Middle East and North Africa Edition
August 6, Issue 91
Dubai International has recorded the busiest half year (H1) of its history with record passenger traffic registered in the six-month period.
MENA SUITES HOTEL TO BE LAUNcHED MENA Hotels & Resorts corporation is to launch the first MENA Suites Hotel property in Al Khobar, Saudi Arabia, scheduled to open in summer 2012.
4 INDIGO TO FLY TO DUBAI IndiGo, India’s largest low-cost carrier is to launch its first international service upon commencing flights to Dubai on September 1.
8 In This Issue Market Update Weekly News Accommodation News Air Travel News International Who’s Moved Travel Talk Agents’ Corner Travel Channels Rendezvous Events AUGUST 6 2011
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Dubai International: Busiest Six Months Ever
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TRAVEL TRADE WEEKLY Managing Editor Mary Kammitsi mary@traveltradeweekly.travel Journalists Rita Kasziba Duncan MacRae Marianna Keen Design & Layout Elina Pericleous
Dubai International: Busiest Six Months Ever Dubai International has recorded the busiest half year (H1) of its history with record passenger traffic registered in the six-month period.
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ith 24.6 million passengers passing Sales & Marketing through the terminals, Maria Demetriadou up 8.9 percent from Brighite Ess Dominique Tennant 22.6 million in the corresponding period in 2010, the world’s Directors Andreas constantinides fourth busiest airport for international travellers Mary Kammitsi experienced the highest passenger volume of its Headquarters 50-year history. T.T.W. Travel Trade Weekly Ltd. With an impressive growth of 10.4 percent, P.O. Box 25255 passenger volume registered in June grew from Nicosia 1308 cyprus 3.68 million in 2010 to 4.07 million. The average Tel: +35722820888 monthly passenger traffic in H1 rose from 3.76 Fax: +35722318958 million in 2010 to 4.09 million, while the average Website www.traveltradeweekly.travel daily volume stood at 135,700 compared with 124,600 between January and June 2010. Emails info@traveltradeweekly.travel Aircraft movements registered in June accounted editorial@traveltradeweekly.travel for 26,101, an increase of five percent from sales@traveltradeweekly.travel 24,847 in the corresponding period in 2010. Year to date aircraft movements totalled 159,372, up 6.2 percent on 150,095 registered in H1 2010. The steady addition of new services operated from Dubai MENA Exchange Rates International has been Accurate as of 4/8/2011 instrumental to the solid growth currencies shown in red of passenger volume, noted Paul are fixed against the US Dollar COUNTRY UAE (AED) Egypt (EGP) Saudi Arabia (SAR) Lebanon (LBP) Bahrain (BHD) Jordan ( JOD) Syria (SYP) Kuwait (KWD) Qatar (QAR) Oman (OMR) Tunisia (TND) Morocco (MAD) Iran (IRR) Yemen (YER) Algeria (DZD) Libya (LYD)
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CURRENCY Dirham Pound Riyal Pound Dinar Dinar Pound Dinar Riyal Rial Dinar Dirham Riyal Rial Dinar Dinar
1USD= 3.67 5.95 3.75 1,515 0.37 0.71 47.43 0.27 3.64 0.38 1.38 7.91 10,558.5 213.25 73.4 1.21
Griffiths, cEO, Dubai Airports. “As the numbers clearly suggest, robust passenger traffic growth continues despite high fuel prices and growing economic uncertainty in Europe and the US. This is being driven by the addition of new routes and frequencies, more wide-bodied aircraft as well as by the attractiveness of Dubai as a tourist destination and an efficient transit point. Our planned USD7.8 billion expansion of Dubai International is well-timed to accommodate the expected average annual growth of 7.2 percent over the next 10 years.” In the first half of the year more than 200 weekly flights were launched to 19 new destinations across Asia, Europe and Africa by various airlines, including Emirates and flydubai. currently 150 airlines operate services to more than 220 destinations from Dubai International. Year to date, the list of the top five destinations served by the airport with the greatest passenger volumes includes India, the UK, Saudi Arabia, Pakistan and Iran. The ranking of the fastest growing regions is topped by Eastern Europe (+302.4 percent), followed by AGcc (+28.2 percent), Russia and cIS (+20.8 percent), North America (+16.8 percent), Asia Pacific (+13.2 percent), and the Indian subcontinent (+8.3 percent).
Wyndham: Strong Results, Increased Guidance The solid performance across all of Wyndham Worldwide’s three businesses, lodging, vacation exchange and rentals and vacation ownership, resulted in strong second quarter (Q2) results. During the three-month period, the company’s revenue increased 13 percent to USD1.1 billion. Net income rose 20 percent to USD114 million, or USD0.67 per diluted share. Stephen Holmes, chairman and cEO, Wyndham Worldwide, elaborated on the results. “Wyndham Worldwide once again delivered strong results across all three of our businesses, which are each well-positioned to deliver profit growth in the future. In addition, we continue to generate significant and growing levels of sustainable free cash flow that we are deploying to drive shareholder value.” The Q2 performance prompted the company to increase its full-year guidance, and predict revenues to account for USD2.32-2.40 million. AUGUST 6, 2011
Passenger Demand Slows While Freight Remains Stagnant Report IATA The International Air Transport Association (IATA) announced that traffic results for June indicate a slight alleviation in demand for both air travel and freight markets.
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assenger demand remains on an upward trajectory, but at a slower pace than the post-recession rebound, which reached an annual rate of close to 10 percent. Passenger demand for June was up 4.4 percent compared to June 2010, while freight demand was three percent lower. The slowdown reflects slower economic growth and increased costs resulting from higher jet fuel prices, and raised taxation (in some countries). Middle East passenger carriers recorded a 6.4 percent increase in demand for passenger services against a capacity rise of
AUGUST 6, 2011
8.4 percent for a load factor of 74.8 percent. For the second consecutive month, both demand and capacity increases by Middle East carriers have fallen behind those of Europe and Latin America. While freight carriers in Asia Pacific, European and North American markets recorded a decline in international and domestic demand, carriers in the Middle East, Latin America and Africa showed year-on-year growth for June, recording demand increases of 3.7 percent, 2.8 percent and 0.3 percent respectively. Tony Tyler, director general and cEO, IATA, remarked on the market changes. “With high load factors and an upward
growth trend, the passenger business is doing better than cargo. But regional growth patterns are shifting. The Middle East carriers have moderated to a single digit expansion and tighter economic conditions have slowed china’s growth. Meanwhile, Latin America is leading the industry expansion followed by Europe which is growing strongly despite its currency crisis. North America is underperforming the industry on growth but leading on load factors.” IATA forecasts an industry profit of USD4 billion for the current year, amounting to a 78 percent decrease from the USD18 billion that the airlines made in 2010.
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- Accommodation Sheraton Doha Resort & Convention Hotel
Sheraton Doha Gets a Facelift Sheraton Doha Resort & Convention Hotel is to undergo major renovation.
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he pyramidal landmark on the shores of Doha’s bay will embark on an extensive renovation process this year. The 371-room property’s major renovation elements include the pool and landscape behind the hotel, the restaurant, the lobby, the ballroom and several suites. The ballroom, a preferred venue for prestigious events, will also undergo a major upgrade this year, while the restaurant on the top of the pyramid will embark on its renovation in December, to welcome guests with a brand new design by October 2012. Steven Kalczynski, general manager, Sheraton Doha Resort & convention Hotel, commented on the announcement. “It truly is an exciting time here at Sheraton Doha, the premier hotel in Doha. As we try to keep many of the traditional elements of our original design, we will also be upgrading the restaurants and public areas. This will begin to occur in 2012-2013. Five of our premier suites will also be undergoing complete re-design and renovations.” Upon the completion of a one-year process (between March 2012 and March 2013), guests will enjoy a newly designed pool area. “This beautiful 75-acre (303,514m2) plot of land directly behind the Sheraton Doha will begin transforming this summer. This will include the addition of a pool and will continue on with complete refurbishment of the existing pool area, including the terrace restaurant and all of the landscape and beach areas,” explained the general manager.
As we try to keep many of the traditional elements of our original design, we will also be upgrading the restaurants and public areas 4
MENA Suites Hotel to be Launched MENA Hotel & Resorts Corporation is to launch the first MENA Suites Hotel property in Al Khobar, Saudi Arabia, scheduled to open in summer 2012. Located in Al Khobar’s prime commercial area, MENA Suites Hotel Al Khobar will provide guests with easy access to the city’s landmarks, main business centres and major attractions. The lifestyle boutique hotel with its homely residential environment will offer an ideal base for extendedstay travellers and families. Upon completion, the hotel will feature 70 rooms and suites, a cafe-restaurant, two meeting rooms, a swimming pool area, a gym and a spa. Fadi Mazkour, director, MENA Hotels & Resorts, commented on the partnership. “MENA Hotels & Resorts, a hotel management company established in 2008 by Al Hokair Group and hotel professionals has made its debut on the opening of the first MENA hotel brand in the Kingdom of Saudi Arabia, MENA Hotel Riyadh. In addition, MENA Hotels & Resorts has successfully taken over the management of the five-star MENA Grand Khaldia, Riyadh, a tower of 400 rooms and suites with 18 meetings rooms and a 600 persons ballroom, MENA Suites Olaya, Riyadh, scheduled to open by November and MENA Hotel Muscat, Oman. Other locations are scheduled to open in other major cities by 2012.” The launch of the new brand is in line with the government’s long term strategy to further develop the Kingdom’s tourism industry, noted Ibrahim Asmael, owner, ASMAEL, one of the leading contracting company. “We are extremely pleased to be partnering with MENA Hotels & Resorts in developing the first MENA Suite Hotel in the Kingdom. The Saudi Government commission for Tourism and Antiquities has a robust plan in place to increase the tourism industry's share in the country's gross domestic product from six to 16 percent by 2020. We are proud to be contributing to that plan with our partner MENA Hotels & Resorts whom we can rely on and certainly will make this venture a success and the start of our long time partnership.” AUGUST 6, 2011
- Accommodation Hilton Marsa Alam Nubian Resort
Starwood Brands to Increase Spa Offerings
Hilton Opens Egypt Resort Hilton Hotels & Resorts has opened Hilton Marsa Alam Nubian Resort, its 17th property in Egypt.
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he 370-room resort, with its design reflecting the ancient history and heritage of the Nubian culture, is part of an integrated mixed-use project which includes an entertainment village, a congress centre and a residential town. Dave Horton, global head, Hilton Hotels & Resorts, commented on the importance of the location. “As the largest international brand in Egypt, we take great pride in opening our latest Hilton Resort in this region. Marsa Alam is a fantastic location for travellers seeking rich local culture and authentic experiences. The area is an ideal gateway for tourists seeking the ever popular Nile cruise, ancient sites and temples.” Hilton’s arrival into the region will further rise its profile, emphasised, Hamada Aboul Enein, chairman, concord co. for Tourist Development, the owners of the hotel. “The Red Sea Riviera, and Marsa Alam in particular, is famous for its beaches, coral reef barriers and the abundance of marine life found in its waters. We’re proud of our region and extremely pleased that Hilton, Egypt’s most 6
recognised hospitality brand, will now play a part in helping to promote Marsa Alam to a worldwide audience.”
As the largest international brand in Egypt, we take great pride in opening our latest Hilton Resort in this region Besides an array of sporting and leisure facilities, the hotel features a fitness centre, a diving lodge, four outdoor swimming pools, a tennis court, a kids club and nine restaurants and bars. Rudi Jagersbacher, area president for Middle East and Africa, Hilton Worldwide, expressed his delight at opening the new hotel. “Egypt and our Hilton Hotels & Resorts brand enjoy a long and successful history and I’m delighted that our latest hotel will be located in such a beautiful and diverse area of the country. This is the second hotel we have opened in Egypt this year and we look forward to welcoming tourists from all over the world as they explore the best of what Egypt has to offer.”
Starwood Hotels & Resorts Worldwide has revealed plans to expand Sheraton and Westin’s portfolio of hotel spas across Asia and the Middle East. Sheraton will increase its spa portfolio by almost 50 percent this year, with 10 openings, while Westin will add six spas, increasing the Heavenly Spa portfolio by almost 20 percent. Jeremy Mccarthy, director of global spa development and operations, Starwood, commented on the company’s spa expansion. “We continue to bring our hotel brands to life through specially designed and curated brand experiences. The Heavenly Spa by Westin and Shine Spa for Sheraton concepts are extensions of the individual brand philosophies and the success of our signature, branded spa experiences is driving demand for continued expansion, especially in key global emerging markets.” Sheraton and Westin will open its inhouse, signature spa concepts in existing and new hotels with a primary focus in Asia. Shine Spa for Sheraton will make its debut at Sheraton Yantai Golden Beach Resort, Sheraton Guangzhou Hotel, Sheraton Beijing Dongcheng Hotel, Sheraton Qinqyuan Resort and five other properties across Asia.
We continue to bring our hotel brands to life through specially designed and curated brand experiences Additionally, Shine Spa will open this year at Sheraton Baku Airport Hotel in Azerbaijan. Heavenly Spa by Westin will open at The Westin Abu Dhabi Golf Resort & Spa and four hotels across china including The Westin Wuhan Wuchang. AUGUST 6, 2011
- Air Travel
Qatar Airways Flies Daily to Kolkata Qatar Airways has broadened its passenger flight network in India by launching daily, non-stop services from Doha to Kolkata.
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ith an extensive network throughout the world, Qatar Airways’ newest passenger route is expected to appeal to expatriates returning to Kolkata, as well as to international business travellers. Akbar Al Baker, cEO, Qatar Airways, highlighted the convenience of the new services. “Introduction of our latest destination has been well timed to coincide with the busy holiday season as families travel to and from India, one of our most important markets. As our 12th Indian gateway, the addition of Kolkata demonstrates Qatar Airways’ commitment to one of the world’s fastest growing
economies with India’s rapid pace of development prompting the need for more flights to serve rising demand for air travel to and from the country.”
The addition of Kolkata demonstrates Qatar Airways’ commitment to one of the world’s fastest growing economies The inaugural flight QR 294 arrived at Kolkata’s Netaji Subhash chandra Bose International Airport on July 28, to a traditional water salute welcome. The airline’s 2011 expansion programme
Qatar Airways
has so far seen the launch of 10 new routes, including Bucharest (Romania), Budapest (Hungary), Brussels (Belgium), Stuttgart (Germany), Aleppo (Syria), Shiraz (Iran), Venice (Italy), Montreal (canada), Medina (Saudi Arabia) and, now, Kolkata. Qatar Airways now operates 95 flights a week across 12 destinations in India.
Jet Airways to Connect Sharjah and Thiruvananthapuram Indian airline Jet Airways is to launch daily flights from Sharjah to Thiruvananthapuram, effective from October 30. The route will represent the 10th daily service from the UAE to India in the airline’s operation, and the 22nd flight from the Gulf to India. Jet Airways, which already offers flights from Sharjah to Kochi, will deploy its Boeing 737-800 on the new route. The additional services will enhance the options of the increasing number of business passengers flying between the two countries, and it will further consolidate Jet Airways’ position in the highly competitive market, noted Nikos Kardassis, cEO, Jet Airways. “Jet Airways has established itself as a prominent brand in the intensely competitive Indo-Gulf sector for its service and quality of its in-flight product. We are confident that the new service from Thiruvananthapuram to Sharjah will prove immensely popular with our guests. We believe that this new route has a potential to serve the needs of our corporate and business travellers, especially from the South.” Jet Airways’ routes between India and the Middle East currently include Abu Dhabi, Bahrain, Dubai, Doha, Kuwait, Muscat, Sharjah, Jeddah, Riyadh and Dammam. AUGUST 6, 2011
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- Air Travel
IndiGo to Fly to Dubai IndiGo, India’s largest low-cost carrier is to launch its first international service upon commencing flights to Dubai on September 1.
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he launch of daily-direct services between Dubai and Delhi will mark not only the carrier’s foray into the UAE but also its international debut. Effective from October 2, the fast growing airline will also connect Dubai with Mumbai, providing the increasing number of leisure and business passengers travelling between the two countries with even greater options. Following commencing flights from Dubai International Airport, IndiGo is to move east and launch services to Bangkok and Singapore, before adding Kathmandu and Muscat to its enhancing network. connecting India and the Middle East holds enormous potential for the airline, noted Aditya Ghosh, president, IndiGo. “We wish to thank our customers for their enduring trust and support and are extremely excited about the upcoming international launch. Dubai is a key market for us and launching operations in this market is in line with our growth strategy outlined for the Middle Eastern skies. IndiGo will keep its promise of providing low fares on international routes as well. We
hope to provide the much needed avenue for countless Indians to explore wider horizons and at the same time open up the doors to more and more overseas travellers to experience India.”
Dubai is a key market for us and launching operations in this market is in line with our growth strategy outlined for the Middle Eastern skies The fastest growing low-cost carrier in the world, according to centre for Asia Pacific Aviation, currently operates 259 daily flights connecting 26 destinations across India, and hopes to prolong its success in the international market. “We hope to create the same magic and success in the international market and look forward to a great experience with our customers. It is our consistent endeavour to make the journey hassle free for our customers and provide them high quality experience at the best yet affordable prices,” concluded Ghosh.
Oman Air Increases Salalah Flights Oman Air has increased frequency on its Muscat-Salalah route to better serve passengers that visited the annual Salalah Tourism Festival last month. The national carrier of the Sultanate has upgraded the route with 32 additional services and offered up to seven flights daily. The airline is also in the process of implementing an additional flight frequency programme to further increase operations in the sector. Salalah Tourism Festival celebrates the history, culture, traditions and landscapes of the Governorate of Dhofar, and its capital, Salalah. It also coincided with the Khareef, the monsoon season unique to this part of Arabia. Each year thousands of visitors attend the event, taking advantage of Oman Air’s seasonal fares. As part of Oman Air’s initiative to promote domestic tourism, the airline introduced special fares on several of its services and plans to review the fares and frequencies, and sustain them if justified by demand.
flydubai Debuts Daily Flights to Dammam flydubai launched operations to the city of Dammam in Saudi Arabia on July 17, with the aim of catering to the growing number of business travellers between the UAE and Saudi Arabia. Ghaith Al Ghaith, cEO, flydubai, remarked on the new route’s importance. “Development of the travel and tourism industry is a core focus for the Saudi government as it increases its non-oil GDP and diversifies the economy. With the launch of this route we hope to further strengthen bilateral trade relations between the two countries and 8
open up new areas of partnership.” Saudi Arabia also has one of the region’s most dynamic travel markets driven by domestic tourism, business travel and religious tourism. Inter-country relations in non-oil sectors such as science, industry and telecommunications, which
are growing year-on-year, are expected to raise visitor volumes significantly. Visitor numbers are forecasted to grow 6.7 percent annually until 2015. The new Dubai-Dammam service will run daily, departing from Dubai’s Terminal 2.
AUGUST 6, 2011
- International
Jumeirah Debuts in Continental Europe Jumeirah Group, has opened its latest hotel in Frankfurt, Germany, marking the Dubai-based luxury hospitality company’s foray into continental Europe.
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umeirah Frankfurt welcomed its first guest on August 1, while the grand opening celebrations are slated for September. Located in the centre of Frankfurt, in close vicinity to the business district and shopping streets, the five-star hotel spreads over 25 floors, enticing guests with stunning views. It features 218 of the largest rooms and suites in the city, all with state-of-theart equipment. Taking in-room technology to the next level, instead of conventional air-conditioning, the hotel’s hybrid room tempering system uses body heat detectors and motion sensors to regulate energy consumption. Besides its signature restaurant and a lobby bar, the hotel oers spacious meeting rooms, a ballroom and a spa. Jumeirah Frankfurt
AUGUST 6, 2011
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- International
Dusit International to Debut in the Maldives Dusit International is to open its first resort in the Maldives, Dusit Thani Maldives, Mudhdhoo Island, Baa Atoll, in mid December.
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ocated northwest of the capital city of Malé, the resort will feature 46 beach villas, two beach houses, 30 water villas, 20 ocean villas and two ocean houses. It will also boast the largest (50m) swimming pool in the Maldives, a pool bar, overwater and grill restaurants, tree top spas, tennis courts, a dive centre and extensive water activities in and around the resort. chanin Donavanik, cEO, Dusit International, commented on the company’s entry into the Maldives. “This new project is our first foray into the Maldives, arguably one of the most beautiful destinations on earth. This is a very exciting addition to our growing portfolio and represents a great milestone for the Dusit brand. Dusit Thani Maldives will combine the rich flavour of Thai hospitality stunning tropical beauty of the Maldives.” The investment totals some USD77 million, with Dusit International being the main shareholder.
Mudhdhoo Island, Maldives
This is a very exciting addition to our growing portfolio and represents a great milestone for the Dusit brand The sale of the island was transacted by Maldives Resort Island Investments, and the Mudhdhoo Island Resort will be developed my coastline Hotels & Resorts.
Ahmed Umar Maniku, chairman and managing director, coastline, expressed his delight at welcoming Dusit to the Maldives. “coastline is extremely pleased with the sale of Mudhdhoo Island Resort, to such a highly respected and established brand such as Dusit International. We believe Dusit will bring not only a sizeable financial investment into the Maldives but will add significant value to the training and development of Maldivians through its outstanding hospitality training schools and colleges.”
IHG Opens First Holiday Inn Hotel in Colombia InterContinental Hotels Group (IHG) opened Holiday Inn Bogota-Airport on July 26, debuting the brand to colombia. The property marks IHG’s sixth property in the country, across four brands. Holiday Inn Bogota-Airport
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In addition to the new Holiday Inn hotel, there are two Intercontinental Hotels, one crowne Plaza, and two Holiday Inn Express properties. Alvaro Diago, chief operating officer, IHG, Latin America and caribbean, commented that the opening is part of a Holiday Inn expansion plan in the Latin American country. “We are excited to open the first of two Holiday Inn hotels that will open this year in colombia, a market that IHG knows well.” The newly built Holiday Inn BogotaAirport, located in the city’s modern
business district of El Salitre, near to El Dorado International Airport, encompasses eight storey’s and features 191 rooms. The property is part of a mixed-use business centre and is within close proximity to the corferias convention centre, the US Embassy, Bogota’s main industrial district and the downtown. The new property features eight elegantly designed meeting rooms, totaling 4,842 square feet (450m2) and with a 400person capacity, as well as a 24-hour gym and full-service restaurant. AUGUST 6, 2011
Mohammed Keshreh
Mohammed Keshreh
Mohammed Keshreh has been appointed as revenue manager of Radisson Blu Residence, Dubai Marina. Having worked for major hotel chains for the last six years, Keshreh brings with him a wealth of experience. He began his career in 2006 as guest service agent of Sheraton Kuwait. His next positions included front office shift leader, sales executive and sales manager of various Sheraton hotels in Syria and Libya. Keshreh took on his first revenue manager role in 2009 after being promoted at Sheraton Aleppo in Syria. He moved to the UAE early this year as revenue manager of Westin Golf Resort & Spa in Abu Dhabi.
Philippe Bonnot Philippe Bonnot has been appointed as general manager of Ibn Battuta Gate Hotel, managed by Mövenpick Hotels & Resorts. Prior to taking on his new role at the five-star property in Dubai, he held the position of the general manager at Mövenpick Tower & Suites Doha. He has vast experience that spans over 25 years and a number of countries including France, England, French Polynesia, Switzerland and Qatar. Previously he worked as general manager at several Le Méridien properties including cochin & convention centre in India, Hôtel Le Méridien Heliopolis, Egypt and Hôtel Le Méridien Philippe Bonnot Bruxelles, Belgium. During his 10 years with Le Méridien he was involved in a wide range of major projects ranging from effective cost saving plans, tackling new markets and achieving high scores at both employee and guest satisfaction indexes. In Dubai he aims to continue growing the hotel in its feeder markets and enhancing guest satisfaction. In addition he also plans to arrange various cultural events.
Francois Kassab Francois Kassab has been appointed as director of finance for the Kingdom of Saudi Arabia at Intercontinental Hotels Group (IHG). In his new role, Kassab will spearhead the financial operations of IHG’s 23 hotels across the Kingdom, a key market for the company. Kassabb was recruited internally after holding the position of director of finance, Gulf region. He has been with IHG for more than five years.
Louis Arnaud Louis Arnaud has been appointed as regional business solution manager, MENA, at Amadeus. Arnaud will be responsible for ensuring improved understanding of the region’s travel agencies’ major business and IT needs, including design, and offering the best IT solutions for each customer. He has 10 years of experience with Amadeus, having dealt previously with IT solutions and sales and project management. In addition, he has a solid background in software systems selling and consulting from leading European IT companies. AUGUST 6, 2011
Francois Kassab 11
Ghaith Al Ghaith
Ghaith Al Ghaith
CEO, flydubai
We are the world’s fastest growing start-up airline and a significant contributor to our success has been our young, efficient and expanding fleet
“We are the world’s fastest growing start-up airline and a significant contributor to our success has been our young, efficient and expanding fleet. The range and capabilities of our 18 Boeing 737-800 NG aircraft allows us to provide our customers with high-quality, low-cost links to destinations in the Gcc, the Middle East, North Africa, the Indian sub-continent, Asia and the fringes of Europe. The new aircraft has gone straight into service just in time to support the new cIS routes launching in September, as well as the upcoming busy Eid holiday.”
Omar Jahameh CEO, RAK Airways “RAK Airways re-launched its operations less than a year ago and has surprised and delighted the market with its success over this short period. We have witnessed fast-growing demand for RAK Airways flights from all sectors of the UAE community locally and beyond the borders of Ras Al Khaimah. As a consequence we have quickly grown our route network to six destinations which include: calicut, Jeddah, cairo, Dhaka, Doha and chittagong”
Omar Jahameh
We have witnessed fast-growing demand for RAK Airways flights from all sectors of the UAE
Travel Talk is your space – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel 12
AUGUST 6, 2011
Agent’s Insight Name: Ashok Raval Position: President and CEO Company: Al Aseel Travel & Tourism Location: Oman Who are you?
Holiday Autos and TripAdvisor Announce Joint Venture TripAdvisor and Holidays Autos have announced an innovative partnership aimed at illustrating the wealth of options available to travellers. Launched at the end of July, the Tank of Gas venture sees Holiday Autos enable TripAdvisor users to discover daytrips and getaways from a specific destination, just a tank of petrol, or less, away. The user’s starting location is pre-populated (or can be easily edited to a different one) and very quickly, a selection of the furthest destinations they can travel to is presented, based on either a quarter, half or full tank of petrol. The search results page pulls in TripAdvisor location suggestions. By clicking on a location within the Tank of Gas results page, users will be driven to a destination specific Quick Guide – a streamlined guide with top hotels, attractions and restaurants compiled specifically for that destination. Darren Hughes, senior sales executive, TripAdvisor, commented on the new offering. “As the world’s largest travel site we aim to provide travellers with everything they need to plan the perfect trip. Partnering with Holiday Autos means travellers can quickly and easily view driving distances, providing that additional layer of inspiration for travellers looking for their next trip.”
As the world’s largest travel site we aim to provide travellers with everything they need to plan the perfect trip AUGUST 6, 2011
I am Ashok Raval, founder and cEO of Aseel Travel. The Aseel Travel business concept is to act as a travel consultant, rather than a mere agent. I would like to give an example. If you are sick, you go to a general practitioner. If you have a sickness that is not controlled over a few days, you will go to a specialist or a consultant, who will run various tests. After this diagnosis, you are assured of recovery and not suffering again or any longer. Although this is a little expensive, it is obviously worth the visit, and so is Aseel Travel. We look after high-end clients, travelling on first or business class, staying in five-star and luxury hotels, and whose needs and requirements are different. The amount of time, money and energy invested, is the same for high-end clients, but your yield is higher. At the same time the quality and quantity never goes parallel, therefore we are into quality business. Furthermore, our business is beyond the geographical boundaries of Oman. Our corporate clients originate from very different countries, such as France, Switzerland, India, the US, and places like Dubai, London, Monaco or Amsterdam. The wide range of our client base well typifies our broad reputation and dedication. Therefore, we are probably the last in terms of price, and our prices will never be the lowest in the market. If you throw peanut, you get monkey, not an elephant.
What is your favourite thing about working in the travel industry? This field is highly challenging and every change is a new lesson. It is really self-motivating, and last but not least you come across different cultures and nationalities.
When is the best time to visit Oman? I would say between October and March.
Where would you like to travel to for your next holiday? To the Maldives and I already know that I would like to stay at Four Seasons Resort Maldives at Landaa Giraavaru.
Why should people come to you for travel advice? As stated above, as a consultant we find the solution within the framework of rules the trade and give clients the best solution. 13
Mövenpick Dead Sea
Qatar Airways Completes Tour de France
Mövenpick Dead Sea: One of the healthiest havens Mövenpick Resort & Spa Dead Sea was recognised as one of the world’s healthiest hotels by accommodation provider hotels.com.
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epresentatives of the website examined the globe to find the best havens for pampering minds, bodies and souls. Among the 12 awarded hotels, Mövenpick Resort & Spa Dead Sea was recognised as a top leading destination within the Middle East. Located on the northern shores of the Dead Sea, the 346-room resort and its spa represent a unique traditional setting, offering a true oasis of tranquillity. With numerous uses of the Dead Sea’s beneficial natural salts and minerals, the award-winning Zara Spa’s extensive menu of treatments and the location’s oxygen-rich air have all been instrumental to the resort’s recognition. With its unique climate, rich natural sources and a peaceful natural setting, the Dead Sea, the lowest point on earth, located some 400m below sea level, offers a true sanctuary for the body and soul. To further add to the place’s peerless beneficences, guests can enjoy a therapy skin centre and pools with saline concentrations, including an indoor Dead Sea flotation pool. Other facilities include two private pools, a Jacuzzi, solariums, tennis courts, beach volley ball and a large fitness centre.
As the official airline of the Tour de France, Qatar Airways has further consolidated its presence in one of its key European markets. Qatar Airways took centre stage on the final day of the prestigious race, after flying many of the world’s leading cyclists from Grenoble in south-east France to Paris. All competing cyclists, team managers, support staff, numerous representatives of the international media as well as Akbar Al Baker, cEO, Qatar Airways, were onboard the special charter flight to the last stage of the race. Tour de France, the third most watched sporting event in the world, is the latest sporting initiative in the airline’s sponsorship scenario. “On behalf of Qatar Airways, it is with delight to be able to support this great sporting event, attracting the world’s leading cyclists for arguable the best cycling event in the world,” noted Al Baker. “Sport is integral to Qatar Airways’ sponsorship strategy and the Tour de France is an excellent way of reinforcing our passion for one of the world’s most popular sports. For the young men who competed in this year’s race, their commitment and dedication is what is an arduous sport, is highly commendable.”
Sport is integral to Qatar Airway’s sponsorship strategy With scheduled flights between Doha and Paris for more than a decade, Qatar Airways has a long established presence in France, where, with its involvement in this year’s Tour de France, it has further consolidated its position.
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Q&A with Jay Martens Travel trade exhibitions have increasingly been recognised as important platforms for procuring relationships, strengthening networks and acquiring knowledge of the industry. Jay Martens, CEO, Lucioles, the organisers of Blossom Japan, talks to Travel Trade Weekly about the event’s unique attributes and how it meets decisionmakers’ demands for further efficiency and rewards. Travel Trade Weekly: What is the benefit to buyers and sellers of attending Blossom Japan? Jay Martens: Blossom Japan is the closest you will get to the prefect trade event. The aim is to offer sellers and buyers an environment in which every single detail has been planned in advance to give them the best return on their investment. No time is wasted and because of the vigorous selection process, no time-wasters are allowed to attend. The event is run as a private club, by invitation only, and only senior decision makers will be allowed to participate. Our pre-scheduled appointment system offers all participants the opportunity to choose who they want to meet prior to the event, so that during the event real business can be discussed instead of mere introductions.
Blossom Japan is the closest you will get to the prefect trade event Travel Trade Weekly: How will Blossom Japan differ from other travel exhibitions? Jay Martens: We have created a platform where every single detail has been planned and arranged so that the needs of every participant are met. Our starting point has been to create the best possible return on investment. Our rigorous vetting process will guarantee that who you meet during the event is really representing one of the best products or agents servicing their region. A lot of attention has been paid to making the destination experience a key part of AUGUST 6, 2011
the event. Our role is to gather the leading figures in the luxury travel industry and create the perfect new market place. Blossom Japan has a transparent participation policy and there are no hidden costs to the event. Participants pay one fee and everything is included; this makes it easy for brands to plan more efficiently and focus solely on building new business with the delegates they are meeting during the show.
Travel Trade Weekly: What feedback did you get from the first edition of Blossom Japan? Jay Martens: In 10 years of doing trade shows, we have never received such positive and excellent feedback as that which we experienced from the first edition of Blossom Japan. A very well respected figure in the travel industry advised that it was the best travel trade event he has attended in the past 20 years. A large number of our clients have done direct business on site and have seen returns in the first month after the show. As a result of this, they have already rebooked for the second edition of the event. One of our goals was to offer a new perspective into the Japan and Asia Pacific market, to find new players in the market and to offer access to very unique networks; this is what our clients are after and the event delivered it.
Travel Trade Weekly: Why did you choose to host the event in Japan? Jay Martens: The Japanese spirit and search for perfection is a key element here. We would challenge anyone in the world to match the incredible service level and attention to detail you find all over Japan.
Jay Martens
As a travel specialist, we believe that Japan has only one key issue to solve and that is its brand positioning.
One of our goals was to offer a new perspective into the Japan and Asia Pacific market, to find new players in the market and to offer access to very unique networks Japan aims to be an exceptional luxury travel destination in the world. By positioning ‘Brand Japan’ in this way, the country anticipates becoming a key player in the international market, taking on a leading role in the Asia Pacific region. The benefits will be incredible for the economy. Japan does not need to re-invent itself, but find the right strategy to sell the destination and speak to the right audience. 15
China MICE Event to be the Biggest of its Kind China Incentives, Business Travel & Meetings exhibition (cIBTM) 2011, will be the biggest event of its kind, according to the organisers. More than 300 exhibitors are expected to attend it, along with 300 hosted buyers. There has also been a 21 percent increase in event space since 2010, and more than 5,500 appointments have been prescheduled. Jeffrey Xu, project manager, cIBTM, explained that the exhibition is of benefit to the worldwide meetings market. “Our goal once again, is to help connect the china meetings market with the rest of Asia and the world. The huge success of last year’s professional education programme
is expected to attract huge numbers as the thirst for industry knowledge and information grows. We will bring the very latest international, regional and local topics and debates from world case speakers helping the delegates to develop their careers in this sector through up to the minute news, topics and trends.”
Our goal once again, is to help connect the China meetings market with the rest of Asia and the world There is no doubt that china’s meetings industry has huge potential with industry
analysts HelmsBriscoe, predicting that the sector is worth a USD150 billion market with annual growth of 20 percent. “This year’s event is clearly following the trend of growth. The impact that cIBTM will have on both inbound and outbound MIcE business will clearly establish it as the annual business forum. It is also the only event endorsed and supported by the china National Tourism Organisation,” Xu added.
Events China Incentive, Business Travel and Meetings Exhibition Beijing, China, August 30-September 1, 2011 (www.cibtm.com) A leading event for the meetings, incentives, business travel and the events industry in china and Asia.
Cityscape Dubai Dubai, UAE, September 26-29, 2011 (www.cityscape.ae) A B2B networking exhibition and conference for emerging real estate markets globally.
PATA Travel Mart New Delhi, India, September 6-9, 2011 (www.pata.org) Asia Pacific’s premier travel trade show with networking and contracting opportunities.
Kazakhstan International Tourism Exhibition Astana, Kazakhstan, September 27-29, 2011 www.leisure.kz The eighth Kazakhstan International Tourism Exhibition in Astana, which caters for both the B2B and B2c markets and features a vibrant mix of inbound and outbound destinations.
Top Resa, International French Travel Market Paris, France, September 20-23, 2011 (www.iftm.fr) An international travel and tourism trade fair for networking, doing business, innovating and keeping abreast of market developments.
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CIS Travel Market St. Petersburg, Russia, October 12-14, 2011 (www.restec.ru) An event focusing on cIS countries, attended by airlines, tour operators, travel agencies, accommodation providers and tourist associations.
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