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Help Desk Specialist Email List 816-286-4114|info@globalb2bcontacts.com| www.globalb2bcontacts.com
• Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. • Help desk technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals. The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles. • Many IT pros begin their career as help desk technicians because of the low experience and education requirements, then as they're exposed to new IT disciplines and technologies they discover their niche and branch out into other IT careers, such as network administrator, DBA or IT security specialist.. 816-286-4114|info@globalb2bcontacts.com| www.globalb2bcontacts.com
Help Desk Specialist Responsibilities
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Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures, products and services 816-286-4114|info@globalb2bcontacts.com| www.globalb2bcontacts.com
Benefits • • • •
Comprehensive Database Authoritative Accurate Targeted
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Brilliant Reach ability Verified Contact Details Customized Database Segmented Data Support and Assistance 816-286-4114|info@globalb2bcontacts.com| www.globalb2bcontacts.com
Global B2B Contacts LLC • If you have any other requirements or custom select to add to the mentioned databases, please let us know and we would assist you with the acquisition. We hope to hear from you and would like to have the opportunity to work with you, info@globalb2bcontacts.com • Delivery Method: MS Excel File, CSV File • Turnaround: 5 working days • Delivery Guarantee: 95%
816-286-4114|info@globalb2bcontacts.com| www.globalb2bcontacts.com
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816-286-4114|info@globalb2bcontacts.com| www.globalb2bcontacts.com
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Developer Email List Global B2B Contacts LLC www.globalb2bcontacts.com 9030 Charlotte Street Kansas City Missouri ,USA
info@globalb2bcontacts.com Contact Number: +1-816-286-4114 816-286-4114|info@globalb2bcontacts.com| www.globalb2bcontacts.com