Week 3: education, auto, business services, retail & recreation February 17, 2016
STORIES FROM THE BUSINESSES, INDUSTRIES AND ISSUES THAT IMPACT THE CENTRAL NEW YORK ECONOMY
CNY...
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An Eagle News Publication
Award-winning author Kate DiCamillo to visit Syracuse
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n her first stop on a national book tour promoting her new book, children’s author Kate DiCamillo is kicking off the Friends of Central Library’s Family Lecture Series on April 16. “Raymie Nightingale,” a masterful, moving novel about an unforgettable summer friendship, will be released on April 12. The Friends of the Central Library will sponsor DiCamillo at 11 a.m. on Saturday, April 16, at the National Grid Auditorium, 300 Erie Blvd. West. The series is an effort to expand on FOCL’s mission to promote literacy in Central New York and to raise funds to support the Central Library. Kate DiCamillo, former National Ambassador for Young People’s Literature 2014-2015, grew up in Florida and moved to Minnesota in her 20s, where homesickness and a bitter winter led her to write “Because of Winn-Dixie,” her first published novel, which became a runaway
Kate DiCamillo
ProgressCNY Stories from the businesses, industries and issues that impact the Central New York economy
bestseller, won a Newbery Honor and later was made into a movie. She has since written 12 New York Times best sellers for children. In her latest novel, 10-year-old Raymie Clarke grapples with the realization that everything, absolutely everything, depends on her. And she has a plan. If she can win the Little Miss Central Florida Tire competition, then her father, who left town two days ago with a dental hygienist, will see Raymie’s picture in the paper and (maybe) come home. DiCamillo, widely known for weaving universal themes of hope and belief into her stories for children, has crafted her most autobiographical work to date — based loosely on childhood memories from the mid-1970s in Central Florida after her father left the family. About the true-to-life elements in this work of fiction, she said, “Raymie’s story is entirely made up. Raymie’s story is the absolutely true story of my heart.” Deborah Hole, former FOCL executive director, retired librarian and current Family Series Committee chair, said that many children enjoy DiCamillo’s books,
A supplement to:
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including her own grandchildren. “Kids and adults love them,” she said. “Her books speak to the kind and empathetic spirit in all of us.” Geared for fourth graders and older, the event is free to the public. Advanced registration is required due to limited seating. Children need to be accompanied by an adult. Free parking is available. For more information visit foclsyracuse.org or call 435-1832.
Publisher: David B. Tyler Managing Editor: Jennifer Wing Circulation Manager: Lori Newcomb
Baldwinsville Messenger Cazenovia Republican Eagle Bulletin Eagle-Observer Skaneateles Press Star-Review eaglenewsonline.com
Feb. 17, 2016
PROGRESS 2016
Eagle News
WHERE LITERATURE TAKES SHAPE
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All in the family
Feb. 17, 2016
The biggest piece of the CNY pie goes to smaller businesses CNY firms by size first Quarter 2015 Firm Size Under 10 10 – 99 100 – 499 500 + Total
Number of firms 14,506 4,911 447 70 19,934
Percent of total firms Employment 72.8 40,366 24.6 133,198 2.2 82,433 .4 75,506 100 331,503
Source: Quarterly Census of Employment and Wages, developed through a cooperative program between the State of New York and the U. S. Bureau of Labor Statistics. Data is preliminary and subject to revision.
be said about that wonderful slice of life that goes hand in hand with local, small businesses – that sense of family, of history, that makes these businesses unique. In fact, many of these businesses have been passed down through generations of one family. DeWitt Cleaners, for instance, is now owned and operated by the grandchildren of the company’s founder.
In this edition of Progress, we are taking a look at a few of these local, homegrown businesses that are small in number of employees but big on service and quality. It’s these businesses that are the bread and butter of the Central New York economy. They employ us, they empower us with their tax dollars and, most of all, they know us – because they are us. 48554_5
The importance of small businesses in Central New York cannot be overstated. The facts back this up – see the chart at right. But what can’t be quantified is the Jennifer Wing quality of services Editor and goods that are offered by these CNY businesses. Service with a smile – how can you achieve that when you are purchasing online from some faraway place? Or how about the trend of going through a self-checkout when shopping? You almost don’t need any human interaction in order to bring home dinner. I much prefer the personal touch when it comes to my needs as a consumer. There’s also something to
Feb. 17, 2016
PROGRESS 2016
Ra-Lin Sporting Goods offers value, convenience
David Steinberg has been pretty good. By Cheryl Seligman In addition to the store’s “staple� At Ra-Lin Sporting Goods, the items, Ra-Lin Sporting Goods also great value of the products parallels sells firearms and related products the shop’s convenience. With within the new gun regulation affordable prices and excellent laws. service, it’s easy to see why new Steinberg has noticed a great customers keep stopping in. deal of new customers coming Ra-Lin Sporting Goods has into the store, many who are firstbeen family-owned and operated time buyers of the merchandise since 1959, said David Steinberg, items offered at Ra-Lin Sporting a second-generation owner. He Goods. He’s also seen an increase began working at the store as in the number of handicapped an employee for his father. The customers, which he believes business has also remained in the could be attributed to the same location — 625 Burnet Ave., convenience. Syracuse — over the years. “It’s not like a mall where you The merchandise selection have to park hundreds of feet away includes binoculars, pocket from the door to buy one item,� knives, some winter clothing and Steinberg said. The large parking darts, which are still a big hit and lot is just outside the store, and is have grown in popularity over the well lit at night. years, Steinberg said. Ra-Lin Sporting Goods tries While many places continue to to offer products at the most boast that they have “the newest affordable prices, and expects to thing since sliced bread,� Steinberg continue doing so for many years said, Ra-Lin Sporting Goods has to come. stuck to selling what customers For more information, call have always wanted and needed Steinberg and his staff directly at over the past years. And despite 472-7874. the uncertain market, business
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Serving the Cazenovia area for 100-plus years
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By Sara Sirota
azenovia Lumber & Oil Co. Inc. has been in business for more than 100 years, and is currently run by the third generation of the same family. Current owner John Grime inherited the store from his father, Charles, in 1992, and Charles inherited it from his father, John, in the early decades of the 20th century. Grime describes Cazenovia Lumber & Oil as a “building materials” store with a primary focus on lumber and fuel oil. This focus is a sustainable business model in that it allows him to concentrate on lumber during the summer and fuel oil during the winter. In addition to these products, Cazenovia Lumber & Oil sells plywood, sheetrock, masonry blocks and other building materials. There is also a hardware store inside the main company building. The company had been in business prior to the Grime family’s involvement, being owned by the Davis family as the William M. Davis Lumber Company for many
Cazenovia Lumber & Oil Location: 27 William St.; 655-3417; Cazlumber.com Owner: John Grime, third generation owner Years in business: more than 100
years. John Reynolds Grime came to the company as an accountant and eventually became partner before taking it over completely. Current owner John Grime could not recall whether this was after or before the company became incorporated in 1925. He does recall reading a newspaper article that reported company deliveries to Manlius back in the late 1800s. “It has been open for over 100 years,” he said. Grime’s time at Cazenovia Lumber & Oil extends prior to his 1992 ownership. He also worked in the store while a high school student in the 1970s. During his tenure as Cazenovia Lumber & Oil owner, Grime has seen some
Number of employees: five Products offered: lumber, fuel oil, sheetrock, masonry blocks, and other building materials. Also has a hardware store inside the main building.
remodeling and products change with the times, though the location remains the same. Prior to selling fuel oil, the company sold coal, and he said he remembers seeing coal arrive at the neighboring train station during the 1960s. While Cazenovia Lumber is a third-generation business, Grime said he is unsure if it will become a fourth-generation one, as his children‘s interest in inheriting the business is uncertain. He admitted that running the business is hard work, being open six days per week and not getting much time away. Still, “It has been a pleasure doing business for Cazenovia and Central New York,” he said.
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Colonial Laundromats has 34 locations in CNY Colonial Laundromats are becoming popular with people who want to save money on their water, gas and electric bills. “People do eight, nine, 10 loads at home and it takes all day,� said O’Connell. “Now they come here, use our 80-pound capacity washers that are environmentally friendly and get all their laundry done in an hour. And look at the savings on their water, gas and electric bills. A top loader at home, with 20-pound capacity, will use 28 gallons of water; Colonials uses 24 gallons for the whole cycle, and that’s good for the environment. More and more people are thinking like that. Come to Colonial, and for $10 you can do a lot of laundry. We have more and more men coming in and helping with the family laundry. They like to get it done fast – and they can do that with these large capacity washers.� About 55 different self-serve washers are available at each location. Sizes range from standard
Submitted photo
Colonial Laundromat’s newest location at 6131 South Salina St., Nedrow. front-loader machines to 35, 55 and monster 80-pound washing machines to meet any laundry challenge you may have. Prices range from $2.50 to $4.50 to $7.50 for the 75-pound machine, ideal for comforters and quilts. Need something to keep you entertained while you wait? Colonial has you covered with a wide range of newspapers and other reading materials, a better alternative than watching your whites endure the spin cycle.
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34 LOCATIONS TO SERVE YOU BETTER 48893_5
Colonial is synonymous with laundromats! You’ll find 34 laundromats in Central New York. Colonial Laundromat was established by father-son team Jerry and Tim O’Connell in 1983 when they opened their first location at the corner of James and Townsend streets in Syracuse. In 2014 they opened number 34 in Nedrow. The O’Connells have grown from a laundry equipment distributor business to Central New York’s No. 1 laundromat. Tim O’Connell says the main difference between his laundromats and the competition is cleanliness. “We put cleanliness and safety above all else in our laundromats,� said O’Connell. All Colonial Laundromats are well-lit, safe and open 24 hours a day to meet the needs of their customers. An attendant is almost always on duty, primarily to keep the store clean, but also to answer questions and be helpful.
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Success is
brewing in CNY Local alcoholic beverage industry thrives
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By Jason Emerson
he joke around Madison County is that the rapid rise of the alcoholic beverage industry is making the county the
booze capital of the state — but the joke is only half fanciful. The entire Central New York region is experiencing an enormous upswing in the amount of businesses entering the craft beverage industry, and consumers are seeing a seemingly endless line of breweries, vineyards, distillers, cideries and related agricultural producers popping up across the region. In late October 2012, Governor Andrew Cuomo hosted New York’s first Wine, Beer and Spirits Summit where he brought together dozens of beer, wine, cider and spirits producers, as well as farmers, industry officials and tourism experts. The objectives were to find ways that New York state could continue to cut red tape, increase demand for locally grown farm products and expand industry-related tourism and economic development. Since then, the state has made some major changes in its alcohol production and distribution laws that has made it a hot commodity for entrepreneurs. “I think everyone understands that craft-based
beverages are one of the very few points that drives all portions of the state economy: agriculture, transportation, production, distribution and tourism. It’s hard to think of any other area that can say that,” said Ben Reilley, owner of Life of Reilley Distilling and Wine Co. in Nelson, who has worked for years in the craft beverage industry. “In Madison County we’re just barely scratching the surface, there’s so much market share to be had.” For Reilley, the craft beverage industry is a “natural extension” of the Buy Local movement and consumers wanting focusing more on patronizing farmers markets and knowing where there food comes from. From there, the craft wine movement took the lead about 20 years ago, and the popularity of craft wineries has led to the rise of craft beer. “Craft spirits is just the next logical thing,” Reilley said. Kipp Hicks, who serves on the CNY Regional Economic Council Development public outreach committee and is executive director of the Madison County Industrial Development Agency, agreed. “The industry as a whole is exploding because we have a lot of agriculture in the CNY area — it’s a natural choice for value-added products,” he said. One prime example, he said, is some in the apple industry’s decision to use their product to make hard cider, and for hops growers to Cider l Page 9
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CNY beverage industry producers Beer
Seneca Street Brew Pub, Manlius Eastwood Brewing Company, Syracuse Middle Ages Brewing Company, Syracuse F.X. Matt Brewing Company, Utica Erie Canal Brewing Company, Canastota Good Nature Brewing Company, Hamilton Empire Farmstead Brewery, Cazenovia Henneberg Brewing Co., New Woodstock Local 315 Brewery, Baldwinsville Red Hawk Brewing, Onondaga
Cortland Brewing Company, Cortland
Hard cider
Harvest Moon Cidery at Critz Farms, Cazenovia 1911 Spirits, LaFayette
Wine
Anyela’s Vineyard, Skaneateles Owera Vineyards, Cazenovia Greenwood Winery, East Syracuse Lakeland Winery, Syracuse Mohawk Valley Winery, Utica Pheasant Ridge Vineyards, Jamesville Villa Verona, Verona White Birch Vineyards Tasting Room, Skaneateles
Spirits
1911 Spirits, LaFayette Life of Reilley Distilling and Wine Company, Nelson Old Home Distillers, Lebanon Madison County Distillery, Cazenovia Adirondack Distilling Company, Utica Last Shot Distillery, Skaneateles
Agriculture/production Skaneateles Hop Farm, Skaneateles The Bineyard, Cazenovia Woodland Hop Farm and Fermentation, Utica Foothills Hops, Munnsville
Cider
Jason Emerson
Pictured is the Empire Farmstead Brewery in Cazenovia.
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produce their own beer or supply other nearby breweries. Critz Farms in Cazenovia is one such operation that is actually doing both — having recently announced they will make beer as well as their established Harvest Moon cider. “The industry just continues to grow,” Hicks said. “People are interested in the local food movement and that doesn’t seem to be a trend that is slowing down.” Hicks also said the state government’s loosening of craft beverage industry restrictions and its numerous economic incentives for the industry has inspired many entrepreneurs to take advantage of the new business atmosphere and start new companies. “These diverse companies also seem to encourage one another and I see a big tourism draw for years to come,” he said. Steven Miller, hops specialist at Cornell Cooperative Extension of Madison County, said the industry is also expanding because consumers are eager for more diversity in the products they purchase — they are looking for higherend products done on a smaller scale. For example, he said the amount of beer consumption in the U.S. is “relatively flat” in growth but people are choosing to drink different products; just as people on winery tours will visit up to a dozen different wineries and sample or purchase wine from every one rather than make one large purchase at one stop. The new farm brewery law is helping as well because it allows farm breweries to have up to five tasting rooms on site and the sale of other farm wines, beers and ciders in the tasting room. “This is a huge advantage to them in terms of retail sales and marketing around the state,” he said.
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Feb. 17, 2016
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North Syracuse for residents in northern Central New York, in DeWitt, Manlius and East Syracuse for those who live in the east and in Baldwinsville and Camillus for western Central New Yorkers - Edward Jones has experts in your own backyard, waiting to help you gain financial success and security. The firm’s financial advisors work directly with clients to understand their personal goals - from college savings to retirement and create long-term investment solutions that emphasize a well-balanced, diversified portfolio. Edward Jones embraces the importance of building long-term, face-to-face relationships with clients, helping them to understand and make sense of the investment options available today. Edward Jones advisors are committed to you and your serious longterm financial goals. When it comes to someone helping you and your family, trust is likely the key foundation. Trust is not something earned overnight but a privilege that the firm takes very seriously. They are proud of their reputation for meeting clients’ investment needs with the personal service
they deserve. Edward Jones has more than 200 branches throughout New York. The firm is growing, adding branches and seeking new financial advisors who are interested in operating an entrepreneurial office with the support and benefits of one of the oldest and largest firms in the industry. Visit edwardjones.com for more information or visit its recruiting website at careers. edwardjones.com.
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Driver’s Village news
All-new Porsche of Syracuse opens this spring
LEFT: The Porsche Macan. ABOVE: The dealership is set to open in spring. BELOW: A rendering of the project. submitted photos
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he exterior has taken shape, the foundation is set, and the remaining touches will take place soon. Teams of workers are actively working on Central New York’s remarkable Porsche of Syracuse at Driver’s Village. Set to open in Spring of this year, Porsche of Syracuse will serve as the exclusive Porsche dealership in the area, and one of the most modern and stunning dealerships of its kind in the Northeast. The Porsche brand is rapidly growing in the U.S., as witnessed by the number of vehicles on the road throughout the area.
Once known for sports cars, Porsche has expanded its lineup over the last decade to include the Cayenne and Macan SUVs – the perfect vehicles for winter driving while not sacrificing luxury. Porsche of Syracuse will open on the same site as the former Burdick Audi at
Driver’s Village. Both dealerships shared a showroom until late 2015, when Audi relocated to its own standalone facility. Porsche of Syracuse will feature three times the showroom space, a dedicated service department, state-of-the-art customer amenities and more.
Burdick Nissan tops the Northeast in customer satisfaction The results are in, and they’re clear: Burdick Nissan at Driver’s Village is the best in the region when it comes to satisfying customers. 2015’s final Nissan Service Satisfaction figures show Burdick Nissan running away from the field. Burdick Nissan was recognized by Nissan Corporate executives in
December of 2015, and received an award for the outstanding achievement. In addition, the Burdick Nissan service department has welcomed new customers from other Nissan dealerships in CNY, earning the business of many new families by providing a World Class experience.
2015 Nissan Customer Satisfaction – Service (out of 1,000) Burdick Nissan: 953 Buffalo/Syracuse/Rochester dealers: 912 Nation: 917 SOURCE: NISSAN NA SERVICE CUSTOMER SATISFACTION JAN-DEC 2015
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Driver’s Village news
The New Audi Cicero delights customers
The showroom features nine vehicles and many customer amenities. BELOW: The leadership team of Audi Cicero, including executives from Audi USA, officially cut the ribbon on Audi Cicero in December, 2015.
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wo years of planning and construction culminated in last fall’s opening of the all new Audi Cicero in Driver’s Village. The $2 million dealership opened its dramatically-expanded showroom and service facility in late 2015, welcoming new and returning Audi customers. The Audi brand has experienced enormous growth locally and nationally, prompting owner Roger Burdick to begin planning for a new, standalone Audi dealership in 2013. The all-new Audi Cicero features three times the showroom space of its previous location at Driver’s Village, state-of-the-art service facilities, and no longer shares its space with other franchises.
submitted photos
“We are proud to open the doors and welcome our customers to our phenomenal new store,” said Burdick. “This world class facility, staffed with the incomparable Driver’s Village team, represents our commitment to our Audi customers and the Central New York community.”
2016 marks 20th anniversary of Burdick VW – Porsche – Audi
Roger Burdick first acquired the Volkswagen, Audi and Porsche franchises in Cicero in 1996, operating at a small, outdated site on Route 11 – near the location of the new McDonald’s. New dealerships were constructed in Driver’s Village in 2003, with a new Volkswagen store and a combined Porsche/Audi dealership. Thanks to the loyal patronage of customers throughout the Central New York area, all three stores will celebrate their 20th anniversary celebration throughout 2016, including an event at the all-new Porsche of Syracuse in late Spring. They look forward to including the CNY community in the celebration.
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Speach’s Family Candy Shoppe
A sweet, family-owned tradition prospers
Sarah Hall
Michael Speach, Jr., stands with some of the wares available at Speach’s Family Candy Shoppe, located at 2400 Lodi St., Syracuse. By Sarah Hall
Speach’s Family Candy Shoppe is a true family business in all senses of the word. “I have one customer, we did her anniversary party and her daughter’s birthday party,” said owner Michael Speach, Jr., who is the fourth generation of his family to run the store. “We did her daughter’s sweet 16, then her bridal shower and her baby shower. Now the daughter has a daughter, and we’re doing her birthday parties. It’s neat that we get to be a part of that family tradition.” Speach’s great-grandfather, who Americanized his name from Michele Spicciati to Michael Speach, founded the candy shop in 1920, two decades after emigrating to the U.S. from Italy. He learned the candy-making trade while working for Syracuse-based Coughlin Brothers Candy Company, where he started in 1903. Speach opened M.
Speach Candy Company on property he owned at 924 N. Townsend St., which also housed a grocery store and five apartments. Speach was quite the entrepreneur, having also started a small farm, a butcher shop and an ice cream wagon. It was the candy shop that stuck, though, surviving a fire, a move to Cortland and a relocation back to Syracuse, where the Speach family sold the candy out of their home until World War II. For a number of years, Speach Candy remained quiet, until Michael Ernest Speach and his wife, Susan, found his grandfather’s old recipes and started making the candy again out of their home. They reopened the old family business in 1984, first on Burnet Avenue, then moving to Liverpool 10 years later, then back near its beginnings to a building the family owned at 2400 Lodi
St., where the shop still stands. In 2007, Speach Candy came close to closing its doors when Michael and Susan Speach found themselves at a crossroads. “My parents came to the decision that they were either going to close the store or sell it,” said Michael Speach, Jr., who had moved to New York City to pursue a career in theater design. But his chosen field wasn’t what he had hoped. “I hated it. So I came home and took over.” Now, 96 years after Speach Family Candy Company first opened its doors, the company is still small, with just 10 employees, and Speach, Jr., intends to keep it that way. “We can’t be this faceless, monster corporation,” he said. “Some people need hundreds of pieces, but some only need 15. We can do that. We’re small enough.” Speach’s
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Imagine
Jason Gabak
Father and daughter Joe and Sarah Panzarella have made Imagine a thriving business in Skaneateles.
‘Funky old business’ going strong after 24 years
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BY Jason Gabak
t was in November of 1992 that Imagine first opened its doors at 8 E. Genesee St in Skaneateles. The business began with the vision of Joe Panzarella. He and his wife Jane chose to leave Long Island and move upstate, focusing on creating early American brooms and then expanding into other items. Before long, Panzarella was ready to open a retail space. Panzarella’s daughter, Sarah, picks up the story. “The space at 8 E. Genesee St. became available,” Sarah said. “Dad said he might be interested.” This proved to be a fateful decision, as the business has grown from what Panzarella describes as a “funky old business with a metal cashbox” to an arts and crafts gallery with more than 100 artists with work on display and several employees along with family
members that keep things running smoothly. After 18 years at the 8 E. Genesee St. location, Imagine moved several doors down to 38 E. Genesee St. when its original site was set for reconstruction. But this proved to be a benefit, as it allowed the Panzarellas to expand on what they had already established and add more floor space to highlight even more artists and their work. It is the wide variety of everything from ceramics to glassworks to paintings that Sarah believes makes Imagine unique. “We have something for every price point,” Sarah said. “A teenager can come in here and find a gift.” Imagine is well positioned and Sarah said has been fortunate to weather the ups and downs of the economy in recent years and with the support of both the local community and the numerous visitors that come to Skaneateles, has
been able to thrive. At its core, Imagine is a family business, and Panzarella recently handed the reins over to Sarah. While he is still involved with the operation, Panzarella is now ready to focus on spending more time with family and gardening, skiing and other hobbies. Sarah, who grew up with Imagine as part of her life, earned a Bachelor of Fine Arts degree from Syracuse University and is looking forward to taking the business into the future, while still focusing on what has made it successful in the first place. “I’m excited,” Sarah said. “This is my first official year running the business. We have always been family owned and my dad is more retired now, but we are still a family business and I am excited to bring in some new ideas and expand a little on what we offer and I’m looking forward to everything we are going to be doing.”
16 l Eagle News
PROGRESS 2016
Feb. 17, 2016
Family company has offered quality customer service for almost six decades BY HAYLEIGH GOWANS
DeWitt Cleaners, at 3550 Erie Boulevard in DeWitt, has been going above and beyond customer expectations when it comes to laundry service since 1948 — and they hope to continue to do so for the foreseeable future. DeWitt Cleaners, LLC. was established in 1948 by Fred Sauerbrey and Les Kienzle, former workers at the Prosperity Company, a manufacturer of commercial laundry and dry-cleaning equipment in Syracuse. Sauerbrey and Kienzle purchased the property in DeWitt when it was just a twolane road to establish a state-of-the-art dry cleaning facility. Since then, the company has stayed in the family and Sauerbrey’s grandchildren, Kevin Foran and Debbie Diederich now own and operate the business. “We believe in keeping the customers happy and offering a quick turnover with the quality they deserve when they put their trust with us.” said Foran. Although the cleaning business has changed considerably over the years — such as the work attire changing from a more formal to a casual fashion to new industry standards in using environmentally friendly cleaning products— there are still remnants of the facilities from when it originally opened, as some of the original cleaning machines and presses from the opening in 1949 are still in
Speach’s
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DeWitt Cleaners
HAYLEIGH GOWANS
Kevin Foran and Debbie Diederich, owners and operators of DeWitt Cleaners, stand at the front counter of their business. use. explained that many of the employees are The staff at DeWitt Cleaners has gotten to treated like family, and come back to work know many of their customers, and many during school breaks or when they need have become regulars. Foran said the location extra cash. Many of the employees have been has proven to be useful because it is a short with the business for 20 or more years, said stop for many professionals in the eastern Foran. suburb area on their commute to and from Although the dry cleaning business will work. continue to evolve, the owners are confident “Our customers are the best. We’ve gotten they will keep going strong for a long time. to know many of them over the years and “First things first, we want to continue to create a rapport. A lot of them we see two to provide quality service to our customers,” three times a week,” said Deiderich. said Foran. “We’ve shown to be able to keep Currently, the business has 25 to 35 up with the industry and will continue to employees, both full and part-time. Deiderich strive for that in the future.”
From page 14
Speach, a Liverpool native, said he sees part of his responsibility as a small business as supporting local charities. “Basically, the community is what supports us. We have to give back,” he said. “There are a lot of local charities that have an important place in my heart. This year, I did a program where a portion of our sales went to five different local charities. I called it our ‘Buy to Benefit’ program. It was a big success.” Indeed, it is the community and the store’s loyal customer base that has allowed Speach’s to survive and even thrive for nearly a century.
“The majority of our advertising is through word of mouth,” he said. “We have a lot of return customers. We pride ourselves on our customer service, as well as the uniqueness of our products.” The store is looking to expand the reach of those unique products, which include chocolate-dipped potato chips, dozens of flavors of brickle (Speach’s version of chocolate bark) and peanut butter pretzel pillows. Speach said the company is looking to expand its wholesale business to retailers. The shop also recently launched an app, and, after a recent wine tasting event, they’re
looking to do more such events pairing their top shelf truffles with wines, particularly from local vineyards. And Speach said he’s always willing to accept suggestions and ideas from customers. “They’ll suggest something to us, and we’ll take a look at that in our research and development or when we’re making new products. That’s why we ask them to send ideas to us via email or on our website,” he said. “They have great ideas. They’re the backbone of our business.”
PROGRESS 2016
Feb. 17, 2016
Eagle News
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Customer service is key at Hudson & Mowins By Ashley M. Casey
Since 1946, Hudson & Mowins has made its name in Baldwinsville as a familyowned auto repair shop with strong connections to its customers. Although a lot has changed in their industry, third-generation owners Greg and Cathy Hudson have kept the founders’ vision alive. “We have stuck with the same ethics [Greg’s] father and grandfather used,” said Cathy Hudson, secretary and treasurer of Hudson & Mowins. Her husband, Greg, is president of Hudson & Mowins. Cathy said they pride themselves on honesty and loyalty to their customers. They rely mostly on wordof-mouth to generate their customer base. “When you live in a small
town, you’ve got to treat people right because word gets around,” Cathy said. “We still have customers come in that Greg’s grandfather [co-founder Gates Hudson] used to have,” she added. “They’re very few, but it’s nice to see them.” Caring for the customer is important to Hudson & Mowins. They provide a lounge for people to wait for their cars, and 12-and-a-halfyear-old Welsh Terrier Ally is always up for a friendly pat. “Customers expect to see her,” Cathy said. “They’ll just swing in to get their Ally fix.” This year, Hudson & Mowins celebrated the 100,000th customer since Greg and Cathy took over the business in 2002. “It felt like a lot of work,” Greg said of reaching the
Photo by Ashley M. Casey
The staff of Hudson & Mowins pose outside the shop. From left to right: Scott Polmanteer, Chris Racha, Fred Mathieson, Greg and Cathy Hudson (holding Ally the Welsh Terrier), Ron Fitzgerald and Rich Stonecypher. milestone. “The gentleman that came in — his repair was at no charge,” Greg said. “We didn’t advertise it. [We just said,] ‘We should do something.’”
Communication is key at Hudson & Mowins, both with customers and with employees. “Our technicians talk Hudson & Mowins
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18 l Eagle News
PROGRESS 2016
Feb. 17, 2016
Business caters to the ultimate cat lover By Ashley M. Casey
When Bill Donaghey retired from his job as an auditor for the U.S. Postal Service, he found himself “a bit idle,” said his wife, Barb. At the time, Barb worked in a local pet shop, so she asked her husband to build some furniture for cats — scratching posts, perches and the like. The Donagheys took their crafts on the road to cat shows all over the East Coast and then founded a storefront in the village of Baldwinsville. Located on Oswego Street in the village of Baldwinsville, The Nantucket Cat features treats and toys for cats and swag for their owners, too. Barb makes toys filled with catnip, and the shelves are filled with colorful Laurel Burch accessories, leopard print galore and feline-inspired ceramics and jewelry made by local artisans. The centerpiece of the business is Bill’s handmade furniture, which can be as elaborate as multistory “cat condos.” The Donagheys source their lumber and carpet locally and specially order cedar from northern Ontario and Brazilian rope via a company in Pennsylvania to avoid materials with preservatives that are harmful to cats. “What built the business was cat furniture. It’s unusual because it is solid-wood construction; most competitor product is much more lightweight,” Barb said. Twelve years in, The Nantucket Cat has built a strong customer base of “crazy cat ladies” — and “crazy cat gentlemen,” too. “A lot of men are major lovers of cats and owners of cats, which surprised me when I entered the business,” Barb said. Exclusive to The Nantucket Cat is a line of ties emblazoned with the phrase “Real men love cats.” Barb said the small business climate in Baldwinsville is on the upswing. “I’d love to see more foot traffic in the village, and you need more storefronts for that, which is happening,” she said. In addition to selling products made by local artisans, Barb said she is glad
The Nantucket Cat
49 Oswego St., Baldwinsville thenantucketcat.com; 638-1981 Owners: Barb and Bill Donaghey
Ashley M. Casey
Barb and Bill Donaghey have operated The Nantucket Cat in Baldwinsville for 12 years. The centerpiece of the business is Bill’s handmade cat furniture. to collaborate with the neighboring businesses on events such as Au Chocolat, an annual tour of shopping and chocolate in the village. “That is just amazing to happen in a small town,” Barb said. “It’s just such a pleasure for people.” As for the name of the business, the Donagheys snagged it from the “Nat, Nat, the Nantucket Cat” book series by Peter Barnes and Cheryl Shaw Barnes. Barb said the “windswept and out-to-sea” island of Nantucket, Massachusetts, reminds her of her native Scotland. “It rings special,” she said of the name.
Employees: two In business for 12 years; eight years at current location
PROGRESS 2016
Feb. 17, 2016
Eagle News
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Longley Dodge/Ram offers Expresslane service
*Additional $1,000 off for returning lease customers. Retail purchase only/ Print a $500 Trade-In Voucher online at LongleyDodge.com. Offer ends 8/1/11. *Additional $1,000 off for returningeverything lease customers. Retail purchase only/ Print aÃß $500 Trade-In Voucher online at LongleyDodge.com. Offer Oends 8/1/11. Business Link dealer services HEAY C>ESQ6P 9NHC HPW6;H O =0EE>20A 4A0Y O 20A5W>EPT>AA6 O C6X>4H 2011Dodge Grandvehicles Caravan Dodge Journey from2011 family toDodge commercial Grand Caravan 2011 Dodge Journey ;H" 0AA 2011 |Ã Ã CSPQ
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Special APR APR up to #12709, 0KN ~ } #12905,FOR Express pkg., 2.4 liter 4 cyl. engine / a 60 mos.APR Special Ê| x} : P~lhqav 0KN up toAPR new program, with in lieu of rebates 60 mos. Special 5CT HN 0KN ~ } Û x} : APR ³ full stow & go, rear A/C, q{ vql }m lfa l: 60inmos. popularFOR equipment, lieu Special of rebates APR LEASE everything from in lieu of rebates + tax, title & reg. + tax, title & reg. $ $ Kv Pa l Û x}{ o }{ 5}jnl 5au} a |Ãà 5}jnl Eq }in =la lieu ofKun: rebates 26,830 23,790 MSRP MSRP training to a new lift, Ê| x}{ o +}{tax, 5}jnl title 4avqfl & ó||| + tax,KW³title reg. qv ³ 04 reg. H99 Ã| q{ho ollv³ KA³ & h q l³ Û x}{ o }{ 5}jnl 0 l{nl equipment and CPNK Ê| x}{ o }{ 5}jnl ?} {l SEVERAL AT ׳||| ß QH 4=HHP6 APR up to APR up to tools. Their Ê| x}{ o }{ 5}jnl ; a{j 4a a a{ m} ~ } 36 Months a oq ~ qhl72 mos. Special APR THIS PRICE! H99 x}{ o }{ 5}jnl Eq } 60 mos. 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PROGRESS 2016 48344_5
20 l Eagle News
Feb. 17, 2016
Bill Rapp Superstore opens new showrooms, offers Express Service
Submitted photo
Bruce and Brian Rapp are pictured with Subaru Concierge Sarah Lucio.
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By Jennifer Wing
ill Rapp Superstore recently opened up a new showroom at its dealership on Burnet Avenue in Syracuse. Known for being the top Subaru seller in Central New York, the dealership also sells Buick and GMC vehicles, offers car loans and financing, a certified service department and full selection of Subaru, Buick and GMC parts and accessories. A family-owned business in its 61st year, Bruce Rapp is carrying on the legacy begun by his father, Bill Rapp, Sr., along with his son, Brian Rapp. “I brought my son Brian into the business after buying out my brother,” Rapp said. “Soon after that, we decided that the Nissan line didn’t fit for us, and we moved Subaru into the former Nissan facility, which we upgraded and added many improvements to create what we believe is the finest Subaru facility in Upstate New York.” They also have created a pre-owned Superstore, featuring at least 400 pre-owned cars in stock that are all makes and models. “We are very proud of the detail we give used cars before they make it to the retail lot,” Rapp said. “We are all about serving the customer and giving them the best vehicles at the best price, and that lineup includes the fastest-growing car company in the U.S. Subaru has the highest ratings for quality, reliability and safety with all-wheel-drive that is perfect for this area.” Also new at Bill Rapp Superstore is Express Service, offering Subaru customers the convenience of a lube, oil and filter or tire change service in an average of 30 minutes. “We’ve added a lot of amenities as well, including complimentary beverages and a concierge who caters to customers in service and sales,” Rapp said. “It’s all about enhancing the customer’s experience.” For more information on Bill Rapp Superstore, visit billrapp. com, call (800) 887-7277 or find them on Facebook.
PROGRESS 2016
Feb. 17, 2016
Eagle News
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Northside Collision celebrates 42 years in CNY Five locations, more than 125 employees
Northside Collision is celebrating its 42nd year in business in Central New York. Gary Bell and George Pontello opened the original location in a rented building on North State Street in Syracuse in 1974. George was killed in 1977 in a tragic automobile accident. Northside is now owned by President Scott Jones and CEO Gary Bell; they currently have five Central New York locations and over 125 employees. Four decades of success are attributed to treating every customer with honesty and integrity while producing a quality guaranteed repair. Their staff are all dedicated to being friendly, helpful and professional. Their training programs are second to none in our industry from front office, technicians and management. The focus is on providing a great experience for their valued customers Northside has direct repair relationships with most insurance companies. These relationships allow a streamlined approach to the repair process and customers are pleased
Pictured is Northside Collision’s DeWitt location. with the process since the insurance company and Northside Collision are working together to provide a guaranteed repair and a favorable experience rather than an adversarial one, says Bell. Northside locations are I-Car Gold Class Certified, which means the company’s technicians have undergone extensive training and certifications in all phases of collision repair. Each facility uses the latest technology available for diagnostics and collision repair. They converted to water based, green, environmentally friendly paints from BASF in 2011, Bell said. Jones, who has been with the company for 29 years, said Northside has become the premier collision repair facility in Upstate New
submitted photo
York. “If you take care of customers they keep coming back,” he said. Northside is now repairing vehicles for three generations in some families. Many customers that had their vehicles repaired in the 1970s when the company was started are still returning, as well as their children and grandchildren, for vehicle repairs. The Camillus location, built in 1999, has completed a significant renovation. A second “state of the art” spray booth has been installed and additional work bays were added Northside Collision offers loaner vehicles, and rentals on site. You can find a Northside Collision location near you at northsidecollision.com.
Proudly Serving You Since 1974
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75 East Genesee Street
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www.northsidecollision.com Cicero
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Rt. 57 & John Glenn Blvd.
622-5678
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509 Hinsdale Rd.
484-4448
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6881 Manlius Center Rd.
437-1111
22 l Eagle News
PROGRESS 2016
Feb. 17, 2016
Butch’s Automotive committed to customers, community
T
he success story of Butch’s Automotive repair shop is a true example of how hard work, dedication to excellence, and a commitment to customers and community pays off. A long-standing and loyal resident of Liverpool, Butch Strutz has worked for and supported the residents and business owners of Liverpool and Central New York for over 40 years. Generations of families, many of whom have become close friends, have returned his loyalty by continuing to bring their vehicles to Butch and his technicians for service, parts and advice year after year. Butch started his career working on automobiles as a teenager,
Here is what just a few satisfied customers had to say about their experience at Butch’s Automotive: “I got stuck with my truck trying to help someone. I bent my mudflap so it was rubbing on the tire. I drove straight to Butch’s and five minutes later I was on my way. They know what customer service is all about. Thank you! Nice to have a mechanic you can trust.” — TERRY M. in Syracuse “Took car in for front end noise. Butch’s replaced front sway bar links. Reasonable repair done in a timely fashion. I take my car to Butch’s because they don’t fleece you. They do only what needs to be done and they do it well. Nice to have a mechanic you can trust to take care of your car and your bank account at the same time.” — JAMES W. in Syracuse “Accurate diagnosis and highly competent repair. No nonsense just efficient and fairly priced work. This is the best auto repair in the area. They know what customer service is all about.” — Bill T. in Syracuse
Hudson & Mowins
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directly to the customer. There’s no miscommunication and the customers love it because they actually get to talk to the person who worked on their car,” Cathy said. Cathy said the technicians Hudson & Mowins are highly trained professionals, and they experience little turnover. “We find good people, we treat them right, and they reciprocate,” she said.
pumping gas at Hill Brothers Service Center on Buckley Road in Liverpool. He also worked on cars for friends in his own garage, and helped out for many years on the pit crew for local racing legend, Jimmy Shampine. He opened his first repair shop in the early 1970s in the village of Liverpool, expanded to a garage on Old Liverpool Road, and finally moved to Old 7th North Street at Exit 25 right off I-81, where his bright blue shop buildings have been open for business since 1985. Butch’s Automotive continues to provide exceptional customer service, and he and his professionally trained auto technicians ensure that all services, repairs, equipment and parts are top quality. A proud member of the Napa Auto Care Community, they are always looking for the best ways to provide quality car and truck repair at competitive prices. “We are aware that time is a concern for our customers,” said Strutz. Butch’s Automotive is known for being able to return your vehicle to you repaired correctly the first time, eliminating return visits for the same problem. Butch’s Automotive and Transmission has the most updated equipment for the best service and repair of all your vehicle needs. “We also make sure that we keep up on the most current advances in auto repairs by requiring continual education for our technicians.” If you want a local automotive shop you can trust, call Butch’s Automotive today at 315-472-6360. Conveniently located at 303 Old 7th North St. in Liverpool. Check them out on the web at butchsauto. net and on Facebook.
From page 17 “They are all definitely family. Those are my brothers out there. When you work with them all day, you develop that relationship.” Hudson & Mowins is continuing its mission of green business. In addition to emphasizing paperless communication and heating its facilities with a furnace powered by used motor oil, the business has had solar panels installed on the roof.
“On a nice, sunny day, 75 percent of our electricity comes from solar panels,” Cathy Hudson said. Since their September 2011 installation, the panels have fulfilled an average of 30 percent of Hudson & Mowins’ annual power needs. “It’s all part of everybody’s responsibility to take care of Mother Earth,” Cathy said.
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March Brake Special Free brake pads with brake service. $100 saving per axle. Most vehicles Coupon required or mention where you saw it.
Exp. Date 3/31/16
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Cars - Trucks - RVs
Imports and Domestics
Ask About Our Customer Appreciation Club!! Convenient Location Off Route 81 at 303 Old 7th North Liverpool. Just 5 Minutes From Downtown
(315) 472-6360 butchsauto.net
$
MSRP 31,390 - #8457F
299
mo. 36 mos.
319
mo. 36 mos.
* MSRP 39,040 - #9797T
$
2016 RAM lease for
$
299
mo. 36 mos.
*
lease for
2016 Jeep Grand Cherokee
Leases are for 36 mos. 10k miles per year, 1st payment, tax + DMV due upon delivery. All rebates applied. Expires 2/29/16.
MSRP 25,500 - #8490G
mo. 36 mos.
*
2016 Chrysler Town & Country Van
* $
289
2016 Chrysler 200 lease for
THE NAME TO KNOW IN OSWEGO • www.leonshapiro.net
CALL 343-6194
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SHAPIRO MOTORS
Serving Central NY Since 1939
UNCLE SHAPIRO WANTS YOU!
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