A. Years 1-5

• Launch a comprehensive student support center that provides full-spectrum conciergelevel support from the point of application to career placement with a special focus on first-generation students.

• Enhance bridge programs for underrepresented students that couple pre-enrollment services with mentoring throughout the freshman and sophomore years .

• Implement an African American male leadership initiative that doubles the number of African

American men in the student body and closes achievement gaps .

• Double the number of Hispanic and Latinx students on campus, with a concerted focus on serving the needs of students from East Tennessee .

• Implement the results from an external assessment of the institution’s decentralized budget model as well as business practices and operations, with a focus on customer service and efficiency.

• Launch a comprehensive review of university peers to develop an updated cohort of realistic and aspirational peers that will drive planning, budgeting, and marketing efforts across the campus .

• Implement a coordinated process of academic department chair development and regular training .

• Explore and obtain membership in the Association of Public & Land-Grant Universities .

• Complete the following capital improvements: a . Brown Hall renovation (Phase I) b . Academic building construction c . College of Business and Technology addition d . Dedicated marching band space e . Football stadium expansion f . ETSU Health facility on the Innovation Campus g . Lamb Hall renovation h . Planning process for Warf Pickel renovations