How Cloud Computing Companies Are Ensuring That Their Consumers Are Satisfied
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Cloud computing companies operate using a business model in which the computing technology required by the company is delivered as a service. Any company in the service industry knows that customer satisfaction with service delivery levels is critical to their ability to succeed in the industry. Therefore, cloud computing companies must design a solution that enables them to provide the right level of service in a professional and responsive manner. Otherwise, they will face the risks of anonymity and obscurity, and in a crowded market such as cloud computing, this is undoubtedly the death penalty for enterprises.
The first solution that cloud computing companies in UAE designed to address this challenge was service level agreements. These are contracts for cloud computing services. They provide a clear, easy-to-understand overview of the service levels that people using cloud computing should get from service providers. This is beneficial because it establishes a contract basis for future relationships. Service provider agreements often explicitly list service
provider obligations. This is to ensure that the companies they contract with clearly outline their expectations of the service provider. This determines what the cloud computing company must achieve and helps ensure that misunderstandings between providers and consumers will not cause problems in the future.
The second solution is to use a cloud management system to monitor the performance of cloud services provided to consumers. The system allows service providers to always accurately manage the performance of the cloud. This is critical because it requires proactive service resolution. By managing all aspects of the cloud themselves, cloud companies can ensure that they meet their obligations under their service level agreements. It also helps them spot cloud issues before they pose any serious challenges to consumers using the product.
Cloud management systems are more accurate and informative than traditional systems that get feedback from consumers. By accessing the information directly, they ensure that the company gets valuable information that consumers may not be able to fully convey. This is especially important when they are dealing with a lot of technical issues, such as cloud computing.