Information on Course Withdrawal Procedures Transfer and Withdrawal Procedure Note(s): (1)
All Transfer and withdrawal policy statements are detailed in the School’s Transfer and Withdrawal Policy. All conditions must be satisfied before the School can proceed with the applications. The Transfer and Withdrawal process should not take more than 4 weeks from date application to notifying student of outcome.
(2)
Date of application will refer to the date that the School receives the duly executed BCN Form with all supporting documents.
(3)
The Course Transfer and Withdrawal policy can also be found on the following platforms : School’s website Student handbook
(4)
Definition of Course Transfer and Withdrawal : Course Transfer: Transfer means a student changes the course of study but remains as a student of the School. Course Withdrawal: Withdrawal means the student contract will be terminated and the student is no longer a student of the School. Note: A student who withdraws from the School to enrol with another EF course overseas shall be deemed to have withdrawn and the refund policy and procedures shall apply.
1
Respective Staff to meet up with Student
1.1
For students who wishes to withdraw, respective staff is to meet up with student to establish reasons for a course withdrawal. Respective staff will seek possible solutions for student retention.
1.2
If student still wants to proceed with a Course Withdrawal, he / she is to approach the School Director.
2
Student to approach School Director
2.1
School Director is to inform student on the following : Their student pass will be cancelled upon withdrawal from the School Only applicable for students under the age of 18 Years Old
2.2
School Director is to seek the consent of the student’s parents or guardians prior to proceeding with the Course Withdrawal Request. Consent can be through email, tele conversation or letter.
2.
Student to sign on Booking Change Notification (BCN) Form
2.1
School Director is to access Elektra for the Booking Change Notification (BCN) form, which will then be printed, and student is to sign and acknowledge on the Booking Change Notification (BCN) form.
2.2
Any supporting documentations that are required to process the Course Withdrawal Request (if necessary), must also be submitted along with the Booking Change Notification (BCN) Form.
2.3
The BCN form will then be scanned and uploaded into Elektra by the School Director.
2.4
Upon completion of the BCN form, School Director will send it to overseas Sales Office where the refund will be made to students.
Flow Chart: Student Course Withdrawal Procedures
START
Respective staff to meet up with student
Student to approach School Director
Booking Change Notification Form
END
Internal Processing for Course Withdrawal
Issuing Letter to Effect or Reject Course Withdrawal Request
Student to sign on BCN form