Make great client experiences your differentiator - introducing Clio Grow

What is your firm doing to find— and retain—clients? Client expectations have evolved, and now more than ever before, clients expect a high level of service from their lawyer. If you’re not meeting those expectations, you could be missing out on vital opportunities for your firm.

Client experience counts for a lot when it comes to choosing a law firm. With more than 180,000 practising lawyers in the UK today, your competition is stiff, which means that every contact with a potential client counts. How clients interact with lawyers has changed too. In the modern legal landscape, clients are no longer willing to play phone tag with a solicitor or to spend time chasing a firm that’s hard to reach.

In an industry so dependent on referrals and reputation management, building better client relationships is the differentiator that will earn you lifelong clients and continue to help your business grow. Adopting the right legal client intake and relationship management software is key to this aim.

The data* backs this up: In 2019, firms using legal client intake and relationship management solutions saw 16% more casework and over 20% more cases every month from February onward in 2020. Firms also saw a large revenue increase, too. In 2019, firms who used client relationship software saw 9% more revenue, per lawyer, with revenue continuing to increase in 2020, reaching a high of 26% more revenue in August.

The right client intake and client relationship management solution could transform the way your firm does business. Take Clio Grow, Clio’s legal client intake and relationship management software, as an example. It’s designed to make it easier for lawyers to connect with clients. With it, you can:

• Use quick intake forms, scheduling, and e-signature tools to engage and retain new clients in moments, not days.

• Nurture relationships by keeping clients updated with automated follow-up emails and reminders.

• Get a bird’s eye view of your client pipeline using analytics and reporting tools so you never miss a single opportunity to connect.

Available as part of Clio Suite, the legal industry’s only end-to-end legal software solution, with Clio Grow, you can watch your client base, billable hours, and reputation thrive.

See for yourself how Clio can revolutionise the way you connect with your clients at clio.com/cambridgeshire

*All figures taken from Clio’s 2020 Legal Trends Report