TRICEP
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Major Affairs
Grow with Love
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PROJECT PRIDE: MCE Bridging The Marina Divide
06 The EPS CEPAS Hub wins! 07 The First Ever Townhall Session! 08 ZOO-kout 2013
Risks & Opportunities 13 From the Risk Management (RM) Secretary’s Diary: My Wish List for FY2014
Quality Service
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Winning Customers over the Phone @ Service Forum Enhance Your Art of Working with People with Uncle Tay & Auntie Margarita!
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Take a few hours off to show your love!
Keeping Things Whole
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Flexible Work Arrangement Makes Productive Employees!
It’s Lunch Time, People! 19
If You’re Around NBR…
Read & Reap 20 Quiz
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Our New Mission and Shared Values
VISION A people-centred land transport system Vision remains relevant and aspiring with a focus on enhancing travel experience and promoting public transport as an attractive mode by providing (i) more connections, (ii) better service, and (iii) supporting an inclusive, liveable community.
MISSION Connecting people and places, enhancing travel experience This mission will re-direct focus from the “systems” to the customers (people & places) and their mobility needs (connectivity, multi-modal choices & travel experience).
SHARED VALUES: TRICEP Teamwork
Resilience
Integrity
Description We are able to work well as a team, collaborating in our work towards our common organisational goals.
Description We are able to quickly recover from challenging and difficult situations.
Description As public service officers, we maintain the highest levels of honesty in our work and lives.
Behavioural Attributes We are willing and able to cooperate with fellow colleagues (within LTA and across agencies).
Behavioural Attributes We remain steadfast in our work with the public good in mind.
Behavioural Attributes When faced with situations that may cause us to compromise, we ensure that we are always above board in our personal, professional and collective behaviour.
Caring
Excellence
Progressive
Description In our work environment, we display kindness and show concern for others.
Description As individuals, groups and as an organisation, we seek to be outstanding in our work.
Description We are innovative as an organisation, and are conducive to positive change.
Behavioural Attributes We empathize, display kindness and show concern for others (colleague, customers).
Behavioural Attributes We seek to consistently produce outstanding work.
Behavioural Attributes We maintain an open mind towards positive change to improve our work. We do not obstruct progress.
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Vivien Wong
PROJECT PRIDE: MCE Bridging The Marina Divide It was a bright sunny morning on Wednesday, 18 December for staff at the Marina Costal Expressway (MCE) Preview Fun Walk. The event was part of the effort to engage our staff and build a stronger sense of pride in our work. More than 805 staff got to enjoy this once-in-a-lifetime experience of strolling along the MCE tunnel from the deepest point of the tunnel to the connecting point at Ayer Rajah Expressway (AYE). For those of us who were not there, check out the pictures below and see what you have missed!
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1. Colleagues from HSO and SMO arriving at the MCE site at 9.30am by chartered coaches. 2. Event organizer setting up station games, first-aid area, and goodie bag counters. 3. A project team member explaining the project work and challenges.
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“It is a wonderful experience to walk the MCE before the opening, even in the warm weather. The views out in the open were refreshing with Marina Barrage, Keppel Port and the Shenton Way skyscrapers as the backdrop.” - Aneza Sulaiman (Engineering Group)
“It was an awesome experience. I love the walk through the MCE. It’s my first time experiencing such a walk as I missed the preview at KPE. It was very well organised and thank you for allowing us to be part of the event.” - Palvi Jasani (Corporate Planning & Research Group)
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4. Staff having a great time taking pictures while waiting for flag off for the fun walk.
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5. Group Director Road Projects (GDRPJ) Mr Yap Cheng Chwee flagging off the fun walk for the morning session. 6. Senior Group Director Rail (SGDRL) Mr Sim Wee Meng and his cyclist troop taking the lead ahead of the walkers.
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“I’m proud of LTA for having built an expressway under the sea. It was a good experience to walk in the MCE for about 45 minutes.”
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7. Director (MCE) Mr Chuah Han Leong flagging off the fun walk for the afternoon session.
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- Goh Poh Hong Alice (Corporate Services Group)
“It feels good to be walking along the MCE tunnel and networking with other colleagues at the same time.” - Ong Lian Kheong Vincent (Transportation & Road Operations Group)
Participants had such a fun time that they wished more of such events can be organised. Not only did they gain a better understanding of the work done by our fellow colleagues but they were also overwhelmed with pride. Join us at the next Project Pride to experience it yourself!
“I looked forward to it. I felt excited as it was an interesting visit to another major underground road structure after the KPE.” - Marlon Cabigting Cruz (Rail Group)
8. Feeling great upon reaching the finishing point of the fun walk and snapping more pictures at the most picturesque point against the backdrop of the Singapore city skyline.
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The EPS CEPAS Hub wins! Ang Sok Giam
Did you know that whenever you use NETS or
the EPS CEPAS Hub was awarded the Pro-Public
EZLink cards to pay for your parking charges, the
Sector Pro-Enterprise Initiative award by Pro-
payment is actually processed by LTA? It doesn’t
Enterprise Panel (headed by Ministry of Trade &
matter whether you are using NETS, Ezlink, or
Industry (MTI)).
Concession cards issued by TransitLink as all of them are accepted by the Electronic Parking System (EPS) car parks. In support of the national CEPAS (Contactless E-purse Application Standards) standard for contactless payment, LTA, the transaction acquirer for EPS, has been progressively upgrading EPS car parks to accept CEPAS since 2010 to offer an open platform for multiple card issuers’ cards to be accepted based on a common specification. To date, over 800 car parks, or 94% of Full-EPS car parks in Singapore, supports CEPAS. Adopting CEPAS not only enables car park operators and owners (CPOs) to future-proof their capital investment as they need not upgrade the system whenever a new card is issued, but also enables them to provide quick-to-market
This accomplishment is made possible because
payment services to motorists.
of the support from our colleagues from Finance,
To further serve these over 200 CPOs more
and Contract.
Innovation
&
Infocomm
Technology,
Legal
effectively, we saw the need for a direct and independent channel that provides them with electronic access to transaction information and reports while saving resources such as paper and postage.
With this vision, the EPS CEPAS Hub (https:// epscepashub.lta.gov.sg/cepashub-eservice/) was conceptualised as the Customer Relationship Management channel for CPOs. With support from management, the EPS CEPAS Hub was officially launched on 6 June at a seminar for industry
So the next time you pay for your parking
stakeholders. We have since put in continuous
charges at an EPS carpark, remember that
efforts in educating the CPOs and addressing
it is proudly brought to you by your very
their queries on this channel. In December 2013,
own colleagues!
CEP
AS
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The First Ever Townhall Session! Vanessa Tan Previously known as the Staff Communications Session, the freshly rebranded Townhall Session first kicked off with a resounding bang on 29 November. These Townhall Sessions were modelled after the Community Partnership Network (CPN) Townhall Sessions held to engage and inform the community grassroots about our upcoming projects and developments in the area. In the same light, the Townhall Sessions are a platform for staff to take a behind-the-scenes peek into our various projects and to get a deeper understanding of the work that our colleagues do. The 2.5-hour session dished out generous dollops of information on three recently unveiled iconic LTA projects: the newly minted Land Transport Master Plan (LTMP) 2013, the Downtown Line, and the Marina Coastal Expressway (MCE). Feedback for the session was great! Many amongst the audience commented that the topics were very relevant to them and that the speakers were highly engaging. In fact, the first ever Townhall Session was so well received that SMO requested for future Townhall Sessions to be repeated at their premise! Very rarely is one able to hear colleagues from other Groups and Divisions exalt and grouse (legitimately) about their work in such detail. So if you would like to hear about the highlights and the low-downs of your colleagues’ jobs, don’t forget to sign up for future Townhall Sessions held quarterly. Also, if there are topics that you would like to hear about, or to share with your colleagues across LTA, you can always drop me an email at vanessa_tan@lta.gov.sg.
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1. When the Townhall Session commenced at 9.30am, the Auditorium was almost full. 2. Sharon presenting on the challenges her team faced in condensing and articulating the LTMP into a public-friendly booklet and video. 3. Kok Jin sharing on the numerous considerations that went into the construction of the Downtown Line. 4. Evelyn encouraging audience to sign up for Project Pride @ MCE. 5. Kwai Yeow walking us through the stringent process of planning and building the MCE.
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ZOO-kout 2013 Family Day 2013 was held at the Singapore Zoo. Jo-Anna Ong Our Family Day has always been about 3 key elements & all were achieved this year!
Bonding amongst staff & one another’s family members • A common timing & dedicated area allowed staff to mingle whilst participating in various activities
Community involvement & helping the less fortunate
Active & healthy lifestyle
• Sponsored & hosted beneficiaries from adopted charities
• Zumba workout
• Raised funds for Typhoon Haiyan
• Games that encouraged visiting different stations at the Zoo
• Games & activities that encouraged interaction
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1. Getting a face job 2. Conquering the labyrinth game 3. Families in the lookalike contest 4. Sharity bringing joy to our SPD beneficiary
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5. Family caricature portrait
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6. CE giving out the huge 1st Prize 7. Attacking the bouncy castle 8. Children’s daycare with Hama bead & shrink art activities
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Congratulations to our Winners! The Children’s Art Competition proved once again that our colleagues have very talented children! Each winner received $50 worth of Toys “R” Us voucher! Nurulizzah (9 years old), daughter of Reduwan from Rolling Stock & Depot Equipment, RL
Ng Yeow Keng (11 years old), son of Ng Chin Kong from then Application Services 4, IIT
Ng Yeow Heng (8 years old), son of Ng Chin Kong from then Application Services 4, IIT
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Amazing QR Race Winners! Staff scanned QR codes, followed clues, answered questions and took pictures of themselves with their colleagues. Here are the winners of the Amazing QR Race!
1st Prize $100
2nd Prize $50
3rd Prize $20
Edgardo Pardales (left)
Alan Seow (right) from
Soh Ling Li (2nd from right)
from Fare System, SRA
Community Partnership, QSMO
from Intelligent Transport
with DCE
with colleagues Florence Chew &
System Development, TRO with
Low Tian Leng
her children and DD Intelligent
CapitaVoucher
CapitaVoucher
CapitaVoucher
Transport Systems Centre Soh Ling Tim (left)
A Big Thank you! Thank you for your generous donations! Because of you, we raised $147.80 for Metta Welfare Association and Community Chest through sales of charity merchandise as well as $763.50 for victims of Typhoon Haiyan. Thank you!
Looking forward to the next family day? We will explore your suggestions and keep you updated!
74%
60%
indicated Saturday morning
preferred venue for
as their preferred timing
the next Family Day
of survey respondents
voted USS as their
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Special thanks to all our volunteers! Unlike other years, Zoo-kout 2013 was organised by a group of volunteers from various Divisions. Volunteers also helped out on the day itself. A special thanks to all volunteers for their time, effort and creativity! If you are interested in helping to organise Family Day 2014, do drop me an email at jo-anna_ong@lta.gov.sg.
Note: Due to space constraint, volunteers are randomly selected and featured here.
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Transformation Logo
Created by Mr Ahmad Ehwan of Policy & Planning Group
Special thanks to colleagues who submitted their entries: Lyndon R. Pascual – Rail Group William Kwang – Transportation & Road Operations Group Janet Ma – Corporate Planning & Research Group Francis Han – Rail Group Lim Wee Sen – QSM Office Goh Siok Luan – Vehicle Services Group Evelyn Houng – Engineering Group Matthew Chan – Rail Group Lim Tiam Bock – Road Projects Group Fredrik Chua – QSM Office Mr Ahmad Edwan received $300 worth of shopping voucher. As encouragement, other colleagues who submitted their entries received $30 worth of vouchers each.
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Janet Ma
From the Risk Management (RM) Secretary’s Diary:
My Wish List for FY2014 FY2013 has been an exciting year. Some of what we have done to strengthen Enterprise Risk Management (ERM) rigour include: • Nomination of DCE(IFD) as Chief Risk Officer (CRO); • Appointment of Risk Management Steering Committee (RMSC) to assume active responsibility for managing strategic enterprise-wide risks; • Launch of ERM Vision Statement “Effective and timely management of risks and opportunities within an enabling environment” and taglines for Safety & Health, Fraud & Misconduct, and Opportunities; • Revamp of Corporate Risk Register (CRR) to include Key Risk Indicators (KRIs) that address the root causes and enable us to more proactively manage our key corporate risks; • Incorporation of risk-focused element in the current eIDEA 2.0; and • 100-word ERM awareness emailers to staff. So, what are some of the new initiatives you can expect from us in FY2014? • To entrench risk-aware culture. We will be putting up ERM posters, created by staff, for staff, around our workplace to serve as visual reminders for us to better manage risks relating to Safety & Health and Fraud & Misconduct and to seize Opportunities. • To educate. Apart from the existing ERM e-learning module, 100-word emailers and other staff education/ publicity activities, we will be launching the Fraud Risk Management (FRM) e-learning module in early FY2014. The interesting case studies and scenarios will teach us how to apply our key FRM principles and Code of Conduct. • To identify each Group’s strengths and improvement areas in risk management practices. Backend, we will be reviewing the results of our FY2013/14 ERM, FRM and Business Continuity Management (BCM) Self-Assessment Forms.
OPPORTUNITIES! WORK?
We often miss opportunity because it’s dressed in overalls and looks like work. - Thomas A Edison
• To identify strategic risks and opportunities across our key processes. Involving officers from different groups and disciplines, we are currently piloting a Risk Identification Exercise (RIE) to holistically review key risks and associated interface issues of our projects and processes. Sounds complicated? Fret not. You will have at least 1 Group Risk Manager who will be adequately trained and dedicated to provide ERM advice at Group Level. In line with our transformation journey, we will continue to push for staff to be empowered in proactive risk management and responsible opportunity seeking. Thomas A Edison once said that “We often miss opportunity because it’s dressed in overalls and looks like work”. How often do we brush aside our ideas or dismiss a colleague’s new concept and give ourselves the excuse that we are too “busy” to even consider something different? Let us invest 5 minutes a day to ponder about our existing processes. Challenge ourselves – be it policies, rules or assumptions. Do we need to continue doing what we are doing? How can we do our work better? Our new 5-minute idea could very well save 5 hours, 5 days or even 5 weeks of our time! We wish everyone a great year ahead with much happiness, love, laughter... and new opportunities. Cheers!
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Kua Li Min
Winning Customers over the Phone @ Service Forum If you don’t give me the approval, I’m going to look for my MP and complain about you!
You better give me a reply by today before I report this to the press!
I want to speak to your CE now!
Sound familiar?
Here are some good practices
What do you do when a customer starts yelling at
• Let’s not allow customers to get bounced
shared at the Forum:
you over the phone, or at worst, refuses to hang
around
up the line? Well, it is definitely no easy task to
their queries.
handle customers on the phone. At the last Service Forum held on 21 November at Sin Ming Office’s Club House, more than 100 participants learned and shared on “Winning Customers over the Phone”. This sharing aimed to encourage mutual courtesy and respect in our service interactions where both our customers and colleagues could be better aware of the other’s expectations.
divisions
and
asked
to
repeat
• Let’s take down notes of conversations with difficult customers and share them with the team for consistent reply. • Let’s take ownership of the query even if it is beyond one’s work scope and collate inputs before contacting the customer. • Let’s ensure our Policy and Procedures are clear and easy to understand on our website
Jointly
organised
by
the
Quality
Service
Management Office (QSMO) and Vehicle Services (VS) Group, the Forum also heard our colleagues’ views on handling difficult customers through lively small group discussions.
before referring customers to view it. Thank you for all the sharing! We believe you have also benefitted from this Forum. The QSMO looks forward to seeing you at the next Service Forum!
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1. Our colleagues sharing their views on how to win customers over the phone! 2. Participants listening attentively on how to handle difficult customers.
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3. QSM and DyQSMs sharing their thoughts on the suggestions raised by participants.
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Enhance Your Art of Working with People Wayne Wong
with Uncle Tay & Auntie Margarita! On 1 October, Multi-Purpose Room 1 was filled with laughter as veterans of the Community
1. Uncle Tay and Auntie Margarita sitting with the participants in an informal and interactive setting
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Partnership (CPN), Quality Service Manager Office, shared their life experiences on dealing with people and gave insights to the transformation of Singapore. Senior Researcher Dr Mary Tan from
2. Uncle Tay demonstrating how he engages the public
Knowledge Management moderated the session and facilitated the light-hearted discussion. Director (CPN) Margarita Loh, also known as
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“Auntie Margarita”, started the session by giving a brief background of her journey in the public service for close to 40 years. Starting as a civil engineer in the Public Works Department of Singapore (PWD), she rose through the ranks and contributed to some of the symbolic projects in Singapore such as the Paya Lebar & Changi Airport, Pan-Island Expressway, Ayer Rajah Expressway, part of Kranji Expressway, numerous schools, infrastructures, roads and the distinctive 3-tier interchange of
on his 30-year path with the Mass Rapid Transit
Holland Road, Farrer Road & Queensway.
Corporation (MRTC) and eventually the Land
From the ‘Shortcut’ case study at Arcadia Road to the ‘Path Obstruction’ issue at Opera estate, the ever positive “Auntie Margarita” illustrated
Transport Authority (LTA). He elaborated on his life experiences and shed light on his work scope using the Maplewoods incident as a case study.
her core belief that we should always show love
When asked about how he deals with 30 years of
and respect for everyone. Only with that in place
scolding from the public, “Uncle Tay” answered
will integrity, teamwork and communication fall in
with a smile that he puts himself in the shoes of
place. She also urged young officers to be mindful
the complainants and understands that they are
of the things that they could have done, but did not
complaining about a particular issue, and not
attempt to do, as those will be the very things that
about him.
would leave them with heartaches and regrets. The experienced mediator also revealed that his The witty “Uncle Tay”, Deputy Director CPN (Central
greatest satisfaction comes from seeing how his
North) Tay Chin Guan, took over the stage and
involvement leads to the eventual completion of
imparted his secrets in achieving win-win results
the projects that all can enjoy. He reiterated that
during negotiations. He recounted vividly some of
dealing with people is an art and encouraged
the stories during his days as a resettlement officer
everyone to hone their composure and patience to
for JTC Corporation such as how he managed to
better manage heated situations.
convince disgruntled members of the public to literally drop their “parangs” and work towards
Through
achieving an optimal outcome, and how he
participants walked away with not just nuggets
talked scrap car dealers into making way for train
of valuable tacit knowledge, but also a greater
station development in a peaceful manner during
appreciation for the existing public transport system
settlement cases. “Uncle Tay” then embarked
and the contributions from the pioneers of LTA.
this
candid
story-telling
session,
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Take a few hours off to show your love! IITG took the children out for pizza making! Su Ying & Paulin Chan
Chen Su Lan Methodist Children’s Home aims to provide loving, Christian nurture for needy and disadvantaged children of all races and religions so as to prepare them to be happy and responsible members of the family and community. On 21 December, IIT Group extended goodwill and love to the underprivileged children at The Home by inviting them to a Pizza Making program. The hands-on program was customized for children of all ages, providing them with the opportunity to learn more about the fun facts of pizza as well as the equipment. Beyond the learning experience, the children and volunteers had a very memorable and happy time interacting with one another. Through the time spent together, the children basked in the attention given to them and in return, we were overwhelmed with joy for being allowed to share their happiness. May everyone find time to show love to others. You will be surprised by the love received in return!
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AR took the SPD beneficiaries to DTL stations! On 7 January, 15 colleagues from Architectural Design & Commuter Infrastructure Development invited 15 beneficiaries from the Society for the Physically Disabled (SPD) for a familiarisation tour at the Downtown Line stations. From station to station, the beneficiaries had a good time interacting with our colleagues and admiring the various artwork featured. The tour brought as much joy to our colleagues as it did to the beneficiaries.
“Spending time with these special people is really an eye-opener for all of us. Despite their physical disability, they have a big heart. I’m very happy because I can contribute, however small, to the community. I hope to do it again!” – Hayati B Ahmad
“A simple outing without help is very challenging for them. With a little help from fortunate people like us, we can make their days more wonderful and exciting. Let’s continue to help more regularly. Don’t forget to call me for the next outing!” – Ang Boon Pah
“The outing is a reminder of how fortunate we are and therefore we should set aside some time to bring happiness to them.” – DACI Ong-Koh Wee Nah
“Holding his hand, strong but gentle Looking at him, tall but humble Walking with him, slow but firm Talking to him, soft but happy Watching him eat, simple but satisfying My heart racing within; My emotions building up; My thoughts swinging inside; He taught me one simple truth: One can live beautifully when one lives contently.” – Tan Seok Yong
Indeed, even amidst our hectic work life, there are still opportunities in LTA for us to help the less fortunate. To promote community involvement, LTA Care-Givers Programme holds monthly outing for our adopted beneficiaries – Metta School and SPD – respectively. Want to be part of this enriching experience? Join us as a care-giver and/ or organize a Division/ Group outing! For more information, email us at LTA-CTO-LTA_Cares@lta.gov.sg.
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Fang Jiarong
Flexible Work Arrangement Makes Productive Employees! If you think that telecommuters do not work as hard as people in the office, you are mistaken! The organisation stands to gain through: • Increased employee retention; • Cost savings generated by a reduction in office space and associated utilities bills; • Additional revenue from their more According to a recent study, employees
productive workforce through increased
who enjoyed work-at-home option
work output and reduced sick leave days;
reported:
and
• Greater productivity that sustained over an extended period; • Greater job satisfaction; and • Greater inclination to remain with the organisation.
• Widened potential recruitment pool with more potential employees willing to travel longer and further (given flexible work arrangement) as well as highly-qualified mothers who wish to balance working life with their family commitments.
Indeed, at LTA, we believe that flexible work arrangements help employees, especially those who have to care for young children or elderly relatives, to achieve better work-life balance. Moreover, working from the relative peace of their home environment (as opposed to the hustle and bustle of a workplace) allows employees to better focus on the work at hand with minimal distractions such as “water cooler discussions”. At the same time, such arrangements also support LTA’s nation-wide goal of reducing travel demand during the morning peak period. As part of LTA’s Travel Smart programme, the Travel Smart Steering Group and HR are jointly looking at enhancing and promoting various flexible work arrangements. While the Telecommute Scheme may not be suitable for every job type, most of us can still enjoy Staggered Working Hours. Find out how to be a happy and productive employee through the various types of flexible working arrangement(s) that best suits you., Check out the Travel Smart Intranet page or refer to HR’s FWA Guidelines.
Travel Smart Intranet page http://mwp14/travelsmart/index.html FWA Guidelines http://hrhub/docs/circulars/2014/(060214) Know the Flexible Work Arrangements (FWAs) that best fits you!.pdf
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If You’re Around NBR… Foo Jong Ai & Paulin Chan
Finding a good eating place in town should not be an uphill task. That is why we took the road less travelled to Singapore Management University (SMU), just a street away from NBR, where relatively cheaper food can be found at its many food kiosks and food court. What caught our eyes was café 4Point3, located at the basement of the School of Information System. This place has a harmonious feel of east and west and is quiet enough for a rendezvous. Changed regularly, you will always be surprised by the menu. It did not take us too long to decide. Named ‘The HULK’, the club sandwich had an interesting twist with avocado sauce as a balance to the sinful ham and bacon. If you love truffle fries, top up $1.50 and it’s yours! The chicken burger set meal was on promotion and came with fries and a drink at an affordable $6.40!. What is there to complain when it came with a big chunk of fried real chicken filet that filled our mouth with its juiciness? We were, however, let down by the bitter wild rocket that jutted out awkwardly and the untoasted sesame seed bun. If you prefer Asian cuisine, you probably will like the baked fish rice. Baked with leek, carrot, and mushroom, the fish was juicy, fragrant and sweet, a perfect companion for the rice. Their portions, however, may be too small for a big eater but you can always finish off your meal with a cup of coffee. The presence of their coffee machine is enough to make a coffee lover’s heart flutter. Indeed, the latte ($3.90) and mocha ($4.50) were heavenly, a strong injection of caffeine that pumped us up for the rest of the day.
Would we go again?
Read & Reap 5x
CapitaLand Shopping Vouchers worth $10 to be won.
1. What are our new Mission and Shared Values? 2. Which of the following is not the purpose of LTA Family Day? a.
Active and healthy lifestyle
b.
Bonding amongst staff and one another’s family members
c.
Community involvement & helping the less fortunate
d.
Discounted tickets for staff
3. Which of the following flexible work arrangements is (are) available in LTA? a. Telecommute Scheme b. Staggered Working Hours c. Part-Time Employment d.
All of the above
4. Who is LTA’s Chief Risk Officer (CRO)? a. Chairman b.
Chief Executive
c.
Deputy Chief Executive (Infrastructure & Development)
d. Group Director, Safety & Contracts 5. List one good practice on handling difficult customers.
Congratulations
to the winners of Issue 2 & 3 Read & Reap Quiz! Lee Yee Wen System Assurance & Integration
Jimmy Ong MCE (Civil 2)
Eng Li Kheng Cost Control (E&M)
Catherine Teo Cost Control (Civil 1)
Irene Ang Foreign Vehicle Permits
ers by ur answ o y il a Em .gov.sg 2014 to ce@lta n e 31 May ll e c Ex il. st_for_ by ema lta-Que notified e b l il ers w All winn