1 Passenger access 2 Cashier’s desk 3 Fire fighting equipment 4 Passenger access 5 Robot control terminal 6 Blow Out Preventer 7 Helm controls 8 Traffic warning displays 9 Oil refinery equipment 10 Monitoring equipment 11 Emergency vehicles 12 Barcode printer 13 Passenger access 14 Instrumentation
Issue 16 / 02.2011
MARKET NEWS
Market News 16 : 1
Essen municipal transport provider EVAG specifies passenger door access controls from EAO Company Profile Customer: EVAG - Essen local transport authority Application: Passenger access controls Ace code: 3520 EAO Products:
Success story Customer priorities uniformly defined passenger door controls which can easily be operated by all users including the disabled. ■■ Reliability and long service life in all weather conditions. ■■ Clear,
Series 56 passenger access switches
Technical contact:
Detlev Groß
Tel. +49 201 443466
Why did EAO win? ■■ EAO offered a proven product, the Series 56. With millions of existing installations, it’s the world leading design for these applications. ■■ TSI/PRM compliant for easier operation by less able-bodied people. ■■ Offers a service life of between 10 - 15 years in optimal operating conditions. Customer approval: Yes
Market News 16 : 2
Global supermarket chain ALDI chose EAO to develop control panel for cashier’s desk Company Profile Customer: Aldi - International food and produce retailer with more than 1,750 branches worldwide Application: Cashier’s desk control panel Ace code: 3001 EAO Products:
Success story Customer priorities secure, reliable solution that integrates within cash desk application. ■■ Knowledgeable company who would collaborate with ALDI’s engineering office and its partners. ■■ Capable project management for coordinating sub-supplier assembly. ■■ Robust,
HMI System comprising: Series 71 actuators and contact blocks, stainless steel panel, PCB
Technical contact:
Wolfgang Albiez
Tel. +49 2164 949515
Why did EAO win? ■■ Developed an intuitive, user-friendly control panel with superior quality components. ■■ Clearly demonstrated EAO’s expertise, innovation and efficiency. ■■ Offered high levels of customer support. Frequent on-site visits to get a clear understanding of the application environment. Customer approval: Yes
Market News 16 : 3
Fire protection experts Fogtec chose EAO’s custom-built intelligent touchscreen display Company Profile Customer: Fogtec - Specialists in fire fighting technology, particularly land-based water mist systems Application: Service panel for Fogtec fire protection systems. Ace code: 3120
Success story Customer priorities touchscreen controls. No switches. ■■ Environmentally sealed to IP65 and heat resistant. ■■ Plug ‘n’ play integration with wider system through Canbus protocols. ■■ Intelligent
EAO Products: Custom-bult touch screen display CanOpen module
Why did EAO win? ■■ EAO’s reputation within the field of HMIS development. ■■ Quality of technical support from EAO’s HMIS department.
Technical contact:
Wolfgang Albiez
Tel. +49 2164 949515
Customer approval: Yes
Market News 16 : 4
Train refurbishment specialist Nedtrain specifies EAO’s Multi-Tone Sound Module Company Profile Customer:
Success story Customer priorities volume sound module capable of emitting 85dB at 1 metre min. ■■ Must fit within existing recess. ■■ Requires a complete solution including customer-specific stainless steel bracket. ■■ High
Nedtrain Application: Train departure signal. Ace code: 3520 EAO Products: Multi-Tone Sound Module
Technical contact:
Bart de Mooij, Sales Engineer)
Tel. +31 6 51523072
Why did EAO win? ■■ Able to guarantee 104dB at 10cm, which met Nedtrain’s requirements. ■■ Customised the product with special, non-standard tone sequences. ■■ Special software was created to imitate the sound of the whistle of the train guard. ■■ Excellent customer service and quick response times. Customer approval: No
Market News 16 : 5
Automation technology experts Sigmatek relies on EAO emergency-stops for critical shutdown
Company Profile Customer: Sigmatek - They ‘research, develop, produce and distribute automation technology’. Application:
Success story Customer priorities quality, robust build. ■■ Foolproof operation. ■■ PCB mount. ■■ High
Robot control terminal Ace code: 2825 EAO Products: Series 84 Emergency-stop
Why did EAO win? ■■ Wide range of products with well supported technical information. ■■ Quality of technical support. ■■ Supported customer with all requests in accordance to their production needs.
Technical contact:
Helmut Bergmann
Tel. +43 2168 63434
Customer approval: No
Market News 16 : 6
Deep sea instrumentation experts Sonardyne depends on EAO controls for critical BOP application Company Profile Customer: Sondardyne - Specialists in the use subsea acoustic positioning and communications technology Application: Acoustic BOP (Blow Out Preventer) controller system Ace code: 3320 EAO Products: Series 04 illuminated switch
Success story Customer priorities The BOP (Blow-Out Protector) is used to close off subsea wells when other control is lost. EAO’s switches are of critical importance. ■■ Tactile feedback. The switches work dependently - one can only be operated if the other already has. ■■ Visibility of illumination. The units are sometimes used in poor light conditions. ■■ Reliability.
Series 04 flap-guard
Technical contact:
Darren Preston
Tel. +44 01444 236000
Why did EAO win? ■■ Swiss reputation for high quality, totally reliable products. ■■ Design and suitability of Series 04 and flap-guard. ■■ Tactile feedback and illumination. ■■ Excellent customer support in the design-in phase. Customer approval: No
Market News 16 : 7
Leading boat yard Cantiere Se.Ri.Gi chose EAO rugged controls for Solaris yachts Company Profile Customer: Cantiere Se.Ri.Gi di Aquileia SpA Application: Helm controls Ace code: 3511 EAO Products:
Success story Customer priorities seal to IP67 against water and dirt ingress. ■■ Clarity and brightness of interface. ■■ Aesthetically pleasing, ergonomic design to complement other helm controls. ■■ Environmental
Series 84
Technical contact:
Mauro Graziloli
Tel. +39 035871913
Why did EAO win? ■■ Offered the most appropriate switch with IP67 (front) sealing. ■■ Ability to provide engraved controls with high brightness LED illumination. ■■ EAO’s reputation for supplying superior quality HMI components to the luxury yacht market. Customer approval: Yes
Market News 16 : 8
Mobile traffic displays specialist Verdego B.V. benefits from EAO’s robust HMI controls Company Profile Customer: Verdegro B.V. Application: Mobile traffic warning displays Ace code: 3414
Success story Customer priorities controls for operating screen display and setting-up the display message. ■■ Robust IP65 switches for use in potentially harsh environments. ■■ HMI
EAO Products: Series 04
Technical contact:
Bart de Mooij, Sales Engineer)
Tel. +31 6 51523072
Why did EAO win? ■■ Offered a wide choice of product within a single range: pushbuttons, selector switches, emergency-stop switches from Series 04 range. ■■ Well established contact with the customer. Customer approval: Yes
Market News 16 : 9
Italian oil producer Tamoil Raffinazione SpA relies on EAO switches for refinery production equipment Company Profile Customer: Tamoil Raffinazione SpA - ‘Majoroperator in the European oil and gas industry’ Application: Control panel for production equipment Ace code: 3330
Success story Customer priorities quality product available. ■■ Shock resistant and sealed to minimum IP65. ■■ Flush mounting, positive tactile feedback. ■■ Protected against accidental use. ■■ Highest
EAO Products: Series 04
Technical contact:
Mauro Grazioli
Tel. +39 035 871.913
Why did EAO win? ■■ Offered the best quality product for this application. ■■ Provided high levels of expert, technical advice on the suitability of products. ■■ Supported the customer with all requests in accordance with their production needs. ■■ Offered a flap-guard to protect the controls. Customer approval: Yes
Market News 16 : 10
US instrumentation producer Everise uses EAO components for environmental monitoring equipment Company Profile Customer: Everise Analytical Application: ‘Home’ button for instrumentation and environmental monitoring equipment Ace code: 3312
Success story Customer priorities of use for their customers ergonomic, robust construction. ■■ Reputation of the company supplying them their components. ■■ Reliable supply through wide distribution network. ■■ Ease
EAO Products: R. Series momentary switch, blue ring illumination
Technical contact:
Steve Antoniou
Tel. +1 203-877-4577
Why did EAO win? ■■ Best fit according to their specifications. They were looking for a switch that was metal, illuminated, momentary, integral contact system and had the clean image they envisioned. ■■ EAO had the right product for the application. ■■ High levels of customer support samples were sent overnight with several colors; blue was selected. Customer approval: Yes
Market News 16 : 11
Emergency vehicles specialist Auto Umbau uses EAO’s innovative engraving techniques Company Profile Customer: Auto Umbau - A company that ‘supplies standard and bespoke solutions to customers who need to modify their vehicles’ Application: Ancillary equipment, emergency services vehicles Ace code: 3504 EAO Products:
Success story Customer priorities The customer needs to build control panels for different types of vehicle without changing the backend PCB configuration. ■■ High definition engraving. Switches are identified by unusual, intricate symbols. ■■ Reliability - switches must perform critical applications within emergency services vehicles. ■■ Modularity.
Series 71 actuators
Technical contact:
Howard Bristow
Tel. 01444 236000
Why did EAO win? ■■ EAO offered the modular Series 71 with its detachable contact block. The contact block is separately soldered to the PCB by a sub-supplier. The customer chooses the front actuator, LEDs and lenses according to the switch functions on each panel. ■■ Offered a silver aluminium engraved pushbutton insert; doesn’t wear off. Customer approval: Yes
Market News 16 : 12
Printing systems specialist Zanasi s.r.l chose EAO components for barcode printer Company Profile Customer: Zanasi s.r.l - ‘Industrial inkjet printing systems’ Application: Bar-codes printing machine Ace code: 3320 EAO Products: Series 18
Technical contact:
Mauro Grazioli
Tel. +39 035 871.913
Success story Customer priorities as I/O switch for high-level industrial printer. ■■ Fast, attentive service. ■■ Flush mounting, aesthetically pleasing design that looks good against stainless steel casing. Excellent tactile feedback. ■■ Suitability
Why did EAO win? ■■ Wide choice: offered several different suitable products including Series 18, R.Series and Series 44. ■■ Supported technical department during prototyping so the switch could be defined at the same time as the rear panel. ■■ Close customer support: dispatched samples quickly and pro-actively led the customer to the best solution. Customer approval: Yes
Market News 16 : 13
New SNCF refurbishment project Series 56 passenger access controls are ready for integration Company Profile Customer: SNCF - French National Railway Corporation Application: Passenger access Ace code:
Success story Customer priorities access must comply with TSI/PRM (Technical Specification for Interoperability for Persons with Reduced Mobility).
■■ Passenger
3320 EAO Products: Series 56
Technical contact:
David LeMadre
Tel. +31 1 64 43 37 19
Why does EAO hope to win? ■■ EAO offers a proven product, the Series 56. With millions of existing installations, it’s the world leading design for these applications. ■■ TSI/PRM compliant for easier operation by less able-bodied people. ■■ Offers a service life of between 10 - 15 years in optimal operating conditions. Customer approval: No
Market News 16 : 14
High-tech Holzworth Instrumentation uses EAO for RF Synthesizers Company Profile Customer: Holzworth Instrumentatiion - A global provider of ultra low phase noise RF Synthesizers, Phase Noise Test Systems and Components Application: On/Off power switch. Ace code:
Success story Customer priorities of use for their customers ergonomic, robust construction. ■■ Reputation of the company supplying them their components. ■■ Reliable supply through wide distribution network. ■■ Ease
2950 EAO Products: Series 71, Series 61
Technical contact:
Steve Antoniou
Tel. +1 203-877-4577
Why did EAO win? ■■ Versatile contact block system allowed them to have one front-face but different contact configurations for different applications. ■■ Components manufactured in Switzerland: ‘A superior switch for the money’. ■■ Knowledgeable sales reps in the EAO product line. ■■ 3D drawings at eao.com made the switch selection process far easier. ■■ Fast response times to sample request Customer approval: Yes