NEED TO KNOW

Currency Exchange

The state of Alaska uses the US Dollar. Exchanging Euros and other currencies is recommended for travel to the United States.

Cash And Credit Cards

We suggest you carry some cash for taxis, tips and other items if you will be spending any time in the country. It is also recommended that you notify your credit card companies that you will be traveling internationally. Visa and Mastercard are commonly accepted, even for small transactions.

Local Language

Alaska has around 20 distinct official native languages with English being the most widely spoken.

Local Timezone

Winterlake Lodge adheres to the Alaska Time (UTC) zone.

Entry Requirements

For visitors, entry requirements differ slightly depending on place of birth, length of stay and what items accompany the traveler. All persons entering the United States must travel with a passport that is six months or more from expiration, a return or onward journey ticket, and proof of funds to support the traveler during their visit.

Mobile Device Services

Due to our remote location, there is no cell phone service at Winterlake Lodge. For time off-property such as during airport transfers, we recommend checking with your cell phone provider to see if you will have service in Alaska, and the United States if you are traveling from another country.

Electrical Current

Electricity at Winterlake Lodge is 120 volts with Type A or B outlets. The lodge runs off a generator which is on from 7am - 11pm and is switched off at night.

CHECK-IN AND CHECKOUT

While there are no set check in or check out times, guests typically arrive around 9am by float plane, which will then likely be the same plane that takes departing guests. Timing is weather dependent, but we will work closely with arriving and departing guests to coordinate all relevant details.

Airport Arrivals

Guests are able to fly either privately or commercially into Ted Stevens International Airport in Anchorage. From there, we can help you coordinate the subsequent floatplane transfer, which delivers you straight to the lodge.

Gratuities And Tipping

Please be assured that gratuities are not expected by our team, however, if you would like to thank the Eleven staff and guides, here is some helpful information and standard courtesy guidelines for your reference.

At the end of the stay, you’ll have the opportunity to select the amount you’d like to leave in the form of cash or card. If you choose to leave one amount for the entire team, it will get distributed fairly amongst all guides and staff who contributed to your stay. For the entire hospitality and guide team, we suggest $200 USD per guest, per day. Tipping is at your discretion and this is merely a recommendation.

Payment And Cancellation Policy

Please refer to our website for updated information regarding our deposit and cancellation policy: https:// elevenexperience.com/cancellation-policies

Trip Insurance

WE HIGHLY RECOMMEND the purchase of trip cancellation insurance. The Eleven team can help you arrange trip cancellation insurance with Global Rescue. Please ask your sales representative for more information.

Eleven Contact Information

ELEVEN HEADQUARTERS

+1 800.903.7761 (Toll-Free)

+1 970.237.5985 (International) reservations@elevenexperience.com

EXPERIENCE TEAM

WLLexperienceteam@elevenexperience.com