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28 DTI offices now certified to ISO 9001 In a bid to further improve its services, five more Department of Trade and Industry (DTI) offices have been awarded ISO certifications, bringing to 28 the total number of DTI offices now certified to ISO 9001:2008 Quality Management System (QMS). In addition, 18 more offices are currently working on their certifications and the Department aims to have the Head Office, including the regional offices, 100% certified to ISO by end-2015. DTI Secretary Gregory L. Domingo commended the five offices -- Human Resource Development and Personnel Service (HRDPS), Financial Management Service (FMS), Management Information Service (MIS), Office of Legal Affairs (OLA), and Bureau of Trade Regulation and Consumer Protection (BTRCP) -- during the Awarding Ceremony for ISO-Certified DTI Offices held at the DTI Main Building on 31 March 2014. “I commend every member of the DTI Family who has imbibed the habit of constant improvement – of always bettering themselves – and instilled the culture of quality management: Quality in our work, in our systems, in our dealings with clients, in our interaction with colleagues, in how we spend our time, and in our overall way of life,” Domingo said.
(Back row, 3rd from left) DTI Secretary Gregory L. Domingo, together with (back row, from left) Undersecretaries for Consumer Protection Group (CPG) Victorio Mario A. Dimagiba, Regional Operations Group (ROG) Zenaida C. Maglaya, and Management Services Group (MSG) Nora K. Terrado, beams with pride as he poses with the heads and representative of the five offices newly certified to ISO (front row, l-r): Human Resource Development and Personnel Service (HRDPS) Dir. Joel Cruz; Financial Management Service (FMS) Dir. Ireneo Vizmonte; Bureau of Trade Regulation and Consumer Protection (BTRCP) Quality Management Rep. Josephine Palima; Office of Legal Affairs (OLA) Officer-in-Charge (OIC) Atty. Marimel Porciuncula; and Management Information Service (MIS) Dir. Laudemer Solidum. Also present during the Awarding Ceremony for ISO-certified DTI offices held on 31 March 2014 at the DTI Main Building was Certification International Philippines, Inc. (CIPI) Managing Director Renato Navarette (front row, rightmost). Do you have an inspiring story to share with the DTI family? Is there a DTI staff or experience you want to brag about? Please tell us by e-mail to publications@dti.gov.ph.
No. 16 ▪ 8 April 2014
He challenged the 18 offices that are now working on their ISO certifications to do so with passion and commitment and urged them to draw inspiration from the success of certified offices as they go through the exercise. “I am eagerly looking forward to seeing all DTI offices and attached agencies certified to ISO in the very near future,” he said. “ISO is a very important part of our quest to raise the standards in government. Let us all remember to leave an imprint on our work, a mark of quality, excellence, and having made a difference,” he added. Also present during the awarding ceremony was Certification International Philippines, Inc. (CIPI) Managing Director Renato V. Navarette, who also congratulated the awardees for being able to establish their own QMS. “At the end of the day, it can help them see to it that what they do remain focused on their targets, and that these targets are always aligned with what their external stakeholders expect of them. In other words, achieving desired outcomes,” Navarette said. According to Navarette, though many strive for quality, without a system like ISO 9001:2008, it is very hard to achieve. Meanwhile, Undersecretary for Management Services Group (MSG) Nora K. Terrado presented to the DTI officials and employees the Certificate of Accreditation awarded to the Department by the Civil Service Commission (CSC) for having met all the requirements for Level 2 of the program to institutionalize meritocracy and excellence in Human Resource Management. “We are one of the few agencies that have received this accreditation ahead of many. This is a very important milestone because this is an assurance that we are making progress in beefing up our performance management system. People and process will help achieve our aspiration in becoming the Agency of Choice,” she said.
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