Managing Knowledge by valuing Human Capital A case study at NS Hispeed
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Research proposals
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Literature
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KM 2.0 Framework
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Individual & Groups’ learning
Broad communication & collaboration
Information acquisition
Broad collaboration Social graphing
Knowledge claim formulation
Knowledge processes
Podcast Peer-to-peer Twitter
APPN IBM
(Advance peer-topeer Networking)
Yammer (Cap)
Wikis LinkedIn
Capgemini Siemens IBM
Collective estimation Metadata creation
Tagging Polling Rating User tracking
Sogeti Capgemini
WebSphere ( Sogeti)
Web 2.0 categories
Web 2.0 technologies
Companies of case study
Adopted Web 2.0 tools by companies
Blogs
ShareNet ( Siemens) QED-Wiki (IBM)
CoP’s (Cap)
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Value chain activities Stakeholders involve
Potential role of KM 2.0 framework
Potential Web 2.0 technologies
Collaboration with suppliers and partners to improve supply efficiency
Blogs Wikis Podcast Web services
Collaboration with partners to improve time-to-market
Wikis Blogs Peer-to-peer Podcast
Internal (Department, employees)
Inter/Intra- departmental communication and knowledge sharing
Web services Wikis
Sales & Marketing
Customers
Enhance customer engagement
Services
Customers
Receive real-time feedback from customers &
Inbound logistics
Internal (Department) External (Suppliers, employees
Outbound logistics
Internal (Department) External (Suppliers)
Operations
Social network Podcast RSS Mash-up’s Peer-to-peer Wikis
Conclusion
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