The Process of Reasonable Inquiry By Patricia Arnold, CCAM, CMCA AMS
What Does the Reasonable Inquiry Process Look Like? First, the association’s board of directors should define the issue or concern as clearly as possible so that all parties know exactly what the inquiry will cover. Then the association’s board should look at that issue 24
ISSUE FIVE 2021 | ECHO journal
impartially, without overlaying any set opinions as to the facts to be sought or found, and to make reasonable inquiry with as open a mind as possible. The preferred option, usually, is to start small, as small as possible, by making a phone call or sending correspondence to a knowledgeable party.
Possibly that will suffice, and the board will have the information it needs to make an informed decision. But if it does not suffice, the reasonable inquiry process needs to go up a notch. Does the problem require finding outside expertise to investigate and address it? Can the board find
