied to real-world examples and scenarios. It teaches the essential language of sales and service, including how to communicate in ways that always address the customer’s needs and wants, identify prospective customers, and develop a vocabulary of value. Also provides learning formula for making a sale and creating a loyal customer, welcome resistance and convert it into a selling opportunity, and master all important art of the close deal that create satisfaction in the whole customer all the time and in every phase of the sales-service cycle. 261p.
Copies are available for loan to DTI employees and for research purposes only to external clients, on a first-come, first-served basis at the DTI Library, GF Trade and Industry Building, 361 Sen. Gil J. Puyat Avenue, 1200 Makati City. For inquiries/reservation, please call 751.0384 local 2130.
Title
:
Exporting to Canada – a Handbook
Publisher
:
TFO Canada
Call Number :
20 124/09.06/TFO/2013
It gives an overview of the Canadian market.
Also discusses the country’s economy, markets, trading laws and rules, trade agreements, taxes, tariffs and import documentation, and regulations on doing business. 64p.
Title
:
Local Production of Pharmaceuticals and Related Technology Transfer in Developing Countries
Publisher
:
World Health Organization (WHO)
Call Number :
SITC 541/03.04/UNCTAD/2011
It contains series of case studies which gives concrete examples of successful technology transfer initiatives in the area of pharmaceutical production. Also provides important lessons for policy makers and other stakeholders in both developing and developed countries on issues of investments; science, technology, and innovation; and intellectual property rights. The firms for the case studies are from Argentina, Bangladesh, Colombia, Ethiopia, Indonesia, Jordan, Thailand, and Uganda. 320p.
__________________________________________________________________________________________ What’s New? Issue 16, August 30, 2013