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DTI offices receive excellent ratings Three Department of Trade and Industry (DTI) offices – notably all from the regions – have earned “excellent” ratings among 929 offices nationwide in the Anti-Red Tape Act (ARTA) Report Card Survey (RCS) 2013 conducted by the Civil Service Commission (CSC). Another DTI office have garnered “outstanding” ratings while three other offices got “good” ratings, affirming the highly decent ranking of DTI as among the top-performing government agencies in terms of anti-red tape campaigns. DTI Anti-Red Tape Act (ARTA) Compliance Report Card Survey 2013 Results Total of 929 Government Offices Nationwide Agency Branch Adjectival Rating Department of Trade and Industry DTI Ilocos Norte Provincial Office Excellent DTI Dumaguete, Negros Oriental Excellent DTI Masbate Excellent DTI Dagupan City, Pangasinan DTI Area I (Pasay) DTI Area II (Makati) DTI Area IV (Caloocan)
Outstanding Good Good Good
CSC administered the RCS to 620 national government agencies, 303 government corporations, and six state universities and colleges from January to December 2013. Offices which obtained a score of 90-100 are rated Excellent. Those with scores of 90-100 but have a failing mark in any of the sub-areas are rated Outstanding; scores of 80-89.99 are rated Good; 70-70.99 Acceptable; 69.99 below, Failed. The CSC surveyed the government offices based on their frontline services delivery, service quality, physical working condition, and overall client satisfaction. Also checked were the following: Observance of the “No Noon Break” policy Presence of a public assistance desk/center Availability of basic facilities such as comfortable waiting areas and comfort rooms, and Presence of special lane for persons with disabilities, pregnant women, and the elderly. ARTA also requires all government agencies to set-up service standards known as Citizen's Charter. It contains information on how to avail of a particular service, time it would take to conclude the process, fees to be paid, documents to be presented, and procedures for filing complaints. It should be posted at the main entrance of the office or at the most conspicuous places. Do you have an inspiring story to share with the DTI family? Is there a DTI staff or experience you want to brag about? Please tell us by e-mail to publications@dti.gov.ph.
No. 10 ▪ March 12, 2014
Government employees found accepting money, favors or gifts from clients – even if clients willingly give these – would still be violating ARTA. Violators face imprisonment not exceeding six years or a fine of not less than P20,000 but not more than P200,000, or both fine and imprisonment, at the court’s decision.
Source: Civil Service Commission (CSC) 2013 Anti-Red Tape Act (ARTA) Report Card Survey (RCS) Results
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