DXN Customer Support System User Manual for Member
1. Purpose of this system 1.1. To post any case/inquiry and obtain the answer/solutions from our Customer Support representative via web at any time and anywhere. 1.2. To view Genealogy/GPV report in order to monitor performance of downlines. 1.3. To view the current month Personal Point Value (PPV) and the current month newly recruited distributors ( updated as of the previous working day from local country MLM Online System ). 1.4. To subscribe and view Electronic Bonus Statements.
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2. Registration Requirements Member that allowed to register by country No. 1 2 3 4 5 6 7 8 9 10 11 12
Country Australia Bangladesh Canada Colombia Dominican Republic Europe Ethiopia Gulf Countries Hong Kong Indonesia Kenya Malaysia
Member allowed access SA and above SD and above Mem and above Mem and above Mem and above Mem and above Mem and above Mem and above Mem and above SD and above Mem and above Mem and above
No. 13 14 15 16 17 18 19 20 21 22 23
Country Mongolia Nepal Pakistan Peru Philippines Singapore South Africa Sri Lanka Sudan Thailand USA
Member allowed access Mem and above Mem and above SA and above Mem and above Mem and above Mem and above Mem and above SA and above SA and above Selected member Mem and above
Note: -Only above country and member level allowed to access this system for this time. The stated information will be changed from time to time. - Only memberhip that has been confirmed and verified by DXN is allowed to register. 2
3. URL access the system At the address bar of your web browser ( eg. IE/ Mozilla Firefox), key in the http://www.dxn2u.com/css
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4. Forgot Password 4.1 If you wish to retrieve your password, click on “Forgot Password”
Click on “Forgot Password”
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4.2. Key in your membership code at the “Username” field. 4.3. Then key in your email address at “Email” field. 4.4. After that, click 'Send'. Password will send to the stated email address. Please check your email in your inbox to retrieve your password.
Click on “Send” to request password from the system.
* Note: The email must be the same email address which member update during the registration of CSS account / update on their CSS login's profile.
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5. How to login into system 5.1 After the registration is successful, please login to http://www.dxn2u.com/css 5.2 To select your preferred display lanaguage, click on Language. 5.3 Key in your Username and Password. 5.4 Click 'Login'.
Click on “Login� to enter into the system (after fill in the correct username and password.
* Note: Member code will be the username to access this system.
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5.5 Main Menu will be displayed, after login into the system. 5.6 To change language display, you can click on Language.
Click 'Language' to change display language
* Note: Changes of the display language only can perform at 'Home' module.
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6. How to post enquiry 6.1. If you have any enquiry or complaint, you are able to create a case by following the steps below. 6.2. At the main menu, select 'Case' and then following by 'Create your Case'.
Click 'Create you case' to post enquiry.
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6.3. Choose Topic, enter the Description (enquiry details), contact number and click 'Submit' to post/forward the case.
Enter required details into respective columns/ fields.
Click 'Submit' to forward enquiry.
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6.4. A case ticket number will be generated once the case is successfully processed. Click 'OK' to complete. 6.5 DXN representative from respective countries will feedback to you once they received your case/enquiry/
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7. Updating posted enquiry/ case 7.1. If you wish to update additional information into the case created, click on the main menu Case, then following by Track Your Case.
Click 'Track You Case' to check on the created case
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7.2. Click 'Update' tab of the case, enter your additional information into Description field. 7.3 Click 'Update Case' to update your case. Click 'Update' tab pagew
Click 'Update Case' tab page to update 12
7.4. Click 'OK' to proceed.
7.5. Additional information updated as shown in the case history.
Updated history
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8. Complete posted enquiry/ case 8.1. To complete a case after you have received feedback of the posted case. Click 'Complete' tab when you are satisfied with the given answer. 8.2. Fill in the description and click 'Complete Case'. Click 'Complete' tab page
Click 'Update Case' tab page to update
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8.3. Click 'OK' to proceed.
8.4. Case has been complete with completed case history.
Completed case with history
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9. Closed Case 9.1. This is to view the previously closed cases. Click 'Closed' tab to view the cases. 9.2. Refer to example below: Click 'Closed' tab page
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10. Search Case 10.1. This is to search closed status cases for reference. Click 'Case' from main menu then following by 'Search Case'.
Click 'Search' to check on the closed status case
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10.2. You may search by 'Branch' and by 'Topic' Or by 'Word Search'. 10.3. Click 'Go' to proceed the search. Result will be listed, when search criteria is found. Search by 'Branch'
Search by 'Topic'
Search by 'Topic'
Searched result 18
11. Genealogy & GPV 11.1 To view your genealogy and group Point Value (GPV). Select 'Inquiry' from the main menu, then following by 'Genealogy & GPV'.
Click 'Genealogy & GPV' to check downline performance
* Note: - Genealogy & GPV only show the latest bonus month processed result. - Only show sponsor and downline who has maintain in that month.
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11.2 Select your latest received bonus country name from 'Country' 11.3 Click 'View'. Indicate bonus month period.
Select Country (your latest bonus received country) and click 'View'
11.2 Click 'OK' to proceed.
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11.4 Use 'Filter By' to view the generation and records per page. 11.5 Click 'Legend' to view Terms and services.
View records with filtering
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11.6 Accumulated GPV figure display in 'ACCU. GPV' will show **** asterisk symbol when the sponsor hits to the figure as follows:No. 1 2 3 4 5 6 7 8 9 10 11 12
Country Accu. GPV No. Australia 3,000 13 Bangladesh 78,000 14 Canada 2,400 15 Colombia 2,400 16 Dominican Republic 2,400 17 Europe 6,000 18 Ethiopia 6,000 19 Gulf Countries 6,000 20 Hong Kong 18,000 21 Indonesia 6,000,000 22 Kenya 6,000 23 Malaysia 6,000
Country Accu. GPV Mongolia 6,000 Nepal 90,000 Pakistan 6,000 Peru 2,400 Philippines 60,000 Singapore 3,000 South Africa 6,000 Sri Lanka 120,000 Sudan 6,000 Thailand 60,000 USA 2,400
Example: Member A from Malaysia. Those members that listed in Member A Genealogy & GPV report will show ****** symbol when the Accu. GPV hits 6,000 and above.
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12. PPV Daily Report 12.1 DXN Distributors are able to view the total Personal Point Value (PPV) purchased for the current month by clicking 'Inquiry' following by 'PPV Daily Report'.
Click 'PPV Daily Report' to check current month PV
* Note: - Only show the current month PV that purchase at local country (excluding overseas purchase PV ). - Only show the downline generation who is same country with the sponsor. - Expired status member only can see own PV of the month (without donwline PV).
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12.2 Select your latest bonus received country name from 'Country' 12.3 Click 'View'. Indicate the report updated date .
Select 'Country', then click 'View'
12.4 Click 'OK' to proceed.
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12.5 Use 'Filter Option' to view the generation and filtering or 'Specific Search' to search particular downline. 12.6 Click 'Terms of Services' to view Terms and services.
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Note: a) Records higlighted with “Blue� background represent new joint member of the month. b) 'Current Month Pern PV' column display the total PV of a distributor purchase at local country for the current month. c) 'Last Processed Accu. GPV' column display the last bonus processed Accu. Group PV for the member
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13. View Bonus Statement 13.1 To view the Bonus Statement for the latest 4 months, click 'Bonus Statement' following with 'View Bonus Statement'.
Click 'View Bonus Statement' to view 4 latest month statement data
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13.2 Select your bonus received country, then Click 'View' 13.3 Click on the 'bonus month' to view detailed statement. Select bonus received country
Click on the period to view your statement. Note: Only period that have statement is clickable
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Click 'PRINT' to print statement via printer
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14. Subscribe online bonus statement (e-statement) 14.1 By subscribing for 'e-statement' you are able to view the latest 4 months bonus statements. 14.2. Click 'Bonus Statement' , follow by 'Subscribe Online Bonus Statement'.
Click 'Subscribe Online Bonus Statement' * Note: - Module not applicable for Mexico, Peru, Dominican Republic, USA, Colombia, Canada, Panama, Puerto Rico, India countries distributor.
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14.3 To subscribe the service, check on the check boxes at 'Subscribe Online Bonus Statemetn' section. 14.4 To un-subscribe the service, check on the check boxes at 'Un-Subscribe Online Bonus Statemetn section.' 14.5 Click 'Save' to update.
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Subscribe service section
Un-Subscribe service section
* Note: Do click on the 'Term of Services' to read the rules and regulations. 31
Note: a) The subscription and unsubscription of e-Statement must be done before 8th of each month through DXN Customer Support System (CSS) , after which the request will be applicable in the following month. b)When you sign up for e-Statements, you agree to receive your monthly bonus statements online through our e-Statement service. You will no longer receive a paper copy of your statement. Your electronic statements will contain the same content as the paper version you have been receiving. The paper copy of Summary Bonus Statement will be sent to subscriber as reference.
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15. User Manual 15.1 To view user manual , click on 'Inquiry' , following by 'User Manual'
Click 'User Manual' to download user guide
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15.2 Select the 'Type' of the user manual.
Select Type
15.3 Select the 'Language' copies of the user manual. 15.4 Click 'Download' to download the selected user manual.
Select Language
Select Language
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