Cohort 21

Judith Espino

Kansas City Southern

General Manager Network Operation Center MX

Judith Espino joined KCS in December 2006, starting her railroad career in Customer Solutions as a part time trainee while still pursuing her Bachelor degree in International Marketing. After six months, she was hired full time as a Customer Service Representative, a position she held for three years. This period allowed her to have direct contact with our customers, understand their needs, and support them as much as possible to deliver a satisfactory service experience.

In 2010, Judith moved over to the Service Design team and spent a total of nine years in this department. During this time, she was promoted twice, first to Service Design supervisor and later on to Service Design Manager for the Mexico network. Working in this area facilitated building good relationships and strong collaboration dynamics with other departments such as Business Excellence and Transportation. As a result, Judith then joined Business Excellence in 2019. For over a year, she worked side by side with Transportation on different process improvement projects in multiple yards such as Escobedo, San Luis Potosi, Sanchez, Laredo, etc.

By 2020, in the middle of the pandemic, Judith transitioned to the Transportation team as Superintendent of Border Operations. Reporting directly to the General Manger of the border division, she worked in the field and had responsibilities from Laredo TX to Benjamin Mendez CU and the F line corridor from Matamoros to Monterrey, including Brownsville/Matamoros gateway.

Fast forward to current role, since Aug 2021, Judith is part of the Network Operations group and is in charge of the NOC in Mexico including the Crew Management office, both based in Monterrey, NL

Judith has earned an MBA degree from Universidad de Monterrey (UDEM) in 2013, an internal certification of the Lean/Six Sigma methodology in 2014, and most recently, was recognized as a Rising Star of the industry (class of 2021) by Progressive Railroading magazine. With over 15 years of experience in five different departments, Judith continues to learn and develop as a leader and a transportation professional, looking forward to the exciting future of CPKC.