Edward Juarez Pagliocco Effective Business Communication
What is Communication? Communication is a two way process of exchanging ideas and information. Good communication matters because business organizations are made up of people. As Robert Kent, former dean of Harvard Business School has said, “In business, communication is everything.�
Edward Juarez Pagliocco
Benefits of Effective business communication
Stronger decision making and faster problem solving Increased productivity and steadier workflow Stronger business relationships Clearer and more persuasive marketing messages Enhanced professional images for both employers and companies Lower employee turnover and higher employee satisfaction
Edward Juarez Pagliocco
Characteristics of Effective Business Communication
Provide Practical Information: Give recipient useful information to help them perform a desired action or understand a new policy of the company.
Provide facts: Use concrete language, specific detail, clear and ethical information.
Provide concise information: Highlight the important information instead of overloading the recipient with information. Clarify and summarize effectively.
Edward Juarez Pagliocco
Communication Skills for Job Seekers
Organizing ideas and information logically and completely
Expressing ideas and information coherently and persuasively
Listening to others effectively
Communicating effectively with people from diverse backgrounds and experiences
Using communication technologies effectively and efficiently
Edward Juarez Pagliocco
Informal Communication Informal channels of communication include grapevine, rumour and gossip. These are referred to as informal and are likely to flourish when down ward communication is not proper or when there are communication gaps.
Edward Juarez Pagliocco
External Communication External communication flows into and out of the organization by both formal and informal means. Effective communication to people outside the organization can help create a good reputation and have a positive impact on its ultimate success.
Edward Juarez Pagliocco
THANK YOU Edward Juarez Pagliocco