Introducing ITM Innovation by Jonathan Havens, h2o creative group
A new, more convenient way to bank is coming to the Golden Isles very soon, thanks to South Coast Bank & Trust. 74
ELEGANT ISLAND LIVING
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n October, South Coast will be the first bank in the area to unveil innovative technology with live customer service called Interactive Teller Machines (ITMs).
ITMs offer customers the convenience of banking with a real person from 7:00 a.m. until 9:00 p.m., Monday through Saturday. A live video feed allows normal, natural conversation just like in the bank lobby or drive thru, and the interactive machines cash checks, take deposits (without a deposit slip), transfer money between South Coast accounts, pay a loan, and more.
“We are excited to provide our customers with a brand new way to bank,” said Al McKinnon, President of South Coast Bank & Trust. “People live busy lives, and banking should be convenient. But what convenient means is specific to each and every person. South Coast’s mission is to improve the customer experience and to provide the products and services customers need, when they need them. ITMs help us accomplish that.” An ITM looks almost identical to an ATM, but when customers touch the screen, they are greeted by a real, live person and served in a way that reflects the friendly, professional culture of
