Travel Trade Weekly Issue 98 by T.T.W. Travel Trade Weekly LTD

Middle East and North Africa Edition

September 24, Issue 98

With easy access to Dubai’s business district, Grand Excelsior Hotel, Al Barsha has been introduced. DUBAI’S RISING STAR Located in the heart of Dubai’s historic district, opposite BurJuman shopping mall, Park Regis Kris Kin Hotel has been certified as a five-star hotel.

6 MARRIOTT DEBUTS IN ALGERIA Marriott International has opened Renaissance Tlemcen Hotel, marking the hotel chain’s debut in Algeria.

In This Issue

Market Update Weekly News Accommodation News Air Travel News International Who’s Moved Travel Talk Agents’ Corner Travel Channels Rendezvous Events

SEPTEMBER 24, 2011

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Launch of Grand Excelsior Hotel in the Heart of New Dubai

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TRAVEL TRADE WEEKLY Managing Editor Mary Kammitsi mary@traveltradeweekly.travel Journalists Rita Kasziba Marianna Keen Dominique Christou Design & Layout Elina Pericleous Sales & Marketing Maria Demetriadou Brighite Ess Dominique Tennant Directors Andreas Constantinides Mary Kammitsi Headquarters T.T.W. Travel Trade Weekly Ltd. P.O. Box 25255 Nicosia 1308 Cyprus Tel: +35722820888 Fax: +35722318958 Website www.traveltradeweekly.travel Emails info@traveltradeweekly.travel editorial@traveltradeweekly.travel sales@traveltradeweekly.travel

Norwegian Cruise Line: Solid Growth, Enhancing Fleet Norwegian Cruise Line (NCL) has recorded a solid increase in revenues in the second quarter (Q2) of the year, ended June 30.

he company’s adjusted EBITDA (earnings before interest, taxes, depreciation and amortisation) grew by 29 percent to USD123.5 million due to improved revenue performance and continued business improvement initiatives. Net revenue totalled USD418 million, up 19.8 percent compared with the corresponding period in 2010. The growth came as a result of a 14.9 percent increase in capacity days along with a 4.2 percent improvement in net yield, attributable to higher passenger ticket pricing and increased onboard spend per capacity day. Net cruise cost per capacity day showed an increase of 1.1 percent or excluding fuel expense a decrease of 1.1 percent.

Kevin Sheehan, CEO, NCL, commented on the performance. “I am pleased to see continued strong net yield growth throughout the fleet. Controllable costs were kept in check, despite this environment of high fuel prices, while initiatives aimed at improving the guest experience resulted in record satisfaction scores in the quarter.” To further drive revenue and enhance the onboard guest experience, NCL has expanded its fleet and implemented various improvements. “At Norwegian we are as eager to bring into our fleet two brand new, state-of-the-art ships in 2013 and 2014, as we are when working on refreshing our current ships with new accommodations, designs and features to deliver a world class vacation for our guests,” added Sheehan.

Banyan Tree Reduces Loss

MENA Exchange Rates Accurate as of 22/9/2011 Currencies shown in red are fixed against the US Dollar COUNTRY UAE (AED) Egypt (EGP) Saudi Arabia (SAR) Lebanon (LBP) Bahrain (BHD) Jordan ( JOD) Syria (SYP) Kuwait (KWD) Qatar (QAR) Oman (OMR) Tunisia (TND) Morocco (MAD) Iran (IRR) Yemen (YER) Algeria (DZD) Libya (LYD)

CURRENCY Dirham Pound Riyal Pound Dinar Dinar Pound Dinar Riyal Rial Dinar Dirham Riyal Rial Dinar Dinar

1USD= 3.67 5.97 3.75 1,503.18 0.37 0.71 48.52 0.28 3.64 0.38 1.43 8.27 10,653.08 212.95 73.99 1.24

Banyan Tree Holdings Limited has recorded a loss of SGD7 million (USD5.81 million) in the second quarter (Q2) of the year. Ho KwonPing, executive chairman, Banyan Tree, elaborated on the Group’s performance. “We have completed the sale of Lagune Beach Resort (LBR) which yielded a transaction profit margin of 56 percent. However, due to the accounting treatment on revaluation reserve, the accounting margin is six percent. The Group’s EBITDA doubled to SGD3.6 million (USD2.99 million) and net loss fell by 21 percent to SGD7 million (USD5.81 million). Q2 is our traditional low season of the year and furthermore, sales of secondary homes have almost come to a standstill. Nevertheless, our strategy to diversify the group’s income stream has continued to gain traction with doubling of EBITDA in Q2. The group is currently rebalancing its asset portfolio and raising cash for strategic investments in branded property developments in China and Vietnam. We believe this strategic repositioning will yield results within the next few years.”

The group is currently rebalancing its asset portfolio and raising cash for strategic investments The group’s total operating expenses increased by SDG1.5 million (USD1.25 million), while registered revenue totalled SDG63.6 million (USD52.82 million), representing a three percent increase over the corresponding period in 2010. Banyan Tree plans to open three new resorts in the next 12 months, two in China and one in Mauritius. The group is also expected to launch an estimated 11 spas. SEPTEMBER 24, 2011

Launch of Grand Excelsior Hotel in Al Barsha With easy access to Dubai’s business district, Grand Excelsior Hotel, Al Barsha has been introduced. Located in the suburb of Al Barsha, commonly named New Dubai, Grand Excelsior Hotel, Al Barsha, operated by B&G Hotels and Resorts, breaks away from conventional Middle Eastern hotels.

n the style of a classic, lavish cruise ship, Grand Excelsior, Al Barsha oﬀers 230 luxurious guest rooms and suites catering to business and leisure travellers. The hotel oﬀers a grand variety of facilities including three executive boardrooms fully equipped with the latest conferencing technologies and state-of-the-art in-room technology along with purpose built business desks. Grand Excelsior Hotel, Al Barsha which is owned by the pioneering multi business scheme, Mohammad Omar Bin Haider Group, enjoys an elegant spacious lobby amongst a wide array of restaurants.

The property oﬀers a selection of accommodation, including Superior Deluxe, Premium and Executive rooms, or for an ultimately luxurious stay, guests can opt for the Ambassador and Emirates Suites.

Grand Excelsior Hotel oﬀers a fresh department from the typical hospitality oﬀerings Gianni Malerba, general manager, Grand Excelsior Hotel, Al Barsha commented on the launched of the luxury hotel. “From its unique design concept to its full

Grand Excelsior Hotel

complement of facilities and services, Grand Excelsior Hotel oﬀers a fresh department from the typical hospitality oﬀerings. Every single detail of the hotel has been introduced to satisfy the expectations of guests who are looking for a genuinely luxurious and home-like experience.”

Dunes Hotel Opens in Doha The first of a number of planned Dunes Hotel & Suites properties, has opened in Doha, Qatar. The four-star hotel enjoys an ideal location in the heart of West Bay, only a 15 minute drive from Doha International Airport and just a couple of minutes away from business districts and a variety of leisure destinations. The apartment hotel, comprising of 21 storeys, boasts stunning views over the city and aims to cater to discerning business travellers on long or short stay visits as well as to leisure clientele. Rene' Vincent-Ernst, general manager, Dunes Hotel, commented on the property. “Dunes Hotel & Suites Doha features 85 beautifully and individually designed one and two bedroom apartment suites with the three upper floors boasting designated executive suites. The top floor features a gorgeous spa with gym, indoor pool, jacuzzi, steam room, sauna and treatment rooms as well as a ladies and gents hair salon.” In addition, the hotel features a 24-hour coﬀee shop and oﬀers a variety of food concepts in three restaurants. Besides the fine dining Italian, authentic Lebanese and seafood restaurant, it will also house a sheesha lounge. “With great emphasis on privacy, luxury, intimacy and extraordinary attention to detail, Dunes Hotel surely raises the bar in the way of modern hotel keeping,” added Vincent-Ernst. SEPTEMBER 24, 2011

Unrest Hits MENA Tourism The ongoing political upheaval in parts of the Middle East and North Africa has left the tourism industry feeling the heat, according to the World Tourism Organisation’s (UNWTO) latest Tourism Barometer.

oing against the international trend of rebound and steady growth in arrivals, the Arab Spring season prompted a significant fall in MENA’s tourism volume in the first half (H1)of the year. Despite multiple challenges, international tourist arrivals remained on an upswing and increased by an estimated 4.5 percent, hitting a new record of 440 million. The global results reaﬃrm tourism’s role as a primary vehicle for social and economic development, noted Taleb Rifai, secretary general, UNWTO. “The sustained growth registered in tourism demand in such challenging times clearly makes the case for the sector and reinforces our call to consider tourism as a priority in national policies. Tourism

can play a key role in terms of economic growth and development, particularly at a moment when many economies, for the most part in Europe and North America, struggle for recovery and job creation.” While prospects may have improved in most of the regions, international arrivals in the Middle East and North Africa shrank 11 and 13 percent respectively, as a result of the regional turmoil. However, after a bleak performance in H1, results of the recent months suggest that recovery is underway in countries like Egypt, Tunisia and Japan. “We are very encouraged to see demand picking up in such important tourism destinations and call for continued support to these countries which are today fully ready to receive travellers from all over the world,” added Rifai.

Waterpark with an Emirati Twist A new waterpark on Yas Island, which is due to open in the fourth quarter of 2012, will hold an Emirati theme, based on The Lost Pearl, a unique story originating from the adventures of a young Emirati girl who sets out to search for a jewel that brought prosperity to the pearl diving people of her village. Mike Oswald, park manager, commented on the coming development. “The waterpark on Yas Island will be the most advanced anywhere in the world, with many unique rides, which will excite every member of the family. The story told throughout the waterpark remains true to Emirati traditions and heritage, while bringing the latest design and innovation to the heart of Abu Dhabi’s thriving Yas Island.” Currently under construction, the waterpark will oﬀer a fun family outing with entertainment, interactive games, restaurants and shops. It is intended to become an important part of Yas Island’s entertainment scene and is expected to become one of the leading waterparks in the world. “Youngsters from the UAE and across the globe will love the immersive story we tell during their experience. The traditional Emirati theme will really bring the park to life,” added Oswald. The waterpark is developed by Aldar Properties and will be operated by Farah Leisure Parks Management. 4

The coming months should see further improvements, however, growth in the remainder of the year is expected to continue at a more moderate pace.

We are very encouraged to see demand picking up in such important tourism destinations “Many advanced economies still face risks posed by weak growth, fiscal problems and persistently high unemployment. Simultaneously, signs of overheating have become apparent in some emerging economies. Restoring sustained and balanced economic growth remains a major task.”

New IDeaS Software Helps Hotels Drive Better Revenue IDeaS Revenue Solutions has released the newest version of the IDeaS Revenue Management System (RMS), version 6.0, enabling revenue managers to input what they know about the volume of demand that marketing stimulates and receive more accurate forecasts and decision-making. Linda Hatfield, vice president of product management, IDeaS, commented on the new software. “A fundamental element of using the IDeaS RMS is ensuring that you know what the system knows, and the system knows what you know. With the release of the IDeaS RMS version 6.0, we are excited to announce new functionality that allows revenue managers to input hotel marketing campaign information into the system. Hotels are realising that when their revenue management and marketing teams work together, they can significantly and more proactively drive revenue.” The IDeaS RMS version 6.0 also contains enhanced data visualisation and scheduling capabilities. The system analyses hundreds of thousands of calculations and executes thousands of customised reports daily, helping clients to ensure that the best revenue decisions are being made. SEPTEMBER 24, 2011

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- Accommodation

Marriott Debuts in Algeria Marriott International has enhanced its lifestyle collection of hotels in the Middle East and Africa with the opening of Renaissance Tlemcen Hotel, marking the hotel chain’s debut in Algeria.

he latest gem in the Renaissance Hotels portfolio oﬀers panoramic views of the historic city, which dates back to the Roman Empire and boasts a unique outlook and sophistication. Tlemcen has recently been named as one of the most exciting places to visit in the world. Besides the rich history and culture, the city in northwestern Algeria enjoys a cool climate in the mountains, and presents notable architecture, including the Great Mosque of Tlemcen. The 204-unit hotel boasts a wide range of food and beverage outlets and recreation amenities, including a fitness centre, spa, hammam, swimming pool and outdoor tennis court. It also features a lobby lounge, a bar area and a night club. For

social and corporate events, the property oﬀers a large flexible space, comprising of two reception rooms and a conference room. Marriott International earlier announced two additional properties for Algeria, both the 227-room Algiers Marriott and the 180-unit Marriott Executive Apartments Algiers are scheduled to open in 2012.

Located in the heart of Dubai’s historic district, opposite BurJuman shopping mall, Park Regis Kris Kin Hotel, Dubai, has been certified as a five-star hotel by Dubai Department of Tourism and Commerce (DTCM). The ratings are based upon certain standards which are required to be present by Dubai’s principal tourism authority. DTCM considers the accommodation service level and facilities of each hotel equally in order to reach a decision of the star rating, and presently features 80 hotels in the city of Dubai which obtain this five-star rating.

Our guests know they are getting a five-star experience at an exceptional rate Renaissance Tlemcen Hotel

A Mövenpick Business Bundle of Joy Mövenpick Hotels & Resorts has found the solution to make business travel as comfortable as possible. Based on guest feedback, Mövenpick have created a business package where business travellers will have all their essential needs at hand. The Business Bundle oﬀers four important components in order to make business travelling more successful. These include, corporate travellers’ free high-speed internet access in rooms, a daily breakfast buﬀet, express pressing service and late check out. Toufic Tamim, vice president sales and marketing, Mövenpick Hotels and Resorts, Middle East explains how the bundle came about. “We listened to our guests and gave them what they needed. Mövenpick Hotels & Resorts have always understood the key elements that enhance a successful business

Dubai’s Rising Star

trip. With the Business Bundle we have gone one step further to provide corporate travellers with a genuine executive boost. They don’t want the detail of extras, they simply want to know everything that they need is included as part of their stay.”

We listened to our guests and gave them what they needed From September 15, all business travellers staying at selected hotels and resorts throughout the Middle East and Asia will be able to enjoy this convenient bundle. The Mövenpick Hotels & Resorts which cater for this bundle are currently, UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, Lebanon, Yemen, India, Vietnam, Philippines and Thailand.

Scott Butcher, general manager, Park Regis Kris Kin Hotel, Dubai, who was awarded with the five-star plaque, gives an insight into what the state-of-the-art hotel has achieved to be worthy of this top star rating. “We are extremely pleased and truly appreciate the top industry honour. This achievement is a true testament of the hard work and dedication of our worldclass team that is committed to providing a memorable experience to all our guests. Our guests know they are getting a five-star experience at an exceptional rate, and this is now reflected in our oﬃcial designation as one of Dubai’s top accommodation options.” Park Regis Kris Kin Hotel, Dubai is a luxury hotel for business and leisure travel. It provides a rooftop pool for relaxation and unwinding, and a cocktail room which can host upto 220 guests, as well as a business centre. SEPTEMBER 24, 2011

- Air Travel

Air Arabia to Expand in Ukraine Air Arabia is to step up its expansion in Ukraine and launch direct services to two new destinations.

tarting October 7, the lowcost carrier will operate twice weekly flights between Sharjah and Kharkiv, the country’s second largest city, on Tuesdays and Fridays. A weekly service to Donetsk, a major urban centre with a population of 1.5 million, is to begin on October 12. The new additions to the airline’s network will complement its existing flights to Kiev, operated five times a week, noted Adel Ali, group CEO, Air Arabia. “We are especially pleased to introduce two new destinations in Ukraine, a nation with strong economic and cultural ties with the UAE and the wider Gulf region. All of us at Air Arabia eagerly look forward to the

Air Arabia

imminent launch of services to both Donetsk and Kharkiv.” The new routes underscore the carrier’s commitment to emerging and underserved markets. “Eight years and over 20 million passengers since Air Arabia pioneered the low-cost airline model in the Middle

East and North Africa, we continue to set our sights on entering new markets and further expanding the reach of our awardwinning service. Today's announcement underscores our commitment and ability to oﬀer even more destinations, at the most competitive fares, and meet the evolving needs of our passengers,” added Ali.

Flight and Car All-in-One Dubai’s pioneering low-cost airline, flydubai, has collaborated with the worldwide car rental service, CarTrawler, in order to permit passengers to book a vehicle and drive away, anywhere in the world. The aim of flydubai is to make travelling more accessible and affordable with all fares being one way and with tax included. Ghaith Al Gaith, CEO, flydubai, commented on this new initiative. “The launch of our car rental service is another example of how flydubai offers passengers more choice when they travel. This new service makes it more convenient and therefore a little less stressful for people to find some of the most affordable car rental rates, no matter where they fly.” The CarTrawler launch provides passengers with the option to rent cars with the best rates from more than 650 car rental companies across 35,000 cities and airports in 185 countries, through flydubai.

The launch of our car rental service is another example of how flydubai oﬀers passengers more choice when they travel Robin White, head of sales, CarTrawler, commented on the collaboration. “We are delighted to be working with such a progressive airline as flydubai. It has a strong route network and we are confident car rental will play a key part in customer’s booking choice in the years to come.” SEPTEMBER 24, 2011

- Air Travel

Oman Air Oﬀers Free Access to No1 Lounge

flydubai Gets Georgian Approval

flydubai’s Tbilisi route has been given Oman Air has become the first airline to offer its customers exclusive the green light to be launched after complimentary access to the brand-new No1 Traveller Lounge at receiving an official seal of approval from the Georgian Government. London Heathrow’s Terminal Three. The new link between Dubai and Tbilisi he partnership allows the airline’s business class customers, as well as will further consolidate and enhance the gold and silver members of the Sindbad frequent flyers programme, existing bilateral relations between the to enjoy the lounge’s distinguished amenities, including a two nations, noted George Karbelashvili, complimentary bistro-style menu, fully-tended bar, quiet room, games deputy minister of economy and susroom, showers, cinema, family room and library with Skype facilities. tainable development, georgia. Oman Air’s customers can now enjoy high class services, noted Abdulrazaq Al Raisi, “flydubai’s entry into Georgia is a momentous step in UAE-Georgia relations chief commercial officer, Oman Air. “Oman Air is renowned for its highest standards of hospitality and comfort in the air and I am sure flydubai’s connection and we are delighted that our business class customers and Gold and Silver Sindbad between Tbilisi and Dubai will help to members will now receive those same standards of service in the new No1 Traveller establish and strengthen ties between the lounge at Heathrow’s Terminal Three. Oman Air is the first airline to offer its customers countries. We have a number of common access to the No1 Traveller lounge. Business Class passengers on our daily, non-stop areas of interest such as banking, real estate, and direct London to Muscat flights already enjoy our door-to-door limousine service, oil and gas and tourism; and this is the online check-in, fast baggage drop and fast-track security clearance and they can now opportunity to step-up collaboration in relax in stylish and elegant surroundings while their aircraft is prepared for boarding.” these sectors while exploring new No1 Traveller’s new flagship lounge can be accessed upon payment of a fee by any relationship avenues.” passenger, whilst Oman Air’s business class customers enjoy complimentary full-access, flydubai’s entry explained Phil Cameron, CEO, No1 Traveller. into Georgia is “Oman Air is our first airline customer and we have worked hard to create a unique, calming environment in which passengers can relax and await their flights. From the a momentous step in bustle of our bar, through to the tranquillity of our snug and spa, there really is UAE-Georgia relations something for everyone.” The route underscores the low-cost carrier’s commitment to central and eastern Europe, added Ghaith Al Ghaith, CEO, flydubai. Emirates is set to make its debut in technology, tourism and the huge number Ireland with the launch of scheduled of Irish nationals living overseas.” “We are grateful to the Georgian daily flights to Dublin, effective from With a population of around 4.5 million authorities for welcoming flydubai into and a large amount living overseas, January 9, 2012. Tbilisi. As Georgia’s largest city as well as The highly anticipated route will including some 5,000 in the UAE, the its industrial, social, and cultural centre, facilitate business and leisure travel Irish market holds great potential to Tbilisi is gaining prominence in the Middle between the two countries, noted leverage the investment. East both as a business and leisure Ahmed bin Saeed Al Maktoum, Declan Collier, chief executive, Dublin destination. Also, improving air links bechairman, Emirates Airline and Group. Airport Authority (DAA), welcomed tween Dubai to central and eastern Europe “Dublin will be our 29th route in Europe the airline. is of great strategic importance to us. There and Emirates' customers in Ireland who “The significant improvements we have are more than 55,000 expatriates from this currently travel through some of our UK made to our facilities in recent years, region residing in the UAE and more than gateways will be able to fly non-stop to our including the opening of a new a million tourists visiting the emirates every industry leading hub in Dubai and passenger terminal, were major factors year.” conveniently connect onwards to our in helping to win this new business and Tbilisi will mark the 45th destination in broadening route network. We see strong we look forward to a successful the carrier’s expanding global network potential in Ireland through its industry, partnership with our newest customer.” and the sixth one in former Soviet states.

Emirates to Fly to Dublin

SEPTEMBER 24, 2011

- International

Mövenpick Hotels & Resorts Debuts in India Mövenpick Hotel & Spa Bangalore oﬃcially opened its doors on September 7, marking the Swiss hospitality company’s first Indian property, in which it will combine heritage and vision to create a premier guest experience.

he five-star property has been designed as a contemporary business detination, with close proximity to the main business districts of the city and a 30-minute drive from the airport. A dedicated floor for banqueting facilities includes a grand ballroom with a separate entrance, whilst seven meeting venues oﬀer an ideal setting for exclusive board meetings, corporate celebrations and stylish social functions. Furthermore, the 182-room hotel oﬀers opportunities for relaxation and entertainment, as well as four unique dining experiences. Leisure facilities include a swimming pool with infinity edge located on the second floor, and the state-of-the-art spa and fitness centre. Jean Gabriel Pérès, president, Mövenpick Hotels & Resorts, expressed his pleasure

in debuting in Bangalore, India, the home of its technology elite. “It is a contemporary property which is in keeping with 21st century India and its rising stature on the global stage. This opening marks a new milestone for our company entering the Indian subcontinent with the Mövenpick Hotel Bangalore. We are convinced that the hotel’s facilities, in combination with our personalised service delivery and the Swiss approach to quality, will appeal to domestic and international travellers alike.”

This opening marks a new milestone for our company entering the Indian subcontinent with the Mövenpick Hotel Bangalore

Langham Launches Luxury China Brand Langham Hospitality Group is to further enhance its China portfolio and roll out a new 88 Xintiandi brand concept, after taking over the management of 88 Xintiandi Shanghai. The transaction of the 53-room luxury executive serviced apartment in the heart of Shanghai, marks the first step in a joint venture between Langham and Shui On Land, with the initiative to roll out the 88 Xintiando concept in key locations across China. The concept, built upon the historical heritage and the exclusivity of the vibrant and lively hub of Xintiandi, evokes an 10

oriental elegance and an intimate club-like atmosphere. It will be developed across a range of luxury hospitality platforms, including serviced apartments, branded residences and boutique hotels, expected to cater to luxury travellers, noted Brett Butcher, CEO, Langham Hospitality Group. “The concept of 88 Xintiandi caters to a space that few can capitalise upon, a China-born luxury product with international management expertise. The intimacy of this elegant oriental brand is perfectly suited for diﬀerent luxury accommodation products depending on the needs of each location.”

Four Seasons Resort Orlando to Make its Eminent Mark at Walt Disney World Resort Four Seasons Hotels and Resorts will be broadening its horizons in collaboration with New York-based Silverstein Properties and Dune Real Estate partners, to create a 444-room hotel of extravagance in the heart of the magical Walt Disney World Resort, Orlando, Florida. Working with one of the most valued New York based real estate partners, Kathleen Taylor, CEO, Four Seasons Hotels and Resorts, expressed her feelings on the development. “We are so delighted to work with The Walt Disney Company, which shares our vision for a family vacation experience unlike any other.” The property, bringing one of the world's most celebrated hotel brands to Disney World, will be located within Disney’s Golden Oak residential community. The merging of two of the world’s most renowned brands, Walt Disney and Four Seasons, will include up to 40 Four Seasons Residence Club units and up to 90 Four Seasons Private Residences. Along with a 1,300m2 spa, the hotel will feature a rooftop restaurant overlooking Disney Worlds Magic Kingdom. To add to the grand development, a lazy river, tennis court and 18 spa treatment rooms will be incorporated, surrounded by 3,500m2 of meeting and event space as well as a business centre. Construction of the hotel is planned to begin December this year and scheduled for completion by 2014. The latest partnership development will maintain Four Seasons loyalty in perfecting leisure and business travel along with Walt Disney’s family commitment. SEPTEMBER 24, 2011

Daniel Andrews

Rashid Doleh Rashid Doleh has been appointed as executive director of Dalma Mall, the largest shopping and lifestyle destination in Abu Dhabi. Doleh, with extensive retail experience has been previously associated with Rashid Doleh some of the most successful mall developments in the UAE. With more than 10 years regional experience he has worked in malls which include Meraas Malls & Hospitality and Emaar Malls Group, where he worked as CEO. He held the same position at Emaar Retail and served in senior managerial roles in Majid Al Futtaim Group’s leasing and business development divisions for Deira City Centre and Ajman City Centre. Doleh’s extensive knowledge is complemented by his ability to bring innovative retail experiences and partnerships with both local and global brands to the table.

Talal Jabbour Talal Jabbour has been appointed as director of marketing and communications at Samaya Hotels & Resorts. With a marketing career spanning over two decades, Jabbour brings vast expertise to the role. Having previously worked in various countries, including Cyprus, Lebanon, Saudi Arabia, Turkey, Oman and the UAE, he gained invaluable experience through various marketing roles. He joined Samaya from Al Bustan Centre & Residence. In his new position, based in Dubai, he has been tasked with spearheading the company’s regional marketing activities and directing its marketing team. To drive market penetration, he will be actively promoting the property to both regional and international markets.

Daniel Andrews

Talal Jabbour

Karen Payne Karen Payne has joined Dalma Mall as marketing manager. The seasoned marketing professional brings a decade of international experience to her role, having previously worked in multiple locations, including Australia, the UK and the Middle East. Previously, she held the senior marketing manager position at SEPTEMBER 24, 2011

Emaar Malls Group, where she was responsible for promoting the world’s largest shopping and entertainment destination, The Dubai Mall, as well as Dubai Marina Mall and Souk Al Bahar. Prior to moving to Dalma Mall, she was the marketing manager of Majid Al Futtaim Group’s Bahrain City Centre.

Daniel Andrews has been appointed as public relations and communications manager at Dusit Thani Dubai. Andrews, who has extensive background in both print and online media, began his career as a trainee reporter for a local newspaper. He later gained experience in broadcast media as part of the production team covering the world renowned Glastonbury Festival in 2008. Andrews, thereafter, worked as a photographer for a group of newspapers before becoming a features writer for travelbite.co.uk, an online travel portal. Most recently he worked as travel and tourism reporter for Adfero, an online news provider in the UK. In Dubai, he will be in charge of maintaining, promoting and developing the brand and Dusit Thani Dubai’s corporate identity. He will also be responsible for the hotel’s online presence as well as for day to day public relations activities. 11

Iftikhar Hamdani

Michael Scully

Executive assistant manager, Ramada Hotel & Suites, Ajman.

Iftikhar Hamdani

“We are pleased to announce our participation in the Leisure Moscow Exhibition this year, which is a must attend event for tourism professionals. Ramada Ajman which has strong business in the leisure markets from Germany, West Europe and the GCC, is going to attract the CIS markets. Our aim is to get maximum share of this rapidly increasing market by showcasing our property, our facilities and the world-class service that we provide to our valued hotel guests!”

We are pleased to announce our participation in the Leisure Moscow Exhibition this year, which is a Michael Scully must attend event for tourism professionals Managing director hospitality, Seven Tides.

Wolfgang Nitschke

General manager, Radisson Royal Hotel, Moscow. “We feel honoured and proud; both awards [Top Destination for Business Travellers and Russia's Leading Luxury Hotel at the World Travel Awards] are a thank you and a great motivation for our team. Our key goal is to create absolutely comfortable conditions for a most delightful stay. We are not going to rest on our laurels, but will keep on improving.”

Our key goal is to create absolutely comfortable conditions for a most delightful stay James Hogan

(owner of Dukes London, recently voted England’s Leading Boutique Hotel at the 2011 World Travel Awards). “Winning this award is a testament to the strategic investment we have made in key operational areas such as the new cigar garden, the Perrier-Jouët Champagne Lounge and a new restaurant - Thirty Six.”

Winning this award is a testament to the strategic investment we have made in key operational areas

James Hogan CEO, Etihad Airways. “The most valuable asset of any organisation is its people, that’s why staﬀ development is such a big focus for us. We continuously strive to develop our training programmes and have invested in state-of-the art educational facilities. As the national airline of the UAE, and as part of our support of the Abu Dhabi 2030 plan, we are committed to training and developing a national workforce of skilled motivated Emiratis.”

The most valuable asset of any organisation is its people and that’s why staﬀ development is such a big focus for us Travel Talk is your space – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel 12

SEPTEMBER 24, 2011

Amadeus and SITA to Roll out Agent’s Insight Real-Time Baggage Tracking Name: Aneesh Prabhakar Amadeus and SITA, the specialist in air transport communications and IT solutions, have joined forces to oﬀer real-time baggage tracking information to Amadeus Altéa customers. The new tracking tool will integrate the abundant assets of SITA BagMessage with Amadeus Altéa Departure Control, to empower passengers to receive real-time status updates on the location of their baggage through multiple channels. Whilst ensuring a smooth flow of information on luggage movements, the solution helps to reduce the costs associated with mishandled baggage, which in 2010 totalled around USD2.94 billion for airlines, noted Ilya Gutlin, vice president, SITA Airport Solutions. “The air transport community is working together to reduce the rate of mishandled luggage. This collaboration with Amadeus is an example of SITA’s Intelligent Airport vision and how SITA is helping to improve the experience for the passengers. SITA BagMessage is the most comprehensive global source for baggage information and in the future passengers will have real time updates on their luggage available to them when SITA’s technology is used.” The first phase of the launch will involve 54 airports worldwide, but the aim is to develop a comprehensive baggage tracking capability across the entire air transport community, in a move to further improve the customer experience, explained Julia Sattel, vice president airline IT, Amadeus. “The airport itself is one of the last frontiers in delivering the ‘total trip experience’. If airlines are to overcome this challenge, it is important that they address the issue of mishandled baggage, which is a persistent problem for the industry and a very disruptive issue for passengers.

The airport itself is one of the last frontiers in delivering the ‘total trip experience’

Position: Tour coordinator Company: Musandam Sea Adventure Travel & Tourism Location: Oman Who are you? My name is Aneesh Prabhakar and I work as a tour coordinator at Musandam Sea Adventure Travel & Tourism (MSATT) in Oman. The company was established in 2001 in Khasab. Today MSATT is one of the leading tour operators in the country and Musandam region. Presently, we are dealing with professional inbound traﬃc, with the main focus being on the European market, the GCC and the Middle East.

What is your favourite thing about working in the travel industry? Participating in dhow cruises to the spectacular fiords of Musandam or Khor Sham with dolphin watching and visiting Telegraph Island, Seebi Island, Kumzar village, beaches and the hidden coastal Bedouin villages. I also enjoy mountain safaris to Jebel Harim. The drive encompasses spectacular scenic routes through mountains and valleys and reaches a height of 1787m above sea level. The tour also includes visiting century-old villages.

When is the best time to visit Oman? I would recommend visiting the country between November and February.

Where would you like to travel to for your next holiday? I would love to visit the beautiful Kerala in India.

Why should people come to you for travel advice? Our aim is the total satisfaction of our valued guests. At MSATT, 30 employees provide 24 hour service, seven days a week. Our tour guides speak a range of languages, including English, German, Italian and French. MSATT is one of the companies in Musandam that you trust for impeccable services. Oman

In fact, it is an area where technology can make a real diﬀerence, and Amadeus’s and SITA’s vision for the airport is to deliver solutions based on collaboration and data sharing between all relevant parties, including airlines, airports and ground handlers. Our work with SITA shows how sophisticated technology can deliver real improvements to the passenger experience.” SEPTEMBER 24, 2011

Ethics to Become the Core of Tourism Development Global Code of Ethics for Tourism by the United General Assembly, the first international congress on ethics and tourism is to strengthen eﬀorts to promote ethics as the core of tourism development.

orge Sampio, UN high representative for the Alliance of Civilizations, made a statement on the move towards a new global, sustainable society based on strong ethical foundations. “Sustainability requires a common vision of basic values in our increasingly interdependent world. Because it involves the movement of millions of people, tourism can play a pivotal role in creating a shared sense of responsibility.” Over the past decade, there has been astonishing growth in the tourism sector and in job opportunities, but this has caused concern that along with the

growth of tourism come challenges that cannot be ignored, according to Taleb Rifai, secretary general, UNWTO.

Sustainability requires a common vision of basic values in our increasingly interdependent world “A tourism sector without an ethical conscience can harm our planet. We need to place ethics, responsibility and sustainability at the core of all our actions and ensure the adoption of and adherence to the principles of the Global Code of

Ethics for Tourism.” These principles are designed to guide key-players in tourism development. The initiative’s aim is to increase the sector’s benefits and decrease any potential negative impact on the industry. A two-day meeting organised by the World Tourism Organisation (UNWTO) and the Spanish General Secretariat of Tourism and Domestic Trade will take place amongst 450 experts in the field of ethics and tourism. The meeting will touch on tourism’s role in poverty reduction, sustainable tourism practices in both the public and private sector and codes of ethical conduct.

SEPTEMBER 24, 2011

Q & A with Godfrey Vas Corresponding with increased awareness of human activities on the planet and a rising focus on social responsibility, more resorts and hotels are adapting and making their values clear. Godfrey Vas, general manager, Six Senses Zighy Bay, Oman, talks to Travel Trade Weekly about the group’s core principles and what the resort is doing to stick to these. Travel Trade Weekly: According to the World Travel and Tourism Council (WTTC), a surge in tourist arrivals will drive the travel and tourism industry’s share in Oman’s GDP this year to USD1.93 billion. Have you noticed such a surge at Six Senses Zighy Bay? Godfrey Vas: There has definitely been an increase in tourist arrivals to Six Senses Zighy Bay year-on-year and we are looking at improving on this increase in the following years.

In regards to the capture rate we are about five percent above last year.

Travel Trade Weekly: What are the most prominent guest markets to the hotel with regard to nationality? Godfrey Vas: Our main visitor markets are the UK and Germany and other western European countries. We also have a big share of business coming from GCC residents and locals.

With our spa, we are about to create inspiring experiences to bring our guests closer to harmonious lifestyles

Travel Trade Weekly: Six Senses proposes to provide an idyllic escape from the hustle and bustle of everyday life in a sustainable and environmentally friendly way. Does this, at Six Senses Zighy Bay, involve the oﬀering of sports, and how popular are these? Travel Trade Weekly: Are any plans Godfrey Vas: Six Senses oﬀers various in place for the hotel to further keep activities, including sports such as tennis, in touch with the Six Senses core gym and mountain biking, as well as the values: sustainable, local, organic, implementation of boot camp training by wholesome – learning, inspiring, fun, end of September, non motorised water experiences (SLOW LIFE)? sports and a variety of excursions and Godfrey Vas: In terms of activities, we outdoor activities.

Travel Trade Weekly: Have you noted any change in the popularity of the spa and in the most popular treatments at Six Senses Zighy Bay? Godfrey Vas: The most popular treatments are the holistic massage, a relaxing, flowing full body massage, including face and scalp massage; the oriental massage, a stimulating full body massage with oil combined with stretching and dry pressure points; and the detox massage, a detoxifying massage, which is excellent for reducing cellulite. SEPTEMBER 24, 2011

Godfrey Vas

are adding a wellness twist to our resort, in which a specific area of the natural surroundings will be converted into a jungle gym. With our spa, we are about to create inspiring experiences to bring our guests closer to harmonious lifestyles. We also oﬀer the wonders of Oman treatment, which is a great way to increase blood circulation and eliminate toxins. A warm sea salt bath with fresh mint is followed by a body scrub made from local coffee. Also, at our resort, guests can enjoy an Arabian Body Rasul with slimming and purifying properties to leave you feeling

revitalised and refreshed. This can be finished oﬀ with a targeted draining massage using frankincense essential oil. With regard to food and beverages, we have an organic garden which keeps us self suﬃcient, providing all of our herb and lettuce requirements. We continue to develop and create our dining options in the garden. We are about to create a new interactive dimension in our Arabic restaurant, giving it the atmosphere of a spice market with a large Arabic show kitchen.

Travel Trade Weekly: Will Six Senses Zighy Bay be involved in the Global Geotourism Conference in Muscat, from October 30 to November 1, hosted by the Ministry of Tourism? Godfrey Vas: Certainly, and in addition, we have a social and environmental oﬃcer who is an Omani national. 15

The Centre of European Cruise Industry Goes to Germany Seatrade Europe, the biennial convention for the European cruise industry, will be based in Hamburg this year marking the sixth edition of the leading conference. Representatives from nearly every cruise line in the region will attend, with around 250 exhibitors from 50 countries, presenting products and services, including 20 new exhibiting companies. Hamburg’s Seatrade group 2011 will oﬀer a supplier workshop which will be hosted by top buyers Fincantieri, Meyer Werft and STX France. On September 28, registered suppliers will have the opportunity to present their products and services to the three market leaders during speed date meetings. European shipyards still remain the

dominant contractors of ship suppliers, despite the increase of competition from Asia in the shipbuilding market. Newcomers and established suppliers have the advantage of outstanding development opportunities as the European cruise market

continues to grow. An analysis by Deutscher Reise Verband established that 1.6 million Germans booked a cruise in 2010. Germany is now second following the UK in European ocean cruise market size and reigns supreme in river cruises.

Events Cityscape Dubai Dubai, UAE, September 26-29, 2011 (www.cityscape.ae) A B2B networking exhibition and conference for emerging real estate markets globally.

ITB Asia Suntec, Singapore, October 19-21, 2011 (www.itb-asia.com) An event where international exhibitors, Asia Pacific’s leading companies and emerging enterprises meet top buyers.

Kazakhstan International Tourism Exhibition Astana, Kazakhstan, September 27-29, 2011 (www.leisure.kz) The eighth Kazakhstan International Tourism Exhibition in Astana, which caters for both the B2B and B2C markets and features a vibrant mix of inbound and outbound destinations.

World Travel Market ExCel London, UK, November 7-10, 2011 (www.wtmlondon.com) Leading global event for the travel industry, presenting a diverse range of destination and industry sectors and providing an opportunity to meet, network, negotiate and conduct business.

CIS Travel Market St. Petersburg, Russia, October 12-14, 2011 (www.restec.ru) An event focusing on CIS countries, attended by airlines, tour operators, travel agencies, accommodation providers and tourist associations.

World Green Tourism Abu Dhabi, UAE, December 5-7, 2011 (www.worldgreentourism.com) An event that is supported by the ADTA and the EAD, and the only one in the region dedicated to the promotion of sustainable tourism.

SEPTEMBER 24, 2011