Our Credo: Put your heart and soul into great work every day for clients who recognize, appreciate and demand it.
Contents Passion Branding™ Agency Overview Our Partners Our Work Why Dunn&Co.?
What in the world is Passion Branding? Marketing today is no longer just about convincing people in outrageous ways that your product is better, faster or cheaper than the competition. In too many cases, these superiority claims themselves have become parody, and are at times too subjective, leaving people confused and skeptical about which brand is best when they all claim to be. Or more importantly, which brand is best for them.
At Dunn&Co., we’re taking a different approach. We believe we can create brand advocates by fueling (often latent) consumer passion for your product or service. When we connect your brand to people through shared experiences, user insights, useful information and expertise on the things they are passionate about, or by providing them with social currency people begin to understand how your brand can fit into their lives. We call our approach Passion Branding™. And help define the path to long-term brand-for-me advocacy by creating an impassioned network of vocal ‘real world’ influencers.
Dunn&Co. is an award-winning, full service, er, advertising agency. By that we certainly mean we’re an agency that talks to consumers on a brand’s behalf. But we certainly don’t mean the old ivory tower cliché, we-do-nothing-buttelevision-spots-here kind of ad agency. In fact, we’ve never been afraid to roll up our sleeves and get dirty in any medium that best serves the idea and the consumer. We started in 2003, when Troy Dunn left a Tampa-based ad agency to start a different kind of creative shop. Shortly after, some of his former clients missed the service he’d brought them so much, they decided to come along for the ride.
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Dunn&Co. is now _______ extremely talented people strong. The kind of people that have a passion for this business. And a passion to help clients win at their businesses. People with lots of agency experience. Big agencies and small agencies all over the country. All brought here under one (leaky at times) roof to create consumer passion for your brand. Lucky you.
Dunn&Co.: Senior staff
Troy Dunn CEO/Principal
Dan Stevenson Creative Director
Jonathan Cordeau Ideas & Innovation
Troy’s career in communications began in 1987 in the world of broadcast with ABC television. After six years as a producer, and one unforgettable, two-week backpacking trip through Europe, he decided to pursue a life in Moscow, Russia. Following two years of consulting and teaching in the former Soviet Union, he returned to the US in 1995 and joined a Tampa-based ad agency, working with clients such as Hyatt, Starbucks, Time Warner, Marriott, and Checkers.
In a word - tenaciouslyiconoclastic. Okay, that’s really two words. But Dan’s not one to always follow the rules. As a passionate student of the marketing craft, he combines his business and strategic acumen with his creativity, and as a result has won just about all of the industry awards for both creativity and effectiveness over his 15 year tenure.
Jonathan began his career center stage, as the director of a national concert venue. Fresh out of Eckerd College, he put his duel degrees, (B.S. in Business Administration, with a minor in Business Development and a B.S. in Marketing), for the likes of Maroon 5, Jessica Simpson and Queens of the Stone Age. In 2004, he founded an advertising agency, which grew to be one of the fastest growing companies in Tampa Bay and the US, according to The Tampa Bay Business Journal and INC Magazine, respectively. Jonathan brings a very client-centric, entrepreneurial approach to account management. His experience leading accounts spans across such categories as retail, consumer products, events and beverage. He is particularly skilled at deriving the emotional relevance of a brand’s unique attributes, essential to the marketing mix. Much of his time is spent monitoring the external forces that affect client brands (industry/trends/competition). Jonathan is a proud new father of a daughter and loves to spend time at home with his wife Jen being a ‘family man.’ An Amazon.com loyalist, he is usually immersed in 2-3 books at a time when not working out or playing chef (one of the reason he loves to work out).
In 2003, Troy opened the doors of Dunn&Co. He’s helped manage such diverse accounts as GE Healthcare, Firehouse Subs, Zubrowka Vodka, The Melting Pot, and Baxter Healthcare. Luckily, he enjoys country-hopping, because he typically finds himself travelling to a different continent every other month, working with several of our international clients. Originally from Chicago, Troy and his Russian wife currently reside in Tampa with their five birds, Baby, Sugar, 1, 2 and 3 (yes, their names are numbers.)
He’s been a NE agency guy his whole life, applying his truly integrated approach to great brands such as American Express, Diageo Spirits and Beers, Kraft, Unilever, Roche Pharmaceuticals, Church&Dwight, Mercedes Benz, Dannon, US Smokeless Tobacco’s Skoal and Copenhagen, and Schick, for whom he won two Effies last year. He recently moved to Tampa with his extremely patient and no less lovely wife Suyen, along with their two young boys - Brandt and Julian.
Dunn&Co.: Senior staff
Kasey Sheffer Client Engagement Director
Steve Triplett Strategizer-er
Seth Allen Global Congresses Manager
Although Kasey began her Marketing career touting around the Stanley Cup with the Tampa Bay Lightning, she has been broadening her chops in the more exciting world of Advertising for the past 5 years. A formidable multi-tasking wizard by nature, Kasey not only tends to her clients’ objectives at work, but in her spare time is wrapping up her last few months in an MBA program, while training for and participating in triathlons and marathons. Kasey lives her life not by doing one thing well, but doing all things well. She has worked with clients such as Canon Business Solutions, Chrysler/Jeep, Carrabba’s, Humana, Kraft, Marriott, Mercedes-Benz, Sweetbay Supermarket, YellowBook and XO Communications. And now immerses herself in the business of First Watch Restaurants, along with the ALS Association, The Melting Pot, and Yuengling. When not in the office, taking night classes, or pounding the pavement on Bayshore Boulevard, Kasey enjoys zipping around sunny Tampa Bay in her convertible Mini Cooper (after all, the weather here is a nice change from the 9-months a year of gray skies Kasey used to experience in her home of Pennsylvania.)
Steve began his career in the broadcast advertising sales industry. After a decade’s worth of negotiating contracts and putting together plans for the likes of Coca Cola, McDonald’s, Infiniti, Nissan, Cingular, State Farm, BMW, and Lowe’s, he decided to step towards the light and release himself from the confines of corporate evangelism. His years on the sales side yielded invaluable insight into the advertising strategies used by the most successful companies in the world. It also taught him how to design solutions for smaller and regional clients that needed to compete without the benefits of unlimited budgetary resources. At Dunn&Co., Steve has the enviable (usually) position of making sure that all the award-winning creative energy is being channeled towards the fulfillment of the strategic goals of our clients. As much as we love to immerse ourselves in the boundless freedom of creativity, we also know that the work we do has to make cash registers ring.
Seth applies his many years of experience in event management to the planning and implementation of Dunn&Co.s’ Attractics division. His background in helping global brands successfully reach event audiences includes firms such as Hanes, Lockheed Martin, Honeywell, AT&T, Verizon, Ford, BMW, Arby’s, Deloitte, Anheuser Busch, Bank of America, Goodyear, Michelin, Cintas, and NBC. Seth is a gifted communicator and transparently adapts to each event environment, partnering with our clients on-site to deliver the most successful event or booth experience possible. Further, he understands the delicate inner workings of the trade show business and knows how to talk shop with teamsters. Off-site, he enjoys rooting for his alma mater’s football team, the Fighting Irish of Notre Dame, and eating unusual food (which makes him especially useful for shows in Southeast Asia.)
The company we keep.
Where Breakfast People Breakfast
Past life experiences with many of the world’s biggest brands. Automotive
Food & Food Products
Mercedes Midas SmartCar Buick
Kraft Unilever Nabisco Denny’s Friendly’s Ice Cream Post Cereals Dannon Barber Foods Seattle’s Best Coffee Altoids Cadbury Confections McDonald’s Melitta Coffee USA Firehouse Subs Durango Steakhouse Starbucks The Palm Coca Cola
Charity United Way Big Brothers Big Sisters Ronald McDonald House Cosmetics Maybelline NY Nair Schick Wilkenson Sword NewBeauty Magazine Finance & Insurance American Express Visa Manhatten Mortgage Citibank Axis Financial
Healthcare Roche Pharmaceuticals Tamiflu Trojan Condoms Pfizer GlaxoSmithKline
AstraZeneca American Home Products Vaseline Genzyme GE Healthcare Baxter Liquor Guinness Crown Royal Smirnoff Jose Cuervo Bulleit Bourbon Seagram’s 7 Grolsch Lager Johnnie Walker Harp Red Stripe Krolewska Sports NHL Little League Baseball Miami Dolphins Florida Panthers Florida Marlins Top Flite Golf
Technology JBL Audio Acclaim Entertainment Samsung Gateway Travel/Tourism/Hotels Hyatt Marriott Renaissance Properties Dollar Rent A Car Thrifty Car Rental Tampa Bay Convention & Visitors Bureau Fairfield Resorts Tobacco Skoal Copenhagen Red Seal Marlboro Punch Cigars Excalibur Cigars Davidoff Cigars
attractics trade show programming that delivers
Attractics
Trade Show Programming
It’s hard to overestimate the impact trade shows have on business, and the sizeable investment required to take part demands that each firm’s trade show program be the best it can be. And while companies have different stories to tell, products to launch, and brand messages to deliver, most continue to underutilize this opportunity to capitalize on the large potential customer pool that attends each conference. Dunn&Co. develops from-the-ground-up trade show programs that allow our global clients to engage their customers and prospects in a specifically relevant manner, resulting in improved lead generation.
Trade Show Programming
Attractics
What exactly is Attractics? In three words – “experiential lead generation.” But the longer story behind Attractics™ lies in Dunn&Co.’s ability to deliver unique trade show tactics that initiate your lead-generation process long before prospects enter the exhibit hall. This culminates in head-turning, on-booth multi-media experiences that captivate booth visitors using a refreshing blend of education and entertainment. Using Attractics™, healthcare clients such as GE Healthcare and Baxter Healthcare have realized lead increases of over 100%. What also sets Attractics™ apart is turnkey delivery. From concept through on-site management, our team becomes an extension of your on-site team - dressed for the part, encouraging participation, running the tactics, smiling sincerely and directing prospects to your booth staff for follow-up and further interaction. Whether utilizing one of our already-proven tactics or crafting new ones tailored to your product’s or service’s key benefits, Dunn&Co.’s Attractics™ deliver the leads you need to declare your trade show presence a huge success.
Trade Show Programming
Attractics
Recent trade shows and congresses that we have supported: ECR SNM AHRA JFK ASNC EANM WCN EURO PD AACN SLANH ADC ISPD EDTA ANNA
Vienna Washington Orlando Paris San Diego Copenhagen Rio de Janeiro Helsinki Maui Mexico City Houston Amsterdam Istanbul San Antonio
ISPD ACN NCN ASN ECR ISMRM EFNS SNM AHRA ISMRM WCN ISHD EDTA ASN EPA
Hiroshima Chile San Francisco Vienna Toronto Madrid New Orleans Denver Honolulu Milan Hong Kong Lisbon St. Louis Munich
ASNC RSNA ISPD EDTA ASN EFNS NKF ICAD SNM EURO PD ISPD ACM EDTNA WCN ADC
Boston Chicago Istanbul Stockholm Philadelphia Madrid Nashville Vienna Toronto Strasbourg Beijing Geneva Singapore Seattle
Attractics
Trade Show Programming
Tactic Objectives: What makes a booth tactic successful? 1. Create desire for participation 2. Connect participant to the brand 3. Ensure the participant leaves feeling positive 4. Gather participant information All in all, the tactic should be perceived as a positive experience that benefits the participant in some way, resulting in a desired extension of the brand.
GE Healthcare: Imagination Theater.
As a leading innovator and manufacturer of sophisticated diagnostic products for the medical industry, GE Healthcare participates in and supports numerous medical congresses around the world. These congresses promote the exchange of ideas and best practices throughout the medical community and provide GE exposure for its latest technological breakthroughs. For the past three years, Dunn&Co. has made GE Healthcare’s medical content – ranging from MRI devices to cardiovascular imaging agents - both interesting and memorable at global conferences by creating uniquely experiential ways for people to interact with the information. GE has always happily informed us that the number of sales leads generated as a result of our participation was well above their most optimistic expectations. The Imagination Theater tactic – which utilizes comforting foot massagers along with video goggles for messaging delivery – is exceptionally versatile, as the content can be changed from conference to conference, allowing us to customize the message we deliver. It creates an unexpected visual spectacle that has proven to attract even the most discerning doctor into our booth for a visit. Dunn&Co. oversees these tactics from content creation to on-site booth management.
Videos/Trade Show Tactics
GE Healthcare: Heart Ride.
For ECR in Vienna, GE Healthcare asked Dunn&Co. to develop something new that would help connect customers to their message in dynamic fashion. We created an experience that would entertain guests while simultaneously delivering an educational message. The Heart Ride is a motion-based experience that takes attendees on a virtual journey through the cardiovascular system. The motion ride utilizes a moving platform, which allows participants to “feel� the twists and turns of the journey through the bloodstream and into the heart. The relatively small footprint of the motion base allowed for it to fit quite easily into the booth space. However the large impact of witnessing four congress attendees enjoying an educational thrill ride resulted in a tremendous amount of traffic and exposure.
Videos/Trade Show Tactics
Baxter Healthcare: The Voice of Experience. Baxter is the global leader in Peritoneal Dialysis, which means it represents the lion’s share of in-home use PD blood filtration machines to assist kidney problematic patients. Baxter needed an integrated campaign to generate medical community interest in its newest PD instrument named Navia, the first home PD machine to contain a voice guidance system to assist the user. Navia was to be unveiled at the International Society of Peritoneal Dialysis congress in Istanbul, Turkey. We first created an ambient media teaser campaign to seed Baxter’s news with a simple, yet intriguing ‘voice of experience’ idea. People soon realized that Baxter had something big to unveil at this year’s show. We coordinated with various media outlets in Istanbul to deliver a consistent message to our audience, before they ever entered the congress hall. Airport backlit signage, message-wrapped Smart Cars, street lamp banners and Segways were all implemented to help create a sense of intrigue that would be paid off on the Baxter booth.
Outdoor/Ambient
Baxter Healthcare: The Voice of Experience (cont’d).
On the floor of the actual trade show, we created an interactive experience called the Labyrinth to unveil Navia’s breakthrough voice guidance idea to the medical community. A prospect would be blindfolded and sent inside an oversized maze, led through by a partner giving only verbal instructions and viewing progress on a video screen. Upon completion, participants were introduced to the Navia and could interact and learn about the machine. The results were off the charts. Baxter’s Navia was the talk of the show and Baxter reaped more product inquiries and leads than ever expected.
Trade Show Graphics & Tactics
Baxter Healthcare: PD Glider
Combining next-gen technology with an innovative method of clinical message delivery, our PD Glider combines fun with facts. Created for Baxter Healthcare at WCN in Milan, Dunn&Co. produced an original Wii gaming experience that melded therapy-related quiz questions with a hang gliding simulator. Our Wii game creation capabilities allow us to build custom interactive experiences for clients, be it hang gliding, river rafting, auto racing, or whatever the imagination can conjure. Custom game creation allows clients to incorporate as much or little product or service information as desired.
Wii Game Creation
Baxter Healthcare: Personalized Newsletter Tactic
One of the many challenges exhibitors face at congresses is getting their important information into the hands of attendees. Our custom newsletter tactic has effectively overcome this barrier by personalizing content that exhibitors seek to distribute, such that attendees desire to take this information home with them. This occurs because each newsletter includes a photograph of the booth visitor on its cover, effectively showcasing this specific visitor as someone of merit. The personalized souvenir-aspect of this tactic helps drive tremendous traffic into the booth, and also encourages follow up visits as attendees return at a later time to collect their custom newsletters. The fact that the exhibitor’s message is interwoven with the prospect’s photograph results in a takeaway item that is less likely to be discarded and connects this new prospect with the brand for an extended period of time. Our custom newsletter tactic includes our creation of your congress-specific newsletter, working in tandem with your staff, as well as on-site production, management and distribution of the newsletters.
Trade Show Tactics
Baxter Healthcare: POD program
Dunn&Co. recently helped Baxter Healthcare’s hemodialysis division re-position itself as offering “HD with the Human Dimension.” To share this positioning philosophy with internal stakeholders and customers, we produced a short film that spoke to the essence of healthcare - that although technology and innovation help drive therapy forward, healthcare is ultimately about people helping people. In order to communicate our “human dimension” message, we utilized the Pod Program. The Pod Program requires only a relatively small portion of our client’s booth and allows us to present our message via a unique, unanticipated technique using video goggles and pod recliners. The pods create such a strong visual impact that conference attendees eagerly line up to become tactic participants. Once sitting restfully in the pods and getting a back massage, they are primed to receive whatever message you choose to deliver - and is most important for your business to convey. For Baxter Healthcare, we delivered their new positioning message at two conferences - EDTA in Stockholm and ASN in Philadelphia. Participation and leads at both shows far exceeded Baxter’s targets, making the tactic a tremendous success.
Videos/Trade Show Tactics
Baxter Healthcare: Inversion Table Experience
Combining inversion tables with personal video, this experience lets participants enjoy a relaxing back massage while learning about our clients most recent new offering. At this congress in Milan, Dunn&Co. produced an original video that allowed visitors to “tour” Baxter’s newest dialyzer, which was modelled in photo-realistic 3D. Our experience tactics at this congress generated over 1,500 leads.
Videos/Trade Show Tactics
Baxter Healthcare: Do You Know PD?
Ongoing customer education is a key attribute to keeping a connection between manufacturers and their audience. Congresses offer exceptional opportunities to help make and retain those types of connections, and therefore booth activities that both stand out and educate are highly sought after. Once such method that Dunn&Co. has used to engage an audience are Flash-based quizzes. Combining a game-show host audio track with a list of medical questions helps to provide an experience that booth visitors find challenging and enjoyable. Our “Do You Know PD?” quiz was designed to meet just these types of criteria and was perfectly suited for a congress that we supported in Kuala Lumpur. Designed to be both entertaining and informative, it effectively delivered Baxter’s key messaging in an affordable, portable package. Utilized at conferences all over the world, the “Do You Know PD?” quiz has regularly generated a high number of leads while educating medical professionals about the benefits of PD.
Videos/Trade Show Tactics
Baxter Healthcare / GE Healthcare: Video Production
Video production is an integral part of our Attractics program. We offer complete video production capabilities that includes concepting, research, script writing, filming, 3D computer-modeling, animation, sound design, and final post-production. Our video productions are award winning and consistently exceed our client’s expectations for creativity.
Videos/Trade Show Tactics
Baxter Healthcare: Pre-conference meetings
In order to support the launch of their newest dialysis instrument, Baxter desired a pre-conference meeting that broke with tradition and asked Dunn&Co. to concept something special. Rather than typical powerpoint presentations, we designed a pre-con format with an Oscar ceremony theme, replete with sound and visual effects, staging, and full production support. The result was the best pre-con Baxter had ever produced, with enthused senior management and an energized sales staff.
Pre-Conference Planning
Client Testimonials
“Working with Dunn&Co. has been a very positive experience for GE Healthcare. We keep working with Dunn&Co. because they deliver results for us. It’s a great way to introduce our products to people, its a great way to bring them to the booth, and its a great way to introduce them to GE Healthcare and what we have to offer.”
“My expectations were that working with Dunn&Co. would result in a very attractive activity, but during our first project together I realized that they could also add a lot to our concept and be creative on our behalf. They give us new ideas and we realize that the quality they deliver is fantastic.”
“Dunn&Co. is impressive. They work with us as a team and not as a separate entity. They are part of our team. We can ask them to help, they see where they are needed and they step in. They are a great asset for us.”
“Troy and the Dunn&Co. staff have really been a part of us putting together our strategy to go beyond just the product and really create an experience for people. You need quality creative. But beyond the creative, its the feeling that Dunn&Co. is an extension of our team. When it comes to out-of-the-box thinking, its Dunn&Co. that makes a difference for us.”
“What Dunn&Co. does is bring that unique capability of having a very creative way of attracting customers, and once they have those customers captive, they really do a nice job of getting the message across to them. Dunn&Co. helps to plan a solution, which is invaluable in many different situations, whether it be a product launch or a more sophisticated message.”
“For our new product launch, Dunn&Co. was with us from the brainstorming stage all the way through tactical execution. It was a very smooth process from beginning to end because Dunn&Co. was adaptive to the direction we were changing. Dunn&Co. can conceive and idea and then execute it exactly as it was conceived.”
Why Dunn&Co.? We can create and feed customer passion for your brand. Open the dialogue with them, create a deeper interest and get them to see how and why your brand over others, should be a part of their very busy lives. After all, the brands with the most friends win.
202 South 22nd St., Suite 202, Tampa, FL 33605 p 813.350.7990 f 813.273.8116 e dunn@dunn-co.com