D e c / P e r io d 1 0 2 0 1 3 - 1 4
D o m e s tic N o is e C o m p la in ts : A v e r a g e tim e ( h o u r s ) b e tw e e n c o m p la in t a n d s ite v is it ( A n tis o c ia l B e h a v io u r A c t) A c tu a l (2 0 1 2 )
P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 0 8 /0 9 0 0 0 0 0 0 0 0 0 0 0 0
.4 .6 .4 .5 .5 .6 .7 .6 .6 .7 .6 .7
2 0 0 9 /1 0 0 0 0 0 0 0 0 0 0 0 0 0
.8 .8 .9 .6 .6 .7 .6 .5 .8 .7 .5 .6
2 0 1 0 /1 1 0 0 0 0 0 0 0 0 0 0 0 0
.8 .9 .7 .7 .7 .6 .8 .9 .8 .9 .8 .9
2 0 1 1 /1 2 0 0 0 1 1 1 1 0 0 0 0 0
.8 .9 .7 .0 .0 .4 .0 .9 .9 .9 .9 .6
2 0 1 2 /1 3 0 1 1 0 1 0 0 0 0 0 0 0
.6 .1 .0 .5 .3 .5 .8 .6 .8 .6 .7 .8
2 0 1 3 /1 4 0 0 0 1 0 0 0 0 0
.6 .9 .9 .0 .5 .5 .5 .6 .9
A c tu a l (2 0 1 3 )
1 .4 1 .2 1 .0 0 .8 0 .6 0 .4
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
Im p r o v e m e n t A c tio n
N a r r a tiv e In d ic a t o r d r iv e n b y s e r v ic e r e q u e s t s r e c e iv e d
M ay
0 .0
Apr
0 .2
N one
2 of 19
T r a d in g S ta n d a r d s C o m p la in ts : P e r c e n ta g e o f c o n s u m e r c o m p la in ts c o m p le te d w ith in 1 4 d a y s A c tu a l (2 0 1 2 )
6 6 5 6 6 6 7 6 5 6 7 8
8 6 9 2 0 8 4 9 4 4 4 0
.1 .2 .5 .3 .7 .0 .2 .4 .2 .5 .5 .2
% % % % % % % % % % % %
7 7 6 7 8 7 8 8 9 8 7 7
4 8 5 8 3 7 3 2 1 1 9 4
.4 .8 .9 .0 .8 .1 .3 .4 .2 .6 .1 .0
% % % % % % % % % % % %
6 5 7 6 7 5 5 6 6 8 8 6
5 2 3 9 5 8 3 8 3 4 0 6
.1 .2 .9 .4 .5 .8 .4 .9 .6 .1 .0 .7
% % % % % % % % % % % %
5 9 7 7 7 7 7 7 6 8 8 7
9 0 8 4 2 8 8 3 7 2 6 6
.6 .2 .5 .6 .1 .9 .9 .8 .2 .1 .3 .4
% % % % % % % % % % % %
2 0 1 3 /1 4 6 6 8 8 7 6 7 8 6
9 0 2 4 6 9 3 3 7
.1 .3 .7 .7 .5 .4 .0 .3 .9
% % % % % % % % %
100 90 80 70 60 50 40 30 20
N a r r a tiv e
M ar
Feb
Jan
D ec
N ov
0
O ct
10 Sep
% % % % % % % % % % % %
2 0 1 2 /1 3
Aug
.8 .7 .6 .7 .3 .4 .4 .7 .9 .7 .9 .5
2 0 1 1 /1 2
Jul
4 1 8 7 6 0 2 2 7 2 4 9
2 0 1 0 /1 1
Jun
6 7 5 5 5 7 6 7 6 6 6 6
2 0 0 9 /1 0
M ay
Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 0 8 /0 9
Apr
P e r io d
A c tu a l (2 0 1 3 )
Im p r o v e m e n t A c tio n
3 of 19
B e n e fit A d m in is tr a tio n : A v e r a g e tim e ta k e n to p r o c e s s n e w c la im s a n d c h a n g e e v e n ts A c tu a l (2 0 1 2 )
P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 0 8 /0 9 1 1 1 1 1 1 2 1 1 1 1 1
6 3 5 3 4 6 0 6 6 9 4 3
.4 .8 .2 .2 .3 .6 .6 .3 .0 .4 .4 .1
2 0 0 9 /1 0 1 1 1 1 1 1
0 4 2 4 2 4
.1 .0 .5 .9 .4 .2 9 .4 1 3 .1 1 4 .9 1 2 .3 4 .3 1 0 .9
2 0 1 0 /1 1 1 1 1 1 1 1 1 1 1 1 1 1
4 0 3 2 3 8 6 5 3 6 3 1
.1 .5 .2 .1 .6 .1 .7 .6 .7 .3 .9 .9
2 0 1 1 /1 2 1 1 1 1 1 1 1 1 1 1 1
5 7 6 3 4 5 5 5 2 7 2
.6 .1 .3 .2 .1 .7 .6 .8 .4 .3 .1 9 .9
2 0 1 2 /1 3 1 1 1 1 2 1 2 2
2 6 3 7 0 8 5 4
.3 .2 .4 .5 .3 .6 .8 .2 0 .0 0 .0 8 .0 2 9 .5
2 0 1 3 /1 4 1 3 3 4 3 2 2 1 1
8 7 1 0 1 5 7 6 5
.1 .6 .4 .5 .8 .3 .0 .6 .3
A c tu a l (2 0 1 3 )
45 40 35 30 25 20 15 10
N a r r a tiv e
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
M ay
0
Apr
5
Im p r o v e m e n t A c tio n
F ig u r e s im p r o v e d f r o m p r e v io u s p e r d io d . W o r k c o n t in u in g t o e n s u r e f u r t h e r im p r o v e m e n t s .
4 of 19
B e n e fit A d m in is tr a tio n : P e r c e n ta g e o f c la im s p r o c e s s e d a c c u r a te ly A c tu a l (2 0 1 2 )
9 9 9 9 9 1 1 1 1
6 7 8 8 9 0 0 0 0
.8 % .5 % .7 % .8 % .4 % 0 .0 % 0 .0 % 0 .0 % 0 .0 %
100
80
60
40
20
0
N a r r a tiv e
M ar
.4 % .5 % .8 % .6 % .1 % .7 % .3 % .0 % 0 .0 % 0 .0 % 0 .0 % 9 6 .9 %
Feb
7 7 7 8 6 8 8 6
Jan
9 9 9 9 9 9 9 9
D ec
0 .0 % 0 .0 % 9 1 .0 % 9 6 .2 % 8 8 .3 % 9 3 .6 % 9 4 .2 % 9 4 .0 % 9 6 .3 % 9 8 .9 % 9 7 .5 % 9 7 .0 %
N ov
% % % % % % % % % % % %
120
O ct
.2 .9 .4 .6 .6 .6 .7 .7 .8 .0 .1 .1
2 0 1 3 /1 4
Sep
5 7 9 7 6 8 7 3 3 0 5 3
2 0 1 2 /1 3
Aug
9 9 9 9 9 9 9 9 9 9 9 9
2 0 1 1 /1 2
Jul
Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1
Jun
2 0 0 9 /1 0
M ay
2 0 0 8 /0 9
Apr
P e r io d
A c tu a l (2 0 1 3 )
Im p r o v e m e n t A c tio n
5 of 19
B e n e fit A d m in is tr a tio n : P e r c e n ta g e o f c la im s p r o c e s s e d w ith in 1 4 d a y s A c tu a l (2 0 1 2 )
P e r io d
2 0 0 8 /0 9
2 0 0 9 /1 0
Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 1 0 /1 1 7 8 9 9 9 8 7 8 8 8 8 7
8 8 2 4 3 9 7 2 5 0 3 7
.6 .7 .3 .4 .5 .1 .2 .4 .6 .1 .5 .9
% % % % % % % % % % % %
2 0 1 1 /1 2 8 8 9 8 7 7 8 8 9 8 9 7
6 0 1 5 9 9 1 5 0 1 0 9
.0 .0 .9 .8 .3 .1 .2 .0 .3 .2 .7 .9
% % % % % % % % % % % %
2 0 1 2 /1 3 8 8 8 7 6 7 6 7
1 2 6 0 5 1 3 2
.5 % .4 % .7 % .9 % .2 % .9 % .2 % .2 % 0 .0 % 0 .0 % 2 2 .8 % 2 6 .7 %
2 0 1 3 /1 4 1 2 3 3 3 3 2 5 5
9 6 7 5 3 9 8 4 1
.6 .7 .2 .6 .7 .8 .8 .3 .7
% % % % % % % % %
A c tu a l (2 0 1 3 )
90 80 70 60 50 40 30 20
N a r r a tiv e
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
M ay
0
Apr
10
Im p r o v e m e n t A c tio n
W o r k c o n t in u in g t o e n s u r e f u r t h e r im p r o v e m e n t s .
6 of 19
C o u n c il T a x : P e r c e n ta g e o f C o u n c il T a x r e c e iv e d . A c tu a l (2 0 1 2 )
% % % % % % % % % % % % %
1 1 2 3 4 5 5 6 7 8 9 9 9
0 9 8 7 0 3 8 7 6 4 1 2 4
.8 .8 .4 .1 .8 .7 .7 .8 .9 .0 .1 .6 .2
% % % % % % % % % % % % %
1 1 2 3 4 4 5 6 7 8 9 9 9
0 9 8 5 0 9 8 7 6 3 0 2 4
.8 .8 .4 .9 .9 .7 .6 .7 .6 .7 .7 .4 .3
% % % % % % % % % % % % %
1 2 2 3 4 5 5 6 7
1 0 9 8 5 4 9 8 7
.8 % .4 % .2 % .0 % .3 % .2 % .5 % .6 % .5 % 0 .0 % 9 0 .7 % 9 2 .0 % 9 3 .8 %
1 1 2 3 4 5 5 6 7 8
1 9 8 6 4 3 8 8 7 5
.4 .6 .5 .9 .1 .5 .8 .0 .2 .6
% % % % % % % % % %
90 80 70 60 50 40 30 20 10 0
N a r r a tiv e
Im p r o v e m e n t A c tio n
P e r io d 1 3
.8 .7 .2 .0 .0 .7 .7 .9 .8 .4 .0 .8 .1
P e r io d 1 2
0 9 8 7 5 9 8 7 6 5 1 1 4
P e r io d 1 1
1 1 2 3 4 4 5 6 7 8 9 9 9
P e r io d 1 0
% % % % % % % % % % % % %
P e r io d 9
.9 .5 .1 .7 .6 .3 .4 .5 .7 .2 .0 .8 .1
P e r io d 8
0 9 8 6 4 9 8 7 6 5 1 3 4
100
P e r io d 7
0 1 2 3
1 1 2 3 4 4 5 6 7 8 9 9 9
2 0 1 3 /1 4
P e r io d 6
1 2 3 4 5 6 7 8 9 1 1 1 1
2 0 1 2 /1 3
P e r io d 5
d d d d d d d d d d d d d
2 0 1 1 /1 2
P e r io d 4
r io r io r io r io r io r io r io r io r io r io r io r io r io
2 0 1 0 /1 1
P e r io d 3
e e e e e e e e e e e e e
2 0 0 9 /1 0
P e r io d 2
P P P P P P P P P P P P P
2 0 0 8 /0 9
P e r io d 1
P e r io d
A c tu a l (2 0 1 3 )
W o r k is o n g o in g t o r e c o v e r c o u n c il t a x a n d in c r e a s e t h e c o lle c t io n r a t e . T h e f ig u r e c a n n o t b e d ir e c t ly c o m p a r e d t o la s t y e a r a s it w a s a n e s t im a t e f o llo w in g a s y s t e m c o n v e r s io n .
7 of 19
In v o ic e s : P e r c e n ta g e p a id w ith in 3 0 c a le n d a r d a y s o f r e c e ip t. A c tu a l (2 0 1 2 )
% % % % % % % % % % % % %
8 8 8 8 8 8 8 8 8 8 7 8 8
5 8 6 2 6 5 8 3 5 9 1 6 8
.1 .4 .2 .0 .1 .1 .5 .2 .8 .8 .5 .7 .1
% % % % % % % % % % % % %
9 8 8 8 8 8 8 9 8 8 7 9 9
4 2 2 8 4 6 9 1 7 6 5 2 3
.1 .4 .4 .6 .3 .9 .7 .2 .9 .6 .0 .9 .4
% % % % % % % % % % % % %
9 9 9 8 8 9 9 9 9 8 8 9 9
0 0 2 8 7 1 1 4 1 9 1 4 4
.0 .0 .9 .6 .1 .7 .3 .5 .6 .7 .1 .1 .3
% % % % % % % % % % % % %
9 9 9 9 8 8 8 9 9 8
1 3 4 3 8 7 8 0 4 9
.3 .1 .1 .1 .7 .1 .9 .1 .1 .6
% % % % % % % % % %
90 80 70 60 50 40 30 20 10 0
N a r r a tiv e
Im p r o v e m e n t A c tio n
P e r io d 1 3
.8 .6 .5 .4 .2 .1 .6 .9 .6 .8 .0 .1 .2
P e r io d 1 2
7 3 6 1 8 0 5 2 7 3 7 5 2
P e r io d 1 1
8 9 8 8 8 8 7 8 8 6 4 8 8
P e r io d 1 0
% % % % % % % % % % % % %
P e r io d 9
.0 .8 .6 .5 .4 .6 .0 .6 .1 .9 .0 .4 .2
P e r io d 8
9 8 5 3 6 5 4 0 3 3 5 4 2
100
P e r io d 7
0 1 2 3
8 8 7 8 8 8 8 8 8 8 5 8 9
2 0 1 3 /1 4
P e r io d 6
1 2 3 4 5 6 7 8 9 1 1 1 1
2 0 1 2 /1 3
P e r io d 5
d d d d d d d d d d d d d
2 0 1 1 /1 2
P e r io d 4
r io r io r io r io r io r io r io r io r io r io r io r io r io
2 0 1 0 /1 1
P e r io d 3
e e e e e e e e e e e e e
2 0 0 9 /1 0
P e r io d 2
P P P P P P P P P P P P P
2 0 0 8 /0 9
P e r io d 1
P e r io d
A c tu a l (2 0 1 3 )
8 of 19
A ll S to c k : P e r c e n ta g e o f r e - le ts w ith in 4 w e e k s A c tu a l (2 0 1 2 )
% % % % % % % % % % % % %
4 3 3 3 3 3 3 3 2 2 2 2 2
5 5 7 8 3 2 2 1 9 9 6 5 6
.1 .0 .3 .0 .9 .8 .6 .0 .8 .0 .4 .2 .1
% % % % % % % % % % % % %
3 3 2 2 2 2 2 2 2 2 2 3 3
0 1 9 9 7 8 7 7 9 9 9 1 3
.6 .2 .4 .1 .9 .4 .1 .2 .4 .9 .4 .1 .5
% % % % % % % % % % % % %
6 5 5 5 5 5 5 5 5 5
0 7 7 9 8 8 7 7 8 7
.0 .3 .3 .2 .9 .4 .9 .8 .9 .6
% % % % % % % % % %
60 50 40 30 20 10 0
N a r r a tiv e
Im p r o v e m e n t A c tio n
P e r io d 1 3
.6 .2 .6 .6 .0 .3 .8 .1 .6 .7 .4 .6 .8
P e r io d 1 2
1 2 7 1 0 0 9 7 8 2 4 9 6
P e r io d 1 1
3 3 3 4 5 4 1 2 2 3 1 2 2
P e r io d 1 0
% % % % % % % % % % % % %
P e r io d 9
.6 .6 .8 .8 .1 .8 .9 .0 .2 .9 .7 .7 .8
P e r io d 8
8 2 9 9 3 1 0 0 1 9 7 6 6
70
P e r io d 7
0 1 2 3
4 4 3 3 4 4 4 4 4 3 3 3 3
2 0 1 3 /1 4
P e r io d 6
1 2 3 4 5 6 7 8 9 1 1 1 1
2 0 1 2 /1 3
P e r io d 5
d d d d d d d d d d d d d
2 0 1 1 /1 2
P e r io d 4
r io r io r io r io r io r io r io r io r io r io r io r io r io
2 0 1 0 /1 1
P e r io d 3
e e e e e e e e e e e e e
2 0 0 9 /1 0
P e r io d 2
P P P P P P P P P P P P P
2 0 0 8 /0 9
P e r io d 1
P e r io d
A c tu a l (2 0 1 3 )
T h e p e r c e n t a g e o f p r o p e r t ie s r e - le t w it h in 4 w e e k s in 2 0 1 3 / 1 4 is 5 7 .6 % w h ic h is b e t t e r t h a n t h e 2 0 1 2 / 1 3 e n d o f y e a r p e r fo r m a n c e o f 3 3 .5 % a n d b e t t e r t h a n t h e 2 0 1 1 / 1 2 y e a r e n d p e r fo r m a n c e o f 2 6 .1 % a n d b e t t e r t h a n t h e 2 0 1 0 / 1 1 p e r fo r m a n c e o f 3 1 .9 % a n d h ig h e r t h a n t h e 2 0 1 3 / 1 4 t a r g e t o f 3 3 % . A n a ly s is in d ic a t e s t h a t a p r o p o r t io n o f r e - le t s w h ic h m is s e d t h e 4 w e e k t a r g e t w e r e r e - le t in 5 t o 8 w e e k s ( 2 4 .7 % ) . A f u r t h e r a n a ly s is o f t h e 5 t o 8 w e e k b a n d s h o w s t h a t 9 .6 % o f p r o p e r t ie s w e r e le t in 5 w e e k s 6 .8 % in 6 w e e k s , 4 .8 % in 7 w e e k s a n d 3 .4 % in 8 w e e k s . T h e a v e r a g e t im e t o r e - le t a C o u n c il h o u s e in E a s t A y r s h ir e is c u r r e n t ly 4 7 .3 d a y s c o m p a r e d t o 6 3 d a y s a t t h e e n d o f 2 0 1 2 /1 3 , 6 8 d a y s a t th e e n d o f 2 0 1 1 /1 2 , 6 0 d a y s a t th e e n d o f 2 0 1 0 /1 1 , 4 6 d a y s a t t h e e n d o f 2 0 0 9 / 1 0 , 4 9 d a y s a t t h e e n d o f 2 0 0 8 / 0 9 a n d 4 8 d a y s in 2 0 0 7 / 0 8 .
9 of 19
H o m e le s s n e s s : N u m b e r o f p e o p le a s s e s s e d a s h o m e le s s o r p o te n tia lly h o m e le s s A c tu a l (2 0 1 2 )
25 43 17
45
9 1 1 0
25
6 1 1 3 1
40 35 30
20 15 10 5 0
N a r r a tiv e T p p o a 2 p
Im p r o v e m e n t A c tio n
P e r io d 1 3
4
7 8 7 3 1
P e r io d 1 2
1 1 1 2 2
0 9 7 6 7 6 4 4 5
P e r io d 1 1
4 4 2 3 3 3 3 3 3
0 2 6 3 0 2 0 8 6 8 5 5 0
P e r io d 1 0
5 3 4 4 5 6 4 3 4 2 3 3 4
9 4 8 3 9 9 5 6 7 4 1 1 3
P e r io d 9
5 4 6 6 4 4 4 4 4 3 5 4 5
0 2 5 4 9 1 6 5 3 7 2 8 6
P e r io d 8
7 4 5 4 4 5 4 4 5 2 3 6 7
50
P e r io d 7
0 1 2 3
2 0 1 3 /1 4
P e r io d 6
1 2 3 4 5 6 7 8 9 1 1 1 1
2 0 1 2 /1 3
P e r io d 5
d d d d d d d d d d d d d
2 0 1 1 /1 2
P e r io d 4
r io r io r io r io r io r io r io r io r io r io r io r io r io
2 0 1 0 /1 1
P e r io d 3
e e e e e e e e e e e e e
2 0 0 9 /1 0
P e r io d 2
P P P P P P P P P P P P P
2 0 0 8 /0 9
P e r io d 1
P e r io d
A c tu a l (2 0 1 3 )
h e le v e l o f h o m e le s s a s s e s s m e n t s u n d e r t a k e n is a f f e c t e d b y t h e le v e l o f r e s e n t a t io n s t o t h e H o u s in g O p t io n s T e a m . It s h o u ld b e n o t e d t h a t w it h a ll c a s e s r e s e n t in g a s h o m e le s s t h e r e is a p r o c e s s t im e la g . C u m u la t iv e a s s e s s e d a s h o m e le s s r p o t e n t ia lly h o m e le s s in 2 0 1 3 / 1 4 a r e 1 9 0 . T h e a v e r a g e n u m b e r o f h o m e le s s s s e s s m e n t s in 2 0 1 3 / 1 4 is 1 9 c o m p a r e d w it h 3 2 in 2 0 1 2 / 1 3 , 4 2 in 2 0 1 1 / 1 2 a n d 5 0 in 0 0 1 0 / 1 1 . A ll c lie n t s id e n t if ie d a s n o t b e in g h o m e le s s a t t h e t im e o f p r e s e n t a t io n a r e r o v id e d w it h in f o r m a t io n a n d a d v ic e t o p r e v e n t h o m e le s s n e s s .
10 of 19
H o m e le s s n e s s : P e r c e n ta g e o f r e p e a t h o m e le s s n e s s w ith in o n e y e a r A c tu a l (2 0 1 2 )
0 0 0 0 0 0 0 0
.0 % .0 % .0 % .0 % .0 % .0 % .0 % .0 % 1 2 .9 % 1 0 .0 %
12 10 8 6 4 2 0
N a r r a tiv e
Im p r o v e m e n t A c tio n
P e r io d 1 3
% % % % % % % % % % % % %
P e r io d 1 2
.0 .6 .7 .8 .1 .8 .9 .0 .0 .0 .0 .3 .9
P e r io d 1 1
0 5 3 2 8 2 2 8 0 0 0 9 5
P e r io d 1 0
1 0 .0 % 3 .3 % 1 3 .0 % 9 .3 % 8 .0 % 5 .2 % 7 .5 % 2 .6 % 4 .3 % 0 .0 % 2 .9 % 0 .0 % 1 0 .0 %
P e r io d 9
.9 % .7 % .6 % .0 % .2 % 1 1 .9 % 4 .3 % 1 0 .9 % 1 0 .6 % 2 .9 % 5 .9 % 7 .3 % 7 .5 %
P e r io d 8
4 3 4 5 4
14
P e r io d 7
0 1 2 3
1 0 .0 % 9 .0 % 7 .8 % 9 .9 % 1 0 .0 % 9 .3 % 9 .2 % 9 .8 % 1 0 .0 % 1 0 .3 % 9 .9 % 9 .5 % 9 .6 %
2 0 1 3 /1 4
P e r io d 6
1 2 3 4 5 6 7 8 9 1 1 1 1
2 0 1 2 /1 3
P e r io d 5
d d d d d d d d d d d d d
2 0 1 1 /1 2
P e r io d 4
r io r io r io r io r io r io r io r io r io r io r io r io r io
2 0 1 0 /1 1
P e r io d 3
e e e e e e e e e e e e e
2 0 0 9 /1 0
P e r io d 2
P P P P P P P P P P P P P
2 0 0 8 /0 9
P e r io d 1
P e r io d
A c tu a l (2 0 1 3 )
T h is f ig u r e f lu c t u a t e s t h r o u g h o u t t h e y e a r a n d c a n b e a f f e c t e d d is p r o p o r t io n a lly b y a r e la t iv e ly s m a ll n u m b e r o f r e p e a t e d h o m e le s s r e p r e s e n t a t io n s . In 2 0 1 2 / 1 3 t h e r e h a v e b e e n 1 3 r e p e a t h o m e le s s c a s e s . T h e c u r r e n t c u m u la t iv e r e p e a t h o m e le s s r a t e is 6 .8 % T h e c u r r e n t c u m u la t iv e r e p e a t h o m e le s s f ig u r e is lo w e r t h a n t h e 2 0 1 3 / 1 4 t a r g e t o f 7 % . H o u s in g t e a m s w ill c o n t in u e t o w o r k w it h t e n a n t s r e c e n t ly h o u s e d t o e n s u r e t h a t t h e y a r e a b le m a in t a in t h e ir t e n a n c ie s .
11 of 19
R e p a ir s : P e r c e n ta g e o f h o u s in g r e p a ir s c o m p le te d o n th e fir s t v is it A c tu a l (2 0 1 2 )
% % % % % % % % % % % % %
9 9 9 9 9 9 9 9 9 9 9 9 9
6 5 5 4 4 4 4 5 5 5 4 4 4
.2 .4 .0 .9 .6 .5 .2 .8 .9 .9 .9 .5 .6
% % % % % % % % % % % % %
9 9 9 9 9 9 9 9 9 9 9 9 9
6 6 7 3 5 6 6 5 5 7 4 6 6
.3 .4 .1 .7 .0 .1 .0 .3 .1 .2 .1 .0 .2
% % % % % % % % % % % % %
9 9 9 9 9 9 9 9 9 9
4 5 4 6 6 6 6 7 5 4
.7 .5 .3 .5 .3 .0 .5 .0 .8 .0
% % % % % % % % % %
90 80 70 60 50 40 30 20 10 0
N a r r a tiv e
Im p r o v e m e n t A c tio n
P e r io d 1 3
.5 .8 .4 .1 .9 .6 .9 .8 .0 .7 .5 .6 .2
P e r io d 1 2
3 2 2 3 2 3 4 2 3 4 3 3 3
P e r io d 1 1
9 9 9 9 9 9 9 9 9 9 9 9 9
P e r io d 1 0
% % % % % % % % % % % % %
P e r io d 9
.6 .6 .0 .8 .9 .2 .7 .2 .7 .2 .0 .4 .7
P e r io d 8
4 4 4 4 3 5 4 4 3 6 4 4 2
100
P e r io d 7
0 1 2 3
9 9 9 9 9 9 9 9 9 9 9 9 9
2 0 1 3 /1 4
P e r io d 6
1 2 3 4 5 6 7 8 9 1 1 1 1
2 0 1 2 /1 3
P e r io d 5
d d d d d d d d d d d d d
2 0 1 1 /1 2
P e r io d 4
r io r io r io r io r io r io r io r io r io r io r io r io r io
2 0 1 0 /1 1
P e r io d 3
e e e e e e e e e e e e e
2 0 0 9 /1 0
P e r io d 2
P P P P P P P P P P P P P
2 0 0 8 /0 9
P e r io d 1
P e r io d
A c tu a l (2 0 1 3 )
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S tr e e t L ig h tin g : P e r c e n ta g e o f r e p a ir s c o m p le te d w ith in 7 d a y s . A c tu a l (2 0 1 2 )
P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 0 8 /0 9 9 9 9 9 9 9 9 9 9 9 9 9
6 4 8 9 5 7 8 6 3 5 8 8
.7 .8 .8 .6 .9 .9 .7 .4 .4 .5 .0 .8
% % % % % % % % % % % %
2 0 0 9 /1 0 9 9 9 9
6 6 8 9
.7 % .9 % .3 % .8 % 1 0 0 .0 % 9 8 .4 % 9 6 .1 % 9 8 .8 % 9 8 .6 % 9 8 .9 % 9 9 .5 % 9 8 .9 %
2 0 1 0 /1 1 9 9 9 9 9 9 9 9 9 9 9 9
4 9 8 8 9 9 8 9 2 8 9 5
.8 .1 .7 .7 .1 .6 .2 .5 .1 .0 .6 .8
% % % % % % % % % % % %
2 0 1 1 /1 2 9 9 9 9 9 9 9 9 8 9 9 9
6 9 9 6 5 5 6 7 9 7 9 9
.8 .5 .2 .0 .9 .8 .5 .4 .0 .8 .7 .8
% % % % % % % % % % % %
2 0 1 2 /1 3 9 9 9 9 9 9 9 9 9 9 9 9
8 7 8 7 8 5 9 8 5 9 7 8
.0 .8 .0 .8 .5 .0 .1 .5 .4 .9 .6 .5
% % % % % % % % % % % %
2 0 1 3 /1 4 9 9 9 9 9 9 9 9 9
7 8 3 0 9 5 9 8 7
.6 .0 .1 .4 .7 .9 .0 .8 .8
% % % % % % % % %
A c tu a l (2 0 1 3 )
100 90 80 70 60 50 40 30 20
N a r r a tiv e
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
M ay
0
Apr
10
Im p r o v e m e n t A c tio n
T h e n u m b e r o f r e p a ir s c a r r ie d o u t d r o p p e d f o r t h e r e a s o n s t h a t it w a s a '3 w e e k m o n t h ' a n d t h e u n it f o c u s s e d o n t h e in s t a lla t io n o f C h r is t m a s d e c o r a t io n s . N e v e r t h e le s s t h e a n t ic ip a t e d d r o p in p e r f o r m a n c e w a s s lig h t ( 1 % ) e v e n w it h t h e n u m b e r o f f a u lt s 2 2 % h ig h e r t h a n t h e s a m e p e r io d la s t y e a r .
13 of 19
P la n n in g A p p lic a tio n s : P e r c e n ta g e o f h o u s e h o ld e r p la n n in g a p p lic a tio n s d e te r m in e d w ith in tw o m o n th s A c tu a l (2 0 1 2 )
.8 % .0 % .3 % .5 % .4 % .3 % .3 % .3 % 1 0 0 .0 % 9 3 .8 % 1 0 0 .0 % 1 0 0 .0 %
3 5 7 4 4 6 5 6
5 3 3 1 6 2 2 1
.3 % .3 % .7 % .7 % .0 % .5 % .0 % .5 % 1 0 0 .0 % 7 1 .4 % 3 6 .4 % 4 5 .5 %
3 5 8 8 9 8 8 9 6 9 9 9
7 2 0 8 2 3 3 2 6 0 0 1
.5 .6 .0 .9 .9 .3 .3 .8 .7 .9 .0 .0
% % % % % % % % % % % %
1 0 0 .0 % 1 0 0 .0 % 8 6 .7 % 8 8 .2 % 9 1 .0 % 8 5 .0 % 9 1 .7 % 8 0 .0 % 9 2 .9 %
100
80
60
40
20
0
N a r r a tiv e W h ile t h is is h ig h e r t h a n t h e p r e v io u s m o n t h s ig n if ic a n t b a c k o f f ic e d e v e lo p m e n t w o r k is c o n t in u a lly o n g o in g t o r a is e a n d m a in t a in t h is le v e l o f p e r f o r m a n c e w it h in t h e s e t y p e s o f a p p lic a t io n s .
M ar
8 2 3 8 6 3 6 3
Feb
7 9 8 8 8 7 9 8
Jan
% % % % % % % % % % % %
D ec
.3 .5 .8 .9 .7 .5 .9 .7 .3 .2 .6 .6
N ov
4 0 7 6 6 8 1 6 8 2 3 8
120
O ct
6 7 7 7 4 3 5 8 7 5 7 6
2 0 1 3 /1 4
Sep
% % % % % % % % % % % %
2 0 1 2 /1 3
Aug
.0 .7 .2 .1 .0 .0 .8 .1 .1 .6 .9 .4
2 0 1 1 /1 2
Jul
5 5 4 8 3 0 7 3 3 7 1 9
2 0 1 0 /1 1
Jun
6 7 8 4 4 3 4 2 2 4 3 3
2 0 0 9 /1 0
M ay
Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 0 8 /0 9
Apr
P e r io d
A c tu a l (2 0 1 3 )
Im p r o v e m e n t A c tio n C o n t in u e w it h c u r r e n t im p r o v e m e n t p la n t o c o n s is t e n t ly im p r o v e p e r f o r m a n c e t o r a is e t h e s t a n d a r d s w it h in t h e S e r v ic e .
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P la n n in g A p p lic a tio n s : P e r c e n ta g e o f n o n - h o u s e h o ld e r p la n n in g a p p lic a tio n s d e te r m in e d w ith in tw o m o n th s A c tu a l (2 0 1 2 )
P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 0 8 /0 9 3 5 4 3 2 1 3 1 1 2 3 2
7 1 1 4 8 0 1 4 4 1 2 0
.5 .6 .1 .7 .0 .8 .4 .8 .8 .4 .3 .0
% % % % % % % % % % % %
2 0 0 9 /1 0 2 4 4 4 2 1 2 5 3 4 1 7
7 4 1 6 5 7 2 0 2 0 3 2
.8 .6 .2 .5 .0 .6 .2 .0 .3 .0 .5 .5
% % % % % % % % % % % %
2 0 1 0 /1 1 6 4 6 5 6 4 4 4 5 5 4 5
3 5 0 0 5 8 9 3 7 8 8 5
.6 .5 .0 .0 .5 .5 .0 .5 .1 .3 .6 .2
% % % % % % % % % % % %
2 0 1 1 /1 2 2 2 5 5 5 4 2 4 3 2 2 3
6 7 3 5 3 7 3 1 3 4 0 8
.5 .5 .5 .0 .7 .4 .9 .9 .3 .2 .0 .5
% % % % % % % % % % % %
2 0 1 2 /1 3 3 4 4 5 7 4 6 7 7 5 1 5
8 5 0 5 9 2 3 3 0 6 9 3
.5 .0 .4 .3 .2 .3 .6 .3 .0 .7 .2 .3
% % % % % % % % % % % %
2 0 1 3 /1 4 4 6 6 5 6 6 6 6 4
7 1 9 5 5 7 0 5 6
.3 .1 .7 .6 .8 .7 .9 .9 .4
% % % % % % % % %
A c tu a l (2 0 1 3 )
80 70 60 50 40 30 20
N a r r a tiv e W h ile t h is is lo w e r t h a n t h e p r e v io u s m o n t h s ig n if ic a n t b a c k o f f ic e d e v e lo p m e n t w o r k is c o n t in u a lly o n g o in g t o r a is e a n d m a in t a in t h is le v e l o f p e r f o r m a n c e w it h in t h e s e t y p e s o f a p p lic a t io n s .
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
M ay
0
Apr
10
Im p r o v e m e n t A c tio n C o n t in u e w it h c u r r e n t im p r o v e m e n t p la n t o c o n s is t e n t ly im p r o v e p e r f o r m a n c e t o r a is e t h e s t a n d a r d s w it h in t h e S e r v ic e .
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A tte n d a n c e : P u p il A tte n d a n c e R a te s . A c tu a l (2 0 1 2 )
P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 0 8 /0 9
2 0 0 9 /1 0
2 0 1 0 /1 1
2 0 1 1 /1 2
2 0 1 2 /1 3
2 0 1 3 /1 4
100
9 3 .0 % 9 3 .1 % 9 3 .2 % 0 .0 % 9 6 .2 % 9 4 .9 % 9 4 .2 % 9 4 .2 % 9 3 .8 % 9 3 .5 % 9 3 .4 % 9 3 .4 %
9 3 .4 % 9 3 .6 % 9 3 .5 % 0 .0 % 9 5 .3 % 9 4 .2 % 9 3 .3 % 9 3 .4 % 9 3 .0 % 9 2 .8 % 9 2 .9 % 9 2 .9 %
9 2 .9 % 9 3 .0 % 9 2 .8 % 0 .0 % 9 4 .3 % 9 4 .7 % 9 4 .5 % 9 4 .0 % 9 3 .3 % 9 3 .1 % 9 3 .2 % 9 3 .2 %
9 3 .2 % 9 3 .2 % 9 3 .0 % 0 .0 % 9 5 .0 % 9 4 .8 % 9 4 .4 % 9 4 .4 % 9 3 .6 % 9 3 .7 % 9 3 .8 % 9 3 .6 %
9 3 .8 % 9 3 .5 % 9 3 .5 % 0 .0 % 9 5 .1 % 9 4 .7 % 9 4 .5 % 9 4 .1 % 9 3 .7 % 9 3 .3 % 9 3 .5 % 9 3 .4 %
9 3 .5 % 9 3 .4 % 9 3 .4 % 0 .0 % 9 5 .3 % 9 5 .0 % 9 4 .9 % 9 4 .5 % 9 4 .2 %
90
A c tu a l (2 0 1 3 )
80 70 60 50 40 30 20
N a r r a tiv e A t t e n d a n c e f o r t h e m o n t h o f D e c e m b e r w a s 9 4 .2 % r a n g in g f r o m 9 2 .3 % in s e c o n d a r y s c h o o ls t o 9 5 .7 % in p r im a r y s c h o o ls . T h e s e f ig u r e s a r e in lin e w it h s im ila r r e p o r t in g p e r io d s a n d r e f le c t t h e p a t t e r n s o f a t t e n d a n c e o v e r t h e c o u r s e o f t h e s c h o o l s e s s io n .
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
M ay
0
Apr
10
Im p r o v e m e n t A c tio n S c h o o ls m u s t r e m a in v ig ila n t in m o n it o r in g a t t e n d a n c e in p a r t n e r s h ip w it h p a re n ts/ca re rs.
16 of 19
E x c lu s io n s : N u m b e r o f e x c lu s io n in c id e n ts . A c tu a l (2 0 1 2 )
P e r io d Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 0 8 /0 9
2 0 0 9 /1 0
2 0 1 0 /1 1
2 0 1 1 /1 2
2 0 1 2 /1 3
2 0 1 3 /1 4
100
36 70 86 0 24 76 70 123 51 94 85 150
34 97 58 0 28 84 56 86 49 85 68 137
35 72 72 0 42 85 52 115 41 103 56 77
12 83 51 0 50 58 78 104 54 88 78 84
42 64 58 0 36 86 90 99 60 62 61 90
42 57 47 0 24 69 38 81 29
90
A c tu a l (2 0 1 3 )
80 70 60 50 40 30 20
N a r r a tiv e E x c lu s io n s in D e c e m b e r s t a n d a t 2 9 , t h ir t y o n e f e w e r in c id e n t s t h a n t h e s a m e p e r io d la s t y e a r . E x c lu s io n s p e r 1 0 0 0 s t a n d a t 1 .8 a r e d u c t io n f r o m 3 .7 in t h e s a m e p e r io d la s t y e a r . F ig u r e s f o r b o t h m e a s u r e s a r e t h e lo w e s t in t h e p a s t 5 y e a r s .
M ar
Feb
Jan
D ec
N ov
O ct
Sep
Aug
Jul
Jun
M ay
0
Apr
10
Im p r o v e m e n t A c tio n S c h o o ls s h o u ld c o n t in u e t o im p le m e n t p o s it iv e b e h a v io u r s t r a t e g ie s a n d r e s t o r a t iv e p r a c t ic e s t o e n s u r e t h a t a ll c h ild r e n a n d y o u n g p e o p le b e n e f it f r o m s t r o n g p e r s o n a l d is c ip lin e a n d a c o m m it m e n t t o t h e ir le a r n in g .
17 of 19
C h ild r e n R e p o r te r : P e r c e n ta g e o f r e p o r ts s u b m itte d to S C R A b y th e d u e d a te . A c tu a l (2 0 1 2 )
1 2 2 4 1 4 3 4 4 4 3 5
7 3 2 2 6 7 7 6 1 5 3 8
.3 .9 .6 .9 .7 .6 .5 .9 .9 .7 .3 .5
% % % % % % % % % % % %
8 6 4 6 6 3 6 7 8 8 9 6
2 4 5 9 0 1 3 6 4 1 5 1
.5 .0 .0 .0 .5 .8 .0 .7 .0 .0 .2 .5
% % % % % % % % % % % %
5 5 5 4 6 6 8 9 7 7 7 6
4 2 2 8 8 3 4 1 8 9 4 8
.8 .6 .4 .4 .8 .6 .9 .0 .1 .0 .0 .0
% % % % % % % % % % % %
7 6 6 9 6 8 8 7 8 8 8
6 3 8 1 7 7 9 5 6 1 8
.5 % .3 % .6 % .4 % .5 % .0 % .3 % .0 % .7 % .1 % .2 % 0 .0 %
2 0 1 3 /1 4 6 7 5 6 8 8 7 4 6
9 7 3 5 0 7 3 0 6
.7 .8 .6 .7 .0 .5 .7 .5 .7
% % % % % % % % %
100 90 80 70 60 50 40 30 20
N a r r a tiv e
M ar
Feb
Jan
D ec
N ov
0
O ct
10 Sep
% % % % % % % % % % % %
2 0 1 2 /1 3
Aug
.7 .2 .9 .7 .6 .8 .5 .9 .4 .0 .2 .5
2 0 1 1 /1 2
Jul
1 8 8 6 5 0 5 2 5 4 8 3
2 0 1 0 /1 1
Jun
2 1 1 1 1 3 1 1 1 6 1 1
2 0 0 9 /1 0
M ay
Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 0 8 /0 9
Apr
P e r io d
A c tu a l (2 0 1 3 )
Im p r o v e m e n t A c tio n
18 of 19
H o m e c a r e : P e r c e n ta g e o f h o m e c a r e c lie n ts a g e d 6 5 + r e c e iv in g P e r s o n a l C a r e . A c tu a l (2 0 1 2 )
9 9 9 9 9 9 9 9 9 9 9 9
5 5 5 5 5 5 6 6 6 6 6 7
.5 .9 .8 .9 .9 .9 .4 .6 .6 .6 .6 .0
% % % % % % % % % % % %
9 9 9 9 9 9 9 9 9 9 9 9
7 7 7 7 7 7 7 7 7 7 7 8
.0 .6 .7 .7 .5 .8 .8 .7 .8 .6 .8 .2
% % % % % % % % % % % %
9 9 9 9 9 9
7 8 7 8 6 8
.9 % .0 % .8 % .2 % .8 % .1 % 1 0 0 .0 % 9 8 .0 % 9 8 .0 % 9 8 .0 % 9 9 .0 % 9 8 .5 %
9 9 9 9 9 9 9 9 9 9 9 9
9 9 9 9 9 9 9 8 9 8 9 8
.0 .0 .0 .0 .0 .0 .0 .7 .0 .7 .0 .6
% % % % % % % % % % % %
2 0 1 3 /1 4 9 9 9 9 9 9 9 9 9
9 9 9 9 9 9 9 9 9
.0 .0 .0 .0 .0 .0 .0 .0 .0
% % % % % % % % %
100 90 80 70 60 50 40 30 20
N a r r a tiv e
M ar
Feb
Jan
D ec
N ov
0
O ct
10 Sep
% % % % % % % % % % % %
2 0 1 2 /1 3
Aug
.8 .1 .4 .8 .0 .6 .3 .5 .5 .7 .0 .2
2 0 1 1 /1 2
Jul
2 3 3 3 4 5 4 4 4 4 5 5
2 0 1 0 /1 1
Jun
9 9 9 9 9 9 9 9 9 9 9 9
2 0 0 9 /1 0
M ay
Apr M ay Jun Jul Aug Sep O ct Nov Dec Jan Feb M ar
2 0 0 8 /0 9
Apr
P e r io d
A c tu a l (2 0 1 3 )
Im p r o v e m e n t A c tio n
19 of 19