Spring 2016
1
3
Celebrating 60 Years
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9
24/7/365 Parts
Falcon 7X 1C Inspection
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17
Grumman Albatross Makeover
NextGen STCs
21
23
Rapid Response Team
Page 27
Worldwide myDuncan Access
News
Satellites
5
Sharing Industry Information
11
Luxury, Hand-stiched Seats
19
Engine Services In Mexico
25
TDR-94 Transponder Repair
www.DuncanAviation.aero Spring 2016 Duncan Debrief, a customer magazine.
Copyright 2016 by Duncan Aviation. Nothing shown may be reproduced
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subscriber services: Direct all inquiries, address changes, subscription orders, etc., to: Web: www.DuncanAviation.aero E-mail: Debrief@DuncanAviation.com Contact: Marketing Communications Phone: 800.228.4277 or +1 402.475.2611
contributing writers:
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of
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Kaela Paseka
graphic designer: Jennifer Heywood
n n s: C h a rl e s , D o
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Todd Duncan
Kate Dolan Diane Heiserman Lori Johnson
lead designer & photo director:
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R ld ,
CHAIRMAN Innovation is vital to continued viability in business. The ability to innovate is the ability to provide continually improving services and, ultimately, more value to our customers. As we reflect on our 60th anniversary throughout 2016, I am reminded of the entrepreneurial spirit that is really a way of life at Duncan Aviation. It is
web developer: Tad Luedtke
obvious from the guts my grandfather showed when he followed his passion and founded Duncan Aviation to my father’s ability to provide vision and direction as
circulation director:
former President and Chairman of the company throughout his working life. But
Kate Dolan
innovation at Duncan Aviation is seen far more broadly than in my family. Many Duncan Aviation team members have entrepreneurial tendencies that
office administrator: Brian Ryba
have manifested themselves in the service improvements and expansions that have made Duncan Aviation the company it is today. An untold number of
chief editor & manager:
customers have made requests, pushed us to add capabilities, and inspired us
Lori Johnson
to look for new and better ways to meet their needs. And our industry partners
vp marketing:
have teamed with us to collaborate on new products and technologies that have
Steve Gade
ultimately improved business aviation as a whole.
president:
in work at Duncan Aviation today. We look at the development of the online
Aaron Hilkemann
myDuncan project management tool, the collaboration our European Board
In this issue of the Duncan Debrief, we explore some of the ongoing innovations
chairman: Todd Duncan
of Advisors has seen with EASA, the desire of our team members to reach customer requests worldwide, NextGen upgrade solutions, and engine and avionics AOG assistance.
company founder: Donald Duncan (1922-1981)
We thank our team members, customers, and partners for helping us improve and find new solutions. And we encourage them to keep making requests, asking questions, and telling us how we can improve our services. After all, innovation is the key to moving forward.
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Duncan Debrief | Spring 2016
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
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iness ing bus id v o r p of r vices. th year ality se ion’s 60 u t q ia h v ig A n when nd h ncan Dunca cient, a rks Du fi ld a f e a m , n o 6 fe 1 20 sk a , h sa by D , Nebra ta r t ed tors wit s a a h s r e a a p w m o t an tion in O aircraf inessm an Avia torship , Dunc ent bus istr ibu 6 ll d 5 e t c 9 f x 1 a e r In to k now echc s an e to get ald wa t o a Be n in im ys o t t D e h . g h t d in wa craf ook t he bou sponde ing air s. He t e ll r e ip s n h e s ed his d h n e rt . He t elatio nsform s r a t r s g t e and sta n s u o e r q st re etim to their at som lieved in and th who be o listen t e r d o n m a ve tomers s achie ustr y. his cus r t of d client ion ind e t lp ia e v ee, h a g ral pa e s s t y s e a in . You s in n lw s ecades eing a that a the bu d b r n x i e fo s v t s e er ve las y and custom ents ha ver the compan nk our Our cli owth o a . r h h g t t d o w t n o r gr nt na tt e We wa of that novatio w t o be ion’s in essence bout ho t a e ia s h onded, v t a A e n n nd resp e bee and id v a s a Dunca d e h e ic t s v t a es ser bor er r e qu en colla for new custom quests have th e s r r e h b it ities. mem us w ser vice d amen r t ea m n come to u a O , . s -to-tail s e r d ip t e u t e ’t e a n iv fe eir hens wouldn ices, meet th ts. We compre s, ser v s e ie e h u it t q il e e b v rr ine capa ldn’t ha ustome eld eng adding ion wou ecific c se in-fi t p n s ia o t v p u s t and A o e n h apid R agemen Dunca ide wit n R v a r o u m r o p t or ow ojec er vices par ts line pr gs we n /7/365 ionics s of fer in sive on 4 v n 2 a e e h e v e it a r h mp r satell ouldn’t fer a co quests. of fer ou nd we w ldn’t of heir re t u A o . n n w o a e d c to un cte s. W ntinue s and a ed myD ser vice stomer y, we co em call r u t o c s with t y o s is t l h a aborate f our stened ll o o li approv s c e ’t o n n t o d g ha est en ntinuin t if we the mil e a n ev rd t o c o suppor ome of t creat a s a w h e r t t a fo s r e ok ic celeb nd ser v e. We lo A s we tions a e futur h lu t o s o t craft. p e ir lo n ey deve e ss a , r in e s c t. h u keep a t b e f no , t og We’ll a st a s k . operatio ers and u e m J h o . t t s m r u c t ea ment fo t of our environ a r e pa r u o better y l u t ha n k f We are
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800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
Spring 2016 | Duncan Debrief
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myDuncan Greater access and better control from anywhere in the world
O
n October 7, 2015, Jose Mauro Vilela delivered a Falcon
50 aircraft to Duncan Aviation in Lincoln, Nebraska, for a
major C inspection that included a new galley, LCD monitors,
and a new cabin Blu-ray player. After a few days, he was on his way back to Brazil, leaving the Falcon in the safe hands of Russ Haugen, his Duncan Aviation Project Manager. Jose is the Chief of Maintenance for Weston, a major holding company in South America with interests in cement, paper, sugar cane and air taxi services. While managing the flight and maintenance schedules of the 14 other aircraft and helicopters in Weston’s fleet, Jose kept a very close eye on the Falcon that was more than 5,200 miles away with the help of Russ and myDuncan. myDuncan is Duncan Aviation’s exclusive web-based project management system that allows customers greater access and better control of their projects from anywhere in the world. All they need is internet access.
Innovative for 10 Years Launched in 2006 to streamline the item approval process, myDuncan set Duncan Aviation apart from other aviation service providers by offering the only online customer project portal in the industry. Over the next 10 years, it has been refined and updated with additional features to improve the customer experience and make communication more efficient. Jose has been a Duncan Aviation customer for nine years, using myDuncan from day one. He has witnessed and experienced all of the changes first-hand and agrees myDuncan is a great tool that has improved over time. In the beginning, he admits he remained with the aircraft for weeks during those first inspections. Now, he is only onsite to input the aircraft and go over the scope of the project and then again during the final week for delivery. “Because of my relationship and trust in Russ and the rest of the Duncan Aviation team and the fact that I can communicate and watch the project through myDuncan, I don’t feel I need to be onsite throughout the entire inspection,”
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Duncan Debrief | Spring 2016
Weston manages the fl ight and maintenance schedules for 15 aircraft and helicopters in Brazil. says Jose. “That means Duncan Aviation has earned our trust. We believe in the company. They know us. We know them.” For the 10 weeks the Falcon 50 was at Duncan Aviation, Jose received email alerts, job status reports, and updates from Russ with hour and cost estimates for all phases of the project. Through myDuncan, he was aware of items that needed his attention and approval and was able to view and comment on reports and photos. Electronic logbook entries are the latest feature. While inspectors are filling out logbook entries, customers can view them in real-time, broken down by airframe or engine. They are able to have back and forth conversations through myDuncan addressing any issues, not having to wait until delivery when they need to be focused on more important items.
Future Innovations According to Ryan DeVall, Duncan Aviation IT Project Manager, there are many enhancements in the future for myDuncan. By the end of 2016, myDuncan is scheduled to release a flowchart/calendar feature where customers will have a workflow schedule with the ability to watch as the aircraft progresses through milestones. A quote review and approval feature is also projected for 2016, allowing customers to view sales quotes through myDuncan, including options to compare quotes, see revisions, and electronically approve an agreement. myDuncan is available to all Duncan Aviation customers with aircraft onsite in the hangars. Nearly all opt in, transforming their computers and mobile devices into “virtual offices” to manage their aircraft projects whether they stay with their aircraft or not. And many travel back to their home bases, able to take care of other business while keeping abreast of their project at Duncan Aviation.
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
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Spring 2016 | Duncan Debrief
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SHARING INFORMATION EASA Chief Meets with Duncan Aviation’s European Customer Advisory Board
“We rely heavily on this diverse group of business aviation stakeholders for their feedback and perspectives when determining new capabilities and avenues of service for them and their customers.” Aaron Hilkemann Duncan Aviation President 5
Duncan Debrief | Spring 2016
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Another issue discussed was the fragmented manner in which changes to EASA’s rules are presented to the public. The business aviation industry feels it’s difficult to achieve the highest possible safety standards without knowing about these changes, of course, but tracking the changes to the rules and ensuring the operation is in Patrick Ky, EASA Executive Director
Brian Davey, GAMA Director of European and International Affairs
compliance takes a great deal of time and resources. Members of the community have asked that EASA present the requirements and guidance changes in a consolidated format in order to facilitate
O
n Thursday, October 15, 2015, Patrick
compliance and foster more open communication
Ky, the Executive Director of the EASA
between EASA and the aviation industry.
(European Aviation Safety Agency),
Members of the Duncan Aviation ECAB
and Brian Davey, GAMA (General Aviation
traveled from Denmark, Switzerland, Turkey,
Manufacturers Association) Director of European
Italy, Finland, Germany, Portugal, Malta, the
and International Affairs, met with members of
United Kingdom, Austria, Luxemburg, and other
the Duncan Aviation ECAB (European Customer
parts of Spain to participate in the meeting.
Advisory Board) in Barcelona, Spain. Members
“We rely heavily on this diverse group of business
of the ECAB took the opportunity to identify
aviation stakeholders for their feedback and
hurdles and challenges to delivering their products
perspectives when determining new capabilities
and services efficiently and cost effectively.
and avenues of service for them and their
The ECAB members were pleased to have
customers,” says Duncan Aviation President
the opportunity to talk directly with Patrick
Aaron Hilkemann. “We felt it was important for
Ky Initially, he talked about his position and Ky.
Duncan Aviation to facilitate this opportunity. If
the developments inside EASA. He asked
we use our financial, organizational, and industry
the group how certain rules and regulations
relationships to improve the industry, we believe
aff affect EASA operators and their missions
everyone with a stake in business aviation will
an encouraged the group to prioritize a top and
benefit. Our goal is to help create more users
10 list of issues and potential solutions.
of the industry’s products and services.”
T Topics presented are familiar to the global
Roger Whyte, Chair of the non-profit CEPA
bu business aviation community. Aircraft owners
(Central European Private Aviation), and several
an operators have asked for more harmony and
Duncan Aviation representatives were also
in the certification process when an aircraft is
present, including Vice President of Marketing and
t a tr transferred from one country of registration to
Business Development Steve Gade and European
an another. Currently, both the civil aviation agency
Regional Manager Arjen Groeneveld.
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of the country from which the aircraft is being trra transferred and the agency for the country to wh h which the aircraft is going must evaluate and cerr certify the aircraft. This not only duplicates efff effort but also increases the downtime for the airr aircraft and the costs for the owner/operators. P Potential solutions include further developing th he European Union/United States Bilateral Safety the Ag Agreement to help harmonize the certification pro process. This strengthened agreement may also help bro broaden acceptance of STCs among the agencies. 800.228.4277 800 0.228.427 | www.DuncanAviation.aero | +1 402.475.2611
Steve Gade, Duncan Aviation Vice President of Marketing and Business Development
Arjen Groeneveld, Duncan Aviation European Regional Manager Spring 2016 | Duncan Debrief
6
PHIL PORTER
has been sending parts worldwide for decades
Duncan Aviation’s international parts team officially started 32 years ago in 1984. Phil Porter has been with the team since day one, and even before that. Hired in 1978, Phil started his career at Duncan Aviation as a parts runner. “I was the parts runner and the shipping department,” says Phil. “I had to physically search shelves for parts. I also personally packed up and shipped everything that left the company. I’d call to find out the bus schedule and then drive the packages to the depot.”
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Duncan Debrief | Spring 2016
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Although there were a few notable
Australia and southeast Asia; Carol
exceptions, shipping parts around
Hunt and Hannah Bodenstab support
the world in the late 1970s was
customers in South Africa; and Phil,
unusual because most of Duncan
Lance Tophoj, Jewell Chambers, and
Aviation’s parts business involved
Sandra Phelps support customers
Learjets, and those parts shipped
in Europe and South America. The
primarily in the United States.
European team begins working
That changed in 1984 after
at 4 a.m. so customers there can
Duncan Aviation listened to
reach an actual person at the
customer requests and became a
start of their business day.
1970 Most of Duncan Aviation’s parts business involved Learjets.
master distributor for Piper parts. The company then began to ship parts regularly around the world. By that time, Phil had moved to sales and was on the ground f loor of this new international venture. “Through our Piper parts agreement, I met dealers in Pennsylvania and Florida and supported companies in England, Sweden, and South Africa,” says Phil. “We shipped a lot of parts to Italy and Madagascar and to smaller shops around the world that needed parts for their Pipers.”
Parts & Rotables Today Over the years, as these operators migrated to bigger aircraft, Phil and Duncan Aviation’s Parts and Rotables services evolved with them. Today, the annual sales of parts and rotables to companies outside of the United States represents
Still Relationship-Based One of Phil’s first Piper customers was Pilot John Egelykke, who worked for a pump factory in Denmark called Grundfos. “Phil has been a great person to work with over the years. He has helped me a lot with AOG parts and a great number of quotes,”
1984
says John, who stopped f lying after 30 years and now works as a Technical Advisor for Air Alsie. He still recommends Duncan Aviation to his customers in large part because Phil took the time to forge a friendship on top of the business relationship the two men developed so many years ago. John is not alone. Phil has developed hundreds of close friendships with clients throughout the world. “The European aviation industry
about 35 percent of our parts sales,
is a closely knit community. When
says Chris Gress, Manager of Parts
you help customers locate parts or
and Rotables Sales. “And roughly
resolve problems, they remember
one-third of our team members
you,” says Phil. “Over the years, in
work hours to accommodate
spite of the fact that some of my best
our worldwide customers.”
customers have switched from one
Shirley Crouch and Tyler Stone
Duncan Aviation became a master distributer for Piper parts.
company to another, they remember
work through the night so they can
that I helped, and they continue to
answer calls from customers in
call me, and Duncan Aviation.”
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
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TODAY The annual sales of parts and rotables to companies outside of the United States represents about 35 percent of our parts sales. Spring 2016 | Duncan Debrief
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SPECT N I C 1 IO E N H T MAJOR
X 7 N O C L FA
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Duncan De ebrief | Spring 2016
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MILESTONE
C IN SP
IO T EC
800.228.4277 | www.Du uncanAviation.aero o | +1 40 02.475 5.2611
View a timelapse of the Falcon 7X 1C Inspection at www.DuncanAviation.aero/videos/7X-C
F
ive Dassault Aviation Falcon 7X
so the inspection was very clean. We did
aircraft were due for their first C
not find any major discrepancies.”
inspection in 2015. Based on the
7X operators to install several Service
number will steadily grow, peaking in
Bulletins to these early serial number
2017 with approximately 41 aircraft
aircraft to increase the reliability and
being due for their first C inspection.
dispatch ability of their aircraft,” Ron
The C inspection is the most comprehensive
Falc con Airfrram me L ad Mec Le ech hani nic
ahead for this event to take advantage of
panels and much of the interior are removed.
the downtime required for the inspection. aircraft approaching the first C inspection
Bulletins, upgrade CMS (cabin management
have expressed concern to Duncan Aviation
systems) and avionics, refurbish the cabin
after hearing stories in the industry.
interior and refresh the aircraft paint.
One area of concern was the potentional for corrosion to be found in the center
than 20 years as a Falcon Authorized Service
section fuel tank that would require the
Center and has completed hundreds of
installation of Service Bulletin 338.
C-checks on F2000s and 900s, Brad Sides,
Falco on Pro og grra am m Managerr an nd Tech chniica cal Sp pec eciia ialist li
Several Falcon 7X operators who have
the extended downtime to install Service
Even though Duncan Aviation has more
Ron Grose
continues. Operators are asked to plan
inspection for all Falcon models. All exterior Operators typically take advantage of
Bra ad Sides
“Dassault is encouraging all Falcon
96-month calendar requirement, that
It is important to note that the C
Duncan Aviation Falcon Airframe Lead
inspection does not require this Service
Mechanic and his team did their homework
Bulletin to be installed. It is only upon
in preparation for their first Falcon 7X 1C
finding evidence of microbiological
inspection before it arrived this January.
organisms growing in the fuel tanks that
They spent many hours reviewing the
access to this area will be necessary to
numerous inspection and component
clean the tank, which will require the
task cards, familiarized themselves with
Service Bulletin. Operators can choose to
the associated Service Bulletins and
have a borescope inspection of this area
ordered the necessary parts before the
completed in preparation for their scheduled
aircraft arrived. Some specific tooling was
C inspection to budget and plan for the
identified and several custom jigs were
additional time needed should evidence
fabricated before the aircraft’s arrival.
of contamination be found in the tanks.
Ron Grose, Falcon Program Manager and
Duncan Aviation currently has
Technical Specialist, felt the first Falcon
three more Falcon 7X 1C inspections
7X C inspection at Duncan Aviation, and
scheduled through 2017 at our
the first completed in the United States
Nebraska and Michigan facilities.
by a non-OEM service facility, went very
To see a timelapse video of this inspection
well. “This aircraft is operated primarily
in work, visit www.DuncanAviation.aero/
in North America and is well-maintained,
videos/7X-C.
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Spring 2016 6 | Dunca an De ebrief
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Duncan Debrief | Spring 2016
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
the leather and stitched at the same time as the foam. It was
world catching the eye everywhere it lands, the owner
leather to shift easily during the sewing process. A machine
wanted the upholstery to have the same “wow” factor.
is not capable of checking its work. If left unattended, the
here were great expectations for the interior of
To guarantee this symmetry, the pattern was laid out on
this aircraft. As a high-profile charter jet with a stylish paint scheme that flies around the
important to do this step by hand because foam allows the
Not wanting to deliver the same look typically seen on an aircraft, Duncan Aviation’s Design team researched high-performance automotive seats in different shapes and
leather can and will move, requiring the entire piece to be re-stitched, wasting valuable time and expensive leather. This was a hands-on project where the personal
sizes. After several trials and experiments, the designers
touch made a huge impact in the end. Another
and upholsterer Niki McClish created a napkin sample with
example is the odd-shaped headrest, which is
a high-contrast hexagon pattern stitched in bold red on
wider at the top than the bottom. Stretching and
light-colored Townsend Leather in a shade called Venetian
wrapping the leather around the foam shape with the
Lace. At the same time, they added ½-inch quilt foam,
company logo centered without wrinkles or gathers
giving the design a three-dimensional effect. This sample
takes time and the care of an expert’s hand.
and model photos showing the seats and divan trimmed in a red Garrett leather piping were shown to the owner.
High quality is found in the details, details that are lost if work is done by a machine.
He loved it. The first step of any aircraft interior seating project is to make the design look great on paper. The next is a
No one person can take credit for the quality of
testament to the skill of a talented team of upholstery
workmanship on these luxurious seats. “It took the entire
specialists when they bring that seat design to life.
team to make it happen,” says Niki. “Everyone was excited
Many options were considered about how to complete
to tackle a different type of project. We had big discussions
this labor-intensive project, including seeking an outside
about our process, communicated well, and stayed focused.”
vender to machine-stitch the pattern. In the end, quality
These seats were a big challenge when compared to the
control and time constraints kept the job in-house.
typical aircraft seat. They were labor-intensive, but they
“It was an easy decision really,” says Designer Ken Reita.
also required a high degree of focus to ensure quality and
“We knew by doing the work here at Duncan Aviation, we
consistency. The starting point came with the seat foam team
maintained strict control of the quality and could work easily
creating five shapes that were exactly alike. From these
within the time constraints of the project. But honestly,
shapes, the leather patterns were created and cut from the
it was the level of workmanship in Niki’s sewing samples
best parts of the leather. Pattern makers stitched the foam
and the skill of her entire team that sealed the deal.”
to the leather and cut the patterns. Several team members
Before the first piece of leather was cut, Niki and her team had to overcome the constraints of the dynamic
stitched the pieces together creating inserts and cushions. Although complicated, the project went smoothly. Other than
certification. The certified 16G seats required critical
a few adjustments along the way, they had no major setbacks.
load areas (seat cushion and back) to have to have a
Niki is proud of her team. “Everyone took
specific type of foam and density. Ken plotted out the
their job seriously and put their best foot
seat design using vendor data and Niki’s input. The
forward. We turned out a great product.”
rigid, geometric shape allowed for a more computer-aided
When the final seats were lined
design, helping Ken to create a very realistic model with
up next to each other in the
correct pattern placement when scaled to actual size.
shop, they looked like carbon copies of an original. The careful
The hexagon pattern is a pretty straightforward design, but the strict geometric shape required patience and a critical eye to keep the entire seat pattern symmetrical from side to
modeling, precision stitching, and exact construction were worth the extra time and effort it took. These seats are destined to travel the world in an
side and top to bottom. Any inconsistencies would be glaring
aircraft that recently entered the charter market,
up next to the straight piping that accented each seat.
managed by Metropolitan Aviation.
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I
n 1954, two years before Donald Duncan founded Duncan Aviation, a flying boat—also known as an HU-16 military
air and sea rescue plane—rolled off the line. Refurbished in 1980 with new engines and reinforced wings among other mods, it was recertified as an Albatross (G-111) for its short-lived civilian life and then relocated to the Pinal Airpark boneyard in Arizona for the next 25 years. “It was in sorry shape when I bought it from the desert in 2008; it had road runner nests in the wings,” says owner Joe Duke. “It had been certified to zero time in 1983, so the new engines and airframe had 26 hours—nearly all from the flight to Arizona.” In April 2015, the 61-year-old amphibious aircraft landed at Duncan Aviation’s Lincoln, Nebraska, facility to get fitted with its new interior—or, more accurately, an interior. “The Albatross was like factory new; it had no interior accommodations and no sound proofing. It’s an old military transport aircraft, and it was loud,” says Certification Coordinator Aaron Lane. “And because of the age of the aircraft, there was not a single person at Duncan Aviation who had ever worked on an Albatross.” In addition to installing sound-dampening materials, the production team, following the plans of Joe’s designer, Bruce Shoemaker of SDesign.aero, put in numerous passenger accommodations (including two galleys, a lav, interior panels, LEDs, USB plugs, dome and task lighting, and new gaspers) and updated the cockpit with side ledges and a workstation. As the Albatross garnered the Grand Champion Gold Lindy award for Seaplanes at the 2013 EAA AirVenture at Oshkosh, expectations were pretty high for the new interior. Joe believes the new interior exceeds expectations. When taking in the workmanship on the quilted sounddampening panels, he was impressed that the diamondpatterned seams among each of the panels lined up with
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Duncan Debrief | Spring 2016
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
PHOTO CREDIT JESSICA AMBATS
1
2
1) The modern look of the cabinetry was achieved with smooth teak veneer and subtle details. 2) Modern button pull-style upholstery covers refurbished, vintage Grumman seat frames.
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
Spring 2016 | Duncan Debrief
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1 1) Teak trim accentuates the nautical themes. 2) Specialty caulking brings to mind the teak hardwood deck of a yacht. 3) Fabricated switch bezels retain the vintage look and feel of the interior.
one another. “It’s evident that everyone here at Duncan Aviation cares. The attention to detail is unmatched,” says Joe. Gesturing toward the galley, he adds, “Look at the quality of the cabinetry, and they were difficult to build.” Our time-lapse video (www.DuncanAviation.aero/videos/ albatross) captures the progression from the pristine but empty cabin and cockpit to the newly completed interior, designed to evoke the style and materials used in the period in which the Albatross was produced. “It’s one thing to start thinking about a concept; thinking and hoping you’re doing the right thing,” says Joe. “And seeing it now? It’s as good as I’d hoped. I’m glad I brought it here, too. These team members are wonderful—everyone cares about every detail. [As a former Duncan Aviation employee,] Bruce knew, but I had not had any contact with Duncan Aviation prior to this. It’s been a positive experience, and I’m pleased with the outcome.”
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Duncan Debrief | Spring 2016
“It’s evident that everyone here at Duncan Aviation cares. The attention to detail is unmatched. Look at the quality of the cabinetry, and they were difficult to build.” - Joe Duke, Owner
View the time-lapse! www.DuncanAviation.aero/ videos/albatross
Duncan Aviation:
Mark Pawlowski
Gary Harpster
Mark Francetic
The Source For Expert NextGen Information
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Duncan Debrief | Spring 2016
The FAA proposed and later mandated initiatives to update the air-traffic infrastructure to take advantage of today’s affordable, highly accurate digital terrestrial- and satellite-based systems. Known as NextGen mandates, these initiatives will provide air traffic control with greater tracking accuracy and real-time communications, which will benefit owner/operators with increased safety and flight efficiency.
DAYS
HOURS
MINUTES
1 3 2 8 : 1 1 :0 3 Until the FAA ADS-B Deadline!
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Does a NextGen Solution Exist for Your Business Aircraft? Tap here to visit Duncan Aviation’s NextGen landing page to view a searchable database that lists STCs available by aircraft make/model.
Available Solutions:
“To ensure that our customers are able to meet the mandated deadlines, Duncan
GPS receiver, which is a highly cost-effective solution,” says Avionics Sales Representative Gary Harpster.
Aviation continually works with our channel
In addition to seeking out viable equipment
partner OEMs to develop ADS-B (Automatic
and developing STCs, Duncan Aviation has been
Dependent Surveillance-Broadcast) and other
holding free NextGen seminars for the past
NextGen solutions for business aircraft,” says
several years. Mark, together with our channel
Mark Francetic, Duncan Aviation’s Regional
partners, spends the day bringing attendees
Avionics Sales Manager and NextGen expert.
up to speed on the latest information about the
Duncan Aviation prides itself on its ability to remain on the cutting edge of technology
mandates and which equipment is available for various makes and models of aircraft.
and, at the time of this printing, has secured
Visit the Duncan Aviation NextGen landing
FAA approval for and has access to 48 STCs
page (www.DuncanAviation.aero/nextgen) to see
(Supplemental Type Certificates) for multiple
the mandate deadlines and a searchable database
NextGen solutions for the following components:
that lists STCs available by aircraft make/model.
• ADS-B Out
Alterations Planning Engineer Mark Pawlowski
• FANS, FANS 1/A, CPDLC & ATN-B1-CPDLC
continually updates the searchable STC database.
• TCAS II 7.1
In addition to the 48 STCs Duncan Aviation holds
In order to continue to outfit our customers’ aircraft
or has access to, the company works on a situational
with the most cost-effective equipment available for
basis to secure EASA (European Aviation Safety
the 2020 NextGen mandates, Duncan Aviation formed
Agency) validation for the NextGen STCs we hold.
a NextGen business development team to study the industry for partnerships that will result in STCs.
“Duncan Aviation holds or has access to 33 solutions for ADS-B, which allows us to perform upgrades
Among the recent STCs to secure FAA approval is
on over 100 aircraft model variations. Additionally,
#ST01810WI for ADS-B Out for Citation 560/560XL/
the company holds or has access to FANS solutions
Ultra/Encore aircraft that are equipped with
for 15 aircraft models,” says Mark Pawlowski.
Honeywell’s Primus radio system. We’ve also issued
The NextGen page also provides answers to FAQs,
an STC for ADS-B Out for Hawker 800/800XPs that
a contact list of Duncan Aviation experts who can
are similarly equipped with the Primus radio system.
give quotes and an events list that shows where the
“Using the current, integrated Honeywell Primus system, the upgrade requires adding a stand-alone
NextGen seminars will be held throughout 2016, as well as information on how to register.
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20
dUNCAN AVIATION
ENGINE SERVICES HEAD SOUTH OF THE U.S. BORDER n a move to meet the growing needs of business
I
aircraft operators south of the United States border, Duncan Aviation packed some bags, or
rather turbine engine crates, for a stay in Mexico. We have made a significant investment to stage critical tooling and turbine engine support equipment in Mexico to ensure we are ready to respond to an operator’s most common and urgent requests. Rodolfo Rodriguez Zapata, Duncan Aviation Regional Rodolfo Rodriguez Zapata Regional Manager-Mexico Direct: +52 55.5584.4589 Mobile: +52 55.3625.6082
Manager in Mexico, says the area is looking for more options for quick AOG engine support. “It is not unusual for operators to wait up to five days before an engine technician can get onsite to assess an AOG issue. And then they have to wait some more if the right
S O CAN
According to James Prater, Duncan Aviation’s Manager
EXI
E S TA
D
OS
removed and shipped to the United States for repair.”
M
E M
XICO
equipment is not available or the engines need to be
S
of Turbine Engine Services, the delay in response to Mexico is not because his team does not have the personnel or capacity to respond quickly, but rather due to the regulations that govern bringing engine crates, tooling and equipment into Mexico. “We are able to move technicians and computers quickly in and out of the country. But it can take up to three days for our tools and equipment to be cleared to cross the border.” With this advanced staging of equipment, now when the AOG calls come in, all Duncan Aviation engine technicians need to grab is a computer and toolbox and they’re on their way.
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
Duncan Aviation AOG Engine Rapid Response Worldwide Support +1 402.475.2611 | United States Support 877.522.0111
48 Hour Promise Because engines and APUs have the ability to ground an aircraft, Duncan Aviation is working closely with two of the largest FBOs in Mexico to be responsive and available to their customers: Monterrey Jet Center, located in Monterrey, Nuevo León, and Aerolineas Ejecutivas, located in Toluca, Mexico. With tool availability and new partnerships in place, Duncan Aviation promises to have Rodolfo or a member of his team onsite with the aircraft within 48 hours of receiving an AOG call. During this early assessment, they are able to determine what happened, take photos and figure out who and what needs to be there. And, if necessary, an engine technician and tools will be onsite within 72 hours. Mr. Ricardo Marcos, Monterrey Jet Center’s CEO, says this move signifies Duncan Aviation’s commitment to operators in this region and those flying to the region. “Our customers have been in great need of fast turbine engine support. This quick AOG service is a great benefit for us and operators
o
“This quick AOG service is a great benefit for us and operators in Mexico. No other company like Duncan Aviation is here providing anything like it.”
flying in and to Mexico. No other company like Rodolfo believes business aircraft operators in Mexico are now receiving the best qualified engine services available in country. “We’ll be there when they need us, in country and on their airfield before, during and after any service event.”
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800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
Mr. Ricardo Marcos CEO Monterrey Jet Center
o
Duncan Aviation is here providing anything like it.”
Spring 2016 | Duncan Debrief
20
“No matter what the time or the need, I get quick and professional service done right, right away, every time.” - Jerry Owen, Anshutz Director of Maintenance.
Director of Maintenance Jerry Owen with Duncan Aviation’s Engine Rapid Response team members Brian Weathers ( left) and Eric Hanson ( right).
The
Customer Experience p
Where Duncan Aviation Stands Apart
21
Duncan Debrief | Spring 2016
B
usiness aviation is a small industry.
the relationships, like the ones he has
have come to know and expect
The aircraft turbine engine
with Brian Weathers and Sharon Klose.
from Brian and his team.”
business is even smaller. It goes
Engine Rapid Response
serviced by Duncan Aviation since
without saying, competition is fierce. There is something special to be
When it comes to aircraft engine
The Falcon engines have been Jerry took a tour of the engine
said about customers who can see
maintenance service, Jerry turns
MPI shop in Lincoln, Nebraska. In
through all the noise and choose to do
to Brian, Team Leader of Duncan
August of 2000, he sent his first
Aviation’s Engine Rapid Response Team
pair of Honeywell TFE731 engines
at Centennial Airport in Englewood.
in for an MPI. Sixteen years
business with the same company again and again. It says they know aviation is complicated and they understand what it takes to do the work and to do it right the first time. These customers have loyalty that goes beyond the transaction and lives below the surface. Jerry Owen, Director of Maintenance of Anschutz Corp., is one such customer. Located in Englewood, Colorado, Anschutz is a privately held company leading the world in sports and entertainment. The company owns and manages several venues around the world, as well as a number of professional sports teams like the Los Angeles Kings. Jerry manages the maintenance and flight schedules of the company’s two
“I’ve been a Rapid Response
later, he is sending those same
Falcon aircraft. For him, making the
customer since they opened shop on
engines back for another MPI.
decision on where to send his engines
Centennial in 2001. I have always
goes beyond the business end of the deal;
been able to count on them. No matter
Trustworthy Technical Knowledge
it is in the customer experience. And in
what the time or the need, I get quick
Another Duncan Aviation relationship
and professional service done right,
Jerry says he can totally trust is the
right away, every time,” says Jerry.
one he has with Sharon Klose, Turbine
Case in point, on Friday, October 24,
Engines Service Sales Representative.
2015, the computer tripped on one of
“I have known Sharon for 30 years.
the company’s Falcon 50 engines. With
She knows what she’s talking about,
a flight scheduled out early Monday
and I believe what she says. I have
morning, Jerry immediately picked
nothing but the utmost respect for
up the phone and called Brian.
her knowledge in the aircraft turbine
Although Brian was in Phoenix, Arizona, working on another customer’s engines, he took the call and listened.
engine business. She represents Duncan Aviation better than anyone.” Jerry hears the noise. He sees
Unable to go himself, he sent Eric
the quotes and knows what other
Hanson, a member of his team. Eric
companies offer. What keeps him
arrived at the Anschutz hangar within
coming back? “All of my experiences
the hour and had the cause of the squawk
with regard to the service to my
identified within two. A faulty part was
aircrafts’ engines, whether it is with
replaced, and the engine was cleared
Brian at the shop at Centennial, a sales
back into service a short time later.
call from Sharon Klose, or a major
“This is the type of commitment to excellent customer service I
inspection in Lincoln, have all been excellent. That’s why I go back.”
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Spring 2016 | Duncan Debrief
22
Satellite Shops Provide Integral Access to Duncan Aviation Excellence
D
uncan Aviation customers have come to expect
One of the most exciting prospects for
for everyone, Matt says, and allow us to meet those customer needs even faster.
superior support and our
2016 is the opening of a new satellite
satellite facilities are committed
facility in SAT (San Antonio, Texas).
to providing just that. With more
A grand opening date hasn’t been
than 20 locations at busy corporate
set, but Duncan Aviation technicians
satellite facilities outgrew their space in
airports around the United States,
are already serving customers in the
2015 and have moved to larger hangars:
most operators don’t have to travel
area and plans are in work to bring
TEB (Teterboro) and FXE (Fort
far for the Duncan Aviation support
a team to the airport permanently.
Lauderdale). Jeff Glanville’s team at
and service that has become
“Numerous customers have
Filling Larger Spaces In addition to a new location, two
TEB serves customers from all over the
synonymous with excellence.
asked us to open a facility in
United States and touches European
Matt Nelson, Manager of
San Antonio,” says Matt. “We
drop-ins in need of AOG service.
Satellite Operations for Duncan
especially like the area because
Aviation, says that won’t change.
SAT is one of the few airports in
Mexican Authority
In fact, satellite services are
the country with an aircraft mix
Another milestone is that the
evolving to meet the needs
that matches our model, and the
Houston satellite shop, under the
of even more operators.
city has a diverse economic base.”
capable leadership of Manager Mark
“We have a great mix of personnel
23
A New Satellite
Right now, a team from Duncan
Winter, received its certification
at every shop, and they’re all
Aviation’s Austin satellite shop is
from Mexico’s DGAC (Direccion
clicking,” Matt says. “We have the
travelling 80 miles to SAT to meet with
General de Aeronautica Civil) in
best teams in place at more shops
customers and perform needed avionics
July 2015. It’s now a certified DGAC
than we’ve ever had. And there are
repairs and installations. Having a
repair station through April 2017,
some exciting changes underway.”
shop at the airport will just be easier
which will greatly simplify securing
Duncan Debrief | Spring 2016
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
"We have the best teams in place at more shops than we've ever had."
Edward Knyff Teterboro Install Spec EGPWS Software Update
Matt Nelson, Manager of Satellite Operations
Barney King Van Nuys Install Spec G-III FANS & ADS-B Install
DGAC approvals for our customers
Duncan Aviation doesn’t typically work
with aircraft registered in Mexico.
on these aircraft, meeting customer
“This certification allows us to provide return-to-service
needs is at the root of our culture. “When a customer needed FANS
approval for our customers,” says
and ADS-B on his vintage 727s
Mark. “We also have bi-lingual
and MD-87, we decided to make it
technicians on staff to help make
happen,” says Van Nuys Manager
the experience at our facility more
Tony Russo. “We have now modified
relaxing for our customers.”
the aircraft with upgraded dual Universal FMSes, a UniLink CMU
Installations All of the Duncan Aviation Satellite facilities have seen an increase in avionics installations over the last year. In 2015, the Van Nuys facility
(Communications Management Unit), a new cockpit voice recorder and Iridium to include ADS-B.” The shops are also ramping up to help operators install the equipment needed
installed Universal Avionics
to satisfy the mandates for NextGen
Systems Corporation FMSes (Flight
(www.DuncanAviation.aero/nextgen).
Management Systems) to satisfy the
Brian Redondo (right) Ft. Lauderdale Manager
“We expect installation work to
NextGen mandates for FANS (Future
really pick up in the next few months
Air Navigation System 1A+) and ADS-B
as operators plan ahead to ensure their
(Automatic Dependent Surveillance-
aircraft are ready before the expected
Broadcast) on two Boeing 727s and a
installation frenzy associated with the
McDonnel Douglas 87 (DC-9). Although
mandates begins,” says Matt.
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
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Ned Shanks Ft. Lauderdale Install Spec Spring 2016 | Duncan Debrief 24 Relocating a VHF Com Antenna
Ramped Up and Ready for
We can offer the repair, installations and upgrade modifications of these units.
Transponder Service Duncan Aviation was recently
Collins part numbers of 622-9352-002 through
approved by Rockwell Collins
-008; -108; -207; -308-311; -408-411; -500-501
as an authorized service
and 622-9210-002 through -008; -108; -207;
provider for repair, service,
-308-311; -408-411; -500-501. We are also able
and modification of TDR-94
to modify earlier transponders to the -5xx
and TDR-94D transponders.
series, which will meet the ADS-B mandate
This transponder is a solid-state, crystal-
when properly installed and certified. Duncan
controlled receiver/transmitter specifically
Aviation’s authorization is for transponders from
designed for TCAS II-equipped business
aircraft in North and South America, Europe,
aircraft. The units can be upgraded and when
the Middle East, and Africa. The agreement
professionally installed and certified will meet
with Rockwell Collins is exclusive as Duncan
the upcoming ADS-B mandate for 2020.
Aviation and Rockwell Collins will be the only
“We have been servicing the -003 TDR-94
shops able to repair and upgrade these units.
transponders for several years and are able to offer customers excellent turntimes,” says
Bench capability
Kevin Miesbach, Components/OEM New
Duncan Aviation has serviced thousands of
Business Development Manager with Duncan
the TDR-94-003 transponders over the last
Aviation. “We can offer the repair, installations
15 years and the DME bench technicians are
and upgrade modifications of these units
familiar with the units. Our in-house research
at our main facility in Lincoln, Nebraska,
and development team worked with Rockwell
as well as through our avionics satellites
Collins this winter to develop and fabricate a
located throughout the United States.”
full test set that Duncan Aviation technicians
The new agreement allows the repair and service of transponders with the Rockwell
are now using to service the units. The technicians received extensive training from
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
We are thrilled to be working with rockwell collins on this new capability.
Rockwell Collins and, when combined with their
entire modification process of these units
previous transponder experience, are working
from component modification and upgrade
efficiently and thoroughly to support customers.
to system installation and certification.”
“We are thrilled to be working with Rockwell Collins on this new capability,” says Dustin Johnson, DME Team Leader for
Installation services “One of the main things operators need to
Duncan Aviation. “Our mutual customers
keep in mind as the ADS-B mandate approaches
will receive excellent service that includes
is that in addition to having ADS-B-capable
work done correctly and quickly. That’s
equipment installed in their aircraft, the FAA
just what Duncan Aviation does.”
requires that equipment to be tested and certified
Customers with TDR-94s will have access to loaner units, and work will be supported with an extensive inventory of parts. Duncan
through an STC,” explains Duncan Aviation Manager of Satellite Operations Matt Nelson. Through its ODA (Organization Designation
Aviation also has access to the upgrade kits and
Authorization), Duncan Aviation is working to
the ability to upgrade the transponders to meet
develop STCs for some aircraft models, including
the upcoming ADS-B mandate, Johnson says.
the recently certified Challenger 601 3A/3R.
“Duncan Aviation and Rockwell Collins have a longstanding relationship based on trust and collaboration in an effort to provide
our mutual customers will receive excellent service that includes work done correctly and quickly. That’s just what duncan aviation does.
The company also has access to the majority of TDR-94/D STCs developed by others. Installations can be performed at Duncan
the highest level of quality and customer
Aviation’s three main full-service locations in
service to operators,” Kevin says. “One of the
Battle Creek, Michigan; Lincoln, Nebraska;
benefits for customers is that these additional
Provo, Utah and at more than 20 avionics satellite
capabilities allow Duncan Aviation installation
facilities located at high-traffic corporate jet
facilities to support customers with the
airports throughout the United States.
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
dustin johnson, dme team leader
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Spring 2016 | Duncan Debrief
26
News
News
Duncan Aviation strives to keep you up-to-date on the continually changing aviation industry.
& Tech Updates Internationally Accredited Tool Calibration Available Did you know you can bring tools with you when you visit a Duncan Aviation facility, and we’ll get them calibrated for you through our Cal
Duncan Aviation's Calibrations Team located in Lincoln, Nebraska.
Lab located in Lincoln, Nebraska.
procedures. The requirements included
integrity. Many companies, both in and
Our Calibration Lab recently
the creation and implementation of
outside of the aviation industry, are
received accreditation with the A2LA
a quality management system that
adhering to stricter quality standards
(American Association for Laboratory
provides high data integrity, verifies
that require them to use only certified
Accreditation), certificate #3908.01,
measurements are traceable to
calibration laboratories,” James says.
to the international standard of
national standards, and continually
ISO/IEC 17025. This accreditation
tests the technical abilities of
(International Laboratory Accreditation
recognizes our commitment to
all lab technicians, among many
Cooperation). ILAC members mutually
quality and shows our competency
other quality requirements.
recognize the accreditation status of
in the field of calibration. The application process was arduous,
James Hood, Duncan Aviation’s
A2LA is a member of ILAC
the laboratories of its membership,
Calibrations Team Leader, says the
making it easier for customers to
taking several years and a detailed
recognition by A2LA was well worth
readily use the accredited calibration
documentation of processes and
the effort. “It all comes down to data
services from other countries.
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Five-Year Contract with Egyptian Air Force Inked We recently entered into a five-
the fact that the EAF has chosen to fly
Duncan Aviation’s
year direct contract agreement with
over closer maintenance companies and
Lincoln, Nebraska,
the (EAF) Egyptian Air Force for
bring their aircraft to Duncan Aviation
facility on October 20
aircraft maintenance services. Duncan
“reveals a lot about our relationship
for a Z-check. A second
Aviation has been managing the
with them. All the technicians and
arrived in November
maintenance and repair of the EAF
pilots at the squadron level are great
for a C-check,
fleet of Falcon 20 aircraft since 1999.
to work with. They know us and we
Major Corrosion
know them. It is a good relationship.”
Inspection and complete paint. The latest
Our Manager of Government & Special Programs Dave Shipperbottom says
27
Duncan Debrief | Spring 2016
The first EAF aircraft arrived at
Dave Shipperbottom
arrived in December for a 2A+.
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800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
The Pro Line Fusion® Upgrade for the CJ3 is expected to certify at the end of 2016.
Pro Line Fusion® Flight Deck Upgrade for Citation CJ3 Rockwell Collins and Duncan Aviation
Development and Aircraft Sales for
eyes-forward flight planning,
are working together to provide Citation
Duncan Aviation. “Our enthusiasm is
high-resolution topography,
CJ3 owners with a new aftermarket
based on the confidence and trust we
real-time onboard weather
option for meeting mandates while
have in on our working experience with
radar overlays, obstacles, and
simultaneously enhancing ownership
Rockwell Collins, the excellent platform
special-use airspace and search
and the flying experience—the Pro
represented by the CJ3 in its loyal
patterns for expanded situational
Line Fusion® flight deck upgrade.
ownership group, the proven features
The system is expected to certify
and functions of the Fusion product, the
for the CJ3 at the end of 2016.
timing of the solution, and the fact that
navigation charts that display
Duncan Aviation is experienced with
own-ship aircraft position
these types of avionics installations.”
for enhanced situational
Pro Line Fusion for the CJ3 replaces the factory-installed portrait displays with larger 14.1-inch landscape touchscreen primary flight displays. The new system includes intuitive, touch-
Rockwell Collins’ Pro Line Fusion ushers in a new era for CJ3 owners with: • A fully loaded package of baseline
awareness and reduced workload • Geo-referenced electronic
awareness during approaches • Easy and fast database updates using a standard
interactive maps, and easy-to-use icons,
equipment for operation in
USB drive port on the front of
giving the pilot the ability to control
modernizing global airspace:
the displays, or the optional
items on the screen through touch. Also,
DO-260B compliant ADS-B,
Aircraft Information Manager
it eliminates the need for FMS (Flight
SBAS-capable GNSS, LPV
wireless data loading service
Management System) control display
(localizer performance with
units originally installed in the pedestal.
vertical guidance) approaches,
upgradeable for easy updates and also
radius-to-fix (RF) legs and more
provides the backbone for integrating
“CJ3 owners have an extraordinary, all-in-one alternative for complying
• Three 14.1-inch widescreen
Pro Line Fusion is software-
future enhancements such as Rockwell
with airspace modernization deadlines,”
LCDs with advanced graphics,
Collins’ HGS™-3500 Head-up
says Craig Olson, Vice President
configurable windows,
Guidance System, EVS-3000 Enhanced
and General Manager, Business
and touchscreen or point-
Vision System, MultiScan™ weather
and Regional Systems for Rockwell
and-click navigation
radar and Airport Moving Map.
Collins. “This upgrade brings turn-
• Market-leading high-resolution
Pro Line Fusion is already certified
key compliance with ADS-B, WAAS,
synthetic vision as a standard
as an upgrade for King Air aircraft
and more, plus pilots will enjoy
feature, including Rockwell
that originally delivered with Pro Line
extensive situational awareness
Collins’ patented airport dome,
21™ and this upgrade for the CJ3
and a revolution in simplicity.”
and extended runway centerlines
follows the same approach. The pilot
with mile markers to better
displays and controls are replaced with
with Rockwell Collins on the CJ3 Pro
orient the pilot from top of
Pro Line Fusion products, while the
Line Fusion program,” says Steve
descent through final approach
CJ3’s modern and reliable autopilot and
“We are excited about partnering
Gade, Vice President of Business
• Touch-interactive maps with
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
radios remain on the airplane.
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Spring 2016 | Duncan Debrief
28
News Mike Minchow and Doug Alleman Join Duncan Aviation’s Senior Team Two well-respected leaders at
Duncan family cares about every
Mike Minchow
Doug Alleman
Duncan Aviation, Doug Alleman and
one of its customers and employees
Mike Minchow, recently joined the
and has created an environment
industry has changed, with aircraft
company’s Senior Management Team.
for each of us to succeed.”
increasing in size and complexity;
Doug joined Duncan Aviation as an
Mike joined the Duncan Aviation
however, business aviation is still
A&P Mechanic in the engine shop in
team in 1993 as a Designer,
a relatively small industry where
1988. As Vice President of Customer
specializing in paint and interior
everyone knows everyone else.
Service, Doug leads the customer
specifications, after completing his
service team in Lincoln, Nebraska,
bachelor’s degree in architecture
is a small, tightly knit community.
and also oversees those efforts for the
at the University of Nebraska
To me, the success of our company
Duncan Aviation facilities in Battle
Lincoln. As Vice President of
and our future role in the business
Creek, Michigan, and Provo, Utah.
Sales, Mike leads the airframe,
aviation industry is centered on the
engine, paint, interior, and avionics
relationships we have now with our
grown over the years, it’s still
installations sales teams in Battle
customers, vendors, OEMs, and other
a family environment,” he says.
Creek, Lincoln, and Provo.
strategic partners, as well as the
“Although the company has
“I especially appreciate the opportunities I’ve had here. The
Throughout both Doug and Mike’s tenure at Duncan Aviation, the
“The business aviation industry
new relationships we look forward to building,” Mike says.
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Duncan Aviation Assists Rockwell Collins with ADS-B Package on King Air B300 Rockwell Collins and Duncan
System), integrated ADS-B Out
Aviation’s Provo, Utah, facility
Version DO-260B and an FMS update
recently worked together to install
that enables LPV in Europe were
and certify the first Pro Line 21
installed and certified in the B300
Airspace Modernization package
with certification for the C90 and
featuring an integrated ADS-B solution
B200 following closely behind.
for the King Air B300 aircraft. This bundled solution brings PL21-
nicely with Duncan Aviation’s
“We are thrilled that we could
expertise and developing NextGen
provide Rockwell Collins with the
programs. In addition to the King
equipped aircraft above production
installation expertise for this project,”
Air, there will be additional Pro Line
baseline configuration and maintains
says Mark Francetic, Duncan Aviation
21 Airspace Modernization packages
the aircraft’s viability in NextGen
Regional Avionics Sales Manager
that will be tested and conformed
airspace. A SVS (Synthetic Vision
and NextGen expert. “This dovetails
under a Rockwell Collins STC.”
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Aircraft Listings Our inventory is always changing. Visit www.DuncanAviation.aero/ aircraftsales for more information on our current aircraft listings.
29
Duncan Debrief | Spring 2016
2013 Cessna Mustang, SN 436
2002 Learjet 45, SN 159
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
1Q 2016 Edition of Business Jet Model/Market Summary Available
www.da.aero/market-sum
ever-changing value of their aircraft to
The tool was originally compiled
published a new edition of its Business
determine when it might make sense for
for a client to help him easily identify
Jet Model/Market Summary. The 1Q
them to make changes in their fleet.”
the aircraft models he wanted to
Duncan Aviation recently compiled and
2016 Edition of this quick reference guide
Duncan Aviation’s Aircraft Sales
consider purchasing. It was such a
is compiled to show the most recent
and Acquisitions team summarizes
quick and concise way to compare all
published market pricing/valuation
the data from well-known industry
the data that the Duncan Aviation
information from 1Q 2016 in an easy-
sources and their own market knowledge
Aircraft Sales team decided others
to-use and easy-to-compare format.
and experience. They then compile it
could benefit from it as well. So they
quarterly for the light jet, mid-size jet
expanded it for other size models and
when viewing this report is that it is
and long-range jet categories. Working
started publishing it quarterly.
a snapshot of what took place in the
with Vref Publishing’s Aircraft Value
business aircraft marketplace in the
Reference, Conklin de Decker Associates,
Market Summary is sorted by
first quarter rather than a prediction of
Inc. and the aircraft manufacturers,
the seats-full range for light,
the future,” explains Marc McKenzie,
the team regularly updates the data
mid-size and large aircraft. It
Duncan Aviation’s Aircraft Sales Lead
in these lists with the latest market
displays one-line descriptions
Market Analyst. “It is a compilation
intelligence on business aircraft models
detailing several attributes.
of data that when used correctly can
in operation today and how they compare
help operators better understand the
to others in the same size category.
“An important thing to remember
The Business Jet Model/
To view the new report, visit www.da.aero/market-sum.
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Mark Your Calendar for the Free NextGen Seminar Closest to You Over the last two years, Duncan
seminars around the country. At
• Dulles, Virginia, Sept. 22
Aviation and Mark Francetic, our
these events, Duncan Aviation and
• Nashville, Tennessee, Oct. 13
Regional Avionics Sales Manager,
up to seven other companies present
• Oakland, California, Dec. 8
have made it our mission to provide
practical information about ADS-B,
We also launched a web resource to
useful educational information about
FANS, related STCs and certified
help operators access the latest
NextGen technology, initiatives and the
equipment currently available for
and most complete information
equipment owners/operators will need
business jets. Seminar dates for
about all things NextGen:
to outfit and/or retrofit their aircraft to
2016 were recently announced.
www.DuncanAviation.aero/nextgen
comply with the worldwide mandates.
They include the following:
Along with our channel partners, we have provided free day-long NextGen
2000 Gulfstream GIVSP, SN 1430
To see details about the
• White Plains, New York, June 23
events listed above, visit
• Minneapolis, Minnesota, July 13
www.DuncanAviation.aero/events.
2001 Learjet 45, SN 155
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
c
1984 King Air 350, SN FL-559
Spring 2016 | Duncan Debrief
30
News Two Mechanics with Duncan Aviation Ties Receive Coveted Charles Taylor Master Mechanic Award Joe Huffman, Sr., an FAA
mechanic or repairman working on
Certification Engineer with Duncan
N-registered aircraft maintained under
Aviation, and Bernard Michael, a
the Federal aviation regulations for a
former long-time technician with
minimum of 30 of the 50 years required.
Duncan Aviation, were recently
Joe has been employed in aviation
honored as recipients of the Charles
for 50 years, 48 of those years being
Taylor Master Mechanic Award.
dedicated to serving at Duncan
The Charles Taylor Master Mechanic Award is named in honor of Charles Taylor, the first aviation mechanic
Aviation. He was initially hired at Duncan Aviation as a mechanic in 1967. Bernard served his country by
in powered flight. Taylor served as
joining the Air Force and then attended
the Wright brothers’ mechanic and is
Spartan College of Aeronautics and
credited with designing and building the
Technology, where he graduated with
Iowa, conducted agricultural spraying
engine for their first successful aircraft.
an Airframe/Powerplant license and a
in Kansas, and was a jet airframe
The award recognizes the lifetime
commercial pilot certificate. In January
shop supervisor for Duncan Aviation.
accomplishments of senior mechanics.
1966, he started his 50-year aircraft
A third aviation technician, George
Award recipients are required to
Joe Huffman, Sr. and Bernard Michael
maintenance career moving around
Czarnecki of Central Cylinder Service in
have worked for a period of 50 years in
the Midwest where he repaired flight
Omaha, Nebraska, was also presented
an aviation maintenance career and
controls for Douglas Aircraft Co. in
with the Charles Taylor Master
must have been an FAA-certificated
Oklahoma, performed IA inspections in
Mechanic Award at the same time.
c
Duncan Aviation to Provide Gogo Business Aviation Customers with AOG Service We are pleased to announce that
was an excellent choice for Gogo
Duncan Aviation has been chosen as
because of the company’s ability
the exclusive AOG service partner
to provide fast service at a wide
for Gogo Business Aviation. The
variety of geographic locations.
company will now work with Gogo
“With the world we live in today,
Business Aviation to support Gogo
connectivity in the air has become a
system spares and distributed this
customers 24 hours a day, seven
true AOG item,” Matt says. “People
inventory across 17 Duncan Aviation
days a week and 365 days per year
don’t want to f ly without it. And
locations in the United States. The
with LRU (Line Replacement Unit)
with Duncan Aviation’s numerous
spares support Gogo’s air-to-ground
serviceable units and spare parts that
locations and strategically positioned
Internet and voice systems with
are strategically placed at Duncan
parts and spares inventory, we are
Wi-Fi, Iridium-based phone systems
Aviation’s network of facilities
in a position to provide Gogo with
and the UCS smart cabin system.
and avionics satellite locations
quick connectivity solutions for their
located within the United States.
customers from high-volume business
in need of Gogo AOG support
airports across the United States.”
should contact Gogo Business
Matt Nelson, the Manager of Duncan Aviation’s Avionics Satellite Network, says Duncan Aviation
31
Duncan Debrief | Spring 2016
As part of the agreement, Duncan Aviation has invested in Gogo
Business aircraft operators
Aviation at +1 303.301.3278 from anywhere in the world.
c
800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
ALT
You asked. We acted. In the mid-1980s, new surplus aircraft parts were abundant throughout the industry. As business ight missions changed, operators would switch aircraft, leaving spare parts for their former aircraft taking up valuable storage space. Then Duncan Aviation president Robert Duncan heard operators comment about this waste of money and resources. In 1984, he acted and formed a parts consignment service that gave operators a way to consolidate their inventories and consign those parts worldwide. More than 30 years later, Duncan Aviation still provides operators with parts and rotables services that include consignment, parts location and 24/7/365 AOG services. And we still listen to customer wishes and respond by developing and providing experience, unlike any other.
www.DuncanAviation.aero/60 Experience. Unlike any other.
News Three New Regional Managers Named Duncan Aviation is pleased to announce the appointments of three
Vincent Antignani +1 215.452.3937
Alfredo Garcia +1 310.975.3916
Lee Bowes +1 402.730.3786
new Regional Managers. They support operators in the field to help them become
play sports year-round, and being a
aviation students with the Southern
more familiar with the capabilities and
volunteer firefighter and EMT.
California Aviation Association.
Alfredo Garcia, Southwest Regional Manager
Lee Bowes, Central Regional Manager
services offered by Duncan Aviation.
Vincent Antignani, Northeast Regional Manager
With 17 years of experience in business
with more than 20 years of aviation
aviation, Lee was most recently Duncan
more than 30 years ago by attending
experience. From a young age living in
Aviation’s Southwest United States
a VoTech program while still in high
the Los Angeles area, he was fascinated
Regional Manager. Prior to that, he
school. After graduation and a short time
with aircraft, always looking up in the
spent many years representing the
in the cargo airline industry, he signed
sky, visiting the local library to read
company’s avionics, accessory, and
on with Atlantic Aviation in New Castle,
about WWII and aviation history and
parts teams across the United States.
Delaware, as a structures and airframe
studying current events that involved
mechanic. In 2000, Dassault Falcon
aircraft. It was during his high school
Aviation in 1999 as a Marketing Specialist,
Jet Wilmington Corporation purchased
years that this fascination turned into
where he worked on marketing materials
Atlantic, where for the next 15 years,
a passion and where he earned his A&P
including press releases, magazine articles,
he worked and was a key individual in
while working as an intern washing
postcards, and presentations. In 2006,
the development and management of
aircraft parts for Garrett Aviation.
Lee began working to educate operators
several Dassault Falcon Jet programs
Throughout his career he has
Vincent began his aviation career
Lee began his career with Duncan
about Duncan Aviation’s accessory,
including their structural repair center
remained in the southwestern United
avionics, and instrument shops, as well
and NetJets Maintenance program,
States taking care of business aviation
as parts and the company’s satellite
eventually becoming the MRO Manager
operators in many capacities including
avionics network. In the summer of 2008,
of Operations. Just prior to joining
customer service representative,
he helped organize Duncan Aviation’s
Duncan Aviation, he was the Director
inspector, regional sales and customer
“Straight Talk Live” satcom van, which
of both the structural repair center and
project manager for companies such
travelled to each of the satellite shops and
the NetJets Maintenance program.
as Cessna Citation, StandardAero and
many stops between. This tour covered
West Coast Aircraft Maintenance.
14,000 miles and had Lee on the road
“I am very familiar with Duncan Aviation, having worked on a number
Just prior to joining Duncan Aviation,
for nearly three consecutive months.
of special projects alongside several
Alfredo was the General Manager and
Duncan Aviation team members over
FAA Accountable Manager for West
spending countless hours at the facility
the years,” he says. “The company is one
Coast Aviation Maintenance Services.
while helping his father, who was a metal
of the leaders in the business aircraft
He is fluent in English and Spanish and
fabricator and pilot for Duncan Aviation
maintenance world and consistently
has a deep understanding of Mexican
from 1974 to 1989. He has a bachelor’s
delivers excellent customer service. I
regulations and customer culture.
degree in communications from Union
am pleased to be a part of the Duncan
Alfredo has been married for 19
Bowes grew up around Duncan Aviation,
College in Lincoln, where he has also
Aviation team and will work hard
years to his wife Maribel. Together
served as an adjunct professor. He is an
to exceed customer expectations.”
they have three active children. In
instrument-rated pilot, has more than
his free time, he likes working on
100 skydives, races sprint cars, and enjoys
Vicki for 23 years. Together they
classic muscle cars and inviting
playing music locally and regionally.
have four children. His free time is
people to his house for barbecues.
He also enjoys spending time with his
spent playing golf, watching his kids
And if that isn’t enough, he mentors
wife, Michelle, and son, Henlee.
Vince has been married to his wife
33
Alfredo comes to Duncan Aviation
Duncan Debrief | Spring 2016
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800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
ALT
You asked. We acted. Business aircraft operators have always wanted the best in safety and efficiency. It was no different in the 1960s. As new cockpit and system technology emerged, those who had purchased Bonanzas, King Airs, Barons and even Learjets without it were interested in having their aircraft upgraded. Donald Duncan operated Duncan Aviation, an aircraft sales and support facility in Lincoln, Nebraska. He listened to their wishes. And in 1966, he acted by hiring Don Fiedler, an electronics engineer, as the company’s 17th employee. His job was to install and repair avionics equipment for a variety of business aircraft. Decades later, Duncan Aviation is still providing operators with the best in avionics and instrument repair and avionics upgrades. And we still take our founder’s cue. We listen to customer wishes and respond by developing and providing experience, unlike any other.
www.DuncanAviation.aero/60 Experience. Unlike any other.
News
Unique Global Express Step Tread We recently designed and fabricated a new and innovative
Duncan Aviation to see if we could
found the perfect materials and went
duplicate the look for their aircraft.”
to work. They were soon able to present
airstair and entryway treatment
Duncan Aviation’s Fabrication
for a Bombardier Global Express.
Shop has talented team members
brushed stainless and black rubber
who love to meet challenges like this,
accents they had envisioned. “He was
recent purchase and the operator
says Bryan Hart, Fabrication Shop
more than impressed,” Hart says.
had seen a new stainless steel
Team Leader. The team accepted the
airstair treatment on a different
challenge and jumped in feet first.
Duncan Aviation’s Fabrication
model of aircraft at an aviation
They developed a concept and design
Team stepped into action and
trade show,” says Matt Spain, a
going on nothing but a few pictures
created the unique airstair
Duncan Aviation Completions and
sent by email while researching a
and entryway shown here.
Modifications Sales Rep. “He was
step tread material that matched the
impressed with how clean and
customer’s vision and met required
solutions by Duncan Aviation, visit
modern it looked and approached
flammability requirements. They
www.DuncanAviation.aero/gallery.
“The Global Express was a
a sample to the customer that had the
After the design was approved,
To see more unique interior and paint
c
Now Embraer Base Maintenance Authorized for Legacy 450 & 500 Aircraft Duncan Aviation was recently
customers buy Legacy 450 and 500
authorization on Embraer Legacy 450
aircraft, it’s an added convenience that
and 500 aircraft. This new Embraer
we can now do Base Level maintenance
Executive Jets authorization lets us
at our Lincoln, Nebraska, facility.
offer full maintenance support and
We’re proud to be one of the Legacy
service for all scheduled maintenance
450 and 500 authorized Embraer
events on these aircraft models.
Service Centers in the United States.”
“We’re delighted that an OEM of
35
Duncan. “As more and more of our
granted Base Maintenance
Duncan Aviation has performed
services to Embraer customers. “The Legacy 450 and 500 are impressive and sophisticated aircraft,”
Embraer Executive Jets’ stature in the
Line maintenance, which includes
says Embraer Tech Rep Brad Kluthe.
industry has chosen Duncan Aviation
routine checks and servicing,
“We are excited to have the Base
as a Base Maintenance facility, and
troubleshooting, replacing LRUs and
Maintenance endorsement from
we’re quite pleased to offer expanded
unscheduled maintenance, on Legacy
Embraer that will allow us to expand
services to our Embraer customers,”
500 aircraft. The company is pleased
our capabilities on these aircraft.”
says Duncan Aviation CEO Todd
to be able to provide these additional
Duncan Debrief | Spring 2016
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800.228.4277 | www.DuncanAviation.aero | +1 402.475.2611
You asked. We acted. By the late 1970s, Duncan Aviation had hundreds of loyal customers who had purchased their aircraft from the company and liked having it maintained at the facility. They began to ask for even more capabilities, especially exterior paint and interior refurbishment. In 1979, Duncan Aviation acted, opening a new paint hangar and in 1981, the company began providing comprehensive interior completions. Decades later, Duncan Aviation still provides operators with beautiful exterior paint and custom interior completions. And we still listen to customer wishes and respond by developing and providing experience, unlike any other.
View the timelapse here: www.DuncanAviation.aero/videos/sexyjet
www.DuncanAviation.aero/60 Experience. Unlike any other.
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Dunca Aviation Falcon Program Duncan Manager and Technical Specialist Manag Grose and Falcon Airframe Ron G Mechanic Brad Sides Lead M discuss a 1C inspection underway discus Dassault Falcon 7X. on a D