A Complete Introductory Business Course
Watch The Video Clips Complete the Exercises Speak The Video Clips
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Using This Book This book is meant to compliment the low level video content of EnglishCentral. The book can be used in class and students can then “speak” the videos and do the quizzes on EnglishCentral. It is built in recycling of the curriculum. In class, 3 steps are recommended.
Have the students in pairs or small groups discuss the unit previewing questions. Then WATCH the dialogue together. Repeat as necessary. Students can follow with the script if needed. The script can also be used as a listening cloze.
Model the speech with students, using a high level student. Each person can be a person in the dialogue. Students should visit EnglishCentral and “speak” the speech and get instant fluency feedback. Model this in class once, so the students understand registration and how to use the player.
Students complete a simple “fill in the blanks” activity to consolidate their learning of the vocabulary and language forms. Next, students can perpare their own version of the dialogue and perform for the class! Each close dialogue is set up so students can use the blanks to make their own. Lastly, there is a simple writing activity to be done in class or at home. That’s it! Students can then in a language lab or at home, use EnglishCentral and “SPEAK” the videos + do the video quizzes for each video. Teachers can track their progress. Also, have an end of book commercial contest. Either students using these commercials or make their own. It can be lots of fun and very motivating. We hope you enjoy using EnglishCentral in this “blended” fashion. EnglishCentral Teacher’s Guide
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ISBN: 978-1-225-80224-6 Printed in the U.S.A.
Table Of Contents
Unit 1: Getting Started. Introductions. First Meetings
Two colleagues meet for the first time in the office and exchange small talk.
10
Introducing People
A Japanese businessman visits Silicon Valley for a business meeting with potential partners.
12
Saying Goodbye
Two colleagues bid farewell to one another after a useful business trip.
14
Meeting The Boss
Akira meets his new boss, Emily. They discuss the agenda for the next few days.
16
A new professional joins the business team and is filled in on what’s in development.
18
Welcoming The Team
Unit 2: Socializing Small Talk and Eating Out
Two colleagues talk about delicious kinds of food during Happy Hour.
22
Using Friendly Phrases
Two colleagues use phrases while talking about going out for coffee.
24
Health and Fitness
An employee shares with his colleague about how he always comes down with something while traveling for business.
26
Taking A Break
Taking a break for lunch and deciding where to eat
28
An Office Tour
Office manager shows new employee the various food and drinks available in the kitchen.
30
Unit 3: MEETINGS What Makes A Good Meeting?
Two colleagues talk about the memo for a meeting.
Setting The Agenda
Business colleagues review the agenda for their meeting
36
Interrupting
Two colleagues interrupt the presenter while giving his ideas on the needs of clients.
38
The meeting chair asks the team if they are all in favor of a colleague's proposal.
40
The meeting is nearing its end and everyone is clear on their next steps.
42
Making Decisions
Wrapping Up
34
Unit 4: TRAVEL Airport Greetings
Office manager shows new employee the various food and drinks available in the kitchen
46
Travel Itinerary
Colleagues discuss a very full business trip.
48
Entertaining Clients
A boss assigns his employee to take a business trip to wine and dine some clients in Montreal.
50
Leisure Time
What to do with "down time" while traveling on business.
52
Fear Of Flying
Two colleagues discuss some fears about airline travel.
54
Unit 5: TELEPHONING Answering A Call
An employee leaves her name and message to an operator so her colleague can call her back.
58
Receiving And Taking Messages
An employee leaves his office and extension numbers to someone for his colleague.
60
Structuring A Call
An employee wants to confirm an order and to discuss the payment schedule.
62
Returning The Call
An employee returns a client's call about his shipped order.
64
What Makes a Good Call?
An employee asks her experienced colleague for tips on calling customers.
66
Unit 6: PRESENTATIONS Presenting At A Glance
An employee comments on how the presenter introduced, outlined, and closed his presentation.
70
Organizing Information
Two colleagues talk about effective ways to organize their ideas.
72
Using Visual Aids
The team looks at a graph and discusses why the sales rate dropped in the last two years.
74
The Golden Rules
A speaker shares some tips in giving a successful presentation.
76
What Makes A Good Presentation?
An employee asks a colleague about her opinion on his upcoming presentation.
78
Unit 7: SKILLS Business Golden Rules
An employee calls his colleague to ask how her call to a client went.
82
Negotiating Skills
A representative offers an alternative proposal to someone from another company.
84
Getting Feedback
An American manager gives feedback to a Japanese employee.
86
Writing Advice
A colleague teaches her officemate how to use punctuation marks correctly.
88
Shaking Hands
A good handshake at a job interview is your first opportunity to create a great impression.
90
Unit 8: MOVERS AND SHAKERS Warren Buffet
The great investor talks about the economy and the election
94
Steve Jobs
The driving force of Apple talks about the things one must do to become successful.
96
Mark Zuckerberg
The CEO recalls how he started the now-famous social networking site with his roommate and with rented computers.
99
Morgan Stanley
Morgan Stanley CEO John Mack discusses the Housing Market crisis with Charlie Rose
102
Obama On The Economy
President Barack Obama talks about nations working in partnership for sustainable economic growth.
104
Before you watch the videos 1. How did you last meet and speak English with? 2. How do you usually introduce yourself? Say good bye? 3. What are the differences between your culture and American culture in how you start business relationships? 4. What types of “small talk” do you usually chat about with someone you just met? 5. How formal is your business culture ? Rate it between 1 – 10. Task: Take out your business card. Give the card to someone else and get someone’s card. Walk around the room introducing yourself using the business card. Each time you get a new business card, continue greeting and pretending you are that person. Make some small talk. First Meetings
- Good afternoon. I have an appointment with Mr. Miller. Please, take a seat. Mr. Miller is taking a _________________ call at the moment. - Mr. Miller, are you free? You may __________ _____________ now.
How do you do, Ms... I'm sorry, I didn't _________________ your name. - ______________ ______________. Please call me _________________. A pleasure to meet you, ___________. I hope you have a chance to look ____________. our beautiful city before you fly back. How was the flight coming here, by the way? -
It was fine. I ___________________ I might be late because the flight was delayed
- by the miserable weather back home. But the _____________ somehow managed - to make up the time.
Finish the sentences:
1.
The _________________ was delayed.
2.
I _______________ you have a chance to look around.
3.
I didn’t ________________ your name?
4.
The pilot _________________d to get us there on time.
5.
I was late because my flight was _______________ed
6.
We had ____________________ weather during the trip.
7.
Mr. Jones, are you ___________________?
8.
Please _________________ me Janet.
9.
Our ___________________ greeted us after our flight.
10. __________________ I managed to get there on time.
Greetings and Introductions
Hello, Mr. Tanaka. Welcome to Silicon Valley Software. I'm Jack, VP of Sales. Very nice to meet you. I'm Takashi Tanaka, General Manager of Tokyo Technology. It's nice to meet you as well. Please call me Taka. I'm Victoria, VP of Marketing. It's great to finally meet you face to face. After speaking so often on the phone, it's nice to "put a face with the voice". Thank you for coming all the way from Japan to visit our company. We've been looking forward to meeting you today. How was the flight? It was long... but very good. I just arrived at San Francisco airport 3 hours ago. Wow... you must be tired from the long flight. Is the jet lag bothering you? I'm fine. I was able to get some sleep on the airplane. Would you like something to drink? We have coffee, tea, soda and water here. Oh, thank you. I could use some coffee. The caffeine will help me stay awake during the meeting. Of course. My assistant will bring it for you right away.
Finish the sentences:
1.
__________ to meet you.
2.
I’m Victoria, V.P. of ____________________.
3.
Is the jet lag _______________ing you?
4.
How was the ______________________?
5.
My ___________________ will be able to help you.
6.
It’s great to finally meet you ________________ to _________________.
7.
Would you like something to ______________________?
8.
A coffee will help me stay _____________________.
9.
I just arrived 3 hours _________________.
10. It’s __________________ to finally meet you.
Saying Good Bye
Saying Good-Bye. Look at the time! I'd better leave soon or I'll miss my flight. It's been a pleasure working with you over the past few days, Linda. I learned a lot while I was here. I think the trip was very useful. I really appreciate everything you've done for me. I'm sure we'll meet again. You have my business card with my e-mail address. Write or give me a call anytime. Thanks! I will keep in touch. Have a safe trip back!
Complete the sentences:
1.
It’s been a ____________________ working with you.
2.
Have a safe ________________ back!
3.
I really _________________________ everything you’ve done.
4.
I __________________ed a lot while I was here.
5.
The trip was very _________ful.
6.
I have to leave ________________, I’m late!
7.
I’ve enjoyed working with you the ____________ few days.
8.
Look at the _______________!
9.
I don’t want to _______________ my flight.
10. I’d __________________ get to the airport.
Meeting The Boss
Akira. Please come in. It's very nice to finally meet you. It's nice to meet you too. Have a seat. Now you know Eric, right? Yes. I know him from the Shinjuku Branch. I am happy he's here. And we're happy you are here. Thank you. I see you're going to help us launch our new database. Yes. I worked on this for more than one year. Tomorrow I'll introduce you to the team. Today you should just relax. Thank you. I am pretty tired. Akira, I'm here to help you. If there's anything you need, just let me know. OK. Thank you. I will. Good. Then I look forward to seeing you again soon. Enjoy your time in Boston.
Complete the sentences:
1.
I look ______________________ to seeing you again.
2.
Tomorrow, I’ll _____________________ you to the team.
3.
I’m glad you are going to help us ________________ our business.
4.
I ____________________ her from our L.A. office.
5.
I am ___________________ tired.
6.
I’m here to __________________ you.
7.
I’ll add your telephone number to our _____________________.
8.
I _________ you are going to help us with the launch.
9.
If there is anything you ________________, just ask.
10. She was working at our Tokyo ____________________.
Welcome To The Team!
Ted, you've joined the marketing group at a really busy time. At the moment, most of us are working on the "Light Wave" product line. Are you familiar with it? Somewhat. As far as I know, it's an important new line for the company. Very important. I need you to get up to speed on it right away. No problem. Good. You'll be working with Sharon. She'll fill you in on the details of the case. So, are you ready? I sure am!
Complete the sentences:
1.
She’ll fill you in on the _____________________s.
2.
Are you ______________________ with our local business?
3.
At the ________________, most of us are working on the new project.
4.
So, are you __________________?
5.
It’s an important new product _________________ .
6.
The ___________________ing group is working on that.
7.
I’m ____________________ familiar with the new project.
8.
I’m happy you’ve ___________________ed our team!
9.
It is an important line for the ________________________.
10. You’ll be _______________ing with David.
Before you watch the videos 1. Where do you usually socialize with colleagues? 2. What things do you commonly talk about in the office (besides business)? 3. Do you often have office or staff parties? When was the last one? 4. Do you like to socialize on the job or is it a waste of time? 5. How important is socializing for your career?
Task: Imagine you and 2 classmates are standing around the water cooler. It is Monday morning. Role play a conversation about the weekend and the coming week.
Small Talk and Eating Out
Eating Out.
How are you enjoying the Happy Hour, Linda? It's wonderful! All of the food is delicious. Yeah. My favorites are the stuffed eggplant and cocktail shrimp. The grilled zucchini is also very tasty. I noticed you didn't try the chicken wings. Are you a vegetarian? No, but I try to avoid fatty foods. And besides, they looked really spicy. We should order drinks. How about some wine, Linda?
Here is the wine list.
Complete the sentences:
1.
We should _______________ drinks.
2.
All the food is _______________________!
3.
Why don’t we ______________ the chicken wings? .
4.
I try to ___________________ fatty foods.
5.
The chicken has a lot of ________________..
6.
You don’t eat meat? Are you a strict _________________________?
7.
My ____________________s are the salads and the appetizers.
8.
I _________________d you didn’t order dessert.
9.
The ____________________ed lamb is very tasty!
10. Can I look at the wine ___________________?
Using Phrases In Social Conversation
Social Phrases - Responding.
We've been at this all afternoon. Let's take a break and go out for coffee. That sounds like a good idea. I know a great coffee shop down the street if you don't mind walking a bit. Not at all.Oh! Look at the rain! It's pouring outside! That's typical around here. It rains almost every day in this time of year. It's a shame you couldn't see the city in the spring. The weather is much nicer then.
But I don't have an umbrella or anything. How annoying! Don't worry. We keep extras here in the office.
Complete the sentences:
1.
We keep __________________ umbrellas here in the office.
2.
If you don’t ____________ walking, we can visit our factory.
3.
He is always late for meetings. How ______________ing!
4.
Let’s take a ___________________, I’m tired.
5.
The post office is just down the ________________________.
6.
He took 4 days to _______________________ to my emails.
7.
It started raining outside and it is ___________________ing.
8.
He is the boss ____________________ here.
9.
Jennifer always has some good _________________s at our meetings.
10. It’s a ____________________ you can’t come on the business trip.
Chatting About Health And Lifestyle
Talking about Health and Lifestyle I hate traveling for business. I always seem to come down with something. I've heard it's easy to catch a cold from flying. A cold wouldn't bother me. When I get sick, it's worse than that. Like on my last business trip, I got food poisoning! That's terrible! Are you sure it wasn't just an upset stomach? No, it was food poisoning. At first, I thought it was the flu, so I went to the doctor. But he diagnosed it as severe food poisoning. Luckily, he gave me a prescription that worked great and I could still get some work done.
Complete the sentences:
1.
He killed her by putting __________________ in her drink.
2.
The doctor ________________d it as a cold.
3.
I went on a ______________ trip to Boston last week.
4.
Don’t _____________ me! I’m studying now.
5.
We have had ________________ weather lately: storms, heavy rain, and hail.
6.
Vinegar can prevent an ________________ stomach.
7.
Fitness is an important part of a healthy __________________.
8.
I think I might ______________ a cold if I go outside.
9.
They _____________ to know what they’re working on.
10. He looked very sick. I think he is getting ________________.
Lunch Break Chit-Chat
Have you got plans for lunch? No, I'm still trying to make sense of all these files. I haven't even thought about food. Well, you can put away the files for a while. Needless to say, they'll still be here in the afternoon. Want to join me for lunch? Sure, I guess I could do with a break. Where did you have in mind? There's an Italian place across the street. It's pretty good. All right, let me grab my coat.
Complete the sentences:
1.
You look serious. What’s on your ____________?
2.
Let’s take a ______________ and get some tea.
3.
Do you have any ____________s for this weekend?
4.
_______________ us for dinner tonight at Olive’s Garden.
5.
I ______________ you have a wrong number.
6.
____________ away the work you are doing now for a moment.
7.
It doesn’t make ________________ that he’s doing this homework. now
8.
For a ________________, I wasn’t feeling well.
9.
I’m ____________ you can finish the assignment.
10. It’s cold outside. You’ll ______________ a hat.
A Tour Of The Office
Here's our office kitchen. You can help yourself to anything here. It looks very well-stocked. It is. The fridge is full of drinks. We have soda, juice, and energy drinks. Excellent! I'm a big fan of Red Bull. We also have coffee, regular, and decaf. Is that an espresso maker? Yes. You can make espresso or cappuccino. Great! And I can see you also have lots of snacks.
Complete the sentences:
1.
I have orange __________________ in my lunch?
2.
What kinds of coffee would you like, _____________ or decaf?
3.
What do you have for ______________s, cookies or fruit?
4.
The store is very _______________________________..
5.
Our __________________ has a wooden floor.
6.
We have lots of desks , chairs and computers in our _________________.
7.
Can you _________________ me get my work done?
8.
The lunch you made was ______________________________!
9.
I have a _______________________ stomach.
10. I am a _______________ fan of ice hockey.
Before you watch the videos 1. How often do you have meetings? Usually where and when? 2. Are meetings a waste of time? Explain your opinion about meetings. 3. What role do you play at meetings? Listener | Facilitator
| Recorder |
Leader
4. How do you communicate with others on the job? Email? Face to face? Skype? Telephone? Memo? 5. What was the worst meeting you ever attended? Why was it so bad? Task: You want to improve your English class. Hold a real meeting about this with one chairperson. Come to some decisions.
What Makes A Good Meeting?
What Makes a Good Meeting?
Did you see the memo that is circulating the office? Do you mean the one about the meeting tomorrow? Yeah, I saw it. I'm still not sure what the meeting is about. We're supposed to brainstorm ideas for better sales approaches. Is it essential that everyone attend the meeting? I was planning to be out of the office tomorrow afternoon. Of course, it's important. Bob is going to chair the meeting. I think he's going to propose an idea he came up with. I guess the length of the meeting will be at least a few hours. I hope we have refreshments.
Complete the sentences:
1.
He’s supposed to _______________ the meeting today.
2.
Money is not as _________________________ as happiness
3.
The document will be _________________d to all members.
4.
He tried a different marketing _______________________.
5.
Can we offer you some light _______________________________s?
6.
I will ______________ the meeting today.
7.
________________ your ideas before you write your essay.
8.
He _________________d changing the plans of the company.
9.
She just has a ___________ things to eat.
10. The __________ of the movie was just one hour.
Setting The Agenda
OK, then, let's get started. First, let me review the agenda for today's meeting. It's the one I sent out in my e-mail last week. The purpose of the meeting is to introduce our companies formally and to explore whether a cooperative marketing and sales effort makes sense. First, Taka will provide an overview presentation introducing Tokyo Technology. Correct? Yes, that's right. After Taka's presentation, Victoria will present a similar summary of Silicon Valley Software. Then, we will discuss our respective marketing and sales strategies to see how we might work together in the future. Would it be appropriate for us to compare our client and prospect lists? Did everyone sign the Non-Disclosure Agreement? Yes, both companies signed the "NDA" so we should definitely cover that. Thanks, that is a valuable addition to the agenda. Finally, we will agree on next steps ... specific action items for both companies. That sounds good. Excellent. Taka, the floor is yours!
Complete the sentences:
1.
I’d like to _______________ the problem.
2.
What’s the __________________ of the meeting?
3.
Is this an ______________________________ time to make a speech?
4.
What’s your __________________ to grow your business?
5.
Is she a _________________ client that buys a lot?
6.
He made a big __________________ to please his boss.
7.
The money was collected for a _____________ purpose.
8.
The _____________________ of the company looks rosy.
9.
We should ___________________ a different strategy and see what happens..
10. The lawyer has a lots of famous __________________s.
Interrupting A Meeting
Interruptions. If I could just interrupt for a moment. I think Linda has made a good point. Do you want to add something, Mark? Yes. I'd like to add namely that different clients have different needs. A few of the suggestions we've heard superficially acknowledge these differences. But I think if we explore these techniques in more depth, we'll find that they really make all the same assumptions about the needs of our clients. May I just point out... Just a minute, Mark. One at a time, please. We can't all speak at once. Yes, Linda?
Complete the sentences:
1.
There are many ___________________ kinds of companies in our field.
2.
I learned the new ______________ for playing the guitar from him.
3.
Don’t _____________ while I am talking to people.
4.
You need to _____________ some salt to the soup.
5.
They didn’t __________________ that they were wrong.
6.
It is impossible to make _________________s about his actions.
7.
Do you have any more _________________s to offer us?
8.
Let me look and __________ out one more thing.
9.
She talked on the phone for 2 hours without _________________.
10. I can’t _______________ the announcement.
Making Decisions
Making Decisions.
I wish we had more time to spend brainstorming ideas, but it's getting late. But before we are completely out of time, I'd like to try and come to a consensus on the next step in implementing some of these ideas. If possible, I would really like to see an outline of all of the ideas from this meeting before deciding on which ones to implement and which ones to reject. I'm also in favor of that proposal. Can I get a show of hands on that? All in favor? It looks like the idea carries. Karen will type up the outline from the minutes.
Complete the sentences:
1.
We voted by a _____________________________.
2.
The president is trying to _________________ his campaign promises.
3.
I am in _____________ of the ideas you have suggested.
4.
We have to _______________________ on a plan of action .
5.
He ____________________ed the proposals because he didn’t like them.
6.
We are trying to come to a _________________ on that proposal.
7.
I’d like to see the _______________s from the last meeting.
8.
I ___________ most of time on reading books.
9.
I ___________ we had more money to spend
10. The ______________ you made was right for the company.
Wrapping Up
Let's get started on a business collaboration agreement. Would you mind taking a shot at the first draft? No problem. I'll have the legal department work on it. We have a standard template for a business alliance, so I think I can send the first draft by the end of next week. Sounds good. As soon as I receive it, I'll have my team review it. Good. Thank you, Taka. Well, I think it's about time to wrap it up. Victoria, do you have anything to add? No, I think we've covered everything. Ok then, our action items today are to set up a conference call with the engineering teams next week. And I will send you an initial draft of the partnership agreement by the end of next week. Sounds right to me. Thank you all for a very productive meeting today. I hope it's the first of many more to come!
Complete the sentences:
1.
Thank you for making the meeting so ________________________.
2.
Would you ___________ me opening the window?
3.
I will sign a business collaboration __________________.
4.
They have a template for a business ___________________.
5.
I will have a first ________________ of the partnership agreement by noon.
6.
We will send you an ___________________ draft of the business agreement.
7.
I _________________d your email and will reply soon.
8.
Walking on water doesn’t sound ________________ to me.
9.
Can you send a ________________ template for a business alliance?
10. I will take a __________________ at the letters.
Before you watch the videos 1. Do you travel often on business? Tell us about your last business trip. 2. What do you hate most about business travel? What is most enjoyable? 3. Have you ever been lost, had a flight delayed or any other disaster? 4. What’s the best airport? Why? What advice can you give to prevent jet lag? 5. Do you think business travel is necessary, now that we have skype and the internet? Task: Your boss has told you that tomorrow you must fly to Paris for a business meeting. You’ll be gone 1 week. Write down all the things you must do to prepare in advance for this trip. Share your list with your classmates.
Greetings At The Airport
Are you Eric Walters? Yes, you must be Alex. It's nice to finally meet you in person. Thank you for picking me up. You're welcome. We're happy to have you here. I'll take you to your hotel first to check in. And then we can meet to discuss your account. Sounds great.
Complete the sentences:
1.
I will ____________ you to the hotel.
2.
We are so _________________ to meet you.
3.
It’s great to _______________ see you here.
4.
Which ________________ are you staying at tonight?
5.
We will __________________ the topics during the meeting.
6.
And ___________ I will take you to the restaurant.
7.
Nice to ______________ you
8.
Are you Mr. Walters? ____________. You must be Alex.
9.
It _______________s like you are having a wonderful time.
10. We can meet to discuss your ___________________.
Scheduling Problems
. Hi. Hi. I was marooned on an island for five years with this __________________ and I swore that I would deliver it to you because I work for _____________. That's very ___________________, thank you. Hey, by the way, what's in the ____________________? Nothing really, just a ___________________, ___________________, ____________________, _________________________, and some seeds. Just silly stuff. Thank you again. You keep up the good work.
Complete the sentences:
1.
We provide 24/7 ____________________ service.
2.
I will be _______________ soon.
3.
The plane ________________s for Boston at 9a.m.
4.
If you want to cancel the reservation, let us know in _________________.
5.
His bag is ___________ heavy than mine.
6.
Next week, we will _________________ my grandparents.
7.
I have ___________ been promoted to vice president.
8.
The train is _____________d to arrive on time.
9.
To __________ money, why don’t you use coupons.
10. ________________ your speed, or we will have an accident.
Entertaining Clients
Erica, I'd like you to go up to Montreal to meet with our new client and take a tour of their facilities. We need to know how Case Point can help their business. Sure, that's a good idea. We need you to go as soon as possible. Can you book a flight for Monday? No problem. Do you want me to take the managers out for dinner? Yes, use the expense account.
Complete the sentences:
1.
Can you ___________ a hotel for me?
2.
She is my _________________ and helps me at work.
3.
What time is the ____________ to Montreal tomorrow?
4.
Take a ________________ of our factory.
5.
I want you to meet with our new________________ and fill them in.
6.
Let’s have____________out and use the expense account.
7.
That’s a good ____________, taking a trip to Hawaii.
8.
What’s your __________________? You are acting strange today.
9.
Our company is expanding, and needs a large _______________.
10. I’d like to take you __________ to dinner tonight.
Leisure Time
So, you won't have any time for yourself, for shopping or anything fun before going back? I'm planning to meet a good friend for dinner in San Francisco Friday night. Also, I have to make time to buy some nice California wines. Every time I come to California, I always buy good wine. It's much cheaper here. So, you like good wine, do you? Have you been to Napa? Yes, I went there last year and enjoyed tasting tours at a few wineries. Do you know a lot about wine? Actually, Victoria knows quite a bit about wine. That's true. I love wine more than just about anything else! One of my friends owns a small winery in Carmel. I help out there sometimes. When you come back next, I would like to invite you to a tour there. Thanks, that sounds great. I'd better start planning that next business trip after all.
Complete the sentences:
1.
I like to _______________ the wine first.
2.
The wine is _____________er in California than New York.
3.
Have your work done ______________ you go home.
4.
I want to have a wine tasting tour at the ____________________.
5.
_________________, she knows quite a bit about wine.
6.
I’d better _____________ planning our trip.
7.
He __________________s the corner store in our neighborhood.
8.
Anna is a good _________________ of mine.
9.
I like pizza more than anything _________________.
10. Let’s have _________________ at the wine and cheese reception.
Fear Of Flying
Have you ever had a really scary airplane flight? You mean like landing in the Hudson river? Well, no. But sometimes the ride is a little bumpy. I don't like it when the plane bounces around! I know what you mean. But I don't think it's scary. Air travel is really very safe these days.
Complete the sentences:
1.
Have you had a ________________ dream?
2.
___________ing by plane is scary to me.
3.
I don’t like it when the plane __________________s around.
4.
The road was too ____________ so I felt sick when my friend was driving.
5.
I ____________ take a nap in the afternoon
6.
You have been waiting for a long time. I can give you a _____________.
7.
Air travel is very ____________ these days.
8.
What do you _______________ by that?
9.
Have you traveled ___________________ the world?
10. I want to ____________ how to make kimchi.
Before you watch the videos 1. How often do you speak English on the phone? 2. Do you remember the first time you spoke on the phone in English? What happened? 3. Which do you prefer, the phone or skype? Why? 4.
How much do you text message for business communication? Is it effective? Is it better than using the phone?
5. Do you use the phone after office hours for business? If you do, how do you feel about this? Task: Write down the most useful English phrases for speaking on the telephone. Share them with other classmates.
Opening A Telephone Call
Opening a Call. My name is Linda Strait. Is Ms. Brown in? May I ask the reason of your call? Ms. Brown asked me to check the status of her order with us. Ms. Brown is not at her desk at the moment. If you give me your name and number, I can ask her to call you back. Alright. My name is Linda Strait. My last name is spelled "S" as in summer, "T" as in teacher, "R" like Robert "A" apple, "I" like indigo, "T" teacher. I'll give her the message, Ms. Strait.
Finish the sentences:
1.
Can I ask you the _______________of your call?
2.
I just want to _________________ if you are alright.
3.
Can you ______________ your name please? Okay, J-O-H-N.
4.
He ____________s me every day to check the status of his order.
5.
He is out of the office at this ____________________.
6.
Can I take a ___________________ for Mr. Brown?
7.
Did you place an __________________ from the Chinese restaurant?
8.
What is your telephone ___________________?
9.
Everything is __________________. Please calm down.
10. ______________ is the hottest season.
Taking And Receiving Messages
Receiving and Taking Messages. Linda is not here right now. Can I take a message? This is her husband. Could you ask her to call me? I'm at my office, but she needs to call me at extension number 204. I'd better write this down. Hold on a moment while I find a pen. OK. Go ahead. My office number is 471-3006. Extension 204. Let me repeat that back to make sure I got it. 471-3006 and extension 204. That's right. I'll tell her to call you as soon as she gets back to the office. Thank you very much.
Finish the sentences:
1.
_________ me know if you want to go home.
2.
He’ll be _______________ to the office soon.
3.
What’s her _______________ number? Is it 354?
4.
Would you ________________ the number ? I didn’t catch it.
5.
Can I take a _______________?
6.
He will ____________________ the package by noon.
7.
My _____________’s name is Peter Jackson.
8.
Can you ______________ me your name again?
9.
I’d _____________ write your number down.
10. Hold on a ______________ while I find a pen.
Structuring The Call
Structuring a Call.
I'm calling to confirm that I've received your order by fax. However, we need to discuss the payment schedule for your order. Can I get back to you about this? I don't usually deal with payments and the person who usually handles them is out to lunch. I see. Would you like me to explain the payment options to that person? I think we talked about that when we met here in my office.
Complete the sentences:
1.
Do you know who _______________s the ordering of products?
2.
I __________________ed that our products are on the way.
3.
I’d like to _________________ why it happened.
4.
We __________________d not to buy the computer.
5.
I’ve ____________d your order by email.
6.
Can you tell me the payment __________________s?
7.
How would you like to send the documents, by mail or by ______________?
8.
He is not the ________________ who deals with orders.
9.
We need to _____________ the payment schedule for your order.
10. No one is _____________ to solve the problem but me.
Calling Back
Calling Back. This is Linda. I got a message you called, so I'm returning your call. Hi, Linda. Thanks for getting back to me so soon. The reason I called you was to check and see if our order has been shipped. Yes, it was shipped yesterday. Great! I'll need to check the information later. If you like, I can go over the invoice with you now. Are you available now to talk about it? Actually I have an appointment. Is it alright if I call you back in an hour? No problem. Talk to you soon. Thanks. Bye.
Complete the sentences:
1.
I will __________ if she is available now.
2.
He _____________ed from a business trip last week.
3.
We will send you an _______________ with the products you ordered.
4.
How much is the ______________ cost of the product?
5.
I have an ______________ment with my doctor today.
6.
The products were ___________________ped yesterday.
7.
Thanks for ___________ting back so soon.
8.
The service is not ___________________ at this moment.
9.
What are your business ____________s of operation?
10. Are you available to ____________ about it now?
What Makes A Good Phone Call?
What Makes a Good Telephone Call?
Would it be possible to get some tips from you for calling customers? Sure, I can show you the plan I use when I call customers. You prepare everything you're going to say before you call? No. But I have an outline I follow for calls. If it is a "cold call", I greet the customer and identify myself then I tell them the reason for my call. You don't start the conversation with small talk? No. I get to the point by politely asking if they are interested. It saves time. Do you ever leave messages for people on their voice mail? Not usually. And if I get a busy signal, I call that person again later in the day.
Complete the sentences:
1.
I have an outline I _____________ for calls.
2.
Do you usually leave ______________s for people on their voice mail?
3.
I first _______________ myself to people I call.
4.
Is it _______________ to make it on time?
5.
I take the subway to ____________ time instead of take a bus.
6.
Are you _______________ed in the picture I painted?
7.
I ______________the customer and identify myself if it is a cold call
8.
At Walmart, the ___________________ service is excellent.
9.
I get to the point by _________________ly asking if they are interested.
10. I usually ________________the conversation with small talk.
Before you watch the videos 1. When did you last give a presentation? What was it about? 2. Do you get nervous and stressed out before giving a presentation? 3. What makes a good presentation? List some things presenters must do. 4. Do you use power point? What are the benefits and the negatives of this? 5. Why is it difficult to give a presentation in English? How can you become a better presenter in English? Task: Give a presentation on the advantages or disadvantages of ___(topic)____ Write down your points. When it is your turn stand up and tell the class about your topic.
Organizing Information
Organizing information.
This incident has really started me thinking. You mean the message on the bulletin board? Yeah. I want to write a response to it, but I'm still trying to sort out my thoughts. If you're free for lunch, maybe you can help me brainstorm ideas. I could list a few problems with employee accountability for you right now. Save them for lunch. Once we get them on paper we can prioritize them and then try to come up with practical ways to deal with each one. If the ideas we come up with are good, Bob may want us to do a formal report.
Complete the sentences:
1.
The ______________ has got me thinking.
2.
We’ll go to the park, and _______________we’ll have lunch.
3.
We need to ____________________ all the business plans so we know what’s important to do first.
4.
You can help me ________________ ideas.
5.
I could list the problems with teacher ___________________ for the students.
6.
The employer may want us to do a ______________ report.
7.
To keep stress under control, you need to ______________ your tasks.
8.
Can you ______________ the problems you want to solve.
9.
I brought some food because I ________________ you would be very hungry.
10. They produced pottery for ____________________ use.
Using Visual Aids
Visual Aids - Describing Charts
The next slide we are going to look at shows the fluctuation of sales over the past two years. Wow! Last quarter we hit quite a slump! Yes, we did. And we can see in this graph that sales started to gradually worsen in the last quarter of the last year. They recovered slightly in the first quarter, but then continued to fall until the present quarter. Any idea what caused this deterioration in sales?
Complete the sentences:
1.
His mood seems to _________________ from day to day.
2.
Sales have ________________ed this year.
3.
Sales started to __________________ly worsen in the last quarter of the year.
4.
Her health seems to have ________________ed so quickly.
5.
Please _______________ at my paper.
6.
We are ___________ ___________ to perform the play in a minute.
7.
We _______________ quite a slump last year.
8.
Our sales are a lot better this ________________ than the last one.
9.
Each _______________ shows how much we earned this year.
10. What did you do ______________ weekend?
The Golden Rules For Presenting
Golden Rules. So, those are the best tips I can give you on how to give a presentation. Any questions? How can we figure out if we have distracting mannerisms or not? You have to practice in front of a mirror, watching yourself speak. What about telling jokes or anecdotes during a presentation? Is that OK? Positive jokes are appropriate for presentations. A good anecdote could be helpful for explaining your point in a presentation. So, if it helps the clarity of your point, I think an anecdote is fine. Do you prefer scripted presentations or do you leave room for spontaneity? Usually, the text from my slides is enough. I don't write everything.
Complete the sentences:
1.
The actor has ___________________ when he performs.
2.
Thanks for your _________________ feedback.
3.
It is a serious matter, not a _________________________.
4.
She _________________s her speech many times before each presentation.
5.
You _____________ me so much and I can’t focus on what I’m doing.
6.
I have a funny _______________ to tell you.
7.
This is an ______________________ way to do the task.
8.
His special __________________ is saying “um, um” when he talks.
9.
Could you give me a ______________ for delivering a better speech?
10. What we want is _____________ and simplicity on that issue.
Presenting at a Glance
Presenting at a Glance.
So, what did you think of the presentation, Linda? I think the way you introduced yourself in the greeting really helped break the ice in the meeting. I wanted everyone to feel relaxed. And in the body of the presentation, you outlined your points very well. You stated the information clearly and didn't digress from the topic. What did you think about the length of the presentation? It was good. When you closed, I thought you handled all the questions from the audience well. Thanks for your feedback, Linda.
Complete the sentences:
1.
We ________________d our proposals to the committee.
2.
What do you think about the _______________ of the meeting? Is it too long?
3.
Did the ________________s listen to what you said?
4.
When I go to the sauna, I feel _______________d.
5.
How will the government _________________ the crisis in Syria?
6.
Don’t ________________ from the main subject when you talk to people.
7.
She _________________d the information clearly in her presentation.
8.
Can you ___________________ yourself to your colleagues?
9.
He made his _____________s very well.
10. When I have a bad dream , I _______________ so scared.
What Makes A Good Presentations
What Makes A Good Presentation?
Have you had a chance to look over the handout for my presentation? Yes, Mark. And I have some questions about the content. Really? Do you think I need to adjust the content of the presentation? A little. For instance, I don't think the example you give in the introduction is really relevant and the complexity of the last two sections of the presentation may be too much to explain in the allotted time for this presentation. I guess I have a lot more work to do on the structure of the whole presentation. Maybe after you work on it more, you can practice in front of me. Great! You can tell me if I use good eye contact or have distracting mannerisms.
Complete the sentences:
1.
Did you read over the ________________s I gave you?
2.
You need more specific words, __________ _____________, like first, ‌.
3.
We appreciate you giving me another______________ to do it.
4.
This is a good _____________________ of showing kindness.
5.
I don't think your suggestion is _______________to the topic.
6.
Do you think I need to ______________ the content of the presentation?
7.
The human body is like a ________________ machine.
8.
I have some ______________s about that issue.
9.
Are you nervous when you _________________ yourself in front of people?
10. At ______________ we won a game!
Before you watch the videos 1. What is your most important skill? What do you need to improve at? 2. How important is a knowledge of technology today? 3. Do you think that training courses are good or just a waste of time? 4. Steve Jobs had some important qualities. What was he good at? What did he do poorly? 5.
What are the most important skills for those who work at your company?
Task: You are in charge of hiring a new director of sales for a multi million dollar hi tech start up selling educational software. List the skills you will look for in the candidates to be interviewed.
The Golden Rules Of Business
Golden Rules.
How did your call with Mr. Sanchez go? Great! I made a list of objectives before I called and referred to it during the call. That kept us both from wasting time. He didn't think you were too aggressive, did he? I don't think so. He was very agreeable and polite during our conversation. One thing I didn't anticipate was his sense of humor. I'm sure you did a great job representing the company. You always speak with such authority in meetings. And a trick I learned for the phone is to talk standing up. It really works!
Complete the sentences:
1.
We _______________ that sales will rise next year.
2.
What is the ____________________ in doing market research?
3.
She has a great _______________ of humor.
4.
Don’t _____________time. Time is money.
5.
He has great materials _____________________ing the products.
6.
He always speaks with such ____________ during meetings.
7.
She is gentle and __________________ when she talks to people.
8.
A ______________ I want to learn is how to speak softly and politely.
9.
We had such a nice ___________________ over lunch.
10. Please, ______________ them from smoking.
Negotiating Skills
Opening - Creating the Right Climate
Good afternoon, Roger. It's nice to see you again. Allow me to introduce Linda Strait, a colleague of mine. She'll be sitting in on our negotiations. Delighted to meet you, Linda. Likewise. Can I offer you some coffee or tea, Roger? No, thanks. I'm fine. So, Bob, I heard William took over as head of personnel here at your company. That's right. William left sales, so now I'm in charge of these contract negotiations. Since we've got a full agenda today, should we get started?
Complete the sentences:
1.
I’d like to ______________ you some proposals.
2.
We’ve finally come to ____________________ the agreement.
3.
Mr. Kim is a __________________ of mine.
4.
“Let me know if you need any help.” “_________________.”
5.
We are ___________________ed to see you again.
6.
Would you _______________ me to take you out to dinner?
7.
Our _________________ wants to do business with you.
8.
They need to ____________ new products for consumers.
9.
We need to create a _______________ in which business can prosper.
10. It is nice to _____________ you.
Feedback From The Boss
Overall, I'm very pleased with your report. I see you did a lot of research. Thanks. I put a lot of time into it. I just have a couple of suggestions to make. Good. I'm interested to hear your comments. First, you need a summary of your points. Secondly, adding graphs would be helpful. That's no problem. When do you need the revised report? Can you get it to me by the end of the day? I can start working on it right away. Thanks for the feedback and suggestions.
Complete the sentences:
1.
Could you write up a _________________________ of the meeting..
2.
Students need to submit their _____________ by the end of the week.
3.
I’m very _________________ed in your paintings.
4.
_____________, I am happy with your assignment.
5.
We did lots of market ________________ before we started our own business.
6.
They need a _______________ d edition of the textbook.
7.
Thanks for your great __________________s. They made my day.
8.
We need to have some _________________ after our presentation.
9.
What is your ___________ of view on the issue?
10. Cleaning my office is a very __________________ thing you can do.
Giving Advice In Writing
Punctuation
Linda, can you take a look at this and tell me if the punctuation is correct? Sure, Mark. What do you want me to look at? I'm not sure if this sentence needs commas or not. I'm not an expert on this, but I usually use a comma if I would naturally break or pause when reading the sentence out loud. In this case, you have an introductory phrase in the sentence. Put a comma here after the phrase. And what about this other sentence. Should I use a colon or semicolon? Use a colon before a list, and a semicolon between sentences. You need a semicolon here.
Complete the sentences:
1.
Speak in full ___________________s. Not just a word, please.
2.
_____________ the movie while I get some snacks.
3.
I agree with what he said, but I’d have ________________d it differently.
4.
Let’s ask an _____________. No one knows here.
5.
Use a ______________ between words or a word group.
6.
Commas are one of many ___________________ marks.
7.
A ______________________ is used to write separate parts of a sentence.
8.
You should ___________ a comma after the phrase.
9.
In this ____________, you have an introductory phrase in the sentence.
10. Use a _____________before a list, and a semicolon between sentences.
What Makes A Good Handshake
Hi, I'm Roz Usheroff, an image and communications specialist. People say that the impression clock starts ticking with the handshake. And I'm here today to show you how to wow people with a powerful handshake. That is when the first impression begins to count. I'd like to introduce you to my friend, David Coates. Pleased to meet you, Roz. Hi, David. How are you? I'm fine. I'm gonna teach David some ideas about how we can have a more impactful handshake. As we go through the different steps, think about what's your handshake saying about you. So David, when you shake hands, what I'd like you to think about is not to drop the hand too quickly. So when you put your hand out, I want you to imagine it's going straight out like this two to three times,
And hold for the length of time it takes to learn the color of my eyes. The key here is, if you think about that time frame, from learning the color of their eyes, it will make your handshake appear a lot more sincere. Another thing, David, is what you don't want to do is flip the person over like this. This kind of handshake looks like it's controlling and you're putting the person on the bottom. Another handshake that you don't want to do is when you take them in a double hand clasp. Unless you know someone very well, that may be a little bit too personal or invasive. Then you have this kind of handshake, which is the fingertip. This will show absolutely no confidence in your handshake. Another idea that you don't want to do is grasping the person's hand all the way up. When you move your hand up their hand again, that may give off the impression that you're trying to take control of the whole meeting that you have. David, as we shake hands we hold on for the length of time it takes to learn the color of their eyes. As well, what you want to do is make sure that you use the person's name. The key about a handshake is you introduce yourself, repeat back their name it helps you to remember it. You repeat it back at the beginning of the handshake and at the end of the handshake. Thank you so much, David. Thank you Roz, it's a pleasure. Pleasure meeting you. As you can see, he held on for that second longer. We now have impact in the first impression and a handshake that was most memorable.
Complete the sentences:
1.
Hi, I’m an image and communications __________________.
2.
People say that the impression _____________ starts ticking with the handshake.
3.
Men usually try to give a firm _______________________________.
4.
Her speech had a profound _______________ on people
5.
Go _____________ and turn left.
6.
To help people in need brings me immense _____________________.
7.
He is the most ________________ politician of his day.
8.
They will ___________ control of the country.
9.
________________ forward on the next step.
10. Hold for the______________ of time it takes to learn the color of my eyes.
Before you watch the videos 1. Who are the business leaders you most respect? Why? 2. Which is more important: a leader that makes decisions on their own or a leader that listens to everyone and agrees with the majority? 3. Have you ever had a terrible boss? Describe them. 4. Have you ever had an amazing superior? Describe them. 5. Do you think CEOs are paid too much? What is the argument for paying them high wages and bonuses? Task: You are the CEO of an older, respected Fortune 500 company. Your earnings are down a lot. The future looks bad. You have to make changes. What will you do, what might you do? List these actions and then share with the group.
Warren Buffet
Like I said, I think either one would make a terrific president. I don't measure whether they'd be good for the economy as to whether the stock market would go up the next day. The real question is whether they'd be good for the economy that develops, so I'm supporting both of them. I'm sort of a political bigamist for the moment. You may have noticed that American Express came out and they sort of noticed a real change early in December. You could see something happening in December. Softening, absolutely. I have no idea. It could be pretty bad, but we always come out of it. John Stumpf from Wells Fargo, I think, said it best. He said that he really was kinda puzzled why the banks came up with new ways to lose money when the old ways were working so well.
Complete the sentences:
1.
We ______________ your terrific idea.
2.
Do you get up _______________ in the morning?
3.
Obama is the ____________________ of the U.S.
4.
What _____________s you think like that?
5.
They could see something ______________ ing. They need new plans.
6.
He was ____________d when the banks came up with new ideas to lose money.
7.
He was a ____________________ prisoner who was against Nazism.
8.
Which one do you like, red or blue? I like ________________.
9.
____________ing weight is very difficult.
10. I’ve come up with a great _____________you might like.
Steve Jobs
People say you have to have a lot of passion for what you're doing and it's totally true. And the reason is, because it's so hard, that if you don't, any rational person would give up. It's really hard and you have to do it over a sustained period of time. So, if you don't love it, if you're not having fun doing it and you don't really love it, you're gonna give up. And that's what happens to most people, actually. If you really look at the ones that ended up, you know, being successful unquote in the eyes of society, and the ones that didn't, often times it's the ones that are successful love what they did, so they could persevere when, you know, it got really tough. And the ones that didn't love it quit because they're sane, right? Who would wanna put up with this stuff if you don't love it?
So, it's a lot of hard work and it's a lot of worrying constantly. And if you don't love it, you're gonna fail. So, you've gotta love it, you've gotta have passion, and I think that's the high order bit. The second thing is you've gotta be a really good talent scout. 'Cause no matter how smart you are, you need a team of great people. And you've gotta figure out how to size people up fairly quickly, make decisions without knowing people too well, and hire them and, you know, see how you do, and refine your intuition. And be able to help, you know, build an organization that can eventually just build itself, 'cause you need great people around you.
Complete the sentences:
1.
Steve Jobs is a ____________________ businessman.
2.
The company plans to _________________ 100 people this year.
3.
She used her________________________, not a map , to find the road.
4.
The CEO needs to make the right _________________ when the company is at risk.
5.
The thin ice will not __________________ your weight.
6.
It was a __________________ decision to fire all the employees.
7.
Don’t think about _________________ting the job you are working at presently.
8.
You have to do it over a sustained ___________________ of time.
9.
With a _____________________ reason, we will protest again the policy.
10. You are ___________________ wrong. You need to read the book again.
Mark Zuckerberg
. We had a very simple focus, an idea. The goal wasn't to make a huge community site, it's to make something where you could type in someone's name and find out a bunch of information about them. I don't know, I took a few days, and just threw together Facebook and launched it on February 4th, 2004. It was just me working on it that time. But at that point, my roommate Dustin, who hadn't had much computer programming experience at all was like, "You know, I can help you expand." Then I'm like, "That's cool dude, but you don't know how to program." So, he's like, "No, no, it's not an issue." And he went home one weekend, bought the book Perl for Dummies, came back and was like, "Alright, I'm ready." And then we started getting emails from people at a bunch of other schools asking if we can launch Facebook there. And the last tight bubble was most websites were run using these really expensive machines which made it that you had to basically go and raise money before you can do anything. We ran the site originally for $85 a month, renting computers for the first three months.
Were you ever in debt? I mean I was in debt $160, you know. There are big sites on the Internet. They're like, "15% of our users come back monthly." And we're like, "Alright, that's cool. Like 70% of our users come back everyday." I think I have like, 15,000 pending friend requests. And whenever I open up that page, the site crashes. So, I gave up on that. Do you feel trapped or liberated in today's technology? I don't know. I guess it's a little bit of both. I mean, I spend a lot of my time at the office. And then, I have a studio apartment a couple of blocks away, where it's just my bed, and like, a table and a chair and a teapot. And I don't even have Internet access at my apartment. So I don't know, I'm pretty like, isolated from wherever I need to be. Either that or the fact that I'm too lazy to get Internet access.
Complete the sentences:
1.
We have a computer class in our __________________ center.
2.
How much is the _____________________ rent?
3.
Discussing the global economy is a hot ___________________ these days.
4.
Do you have a good ___________________ about the employee policy?
5.
Check our ___________________, and you will understand about our products.
6.
We will ____________________ our products in Hong Kong next week.
7.
Our visa application is still _____________________.
8.
There are lots of high __________________ buildings in Seoul.
9.
Amazing Race is my favorite TV___________________.
10. How do you feel today? - I’m _________________ good.
Morgan Stanley
If you look at the housing market and prices continue to drop, prices keep changing, and within that market, there are different credits. So, it makes it very difficult, for any one person to say, "This is the value". And that's one of the challenges that I think, we all have is, if we go down the road of a good bank, bad bank, what is the price that you put these assets into the bad bank? That's gonna be a challenge. Though Chuck Schumer says, "It is almost impossible right now". I mean, it could be the aggregate value could be anywhere between 2 and 4 trillion dollars. I think he's right. That's why it's gonna be so difficult to do. And how would the value be established?
Well, there are a number of ways. I mean, one way is to do a valuation of specific structures. Another way is to go out in the marketplace and say, "We will sell these assets, make a bid". So, if you could get, That's easy, that's the market. That's the market working. And if the government is willing, and which has been hinted to that may happen, to help finance some of these purchases, which could work and then, you have a lot of smart people doing their "due diligence" and you can get a bid. That is the best way to determine price.
Complete the sentences:
1.
This house is an old wood_______________________.
2.
It will be a big _________________for you if you do the project.
3.
Could you please give me more __________________ information about it?
4.
The stock ___________ doesn’t open today.
5.
It is _____________________ to solve the problems because they are too difficult.
6.
Tomorrow, open a ______________ account.
7.
What do you _______________ by that?
8.
We are not going ____________________
9.
I can’t make a _________________. It is too expensive
10. They ___________________ed that she might get promoted.
Obama On The Economy
For decades, the United States has had one of the most open markets in the world and that openness has helped to fuel the success of so many countries in this region and others over the last century. In this new era, opening other markets around the globe will be critical not just to America's prosperity, but to the world's as well. An integral part of this new strategy is working towards an ambitious and balanced Doha Agreement. Not any agreement, but an agreement that will open up markets and increase exports around the world. We are ready to work with our Asian partners to see if we can achieve that objective in a timely fashion. And we invite our regional trading partners to join us at the table. We also believe that continued integration of the economies of this region will benefit workers, consumers and businesses in all our nations.
Together with our South Korean friends, we will work through the issues necessary to move forward on a trade agreement with them. The United States will also be engaging with the Trans-Pacific Partnership countries with the goal of shaping a regional agreement that will have broad-based membership and the high standards worthy of a 21st century trade agreement. Working in partnership, this is how we can sustain this recovery and advance our common prosperity. But it's not enough to pursue growth that is balanced. We also need growth that is sustainable. For our planet and the future generations that will live here.
Complete the sentences:
1.
What is the __________________________ of eating healthy food?
2.
The U.S is leading the open market around the _________________
3.
Working in partnership, this is how we can advance our common ______________.
4.
We’d like to___________________ you to our corporate dinner.
5.
The desire to ______________ one’s own happiness is natural to the mind.
6.
The _______________ activity rose in the stock market.
7.
Our company a ______________ office in Philadelphia.
8.
We will work through the issues so we can sign the trade ___________________.
9.
An ______________ part of this new strategy is working together more.
10. In capitalist societies, the __________________________ is king.
Record Your Progress! Lesson
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Unit 1: Getting Started. Introductions. First Meetings Introducing People Saying Goodbye Meeting The Boss Welcoming The Team
Unit 2: Socializing Eating Out Using Friendly Phrases Health and Fitness Taking A Break An Office Tour
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Record Your Progress! Lesson
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Unit 3: MEETINGS What Makes A Good Meeting? Setting The Agenda Interrupting Making Decisions Wrapping Up
Unit 4: TRAVEL Airport Greetings Travel Itinerary Entertaining Clients Leisure Time Fear Of Flying
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Unit 5: TELEPHONING Answering A Call Receiving And Taking Messages Structuring A Call Returning The Call What Makes a Good Call?
Unit 6: PRESENTATIONS Presenting At A Glance Organizing Information Using Visual Aids The Golden Rules What Makes A Good Presentation?
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Lesson
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Unit 7: SKILLS Business Golden Rules Negotiating Skills Getting Feedback Giving Advice In Writing Shaking Hands
Unit 8: MOVERS AND SHAKERS Warren Buffet Steve Jobs Mark Zuckerberg Morgan Stanley Obama On The Economy
Answer Key Unit 1 First Meetings 1. flight 2. hope 3. catch 4. manage 5. delay 6. miserable 7. free 8. call 9. pilot 10. Somehow
Saying Goodbye 1. pleasure 2. trip 3. appreciate 4. learn 5. use 6. soon 7. past 8. time 9. miss 10. better
Welcoming The Team 1. detail 2. familiar 3. moment 4. ready 5. line 6. marketing 7. somewhat 8. join 9. company 10. work
Introducing People 1. Nice 2. Marketing 3. bother 4. flight 5. assistant 6. face / face 7. drink 8. awake 9. ago 10. great
Meeting The Boss 1. forward 2. introduce 3. launch 4. know 5. pretty 6. help 7. database 8. see 9. need 10. branch
Answer Key Unit 2 Eating Out 1. order 2. delicious 3. try 4. avoid 5. spice 6. vegetarian 7. favorite 8. notice 9. grill 10. menu
Health And Fitness 1. poison 2. diagnose 3. business 4. bother 5. severe 6. upset 7. lifestyle 8. catch 9. seem 10. upset
A Tour Of The Office 1. drink 2. regular 3. snacks 4. well-stocked 5. kitchen 6. office 7. help 8. excellent 9. full 10. big
Using Friendly Phrases 1. extra 2. mind 3. annoy 4. break 5. street 6. respond 7. pouring 8. around 9. ideas 10. shame
Taking A Break 1. mind 2. break 3. plan 4. join 5. think 6. Put 7. sense 8. while 9. sure 10. need
Answer Key Unit 3 A Good Meeting? 1. attend 2. important 3. circulate 4. approach 5. refreshment 6. chair 7. Plan 8. propose 9. few 10. length
Interrupting 1. different 2. technique 3.interrupt 4. add 5. think 6. assumption 7. suggestion 8. find 9. interruption 10. hear
Wrapping Up 1. productive 2. mind 3. agreement 4. partnership 5. draft 6. initial 7. receive 8. right 9. standard 10. shot
Setting The Agenda 1. correct 2. purpose 3. appropriate 4. strategy 5. valuable 6. effort 7. specific 8. future 9. explore 10. clients
Making Decisions 1. show of hands 2. implement 3. favor 4. decide 5. reject 6. consensus 7. minute 8. spend 9. wish 10. decision
Answer Key Unit 4 Airport Greetings 1. take 2. happy/nice 3. finally 4. hotel 5. dicuss 6. then 7. meet 8. Yes 9. sound 10. account
Entertaining 1. book 2. manager 3. flight 4. tour 5. client 6. dinner 7. idea 8. problem 9. facility 10. out
Fear Of Flying 1. scary 2. travel 3. bounce 4. bumpy 5. sometimes 6. ride 7. safe 8. mean 9. around 10. know
Travel Schedules 1. customer 2. back 3. leave 4. advance 5. less 6. visit 7. recently 8. schedule 9. save 10. reduce
Leisure Time 1. taste 2. cheap 3. before 4. winer(ies) 5. Actually 6. start 7. own 8. friend 9. else 10. fun
Answer Key Unit 5 Opening A Call 1. reason 2. check 3. spell/give 4. call 5. moment 6. message 7. order 8. number 9. alright 10. summer
Structuring A Call 1. handle 2. confirm 3. explain 4. decide 5. receive 6. option 7. fax 8. person 9. discuss 10. here
A Good Call? 1. follow 2. message 3. identify 4. possible 5. save 6. interest 7. greet 8.customer 9. polite 10. start
Messages 1. Let 2. back 3. extension 4. repeat 5. message 6. receive 7. husband 8. tell 9. better 10. moment
Returning A Call 1. see return 1.2.boat invoice 2.3.ticket 4. actual 3. man appoint 4.5.back 6. ship 5. Sadly get 6.7.possible 8. available 7. look hour 8.9.horse 10. talk 9. diamond 10 h d
Answer Key Unit 6 Organizing Information 1. incident 2. then 3. prioritize 4. brainstorm 5. accountability 6. final 7. organize 8. list 9. thought 10. practical
The Golden Rules 1. spontaneity 2. positive 3. joke 4. practice 5. distract 6. anecdote 7. appropriate 8. mannerism 9. tip 10. clarity
A Good Presentation? 1. handout 2. for instance 3. chance 4. example 5. relevant 6. adjust 7. complex 8. question 9. introduce 10. last
Using Visual Aids 1. fluctuate 2. slump 3. gradual 4. worsen 5. look 6. going to 7. hit 8. year 9. graph 10. last
Presenting At A Glance 1. outline 2. length 3. audience 4. relaxed 5. handle 6. digress 7. state 8. present 9. point 10. feel
Answer Key Unit 7 Golden Rules 1. anticipate 2. objective 3. sense 4. waste 5. represent 6. authority 7. agreeable 8. trick 9. conversation 10. keep
Getting Feedback 1. summary 2. report 3. interest 4. Overall 5. research 6. revise 7. comment 8. feedback 9. point 10. helpful
Shaking Hands 1. specialist 2. clock 3. handshake 4. impact 5. straight 6. pleasure 7. powerful 8. take 9. Move 10. length
Negotiating 1. offer 2. negotiate 3. colleague 4. Likewise 5. delight 6. allow 7. company 8. create 9. climate 10. meet
Giving Advice 1. sentence boat 2.1.Pause ticket 3.2.phrase 3. man 4. expert back 5.4.comma Sadly 6.5.punctuation 6. possible 7. semicolon look 8.7.put 8. horse 9. case 9. colon diamond 10.
Answer Key Unit 8 Warren Buffet 1. support 2. early 3. president 4. make 5. chang(ing) 6. puzzle 7. political 8. both 9. Los(ing) 10. idea
Mark Zuckerberg 1. community 2. monthly 3. issue 4. idea 5. website 6. launch 7. pending 8. apartment 9. program 10. pretty
Obama 1. benefit 2. globe 3. prosperity 4. invite 5. pursue 6. trade 7. regional 8. agreement 9. integral 10. consumer
Steve Jobs 1. successful 2. hire 3. intuition 4. decision 5. sustain 6. tough/hard 7. quit 8. period 9. rational 10. totally
Morgan Stanley 1. structure 2. challenge 3. specific 4. market 5. impossible 6. bank 7. mean 8. anywhere 9. bid 10. hint
About the Author David Deubelbeiss is professor, teacher trainer and technology advocate presently living in North Bay, Ontario. He has traveled and taught EFL around the world. A “working man’s teacher”, he espouses the philosophy of “When one teaches, two learn.”Find out more about him through his google profile or his online teacher professional development website – EFL Classroom 2.0